"Excelente hotel de ciudad, atención impecable"
El hotel está muy bien ubicado, las habitaciones se encuentran en 11 pisos, del 38 al 48 de dos Torres paralelas conectadas por un impresionante pasillo vidriado que deja ver vistas increíbles de San Francisco. Lo mismo para las habitaciones, gran vista. Son espaciosas pero más bien austeras y poco cargadas. Se destaca la atención del personal, superior […] a la mayoría de los hoteles 5 estrellas. Lo único no tan bueno es la falta de lugares comunes. El lobby es austero y el lugar para desayunar también, no hay espacios para el relax, más allá del spa. Claramente lo recomiendo. Read moreGenuine Expedia guest review
不错，美中不足是房间有些小，电视显示很差Genuine Hotels.com guest review
飯店服務員Bree 提供非常友善的服務，尤其在我們checked out 後留在lobby 等待我們下一班飛機的一段時間，還不時的來查詢我們的需要。Genuine Hotels.com guest review
"Hotel idéal pour voyage famille ou affaires"
Aucune mauvaise surprise, cet hotel est à la hauteur de sa réputation.Genuine Expedia guest review
喫煙ルームを指定しましたが実際にチェックインすると「喫煙ルームはありません、全室禁煙です」とのことで・・そもそもこのホテルを宿泊ホテルに決めた理由のひとつが喫煙ルームがあるからでしたので大変残念に思いました。また、東京日本橋のマンダリンオリエンタルホテルのサービスに比べると質は若干劣ると思います。部屋のシャワーの水量が弱く、エレベータに近い部屋だったせいかエレベータの昇降の音がバスルームにいると気になりました。また夜のホテルスタッフの知識のなさは問題だと思います。夜、空港までのシャトルバスの予約をお願いしたところ「空港まではタクシーか電車で行くしかないです」って・・嘘でしょ・・翌日の朝、別のスタッフに同じ依頼をしたところスピーディに対応してくれました。 但し、部屋は当初予約のシティビューがベ […] イビューに変更して頂けましたし、朝食を１階のブラッセリ―でいただきましたが”フレンチトースト”がとても美味しくて感動しました。 Read moreGenuine Expedia guest review
"Good hotel, but lacking atmosphere"
We stayed here for 3 nights at the end of a road trip from Seattle. The hotel is what it says on the "Mandarin Oriental tin", the rooms are well appointed with a great view being located towards to top of a tower in the financial district. It's biggest issue is the complete lack of presence or atmosphere in the lobby which was small, with the hotel's one restaurant and bar just off it. It was well located for seeing the sites and the staff were very helpful and organised various restaurants and trips for us.
"Great property in the city"
02/27/15 gells Scottsdale, Arizona
Great staff and views from this property located in heart of business district. Was there just one night but really enjoyed the warmth of the staff. Welcomed me with tea delivered to room and everyone I encountered could not do enough for me. Wonderful property.
"Not your typical Mandarin"
02/25/15 Miss650 Jacksonville Beach, Florida
I have stayed at the MO before, and quite frankly the one in Vegas is one of my favorite hotels, but this one is definitely NOT on the same level as Vegas. The hotel is just ok, and the service was average at best. I attempted to set up a client lunch at their brassiere, but was informed that due to my party size (9), I could only have a limited menu. I requested the menu and it had a few paltry items. When I asked to include a couple extra items (I refuse to dictate to my clients what they have to eat), I was told no. Had to pass on dining there. I also hosted a round of drinks at the bar and was floored when I received the bill. At the bar, no food ordered, there was an automatic 20% gratuity. $80 gratuity on 18 drinks is steep, especially when the attitude is that you are doing me a favor by pouring me a drink. The view is nice, but probably won't be staying there again.
"Oriental Suite a must!"
02/25/15 melikegc surfers paradise
My experience here was memorable to say the least, our check in was seamless, staff couldnt be more helpful, I was celebrating my cancer remission with my partner, so we splurged on the oriental suite. It was well worth every penny we had. We hosted a dinner for friends as well, had the table set for us by the incomparable staff, our friends were blown away by the attentiveness. Our beds were simply bliss, and the views would stay with me for a long time. We had reservations for the spa, each having a signature experience which we wish was everyday ahaha! We were sad checking out but we will never forget their generosity!
