All hotels in Naperville, Illinois, United States of America
1 room, 2 adults
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1617 Naperville Wheaton Rd, Naperville, IL, 60563, United States of America, ‏‎866-925-8648
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4.1 / 5Excellent

Score breakdown (from 450 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.3
  • Comfort
    4.2
  • Condition
    4.0
  • Neighborhood
    4.3
4.0 / 5Excellent
"Very enjoyable"
The front desk girls were wonderful. Our microwave didn't work, so one of the girls came up & got our popcorn & took it to the breakfast area to pop it for us. The microwave situation & a tub that took forever to drain were the only problems. Overall a very good stay.
Genuine Hotels.com guest review
Response by Best Western Naperville Inn
Dear Guest, Thank you for choosing to stay at Best Western Naperville. I am glad that our staff assisted you when the microwave in your room was not working. Thank you for taking note of that. I apologize for the plumbing issue, and we thank you for bringing that matter to our attention. Our housekeeping must have overlooked to inform our maintenance team about the problem. We hope to have another chance to serve you again soon.
2 night business trip Mar 19, 2015
A Traveler
US
4.0 / 5Excellent
"Good value for $"
In town for parents 60th wedding anniversary had 3 rooms. location was close to their house and was a good rate. only thing pillows were a little lumpy and would have preferred queen beds over the double beds but very clean and was only there to sleep and shower. 3rd floor was quiet.
Genuine Expedia guest review
Response by Best Western Naperville Inn
Dear Teresa, Thank you for so kindly sharing your experience when you stayed with us when you attended your parent’s wedding anniversary. Your comment about our pillows is appreciated I will accelerate your feedback so that this is checked and addressed accordingly. I am glad though that overall you had a fine stay with us.
Other trip Mar 23, 2015
Teresa
US
5.0 / 5Outstanding
"Shedd stay"
Mario is the best!!
Genuine Hotels.com guest review
Response by Best Western Naperville Inn
Hello Misty, On behalf of the entire staff I would like to thank you for your time in sharing your feedback on your recent stay at our hotel. Glad that your stay was perfect! Our staff is working just as hard to provide our guests the best service we can give. Thank you for your compliment. Trust that we will make certain your next visit will be another success.
1 night family trip Mar 7, 2015
Misty
US
5.0 / 5Outstanding
"Great stay"
Mario and Jennifer were great
Genuine Hotels.com guest review
Response by Best Western Naperville Inn
Hello Gennadi, Thank you for your wonderful remarks for Mario and Jennifer. We are truly happy to hear that you had a great time with us. Please know that your satisfaction complete our business. We will do our best to make your next visit another superb experience.
1 night family trip Mar 8, 2015
Gennadi
US
4.0 / 5Excellent
"Nice Stay"
A nice experience.
Genuine Hotels.com guest review
Response by Best Western Naperville Inn
Hello Dennis, Thank you for sharing such a fine remarks about your experience at Best Western Naperville. Feedback from our guests help us monitor the level of satisfaction on the accommodation we have offered. We would love to welcome you back at our hotel at all times.
1 night family trip Mar 3, 2015
dennis
US
4.0 / 5Excellent
"You'll be pleasantly surprised!"
I was pleasantly surprised when I checked in. The hotel was nicer than I expected for a Best Western at the room rate charged. Hotel and rooms are clean and quiet. The room heating/AC unit was almost whisper quiet. The breakfast served isn't anything special but other than that this hotel is a deal if you're traveling, looking for a quality hotel but don't want to spend a lot of money.
Genuine Hotels.com guest review
Response by Best Western Naperville Inn
Hello Norman, Thank you so much for your great comment. I am glad that we have met your satisfaction during your visit, Please know that your comfort is our goal. We would love to welcome you back at our hotel again soon. Thank you for your business.
2 night business trip Feb 27, 2015
Norman
US
3.0 / 5Good
"Naperville Best Western"
The room was small, but clean. I wouldn't recommend it for families, as there is no pool and the hotel itself, is on the small side.
Genuine Hotels.com guest review
Response by Best Western Naperville Inn
Dear Guest, Many thanks for taking the time to post your feedback prior to your stay with us. It is just sad that you did not think our place is ideal for family to stay. We welcome your comments and take it constructively. It give us room to work closely so we can serve all of our guests.
1 night family trip Feb 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Friendly staff and clean"
Hotel was very clean and the staff was super friendly. The neighborhood was not the best, but it was conveniently located close to the main highway.
