All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here2424 Koa Ave, Honolulu, HI, 96815, United States of America, ‏‎800-491-6126
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3.1 / 5Good

Score breakdown (from 841 reviews)

Average rating for:

  • Cleanliness
    3.3
  • Service
    3.6
  • Comfort
    2.9
  • Condition
    2.9
  • Neighborhood
    3.7
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2.0 / 5Fair
"Basic hotel service for cheaper price"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
Not as nice as other Honolulu hotels but since its cheaper compared to the other hotels in the Waikiki area, tolerable to stay for a night just to sleep over before a flight.
Genuine Hotels.com guest review
1 night family trip May 18, 2015
A Traveler
US
4.0 / 5Excellent
"Stuck in Hawaii"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Our flight was delayed a day, so we had to scramble to find another place to stay until we leave the following day, and got this place. It didn't look all that but it was actually comfortable. And the staff was very helpful checking for bus schedules, holding our bags, just overall really nice.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for your review. I"m happy to see we were able to help you out and that you had a good stay. I'll let the staff know of your kind words. We hope to see you again next time you're in Hawaii. Mahalo, Tom Kloss General Manager
1 night family trip May 12, 2015
JESSIE
US
4.0 / 5Excellent
"I love the people, I could do without the room."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Wasn't bad. Receptionists were super helpful. If you're going to be needing a place to park your vehicle, make sure you call ahead! They fill up FAST. The first night was pretty loud (Sunday night), so weekends tend to be loud and weekdays are significantly quieter (other than the trash trucks picking up at 6am). Close to the beach, the zoo and aquarium are NOT walking distance unless you think 20 minutes is walking distance. I would stay here again simply for the receptionsist, I'm pregnant and had a craving at 11pm and they did everything in their power to help find a place that was open for me! If you get the chance to stay here, Lei'Nati and the GM are GOLDEN. The room IS smaller than pictured, well at least the bathroom is. The shower is not for 2 and it's hard to get in and out since the door covers the shower and opens up to the sink and toilet.
Genuine Hotels.com guest review
4 night romance trip Apr 26, 2015
Kylie
US
2.0 / 5Fair
"Cheap and dingy but in the heart of Waikiki"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
We had an extra day in Hawaii so booked the least expensive room we could find. We got what we paid for. The hotel was dingy and no parking on the night we checked in. We had to park 5 blocks away at another lot. On our departure date the elevator was broken so hauling our luggage down 5 flights of stairs wasn't fun. Loud rooms, especially in the early mornings when the garbage trucks start up.
Genuine Hotels.com guest review
1 night romance trip Apr 28, 2015
A Traveler
US
3.0 / 5Good
"Nice swing chairs in lobby"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    1.0
Noises, very noisey at night. Neighbors talking loudly outside window. Difficult to get good sleep. The louvre windows were quaint but not good for sound.
Genuine Hotels.com guest review
1 night romance trip Apr 18, 2015
Ize
US
2.0 / 5Fair
"Miss Clautrophobia? Stay at Stay Hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
My room was tiny with no overhead lighting. The artful "lamp" did not work so I had to request another one along with an extension cord in order to move the small desk lamp by the bed. The only 'table' was only big enough for the landline phone. This and light should have been wall-mounted to save on the nonexistent counter/table space. There is no chair or desk and the two twin beds were packed in. The room was really only big enough for one twin bed. The stall shower was adequate but there was no vanity and the sink was a mini-sink. A hairdryer and apartment fridge were adequate, did not use the tiny coffee maker. The balcony overlooked other shabby buildings and there was a hole in the window. The room darkening shades worked, but there were no shears so only privacy is in darkness. The lobby was shabby and the ramp inconvenient for carrying luggage. Stay away from Stay Hotel unless you miss your claustrophobia-inducing micro-apartment. (Queen Hotel at end of strip is about same price and beyond comparison with this 'boutique' hotel.)
