Days Inn Hurstbourne - Louisville

Place was great cant belive the price for such a nice place to stay. Vicky, at the front desk, was amazing she definitely made the stay even better cant wait to come back again

Genuine Hotels.com guest review

The air conditioning didn't work and the shower was warm water, then cold, no hot. The woman at the desk however, was very charming.

Genuine Hotels.com guest review

We booked this for it's location during a business trip. Location was the only good thing about this hotel. When you walked in the lobby it smelled like stale cigarettes. Our room was a handicap smoking room with the wall paper falling off exposing mold on the inner wall. There were cigarette burns on the beds, the bathroom was not clean to hotel standards, […] and our window had no screen in it when you opened it. The room had an all around awful smell. We complained and did get a slightly cleaner room for the night, but that room smelled like urine. We swiftly checked out in the morning and rebooked the rest of our trip elsewhere. The manager was courteous and seemed to want to help, but the hotel was awful, so there really wasn't anything he could do. I feel sorry for anyone who quickly books this without reading all of the reviews as we did. Read more

Genuine Hotels.com guest review

The room was mostly clean. It did have a "hospital-like" scent to it. However, our "non-smoking" room had cigarette burn holes in the sheets and the blanket. Plus the carpet was dirty enough that it left the bottom of my white socks a dark brown. During the day between our first and second nights the hotel staff checked someone else into our room. Fortunately, […] nothing came up missing. The exterior of the hotel and the lobby was not very attractive at all and actually gave me cause for concern as to the actual cleanliness of the room. Read more

Genuine Hotels.com guest review

the stay itself wasn't bad. check in was horrible!! manager on duty was rude and unhelpful.

Genuine Hotels.com guest review

Friendly staff, and I arrived VERY late -1:30am. Breakfast offered wasn't much-cereal, toast,waffles(i think) juice, coffee. and donuts. Clean room and bed, hot shower. Quiet. I didn't sleep well due to heater drying my sinuses.

Genuine Hotels.com guest review

This hotel is extremely outdated in all aspects. Mold around the tub, general cleanliness poor. Hotel staff is among the most unprofessional staff I have ever come across. Front desk staff seemed inattentive, sitting and watching TV. There was no phone in the room to call for anything. The hotel only supplied one body towel for two guests. Amenities […] were lack luster. Internet was too slow to even use it. Not satisfied with: the value, sanitation, professionalism/friendliness of staff. I have never stayed at a Days Inn before this and certainly will not stay with the brand in the future! Read more

Genuine Hotels.com guest review

First room.#315 no lights or heat . Second room #109 hole in wall in shower no trash cans. Next day moved to room #222 nicer room but not days inn quality. Will NOT stay here again EVER!!!!

Genuine Hotels.com guest review

we will never go back to that hotel ever again. we go to louisville every year at the same time for the mid american truck show and this was the worst hotel we ever stayed at. the room was very dirty and the beds where so hard.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel appeared run down on exterior. Like third world housing. Parking lot falling apart, mattresses leaning against building. Room was clean however, tv dated and cable glinched full time. + side, quiet, no trouble and people were friendly. Adjacent hotels much nicer in appearance.But what due you expect at $60.00?

Genuine Hotels.com guest review

the ratings were low-the price good-and the friendly employees the BEST

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

i would never book this hotel again. got there to find out the whirlpool was shut down by the health departmant. the elevator was messed up. it was jerky going up and down it stopped between the second and third floor and the door slammed so hard you could here it from the other end of the hotel. the wallpaper was peeling in the halls. the drain was […] busted in the tub . i had to fix the toilet so it would quit running. and there was a hole rotted in the wall between the tub and door. i would never stay here again. Read more

Genuine Hotels.com guest review

Clean room... plenty of pillows and good service.. great location for food

Genuine Hotels.com guest review

The rooms were really outdated. Beds really uncomfortable. Carpet seems to have never been replaced since hotel has been built. There was a hole in the wall next to the bathtub. Hallways have a terrible smell. I will never stay here again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

checked into the hotel, was given key cards for a room on the first floor. Got to the exterior hotel door and noticed that the lock had been removed from this door. Went to the hotel room, only to find that this door also had the door handling and locking mechanism removed, there was just a rectangular hole in the door where it should have been. We […] looked inside the unlocked hotel room before returning our keys, and discovered that there was no mattress on the box springs and the "non-smoking" room smelled like someone had been chain smoking in there for a week. I was given keys to another room 2 different times, which did not open the door to the second room. At this point in time, we decided to go stay at the hotel next door and no longer bother with this particular hotel! Awful! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Rooms need to be updated a little, but overall very satisfied. The price was reasonable.

Genuine Hotels.com guest review

This hotel was conveniently located, close to lots of great restaraunts. The rooms were comfortable, but the carpet needs to be cleaned. The desk clerk told me that the hotel was non smoking and threatended a cleaning fee if I smoked, but as soon as I opened the door, it reaked of smoke.

