All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
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2424 Koa Ave, Honolulu, HI, 96815, United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.0 / 5Good

Score breakdown (from 1,031 reviews)

  • WiFi
    Good internet service
  • Location
    Great location
  • Value
    Best value for money
  • Room
    Room is not nice
  • Wellness
    Poor wellness & sports facilities
  • Comfort
    Uncomfortable
5.0 / 5Outstanding
"Great hotel and location!"
The staff is very friendly and the hotel is clean!
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Timothy, Thank you for your great review. I'm happy to see you received great service and enjoyed your stay with us. I hope we get a chance to see you again the next time you're in Hawaii. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
4 night romance trip Aug 31, 2015
Timothy
US
4.0 / 5Excellent
"FINE STAY"
We thought the room was going to be bigger. BUT We spent most of our time at the beach and not in the room so it was just fine for our STAY. We were told that the ice machine was not working but they had a large water dispenser full of water with ice and lemon wedges that worked for quick little cups of water on the way in or out. Cool and refreshing! The beach was within walking distance (about a block) and shopping was close, all within walking distance. We enjoyed our time there and would do it again!
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Ranae, Thank you so much for the review. I'm very happy you had a great stay with us and what sounds like an amazing time in Hawaii! We hope to see you again on your next visit. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
5 night family trip Aug 21, 2015
Ranae
US
2.0 / 5Fair
"Not like the photos"
Over priced , no pool, no view-couldn't even open the Windows to see out. Looks posh in photos, don't be deceived. It's situated crushed in between a couple of cheap hotel/apartment buildings. I was embarrassed to have my uber driver drop me off! Didn't sleep well due to outdoor noise.
Genuine Expedia guest review
Other trip Aug 26, 2015
modo
US
1.0 / 5Poor
"Never again!"
Very tired, unreasonably lacking hotel. The operator of this hotel has simply spent the least possible money on maintaining this hotel. What could be a great retro hotel, has been left to ruin. Old fixtures, old funiture, casual/unpolished staff and incredibly expensive for what is basically a hostel. I would never recommend this hotel to anyone.
Genuine Expedia guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for taking the time to share your observations about our hotel and staff following your recent stay with us. You will be happy to know that our property has begun its renovation phase with fresh paint and decor, added room amenities, and even a new elevator on the horizon. Far from being a hostel, we are proud to say that our hotel enjoys many repeat visitors from all over the world who love the family feel of our staff, our comfortable and clean rooms, and of course our amazing location, which is only one block away from famous Waikiki Beach. Thank you again for your feedback, which we value greatly. With warmest aloha, Carolyn Pinho Assistant General Manager Stay Hotel Waikiki
Other trip Aug 25, 2015
Lee
US
2.0 / 5Fair
"VERY NOISY AREA"
Staff is very friendly but accommodations are below my expectations, AC unit is installed in a place that became a useless, a sofa and a dresser blocks all AC cooling air and the room gets warm around 11am.
Genuine Expedia guest review
Other trip Aug 22, 2015
AMCR
US
4.0 / 5Excellent
"21st Birthday"
It was very wonderful !! I would stay with you again ! Friendly staff !!! Good breakfast !! All an all 5star !!!!
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Jill, Thank you for your review, I'm very happy to hear you had a great stay with us and happy belated birthday! Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
5 night family trip Aug 13, 2015
Jill
US
4.0 / 5Excellent
"Amazing staff!"
I can't even begin to say how amazing the staff was...from doing our laundry to hooking us up with parking! They made our trip so much better!!! Only wish would be an additional mirror! Great location... 1 block from Waikiki ocean! Made moving in our daughter to U of H so convenient!
Genuine Expedia guest review
Other trip Aug 22, 2015
sarah
US
5.0 / 5Outstanding
"Very good buy"
Good hotel - bathroom a little cramped, but given location and price, this hotel was perfect. Clean rooms, good service, internet worked great, etc.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for your review, I'm so happy to hear you had a wonderful stay with us! We pride ourselves on good service and clean rooms and i'm so happy to see this made for an excellent stay. We hope to see you again. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
3 night business trip Aug 11, 2015
A Traveler
US
1.0 / 5Poor
This room looked and felt like a dorm room. The bed was hard, and the bathroom was sooo small! Parking is very hard here. Not a great place to stay
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you very much for your feedback. We'll share this with our management team so we can continue improve our guest experience. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
1 night romance trip Aug 9, 2015
A Traveler
US
3.0 / 5Good
You get what you pay for.... nothing to write home about. However, you don't go to Hawaii to stay in your hotel.