Genuine Hotels.com guest review
1 night trip Apr 15, 2015
Margaret
US
4.0 / 5Excellent
"Stay in Honolulu, HI"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Location was excellent. A block from Waikiki and the big hotels nearby. Right in the middle of everything. Hotel renovated very well and the staff was excellent and most helpful. Continental b'fast was excellent and well stocked. The room although very clean and fresh was "spartan". If you do not need to spend a lot of time in the room this place would serve you well... Again, location, location, location
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for your review. I'm happy to hear that you had a good stay with us and enjoyed our great location as much as the many others who have mentioned it in reviews. We hope to see you again next time you're in town. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
2 night romance trip Apr 11, 2015
A Traveler
US
1.0 / 5Poor
"like you are in a hospital room"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
the room is very small the room and beds make you feel like you are in a hospital room, there is no chair in the room the worse room I ever stay in not recomment
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for your review, I'm very sorry to see that the room did not live up to expectations. We appreciate your feedback as we use all reviews to continue to improve. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
2 night family trip Apr 4, 2015
A Traveler
US
4.0 / 5Excellent
"Not luxury. But you can't beat location and price!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
We're always in search for a safe/clean/ideally located hotel at an affordable $. We are in our mid 30s, just looking to have a great night's sleep while enjoying the beach. Stay Hotel Waikiki came into our radar. It's affordable & in a great location. Not on the main drag & there are no gorgeous views, but it's 1 road away from the beach near Princess Sheraton. Great location for the price! Now onto the "issues": make sure you get a LARGE room. We opted for the cheapest room: it was for a queen sized bed in a tiny bedroom. Couldn't fit a desk anywhere (our bags had to be stacked to be out of the way), a tiny shower (my man is 6+ feet tall so this was not ideal), a small lanai (good to have, but pretty useless). We were in room number 808. OH! Another thing I highly recommend is a HIGH FLOOR. It's noisy in town (esp in the AM) and the Karaoke bar in the lobby can get rowdy (fun! but rowdy). Choose to pay a bit more for a LARGE ROOM in a HIGH FLOOR and you'll do great! Staff is wonderful, super helpful, always smiling. They have a basket of beach toys & towels you can borrow for the day. Coffee/pastries in the morning. 1 super slow elevator. Just set your mind to "Island Time" so you don't get stressed or rushed. Again: it's not luxury, so don't expect it to be spotless & functioning perfectly. It's Ikea furniture (which is flimsy to begin with) and it's an old building, so it's dated & wonky. It's all part of the experience. Just chose your room wisely & you'll do great!
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Alice, Thank you for the review, I'm happy to hear you had a wonderful stay and I will be sure to let the staff know of your kind words. We hope to get the chance to host you again next time you're in town. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
4 night romance trip Mar 26, 2015
Alice
US
3.0 / 5Good
"5days, 4nights in Honolulu"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
4 nights, Hotel was easy walking to beach, shopping and restaurants. It has been painted and updated somewhat, but is still a 1965 hotel. The bathroom was very very small. Room was sparse with just 1 chair, 1 bedside lamp. No view, louvre windows opened to view doors and windows of the hotel next door, very few rooms had a lani and back walkway overlooked an apartment building roof. No coffee maker in room and coffee and continental breakfast didn't start till 7am. They had a very diverse and good selection. Most all the front desk people were great but not forthcoming with important information, like bus schedules or TV schedules. No concierge. When asked if they could store our bags until we left for airport we were told they could. Disappointed that we were not told in advance that we'd be charged $10.00 plus tax per bag for them to store our bags between checkout at 11:00am till our flight in the evening. We had 4 bags. Next trip we'll do more research before booking our room.
Genuine Hotels.com guest review
4 night romance trip Mar 29, 2015
Rex
US
1.0 / 5Poor
"Don't stay at The Stay!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
This place was horrible. It definitely didn't look as it appears on-line; more like a 1-star cheap motel; room was maybe 160 sq. ft not including the bathroom which was about the size of an airplane washroom. The room had obviously been painted - in some areas anyway - but they neglected to fill in the holes; bed pillows were two different sizes (on a queen-sized bed); curtain tie-backs were filthy and curtains were held up with a very dated wire "string"; noisy with street noise and partiers all night long; no chairs; no table; just a 3-drawer dresser that was chipped all over and the bed to sit on. The hotel staff were pleasant enough but we cancelled a 4-night stay after only 1 night and didn't even stay long enough in the morning to see the continental breakfast. Bottom line - don't stay here!
