"Westin Dallas F. Worth"
It was great for a night. there's a Denny's nearby, as well as a gas station to buy some late night groceries.Genuine Hotels.com guest review
"Nice hotel just older and noisy"
Very nice hotel and the cleanliness of the hotel and our room was great! Very convenient location between Dallas and Fort Worth. Our room unfortunately was too close to the lobby and the noise each night with other guests downstairs in the restaurant and bar were noisy, even with a towel to block under the door gap. We also had an extremely small bathroom, […] only one person could be in there at a time. Probably because of where our room was located, but in addition to that, the banging of the plumbing pipes in the early morning hours from other rooms was very loud. When we used the shower, the banging was louder and increased and it was even more unnerving. Water pressure was also inconsistent in the shower, the pipes would bang and it would decrease, then a big bang again and more pressure was given. Read moreGenuine Hotels.com guest review
"Love the beds!"
I choose a Westin for the gravely beds! I am never disappointed.Genuine Expedia guest review
"Good hotel; airport shuttle could use work"
Clean hotel with nice facilities; Restaurant was good and excellent value; Shine taken slightly off our visit by having to wait an hour for the airport shuttleGenuine Expedia guest review
"Beautiful hotel, perfect for a long lay-over."
During the week of Christmas we had been visiting our daughter who is currently living in Queretaro, Mexico. Our flight back to Ohio had us over night at Dallas/Fort Worth, so I looked online for a hotel. This place was amazing. The room was big and well-appointed. The bed was huge with amazing linens. We looked at the roof top pool and spa and on a […] warmer night would have taken advantage of them. We did eat in the dining room. The service here as well as the front desk was top notch. We also liked the view from our window, which started with a beautiful sky at sunset and ended with the twinkling lights of the city. I would highly recommend this hotel. Read moreGenuine Expedia guest review
"Nice hotel, convenient location"
Very good stay. Rooms could be larger. Quiet, good location, good breakfast, starbucks coffee on site.Genuine Expedia guest review
"Close to airport."
Close to airport. Shuttle takes 10-15 mins. Once call is placed.Genuine Expedia guest review
I'm happy and good rested.Genuine Hotels.com guest review
Great ! Staff was very accommodating during the stay. Only negative mark would be an issue I had when booking. I accidentally booked an extra room and tried calling literally one minute later to cancel and they refused to cancel the reservation.Genuine Hotels.com guest review
"Not maintained or professional"
2 of the 4 elevators were not working which lead to long waits. Hot water was luke warm at best. The staff never asked during my stay or when I checked out how our stay was. Overall I was very disappointed for a Westin property.Genuine Hotels.com guest review
Response by The Westin Dallas Fort Worth Airport Thank you for taking the time out of your schedule to complete our guest survey regarding your stay at our hotel. I apologize for the inconvenience you experienced due to the elevators not fully functioning. Please know this is not typical of our property. We hope that we get the opportunity in the near future to have you as our guest again.
"Nice place to stay"
Hotel was good, restuarant was good. Not too much around in way of amenities but that is too be expected since it is so close to the airport.Genuine Expedia guest review
"2 star hotel at 5 star price"
Hotel left a lot to be desired for this price point. Reminded me of a Motel 6 that had gotten a face lift. Not the quality I'm used to associating with Westin. Staff was friendly and helpful, but overall not satisfied.Genuine Hotels.com guest review
Our hotel room was freezing. My soap and shampoo was thrown out after our first nite stay and we were there for 2 nights. The parking lot and walk ways were awful no effort at all was made to ensure guests safety after the storm. The restaurant staff was ok during the power failure the busboys were working there tails off. The other servers were a lot […] more attentive to their diners then ours was we felt like she was avoiding us. Read moreGenuine Expedia guest review
Response by The Westin Dallas Fort Worth Airport Thank you for taking the time to complete a review. I am disappointed that the service you received was not up to our reputation. I apologize for the inconveniences you experienced and I have addressed your concerns with our staff. We hope to have the opportunity to welcome you back again.
Was in Dallas for business meeting during a rare but severe ice storm for Texas. No big deal to someone from New England, but was a big deal in Dallas. The staff was excellent throughout the storm dealing with the mess, stranded travelers and power outage.Genuine Expedia guest review
"Stay here often. Close to airport."
