It was extremely pleasant and comfortable. Reception staff were great and offered wonderful directions!Genuine Hotels.com guest review
"Home away from Home"
The staff at the Best Western Naperville were superb. The hotel became our home away from home and a place where my children could come and visit and just hangout.Genuine Hotels.com guest review
"Nice but dated"
Definitely older hotel. Needs more outlets or accessibility to outlets. We travel with phones, iPads, E-readers and other devices that need charging. Many older hotels have started to re-wire rooms to be less power-challenging for the guest. Otherwise a nice place for the money. Very clean.Genuine Hotels.com guest review
I have stayed at this hotel a number of time on my way to early morning flights out of Midway. It is very convenient and an exceptional valueGenuine Hotels.com guest review
The rooms are recently updated. New TV, bedding and heaters. But not all rooms so be sure to ask. We stayed 2 nights and were comfortable enough to come back later in the week and stay 2 more. On our first stay the room was fully updated and very comfortable. On our second stay the room was "mostly" updated. the heater was the only part that was old. […] It worked very well, especially considering it was well below 0 outside. But it never turned off on its own. had to get up during the night to turn it off cause it was too hot then on again in the morning cause too cold. The first room the heater was new and had digital control. I will stay here again but I will ask for a fully updated room. Everything else was great from the breakfast to the staff. Read moreGenuine Hotels.com guest review
"Good deal for the money"
One of the better free breakfasts we've had. Mario at the front desk is a credit to his profession!Genuine Hotels.com guest review
"Great find for the price"
We stayed here one night for a business/pleasure trip. The staff was very friendly and the room was plain but large and clean. We had no problems with noise.Naperville is a cute town and saving money on the room allowed us to indulge ourselves elsewhere.Genuine Hotels.com guest review
"Ok for very short stay only"
Extremely poor continental breakfast; it's just stale dohnuts and coffee. Internet didn't work at all.Genuine Expedia guest review
we had no trouble checking in with a 50 lb dog. was quiet, but the bed was very soft (too soft). what ever food was in the fridge was frozen to ice. if you are looking for a place to keep your stuff and sleep in then you get what u pay forGenuine Expedia guest review
Good experience. Friendly staff. Delicious breakfast.Genuine Hotels.com guest review
"Quiet and comfortable"
Sm fitness area, but was staying for medical appt so just rightGenuine Expedia guest review
"Great hotel for a family."
Met our requirements, clean, free online, simple but good breakfast, fitness, convenient location, escpecially there are 2 very popular and authatic Chinese restaurants very nearby.Genuine Expedia guest review
"Great hotel for travelers and families"
Great hotel in good area lots if places to eat the room was nice and clean, comfortable bedGenuine Expedia guest review
Hotel was clean and staff helpful for meals and directions. Continental breakfast nothing to write about, but I got what I expected for a 2-3 star hotel. Nothing to complain about what I didn't expect and would stay again.Genuine Hotels.com guest review
It is a nice hotel at a reasonable price. Nice people too.Genuine Hotels.com guest review
The staff went overboard to make our stay an outstanding experience. Mario at the front desk is a great diplomat. The rest of the staff, all of them Mexican are great people, very caring and helpful to the guests. Ample parking space, easy accessGenuine Expedia guest review
"Nice hotel at a great price"
A lot of other reviews state that this place is older, perhaps a little run down, but clean. I found the place to be in excellent condition. It's not a five star hotel, but they don't lead you to believe that either. Very clean, very comfortable, very quiet, VERY AFFORDABLE! The staff is very kind and helpful. Hotel is conveniently located near good […] restaurants and shopping. Breakfast is great. I thought the coffee was excellent! I have nothing bad to say about our stay there. I will definitely book there again!! Read moreGenuine Hotels.com guest review
"Not what I expected."
