All hotels in Willoughby, Ohio, United States of America
1 room, 2 adults
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34600 Maplegrove Rd, Willoughby, OH, 44094, United States of America, ‏‎855-239-9482
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2.4 / 5Fair

Score breakdown (from 213 reviews)

Average rating for:

  • Cleanliness
    2.4
  • Service
    2.8
  • Comfort
    2.5
  • Condition
    2.2
  • Neighborhood
    3.6
2.0 / 5Fair
"You get what you pay for"
The gal at the front desk when I checked in was not dressed very appropriately. Way under dressed for greeter at a hotel. The first room she assigned me to 202 the door would not unlock, so she put me in room 212. The mirrors were smugged, there was dirt in every corner of the floor, there was no bed skirt. The comfortor had a soiled spot right up at the top where my face would lay, so I just took the comfortor right off the bed. Repairs had been made to the room to upgrade it, but the work was less then professional. Repair to replace shower curtain, old holes left in wall where other curtain was. Foot board was put up where they replaced carpet with laminate and it didn't meet in the corners. Old TV was taken off of the dresser and the furniture had holes where old unit was removed. The pool was not open, but the pool room was visible when you walked into the lobby. It was stacked with old furniture, pictures from the walls, etc. It looked really junky. The continental breakfast was not appetizing at all. I went across the street to the Bob Evans. Very disappointing.
Genuine Expedia guest review
Other trip May 1, 2014
Carrie
US
4.0 / 5Excellent
"very close to man y places"
Was great, would have rated it a five but a maintance worker swore at me and my kids trying t get out of a door. Manager made it upper to me by givving me fifty percent off my next stay. The rooms and renovations were beautiful
Genuine Hotels.com guest review
1 night trip Apr 5, 2014
lisa smith
US
2.0 / 5Fair
"not great"
did not have room we booked available when we arrived for our 8 night stay-indoor pool was shut down
Genuine Expedia guest review
Other trip Mar 6, 2014
A Traveler
US
2.0 / 5Fair
"The hotel is close to the expressway"
This is my second time staying here in a one year span. The location is convenient. The place needs updating. The beds, carpet and bathroom are in need if renovation. Small things like new bathroom towels and the awkward placement of the shower curtain confuse me. Towels are dingy and need replaced. The shower curtain bows outward which means the floor is soaked after showering. The staff has been nice during each of my stays. This past stay, my shower drain was clogged. I notified the housekeeper and it was cleared within a couple hours. The front desk people are also very nice
Genuine Expedia guest review
Other trip Feb 20, 2014
J
US
1.0 / 5Poor
"DEATH in FAMILY"
Was the worst experience ever. Room only had 1 set of towles, heater not working, halls on both floors dirty.
Genuine Hotels.com guest review
2 night trip Nov 22, 2013
edward drake
US
2.0 / 5Fair
The front desk service was good but the room was really dirty...walls needed scrubbed and carpets need cleaned. Would probably not stay there again.
Genuine Hotels.com guest review
1 night trip Nov 23, 2013
Melissa
US
1.0 / 5Poor
"family death"
Room heat didn't work. Only one set of towels, no soap. Dirty hall's on both floors. No customer service skills. Would never stay her ever..
Genuine Hotels.com guest review
2 night trip Nov 22, 2013
Edward drake
US
1.0 / 5Poor
The room was dirty. There was a used bar of sope in the shower and the towels had some kind of brown stuff on them. I asked for some towels they told me they were short on them but they would bring us some and never did. There was food on the floor and crumbs in the bed. Worst hotel I have ever seen
Genuine Expedia guest review
Other trip Nov 22, 2013
A Traveler
US
2.0 / 5Fair
"never again..."
I was actually very disappointed with our stay. The room smelled horrible...no towels or toilet paper. there was no easy access for a walker/wheelchair ...keycard did not work... the continental breakfast was frosted flakes & white bread toast....Even for a low budget stay, We will not be coming back.
Genuine Hotels.com guest review
1 night trip Nov 10, 2013
A Traveler
US
3.0 / 5Good
"Someplace to lay your head"
We stayed overnight so we could see a local band play near by. I would rate the hotel a 3. Nothing special. We stay at the marriott chain mostly and it isn't fair to compare this hotel to a marriott. If you are just looking for someplace to rest your head overnight as a stopping point on your travels, this is fine. I wouldn't want to spend several days here on VACATION or on a BUSINESS TRIP.