Genuine Expedia guest review
Other trip Aug 16, 2015
A Traveler
US
3.0 / 5Good
"Great hotel in the making"
This hotel is in a great neighborhood and the staff is really friendly and accommodating, but the room was not very clean. The sheets and curtains had stains and there was hair all on the floor. I had the unfortunate pleasure of getting one of the romost that had yet to be remodeled and it was damp and dark. I feel this hotel will be outstanding, once they complete their renovations.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for taking the time to share your observations about your recent stay with us. We are happy to hear that you can see the grand vision that will be realized once our renovations are complete. We hope to see you again after that point so that we may have another chance to make an even better impression on you. With warmest aloha, Carolyn Pinho Assistant General Manager Stay Hotel Waikiki
1 night business trip Aug 10, 2015
A Traveler
US
3.0 / 5Good
"slotted windows?"
waikiki beach park is one block away, along with with all the shops, so that's a plus. it neighbors a few surf shops, so plenty of options there. I'd say the only real downside was the a/c. it was wall mounted and loud. the rooms are small, so it should've worked well, but the windows ruin any chance of insulation. you're only reprieve from the noise and heat then is to open all the windows, which are slotted.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Michael, Thank you for taking the time to offer your observations during your recent stay with us. You will be happy to know that we are in the process of renovating our property, and upgrading our windows is a top priority. We hope to see you again in the near future so that you can see our new improvements. With warmest aloha, Carolyn Pinho Assistant General Manager Stay Hotel Waikiki
5 night business trip Aug 3, 2015
michael
US
3.0 / 5Good
"Good location, outdated building"
The street itself is quiet but the hotel is sandwiched between older apartment buildings with loud tenants. The pro here is proximity to beach and shopping. The building is old with a cheap surface update. Cleanliness of room wasn't great.
Genuine Expedia guest review
Response by Stay Hotel Waikiki
Aloha Krista, Thank you for taking the time to share your thoughts about your recent stay with us. Our central location to all things fun to see and do in Waikiki, a cosmopolitan, urban environment, attracts people from all over the world who are often excited to be in "paradise" and are very vocal about their sentiments. Our return visitors know from experience to request rooms that are on the quieter side of the building that faces Prince Edward Street. If you find yourself back in the islands, I hope you give us another chance to make a better impression on you. With warmest aloha, Carolyn Pinho Assistant General Manager Stay Hotel Waikiki
Other trip Aug 10, 2015
Krista
US
2.0 / 5Fair
"Dont belive every thing you read on advertasment"
very misleading advertising on actual hotel features, things I was charge for in the price for example Landry Room was unserviceable, continental breakfast very poor, to much noise from the club inside the hotel interfering with sleep and rest. However the staff of the hotel was very professional and despite the condition of the hotel they went the extra mile to help. maybe the management should follow their example
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Ricardo, Thank you for taking the time to offer feedback about your recent stay with us. I am very happy to hear that you had a positive experience with our knowledgeable and friendly staff, who have been trained to always go the extra mile to meet and hopefully exceed our guests' expectations. With warmest aloha, Carolyn Pinho Assistant General Manager Stay Hotel Waikiki
5 night family trip Jul 29, 2015
RICARDO
US
1.0 / 5Poor
"smell bad"
Actually we didn't stay at these hotel because it's comfortable to us when we see this place no good.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for taking the time to share your observations about our hotel. We hope that you give us another opportunity to help make your Hawaiian vacation an enjoyable and memorable one. With warmest aloha, Carolyn Pinho Assistant General Manager Stay Hotel Waikiki
4 night romance trip Jul 24, 2015
Severa
US
4.0 / 5Excellent
Great place for a cheap stay
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for valuable feedback. We are known in Waikiki as a great option for visitors with modest budgets; we are glad that you took advantage of our amazing rates and location. Hope to see you again soon! :) With warmest aloha, Carolyn Pinho Assistant General Manager Stay Hotel Waikiki
2 night trip Jul 23, 2015
A Traveler
US
1.0 / 5Poor
"I consider this place a motel...not a hotel."
I would consider this a motel. Over priced... I would have to say employees are very kind !!
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you very much for your feedback. We'll share this with our management team so we can continue improve our guest experience. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
1 night family trip Jul 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Great deal."
