Price and quality matchGenuine Hotels.com guest review
"Close to expressway"
Very old hotel, did not consider my request in resevation. Back door did not lock not maiking me very secure. Breakfast was just so so. Staff was very friendly and tried to help me.Genuine Hotels.com guest review
Overall it was good. Only thing I was little disappointed is for the breakfast provided. Not many items.Genuine Expedia guest review
Response by Best Western Naperville Inn Thank -You for the four star rating. We appreciate your comments on our breakfast. We are always looking to improve from guests suggestions!Hope to see you again soon!
The hotel was OK, staff very pleasant. Complimentary bkfst was decent, but room was very crowded, especially on the weekend. Need a car/cab to get train to Chicago (around an hr. unless you get the express) or lovely downtown Naperville. Our 2 double-bed room seemed a bit cramped, but OK for the price. Would love to return to Naperville; would stay […] in hotel again to save money for other things! Read moreGenuine Hotels.com guest review
Response by Best Western Naperville Inn Thank You for staying with us. I agree that we are located in a very beautiful area with lots of places to visit. I am happy youare planning to return to our property!
Quiet, priced well, good location, friendly staff and clean room.Genuine Hotels.com guest review
Response by Best Western Naperville Inn Thank you for your taking the time to write your review. We are gald that you enjoyed your stay, and hope to see again soon.
"Conveniently located ."
The bus stops right in front of the hotel for an easy ride to the Naperville Metra train station where you can catch a train to Chicago. The hotel staff was very helpful with providing schedules for this. The continental breakfast was disappointing. However, the hotel was clean and beds were comfortable.Genuine Expedia guest review
Response by Best Western Naperville Inn Thank you for your review regarding your experience at Best Western Naperville Inn. We greatly appreciate you taking the time to bring this matter to our attention and we apologize for any inconvenience your experience may have caused you. We strive to exceed our expectations and create memorable experiences. We are glad that our staff was very informative and that our hotel was an ideal location throught your stay.
"Excellent value for money"
Good rooms with ample space, clean and comfortable.Genuine Expedia guest review
Response by Best Western Naperville Inn Thank you for submitting your review regarding your stay. We take pride in our clean, comfortable, and spacious rooms available to our guests. We look forward to your next stay!
Pleasantly surprised! Great price. Very clean and tasteful decor. Easy to find.Genuine Hotels.com guest review
Response by Best Western Naperville Inn Thank You for your kind words about our property. We are glad you enjoyed your stay and hope that you will be back soon.
"Ideal location for visiting our family"
We enjoyed our stay very much. The staff was very pleasant.Genuine Hotels.com guest review
Response by Best Western Naperville Inn Thank You for leaving a review. We work veryhard to train our staff in GREAT customer service. I am glad that you experinced it while you were here!
"Small but clean"
I was nervous for the price that we paid it would be a horrible place. On the contrary it was very clean and the beds were comfortable. Breafast area was tiny but duable.Genuine Expedia guest review
Response by Best Western Naperville Inn Thank You for the nice compliments. We have new Serta Mattresses and I am glad that you enjoyed them while you were here!
I have been staying at this hotel on an off for months. My favorite place to stay along I-88 Aurora-Naperville. Great price, clean rooms, nice little gym, and surrounded by great restaurants, etc. Super value. Will stay there again next timeGenuine Hotels.com guest review
Response by Best Western Naperville Inn We appreciate that you return to us each visit. You have a choice and you keep choosing us! THANK YOU!
"Nice hotel close to many sites"
Overall very nice. The pillows were awful, very small and not comfortable. The towels to dry off after your shower are like using sandpaper on your body. Clean quiet and nicely located.Genuine Hotels.com guest review
Response by Best Western Naperville Inn Thank You for taking the time to write a review. We are happy that you enjoyed the cleanliness of our hotel. We are known for keeping a very clean and tidy property. We hope you will be back soon!
"Hotel was closest to my daughter's apartment"
Overall the staff was very friendly and accommodating especially the two ladies at the front desk. They engaged guests when they entered and exited the lobby.Genuine Expedia guest review
Response by Best Western Naperville Inn Thank You for the nice remarks about Lin and Erin! They are great ladies that provide great customer service. We hope that youwill be back soon!
"Good location, a little old fashioned in decor..."
