The service was great. The check in and check out was quick and simple. The hotel was extremely busy with 3 family reunions but they were able to meet our needs. The hotel was very clean. I would stay here again.Genuine Hotels.com guest review
"Lux in Atlanta"
This hotel was wonderful the staff was very nice, I have nothing to complain about! I wish I could have stayed longer the rooms were very well kept up!Genuine Expedia guest review
"Supportive Staff, Great stay as always"
We arrived for a late checkin (10:30pm). We put our stuff in the room and hit the pool for a late night swim to let the girls wind down after traveling in the car. When we came back up to our room close to midnight, we noticed it was VERY warm. I checked the thermostat, but it was on. I went to the front desk to ask for help and they were quick to offer […] a new room on the same floor. Quality help right there! In the morning, we took it easy. We went swimming again, but realized we had stayed in the pool a little too long. I went to the front desk to see if we could have a late checkout and they were so helpful to extend it an hour. Everything else was great as usual. Read moreGenuine Hotels.com guest review
"Home away from home"
My family only stays at this embassy suites whenever we are in the Atlanta area. For the past 5 yrs this location has been our home away from home. The staff is great the rooms are very nice and clean and the full breakfast is wonderful.Genuine Hotels.com guest review
"More concerned with profit than the customer."
My husband and our 2 teenagers came up for a mini-cation. We ask for towels and blankets multiple times. After not getting our request handled, we had to share towels amongst each other and I'm bought both pillows and a blanket. When I'd called down to The front desk task for the blanket, she was very rude. I do not believe that I will be utilizing […] this hotel again. Read moreGenuine Expedia guest review
"Nice hotel near Fourth of July fireworks"
Very nice hotel just 15 min. away from Lenox Square fireworks show. Very busy weekend. Buffet could have used more people to help keep the lines moving.Genuine Expedia guest review
"Could be better"
Embassy suites had a brand to protect, the name is suppose to mean something and his hotel doesn't live up to it. The staff was mediocre at best seeming put out at the front desk. The breakfast quality was poor at best over done sausage, meager omlettes at best, and no variety from one morning to the next. The rooms were acceptable plenty of space and […] decent accommodations. The location was too far from the city so you are looking at a $20 cab ride to get anywhere decent. And the cabbie is the bell hop's brother so we had to wait for 30mins from the time we called down and since it's not a lisensed cab he will charge you what he wants. The elevator was broken, the hot tub was broken, the hotel was broken. Read moreGenuine Hotels.com guest review
"Nice hotel close to shopping"
I took my family to this hotel to get away for fathers day. We had an awesome time shopping, eating and just relaxing.Genuine Expedia guest review
"Nice hotel close to downtown Atlanta"
great hotel. Room was clean and comfortable. Breakfast was fabulous! Very friendly staff.Genuine Expedia guest review
"Only hotel for my family!!"
Embassy Suites is able to accommodate my family and I. The breakfast is awesome and it is convenient when you have a large family like mine.Genuine Hotels.com guest review
"Great Place and near by shopping - walking distanc"
This was a great place to stay with near by places to shop and eat. The downside is the traffic during rush hour but you can't beat the happy hour and breakfast!Genuine Hotels.com guest review
The hotel is located in a great quiet area. The breakfast is good and the managers reception is great being that both are free. We went for a weekend getaway just the husband n I. When we got there we were surprised that they had a wedding reception and a family reunion the same weekend. Which was very busy for what we had in mind. The kids running […] around, not being supervised made the stay very unpleasant. The overall trip was okay. Not at all what we had anticipated. The jacuzzi only had one jet working and the pool was busy with all the kids that were staying. For all that we could've brung our kids because it wasn't at all what we hoped our one weekend of peace and quiet would be. Read moreGenuine Hotels.com guest review
Customer service was poor.Genuine Hotels.com guest review
Breakfast was the worse I have had at an Embassy. Front desk people not personable nor smiley. I recommend emphasizing the importance of customer service. Being friendly at the very least.Genuine Hotels.com guest review
"The best one night stay ever."