Two nights in Waikiki only one block from beach and Duke Statue for less than $400...in JULY! AC works good, employees very friendly, continental breakfast included. Location, location, location. No pool but don't need one because beach & surf is right there. Walking distance to all the best shops, restaurants, and Diamondhead too:)
Genuine Expedia guest review
Other trip Jul 23, 2015
A Traveler
US
1.0 / 5Poor
Originally booked four nights. Left after the first. Hotel location was good but hotel itself was not worth the money. Small room. Didnt feel clean.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for your review and I'm very sorry to hear that the hotel didn't meet your expectations. We do pride ourselves on good service and cleanliness. I'm sorry you didn't get this impression and we will definitely use your feedback to see how we can improve. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
4 night romance trip Jul 12, 2015
A Traveler
US
4.0 / 5Excellent
Close to Waikiki beach and walking distance to shopping areas.
Genuine Expedia guest review
Other trip Jul 13, 2015
heejooperio
US
4.0 / 5Excellent
"WaikikiV"
We were impressed with our stay here. The hotel clerks answered our questions. I do wish they would have reminded us when we checked in that there's a free breakfast in the mornings.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Dave and Kora, I'm so happy to hear you enjoyed your stay with us. I will be sure to remind the front desk to make sure they're mentioning the breakfast at check in. We hope to see you again the next time you're in town. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
2 night romance trip Jul 7, 2015
Dave and Kora
US
2.0 / 5Fair
"great staff but better value elsewhere"
I hate to leave a critical review as the staff were so lovely and helpful, the saving grace of this property. I do feel obliged to inform other guests about my experience. Calling this a boutique hotel is a stretch. I stayed in a Boutique Queen Room which the flashy plexiglas headboard and cheesy LED light lamp give it a boutique-ish look. The slatted glass windows do not shut firmly so the air conditioner is doing a lot of work and wasting a lot of energy needlessly. The location is ideal one block from the beach and near the heart of the shopping district of Waikiki. The duvet under the cover has makeup, snot, and dirt; hardly a pleasing sleeping environment. The paint is marked, dinged and scratched giving the boutique look a dorm feel. The bathroom is small but functional, the sink is hanging off the wall with globs of caulking which unsuccessfully makes it look repaired. Continental breakfast was adequate, a variety of breads and pastries, yogurt, bottomless coffee which actually tasted good and juice. I would describe this hotel as a modified hostel with a nice try at making it feel kitschy and cute. At the price they're charging you can find something about half the price and stay two blocks away. If you are eco-conscious and looking for accommodation that is worth your hard earned money, I'd recommend comparing to other options.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you very much for your feedback. We'll share this with our management team so we can continue improve our guest experience. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
1 night romance trip Jul 9, 2015
A Traveler
US
2.0 / 5Fair
"Waikiki"
Great staff very helpful, please update your rooms they need updating badly
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Robert, Thank you for your review and input. We have started renovations on our rooms and we're very excited for the new look. I'm happy to hear that you received excelled service while you were with us as that is something we pride ourselves on. We hope that you come back the next time you're in Waikiki to see our renovated rooms. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
3 night romance trip Jun 23, 2015
Robert
US
4.0 / 5Excellent
"Waikiki stay"
Very good
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Guilhem, Thank you for your review, I'm happy to hear you enjoyed your stay. We hope to see you again next time you're in Hawaii. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
7 night romance trip Jun 14, 2015
Guilhem
US
2.0 / 5Fair
"High point "Staff" friendly and helpful!"
Floor in room dirty, shower floor slippery, A/C poor operatioin, a lot of ouside noise!
Genuine Expedia guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for your review and feedback. What is described is definitely not up to the standard we expect and will be discussed with the management of the appropriate department. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
Other trip Jun 26, 2015
Ray
US
4.0 / 5Excellent
"Great bang for your buck!"
At first I was a little unsure of the hotel, it seemed small and a bit old. Although the rooms were small and the bathroom even smaller, the rooms were very clean and comfortable. The staff was amazing, friendly, and very helpful. The location couldn't be better. I think this hotel is a gem!
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Jennifer, Thank you for your review, I'm very happy to hear you had a good stay with us. I will let the staff know of your kind words and I'm happy you loved our location. We hope to see you again the next time you're in Hawaii. Mahalo, Tom Kloss Stay Hotel Waikiki General Manager
1 night family trip Jun 21, 2015
Jennifer
US
2.0 / 5Fair
"Bed and breakfast"
Do not Pau atention to 50% Of disco una, because it os a marketing strategy, and for that Price you can get a better option at Waikiki beach
Genuine Expedia guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for your review, I'm sorry to hear that your stay didn't meet expectations. We will use your feedback to continue to improve and help us deliver the great service other guests have spoke of. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
Other trip Jun 24, 2015
Carlos
US
2.0 / 5Fair
"Great location. Good service. Awful Hotel!!!!"
