Crowne Plaza Houston River Oaks - Houston

This hotel is badly in need of new carpets and an air purifier. Musty odors, cigarette smoke and a chemical smell permeated the place. The central location, and some friendly staff who provided great service was a plus.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel nice staff and location great . Hot water in shower not available. Shower a little small.

Genuine Hotels.com guest review

The room was clean and tidy. The bathroom was nicer than some of the 5 star hotels'. I liked that they gave us the choice to valet park or self park. Overall a great stay.

Genuine Hotels.com guest review

The hotel is in a great location to view the sites of Houston. Easy access to the freeway. Friendly staff, and clean, spacious room.

Genuine Hotels.com guest review

Gr8!

Genuine Hotels.com guest review

Upon arrival the valet didn't have a luggage cart. Our luggage was actually placed out in the driveway and we were told it would be brought to us. I went to check in an hour after check-in time and we waited half an hour before a room was ready for us. We looked outside and our luggage was still out in the middle of the driveway. Finally we got a room […] only to find that the hot water didn't work in the shower. A maintenance man came up and replaced the faucet and we finally had hot water. The manager offered to comp my parking and give me a free breakfast. That's it. She offered me something that I really shouldn't have to pay for in the first place as a consolation for being treated like a motel 6 inhabitant. Sour grapes? You bet. Read more

Genuine Hotels.com guest review

The bed sheets felt like I was trying to sleep in a heavy starched dress shirt. Too rough and hard. They shoud try some fabric softner. The towel felt as if they were sand paper.

Genuine Hotels.com guest review

Would not return back to this hotel. The rooms and hallways smell like a nursing home. The decor feels very early 80s. The parking and garage are badly managed/in disrepair. The service staff was non-responsive when the room I reserved and prepaid for was not available.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was in town for one night to attend a concert at the Toyota Center. The hotel was close to the arena yet far enough away from the crowds. The hotel was also a short drive to the Galleria Mall. The hotel staff was great. They were friendly, accommodating, and readily available. The rooms were very clean and well stocked. The lobby was beautiful and […] very welcoming. There was plenty of on site parking in a well lit easily accessible parking garage. Self parking and valet were both reasonably priced. The best thing was that people in next rooms could not be heard through the wall and we were not interrupted by housekeeping first thing in the morning. I will definitely stay there again. Read more

Genuine Hotels.com guest review

had a good stay, but the floor we were on (10th) hall carpert were wet and had a sour smell that was just horrible.

Genuine Hotels.com guest review

I highly recommend , very nice professional , great service

Genuine Hotels.com guest review

Hotel was great, staff very friendly Hotel com said parking was free but it wasn't, please update your files

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was disappointed with this hotel. The room was dim, the bathroom had a bulb burned out, the carpet was old, the toilet ran after flushing, the shower had low water pressure and when put to a certain temp, would make a knocking noise. I heard water running all night, I thought it had rained outside, but that was not the case. The internet was poor. […] I connected and downloaded email, then was unable to use it for almost an hour. When it recovered, the bandwidth was 0.17MB/sec (should be over 3 at least). The same thing happened in the morning. The ribs in the hotel restaurant were greasy (not good for Texas). On the bright side the lobby and restaurant were nice. But that's not what you want out of a hotel. Not up to the Crowne Plaza levels. There are lots of other hotels close by, so pick another one. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

NICE HOTEL, BUT NO SHUTTLE TO THE BBQ COOKOFF .

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was GREAT! Rooms were clean, actually the Hotel itself was very clean. Perfect location for shopping the Galleria and or visiting Lakewood Church .Shuttle service was a plus.

Genuine Hotels.com guest review

I was worried when I read the last couple of reviews, however, the staff was very nice and my room was clean and spacious.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Excellent location. Would recommend Friendly staff.

Genuine Expedia guest review

Very comfortable and enjoyable stay. Easy in and out by car to 59 and surrounding area including the Galleria mall. Staff was exceptional.

Genuine Expedia guest review

The hotel was old and has aged poorly, The check in staff was not the best basically twenty something boys with oversize suites on. The parking fee was stupid no one should have to pay to park plus pay for the hotel rude. The parking deck was old not clean and the elevator broke down twice during my stay and trust me having to carry catalogs up and […] down the stairs was not fun. after everything is said and done it was a roof over my head for the 3 days i needed it was not in the hotel more than 8 hours to sleep at night so i managed ok. but i will NOT, NEVER WON'T stay here again. Read more

Genuine Expedia guest review

Bed was not made when we got to our room, which left a bad impression. Otherwise the hotel was good. It is a bit hard to find the hotel as the address is on a freeway. The hotel is on the feeder road to the freeway.

Genuine Expedia guest review

Disappointing experience for the price. Great location, but a little rundown. Acceptable cleanliness and service, but definitely did not live up to other ratings or its name.

