Nice hotel just wish there was a poolGenuine Hotels.com guest review
Response by Little Rock Marriott Thank you for your feedback
"Close to Family"
It was wonderful! Best hotel we have ever stayed in!Genuine Hotels.com guest review
Response by Little Rock Marriott Thank you for your feedback
"But for remodeling, my rating would be straight 5"
Wonderful - but the painting of the entire hotel gave me headaches, and the limited facilities were a bit of an issue. HOWEVER, I highly recommend the staff, the lounge, the rooms, the elevators (all with a view) and the housekeeping staff.Genuine Hotels.com guest review
Response by Little Rock Marriott than kyou for your feedback. we will share with the team!
"Lot of Bang for the Buck!"
My husband and I were looking for a weekend getaway. This was a great fit. It is close to activites downtown and the room upgrades were really nice. The hotel bar not cozy at all. The lobby in general lacked any appeal, but there is some many places to choose from close not a big issue. Overall good experience.Genuine Expedia guest review
Response by Little Rock Marriott THank you for your feedback
When this was the Peabody, it was not worth the price at all. Now that the Marriott has taken over it has improved tremendously. The rooms have been updated. The hotel gym is better than many hotel gyms I have seen. Food is extremely expensive as well as the valet parking. Watch your bill also. They charged me twice in one day for the valet parking. […] Even though everyone there was very nice, every male employee I passed from my car to my room passed by me without offering help with my bags (all of the bell boy carts were in use apparently). I am a in shape 5'3" female that had 5-6 big bags that I had to carry. Not a single bell boy offered to help. There was one that was pushing another guests cart yet he wouldn't even allow me to go ahead of him on the elevator. To me that is just being a gentleman much less an employee of a guest relations type establishment. But, I will definitely stay here again. I don't need a man's help anyway :) Read moreGenuine Hotels.com guest review
Response by Little Rock Marriott Thank You for your feedback!
"Will be excellent once renovations are complete"
The interior is getting quite a facelift so there was a lot of construction in the lobby area. Staff was nice and polite. Called to have my car readied by valet and still had to wait twice.Genuine Expedia guest review
Response by Little Rock Marriott Thank You for your feedback
"Picked it for it's proximity to Verizon Arena"
The only unsatifactory rating is because of maintenance in the lobby.Genuine Hotels.com guest review
very nice and clean even with a remodel going on.Genuine Hotels.com guest review
This hotel is in a great location, next to the convention center and downtown establishments. The room we had was spacious, quiet, and extremely comfortable and laid out in a functional yet beautiful manner. I'll likely stay here the next time I'm in Little Rock.Genuine Hotels.com guest review
We stayed just for my son that was in a body building contest. The contest was in the holtel made it very nice not to have to drive around and burn fuel.Genuine Hotels.com guest review
"Rough start. Excellent finish."
My husband and I opted to stay at the Marriott for our anniversary weekend. I was not happy about the valet parking fee, but considering the next parking option is 300ft away we conceded. Our room was not ready although we arrived much later than the designated check in time. We were given a complimentary option to reimburse us for the inconvenience. […] We were tod that we were getting a voucher for breakfast, but we weren't. The hotel staff ultimately gave us a credit for that as well. The room was fabulous! The breakfast was comparable. The hotel overall was wonderful. I would stay again.. Read moreGenuine Hotels.com guest review
We really enjoyed our stay. The bed was very comfortable, plenty of TV options, close to plenty of restaurants and great views of the river. Only thing I didnt like was the lack of a refrigerator.Genuine Expedia guest review
"Nice luxury hotel"
Nice decor and feel. Enjoyed the stay.Genuine Hotels.com guest review
"Great place to stay"
The fitness center was excellent. Lots of equipment. The room was very big and clean. The staff was extremely helpful and courteous. A pleasant place to stay.Genuine Hotels.com guest review
Outstanding service, super location, friendly professional staff. I will stay here again.Genuine Hotels.com guest review
"Beautiful view... Awesome room!!!"
