"the staff was great but..."
After a 20 hour trip by train I was delighted at how courteous the staff was at travelodge. But when I got there, the pool and hot tub didn't work, my room smelled like a cat had been in there previously, and whatever laundry detergent they used caused me to break up in a rash. I didn't complain because I got my room for cheap. If the pool and hot tub […] had been in working order, I'd give a higher rating. Read moreGenuine Hotels.com guest review
"Light not working in bathroom first night there."
Light not working in bathroom first night there. No blankets on bed. Sheets had lumps in them. Beds not made the next day and room not cleaned Ran out of toilet paper.Genuine Expedia guest review
Upon check in the staff seemed surly. The stairway up to the room smelled like a mix of dirty litter box and rotten garbage. The hallway our room was on smelled like rotten cabbage and vinegar. Our room had a funny smell that was a combination of old smoke, sprayed cover up and something else I couldn’t identify. At first glance the room looked run […] down and grimy. Upon closer inspection, the blanket was stained, some of the staines looked like blood. The floor was not clean and corners of the bathroom were dirty and almost moldy looking. There was a hole in the wall that looked as if someone had punched a hole in the sheetrock. There were also holes in the back of the bathroom door where the door jam had punched through. If it hadn’t been well after midnight we would have walked out. When we finally went to bed, the pillow stunk of smoke despite the fact it was a non smoking room and building. When we went to take a shower in the morning we discovered that even though we had put down that there would be two adults staying in the room there was only one towel. Walking out of the kitty litter smelling stairwell the next morning we saw a stain on the wall and a small puddle under it that looked like an animal had really used it at a litter box. I didn’t dare to get close enough to find out if it really was. When I told the front desk about the holes in the walls the next morning, they didn’t seem to care. I would definitely not recommend this hotel to anyone. Read moreGenuine Expedia guest review
"the worse hotel ever"
The room was not very clean. The bed had hair in it. I want the the front desk to ask for extra towels. I was told their are known. The bedding was worn out. I was so upset I drove back home to Toledo. So I didn't say the night.Genuine Hotels.com guest review
The police were outside our room for 3hrs from mid-1 am when they left there was a party in parking lit loud noisy peopke toll 430am won't stay here againGenuine Hotels.com guest review
"Expectations not met"
I was specifically told the pool was open but upon arrival found that it was closed for the season. An indoor pool.Genuine Expedia guest review
This Hotel just need to change the carpets and improve the internet service, that is paid, to be a nice and reasonable option near O'Hare. The rest is fine.Genuine Hotels.com guest review
"Pluses and minuses"
A mixed review. No maid service 2 of the 4 nights. Some carpet stains. However, an overall good value for the money. Kari at the front desk was wonderful! I thought that I had left my laptop in my room when I checked out and so I called her on my trip home. She immediately checked on it for me. It turns out that I had packed it in the wrong bag. Great […] neighborhood and the general building facilities were very good. Read moreGenuine Hotels.com guest review
"Dont even think about it."
This is the worst ever hotel i have ever been to. Smelly rooms even though they call it non smoking, terrible stinky bathroom and the bed was squeaky, the bed sheets smelly, the carpet was worn out. I would suggest don't event think about this place.Genuine Expedia guest review
We stayed in two rooms. One for Onward journey and one for return journey. First room had smelling carpets and curtains. Second room was okay but no hot water. Breakfast should have been little better. Consider this hotel only if you are just looking for overnight stay before destination. Price is low. Overall, okay.Genuine Hotels.com guest review
The pool was great for our small children. The hotel was located around muliple restaurants and shopping areas, another plus. The hotel itself, was okay- a little outdated and the continental breakfast was only available until 9am on a Sunday! That was surprising.Genuine Hotels.com guest review
Room was nasty blood stains on comforter towels yellowish tubs so stained under mat....but staff very niceGenuine Hotels.com guest review
"This place needs burned to the ground."