Room was sufficient but far from resort or anywhere near what the website photos portray- think college dorm furnished by ikea. Bed was comfortable but air conditioner was positioned so it blew right over my head and I had to rearrange table and floor lamps so there was actually a light near the bedside. Bathroom was clean though very cramped and towels were refreshed sparingly each day. Would have been overall fine with the stay for what it was except I received a phony call the morning I was checking out from someone pretending to be the manager- said they had a system wide shutdown and needed to rerun my credit card as part of an audit check- whole thing sounded kooky. I was given the option to come down to resolve- once I said I'd be down, they insisted it be done over the phone (they asked for the cc number)- I said no and they hung up- turns out they called into the hotel and asked directly for my room number- never told front desk who they needed to speak to- I informed them and let them know they were probably going to be calling back for other rooms. Definitely not something I would expect I happen at any hotel on a business trip. Also- the price is a rip-off- to compete with reports in the area, they inflate the prices- but you can stay at a high-rise around he corner for just $20 more a night... And there you can actual see outside your windows, have an actual view, and you even get a robe in your closet. Will not be staying here again for any future trips.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you very much for your feedback. We'll share this with our management team so we can continue improve our guest experience. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
3 night business trip Jun 16, 2015
A Traveler
US
1.0 / 5Poor
"So dirty, and so gross"
So dirty, they never clean this place and I have pictures to prove it. Found hair in my complimentary breakfast. Multiple times. Not many parking spaces, and no parking on the streets around.
Genuine Expedia guest review
Other trip Jun 9, 2015
Jessica
US
5.0 / 5Outstanding
"Perfect location!"
We loved this hotel. It was cute and quaint and right across from Waikiki Beach! The staff was super friendly. We were in the center of everything. Definitely coming back to this hotel.
Genuine Expedia guest review
Response by Stay Hotel Waikiki
Aloha Jaime & Allison, Thank you for taking the time to share your experience during your recent stay at our hotel. It is always great to hear guests taking advantage of our convenient location to famous Waikiki Beach and area shops and restaurants. Our friendly staff is known for their helpfulness and their in-depth knowledge of island attractions. I will be sure to pass along your kind words about their service. We hope to see you again very soon in the near future. With warmest aloha, Carolyn Pinho Assistant General Manager Stay Hotel Waikiki
Other trip Jun 9, 2015
Jaime&Allison
US
3.0 / 5Good
Close to beach, friendly staff. Room was very small but beds were comfortable.
Genuine Expedia guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for taking the time to share your feedback about your recent stay at our quaint and comfortable hotel. We do hope that you come back for another stay soon when next you visit the islands. With warmest aloha, Carolyn Pinho Assistant General Manager Stay Hotel Waikiki
Other trip Jun 9, 2015
A Traveler
US
3.0 / 5Good
"Good Value"
From the outside, the hotel looks like an old apartment building located between two (2) other apartments. Inside, the hotel is decent and the rooms are clean and comfortable. The staff is friendly and helpful. There are no restaurants or stores at the hotel but there is a karaoke bar near the lobby. The beach is close and everything is in walking distance. If you are looking for a basic, no frills hotel just to sleep, you can't beat the price. My only complaint is the parking. Parking at the hotel is located in a small underground garage and is limited. I had to wait until the next day of my stay to get a spot. Other parking options are limited and expensive.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Darryl, Thank you for taking the time to share your feedback about your recent stay at our hotel. Along with our great location that is conveniently close to area shops, restaurants, and famous Waikiki Beach, we are in the center of a cosmopolitan hub that attracts millions of visitors a year, which is why Waikiki is literally a big little city in the middle of the Pacific Ocean. How exciting for you to have experienced all the buzz firsthand! :) The next time you visit us, please feel free to inquire with our friendly guest service agents, who will be happy to direct you to the best options for free street parking in the area. Parking is definitely at a premium in Waikiki and many hotels our size do not even have the option at their properties; we are very fortunate. Thank you again for your valuable observations. Please consider staying with us the next time you are in town. With warmest aloha, Carolyn Pinho Assistant General Manager Stay Hotel Waikiki
4 night trip May 28, 2015
Darryl
US
2.0 / 5Fair
The access to lobby bathroom is terrible that you even have to ask for the key to be able to use. The same breakfast is served the entire six days of stay. At the end of the check out you are charged for the beach towel you use that you borrow . When they run out the receptionist tried to offer floor towel instead of the beach towel. How rude????