My husband and I stayed here for our honey moon. The room was very nice and clean and the views were gorgeous.Genuine Expedia guest review
They are doing lobby construction that is the only reason I gave them a four. But it looks like it will be really nice when they are done.Genuine Expedia guest review
This was the second chance I had given this particular hotel because one side does have great views of the river; however, after the experience I had this time, I am not sure I would stay if the rooms were free. Major issue was the overall attitude of the front desk staff. I had called to confirm that the rooms were both king beds and was told they […] were. When I checked in I was told that they would have to be the handicap accessible rooms and I was told that it was the "3rd parties fault for over booking them. I was also placed in a freshly painted room even though it was obvious that there were plenty of empty rooms in the hotel. In addition, the business room is a per minute charge... and I had to instruct a painter to leave while holding a meeting. He continued to bump the Chair with the ladder he was on trying to paint above us. Lastly the breakfast was cold and orange juice did taste like anything. To end on a positive it is a good location. Read moreGenuine Hotels.com guest review
Very Friendly Staff that went above and beyond to assist. I travel to Little Rock frequently for work and leisure and will now strictly being using this hotel in the future. Very impressive.Genuine Hotels.com guest review
"Beautiful hotel close to Verizon center"
It was great! Staff excellent. Never been there and was treated exceptionally well. Helpful and even shuttled us to and from concert. Young lady Stefanie at counter, unbelievably nice. Well come back again.! Thank youGenuine Expedia guest review
"Very nice hotel with Friendly staff"
I had a deluxe room. Very comfortable and welll appointed. Staff was very helpful and friendly. The downside for the business traveler is the painful slow internet connection. A modern hotel well appointed at the higher end of the price spectrum should have a more robust connection. I paid for "higher speed" access and it was poor.Genuine Expedia guest review
"Construction all night - Poor Management"
Understanding a renovation to be a head in an exciting direction, it comes with common sense decisions every GM is faced with. The decision to run construction around the clock left many unhappy guest. An already pricey hotel leaves one very frustrated when the sounds of heavy machines and tones of cherry pickers backing up make sleep impossible. I […] called the front desk at 12, 2 & finally 4am with no fix. I am for the first time in all my travels seeking compensation for my $209 dreadful stay. This hotel carries noise, its just the way its designed. I'm sure the renovation will be beautiful but a disregard for guest quiet time doesn't say much about the management behind this hotel. My advice is to select a room away from the open lobby and elevators. Also stay away from rooms on the west side if your an afternoon check in in the summer. Housekeeping leaves the drapes open and the afternoon sun keeps the room in the upper 70's which took several hours to start cooling. Another common management mistake. I hope this review helps, its very accurate. The hotel across the street would have been a better choice. Read moreGenuine Hotels.com guest review
It was a nice hotel and will be much nicer when the construction is finished.Genuine Expedia guest review
Response by Little Rock Marriott Thank You!!! please come back for the grand opening in August
The hotel was doing renovations at the time of our stay. I can tell it's going to be beautiful when they finish, but I would have appreciated a heads up about the mess and NOISE! It was very loud. We had scheduled to meet friends in the lobby to watch the game and grab some food. That was all but impossible under the circumstances. Our room was very […] nice. Again, once they complete the renovations, look out Little Rock but until then...... Read moreGenuine Expedia guest review
Response by Little Rock Marriott Thank you for your feedback. I apologize that your expectations were not met during your time with us in little rock. We will take your feedback as a training opportunity for our staff.
Friendly Staff, convenient for all downtown activities.Genuine Hotels.com guest review
Response by Little Rock Marriott Thank You for your feedback please come back and visit us for the grand opening in august!!
"Good but under renovation"
Nice and convenient in downtown but the hotel was still under renovation. The food was great in the temporary restaurant, but the service was slow. The room was very nice and clean.Genuine Hotels.com guest review
Response by Little Rock Marriott Thank you for your feedback!! we will use this as a training opportunity for our staff.