Just the comfort and quietness of the hotel was great. Although the breakfast was terrible it was the best not sleep i've have in a long time.Genuine Expedia guest review
"Very nice hotel .. Very convenient to shopping"
Excellent service . Enjoyed the managers reception. Excellent breakfast buffet!!Genuine Expedia guest review
The hotel was very nice and very comfortable except that the courtyard was very cold. Ten degrees warmer would have been good. The steam table on the breakfast bar was not hot. At times we could not get ESPN in the room, and this was Final Four weekend. Otherwise, it was a very pleasant stay.Genuine Hotels.com guest review
"Other than breakfast a suite place to stay"
It's always nice to have a suite with a door and a bar sink when we are traveling as a family. I was amazed at how quiet our room was even with the big open atrium through the middle! Breakfast was a bit of a disappointment. I don't know if the custom options were better, but I found the eggs and pancakes pretty tasteless and the hot water for the tea […] was almost a safety hazard as I had to hold the cup higher than my head to fill it. The fresh fruit was a nice addition to the offerings. Read moreGenuine Expedia guest review
We had a last minute travel need and we always seek out an Embassy Suite. The staff was exceptional. Our flight came in late and they were willing to try and ask room service to stay open a little later until we arrived. When we arrived, although we were signed up for a non-smoking room, obviously some had the Great American Smoke out in the room, they […] switched our room immediately even at full bookings, they made it work. Breakfast was great as always and the hotel room was clean and obviously remodeled. It had free parking in the garage just around the corner. It was a good deal. Didn't have time to check out the facilities. Would stay again. Read moreGenuine Hotels.com guest review
"Great location and nice hotel."
You cannot go wrong with this hotel. There is nearby shopping area with great family restaurants.Genuine Expedia guest review
"Great for the price"
I have stayed in many Embassy Suites and this one was the worst but only because it has some apparent wear and tear on the building but it is very clean and for the price it was decent. It's in a great location as well; very close to many shops.Genuine Hotels.com guest review
I loved my stay at Embassy Suites and the complimentary cocktail hour and free breakfast always highlight my stay here. Thanks Embassy for a great job once again.Genuine Hotels.com guest review
"Nice Family a Hotel"
I stayed at the Embassy Suites with my daughter and her 3 friends and we had a king suite. The girls loved it. It was clean and cozy. They swimed all night. I also enjoyed the happy hour for the adults with free drinks. We also enjoyed the order to go breakfast. I will be back again.Genuine Hotels.com guest review
"Front desk person rocks!!!"
The only reason reason we stayed there was because of Niscay at the front desk! She was the friendliest person there! The manager is very arrogant and condescending even toward the guests and should be fired!Genuine Expedia guest review
Do not stay here! Rooms were nasty and the sheets were not clean.Genuine Hotels.com guest review
"Great Hotel,Food - Poor Housekeeping Staff"
Loved this hotel. Our suite was 2 separate bedrooms each with their own TV. The breakfast was terrific - my omelet was overflowing with veggies & cheese. Cocktail hour had large variety of drinks & for once the booze was not watered down! A lovely facility. My only problem was with housekeeping. They did not pick up empty glasses, did not change the […] sheets and did not give us new shampoo. I have never had to go out and buy my own shampoo before! But overall a great value of a hotel Read moreGenuine Hotels.com guest review
My only complaint is that there were 3 towels and we needed a couple of extra pillows, we called the front desk to request these things at 9.25pm and called a couple of times after that, but nothing was delivered. Finally at 10.45 we canceled it because we were tired of waiting and at 10.50 pm they showed up at the door! This was very disappointing […] . Read moreGenuine Hotels.com guest review
"Clean but had some issues"
I have stayed at this location before with no problems. This time we arrived at 4 only to be told to come back in 20 minutes. 20 minutes later we stand in line for 30 minutes to check into our room only to be told we have no towels. We did have towels but no bath clothes. We went back to front desk at 11 to get them only to be told it would be after […] 7 the next day before they were ready. The hotel itself is fairly nice (furniture in lobby and carpet in public areas are showing wear) and the rooms are clean. Hopefully, this was just a bad managerial weekend. Read moreGenuine Hotels.com guest review