Genuine Expedia guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for taking the time to provide feedback on your observations of our hotel during your recent stay. I would like to take the opportunity to address the following points that you have highlighted: *Our guest bathroom - Most hotels in Waikiki keep their lobby bathrooms locked as there are many hotel and non-hotel guests visiting our property on a daily basis. In our case, Wang Chungs, an extremely popular karaoke bar, is located in our lobby and attracts many patrons. *Our free continental breakfast - We are happy to provide our valued guests with a delicious and fresh daily continental breakfast. Review over review, this feature, which is covered in your nominal amenity fee, is one that is consistently celebrated by our guests. *Availability of beach towels - Because our property is located just one block away from famous Waikiki Beach, I am sure that you can imagine how frequently our guests use their beach towels. When we run out, we do make sure to provide hotel guest towels, which is what must have been provided to you during your visit. The towel service is also part of the modest amenity fee, which also includes the unlimited use of our beach and recreational equipment, daily newspapers, unlimited use of our business center, and of course, our daily continental breakfast. I do hope that you give Stay Hotel Waikiki another chance to help your next Hawaiian experience a positive and memorable one. With warmest aloha, Carolyn Pinho Assistant General Manager Stay Hotel Waikiki
Other trip Jun 4, 2015
A Traveler
US
3.0 / 5Good
"Strange but ok hotel"
Stayed a few nights and I would stay again if I had to
Genuine Expedia guest review
Other trip Jun 4, 2015
milipete
US
2.0 / 5Fair
"Accesible to everything; nice location"
The location is good; but the room itself is not comfortable; the outlet & lights is not working, the AC is not that cold..
Genuine Expedia guest review
Other trip Jun 2, 2015
MJ
US
2.0 / 5Fair
"Basic hotel service for cheaper price"
Not as nice as other Honolulu hotels but since its cheaper compared to the other hotels in the Waikiki area, tolerable to stay for a night just to sleep over before a flight.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you very much for your feedback. We'll share this with our management team so we can continue improve our guest experience. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
1 night family trip May 18, 2015
A Traveler
US
3.0 / 5Good
"Nice hotel close to beach good deal for $ paid"
Small but clean friendly staff close walking to everything bathroom and rooms very small
Genuine Expedia guest review
Other trip May 17, 2015
mn
US
1.0 / 5Poor
"Disappointed!"
Disappointed! Very old!!! Rooms don't have a luggage rack or a list a chair, you have to drop everything on the floor. Very cheap curtains, can't even close them to have some privacy from another building across, which is a few feet away. Very limited lighting, can't see much, bath tab is very slippery, the bed... I would say it is actually a mattress only.
Genuine Expedia guest review
Other trip May 16, 2015
Cruise lover
US
4.0 / 5Excellent
"Nice hotel close to the beach, good breakfast"
We stayed 5 days, had a great time in waikiki, bus service is the best
Genuine Expedia guest review
Other trip May 15, 2015
Nina
US
4.0 / 5Excellent
"Good budget hotel close to the beach."
It's a nice little hotel just a block away from all the shopping and beach spots. The staff is friendly and helpful. The room is fine - nothing fancy, but if you just need a place to sleep and shower, the rooms are small and clean. There is a bit of noise at night, from the karaoke downstairs and night life in the area, but with the door closed it blocked out a lot of that. The lighting in the room is hooked up a little weird, the switch only controls a small decorative light by the dresser that you can't see anything by, so you have to walk around turning on the other small lights in the room. It just seemed odd not to have any large or overhead lights hooked up. The shower faucet leaked a little constantly, but not enough to be loud. Otherwise the room was clean and neat.
Genuine Expedia guest review
Other trip May 15, 2015
Laura
US
4.0 / 5Excellent
"Stuck in Hawaii"
Our flight was delayed a day, so we had to scramble to find another place to stay until we leave the following day, and got this place. It didn't look all that but it was actually comfortable. And the staff was very helpful checking for bus schedules, holding our bags, just overall really nice.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for your review. I"m happy to see we were able to help you out and that you had a good stay. I'll let the staff know of your kind words. We hope to see you again next time you're in Hawaii. Mahalo, Tom Kloss General Manager
1 night family trip May 12, 2015
JESSIE
US
4.0 / 5Excellent
"Quaint hotel friendly staff"
The hotel staff is very friendly, the rooms are quaint but comfortable. The continental breakfast was better than a lot I've had. Some concerns are the limited parking. They'll charge you for all the days up front if you have a car but you're not guaranteed a spot. Many of the electrical outlets in my room did not work. Not a huge issue but a minor inconvenience. They have beach mats, chairs, and flotation devices for use and a karaoke bar downstairs. It's a quick one block walk to the beach and a grocery store next door. No pool but again not a big issue. Definitely staying again.