Genuine Expedia guest review
Other trip Nov 4, 2013
A Traveler
US
2.0 / 5Fair
"Cheap - and you get what you pay for"
Front desk staff friendly and efficient. Free wifi that worked well. Restaurants etc. close by. Room was old and tired, and in dire need of renovation. Worn and torn carpets, bathroom floor tile coming unstuck. Vent fan in bathroom quite noisy. Chair badly stained to the point I didn't even want to sit on it. TV looked like it was from the last century. My philosophy is that all hotel rooms look alike with your eyes closed, so it really didn't bother me that much, but a luxury hotel it isn't. Fine if you just want a cheap room, but don't expect anything more.
Genuine Hotels.com guest review
2 night business trip Oct 28, 2013
Don
US
2.0 / 5Fair
"Hotel needs cleaning and maintenance."
Reasonable prices, but hotel needs better cleaning and maintenance.
Genuine Hotels.com guest review
1 night trip Oct 25, 2013
A Traveler
US
2.0 / 5Fair
"cheap but old & dirty"
The counter person was very nice. The location was quiet. Everything except bathroom counter was old, yellow stained, dirty, crusty. I worried about the cleanliness of the bed, because sheets were old and had fabric pillys.
Genuine Hotels.com guest review
1 night business trip Oct 29, 2013
A Traveler
US
3.0 / 5Good
The staff was very friendly. The grounds were not well kept. Great price and convenient to get to
Genuine Expedia guest review
Other trip Oct 26, 2013
Jay
US
1.0 / 5Poor
"I'm Trying to Save you from Disappointment"
It was absolutely horrible. If it was not for the nice lady at the reception desk, I would have absolutely just fainted. There was a roach in my room, I got switched to several rooms, and one of the rooms on the lower level that I was in looked like "The First 48 Hours" crime scene. Never, ever again. I speak the truth and nothing but......
Genuine Hotels.com guest review
1 night trip Oct 19, 2013
Karen
US
1.0 / 5Poor
"disgusting"
Simply don't go!
Genuine Hotels.com guest review
3 night business trip Oct 16, 2013
upset
US
1.0 / 5Poor
"I will never book one of these hotels again."
Nasty hotel, smelt awful, drains in shower were clogged.
Genuine Expedia guest review
Other trip Oct 20, 2013
ericka.
US
3.0 / 5Good
"you get what you paid for"
I don't expect much when I pay less than $50.00 per room. But I did expect a bed that was made without someone else in it. The second room they gave us didn't have a top sheet and the air didn't work. The third room was ok.
Genuine Hotels.com guest review
1 night trip Oct 11, 2013
Starr
US
2.0 / 5Fair
"Our stop over"
Our stay was brief stop over before destination, location was close to the interstate and I could check in really late.
Genuine Hotels.com guest review
1 night trip Oct 11, 2013
A Traveler
US
1.0 / 5Poor
"Old & dirty."
Hotel was old and run down. Non-smoking room smelled like cigarette smoke. Took 5 minutes to get warm / hot water in shower. Morning deck person ignored me for several minutes while he continued to vacuum while I was trying to check out.
Genuine Expedia guest review
Other trip Oct 11, 2013
A Traveler
US
2.0 / 5Fair
"the staff was great but..."
After a 20 hour trip by train I was delighted at how courteous the staff was at travelodge. But when I got there, the pool and hot tub didn't work, my room smelled like a cat had been in there previously, and whatever laundry detergent they used caused me to break up in a rash. I didn't complain because I got my room for cheap. If the pool and hot tub had been in working order, I'd give a higher rating.
Genuine Hotels.com guest review
1 night business trip Oct 5, 2013
Alexandria
US
1.0 / 5Poor
"Light not working in bathroom first night there."
Light not working in bathroom first night there. No blankets on bed. Sheets had lumps in them. Beds not made the next day and room not cleaned Ran out of toilet paper.
Genuine Expedia guest review
Other trip Oct 6, 2013
Dow
US
1.0 / 5Poor
"Horrible experience"
Upon check in the staff seemed surly. The stairway up to the room smelled like a mix of dirty litter box and rotten garbage. The hallway our room was on smelled like rotten cabbage and vinegar. Our room had a funny smell that was a combination of old smoke, sprayed cover up and something else I couldn’t identify. At first glance the room looked run down and grimy. Upon closer inspection, the blanket was stained, some of the staines looked like blood. The floor was not clean and corners of the bathroom were dirty and almost moldy looking. There was a hole in the wall that looked as if someone had punched a hole in the sheetrock. There were also holes in the back of the bathroom door where the door jam had punched through. If it hadn’t been well after midnight we would have walked out. When we finally went to bed, the pillow stunk of smoke despite the fact it was a non smoking room and building. When we went to take a shower in the morning we discovered that even though we had put down that there would be two adults staying in the room there was only one towel. Walking out of the kitty litter smelling stairwell the next morning we saw a stain on the wall and a small puddle under it that looked like an animal had really used it at a litter box. I didn’t dare to get close enough to find out if it really was. When I told the front desk about the holes in the walls the next morning, they didn’t seem to care. I would definitely not recommend this hotel to anyone.