Genuine Hotels.com guest review
4 night romance trip Mar 25, 2015
Laurie
US
2.0 / 5Fair
"really?"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    4.0
I believe my hotel room used to be someone's apartment.... my bed was so flat and uncomfortable it was kind of sad.....my fridge smelled like fish apparently it was never cleaned. Only good thing was the staff they were great on giving directions and suggestions on where to eat.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for your review. I"m sorry to hear that your stay didn't live up to expectations and the items you describe above definitely are not the standard we set. We use all reviews to as a part of the training and continued growth process for our employees. Thank you again and we hope that you will give us a second chance in the future to show you all the positives other commentators have mentioned. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
5 night business trip Mar 17, 2015
Ryan
US
4.0 / 5Excellent
"Stay Hotel Waikiki"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
It is the perfect spot if you are looking to avoid the high rates set by the beachfront hotels. Stay is literally one block from the beach, and I paid half of what I would have paid to stay on the beach. Amenities are somewhat scarce - like I would have thought a refrigerator in the rooms was a no brainer - but customer service definitely made up for it when they let me store my stuff downstairs for the night. Gated garage parking for $25/day is very low for the area and you don't have to worry about break ins - which was a biggie because I was in a jeep with top down. Kareoke bar inside that was poppin every night. Bottom line - you aren't going to stay at the hotel the entire time anyways, and if you are then you are doing Hawaii wrong in the first place. Rooms are clean, beds are comfy, location is amazing - nuff said.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Zach, Thank you very much for the review. I'm happy to hear you had a great stay with us. We pride ourselves on great customer service and it's great to hear that you got to experience that. As for the refrigerator unfortunately right now they're based on availability but we will be adding them to all rooms in the very near future. We hope to see you again next time you're in town. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
4 night trip Mar 14, 2015
Zach
US
3.0 / 5Good
"Stay Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
everything was ok, good breakfast, great location. Lots of truck noise in the early mourning.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Dennis, Thank you for your review and I'm happy to hear you enjoyed our location and breakfast. We hope to see you again in the future. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
3 night trip Mar 17, 2015
Dennis
US
1.0 / 5Poor
"Don't stay when you see a sign say stay"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
It doesn't look nothing like the pictures and they didn't tell us that the water will be turn off
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for your review and I'm sorry to hear you didn't have a good stay with us. The water shut off was due to an unforeseen maintenance issue and we didn't place fliers throughout the property, I apologize if this got missed and we will look on how to better notify guests when things like this happen in the future. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
2 night trip with friends Mar 16, 2015
Alvan
US
1.0 / 5Poor
"Wish I Could Give It Zero Stars"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
Sorry to have to say this, but this place is a disaster. Here's the good and bad: Good: The location (one block from Waikiki), cleanliness, hot water and nice towels. Bad: This place hasn't been touched since the 70's; ancient bathroom fixtures, and not in a classy way; NO lamps of any kind, just two overhead lights (and this wasn't just our unit -- we talked to another couple in the elevator who also complained about the lack of lighting); borders an apartment complex that is really dicey; no view of anything from any window; peeling paint; delaminating dresser. If you want the Waikiki experience without spending ANY time in your room, then this place might work, but you really need to know how really tacky Stay Waikiki is.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for your review. I"m sorry to hear that your stay didn't live up to expectations. We will be undergoing a renovation to replace the windows as well as adding more lighting to the rooms. I am happy to hear you enjoyed the location and that our housekeeping did a good job cleaning your room. We hope you will give us another chance once these renovations are complete. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
2 night romance trip Mar 14, 2015
Jill
US
3.0 / 5Good
"Waikiki"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Room smaller than what was advertised. Noisy mid town location. Parking on location limited. No Fridge or microwave in room.
Genuine Hotels.com guest review
1 night romance trip Mar 15, 2015
A Traveler
US
2.0 / 5Fair
"Give me light"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    5.0
No light in the room expect for a very small reading light from the wall so could not see in the room at night much. Also, the middle shutter window would not close, so all the wind blew into the room all night making it very cold. With that was worried bugs would go into the room. Also, the picture listed of the room made the room look big but in the room about as small as you can get. I felt deceived by the photos of what the room looked like, no light in the room, and shuttle windows that won't close.
