It was my 1 year anniversary and it was so romantic and perfectGenuine Hotels.com guest review
Response by Best Western Naperville Inn Thank you for sharing the details about your recent visit. We are glad to be part of your special day. We are very pleased to know that you were satisfied with the services provided during your anniversary at our Hotel. We value your opinion and business. We hope that you will be more delighted on your next stay should you decide to stay with us again in the future.
Have stayed at this hotel many times. Staff is friendly, hotel is clean. Bed was a little harder than what I normally get but room is overall very comfortable. Breakfast options aren't huge but it is adequate to get the day started. Hotel is close to driving distance to shopping and interstate access.Genuine Hotels.com guest review
Response by Best Western Naperville Inn We are very pleased to hear that you had a pleasant experience following your most recent visit with us. We also would like to thank you for your continued patronage. We are happy to know that once again we were able to meet your expectation. We will be addressing the softness of the beds and will look into our breakfast options and we will have it improved to the best that we can. Your comments will be shared with our staff, thank you,and we look forward to serving you again.
"Great staff/ good overall stay"
Great place to stay.Genuine Hotels.com guest review
Response by Best Western Naperville Inn Thank you for your positive review. We are so pleased to know that you enjoyed your recent stay in our hotel. We assure you that we will maintain the quality of our hotel’s cleanliness and services. We are looking forward to serve you on your next stay in our hotel.
"No shampoo provided - so terrible!"
Jumped into shower at 6am in the morning and found there was no shampoo or anything else provided. You need to call the front desk to request such items. Can you believe this? Do you expect someone who is totally wet in the shower to jump out naked to call or go down to the front desk to ask for shampoo? Ridiculous! Hotels in 3rd world countries would […] have shampoo in the shower. This hotel doesn't care about guest experience. Under the guise of environmental concerns, they've gone totally cheap. Why do you call yourself a hotel? Why don't you just call yourself a cave for primitive people to stay in. In stone age, there was no shampoo and it was very environmentally friendly. What a joke this Best Western hotel chain has become! Read moreGenuine Expedia guest review
Response by Best Western Naperville Inn My sincerest apologies for the inconvenience during your stay in our hotel. Your review is important to us as it helps us to identify problems and take corrective measures. Rest assured that we will be checking on the necessities like shampoo and the like of each room. We sincerely hope that we may be given a chance to change your perception of our hotel in the future.
For what we paid, I feel that I got a wonderful deal. Staff was very nice and helpful. Room was clean and the bed was comfortable. It snowed when we were there and they had adequate amounts of mats inside so the floor wasn't slippery and they were trying to keep up with the snow at the entry.Genuine Hotels.com guest review
Response by Best Western Naperville Inn We are very pleased to hear that you had a pleasant experience following your most recent visit with us. We are pleased to know that you find our hotel comfortable and clean. Thank you also for commending our staffs, your kind words will definitely inspire them to do their job even more. Your comments will be shared with our staff, It was a pleasure to serve you, we hope to see you soon!
"Good hotel for price"
I never have any problems with this hotel. Good for the price.Genuine Expedia guest review
Response by Best Western Naperville Inn Thank you for taking the time to write your review. Providing comfort at a very affordable price is our goal and we are pleased to know that we were able to meet that. Please do consider us again on your next trip.
"found 20.00 in the coffee maker:)"
So how clean was the room? I went to make coffee and there was a 20.00 in it. Yup where you put the water. Thanks, the breakfast bar was good, like the waffles. Room was o.k. but the door needs a better seal.Genuine Hotels.com guest review
Response by Best Western Naperville Inn We appreciate you giving your feedback about your experience. we are pleased to know that you liked our breakfast bar and its selection. We will be addressing the seal of the door knobs and we will do our best to have it fixed. We are looking forward to serve you again on your next visit.
it wasn't bad for the price but breakfast was not the best and not enough options around the hotel for dining.Genuine Hotels.com guest review
Response by Best Western Naperville Inn Your review is important to us as it helps us to identify problems and take corrective measures. We are happy to know that you find our prices reasonable. Rest assured the we will do our best to improve our breakfast selection. We hope that you will be more satisfied on your next stay should you decide to stay with us again in the future.