"Not worth the money"
This hotel is overpriced. One of the staff ladies Chelsie or something was really rude. The room would not get cold, stayed at 75. The vending machines wouldn't work. 2.00 for a can drink. 3.00 for a bottle I water in the rooms.the bed and pillows were the only nice thing about it.Stayed during riverfest and should have stayed at the comfort inn in […] stead. Read moreGenuine Expedia guest review
Response by Little Rock Marriott Thank You for your feedback. We will use this information to train our staff so we can execute flawless on your next visit.
Don't remember much about it but the staff was really accommodating.I was able to get in early and decorate. I understand other Marriott Hotels will do this for you. It is under construction. Room was beautiful and large with a great view of the river. Was literally there for like 8 hours.Genuine Expedia guest review
Response by Little Rock Marriott Thank you for your feedback!!!
"Pleasure trip to Little Rock"
Two night stay with wonderful accomodtions. Hotel going through a huge upgrade.Genuine Expedia guest review
"Where are the ducks?"
I remember the Peabody because of the open lobby and the ducks. I was disappointed to see the fountain missing and the ducks gone. What up with that?Genuine Hotels.com guest review
Response by Little Rock Marriott Thank you for your feedback. We were not able to keep the ducks since we switched to Marriott. The ducks are safe and being well kept on a farm. Please come back and visit us for the grand opening.
Room did not have a refrigerator. Beautiful hotel, but needs a better parking situation.Genuine Expedia guest review
Response by Little Rock Marriott Thank you for your feedback!!!
"Short but pleasant"
Little pricey but decent needs little more work it was under remodeling and I believe that the money for what we saw was not rightGenuine Expedia guest review
Response by Little Rock Marriott Thank you for your feedback.
"Little Rock Marriot"
The moment we entered the hotel we found that the hotel was under construction. We were never informed about this by hotels.com. The hotel employs fewer people than they actually need. I believe so because every thing you ask them to get for you takes a lot more time than it usually should. The rooms are clean, location is perfect, and people are f […] riendly. Read moreGenuine Hotels.com guest review
Response by Little Rock Marriott Thank you for your feedback. We will use this information as a training opportunity with the staff.
No parking except for $20 valet parking... No coMp breakfast??Genuine Hotels.com guest review
Response by Little Rock Marriott Thank you for our feedback. We do not offer self parking only valet, however there was a self parking lot one block down. I apologize that this information was not relayed to you. we will continue to train our staff on this so that =we execute flawless in the future. Please come back and visit us.
"I am too lazy to write a full review"
... but every aspect of our stay at this hotel was terrific! We gave a top rating to all factors and we aren't in the habit of doing that :)Genuine Hotels.com guest review
Very nice updates! This is nicer than a lot of the newer hotels in the area! The rooms were just as nice in person as they were shown online.Genuine Expedia guest review
"It was nice being close to everything we needed"
The only negatives we had was there weren't enough coffee cups to accomodate 4 people and there was no food vending machine for a late night snack...the staff was very nice...the room was great!Genuine Hotels.com guest review
Great staff and food. Very accommodating!Genuine Hotels.com guest review
We arrived to a hotel whose entire lobby was torn apart for renovation. There was no one to help us with our bags and we had to search for a luggage cart. The suite we had booked with you was not available. We had specified a suite with 1 1/2 baths when we booked. The lighting in the bathroom shone in your eyes so you could not see to apply makeup. […] I had to sit on the bed with a hand mirror. Also there was no cold running water coming out at the sink. Read moreGenuine Hotels.com guest review
Response by Little Rock Marriott Thank You for your feedback. I apologize that your stay was not up to your expectations. We will use your feedback as a training opportunity for our staff.
"Atypical Marriott Experience"
I trust Marriott. But this was a bad experience. The hotel is under renovation & there was mold in our bathroom. Not the typical Marriott experience.Genuine Expedia guest review
Response by Little Rock Marriott thank you for your feedback. e will use this as a training opportunity with the staff.