Genuine Hotels.com guest review
3 night romance trip Mar 12, 2015
Jason
US
4.0 / 5Excellent
"Good deal!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel is very centrally located in Waikiki-walking distance to everything! Reasonably priced too. It is a modern, funky hotel with a spacious room. Comfortable, simple bed. Nice ambient lighting in the room due to lots of IKEA lamps. Best hotel hair dryer ever! The downside is that it is old and could really use a thorough cleaning!! But for the price and location its a good pick if you aren't expecting a luxury hotel and aren't spending much time in your room.
Genuine Hotels.com guest review
3 night romance trip Mar 4, 2015
A Traveler
US
1.0 / 5Poor
"Stay Away"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
This hotel sucks Internet photos are deceptive Overpriced- you could easily stay in any big name hotel for the same money. I truly enjoyed the staff pier reading the hallway outside my room at 8 am! Great way to wake up!
Genuine Hotels.com guest review
2 night romance trip Mar 5, 2015
A Traveler
US
4.0 / 5Excellent
"Stay, very affordable and convenient location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
This is a simple hotel for a great deal. I got my bang for my buck bc we were only in the room to sleep. The room is simple, basic yet great service! The location is awesome! It's one block from the beach, down the street from most tour pick ups and from King's Village marketplace where locals sell their homemade food. I would suggest to have a small broom (ikea) since so much sand is bkund to happen. Construction noise is heard in the morning but I didnt mind it since it was also my alarm clock :) The contenental breakfast was good and appreciated. I would definitely stay again.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Debbie, Thank you for the great review, I'm so happy to see you had a great stay with us and we look forward to seeing you again next time you're in town. Mahalo, Tom Kloss General Manager
3 night romance trip Feb 23, 2015
Debbie
US
4.0 / 5Excellent
"Stay hotel Review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
When we first got into the hotel the lobby was pretty eye catching. The front desk lady (staci) was very very helpful. Great service. Just the parking garage was the one thing that my friends and I wish was a lite bit bigger and if this hotel had a swimming pool. Other then that this hot was great.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Ericka, Thank you for the review! I'll let Staci know of your kind words and I'm happy to hear you had a great stay. We also wish we could make our parking a little bigger! : ) Hope to see you again next time you're in Waikiki! Mahalo, Tom Kloss General Manager
2 night trip with friends Feb 25, 2015
Ericka
US
2.0 / 5Fair
"trashy"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
I don't consider a light in the room a luxury, but it was not included. Neither were any blankets on bed. Hotel filled with loud cheap drunks. Internet was free, but a joke; it seems to be dial up speed. It is a good location,front desk people were nice, but i was glad I was only there for an overnight and so happy to leave.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha William, Thank you for your review, I"m happy to hear you like our location and you received great service from our front desk. I'm sorry to see we feel short in the other areas and we will use this feedback to train and make sure it doesn't happen again. Mahalo, Tom Kloss General Manager
1 night trip Feb 27, 2015
william
US
4.0 / 5Excellent
"Budget friendly hotel near all."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This place is great for the price. If you're looking for a cheap hotel within walking distance to the beach, restaurants and shopping this is a good choice. It's definitely not a 5 star or even a 4 star place. It's a small hotel 1 block from the beach! It may not have views of the ocean or luxury amenities like a spa or a pool area. They do allow guests to borrow beach accessories (at a first come first serve basis) so you don't have to worry about that. Parking is a pain, but we managed to find parking with great rates in the surrounding area; just need to walk a block or 2 or 3.
Genuine Expedia guest review
Response by Stay Hotel Waikiki
Aloha Jan, Thank you for your review, I"m happy to hear you had a great stay with us and enjoy the beach accessory's we offer! We hope to see you next time you're in Hawaii. Mahalo, Tom Kloss General Manager
Other trip Feb 26, 2015
Jan
US
4.0 / 5Excellent
"Great budget hotel."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The front desk staff was helpful and friendly. I made an initial reservation for a couple days, then needed to extend for another night, so I made a separate reservation for that night. I had to switch rooms, but the front desk staff made this as easy as possible for me, and they had all the paperwork I'd need already organized before my arrival. This hotel is in a great spot right by the beach and restaurants. The rooms and showers were clean and more than adequate. I'd highly recommend this hotel forms budget minded traveler who doesn't expect to be in their room much. Why should you be, when there's the beach right there?