02/21/15 Flowzat San Francisco, California
I spent 4 nights in a bridge-to-bridge room on the 40th floor. The views, as advertised, are fantastic and the room decor and conveniences are high quality without being opulent. The best part about the experience is the service, which is fast, effective and warm. I used room service several times and was impressed very single time at how accurately they set expectations and then deliver as promised.It was a pleasure to interact with the staff -- front desk, bellman, housekeeping included. I did not use the spa but the 24 hour gym is excellent. The location is perfect for the business traveler. You are in the financial district but within walking distance to union square, the ferry building and north beach. There are a couple of quibbles which do not rise to anything but slight annoyances. Only one of the two elevators was working, and while I was informed of this during checkin, it was still a pain. The second, and somewhat odd thing is that they charge extra for wifi. I think that for business travelers this hotel is close to the best you can hope for --- I look forward to coming back many times!
"OK property with poor operation / management"
02/21/15 tjcolumbia HK
Stayed at the Mandarin Oriental SF for 4 nights in Feb 2015 for business. Centrally located and close to most of the business activities, view from higher floors were nice. Property itself was OK; it is generally hard to compare properties in the US with the brand new stuff in Asia, so this one is nothing stunning either, but it is acceptable. Two major issues though: (1) bathroom was dirty and not cleaned when I checked in; this is just unheard of; first thing I had to see after a 15 hr flight after check in is stuff left behind by prior guests in bathtub and toilets... errr...; (2) for my entire 4 nights' stay, only 1 elevator was working; the hotel was a high-rise with lots of rooms, and I don't really know why it took more than 4 working days to fix an elevator; everyone had to wait really long to go up and go down everytime. Also, 2 minor issues: (1) there is a charge to use internet when internet is pretty much like hot water nowadays, and (2) over-night parking is $72; neither of these two are end of the world, but do they leave a bad taste in the mouth?
"san francisco Oakland Bay views"
02/14/15 Clive J Cologne, Germany
We spent our pre-cruise night staying in luxuary at the San Franciso Mandarin Oriental hotel. We selected a lovely room with spectacular views over the Oakland Bay bridge, Colt tower, Alcatraz Island and much more. We even had from our room on the 48th floor a special birds eye view of our Cunard QE cruise liner. The hotel staff were almost perfect. The key staff functions knew our names and addressed us by name. I have no idea how the doorman picked us up so quickly. We dined with the hotel, the food was good, breakfast was also a very positive experience. It is a shame the hotel location creates breath-taking views and the only Restaurant , bar are located at street level, such a missed opportunity. The room was close to usd 4 digit pricing, just check out their web site. I was suprised at this top end not to have internet access included, nor breakfast , nor a coffee machine . On check-in, knowing I needed the internet the hotel did on my request offer us free internet access. The lack of a coffee machine was mentioned during our check-out. The hotel , said , if I had asked they would have provided us with a machine. So if you need your shot of morning coffee and do not feel like ordering room service then remember these words and ask at check-in time. We really enjoyed the hotel, the location is great, the views exceptional. Do remember to watch the Oakland Bay bridge laser show the lighting affecting are worthwhile especially from our deluxe Bay bridge room.
"Amazing Stay "
02/13/15 NILDEM1964 Paris, France
It ' s a great place to be . When I arrived I was a bit disappointed because the reception area including the bar and the brasserie is small . However it is really an amazing place to be . The view from the rooms is unbelievable ! The service is so attentive . Looks like being home . They know your name and take care of you . I highly recommend !
"Great place to stay for business travel"
02/11/15 beekac new york
I've stayed at the Mandarin on several business trips and have always found it to be top notch in terms of room quality and service. The staff is very friendly, warm and does a great job of anticipating my needs and going the extra mile when needed.
02/10/15 yinten Mountain View, California
Perfection in the hotel industry. Amazing staff. Great view, great room, great ... everything. Girlfriend couldn't get over how genuine the staff felt. She said she has never felt as looked after or as cared for and that it didn't feel like a service industry staff. It felt like people that thrived off of making people's days. The employees truly are amazing.
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