Was in Dallas for business meeting during a rare but severe ice storm for Texas. No big deal to someone from New England, but was a big deal in Dallas. The staff was excellent throughout the storm dealing with the mess, stranded travelers and power outage.Genuine Expedia guest review
"Stay here often. Close to airport."
Snowed in and had only reserved the room for one night. When our flight cancelled we called the Westin but no room in the inn. In another hotel the last two nights but nothing like the Westin.Genuine Expedia guest review
"very nice hotel good location"
had a great stay was our 4 th time to stay there have enjoyed our stay there,the hotel is close to lots of attraction and the price is greatGenuine Hotels.com guest review
Great Hotel staff very friendly and helpful. Very affordable through Expedia. Just do not buy the bar drinks $$$$$$$Genuine Expedia guest review
This hotel was adequate. I was frustrated because the carpet in the hallways was just filthy. In the room it was well worn- but ok. The sink leaked every time you turned it on so there was always a mess. But the bed was very comfortable and the location was convenient to our activities.Genuine Hotels.com guest review
Good valueGenuine Hotels.com guest review
"Good option for an overnight stay close to airport"
Very close to airport. About a 5 minute drive to the hotel from the airport with the free hotel shuttle. Shuttle was easy to locate outside lower level baggage claim in domestic terminal. I called the hotel directly to book a room and found a cheaper rate on Expedia ($89 plus taxes for a king room). They brought a roll-away bed for my son. We had dinner […] in the hotel restaurant. Very good and diverse menu. Comfortable bed, clean room, friendly staff. It did take us a while to get back to the airport with the free shuttle the next morning. We were departing from the international Terminal D and they stopped at almost every other terminal first before ours. If you are running late I suggest you take a cab. Overall very good experience but I did decide to pay more to stay at the Grand Hyatt inside the airport on the return trip to save some timer and for the added convenience. We get in late and leave early the next morning so I think it will be a better option for us. It will cost about $75 more though. Read moreGenuine Expedia guest review
"Great Price, So So Service"
We got a great price for the hotel through Expedia. The staff are a bit clueless- e.g., did not know about the happy hour schedule, nor that the pool is being fixed and unavailable, etc. Blue Fire Grill is expensive but there are no other restaurants around.Genuine Hotels.com guest review
greatGenuine Expedia guest review
I stayed here the weekend of the P!nk concert at the American Airlines Center. The staff was great, especially one of the concierges; I think his name was Jim. Not only did he answer all of our questions, but also he set us up with a private company that transported us to and from the concert. The food was excellent, and the price was reasonable. However, […] the best part of staying at this hotel was being on the 15th floor and watching the planes fly over. I will not even consider staying at another hotel if I am ever in Dallas again. Read moreGenuine Expedia guest review
"LOVE THE ROOF TOP"
LOVVVEEEDDD ITGenuine Hotels.com guest review
"Excellent convenient with shuttle to and from Airp"
Great workout facilityGenuine Expedia guest review
Loved the bedGenuine Hotels.com guest review
"TRUE CUSTOMER SERVICE!!!"
The fact that we had a TERRIBLE experience with our flight and having to stay over night the Westin exemplified true meaning of customer service which is LACKING in today's economy. We waited almost a half hour for our shuttle but Amy the manager upon checking in provided us with two coupons for free appetizers or drinks AND continental breakfast the […] next morning. THAT IS HOW YOU TAKE CARE OF A CUSTOMER. Read moreGenuine Hotels.com guest review
During our stay, there was a haunted house in the adjacent parking lot causing very loud noise to the point we could not sleep. The hotel manager James was nice enough to move us to a new room. Great service and a great hotel.Genuine Hotels.com guest review
Only the swimming pool was cold although it said it was heated.... Otherwise, great stay.Genuine Expedia guest review
"Wonderful hotel. Very luxurious and clean."
This was a wonderful hotel. Extremely luxurious bedding, comfortable bed, great room.Genuine Hotels.com guest review
"Clean and Comfortable"
Even though the hotel is in the DFW airport facility, there was no noise and the hotel room was clean and comfortable.Genuine Expedia guest review
"Very nice except"
I was unhappy because the refrigerators were not working , when the description said, refrigerator in hotel room. But when I called the operator female said they weren't working and wouldn't have one. I called back down to the operator and asked for the manager the young man quickly took care of the problem. The girl that answer before said they weren't […] working in any room. Too bad they didn't have microwave either. One thing the hotel concierge and the gentle man out the door at the valet was a very nice and pleasantly concerning person. Read moreGenuine Hotels.com guest review
"Quick overnite stay"
Great hotel! No complaints!Genuine Hotels.com guest review
Nice convenient hotelGenuine Expedia guest review
Comfortable, clean and quiet Hotel. Not anything to complain about here. Staff very helpful and friendly...Genuine Expedia guest review
Our stay at the Westin was very nice. The location to the airport was great. Also, the distance to the AT&T stadium was perfect. Overall, stay was great. Will return again to stay at The Westin.Genuine Hotels.com guest review
"Had stayed here before."
