Hotels was very nice. Staff friendly. Only problem you could hear dogs barking, when hotel policy states "no dogs allowed."Genuine Hotels.com guest review
My stay at Embassy Suites was an overall great experience.Genuine Expedia guest review
"A great stay!"
We stay in this Embassy Suites every time we are in the Atlanta area and the hotel always meets our expectations. Rooms are clean and comfortable. We also enjoy the breakfast bar.Genuine Expedia guest review
"Good Place to Stay"
Excellent service, very clean room, polite and helpful staff. Room's AC was noisy and mattress was not so good. Excellent locationGenuine Hotels.com guest review
I MADE A RESERVATION IN JUNE 2015, FOR AUGUST 29-31.I CALLED A FULL WEEK BEFORE MY SCHEDULED STAY(SOMETHING I REGULARLY DO) TO CONFIRM MY RESERVATION.I SPOKE TO A FEMALE AT EMBASSY SERVICE DESK,SHE SAID EVERYTHING WAS GOOD.TWO DAYS BEFORE MY STAY,I AGAIN CALLED TO RECONFIRM.I AGAIN WAS TOLD EVERYTHING IS FINE.WHEN I ARRIVED THAT NIGHT TO CHECK-IN,I […] WAS TOLD,I DIDN'T HAVE A RESERVATION.I INFORMED THE DESK CLERK AND MANAGER OF MY (2) CONFIRMING PHONE CALLS,THEY ACTED AS IF I WAS LYING TO THEM.THEY WERE VERY UNPROFESSIONAL AND RUDE. Read moreGenuine Expedia guest review
"Don't just a book by it's cover"
Everything looks nice here, the rooms, the atrium, etc, but that's about it. The made to order breakfast is good if you like runny eggs and soggy french toast. The beds are uncomfortable and the pillows are the worst I've ever slept on. There are 5 pillows on the bed and if you don't want your head falling through to the bed, you will be using them […] all. There is next to nothing to do nearby unless you want to shop or go to a mall. Not very many good restaurants around either. Read moreGenuine Expedia guest review
The hotel has sen better days, but the desk staff more then made up for that.Genuine Hotels.com guest review
The breakfast could have been better but over all a nice stay.Genuine Hotels.com guest review
This is a roomy embassy suites but quite dated. Our room was in need of heavy duty cleaning. Grout and tiles were quite dirty. Comfy bed.Genuine Hotels.com guest review
"Made us feel at Home"
The staff was very friendly and helpful. Our room was clean and comfortable. We were 14 hours from home with our 4 children but felt as much at home there as we could. The pool was nice. My kids enjoyed it. The complimentary happy hour was delightful and so was the free breakfast. We would definitely stay again should we ever get that direction.Genuine Hotels.com guest review
The mattress was too soft. The staff seemed defensive if we asked any questions. The breakfast bar lacked variety. The TV kept going in and out. Not so great.Genuine Expedia guest review
This has to be one of the best in the Atlanta, Ga area. I highly recommend it. The young lady @ the front desk wasn't too friendly but the other staff were excellent. I highly recommend.Genuine Hotels.com guest review
"Worst experience from Hilton Group"
Booked non-smoking room but it was full of smoking smell all around the place. Parking was free as per Holels.com booking site but they charged.. I am a Hilton honors member that's why i chose those hotel but they declined to give points for my stay since i did not book directly through their website. Breakfast was OK.Genuine Hotels.com guest review
Every time I go to Atlanta, i stayed at this hotel. Now, I have to pay for parking and wifi. I am seeing mildew on my bathroom. Thing are getting sloppy. Still good but not excellent.Genuine Expedia guest review
"Worst Embassy I have ever seen"
To tell the entire story as to the horrible stay we had would require too much of my time.We showed up at 6 p.m. and the room wasn't ready... The people next to us had the same issue - they were "comp-ed we were not... Well after room was finally ready at 6:45 (p.m. mind you), we went up and keys didn't work... ran back down... Had plans with business […] associates for dinner, so jumped in shower... Only to discover there were no towels... So after drying with my t-shirt I got ready but realized our thermostat wasn't working... called downstairs, maintenance guy told me no problem - just turn it all the way off and wait a minute and turn it back on... If I do that every hour the room will get cooler... Oh yeah... then my kids wanted to go to sleep on the sofa bed but didn't have pillows - so I called downstairs and they were OUT of pillows... After I mentioned all the above they magically grew pillows and brought to my room... There is no way I could make all this up.... I am a Hilton Honors member and stay at Embassies regularly all over the country.... This property should be ashamed of the level of service they offer.... THe only thing worse than everything that was wrong, was the total lack of regard the staff had for everything that was wrong... They simply didn't care... they had 3 large family reunions and were seemingly too busy for compassion --- I will NEVER stay at this property again. Obviously. Read moreGenuine Hotels.com guest review
"GREAT STAY - GREAT PLACE"
My stay was beautiful. The staff was very friendly and the location is in a very upscale neighborhood.Genuine Hotels.com guest review
The service was great. The check in and check out was quick and simple. The hotel was extremely busy with 3 family reunions but they were able to meet our needs. The hotel was very clean. I would stay here again.Genuine Hotels.com guest review
"Lux in Atlanta"
This hotel was wonderful the staff was very nice, I have nothing to complain about! I wish I could have stayed longer the rooms were very well kept up!Genuine Expedia guest review
"Supportive Staff, Great stay as always"
We arrived for a late checkin (10:30pm). We put our stuff in the room and hit the pool for a late night swim to let the girls wind down after traveling in the car. When we came back up to our room close to midnight, we noticed it was VERY warm. I checked the thermostat, but it was on. I went to the front desk to ask for help and they were quick to offer […] a new room on the same floor. Quality help right there! In the morning, we took it easy. We went swimming again, but realized we had stayed in the pool a little too long. I went to the front desk to see if we could have a late checkout and they were so helpful to extend it an hour. Everything else was great as usual. Read moreGenuine Hotels.com guest review
"Home away from home"
My family only stays at this embassy suites whenever we are in the Atlanta area. For the past 5 yrs this location has been our home away from home. The staff is great the rooms are very nice and clean and the full breakfast is wonderful.Genuine Hotels.com guest review
"More concerned with profit than the customer."