Where do I start. When we got there the room was not exactly spotless. It went down hill from there. We stayed for two nights and the room was never cleaned or restocked. Of course we didn't get back to the room until midnight the second night so it's not like someone would clean it then. I chose this place due to the rate and proximity but I will never […] take what I think is a bargin again if this is what I can look foreword too. Due yourself a favor and go somewhere else. Read moreGenuine Expedia guest review
"ok for the low price"
I enjoyed my stay ..only issue was the carpet in room 156 was very damp and caused a very unpleasant odor ..Genuine Hotels.com guest review
"close to where I was working"
Good. I will be using you again.Genuine Hotels.com guest review
"HOTEL NEEDS UPGRADE AND MANGEMENT CHANGE"
THE AMOUNT OF PROBLEMS IS TOO LONG TO WASTE TIME LISTING HERE ARE SOME 1 TOWEL FOR 2 PEOPLE ROOM. WAIT TI,E FOR HOT WATER 3-4 MINUTES BREAKFAST TO HAVE DOGNUTS BUT ON 2 DAYS THEY REQUIRED REQUESTING AND WERE STALE RUGS WERE FILTHYGenuine Hotels.com guest review
"good location right off the highway"
dirty hotel, poor lighting, overall unsatisfactoryGenuine Expedia guest review
Extended stay drug addicts walking around like zombies is not my idea of a relaxing vacation. The police were there several times in the week we stayed. the rooms are run down and the whole place smells like cigarette smoke.Genuine Expedia guest review
The room we stayed in was very unsanitary. There was urine on the toilet seat and used q tips in the chair. The price we paid was low enough but considering the condition we found the room in I feel I paid too muchGenuine Hotels.com guest review
"You get what you pay for"
At the price, I wasn't expecting the Taj Mahal....you get what you pay for.Genuine Hotels.com guest review
"Overnite for a game"
This was for a quick overnight stay. hotel is in need of a major update and the carpet was questionable. Bathroom was clean but the AC unit worked in fits and starts. breakfast is not worth rating, donuts and coffee are not what was expected. Neighborhood was questionable but for a place to sleep and shower it was adequateGenuine Hotels.com guest review
It was a non-smoking room but still smelled like someone had been smoking in it.Genuine Hotels.com guest review
Old musty smelling rooms. Dirty bed spreads. Wouldn't give towels. Paid for cot 10$. Attitude was terrible when wanted orange juice at 9:00.am Coffee was terrrrible. JGenuine Hotels.com guest review
"Easy to find"
I am verry plast.Genuine Hotels.com guest review
"Someone smoked in a Non-Smoking Room."
We checked in at 9 at night to a pre-paid NON-Smoking room. Upon opening the door, the room smelled of cigarette smoke. When the front desk employe was asked-we were assured it was a non-smoking room. Even with the smell. They said the hotel was booked and there was nothing they could do to move us. Since it was prepaid, we also could not forfeit without […] loss financially. It was a very unfortunate way to spend two nights of our trip. For non-smokers to walk out of a hotel with their clean clothes smelling of smoke from their room is completely unacceptable. Read moreGenuine Expedia guest review
"It is easy to access highway."
It is ok for just sleep considering the price is reasonable.Genuine Expedia guest review
the stay was good it was nice to see an indoor pool the only thing was there was no refridge it was a good location for why we were there. thank youGenuine Hotels.com guest review
"Our Five Stay at Travelodge, Cleveland/Willoughby,"
First day, check in, Front Desk Person very rude. Asked to be put in a bottom room, her response, No you did not ask for a bottom floor room. Second day, not enough towels, tub water not draining, the room, hallway smells like the whole place got wet and has not dried. Every day we have to keep asking for towels. Kitchen - toaster is broken, have to […] keep asking for coffee, milk, sign on Orange Juice (Broken or out of Juice. We were able to move to a bottom floor #127, no hot water, called front desk, lady said we can move back to the other room. This lady is rude, did not ask to see what she could do. You have 20 to 30 rooms and you have only one dryer and one washer. The atmosphere of the Hotel, does not look nice, it looks run down. Bed mattress needs to be replaced in Rm 127. It smells musty. You need newer TVs, the TVs are old. Read moreGenuine Expedia guest review
Air conditioning was broke the entire stay, the fridge and microwave couldn't run at the same time! Me and My Wife did Make the Most Of it even still!Genuine Hotels.com guest review
Our room was horrible. Cob webs on ceiling, dirty pillow cases. Dust behind dressers. Bug jucie smashed on wall. It was the worst hotel I've ever stayed atGenuine Hotels.com guest review
Their were a lot of people milling around in the parking lot. A vagrant tried to enter my room looking for shelter. Staff sitting around doing nothing. Basically terrible place.Genuine Expedia guest review
"It was fairly close to Cleveland Clinic."