My wife and I had booked this hotel on hotel.com for the non refundable rate. We were running late to The Eagles concert so we called ahead and informed the front desk we would be checking in late. When we arrived at the hotel at about 11:30 pm we were informed that the only room available with a king size was a handicapped accessible room even though […] we had called to verify that we would be checking in later. Being late we took the room on the second floor. We were kept up all night by a whirring sound every 30 seconds or so, not a very good nights worth of sleep. The hotel did change us to a different room the next day, however I feel that I should have had a better room as I had called in. I'm not completely up to date on hotel policies regarding room issuance, but this was a very disappointing experience. The first such at a Westin Hotel. Read moreGenuine Hotels.com guest review
"close to a gala we attended"
It was quiet and comfortable, even the pillows! I bring my own pillow, but didn't have to use it this time.Genuine Hotels.com guest review
i wanted to take the bed home with me. the most comfortable bed i have ever slept inGenuine Expedia guest review
"really convenient. it was a last minute find close"
It is an oasis in a very busy Metro area. good fitness center and pool.Genuine Expedia guest review
"Nice hotel, easy airport access"
The hotel was very nice. Only one complaint - The coffee shop in the lobby should be open far longer than it was. We wanted some coffee when we got to the hotel because it was chilly outside and they had already closed. The restaurant was good. The free airport shuttle was nice. We would stay there again.Genuine Expedia guest review
Arrived early and was advised of delay due to hotel booked solid. That was the only problem the entire stay was that we could not get into our room until 530pm. Gave up on our 13th floor (high floor) request and took a lower floor just to get into any room.Genuine Expedia guest review
Great location, friendly staff.Genuine Hotels.com guest review
"The hotel looked like an average place"
I expect the Westin to be luxurious. This hotel was not luxurious. The carpet for example was industrial indoor outdoor carpet.Genuine Expedia guest review
"Nice, but not convenient"
Nice rooms, but don't think airport location means convenience. The shuttle service is so poor, it may be more convenient to stay downtownGenuine Hotels.com guest review
It was really nice inside and I love the ability to park my on car if need be.Genuine Hotels.com guest review
"Upscale Hotel near airport"
Very nice hotel with super comfortable bed. Shower was awesome and generally nicely furnished. I was sorry to leave and was unable to sample the complimentary breakfast buffet. Hotel staff was extremely polite and helpful.Genuine Expedia guest review
"Convenient to where I had to be!"
I was impressed with the quick check in, friendliness of the staff when I entered the hotel. The room was real nice, the curtains were the blackout type curtains which did make the room completely dark. The problems I found in the room were: 1) No available plug ins for my electronics. Finally found one that I could unplug a lamp and plug in my wifi. […] Had to charge my phone & tablet in the bathroom area which was an inconvenience. Was unable to charge my laptop at all since I was working on it. . 2) States there is available wifi-tablet did see this but was unable to sign on which was also true with my laptop. 3) found a beverage refrigerator while searching for plugs. This would have been nice if it had been available to be used. It was locked and unplugged. I travel with water & like to be able to store my water in the fridge. This is a clean hotel & if it has ever allowed smoking you can not tell it. There was a robe provided for after a shower & the toiletries they had in the bathroom smelled good. If Read moreGenuine Hotels.com guest review
Very nice experience. Hotel is very classy but at the same time comfortable. Would stay again and recommend. Nice view from 13th floor and pool.Genuine Expedia guest review
"Nice hotel for the price."
Only stayed one night but was convient and great price!Genuine Expedia guest review
we enjoyed every bit of it. comfortable beds/pillows, and room comfort. very pleasedGenuine Hotels.com guest review
I had more than I expected. Very comfortable roomGenuine Hotels.com guest review
Only stay for one night, but pretty good condition/service throughout. Westin hotels has been the most consistent hotel that provides me good experience regardless of city/location so far. Good job.Genuine Hotels.com guest review
Staff was super helpful with directions and were very friendly.Genuine Hotels.com guest review
"Nice Hotel for the money."
Clean, comfortable stay. Nothing stood out as great, but enjoyable stay. Needs more options in sundries store, and Starbucks was closed Monday morning. The pool is a nice, rooftop pool, but very small. There were only a few people in the pool, but it felt very crowded.Genuine Expedia guest review
Very close to airport. Loved the whole experience.. Roof top pool and spa tub, fitness room, 23 hr room service, exceptional staff, and restaurants. There was too much chlorine in the pool ... But it was probably needed as the pool was constantly being used.Genuine Expedia guest review
We were in town for the Cowboys football game. We received info for events in town the following day. The staff were very happy and helpful. We had a good time.Genuine Expedia guest review
"Great Hotel Near Airport"
Very nice accommodations!Genuine Hotels.com guest review
Very nice hotel at a great price! The breakfast was included in the package and was amazing!Genuine Expedia guest review
Room had a medicinal smell. The sound of the airplanes, although somewhat muffled, was continual and distracting.Genuine Hotels.com guest review
"The noise is too much"
Too much noise in the lobby.Genuine Hotels.com guest review
"My Stay In The Westin"
The hotel is in a great location near the airport and surprisingly quiet given its location near the airport. The staff is awesome, the lounge restaurant has really really good food. I enjoyed the stay but the water from the faucets was terrible and had a awful taste, recommend you only drink bottled water. The iron in my room was not hot so I could […] not iron wrinkled clothes, part of the ceiling in the bathroom was coming off so a little disappointed on the upkeep of the room. Read moreGenuine Expedia guest review
excellentGenuine Hotels.com guest review
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