My husband and our 2 teenagers came up for a mini-cation. We ask for towels and blankets multiple times. After not getting our request handled, we had to share towels amongst each other and I'm bought both pillows and a blanket. When I'd called down to The front desk task for the blanket, she was very rude. I do not believe that I will be utilizing […] this hotel again. Read moreGenuine Expedia guest review
"Nice hotel near Fourth of July fireworks"
Very nice hotel just 15 min. away from Lenox Square fireworks show. Very busy weekend. Buffet could have used more people to help keep the lines moving.Genuine Expedia guest review
"Could be better"
Embassy suites had a brand to protect, the name is suppose to mean something and his hotel doesn't live up to it. The staff was mediocre at best seeming put out at the front desk. The breakfast quality was poor at best over done sausage, meager omlettes at best, and no variety from one morning to the next. The rooms were acceptable plenty of space and […] decent accommodations. The location was too far from the city so you are looking at a $20 cab ride to get anywhere decent. And the cabbie is the bell hop's brother so we had to wait for 30mins from the time we called down and since it's not a lisensed cab he will charge you what he wants. The elevator was broken, the hot tub was broken, the hotel was broken. Read moreGenuine Hotels.com guest review
"Nice hotel close to shopping"
I took my family to this hotel to get away for fathers day. We had an awesome time shopping, eating and just relaxing.Genuine Expedia guest review
"Nice hotel close to downtown Atlanta"
great hotel. Room was clean and comfortable. Breakfast was fabulous! Very friendly staff.Genuine Expedia guest review
"Only hotel for my family!!"
Embassy Suites is able to accommodate my family and I. The breakfast is awesome and it is convenient when you have a large family like mine.Genuine Hotels.com guest review
"Great Place and near by shopping - walking distanc"
This was a great place to stay with near by places to shop and eat. The downside is the traffic during rush hour but you can't beat the happy hour and breakfast!Genuine Hotels.com guest review
The hotel is located in a great quiet area. The breakfast is good and the managers reception is great being that both are free. We went for a weekend getaway just the husband n I. When we got there we were surprised that they had a wedding reception and a family reunion the same weekend. Which was very busy for what we had in mind. The kids running […] around, not being supervised made the stay very unpleasant. The overall trip was okay. Not at all what we had anticipated. The jacuzzi only had one jet working and the pool was busy with all the kids that were staying. For all that we could've brung our kids because it wasn't at all what we hoped our one weekend of peace and quiet would be. Read moreGenuine Hotels.com guest review
Customer service was poor.Genuine Hotels.com guest review
Breakfast was the worse I have had at an Embassy. Front desk people not personable nor smiley. I recommend emphasizing the importance of customer service. Being friendly at the very least.Genuine Hotels.com guest review
"The best one night stay ever."