Snowed in and had only reserved the room for one night. When our flight cancelled we called the Westin but no room in the inn. In another hotel the last two nights but nothing like the Westin.Genuine Expedia guest review
"very nice hotel good location"
had a great stay was our 4 th time to stay there have enjoyed our stay there,the hotel is close to lots of attraction and the price is greatGenuine Hotels.com guest review
Great Hotel staff very friendly and helpful. Very affordable through Expedia. Just do not buy the bar drinks $$$$$$$Genuine Expedia guest review
This hotel was adequate. I was frustrated because the carpet in the hallways was just filthy. In the room it was well worn- but ok. The sink leaked every time you turned it on so there was always a mess. But the bed was very comfortable and the location was convenient to our activities.Genuine Hotels.com guest review
Good valueGenuine Hotels.com guest review
"Good option for an overnight stay close to airport"
Very close to airport. About a 5 minute drive to the hotel from the airport with the free hotel shuttle. Shuttle was easy to locate outside lower level baggage claim in domestic terminal. I called the hotel directly to book a room and found a cheaper rate on Expedia ($89 plus taxes for a king room). They brought a roll-away bed for my son. We had dinner […] in the hotel restaurant. Very good and diverse menu. Comfortable bed, clean room, friendly staff. It did take us a while to get back to the airport with the free shuttle the next morning. We were departing from the international Terminal D and they stopped at almost every other terminal first before ours. If you are running late I suggest you take a cab. Overall very good experience but I did decide to pay more to stay at the Grand Hyatt inside the airport on the return trip to save some timer and for the added convenience. We get in late and leave early the next morning so I think it will be a better option for us. It will cost about $75 more though. Read moreGenuine Expedia guest review
"Great Price, So So Service"
We got a great price for the hotel through Expedia. The staff are a bit clueless- e.g., did not know about the happy hour schedule, nor that the pool is being fixed and unavailable, etc. Blue Fire Grill is expensive but there are no other restaurants around.Genuine Hotels.com guest review
greatGenuine Expedia guest review
I stayed here the weekend of the P!nk concert at the American Airlines Center. The staff was great, especially one of the concierges; I think his name was Jim. Not only did he answer all of our questions, but also he set us up with a private company that transported us to and from the concert. The food was excellent, and the price was reasonable. However, […] the best part of staying at this hotel was being on the 15th floor and watching the planes fly over. I will not even consider staying at another hotel if I am ever in Dallas again. Read moreGenuine Expedia guest review
"LOVE THE ROOF TOP"
LOVVVEEEDDD ITGenuine Hotels.com guest review
"Excellent convenient with shuttle to and from Airp"
Great workout facilityGenuine Expedia guest review
Loved the bedGenuine Hotels.com guest review
"TRUE CUSTOMER SERVICE!!!"
The fact that we had a TERRIBLE experience with our flight and having to stay over night the Westin exemplified true meaning of customer service which is LACKING in today's economy. We waited almost a half hour for our shuttle but Amy the manager upon checking in provided us with two coupons for free appetizers or drinks AND continental breakfast the […] next morning. THAT IS HOW YOU TAKE CARE OF A CUSTOMER. Read moreGenuine Hotels.com guest review
During our stay, there was a haunted house in the adjacent parking lot causing very loud noise to the point we could not sleep. The hotel manager James was nice enough to move us to a new room. Great service and a great hotel.Genuine Hotels.com guest review
Only the swimming pool was cold although it said it was heated.... Otherwise, great stay.Genuine Expedia guest review
"Wonderful hotel. Very luxurious and clean."