it was awesome. The staff was very friendly and helpful!Genuine Hotels.com guest review
This hotel provides a wonderful breakfast. Great for families. We have stayed here previously and will stay again.Genuine Hotels.com guest review
"Home away from home"
This hotel was super nice. I love all of the décor and amenities. The nightly reception is a great perk and also the cooked to order breakfast too. I would come back in a heart beat.Genuine Expedia guest review
I really like staying here!!! I would tell them to work a little harder on the breakfast, though. I have stayed at many Embassy Suites.Genuine Hotels.com guest review
"Nice, clean hotel"
The hotel is nice. Clean abd people friendly would recommend this hotelGenuine Expedia guest review
"Convenient location and easily accessible"
Initial contact with front desk staff was horriffic! Rude and unprofessional male dismissed us after telling us by phone that we could check in early. Was on a personal call for 20 minutes prior to dismissing us and insisted that there was no manager there. Upon return later that evening, we not only met and reported this male to the manager but were […] very pleased with the efforts made toward repairing our first impression. Majority of staff were pleasant and helpful. Hotel itself needs renovations. Saw carpet throughout with holes and stains and HVAC vents visibly needed cleaning. We would not return nor recommend this location to others and were very disappointed in our experience as we have stayed at Embassy Suites in several states with complete satisfaction. Read moreGenuine Expedia guest review
"Good stay for families"
I like the suite format. Room decor a little dated but clean and comfortable. Love the included breakfast. The Happy Hour is nice (free drinks) but the snacks are really bad...popcorn and chips recycled everyday. Overall nuce stay in North side of Atlanta. Nice restaurants and shopping right outside the hotel.Genuine Hotels.com guest review
"Easy and comfortable stay"
I have stayed at this location several times in the past. This was my first visit back in 9 years. The hotel it's self had done some updating. There was a Starbucks in the lobby but there was no longer a restaurant. Also, I reserved this location because it advertised free awful, but wifi was $9.99 for 24 hours. Unless you went to the business office […] area. The pool area was cleaned in the morning but with all the guests on the weekend there needed some upkeep in the evening too. However there were plenty of places to eat and shop that had cropped up over the past nine years. It was all very close and a variety of options. For the entire family. Read moreGenuine Hotels.com guest review
"Nice place but service was lacking"
I absolutely love staying at Embassy Suites and request that this is the hotel that is reserved for me on business trips, however, this particular occasion, the front desk clerk was less than cordial upon arrival. Keep in mind that I had a delayed flight and was getting in at around11:15PM after a very long day. I was not greeted when I came in although […] the agent was not on the phone but was clearly too busy to address me. After waiting several minutes, I was still not greeted and the clerk simply asked for my last name, no thank you or any other pleasantries after check in. Secondly I am not happy about the fact that I had to pay $9.95 for internet access. As I mentioned before, I have stayed at many Embassy Suites and not one time have I had to pay for wi-fi. The cost is irrelevant....$10.00 will not break me, it is simply the principal and should be included in the cost of the room rate if it is a cost at all. McDonald's can spring for free wi-fi and all I need to do is buy a $1.00 coffee! Lastly, the workout equipment was dirty and in poor repair. Otherwise, the room was clean, room service was friendly and fast and the staff at the bar was great. Read moreGenuine Hotels.com guest review
"One night at the Embassy"
Overall the property looks very tired. At first entrance all looks nice. Staff was friendly. Under the glass elevators was trash that needed cleaning. In the room lamps were broken and crooked, electrical outlets were loose in the wall. One of the TVs didn't work at all. The whole place just needed sprucing up. For $159 night I can find much nicer.Genuine Hotels.com guest review