Genuine Expedia guest review
Other trip May 12, 2015
A Traveler
US
2.0 / 5Fair
"Loud, loud, loud"
I thought I'd take a chance in a hotel with mixed reviews.... That was a bad choice. The location was great, but everything else about the hotel was sub par. Definitely not a 3-star hotel like was advertised. the quality of the hotel was greatly exaggerated in the photos. The worst part was waking up to noisy trucks honking and backing up at 6 am. The front desk said they will be renovating and getting sound proof windows within the next couple years. Until that has happened, I don't recommend anyone stay here.
Genuine Expedia guest review
Other trip May 4, 2015
Patrice
US
1.0 / 5Poor
"Really not good place to stay at but location is g"
Beds are so small I believe these are kids size beds room was sad and small.
Genuine Expedia guest review
Other trip May 4, 2015
A Traveler
US
4.0 / 5Excellent
"I love the people, I could do without the room."
Wasn't bad. Receptionists were super helpful. If you're going to be needing a place to park your vehicle, make sure you call ahead! They fill up FAST. The first night was pretty loud (Sunday night), so weekends tend to be loud and weekdays are significantly quieter (other than the trash trucks picking up at 6am). Close to the beach, the zoo and aquarium are NOT walking distance unless you think 20 minutes is walking distance. I would stay here again simply for the receptionsist, I'm pregnant and had a craving at 11pm and they did everything in their power to help find a place that was open for me! If you get the chance to stay here, Lei'Nati and the GM are GOLDEN. The room IS smaller than pictured, well at least the bathroom is. The shower is not for 2 and it's hard to get in and out since the door covers the shower and opens up to the sink and toilet.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you very much for your feedback. We'll share this with our management team so we can continue improve our guest experience. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
4 night romance trip Apr 26, 2015
Kylie
US
2.0 / 5Fair
Not the cleanest room took more money off my credit card than they were supposed to, very small, the staff was friendly enough and it close to the beach
Genuine Expedia guest review
Other trip May 1, 2015
nicole
US
2.0 / 5Fair
"Cheap and dingy but in the heart of Waikiki"
We had an extra day in Hawaii so booked the least expensive room we could find. We got what we paid for. The hotel was dingy and no parking on the night we checked in. We had to park 5 blocks away at another lot. On our departure date the elevator was broken so hauling our luggage down 5 flights of stairs wasn't fun. Loud rooms, especially in the early mornings when the garbage trucks start up.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha, Thank you for your feedback, we do have very limited parking on site but there are a lot of options very close to us. We are currently undergoing a renovation and we hope that you will give us a second chance once that is complete so we can get your feedback. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
1 night romance trip Apr 28, 2015
A Traveler
US
2.0 / 5Fair
"Be careful"
I ended up finding roaches in our room they had to spray twice. We rented a car and after parking over night we had found a few in there as well. The staff were very pleasant and professional, but this place is in need of a renovation.
Genuine Expedia guest review
Other trip Apr 30, 2015
A Traveler
US
4.0 / 5Excellent
"Waikiki"
Overall it was a good hotel. the amenities charge was not expected. It says free wifi on the site but I was charged additional for wifi and breakfast. I just want to know what I am paying for up front and Hotels.com should be aware of these charges.
Genuine Hotels.com guest review
Response by Stay Hotel Waikiki
Aloha Eric, Thank you for your feedback on your stay. We're happy to see that you had a good stay with us. We do have our amenity fee charge on the hotels.com website as we try to be as transparent as possible. We do hope to see you again the next time you're in town. Mahalo, Tom Kloss General Manager Stay Hotel Waikiki
2 night romance trip Apr 26, 2015
A Traveler
US
3.0 / 5Good
"My Stay @ STAY Waikiki"
It was sufficient for its intended purpose, staff was very friendly and helpful, the morning's continental breakfast was REALLY good and started off our day in Waikiki on an excellent note.
Genuine Expedia guest review
Other trip Apr 26, 2015
A'ole TMT
US
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