The stay was comfortable and convenient - the only negative was when my wife turned the fixture on to run water for a bath, brown sludge came out with the water. She tried a second time with the same results.Genuine Hotels.com guest review
Business trip that went good except Arkansas shuts down if the wind hints of a winter stormGenuine Expedia guest review
"Great experience but additional charges"
Overall the stay was great! The people were wonderful! The location was also awesome. Beautiful walk to verizon arena. Only down fall is for some reason the hotel took out additional charges that were not discussed with us. Was told valet parking was 20 dollars and was charged 50 dollars for some reason and also they took 1.00 out also. Not real sure […] but would return to hotel again if needed. Read moreGenuine Hotels.com guest review
The stay was good. The hotel was clean. But too overpriced. For 140 a night there was no in room movies. No pool. No microwave and mini fridge and nothing for kids to do inside the hotel. And valet parking is too expensive too. I dont think i will stay again.Genuine Hotels.com guest review
"a relaxing and fun atmosphere"
I was impressed with the lobby. It was open and inviting, lots of comfy chairs, spaced out. Though no one played the piano while I was there, It was a great touch. I enjoyed a glass of wine with a friend, watched the basketball game and then went back down for coffee the next morning. I also appreciated the Starbucks kiosk, I did not have time for a […] sit down breakfast.Thank you, I would return there. Read moreGenuine Hotels.com guest review
"Great Balls OF FIRE SURPRISE!!!!!!!"
You got a lot of money to waste this is the place, parking for guest $22.00 per night, a 15 cent bottle of water $3.00, are you nuts or money no problemGenuine Expedia guest review
Response by Little Rock Marriott Dear Expedia Member, Thank you for taking the time to comment on your recent stay. I am sorry that you did not find value in your stay and it came as a surprise. We do post our parking rates on the many reservation websites, but will double check to make sure that we didn't miss one. We are in the middle of a very nice renovation and hope that if you are in the area again you will give us another chance and see what improvements we have made to the property. Sincerely, John Thomas Director of Rooms
"Capital hotel vs the Marriott"
I normally stay at the capital hotel but wanted to try the Marriott which is across the street. I think the Marriott overall won the competition, it was close.Genuine Expedia guest review
"Beautiful Downtown Comfort"
The hotel is beautiful. Feels very grand. Loved the glass elevator! Lovely greenery, very well kept. The beds were exceptionally comfortable. The only cons in my book were that there was no fridge in our room nor was there an exhaust fan in the bathroom. Very friendly and helpful staff. Will happily stay again in the future.Genuine Hotels.com guest review
"November 27 - December 1, 2013"
I've visited Little Rock 8 times since 2009, and always stayed atThe Peabody. It was comfortable, convenient, and the staff was nice. Now that it's a Marriott I was curious to see what had changed. Well, it turns out that it's mostly the staff that has changed. The place is still comfortable and convenient, and I didn't miss the ducks at all. There […] was a noticeable increase in the number of staff, and that improved the service. But when they were put to the test the weekend after Thanksgiving, they really impressed me with their calm in the face of chaos. On Friday eve I was rudely awakened by pounding on my door and other doors, accompanied by screams from a crowd. I was sure there was a fire, , but when I opened the door I found dozens of kids running up and down the hall. I called the desk and found out that 150 kids from a church group had checked in for a weekend event in town. The manager and her assistant immediately transferred me to another floor. Over the weekend I was bowled over by how everyone on the staff coped professionally with these kids. The rooms could use some updating but I found the place to be overall cleaner and better run than it had been -- and I wasn't unhappy with the old Peabody. This is just better. I'm happy they updated the breakfast buffet; didn't eat any other meals there so can't report on them menus for those. I hope Marriott will maintain the staffing levels and the standards they've set. I highly recommend the hotel. Read moreGenuine Expedia guest review
"Great view of downtown Little Rock"
I enjoyed my stay. The staff was friendly and courteous. I had a bit of a problem with my first room as it was left dead bolted from the inside somehow, but the front desk clerk was very helpful and gave me a new room instantly. A great place to stay.Genuine Hotels.com guest review
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