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for taking the time to leave us this review, I'm happy to hear you had a great stay and that you got the chance to experience the great customer service we pride ourselves on. I will let the front desk know of you kind words and we hope we get the chance to serve you again next time you're in town. Mahalo, Tom Kloss General Manager
1 night business trip Feb 22, 2015
A Traveler
US
3.0 / 5Good
"Affordable Hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Affordable hotel on a budget. We were hardly in our room, so it work perfect. It was nice and clean.
Genuine Expedia guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for your review, I'm happy to hear you had a great stay with us. We hope to see you again next time you're in town. Mahalo, Tom Kloss General Manager
Other trip Feb 25, 2015
A Traveler
US
3.0 / 5Good
"Our Stay-cation"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Location, location, location ! Like so many cities, location of your hotel is very important. This small hotel is central and therefore easy to get around on foot but also catching a bus from here is very easy. Only problem was parking our car; hotel has only a few spaces but do help you find alternate sites close by. Free continental breakfast is a good perk.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Joyce, Thank you for your review. I'm happy to see you found our location convenient and enjoyed our continental breakfast. We hope to see you next time you're in town. Mahalo, Tom Kloss General Manager
1 night romance trip Feb 18, 2015
Joyce
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Breakfast was good (and included), at least.
Genuine Expedia guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for your review and I'm happy to hear you enjoyed the breakfast. Mahalo, Tom Kloss General Manager
Other trip Feb 18, 2015
A Traveler
US
4.0 / 5Excellent
"Close to everything"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great location My 5th or 6th time staying here.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Victor, I'm happy to hear you had another great stay with us! Thank you for your loyalty and we look forward to seeing you again soon. Mahalo, Tom Kloss General Manager
4 night business trip Feb 9, 2015
victor
US
5.0 / 5Outstanding
"Great hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome place! Very friendly staff.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Joshua, Thank you for the great review and its great to see you had an amazing stay! We hope to see you again next time you're in town! Mahalo, Tom Kloss General Manager
2 night trip with friends Jan 29, 2015
Joshua
US
1.0 / 5Poor
"Our miserable stay!"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Our stay was less than pleasurable. At check in the clerk was not helpful in our parking and sent us on a goose chase to find parking for our car. The room was a nice size for our family, but the windows didn't open and in the bedroom we did get the window to open but there was no window there. It was extremely noisy! We could hear the noise in the bar through a better part of the night. I would not recommend this hotel to anyone. The service was extremely poor!
Genuine Hotels.com guest review
1 night family trip Feb 14, 2015
Kris
US
3.0 / 5Good
"Inexpensive and walking distance to beach"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Every day we had to ask for towels, wash clothes or floor matt. I think they thought only one person was staying. Plus, they charged us a daily resport fee which was not on any of our paperwork.
Genuine Expedia guest review
Response by Stay Hotel Waikiki
Aloha David, Thank you for your review, the resort fee is mentioned on the Expedia page right under the nightly rate and on the trip summary. Sorry that this wasn't more clear and we hope that you will give us another chance in the future to make a better impression. Mahalo, Tom Kloss General Manager.
Other trip Feb 17, 2015
David
US
1.0 / 5Poor
"Stay Hotel Review"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
Hotel was basic. The room was very tiny. The website definitely does NOT match what the reality of the hotel is. The shower had no hot water, my boyfriend and I had to wait a whole DAY to take a shower. Not only was the hot water gone the shower head was broken too -- water everywhere. The TV barely worked. The one positive thing is that it's literally a 3 minute walk from Waikiki beach and shopping centers. It was over priced for what it was. My boyfriend called and asked if we could be brought more towels they told him to come and get them! (Which was horrible hotel service if you ask me) I wouldn't stay there again, definitely learned my lesson.
Genuine Hotels.com guest review
3 night romance trip Feb 12, 2015
Ashley
US
3.0 / 5Good
"Great location"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Fabulous location. Fantastic reception from front desk. Hotel is pretty basic.