Genuine Hotels.com guest review
Response by Best Western Naperville Inn
Hello, Your compliment on the efficiency of our staff is truly a huge accomplishment for our team. We cannot rectify anything outside of our premises but I assure you that the quality of service with us is always monitored. We hope you will visit us again in the future.
1 night trip with friends Feb 20, 2015
A Traveler
US
3.0 / 5Good
"Wheaton Tournament 2015"
The hotel and staff was nice enough but the elevator was not working over the course of our 2 night stay. And, if you did not get down to breakfast early enough you were not getting the more desired items and had to settle for what was left over. Also used the fitness center, which consisted of older machines that were not in optimum working order.
Genuine Hotels.com guest review
Response by Best Western Naperville Inn
Hello Kelly, I am sorry that our elevator was not in working condition during your 2 night stay. We had to keep it closed for maintenance and we must be certain that it is in perfect condition before opening it for our guests.I just hope we could have a chance to serve you better in the future.
2 night trip with friends Jan 30, 2015
Kelly
US
2.0 / 5Fair
"Bed Bugs!"
The hotel look and cleanliness was superb. But what turned me off was finding bed bug on the bed. When I told the staff in the lobby, their response was simply "we don't have bed bugs". If it weren't for that, I would probably return back
Genuine Hotels.com guest review
Response by Best Western Naperville Inn
Hello, I am truly sorry for the manner you were responded by our front desk staff when you informed about the issue you experienced in your room. I will accelerate your feedback for evaluation. Our management will surely verify what took place during your stay and address accordingly. We hope to see you again soon.
1 night romance trip Feb 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Can't beat it for the price"
For the price, this was perfect. Exterior looks dated, but inside is like any other modern two-star. Rooms were clean; furniture and fixtures were well kept seemed up-to-date; beds were comfortable; breakfast buffet had cereal, waffles, bagels, yogurt, fresh fruit, microwave sandwiches, etc.--better than "continental," but not quite a full breakfast buffet like at a Hampton or Hyatt Place. Internet worked fine. Front desk staff were courteous and very helpful. For $59/night you absolutely can't beat it.
Genuine Hotels.com guest review
Response by Best Western Naperville Inn
Hello, Thank you for not hesitating to check out the quality of accommodation we offer our guests at Best Western Naperville Inn. We pride in the quality of our service we work very hard to maintain consistency. We are thrilled that you find our value unbeatable. We hope to serve you again soon.
1 night family trip Feb 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Good place to stay"
The Best Western Hotel in Naperville was a very clean, quiet and comfortable place to stay. The staff was very courteous and professional. When we checked in, I noticed there was only one bath towel in the bathroom. Two doors down, housekeeping was cleaning the room and I asked for another bath towel, and the housekeeper did not hesitate to give me a second towel. They have a very good continental breakfast and staff on every shift was very friendly.
Genuine Expedia guest review
Other trip Feb 18, 2015
A Traveler
US
5.0 / 5Outstanding
"To tired to travel"
Spent the night after HPHL playoffs room was comfortable and roomy. Bed was nice and comfortable. Staff was friendly and helpful breakfast was good.
Genuine Hotels.com guest review
Response by Best Western Naperville Inn
Hello Matt, Thanks for the winning review. We are delighted to learn that we have succeeded in earning your approval and your inspiring feedback about your stay and the service you received from our team. I assure you that you will enjoy the same pleasant experience on your next visit.
1 night business trip Feb 15, 2015
Matt
US
2.0 / 5Fair
"Cut my stay short from 2 to 1 day"
Smell of smoke from the past guest's not just one but from years before
Genuine Hotels.com guest review
Response by Best Western Naperville Inn
Hello Vicente, Thank you very much for choosing to stay with us. I regret that you were not satisfied with the accommodation you received from our team. We exert our best effort to be able to provide quality service to our guests and we use your feedback to help us improve setback. We hope to serve you again soon.
2 night romance trip Feb 6, 2015
Vicente
US
4.0 / 5Excellent
Good value, convenient access from interstate and to North Central College. Pleasant and helpful staff.
Genuine Expedia guest review
Other trip Feb 9, 2015
A Traveler
US
4.0 / 5Excellent
"Great Price!"
Clean and friendly staff. Room was nice and beds were super comfortable!