Very nice hotel. I was a little disappointed in the breakfasts. It could have used potatoes and eggs rather than just boiled eggs and waffles and cold breakfast items but all in all, I was satisfied with the accommodations.Genuine Hotels.com guest review
Response by Best Western Naperville Inn We are very pleased to hear that you had a pleasant experience following your most recent visit with us. Thank you for the suggestion that you've given for our breakfast selection. Rest assured that we will do the best that we can do to improve our breakfast selection. It was a pleasure to serve you, we hope to see you soon!
staff were very accomidatingGenuine Hotels.com guest review
Response by Best Western Naperville Inn We are very pleased to hear that you had a pleasant experience following your most recent visit with us. Your comments will be shared with our staff, thank you.
"Good value hotel in a convenient location."
For the price I was pleased with the comfort and cleanliness of my room and the hotel. I don't know how many guests they had but it was very quiet. The staff was wonderful, very helpful in the small but adequate cafe, speedy with a faucet repair, responsive and courteous at the front desk. For business or personal travel I would stay there again.Genuine Hotels.com guest review
We really enjoyed our stay. The place was very nice and everyone there was so friendly and helpful. One of our nicest hotel stays ever. Would stay there again anytime we are in the area.Genuine Hotels.com guest review
Clean and comfortable. Friendly, helpful staff. Would stay here again.Genuine Hotels.com guest review
"A very goood experience"
Very friendly staff, very clean rooms. Near express and toll roads and shopping.Genuine Hotels.com guest review
This hotel offers great value for the moneyGenuine Hotels.com guest review
There were only two elements I noticed for improvement. I saw 2 bugs in my room on the third floor, and early Sunday morning a group of laughing guests made their way down my hall waking me up at 3:30 a.m.; I was unable to get back to sleep which made for an exhausting day, as I had two performances to give. Don't know that the hotel could have done […] anything about that, but I was disappointed, not to mention completely EXHAUSTED. Otherwise, I was very pleased with the hospitality and friendliness of the workers. Read moreGenuine Hotels.com guest review
The staff were very friendly and the hotel was extremely clean and comfortable!Genuine Expedia guest review
Response by Best Western Naperville Inn Thank you for sharing the details about your recent visit. Cleanliness and comfort is one of the main goals that we have for our hotel. We are happy to know that we were able to meet that expectation. Please advise us of your trip and we will be more than happy to ensure you receive the highest level of service.
"Close to the event we were in town for."
We had minimal time in the hotel but it was clean and quiet.Genuine Expedia guest review
Response by Best Western Naperville Inn Thank you for finding the time to share about your stay. We appreciate that we are able to meet your expectation. We hope to see you on your next visit.
great wonderfulGenuine Hotels.com guest review
"Decent hotel for price paid"
Beds were not very comfortable. Staff was unable to supply extra towels for our room. They were completely out. Adequate breakfast.Genuine Expedia guest review
Response by Best Western Naperville Inn My sincerest apologies for the inconvenience during your stay in our hotel. We will be checking the level of comfort of our hotel bed and do the best that we can in improving the comfort. We will also be checking on the towels provided for each room, and we appreciate that you find our breakfast adequate. Your comments will be shared with our staff, thank you.
Price and quality matchGenuine Hotels.com guest review
"Close to expressway"
Very old hotel, did not consider my request in resevation. Back door did not lock not maiking me very secure. Breakfast was just so so. Staff was very friendly and tried to help me.Genuine Hotels.com guest review
Overall it was good. Only thing I was little disappointed is for the breakfast provided. Not many items.Genuine Expedia guest review
Response by Best Western Naperville Inn Thank -You for the four star rating. We appreciate your comments on our breakfast. We are always looking to improve from guests suggestions!Hope to see you again soon!
The hotel was OK, staff very pleasant. Complimentary bkfst was decent, but room was very crowded, especially on the weekend. Need a car/cab to get train to Chicago (around an hr. unless you get the express) or lovely downtown Naperville. Our 2 double-bed room seemed a bit cramped, but OK for the price. Would love to return to Naperville; would stay […] in hotel again to save money for other things! Read moreGenuine Hotels.com guest review
Response by Best Western Naperville Inn Thank You for staying with us. I agree that we are located in a very beautiful area with lots of places to visit. I am happy youare planning to return to our property!