Genuine Expedia guest review

Peeling wallpaper, dirty carpeting, pipes wrapped with packing material, brown water that was curtly explained by a changed pipe, mediocre food. On a brighter note, the water improved and most of the staff were nice.

Genuine Hotels.com guest review

We were running the Houston Marathon and stayed one night. They were very accommodating and allowed us late check-out so that we could come back and shower after the race. The room was very nice, including a fridge and microwave. I would definitely stay here again.

Genuine Expedia guest review

T.V. channels did not work. The room was comfortable, large and well equipped. There was no noise in the hallways. The beds were comfortable and linens were ample. The parking garage cost eight dollars and was, at times annoying, as you had to swipe your room card to enter and exit. The room temperature was hard to adjust. The television was on upon […] my arrival. When I went to look at the television at eight thirty p.m. the HD channels went off leaving maybe six channels to look at. Of the six channels working four of them were ESPN. I called the desk and they told me that someone was working on the problem as we speak and we should have the channels back in an hour or two. It was agravating because the next morning at check out I again asked about the channels that were off. The desk clerk said," Oh, we are aware of that and someone is working on the problem." Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Crowne Plaza is reasonably priced and well located. Room service food is better than average; parking rates are good value; staff is courteous. Initial request for room away from elevators was not honored. Room was near both elevator and vending. However, request to change was graciously and speedily handled and was an apparent upgrade. TV reception […] was unavailable for two of our six nights. Other amenities were fine. We are repeat customers and will remain so. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Great Location and Nice Hotel for a reasonable price.

Genuine Expedia guest review

Lovely hotel, but it is mandatory to pay $8 a night to self park your car in their parking garage and valet is $13 I believe. All-in-all it is a nice place and I will stay there again.

Genuine Expedia guest review

Firstly, upon coming to the hotel I was not impressed with the staff, their willingness to help and attitude left me with a bad vibe. Next, upon coming to the room we realized that there were cleanliness issues, a nice gaping hole where pipes came into the room, and the bed was horrendously uncomfortable (mind you I've stayed at Two-Star hotels with […] better beds than this one). I'm not one to complain but this could not be ignored. For the price of the hotel, I feel the amenities and over all quality of service lacked greatly. Hotels.com should have this set at a Two-Star hotel to give customers a realistic expectation (I realize they are not responsible, Just making my point clear). They also charge for parking, which I can understand if you were in downtown. The Magnolia does not even charge as much as them and they ARE downtown. I leave you with this last bit on Quality of Service: Upon checking out of the hotel, I was charged the wrong amount for the parking. The correct amount for the charge was on the receipt... but in reality, I was charged one hundred dollars over and when I finally arrived safely to my home, I checked my balance to see this atrocity being processed. Oh yes, simple human error... but, to make things worse, they could not help me one bit until the following Monday since their accountant was no longer there for the day. Please beware and happy travels! Read more

Genuine Hotels.com guest review

Love it! I'll always book this hotel when in Houston!

Genuine Hotels.com guest review

The lobby was very nice, but the room looked like it was old and needed updating. I was in a handicapped room and they claimed that they did not have another room to put me in. So, it was inconvenient as I had not bathroom counter to put my toiletries on. There was a small table in the bathroom so I used that, but it was definitely more inconvenient. […] For the price point, I wouldn't choose to stay here again. I can't say it was a bad experience, just not a great one. Also, the check in process took a lot longer than most hotels I go to. I am a fairly frequent business traveler. But, the room was quiet and comfortable. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Room keys didn't work. Had to call maintenance to get in. TV wouldn't come on. Previous occupants messed with remote, and obviously staff didn't check before we got there. WiFi didn't work, and desk clerk was indifferent about helping me get connection. Glad I didn't pay full price for this hotel room.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very nice hotel located in River Oaks area right on top of the 59 heading toward Galleria. The staff was attentive. At check-in, we voiced our concerns about hearing freeway noise on the 8th floor, the highest room available, so they gave us a room on the backside and it was very quiet. It's a good location close to many nice restaurants. The hotel […] provides nothing special as far as amenities, but it served our purposes well as business travelers and we would come back. Read more

Genuine Expedia guest review

We had the best time.The staff treated us like we were the most special people.They put us up high so we could see the city.we went to rest and that is just what we did. Thank you for just getting away to rest.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was nice convinient stay for the money.

Genuine Hotels.com guest review

We enjoyed our stay immensely and have no complaints!

Genuine Hotels.com guest review

Thermostat was set up to 78 - 80 degrees, yes even when it was sort of cool outside, i couldnt set the thing lower. I had pre paid the breakfast and they forgot to give me the breakfast tickets when I checked in. The room was ok.

Genuine Hotels.com guest review

The hotel was in a great location clean and excellent service the restaurant was good and reasonably priced

Genuine Expedia guest review