Genuine Expedia guest review
Other trip Sep 30, 2013
A Traveler
US
1.0 / 5Poor
"the worse hotel ever"
The room was not very clean. The bed had hair in it. I want the the front desk to ask for extra towels. I was told their are known. The bedding was worn out. I was so upset I drove back home to Toledo. So I didn't say the night.
Genuine Hotels.com guest review
1 night trip Sep 20, 2013
A Traveler
US
1.0 / 5Poor
The police were outside our room for 3hrs from mid-1 am when they left there was a party in parking lit loud noisy peopke toll 430am won't stay here again
Genuine Hotels.com guest review
1 night trip Sep 21, 2013
vicki
US
2.0 / 5Fair
"Expectations not met"
I was specifically told the pool was open but upon arrival found that it was closed for the season. An indoor pool.
Genuine Expedia guest review
Other trip Sep 23, 2013
A Traveler
US
2.0 / 5Fair
"Mold Smell"
This Hotel just need to change the carpets and improve the internet service, that is paid, to be a nice and reasonable option near O'Hare. The rest is fine.
Genuine Hotels.com guest review
1 night business trip Sep 14, 2013
Marco
US
3.0 / 5Good
"Pluses and minuses"
A mixed review. No maid service 2 of the 4 nights. Some carpet stains. However, an overall good value for the money. Kari at the front desk was wonderful! I thought that I had left my laptop in my room when I checked out and so I called her on my trip home. She immediately checked on it for me. It turns out that I had packed it in the wrong bag. Great neighborhood and the general building facilities were very good.
Genuine Hotels.com guest review
3 night trip Aug 19, 2013
Stan
US
1.0 / 5Poor
"Dont even think about it."
This is the worst ever hotel i have ever been to. Smelly rooms even though they call it non smoking, terrible stinky bathroom and the bed was squeaky, the bed sheets smelly, the carpet was worn out. I would suggest don't event think about this place.
Genuine Expedia guest review
Other trip Sep 4, 2013
A Traveler
US
3.0 / 5Good
We stayed in two rooms. One for Onward journey and one for return journey. First room had smelling carpets and curtains. Second room was okay but no hot water. Breakfast should have been little better. Consider this hotel only if you are just looking for overnight stay before destination. Price is low. Overall, okay.
Genuine Hotels.com guest review
1 night trip Aug 31, 2013
Pavan
US
3.0 / 5Good
The pool was great for our small children. The hotel was located around muliple restaurants and shopping areas, another plus. The hotel itself, was okay- a little outdated and the continental breakfast was only available until 9am on a Sunday! That was surprising.
Genuine Hotels.com guest review
1 night trip Aug 31, 2013
S.H.
US
1.0 / 5Poor
Room was nasty blood stains on comforter towels yellowish tubs so stained under mat....but staff very nice
Genuine Hotels.com guest review
3 night trip Aug 26, 2013
A Traveler
US
1.0 / 5Poor
"This place needs burned to the ground."
Where do I start. When we got there the room was not exactly spotless. It went down hill from there. We stayed for two nights and the room was never cleaned or restocked. Of course we didn't get back to the room until midnight the second night so it's not like someone would clean it then. I chose this place due to the rate and proximity but I will never take what I think is a bargin again if this is what I can look foreword too. Due yourself a favor and go somewhere else.
Genuine Expedia guest review
Other trip Sep 2, 2013
A Traveler
US
4.0 / 5Excellent
"ok for the low price"
I enjoyed my stay ..only issue was the carpet in room 156 was very damp and caused a very unpleasant odor ..
Genuine Hotels.com guest review
1 night trip with friends Aug 30, 2013
Dinah
US
4.0 / 5Excellent
"close to where I was working"
Good. I will be using you again.
Genuine Hotels.com guest review
2 night trip Aug 23, 2013
A Traveler
US
2.0 / 5Fair
"HOTEL NEEDS UPGRADE AND MANGEMENT CHANGE"
THE AMOUNT OF PROBLEMS IS TOO LONG TO WASTE TIME LISTING HERE ARE SOME 1 TOWEL FOR 2 PEOPLE ROOM. WAIT TI,E FOR HOT WATER 3-4 MINUTES BREAKFAST TO HAVE DOGNUTS BUT ON 2 DAYS THEY REQUIRED REQUESTING AND WERE STALE RUGS WERE FILTHY
Genuine Hotels.com guest review
4 night trip Aug 22, 2013
JEFF
US
1.0 / 5Poor
"good location right off the highway"
dirty hotel, poor lighting, overall unsatisfactory
Genuine Expedia guest review
Other trip Aug 24, 2013
kent
US
1.0 / 5Poor
"Gross"
Extended stay drug addicts walking around like zombies is not my idea of a relaxing vacation. The police were there several times in the week we stayed. the rooms are run down and the whole place smells like cigarette smoke.