Genuine Hotels.com guest review

It was in need of repair. the pool was warm but the pool area needed heat

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room door was broke and couldn't leave the room

Genuine Hotels.com guest review

Not bad but probably never stay there again

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

People knocking on doors all night loud till 5am runnin g up and down halls

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Staff very friendly and very helpful.

Genuine Hotels.com guest review

The jets in the hot tub didn't work, but it was hot. The pool was nice and warm. There was a huge, dried booger on the bathroom wall. The pillows were really hard. The facet in the bathtub was really hard to turn on. This place needs a major update and overhaul. Will not go there again.

Genuine Hotels.com guest review

we had no hot water our entire stay and the management didn't seem to care.

Genuine Hotels.com guest review

Didnt arrive till late otherwise I would have found somewhere else. My heat didnt work, wallpaper was peeling off the walls, holes in the walls and a rather funky odor. They switched my room, where... my key didnt work, the lovely decor was as nice as the first room.

Genuine Hotels.com guest review

The hotel is a bit rundown. There are no signs from the main street and it is back a round a bout sort of thing. The hot tub was broken and I was told not that it was broken but that it was in the heat of the water. Oh boy! I always stay at Days Inns, Quality Inns, or Comfort Inns. I have never been disappointed before. The long search for the hotel, […] having to request the pool be opened half an hour or more later than it was to be opened, the lack of the jets in the whirlpool. The breakfast was less that we have experienced in other Days Inns. I will not stay there again although I will be returning to the area monthly. Read more

Genuine Hotels.com guest review

The staff was friendly. Service was prompt. Condition of hotel was disappointing ... carpets needed cleaned or replaced, bath tub drained slow, wallpaper was peeling, hot tub was luke warm & water jets didnt work. I guess next time I'll dig deeper in the pocket & upgrade my hotel choice.

Genuine Hotels.com guest review

Upon entering the room the bathroom was dirty (toilet) appeared to have been used maybe after it had been cleaned. The coffepot was dirty with dried coffee in the bottom of pot. Caroets throughout building were stained and really worn. Positives was easy of accessing free wifi. The rooms had microwaves and refrigerators, and the price was really […] reasonable. Read more

Genuine Expedia guest review

We were just staying over night after our trip too the Louisville Zoo, we picked this hotel because the indoor HEATED pool and hot tub. We checked in went to our room and got ready and headed to the pool, to find it was ICE cold didn't feel heated at all, when the woman at the front desk (VICKY) came to trun the lights on in the pool room, I asked if […] the pool was heated, and got the repliy the it was heated to regulation by health dept. I then informed her that it was very cold and she said replied "maybe you just need move around more" she was very rude! so we had to try to enjoy the hot tub (which was small) then a group of 7 kids and 2 women came in and was rowdy and they were not even guest at the hotel. Needless to we ended up go to the room! will not stay here again! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Staff was very helpful and kind, rooms were clean, every necessary amenity available. Very good food delivery options readily available upon registering. No complaints and I have a rather particular personality.

Genuine Hotels.com guest review

The price was right,the room was OK., the breakfast wasn't much the motel does need to be remodeled.it has places to eat near by. For the price it was great.

Genuine Hotels.com guest review

I really enjoyed my stay. I had no complaints. It was quiet and peaceful. The indoor pool was nice, because even though it rained outside, by daughters and I was able to enjoy the pool and hot tub anyway.

Genuine Hotels.com guest review

Contrary to other reviewers, we found this hotel to be fine for an overnight stay. The room was clean, the staff very friendly, breakfast was adequate. Our only suggestion would be updating the rooms. They looked "tired". It was priced right for the amenities offered.

Genuine Hotels.com guest review

Beds could be replaced.

Genuine Hotels.com guest review

The Hotel was a pleasing hotel to stay,but the outside doors that was suppose to be card entry only was literally broken. The bathroom sick drain must have be clogged it took minutes before it would drain out,but for a couple of days stay it was ok.

Genuine Expedia guest review

While I was disappointed that I couldn't get the requested first-floor room with easy access to my vehicle, the hotel upgraded my room and gave me a room conveniently close to the elevator on the 2nd floor. The room was clean and well-appointed and had everything I needed (except for the promised iron, which I probably could have gotten had I asked). […] Staff was friendly yet professional and made me feel very welcome. I look forward to staying here on my monthly trips to Louisville and know that I will be well taken care of while I'm staying here. I've already been assured that I will get the first floor room I need so that I can more easily organize my car each night for the next day's work. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

the employes are a bit rude, and that let some guys sit outside there rooms and drink beers, there was a really bad odor in the lobby, but overall the room I was in was ok

Genuine Hotels.com guest review

Our smokefree room smelled like a moldy ashtray. The shower curtain was dirty and there was mold around the tub. when we turned the air on to cool off and air out the room, it only intensified the smoke smell. You had to plug out the tv to make coffee.And the continental breakfast, HAA! I watched the employee open a vending machine 5 pack of mini doughnuts […] and stick them on a tray. I also watched a stack of lids fall to the ground and instead of throwing them out, they took them in the back... probably to be put back out again. I'm glad we only stayed as a layover for the night because I couldnt imagine spending another night there. Read more

Genuine Expedia guest review