Quiet, priced well, good location, friendly staff and clean room.Genuine Hotels.com guest review
Response by Best Western Naperville Inn Thank you for your taking the time to write your review. We are gald that you enjoyed your stay, and hope to see again soon.
"Conveniently located ."
The bus stops right in front of the hotel for an easy ride to the Naperville Metra train station where you can catch a train to Chicago. The hotel staff was very helpful with providing schedules for this. The continental breakfast was disappointing. However, the hotel was clean and beds were comfortable.Genuine Expedia guest review
Response by Best Western Naperville Inn Thank you for your review regarding your experience at Best Western Naperville Inn. We greatly appreciate you taking the time to bring this matter to our attention and we apologize for any inconvenience your experience may have caused you. We strive to exceed our expectations and create memorable experiences. We are glad that our staff was very informative and that our hotel was an ideal location throught your stay.
"Excellent value for money"
Good rooms with ample space, clean and comfortable.Genuine Expedia guest review
Response by Best Western Naperville Inn Thank you for submitting your review regarding your stay. We take pride in our clean, comfortable, and spacious rooms available to our guests. We look forward to your next stay!
Pleasantly surprised! Great price. Very clean and tasteful decor. Easy to find.Genuine Hotels.com guest review
Response by Best Western Naperville Inn Thank You for your kind words about our property. We are glad you enjoyed your stay and hope that you will be back soon.
"Ideal location for visiting our family"
We enjoyed our stay very much. The staff was very pleasant.Genuine Hotels.com guest review
Response by Best Western Naperville Inn Thank You for leaving a review. We work veryhard to train our staff in GREAT customer service. I am glad that you experinced it while you were here!
"Small but clean"
I was nervous for the price that we paid it would be a horrible place. On the contrary it was very clean and the beds were comfortable. Breafast area was tiny but duable.Genuine Expedia guest review
Response by Best Western Naperville Inn Thank You for the nice compliments. We have new Serta Mattresses and I am glad that you enjoyed them while you were here!
I have been staying at this hotel on an off for months. My favorite place to stay along I-88 Aurora-Naperville. Great price, clean rooms, nice little gym, and surrounded by great restaurants, etc. Super value. Will stay there again next timeGenuine Hotels.com guest review
Response by Best Western Naperville Inn We appreciate that you return to us each visit. You have a choice and you keep choosing us! THANK YOU!
"Nice hotel close to many sites"
Overall very nice. The pillows were awful, very small and not comfortable. The towels to dry off after your shower are like using sandpaper on your body. Clean quiet and nicely located.Genuine Hotels.com guest review
Response by Best Western Naperville Inn Thank You for taking the time to write a review. We are happy that you enjoyed the cleanliness of our hotel. We are known for keeping a very clean and tidy property. We hope you will be back soon!
"Hotel was closest to my daughter's apartment"
Overall the staff was very friendly and accommodating especially the two ladies at the front desk. They engaged guests when they entered and exited the lobby.Genuine Expedia guest review
Response by Best Western Naperville Inn Thank You for the nice remarks about Lin and Erin! They are great ladies that provide great customer service. We hope that youwill be back soon!
"Good location, a little old fashioned in decor..."
Arrived earlier than anticipated and the front desk was very accommodating they held our bags and got us into a room as quickly as possible. Their restaurant recommendations were good and they assisted with directions. The room was vwry clean and comfortable and had everything that you could want. It was also very quiet and i could control the temperature […] to my own needs. They could use a little update in color and design but its a good property. Read moreGenuine Expedia guest review
Response by Best Western Naperville Inn I am glad that youexperinced the GREAT CUSTOMER SERVICE that we are known for! We hope you will be back soon!