Genuine Expedia guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for your review! I'm happy to hear you enjoyed your stay! Mahalo, Tom Kloss General Manager
Other trip Feb 16, 2015
jj
US
5.0 / 5Outstanding
"hotel location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
was pleasent
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Edgar, Thank you for the great review! Hope to see you again next time you're in town! Mahalo, Tom Kloss General Manager
3 night business trip Feb 4, 2015
edgar
US
4.0 / 5Excellent
"Worth It."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
This hotel is in the heart of Waikiki, a block from the beach. It is LOUD. It's not the hotel's fault, the neighborhood is just loud. All the time. If you can get over that, this hotel is a total steal. Super cheap, a block from the beach - it's really pretty perfect...but the price reflects the quality, and the quality is just..okay. (There was a partial ocean view, though, which was actually quite nice.) The room is very small, there are no overhead lights (our room included two dim lamps by the TV, and another lamp near the bed that was just a bare bulb, no shade), but there is AC, so they've got that going for them, which is nice. The bed is moderately comfortable, but small - no king beds here. Oh, and the hand chair in the pictures? Yep, those are really in the rooms, and are basically only usable as another surface to put stuff on unless you're into sitting on hard, plastic, hand-shaped chairs. The bathroom is equally small, and the fixtures are all pretty dingy, but the shower is decent and we never had any issues with water pressure or temperature. All in all, I would totally recommend this hotel, just with the minor caveat that you need to be realistic about your expectations. Oh, and parking is an issue. Do yourself a favor and go carless if you can, otherwise, expect to drop some change on that.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Jennifer, Thank you for the review, we will be installing new windows soon to help with the city noise you mention. We believe this is make a huge difference and we hope you come see us again next time you're in town to let us know how you like the changes. Mahalo, Tom Kloss General Manager
3 night romance trip Feb 2, 2015
Jennifer
US
3.0 / 5Good
"fun in the sun."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Enjoyed it. Nice staff. Nice place.
Genuine Hotels.com guest review
1 night romance trip Feb 7, 2015
A Traveler
US
2.0 / 5Fair
"If you are desperate."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Bathroom was not clean. They would hang your towels for you to re use instead of providing new ones. Breakfast is a joke!
Genuine Hotels.com guest review
2 night business trip Feb 6, 2015
A Traveler
US
3.0 / 5Good
"friendly hotel staff"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
My stay was short and sweet. Nice breakfast and staff took good care of me.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for your review, I'm happy to hear you enjoyed your stay and we hope to see you again soon. Mahalo, Tom Kloss General Manager
2 night trip Feb 1, 2015
Rochelle
US
2.0 / 5Fair
"Overpriced"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Hotel needs maintenance and the surrounding area is noisy.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for your feedback, we will be undergoing renovations shortly and one of those will be to replace our current windows which we believe will help greatly with the city noise. We hope you come give us another chance after these renovations are complete. Mahalo, Tom Kloss General Manager
2 night trip Feb 5, 2015
mark
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
An OK room for a Dive in Waikiki. Clean room. OK breakfast, no eggs, the only warm thing for breakfast was a toaster and coffee.
Genuine Expedia guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for your review, our breakfast is only a continental breakfast so we don't offer hot items, we do offer a good variety of danish, fruits, cereal and yogurts along with a variety of beverages. Mahalo, Tom Kloss General Manager
Other trip Feb 7, 2015
A Traveler
US
3.0 / 5Good
"A simple, clean & comfortable choice in Waikiki"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
I stayed one night at the hotel between flights and found it to be a simple, clean and comfortable choice. My only slight complaint was the lack of a suitcase rack, or two, so my suitcases weren't on the floor - having fold-out racks makes accessing suitcases and backpacks much easier (also, although there was a chest of drawers in the room, there was only a single wardrobe which may be a bit small for a couple - a double could have been provided as there is enough room). Other than that, particularly given it was under half the price of the other choices around it, I can't fault it. Upon arrival, I found the staff to be polite and helpful, the bed was comfortable (but may be low for anyone with poor knees - it is not an ensemble bed) and the bathroom functional and clean and tidy. I definitely would consider staying again particularly given the price.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for taking the time to let us know how your stay was. I"m happy to hear overall you enjoyed your stay with us and we look forward to seeing you again. We will be getting luggage racks as we realize it would make things a lot easier for people who don't want to utilize the dresser. Thank you once again and we hope to see you again soon. Mahalo, Tom Kloss General Manager
1 night trip Jan 26, 2015
Stephen
US
3.0 / 5Good
"Great location, but noisy neighbors"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is conveniently located near many shops, restaurants, bars and the beach. Easy walking distance to anything that you would want to do. The lobby is especially nice with plenty of seating and open lanai to enjoy the breeze. BUT the hotel is sandwiched between two apartment complexes. There was loud celebration on the balcony of the apartments outside my room until the wee hours of the morning. These were not hotel guests or I would have complained to the front desk. The bed was very low (Japanese style) and there was no desk in the room. The bathroom was adequate but tiny.