We were there 2 nights and they never brought us clean towles etc. Never cleaned our room. And the air conditioner was on MAX and it was still warm in the room. The hallways smelled like trash and vomit. The only items they had for their continental breakfast was toast and 2 kinds of dry crereal. I would NEVER recommend this place to anyone. The beds […] were like laying on the floor. Read moreGenuine Expedia guest review
"cleanliness, things not working"
Room was not very clean, tv fuzzy, air conditioner worked poorly, comforters stained, toilet ran, tub drained poorly, yada yadaGenuine Hotels.com guest review
"Would not stay again"
Room was reasonably clean, but looked like there was mold in the bathtub. The tub did not drain and there was a light bulb out on the bedside lamp. We reported this and the receptionist did not seem too interested. Their continential breakfast consisted of cold cereal and toast. I would not recommend this hotel and will not stay here again.Genuine Hotels.com guest review
"close to family"
A good bed. Clean but tired looking room.Genuine Hotels.com guest review
The room was dirty. We had to stack the furniture to use the roll away bed. The carpet was filthy. My son has to crawl and his feet and knees got black from the carpet.Genuine Hotels.com guest review
"Don't come here."
Inhospitable staff, strange room smell, unwashed bed sheets that were filled with hair, generally dirty room -- overall this was the worst hotel experience I've ever had. Even cheap hotels should have a basic level of upkeep, which this Travelodge lacked entirely.Genuine Expedia guest review
"photos look better than reality"
Was dissapointed that pool was out of service(the first week of July) who does that in a northern state during the summer! The beds were not very comfortable and the hotel was in dire need of a makeover. Traveling with a pet and was not told up front that a pet deposit was required, it would be nice to put that on the web site. Very good location and […] if it was updated it would be a real moneymaker for the owners. Not as good as other Travel Lodge's I have stayed in and don't think I would stay their if I wasn't traveling with a pet. Read moreGenuine Expedia guest review
"OK for Passing Through"
We were just passing through and looking for an inexpensive place to sleep. This place was comfortable and clean but not much else...Genuine Expedia guest review
"Old but soft"
Old worn carpets, outlets, and raggedy towels but soft crisp bed. Breakfast was cereal. Staff helped find movie theater but facility is extremely dated. Cheap.Genuine Expedia guest review
"Not Good. It was Ok for price"
No very cleaned.Toilet flush was not working porperly. AC was not functioning properly.For one night stay it was ok.Genuine Hotels.com guest review
"Room not clean."
I have stayed here before and had good experiences, but this time the hotel was dirty and in need of maintenance.Genuine Hotels.com guest review
"Fit what we needed"
This hotel was close to where we needed to be, but was definitely no-frills. The pool not being open was disappointing. Our room toilet was leaking around the base, and once the front desk was informed, it was repaired the next day. The front-desk staff were very helpful with all of our requests. The room was clean and housekeeping made up the beds […] each day. We had to track down an ice bucket. Read moreGenuine Hotels.com guest review
"no pool, even though advertised"
Pool was not working, even though pictures showed an indoor pool. i was told there was some small print stating pool was not working until 7-1-2013. it is not too hard to keep up technology and take the picture down. when i wanted to change the reservation with hotels.com, i was told there were no hotels within 50 miles of cleveland with a pool (not […] at all believable), so i was stuck there. Read moreGenuine Hotels.com guest review
"Don't Make this your first choice"
It was a smelly and very outdated. The nightstand next to the bed was SO sticky. Someone must have spilled and house keeping did not clean. Bathroom floor had multiple cigarette burns. Overall just a pretty gross place.Genuine Hotels.com guest review
Found nothing wrong with my stay. Would have liked to have computer access in lobby area to check messages that may have been important.Genuine Hotels.com guest review
Price was good, but bathrooms were covered with mold. Bug traps on the floors.Genuine Hotels.com guest review
"Travel lodge willoughby"
Dirty, dirty, dirty! No towells. Dirty room. Shower backed up. Discusting! Continental breakfast......terrible! Wheat bread, horrible coffee, stale cereal. No wsy would I stay again! No way!Genuine Hotels.com guest review
It was disgusting and smelled like cigarettes. Every evening when we came in it reeeked of marijuanna and they didn't even make our beds. It was the worse hotel I have ever stayed in.Genuine Expedia guest review
"Nice hotel in good suburb area of Cleveland."
I enjoyed my stay at the Travelodge in Willoughby. It was very convenient location right near the 90 Interstate which made it easy for me to get to downtown Cleveland.Genuine Expedia guest review
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