Just the comfort and quietness of the hotel was great. Although the breakfast was terrible it was the best not sleep i've have in a long time.Genuine Expedia guest review
"Very nice hotel .. Very convenient to shopping"
Excellent service . Enjoyed the managers reception. Excellent breakfast buffet!!Genuine Expedia guest review
The hotel was very nice and very comfortable except that the courtyard was very cold. Ten degrees warmer would have been good. The steam table on the breakfast bar was not hot. At times we could not get ESPN in the room, and this was Final Four weekend. Otherwise, it was a very pleasant stay.Genuine Hotels.com guest review
"Other than breakfast a suite place to stay"
It's always nice to have a suite with a door and a bar sink when we are traveling as a family. I was amazed at how quiet our room was even with the big open atrium through the middle! Breakfast was a bit of a disappointment. I don't know if the custom options were better, but I found the eggs and pancakes pretty tasteless and the hot water for the tea […] was almost a safety hazard as I had to hold the cup higher than my head to fill it. The fresh fruit was a nice addition to the offerings. Read moreGenuine Expedia guest review
We had a last minute travel need and we always seek out an Embassy Suite. The staff was exceptional. Our flight came in late and they were willing to try and ask room service to stay open a little later until we arrived. When we arrived, although we were signed up for a non-smoking room, obviously some had the Great American Smoke out in the room, they […] switched our room immediately even at full bookings, they made it work. Breakfast was great as always and the hotel room was clean and obviously remodeled. It had free parking in the garage just around the corner. It was a good deal. Didn't have time to check out the facilities. Would stay again. Read moreGenuine Hotels.com guest review
"Great location and nice hotel."
You cannot go wrong with this hotel. There is nearby shopping area with great family restaurants.Genuine Expedia guest review
"Great for the price"
I have stayed in many Embassy Suites and this one was the worst but only because it has some apparent wear and tear on the building but it is very clean and for the price it was decent. It's in a great location as well; very close to many shops.Genuine Hotels.com guest review
I loved my stay at Embassy Suites and the complimentary cocktail hour and free breakfast always highlight my stay here. Thanks Embassy for a great job once again.Genuine Hotels.com guest review
"Nice Family a Hotel"
I stayed at the Embassy Suites with my daughter and her 3 friends and we had a king suite. The girls loved it. It was clean and cozy. They swimed all night. I also enjoyed the happy hour for the adults with free drinks. We also enjoyed the order to go breakfast. I will be back again.Genuine Hotels.com guest review
"Front desk person rocks!!!"
The only reason reason we stayed there was because of Niscay at the front desk! She was the friendliest person there! The manager is very arrogant and condescending even toward the guests and should be fired!Genuine Expedia guest review
Do not stay here! Rooms were nasty and the sheets were not clean.Genuine Hotels.com guest review
"Great Hotel,Food - Poor Housekeeping Staff"
Loved this hotel. Our suite was 2 separate bedrooms each with their own TV. The breakfast was terrific - my omelet was overflowing with veggies & cheese. Cocktail hour had large variety of drinks & for once the booze was not watered down! A lovely facility. My only problem was with housekeeping. They did not pick up empty glasses, did not change the […] sheets and did not give us new shampoo. I have never had to go out and buy my own shampoo before! But overall a great value of a hotel Read moreGenuine Hotels.com guest review
My only complaint is that there were 3 towels and we needed a couple of extra pillows, we called the front desk to request these things at 9.25pm and called a couple of times after that, but nothing was delivered. Finally at 10.45 we canceled it because we were tired of waiting and at 10.50 pm they showed up at the door! This was very disappointing […] . Read moreGenuine Hotels.com guest review
"Clean but had some issues"
I have stayed at this location before with no problems. This time we arrived at 4 only to be told to come back in 20 minutes. 20 minutes later we stand in line for 30 minutes to check into our room only to be told we have no towels. We did have towels but no bath clothes. We went back to front desk at 11 to get them only to be told it would be after […] 7 the next day before they were ready. The hotel itself is fairly nice (furniture in lobby and carpet in public areas are showing wear) and the rooms are clean. Hopefully, this was just a bad managerial weekend. Read moreGenuine Hotels.com guest review
it was awesome. The staff was very friendly and helpful!Genuine Hotels.com guest review
This hotel provides a wonderful breakfast. Great for families. We have stayed here previously and will stay again.Genuine Hotels.com guest review
"Home away from home"
This hotel was super nice. I love all of the décor and amenities. The nightly reception is a great perk and also the cooked to order breakfast too. I would come back in a heart beat.Genuine Expedia guest review
I really like staying here!!! I would tell them to work a little harder on the breakfast, though. I have stayed at many Embassy Suites.Genuine Hotels.com guest review
"Nice, clean hotel"
The hotel is nice. Clean abd people friendly would recommend this hotelGenuine Expedia guest review
"Convenient location and easily accessible"
Initial contact with front desk staff was horriffic! Rude and unprofessional male dismissed us after telling us by phone that we could check in early. Was on a personal call for 20 minutes prior to dismissing us and insisted that there was no manager there. Upon return later that evening, we not only met and reported this male to the manager but were […] very pleased with the efforts made toward repairing our first impression. Majority of staff were pleasant and helpful. Hotel itself needs renovations. Saw carpet throughout with holes and stains and HVAC vents visibly needed cleaning. We would not return nor recommend this location to others and were very disappointed in our experience as we have stayed at Embassy Suites in several states with complete satisfaction. Read moreGenuine Expedia guest review
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