Genuine Expedia guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for the review, sorry to hear about the noise from the neighbors. We will be undergoing some renovations here soon that will include in windows which we believe will help keep out this city noise. We will also be putting desks in the rooms as well. We hope you come see us again after we make these changes! Mahalo, Tom Kloss General Manager
Other trip Feb 4, 2015
NC Traveler
US
5.0 / 5Outstanding
"enjoyed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed it very much. We just needed to get away.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you so much for the great review. I'm glad you enjoyed your stay and we hope to see you again soon! Mahalo, Tom Kloss General Manager
6 night romance trip Jan 23, 2015
Cindy
US
4.0 / 5Excellent
"Great budget hotel one block from the beach"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
This is a great budget hotel. Building is old but it is clean and the rooms have been updated. Front desk staff was super nice and very helpful during my stay. They did accidentally let another guest into my room due to a room assignment mix up, but were apologetic. The neighborhood can't be beat! I would definitely stay there again.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Erica, Thank you for taking the time to leave us this review, I'm very sorry to hear about the mix up with check in but I'm so happy to hear overall you had a great stay! We hope to see you again next time you're in town. Mahalo, Tom Kloss General Manager
2 night trip Jan 28, 2015
Erica
US
5.0 / 5Outstanding
"Always great!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Been here several times great place, price, and location.. Thanks
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Bryan, Thank you so much for taking the time to leave us this great review! We can't wait to see you next time you're in town! Mahalo, Tom Kloss General Manager
1 night trip Jan 24, 2015
Bryan
US
4.0 / 5Excellent
"Awesome hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I loved my stay here. It was great. The lady's that clean the rooms are great and the front desk is very helpful and always directed my husband and I to a great restaurant.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Ashley, Thank you for taking the time to leave us this great review! I'm so happy to hear you had a great stay with us! I will let the front desk and cleaning lady's know of your kind words! We hope to see you again soon! Mahalo, Tom Kloss General Manager
7 night romance trip Jan 20, 2015
Ashley
US
5.0 / 5Outstanding
"Highly recommend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
jasmine and her staff were the best friendly and helpful i would highly recommend. The stay waikiki great rates close to beach and stores
Genuine Expedia guest review
Response by Stay Hotel Waikiki
Aloha, Thank you so much for the great review and I'm very happy to hear you enjoyed your stay with us! I'll let Jasmine and the staff know how grateful you were for their help! We hope to see you again soon! Mahalo, Tom Kloss General Manager
Other trip Jan 28, 2015
A Traveler
US
1.0 / 5Poor
"don't stay here"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
I reserved the room as a last minute weekend get away. We arrived at night- it was dark, there were multiple trash dumpsters in front of the hotel, it smelled bad, the lobby was dirty, paint peeling, computers with out of order signs, beach equipment piled up the corner. The person at the desk was rude and unfriendly. 2 other people were trying to check in at the same time and he completely ignored them. They added a 100$ " security deposit" that wasn't listed on line, as well as a 40$ per day hotel fee. When asked if the security deposit would be deducted from the total he said no-- it might be refunded later if they were returning it.Parking was advertised for 25$ day on the website-- and they had no parking. Its a totally shady place. When myself and the other people checking in complained he said "take it or leave it I don't care" We cancelled our reservation and did not stay there and I would never recommend it to anyone
Genuine Hotels.com guest review
4 night family trip Jan 16, 2015
Cynthia
US
3.0 / 5Good
"Totally acceptable!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Great location. Very modest, simple housing. Had a little bit of ants, but they're everywhere on the island. The lot was full when I got here, but they pointed us to an even cheaper lot just a couple blocks away. We used that lot for most of our trip. (Waikiki Banyan)
Genuine Expedia guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for leaving us feedback on your stay! I'm happy to here you enjoyed your stay with us! I will have our regular pest control service make sure they double focus on ants next time they're here! Thank you again and we hope to see you again soon! Mahalo, Tom Kloss General Manager
Other trip Jan 21, 2015
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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