Genuine Hotels.com guest review
2 night family trip Jan 28, 2015
Peggy
US
5.0 / 5Outstanding
"Another Getaway"
Great folks working the front desk
Genuine Hotels.com guest review
Response by Best Western Naperville Inn
Dear Guest, Many thanks for taking the time to post your feedback. We strive to give our guests the best value services and it truly bring us pleasure knowing that we have succeeded in our goal. We hope to welcome you again at Best Western Naperville Inn soon.
1 night romance trip Dec 6, 2014
A Traveler
US
5.0 / 5Outstanding
"Chicago getaway"
The gal on our checkout Friday 2/6/15 was very friendly, courteous and accommodating. She warned us the elevator had just died but she was willing to help out in any way possible.
Genuine Hotels.com guest review
Response by Best Western Naperville Inn
Dear Guest, we can’t thank you enough for giving us the opportunity to showcase the quality of accommodation we have worked hard to make sure you will have a pleasant experience with us. Your perfect rating for our hotel is another reason for us to celebrate success. We look forward to have you back at our hotel again.
1 night romance trip Feb 5, 2015
A Traveler
US
4.0 / 5Excellent
"Best Western Naperville"
Glad they moved the breakfast room to the first floor. Room is much nicer and more convenient.
Genuine Hotels.com guest review
Response by Best Western Naperville Inn
Dear Guest, Thank you for your compliment on our new dining area. We want to prove to our guests that your comments and feedback are taken very seriously. We welcome your comments constructively and use it to our advancement.
1 night business trip Feb 3, 2015
A Traveler
US
4.0 / 5Excellent
"Very nice place to stay"
Nice place with very clean room, apparently newly redecorated. Elevator out most of stay buy only 3 floors so no a real issue unless just arriving with luggage. Front desk all very nice and helpful. Has a nice side room for breakfast or get together. Price about a third better then many others in area. I would stay there again.
Genuine Hotels.com guest review
2 night family trip Jan 30, 2015
Jon
US
5.0 / 5Outstanding
"Best Western Naperville"
Very nice hotel for the price. Would stay again. Staff is very nice and helpful.
Genuine Hotels.com guest review
1 night business trip Jan 31, 2015
Michelle
US
4.0 / 5Excellent
"Would stay here again, but turn down the heat!"
Everything was good, except the room was way too hot! Turned the air on as low as it would go (60 deg) & it took over 24 hrs to get to a tolerable temp. Also, someone smoked in the non-smoking hallway in the evening. That made it unpleasant to walk to the elevator. I told the front desk & they dealt with it. Smoke smell was better by morning. 2nd night was more pleasant.
Genuine Expedia guest review
Other trip Feb 3, 2015
Lynda
US
4.0 / 5Excellent
Good hotel. Nice stay. Would recommend this to families and couples for good rates and comfortable stay
Genuine Expedia guest review
Other trip Feb 3, 2015
Vonn
US
5.0 / 5Outstanding
This hotel worked very well for an overnight stay.
Genuine Expedia guest review
Other trip Feb 2, 2015
A Traveler
US
5.0 / 5Outstanding
"work"
nice hotel
Genuine Hotels.com guest review
1 night business trip Jan 4, 2015
Blake
US
2.0 / 5Fair
Unfriendly and inpolite manager. Breakfast was poor.
Genuine Expedia guest review
Other trip Jan 31, 2015
A Traveler
US
4.0 / 5Excellent
"nice!"
enjoyable
Genuine Hotels.com guest review
2 night trip Dec 6, 2014
A Traveler
US
5.0 / 5Outstanding
"mom's birthday"
Very polite, and helpful staff. Building was in great condition as was the room, and the breakfast was delicious! Definitely will stay again when visiting family!
Genuine Hotels.com guest review
1 night family trip Jan 24, 2015
dawn
US
4.0 / 5Excellent
"Best Western Naperville"
Very nice hotel for a great price. Staff was very friendly and hotel was clean. I found it a bit loud with slamming doors but could have been where our room was. Would stay there again. Great location close to a lot of stuff.
Genuine Hotels.com guest review
1 night trip with friends Jan 24, 2015
Michelle
US
5.0 / 5Outstanding
"Awesome stay..."
Rooms were clean, bed comfortable, lots of towels, complimentary breakfast was awesome (waffles, orange/apple juice, coffee, donuts, yogurt, bagel, cream cheese, cereal...) nice and quiet. Fitness room was great too
Genuine Hotels.com guest review
1 night trip Jan 21, 2015
Darlene
US
4.0 / 5Excellent
"New breakfast room"
They recently redesigned the breakfast area! It was very nice!! This hotel is a great value.