The night I chose for my stay one of the banquet room had been rented out for a birthday party which I feel was inappropriate for a hotel it was very loud and quite busy.Genuine Hotels.com guest review
We have stayed in this hotel before and really enjoyed it and were looking forward to visiting again. However, the excitement turned to horror when we entered the hotel and realized that there was a party in progress in one of the large rooms on the bottom floor which the hotel allowed to spill out into the lobby. The door to the large room was open […] and the music was so loud you could not hear anything else. We reluctantly checked into our room and were assured the party would be over at 11:00 p.m. However, the party did not end at 11:00 as promised and we could hear the loud music through our bedroom door on the 10th floor. Our room was nice, but did not have any extra blankets or pillows. We called the front desk twice and requested some extra for the pull out couch. We waited and finally fell asleep with our request unfulfilled. We also requested two extra towels when we checked in and the front desk was only able to provide one because they did not have any more that were clean. The breakfast was nice, but by the next day we were so ready to leave. I have to say this was an upsetting event in what would have otherwise been a very pleasant weekend. Read moreGenuine Hotels.com guest review
"Loud music that mgmt had no issue with"
Strange splattered stains all over bedroom wall. Loud music, until after midnight, from a function the hotel was having. Mgmt had no issue with the noise. I guess this is because they made $$ from the event. I had young children needing to go to bed. This was impossible, given the thumping base and screaming guests. Spacious room, friendly staff, good […] location. Read moreGenuine Hotels.com guest review
"The "but" hotel ..."
All in all it was a good and comfortable stay and I would probably stay there again. Location is convenient to highways, shopping, and restaurants. But there was always an exception. For example, bathroom vanity was contemporary with nice granite BUT it was all scratched up. Towels were near "normal" size and fluffier than standard hotel issue BUT there […] was no ventilation fan in the bathroom. Room was comfortable BUT very dark. Pool was a comfortable temp BUT tiles surrounding were extremely slippery. Hot tub was a good temp too BUT only one jet worked. And other reviewers weren't kidding about the "friendliness" of the front desk staff - they were absolutely doing me a favor by checking me in. Read moreGenuine Hotels.com guest review
This was a great stay!! Clean rooms, wonderful breakfast and free cocktails. Could not have stayed at a better hotel. Plus the indoor pool was awesome!Genuine Hotels.com guest review
"Great location, very clean room, overall great."
The staff was friendly, breakfast was great, our room was very clean and comfortable. The bar was well-stocked and the manager's reception was a really nice touch.Genuine Hotels.com guest review
"In bad need of an update,"
The decor is dated. This hotel is in bad need of an update. I stayed at another hotel in the Premeter area at a cheaper rate the night before and the difference was night and day with the other hotel being much nicer.Genuine Hotels.com guest review
The hotel was very comfortable but the beds were a little too soft.Genuine Expedia guest review
"Horrible room and service"
Our room barely had heat and it took them forever to give us a new room. The weather was very cold and they should have been preparedGenuine Hotels.com guest review
The people who work at the front counter-check in and out were professional and friendly. The individual who handled my call about the tv in the living area was professional and the maintainance man sent was prompt and fixed the problem. The only downside was the gym was locked and key card would not access, and we were told there were no more towels, […] wash clothes or blankets. We didn't have enough Read moreGenuine Hotels.com guest review
Everywhere I go I look for Embassy Suites first. Always very satisfied. Thanks again for a great stay.Genuine Hotels.com guest review
Enjoyed the complimentary glass of wine and the excellent made to order breakfast. Location is great; close to nice shopping and an easy walk right across the street from Joey Ds which is a super restaurant. just far enough off I285 and GA400 to feel "secure and quiet". Very happy that they have a parking garage. Room was nice and clean and we had a […] great view. Will definitely stay here again when in Atlanta. Read moreGenuine Hotels.com guest review
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