The hotel is not what I expected. it was clean and the staff were very polite. However the atmosphere was a bit shady. Not a place I would want to walk around at night by myself. The continental breakfast was very disappointing. I did not have breakfast there once. Why offer cereal but not milk? It didn't make sense.Genuine Expedia guest review
the rooms were very clean, bed was extremely comfortable, shower water was nice and hot and the people working the front desk were extremely pleasant and helpful. i would refer this hotel to anybody. Thank you so much.Genuine Hotels.com guest review
This hotel was very well kept, and the staff was very friendly. I arrived pretty late to check in but they still had my room. There was no problem with the reservations that I had placed online. In the lobby they had a computer that you could use to access the internet and they even had a printer so you could print out anything you need free of charge […] while on your trip. The breakfast in the morning had a plethora of choices and was free of charge as well. I would definitely recommend staying here and would stay here again if I was ever in the chicagoland area again. It was an overall wonderful experience and refreshing to go to a hotel where I didn't have any problems whatsoever. Read moreGenuine Hotels.com guest review
We enjoyed our stay and the staff was so helpful!!Genuine Hotels.com guest review
"Great beds and location!"
The beds were firm and very comfortable, not fluffy mattress top, my sister and i got a very good night sleep. The a/c unit had a low fan setting so it wasn't very noisey at night (other hotels had super loud fans!). The location was great, being just outside of chicago.Genuine Expedia guest review
It was a fantastic stay at Best Western - Naperville. We were satisfied of the services and location - hotel. I wish there have a swimming pool so I love staying in water for 10 minutes. Overall - satisifaction!Genuine Hotels.com guest review
"Not bad place"
Not a bad hotel for the price. The hotel is an average american motel. Not a bad location, but good value overall.Genuine Expedia guest review
"Convenient for our business needs"
The Ginger & Garlic is a great chinese quisine restaurant next door. Good continental breakfast at the hotel, which made a good price even better. Unfortunately, there were no newspapers available for free or to buy, which I look forward to with morning coffee. A TV guide would also have been nice. The rooms were large, the beds fairly comfortable. […] In room coffee, refrigerator and microwave were handy. Read moreGenuine Hotels.com guest review
"Decent price for the area but old and run down"
Hotels in the area are fairly expensive I chose this hotel because of the price and it had fairly decent reviews. Overall it was ok for one night stay but hotel itself is old and run down. Breakfast wasnt good at all. Not terrible but if you are looking for a fancy place this is far from it.Genuine Hotels.com guest review
"Very Nice - Clean, Comfortable and Inexpensive"
If you are looking for a clean, comfortable and inexpensive stay in a nice location, this would be a wonderful choice. Naperville is a nice town, lots to choose from as far as shopping and dining. This Best Western is a very economical choice but don't confuse "economical" with sacrificing cleanliness and comfort. You get both along with an inexpensive […] stay at the BW. I would definitely stay here again. Staff very friendly, too. Read moreGenuine Hotels.com guest review
Very nice and did the trick. No surprises. What I expected when i booked.Genuine Hotels.com guest review
"Close to downtown Naperville &commuter train"
Very fine. The hostess of the breakfast room was working very hard and as fast as she could. The breakfast room seemed too small for the number of people in the motel and was jammed. Not such a big deal, but unusual. Expanding the food service counter and encouraging people to go in the lobby to eat as well would solve the problem.Genuine Hotels.com guest review
"Nice for a quick lay over"
Our experience in general was very nice. However, we were told that there was a pool when there was not one, and that there was hot breakfasts and they only had continental breakfasts available. The directions provided by the front desk staff to us via telephone was incorrect, and so it took us longer to find the hotel. The rooms were nice and clean, […] and the hotel cleaning staff very accomodating. Read moreGenuine Expedia guest review
"Good - For the price"
I think it's a good place to stay if you are looking for a cheap place without all the frills. We were in town visiting relatives in Bolingbrook, we really were just there to sleep and shower. The room was fairly clean (the bathroom floor could have been scrubbed better, kind of sticky) but everything else was clean. Hotel staff was friendly. The only […] real negative was the shower, it did not have a lot of water pressure and the "head" was so far away from you that it made for a LONG shower in order to get shampoo out of your hair etc. Read moreGenuine Hotels.com guest review
Very old. Sheets nubby. AC would not stay on or get cold enough. Elevator was broken. A few years ago I stayed at a nice Best Western near Milwaukee airport, so when I saw a Best Western in proximity to where I had a meeting planned, that favorable impression influenced my choice. It will be a long time before I choose Best Western again.Genuine Expedia guest review
Room was clean and nice, but A/C didn't work as expected. Got a little warm in the evening.Genuine Hotels.com guest review
"Not a bad hotel, but location is terrible!"