Arrived earlier than anticipated and the front desk was very accommodating they held our bags and got us into a room as quickly as possible. Their restaurant recommendations were good and they assisted with directions. The room was vwry clean and comfortable and had everything that you could want. It was also very quiet and i could control the temperature […] to my own needs. They could use a little update in color and design but its a good property. Read moreGenuine Expedia guest review
Response by Best Western Naperville Inn I am glad that youexperinced the GREAT CUSTOMER SERVICE that we are known for! We hope you will be back soon!
What a great hotel! The staff was so friendly and helpful. We would definitely stay there again.Genuine Hotels.com guest review
"Worth the cost per night"
The comfort level was great. The staff was warm and friendly. They supplied all that they advertised and the continental breakfast was what you'd call a deluxe one with make it yourself waffles, juices, hot chocolate, hot and cold cereals, bagels, donuts, danishes, fruit, coffee, and yogurt. Generally, all I'd get when that's posted is coffee and a […] donut so this was a pleasant surprise. The towels were white and fresh smelling, and the bathroom was spacious and bright. I really appreciated the easy clean television remote and the fact that the television was HDTV and offered a large selection of cable stations. I will stay the again and recommend it to others. Read moreGenuine Hotels.com guest review
"Average hotel for the area"
Hotel was just average, nothing special. Ok for the price.Genuine Hotels.com guest review
Good for the money and best location. Not enough electrical outlets; had to take out plug for lamp to recharge phone.Genuine Hotels.com guest review
I have reviewed this hotel a number of times. Great as always! Though they could stand a little more fruit at breakfastGenuine Hotels.com guest review
"A good experience"
The hotel is very confortable and its locate is greate, the personal was veri pleasant and kind all the time. The hotel hotel is clean, rooms are very confortables and its conditions are good.Genuine Expedia guest review
Response by Best Western Naperville Inn Thank you kindly for the positive review you have given our hotel. We are pleased to know that you find our location convenient and also find our hotel comfortable and clean. Thank you as well for acknowledging the efforts of our staff. We assure you that we will do our best to maintain our facilities and services. We hope to serve you again on your next visit.
I would have rated this location higher if it had wifi. There was only a Ethernet cable available for Internet. Unfortunately none of my devices had an Ethernet connection.Genuine Hotels.com guest review
Place was just fine, easy access to highway and close to downtown Naperville. I'd stay there again. Half the cost of high end hotels.Genuine Hotels.com guest review
Stayed here for 3 nights. The hotel was very clean, well appointed in the rooms with a dorm size refrigerator and a small microwave and a coffee maker. All in good shape and working. The staff was very friendly and helpful with directions and information!! Arranged a taxi to the airport for me with a coupon. Breakfast was your typical complementary […] with a waffle maker, good variety and well stocked. Will stay here again!! Read moreGenuine Hotels.com guest review
"easy to find"
thin walls - noisy neighborsGenuine Hotels.com guest review
Breakfast leaves a little to be desired, but everything else was good for the cost.Genuine Hotels.com guest review
Although the room was nice and a convenient location, breakfast was a downer.Genuine Hotels.com guest review
"Great price, Quiet area, Bee-line into the City"
Very convenient and cheap. Room was so quiet at night I couldn't believe I was near Chicago. surrounded by commerce: restaurants, drug stores, etc...You can get on Ogden road and drive right into the city--if you like driving as much as I do. (That road takes you through every type of neighborhood, BTW) You can also get on the interstate and get downtown […] within half the time if traffic isnt bad. My double room was spacious and cozy. I had a few minor problems. Wireless Internet was spotty (3rd floor room). Sometimes it was at 1.0 MBPS and sometimes it was at 48. And sometimes it was at 0. There was a cable for a wired connection, but mine did not work. When I called the desk to tell them about it, the maintenance guy was knocking on my door before I hung up. Still couldn't get it working, but the wireless started working again, so I was good. Also had a slow flushing toilet. But apparently none of this really bothered me, because I stayed an extra night. I prefer to stay in the heart of the city if the price is right, but if I can't do that I'll definitely stay here again. Read moreGenuine Hotels.com guest review
This is perhaps the third review I have given for the BW Naperville. It is one of my favorite spots in the area. Great location, nice rooms, reasonable price.Genuine Hotels.com guest review
we had a great time and will definitely go back again. The only thing I would like is an iphone docking station(so many hotels have them now, I expect to see them, they are a great plus and very convient). Also, the plug had been removed from the bath tub....not sure why.Genuine Hotels.com guest review
Great experience! Very cozy hotel for a great price! Very clean. Could soundproof the rooms a little more if you know what I mean but other than that great experience.Genuine Expedia guest review
Response by Best Western Naperville Inn Thank you for choosing to stay with us. We are happy to know that we were able to provide comfort and cleanliness during your stay at our hotel. We appreciate that you brought to our attention the noise from outside. We will do our best to address that concern to the best that we can. We look forward to serving you again.