This was a wonderful hotel. Extremely luxurious bedding, comfortable bed, great room.Genuine Hotels.com guest review
"Clean and Comfortable"
Even though the hotel is in the DFW airport facility, there was no noise and the hotel room was clean and comfortable.Genuine Expedia guest review
"Very nice except"
I was unhappy because the refrigerators were not working , when the description said, refrigerator in hotel room. But when I called the operator female said they weren't working and wouldn't have one. I called back down to the operator and asked for the manager the young man quickly took care of the problem. The girl that answer before said they weren't […] working in any room. Too bad they didn't have microwave either. One thing the hotel concierge and the gentle man out the door at the valet was a very nice and pleasantly concerning person. Read moreGenuine Hotels.com guest review
"Quick overnite stay"
Great hotel! No complaints!Genuine Hotels.com guest review
Nice convenient hotelGenuine Expedia guest review
Comfortable, clean and quiet Hotel. Not anything to complain about here. Staff very helpful and friendly...Genuine Expedia guest review
Our stay at the Westin was very nice. The location to the airport was great. Also, the distance to the AT&T stadium was perfect. Overall, stay was great. Will return again to stay at The Westin.Genuine Hotels.com guest review
"Had stayed here before."
My wife and I had booked this hotel on hotel.com for the non refundable rate. We were running late to The Eagles concert so we called ahead and informed the front desk we would be checking in late. When we arrived at the hotel at about 11:30 pm we were informed that the only room available with a king size was a handicapped accessible room even though […] we had called to verify that we would be checking in later. Being late we took the room on the second floor. We were kept up all night by a whirring sound every 30 seconds or so, not a very good nights worth of sleep. The hotel did change us to a different room the next day, however I feel that I should have had a better room as I had called in. I'm not completely up to date on hotel policies regarding room issuance, but this was a very disappointing experience. The first such at a Westin Hotel. Read moreGenuine Hotels.com guest review
"close to a gala we attended"
It was quiet and comfortable, even the pillows! I bring my own pillow, but didn't have to use it this time.Genuine Hotels.com guest review
i wanted to take the bed home with me. the most comfortable bed i have ever slept inGenuine Expedia guest review
"really convenient. it was a last minute find close"
It is an oasis in a very busy Metro area. good fitness center and pool.Genuine Expedia guest review
"Nice hotel, easy airport access"
The hotel was very nice. Only one complaint - The coffee shop in the lobby should be open far longer than it was. We wanted some coffee when we got to the hotel because it was chilly outside and they had already closed. The restaurant was good. The free airport shuttle was nice. We would stay there again.Genuine Expedia guest review
Arrived early and was advised of delay due to hotel booked solid. That was the only problem the entire stay was that we could not get into our room until 530pm. Gave up on our 13th floor (high floor) request and took a lower floor just to get into any room.Genuine Expedia guest review
Great location, friendly staff.Genuine Hotels.com guest review
"The hotel looked like an average place"
I expect the Westin to be luxurious. This hotel was not luxurious. The carpet for example was industrial indoor outdoor carpet.Genuine Expedia guest review
"Nice, but not convenient"
Nice rooms, but don't think airport location means convenience. The shuttle service is so poor, it may be more convenient to stay downtownGenuine Hotels.com guest review
It was really nice inside and I love the ability to park my on car if need be.Genuine Hotels.com guest review
"Upscale Hotel near airport"
Very nice hotel with super comfortable bed. Shower was awesome and generally nicely furnished. I was sorry to leave and was unable to sample the complimentary breakfast buffet. Hotel staff was extremely polite and helpful.Genuine Expedia guest review
"Convenient to where I had to be!"
I was impressed with the quick check in, friendliness of the staff when I entered the hotel. The room was real nice, the curtains were the blackout type curtains which did make the room completely dark. The problems I found in the room were: 1) No available plug ins for my electronics. Finally found one that I could unplug a lamp and plug in my wifi. […] Had to charge my phone & tablet in the bathroom area which was an inconvenience. Was unable to charge my laptop at all since I was working on it. . 2) States there is available wifi-tablet did see this but was unable to sign on which was also true with my laptop. 3) found a beverage refrigerator while searching for plugs. This would have been nice if it had been available to be used. It was locked and unplugged. I travel with water & like to be able to store my water in the fridge. This is a clean hotel & if it has ever allowed smoking you can not tell it. There was a robe provided for after a shower & the toiletries they had in the bathroom smelled good. If Read moreGenuine Hotels.com guest review
Very nice experience. Hotel is very classy but at the same time comfortable. Would stay again and recommend. Nice view from 13th floor and pool.Genuine Expedia guest review
"Nice hotel for the price."
Only stayed one night but was convient and great price!Genuine Expedia guest review
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