Genuine Expedia guest review
Other trip Aug 21, 2013
A Traveler
US
1.0 / 5Poor
The room we stayed in was very unsanitary. There was urine on the toilet seat and used q tips in the chair. The price we paid was low enough but considering the condition we found the room in I feel I paid too much
Genuine Hotels.com guest review
2 night trip Aug 16, 2013
A Traveler
US
3.0 / 5Good
"You get what you pay for"
At the price, I wasn't expecting the Taj Mahal....you get what you pay for.
Genuine Hotels.com guest review
1 night trip Aug 14, 2013
A Traveler
US
2.0 / 5Fair
"Overnite for a game"
This was for a quick overnight stay. hotel is in need of a major update and the carpet was questionable. Bathroom was clean but the AC unit worked in fits and starts. breakfast is not worth rating, donuts and coffee are not what was expected. Neighborhood was questionable but for a place to sleep and shower it was adequate
Genuine Hotels.com guest review
1 night trip Aug 10, 2013
A Traveler
US
3.0 / 5Good
It was a non-smoking room but still smelled like someone had been smoking in it.
Genuine Hotels.com guest review
1 night trip Aug 11, 2013
A Traveler
US
1.0 / 5Poor
"poor"
Old musty smelling rooms. Dirty bed spreads. Wouldn't give towels. Paid for cot 10$. Attitude was terrible when wanted orange juice at 9:00.am Coffee was terrrrible. J
Genuine Hotels.com guest review
1 night business trip Aug 7, 2013
jan
US
4.0 / 5Excellent
"Easy to find"
I am verry plast.
Genuine Hotels.com guest review
2 night trip Aug 5, 2013
A Traveler
US
2.0 / 5Fair
"Someone smoked in a Non-Smoking Room."
We checked in at 9 at night to a pre-paid NON-Smoking room. Upon opening the door, the room smelled of cigarette smoke. When the front desk employe was asked-we were assured it was a non-smoking room. Even with the smell. They said the hotel was booked and there was nothing they could do to move us. Since it was prepaid, we also could not forfeit without loss financially. It was a very unfortunate way to spend two nights of our trip. For non-smokers to walk out of a hotel with their clean clothes smelling of smoke from their room is completely unacceptable.
Genuine Expedia guest review
Other trip Aug 8, 2013
A Traveler
US
3.0 / 5Good
"It is easy to access highway."
It is ok for just sleep considering the price is reasonable.
Genuine Expedia guest review
Other trip Aug 5, 2013
tigerr
US
3.0 / 5Good
the stay was good it was nice to see an indoor pool the only thing was there was no refridge it was a good location for why we were there. thank you
Genuine Hotels.com guest review
2 night family trip Jul 26, 2013
A Traveler
US
1.0 / 5Poor
"Our Five Stay at Travelodge, Cleveland/Willoughby,"
First day, check in, Front Desk Person very rude. Asked to be put in a bottom room, her response, No you did not ask for a bottom floor room. Second day, not enough towels, tub water not draining, the room, hallway smells like the whole place got wet and has not dried. Every day we have to keep asking for towels. Kitchen - toaster is broken, have to keep asking for coffee, milk, sign on Orange Juice (Broken or out of Juice. We were able to move to a bottom floor #127, no hot water, called front desk, lady said we can move back to the other room. This lady is rude, did not ask to see what she could do. You have 20 to 30 rooms and you have only one dryer and one washer. The atmosphere of the Hotel, does not look nice, it looks run down. Bed mattress needs to be replaced in Rm 127. It smells musty. You need newer TVs, the TVs are old.
Genuine Expedia guest review
Other trip Aug 1, 2013
A Traveler
US
2.0 / 5Fair
"Travelodge"
Air conditioning was broke the entire stay, the fridge and microwave couldn't run at the same time! Me and My Wife did Make the Most Of it even still!
Genuine Hotels.com guest review
7 night trip Jul 17, 2013
A Traveler
US
1.0 / 5Poor
Our room was horrible. Cob webs on ceiling, dirty pillow cases. Dust behind dressers. Bug jucie smashed on wall. It was the worst hotel I've ever stayed at
Genuine Hotels.com guest review
3 night business trip Jul 16, 2013
thesillysally
US
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