"stayed one night"
Very nice, no problems. Good price for the service. Friendly staff, very accommodating.Genuine Hotels.com guest review
nice hotel, clean, will stay here again on business.Genuine Hotels.com guest review
"BW - Naperville"
I have been traveling back and forth from Midway Airport Chicago to Iowa and have stayed at this hotel many times on my way back. It is very clean, and a real price value. It is in a very convenient location, close to the interstate and with many, many restaurants and other activities in the area. I will be staying there again this weekGenuine Hotels.com guest review
"One night stay in March 2013"
This hotel is definitely well run---clean, good service, and everything one could want for an overnight stay at a reasonable rate. Quiet, great TV with lots of channels, comfortable bed. Definitely a great place to stay!Genuine Hotels.com guest review
"Friendly family place to stay"
The staff was all very friendly and helpful. There was almost nothing that wasn't nice about the room.Genuine Hotels.com guest review
"Exceptional value in great location"
Friendly, helpful reception; very clean; extremely limited breakfast but adequate for my needs (limited time, easily satisfied)Genuine Hotels.com guest review
I have stayed at this hotel a number of times on my way to take an early morning flight out of Midway. Very convenient and an excellent price. Try Mullens down the street for the great big band music and brews on Thursday nights.Genuine Hotels.com guest review
We appreciated the cleanliness of the room and the hotel in general. Everyone we dealt with was very friendly.Genuine Hotels.com guest review
"Closer to business location"
My stay is more comfortable.Genuine Hotels.com guest review
It was extremely pleasant and comfortable. Reception staff were great and offered wonderful directions!Genuine Hotels.com guest review
"Home away from Home"
The staff at the Best Western Naperville were superb. The hotel became our home away from home and a place where my children could come and visit and just hangout.Genuine Hotels.com guest review
"Nice but dated"
Definitely older hotel. Needs more outlets or accessibility to outlets. We travel with phones, iPads, E-readers and other devices that need charging. Many older hotels have started to re-wire rooms to be less power-challenging for the guest. Otherwise a nice place for the money. Very clean.Genuine Hotels.com guest review
I have stayed at this hotel a number of time on my way to early morning flights out of Midway. It is very convenient and an exceptional valueGenuine Hotels.com guest review
The rooms are recently updated. New TV, bedding and heaters. But not all rooms so be sure to ask. We stayed 2 nights and were comfortable enough to come back later in the week and stay 2 more. On our first stay the room was fully updated and very comfortable. On our second stay the room was "mostly" updated. the heater was the only part that was old. […] It worked very well, especially considering it was well below 0 outside. But it never turned off on its own. had to get up during the night to turn it off cause it was too hot then on again in the morning cause too cold. The first room the heater was new and had digital control. I will stay here again but I will ask for a fully updated room. Everything else was great from the breakfast to the staff. Read moreGenuine Hotels.com guest review
"Good deal for the money"
One of the better free breakfasts we've had. Mario at the front desk is a credit to his profession!Genuine Hotels.com guest review
"Great find for the price"
We stayed here one night for a business/pleasure trip. The staff was very friendly and the room was plain but large and clean. We had no problems with noise.Naperville is a cute town and saving money on the room allowed us to indulge ourselves elsewhere.Genuine Hotels.com guest review
"Ok for very short stay only"
Extremely poor continental breakfast; it's just stale dohnuts and coffee. Internet didn't work at all.Genuine Expedia guest review
we had no trouble checking in with a 50 lb dog. was quiet, but the bed was very soft (too soft). what ever food was in the fridge was frozen to ice. if you are looking for a place to keep your stuff and sleep in then you get what u pay forGenuine Expedia guest review
Good experience. Friendly staff. Delicious breakfast.Genuine Hotels.com guest review
"Quiet and comfortable"
Sm fitness area, but was staying for medical appt so just rightGenuine Expedia guest review
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