What a great hotel! The staff was so friendly and helpful. We would definitely stay there again.Genuine Hotels.com guest review
"Worth the cost per night"
The comfort level was great. The staff was warm and friendly. They supplied all that they advertised and the continental breakfast was what you'd call a deluxe one with make it yourself waffles, juices, hot chocolate, hot and cold cereals, bagels, donuts, danishes, fruit, coffee, and yogurt. Generally, all I'd get when that's posted is coffee and a […] donut so this was a pleasant surprise. The towels were white and fresh smelling, and the bathroom was spacious and bright. I really appreciated the easy clean television remote and the fact that the television was HDTV and offered a large selection of cable stations. I will stay the again and recommend it to others. Read moreGenuine Hotels.com guest review
"Average hotel for the area"
Hotel was just average, nothing special. Ok for the price.Genuine Hotels.com guest review
Good for the money and best location. Not enough electrical outlets; had to take out plug for lamp to recharge phone.Genuine Hotels.com guest review
I have reviewed this hotel a number of times. Great as always! Though they could stand a little more fruit at breakfastGenuine Hotels.com guest review
"A good experience"
The hotel is very confortable and its locate is greate, the personal was veri pleasant and kind all the time. The hotel hotel is clean, rooms are very confortables and its conditions are good.Genuine Expedia guest review
Response by Best Western Naperville Inn Thank you kindly for the positive review you have given our hotel. We are pleased to know that you find our location convenient and also find our hotel comfortable and clean. Thank you as well for acknowledging the efforts of our staff. We assure you that we will do our best to maintain our facilities and services. We hope to serve you again on your next visit.
I would have rated this location higher if it had wifi. There was only a Ethernet cable available for Internet. Unfortunately none of my devices had an Ethernet connection.Genuine Hotels.com guest review
Place was just fine, easy access to highway and close to downtown Naperville. I'd stay there again. Half the cost of high end hotels.Genuine Hotels.com guest review
Stayed here for 3 nights. The hotel was very clean, well appointed in the rooms with a dorm size refrigerator and a small microwave and a coffee maker. All in good shape and working. The staff was very friendly and helpful with directions and information!! Arranged a taxi to the airport for me with a coupon. Breakfast was your typical complementary […] with a waffle maker, good variety and well stocked. Will stay here again!! Read moreGenuine Hotels.com guest review
"easy to find"
thin walls - noisy neighborsGenuine Hotels.com guest review
Breakfast leaves a little to be desired, but everything else was good for the cost.Genuine Hotels.com guest review
Although the room was nice and a convenient location, breakfast was a downer.Genuine Hotels.com guest review
"Great price, Quiet area, Bee-line into the City"
Very convenient and cheap. Room was so quiet at night I couldn't believe I was near Chicago. surrounded by commerce: restaurants, drug stores, etc...You can get on Ogden road and drive right into the city--if you like driving as much as I do. (That road takes you through every type of neighborhood, BTW) You can also get on the interstate and get downtown […] within half the time if traffic isnt bad. My double room was spacious and cozy. I had a few minor problems. Wireless Internet was spotty (3rd floor room). Sometimes it was at 1.0 MBPS and sometimes it was at 48. And sometimes it was at 0. There was a cable for a wired connection, but mine did not work. When I called the desk to tell them about it, the maintenance guy was knocking on my door before I hung up. Still couldn't get it working, but the wireless started working again, so I was good. Also had a slow flushing toilet. But apparently none of this really bothered me, because I stayed an extra night. I prefer to stay in the heart of the city if the price is right, but if I can't do that I'll definitely stay here again. Read moreGenuine Hotels.com guest review
This is perhaps the third review I have given for the BW Naperville. It is one of my favorite spots in the area. Great location, nice rooms, reasonable price.Genuine Hotels.com guest review
we had a great time and will definitely go back again. The only thing I would like is an iphone docking station(so many hotels have them now, I expect to see them, they are a great plus and very convient). Also, the plug had been removed from the bath tub....not sure why.Genuine Hotels.com guest review
Great experience! Very cozy hotel for a great price! Very clean. Could soundproof the rooms a little more if you know what I mean but other than that great experience.Genuine Expedia guest review
Response by Best Western Naperville Inn Thank you for choosing to stay with us. We are happy to know that we were able to provide comfort and cleanliness during your stay at our hotel. We appreciate that you brought to our attention the noise from outside. We will do our best to address that concern to the best that we can. We look forward to serving you again.
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