Genuine Hotels.com guest review
2 night family trip Jan 16, 2015
William
US
4.0 / 5Excellent
"Convenient location"
We were in town for a college visit and this was a convenient location.
Genuine Hotels.com guest review
1 night family trip Jan 18, 2015
Ann
US
4.0 / 5Excellent
"Palestinian Guy"
We booked one night as we were diving to Iowa city. I would stay again and recommend it to anyone.
Genuine Hotels.com guest review
1 night romance trip Jan 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice"
Staff was very helpful. Getting luggage racks for us. Breakfast was great. Best I have had at a motel in a long time.
Genuine Expedia guest review
Other trip Jan 22, 2015
A Traveler
US
4.0 / 5Excellent
"Naperville"
We came in by train for the first time and the hotel arranged a taxi for our arrival and departure. The room was clean, relaxing and very comfortable. The staff were very professional and curious. I'll stay again on our next visit. Thank you.
Genuine Hotels.com guest review
1 night romance trip Jan 18, 2015
A Traveler
US
4.0 / 5Excellent
"staff was great"
I would return and use this location. Great staff and clean rooms.
Genuine Expedia guest review
Other trip Jan 21, 2015
A Traveler
US
4.0 / 5Excellent
"Good Value"
A pleasant one night stay.
Genuine Hotels.com guest review
1 night family trip Jan 17, 2015
Torgerud
US
4.0 / 5Excellent
"hockey trip"
great location with good customer service...use this motel whenever we play in the Naperville area
Genuine Expedia guest review
Other trip Jan 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Good Hotel For the Price"
Check in was easy and friendly. The room was nice and clean. I was pleasantly surprised about the quality of this place considering what we paid for our room. We accidentally left a pair of earrings and they found them and put them in an envelope until we could come back for them. Would definitely stay here again.
Genuine Expedia guest review
Other trip Jan 19, 2015
CR
US
4.0 / 5Excellent
"Good place to stay, nothing fancy"
I was here to attend a training, so only needed a clean place to sleep. Spent very little time in the building. Staff was friendly and very helpful.
Genuine Expedia guest review
Other trip Jan 19, 2015
Maureen
US
5.0 / 5Outstanding
"Close to our destination."
Staff was very helpful. Breakfast area was well supplied and clean.
Genuine Expedia guest review
Other trip Jan 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Better than expected. Well done."
Exactly as advertised. Overall, was impressed with everything. Rate was more than reasonable. Will return when in the area again.
Genuine Hotels.com guest review
1 night romance trip Jan 10, 2015
A Traveler
US
4.0 / 5Excellent
Nice staff! Accommodations are good but not fancy.Overall a good hotel close to Chicago.
Genuine Expedia guest review
Other trip Jan 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Very nice for the price!"
Great hotel overall! Nice staff and clean rooms. Very affordable!
Genuine Hotels.com guest review
1 night romance trip Jan 10, 2015
A Traveler
US
4.0 / 5Excellent
Very reasonable for the price. Had to stop during a snowstorm. Excellent variety of food for breakfast
Genuine Expedia guest review
Other trip Jan 10, 2015
A Traveler
US
4.0 / 5Excellent
"3 night family stay for Chicago visit"
Overall - 4/5 .. Everything Went well like - awesome breakfast, very clean room and service, good neighborhood. Only thing for which I am taking 1 rating off is that the bed size was very small. The room price was good. 40 minutes drive from all major Chicago attractions.
Genuine Hotels.com guest review
3 night family trip Jan 1, 2015
ANURAG
US
4.0 / 5Excellent
"napervilleMuscatine"
Good!
Genuine Hotels.com guest review
1 night business trip Jan 7, 2015
Michael
US
1.0 / 5Poor
"Old"
Everything in this hotel looks old, smells old, the carpet is old. I won't come back.
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2015
A Traveler
US
4.0 / 5Excellent
"Quiet, Safe, Wonderful!"
Found this hotel on hotels.com and was so pleased! The hotel staff was very friendly and I felt safe staying at this Best Western with my 8-year-old son. Wonderful experience!
Genuine Hotels.com guest review
2 night family trip Jan 2, 2015
meredith
US
4.0 / 5Excellent
"Great price"
Great price!
Genuine Hotels.com guest review
1 night romance trip Jan 2, 2015
A Traveler
US
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