The reason to not recommend the hotel is it's location. It's right on a Y-split of a very busy road. Exiting the property required being able to only make a right turn then finding somewhere to make a U-turn in order to get out and go anywhere. It was very frustrating and inconvenient. Similarly priced hotels are located in the same area and have much […] easier access. I will choose one of those next time. Read moreGenuine Expedia guest review
Quick and easy Check in, the room was perfect! Clean, quite and comfortable. Next to several restaurants with more delivery menus. The employees are very friendly and helpful. They even leave you extra coffee!Genuine Hotels.com guest review
"Our stay at Best Western in Naperville, Illinois"
We had to be in Naperville to catch the Amtrack and had a very good experience at the Best Western in Naperville. The best was comfortable, the provided breakfast was good with quite a bit of variety, and the location was good. The previous night we were in Chicago at the Chicago Hilton and were frankly very disappointed. The service was lousy. Our […] overall experience was much better at the Naperville Best Western. Read moreGenuine Hotels.com guest review
"Not Worth It"
We moved into an empty, unfurnished house rather than stay another night there.Genuine Hotels.com guest review
"A good fit"
Only needed it for the night and it was in a good location and just right.Genuine Hotels.com guest review
Friendly Desk Clerk. No Kleenex in room. I had to go to a nearby Walgreen's to buy some. Little pillows; glad I brought some from home. Overall experience was good.Genuine Hotels.com guest review
overall stay was great. The only thing I would have liked was to have just a fan setting on the AC/heater unit. It was an either/or setting and the AC was extremely loud everytime it turned on/off and we had to shut it off at night just to get some sleep, but then the room got really stuffy as it was hot in Chicago that weekend.Genuine Hotels.com guest review
Friendly staff, clean, well appointed rooms - there was even a fridge and microwave! Will stay again when in NapervilleGenuine Hotels.com guest review
"close to my nephew"
It was great. The staff was very helpful.Genuine Hotels.com guest review
Air Conditioning was practically non-existent. Had air set on high and temperature from the AC unit was barely cool. Room was hot. Hot breakfast was in a room so small and with such inadequate seating that you could not get into the crowded room, let alone get food or sit down. On two of the three mornings we were there, we went out and paid for breakfast […] elsewhere rather than try to get anything at the hotel. Read moreGenuine Expedia guest review
"Great Location, convieniant travel to Chicago"
Nice rooms, awesome fitness center, decent free breakfast, friendly staff and great rates and location! Very close to a lot of restaurants and shopping. Also very close to the train station if you're traveling into Chicago!Genuine Expedia guest review
The overall stay was very pleasant, first day the check in was a bit stressful.. the manager was training a new guy non english speaking. Both were giving me information that was wrong. Frustrating as the manager was unprofessional.Genuine Hotels.com guest review
THIS HOTEL WAS OK, BUT NOT WORTH THE MONEY. THE HOTEL WAS NOT TERRABILE BUT NOTHING TO BRAG ABOUT. I SHOULD HAVE SAVED TWENTY DOLLARS AND STAYED NEXT DOOR.Genuine Hotels.com guest review
Met expectations of a comfortable stay.Genuine Hotels.com guest review
Hotel was updated as described. Only stayed one night. Only downfall was the continential breakfast area. For as large as the hotel is, there should be a larger eat in area. Other than that, pleasantly suprised as to the cleanliness and easy checkin/checkout. I would stay again.Genuine Expedia guest review
Housekeeping didn't clean our room. The place was dingy, noisy, and smoky from all the smoking rooms.Genuine Expedia guest review
"A little out of the way, but worth it!"
I booked this hotel for one night, mostly for the price. The location was alright, a little farther off the highway than I thought, but not hard to find. Neighborhood was fine, staff was very welcoming, and the room was clean and quiet. The hotel looks a little dated from the outside, but the room, breakfast, and inside were all great. Would definitely […] recommend, totally worth the price! Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )