Marriott's Desert Springs Villas II - Palm Desert

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Genuine Hotels.com guest review

We absolutely LOVED this place! Our villa was beautiful and the pool was close by. We will definately stay here again!

Genuine Hotels.com guest review

The resort was quite large . Grounds were kept beautiful. Location was perfect

Genuine Hotels.com guest review

Everything was great, my only complaint was housekeeping would wake us up everyday at 8am and then kept coming back even after we told them we did not want any cleaning done.There were no privacy signs to put up so we just had to constantly turn them away. Also, we asked for some salt and pepper because the unit came with a kitchen and we wanted to […] cook. We did not receive the salt and pepper for 2 hours, long after we had finished our meal. They excuse it by saying that the villas are far away. BUT they gave us no warning that it would take that long. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

excellent- first experience with hotel.com and was very pleased.

Genuine Hotels.com guest review

I was very impressed with our stay. My 2 young daughter's and I stayed for 2 nights, and we found it to be a very relaxing, enjoyable experience. The pool was lovely and clean and not crowded, and there was plenty of room for my kids to run around outside and play while I cooked on the outside grill. When I initially noticed that I had been placed next […] door to younger college-age kids on spring break, I was dismayed that there were so many of them in the room and there was a lot of noise. I asked to be rebooked in a different room and the staff were very courteous and accommodating, quickly booked me in another room, and sent security to ensure the young "spring-breakers" were not bothering anyone else. The room was clean and the kitchenette had everything needed to make a simple meal. Very enjoyable stay and I will be back! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Check in a bit slow - line-ups - not enough parking. Nice to get a phone call when our room was ready. Lovely property, very comfortable rooms. Pool area outstanding.

Genuine Hotels.com guest review

The facility was amazing. Looked forward to a night away with family, but will not stay there again. At over 200 a night I did not expect to be kept up all night by parties in next rooms until 6am. (not exaggerating). Front desk did nothing about it at all. Sad to say, have gotten more peaceful nights sleep in a 80 dollar a night motel. I realize parties […] do happen, but at a facility like this and at the prices they charge for everything I would have at least expected they would have done something to solve. A little service for the money paid would have been nice. Read more

Genuine Hotels.com guest review

Verry nice and comfortable.

Genuine Hotels.com guest review

Great location. Clean. Friendly staff. Very accommodating if there are problems. TV provider--Direct TV was terrible.

Genuine Expedia guest review

Heated pool was very nice. I was expecting housekeeping to visit during the week vacation. They were very responsive to our requests for more towels, dishwasher soap and trash bags. The one bedroom with kitchen, living room and dining room was very spacious. The studio we had next door was pretty small. The wifi was not very consistent and my college […] age kids had to work to connect. Read more

Genuine Expedia guest review

Loved the accommodations for the room and surrounding grounds. Only disappointing aspects were no restaurant and unclear directions to my building where my room was. Great fitness rooms . A.

Genuine Hotels.com guest review

Great place, great location, excellent facilities and wonderful resort. Enjoyed the pool, golf course & ambiance.

Genuine Expedia guest review

The check-out policy is atrocious - industry worst? The room we were provided, without success in changing was a tunnel looking out at a parking lot - nothing vacationy or resorty about it at all. While the staff made the bed and straitened every day, they did not clean and we did our own dishes, clean the coffee maker in hopes of coffee each morning, […] but alas, one packet per week seems to be the Marriot's policy. Read more

Genuine Expedia guest review

We had dirty sheets wen we checked in. Not sure if I was supposed to get maid service, but I didn't.

Genuine Expedia guest review

Perfect location and would go back anytime. Nice having a kitchen for breakfast and lunch foods. Pools were great and near the 10 and 111 for driving to hiking locations or golf.

Genuine Expedia guest review

couch was very not very comfortable

Genuine Hotels.com guest review

Hotel was clean and service was courteous and friendy for the most part. Only complaint was that pool staff had moved are towels at the pool. We lost are seats and umbrellas. Location is close to restaruants. Room was small and it was not easy to upgrade because our booking was prepaid through Hotels.com.

Genuine Hotels.com guest review

I was dissapointed with my staff. I was not able to use the main pool. Their was still coffee in the coffee machine. I would not recommend this place for couples. Stay at the main hotel. This might be okay for families, but a little pricey for what you get.

Genuine Expedia guest review

We had a dreadful and inconvenient experience checking in. Driving in traffic for 2-1/2 hrs with a crying toddler and impatient teenagers to our destination was horrendous. We thought that upon checking in (11:00pm) everything should be smooth sailing from there on. I showed the receptionist my itinerary (1 bedroom / 1 bathroom villa) and she provided […] us a room. We drive off the premises to go to our room located in a separate section of the hotel. We arrive to the room and were greatly disappointed and tremendously upset. We were given a regular deluxe guest room and not a villa. I called the reception area to complain and the receptionist had the audacity to tell me that I needed proof on my itinerary to show that I paid for a villa (1200 sq ft room) because they did not have any villas available. I complained and stated I had perishable food, which I brought for my villa for my family, and I had a cranky toddler. The reception area kept me on hold for a long time, and then told me I needed to drive back to their location in order for them to help me. Upon arriving back, they had the keys to a new location or villa as I had requested/paid. When we FINALLY arrived to our 1 BR/1BA villa, we were left in awe. It was gorgeous! We wished the pools were situated closer to our area/building...inconvenience. We were not compensated or given anything for their inconvenience at check-in. Overall, we enjoyed staying at the JW Marriott Desert Springs Villas II. Read more

Genuine Expedia guest review

nice room, pool water was too hot, like bath water.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Too early of a check out time and the closing the pool hour is way too early. Ten o'clock in the morning does not give u enough time to get up, pack, grab a bite to eat before u have to exit. Then, ten o'clock pm is way too early to close the pool. We made this a specific no kid trip so that we can stay up late. It's hot and there's no use of the pool. […] Other than the much hated ten o'clock hour, every thing else was great. Read more

Genuine Expedia guest review

Wonderful resort to stay at. Staff was curteous and extremely helpful. Our room was clean and extremely comfortable for a family of four.

Genuine Expedia guest review

First rooms they sent us to were not good. Nice room, but had that shut up smell. Also the grass was dead in front of the condos. It was located by the street and very noisy on the deck. The stair outside had not been swept in awhile. Went back to the front desk and requested another room . The person at the front desk was very apologetic, and set us […] up in a great room with a view of the golf course. We were very pleased with the next condo. Read more

Genuine Expedia guest review

The check-in process was a nightmare. Took an extremely long time, and the staff member that was trying to help me seemed very unknowledgeable of the grounds. We got to our room and it was beautiful and extremely clean. We went to turn on the tv and there weren't any batteries in the remote. We called down to the front desk twice, and they said they […] were sending someone. After returning back to the room a few hours later, we still had no batteries or a new remote, but had a voicemail from the front desk saying that they had fixed our safe. Our safe never had anything wrong with it. Read more

Genuine Expedia guest review

As a Marriott visitor,....I love love love to stay there and always make it my first choice in hotels. My registration experience came with great hospitality and a strong sense of welcome. My only regret is having to leave the premisses after my reservations are over. I will continue to stay as long as I'm able to. Lori G.

Genuine Expedia guest review

Very poor. Never again. Units badly need updating. They are noisy. The air conditioning fan has only one speed - blasting at max all night , and kept us awake. Maintenance changed the filter (very dirty) but that only helped a bit. Neighbors noises (TVs and footsteps) were very prominent. Construction crews at an adjacent unit were gutting those units, […] even on Sunday. Cooking smells from next units penertated the cracks in the doors. Staff were not at all polite. Never asked about our stay. Poster at the entry said - "Resort of the Year". I can't imagine how they got that rating. Read more

Genuine Hotels.com guest review

The location, with a view of the golf course and the mountaints in the distance was great and not too far from El Paseo. The Villa room was spacious and the service was excellent.

Genuine Hotels.com guest review

The pictures on the website are very misleading. The hotel room was not very clean. The pillows were small and uncomfortable and the bathroom had mold starting on the ceiling above the shower. I unfortunately will not be staying here again.

Genuine Expedia guest review

We reserved a lock-off room for New Year's for my son and his fiance as we were staying at the same location with friends. We arrived early and the front desk was able to accommodate us. The room had a nice view of a green on the golf course. The property is very nice but is in the process of a phased renovation. This room had not yet been renovated […] and was a bit tired, but clean. It would be wise to ask. Check out time is 10:00 AM. When asked to extend, the most they would do was an additional 45 minutes. Keep that in mind in planning your last day. The grounds, pools, etc. were in good condition. Just be aware that this is primarily a time share property and not a hotel. Read more

Genuine Hotels.com guest review

We were treated as though we booked this hotel online and didn't pay what everyone else did to stay there, so we were second class citizens there. We arrived and were put in a room right on the main road after speaking to pre-arrival about exactly where we wanted to be, and because we booked online rather than with the hotel directly we were told that […] we got the "left overs". After letting them know that was unacceptable, we were moved to the other end of the property. The side that was under construction and further away from everything on the property. There were no towels in the room, no blankets or sheets for the sleeper (we knew it was going to be used for our kids and let them know we needed it) and had to wait until 10:30 at night to get them. We checked in at 6pm and asked for towels & sheets at 7pm. The front desk just pushed it off on housekeeping for the mistake.Mosquitoes are abundant here, so bring the repellent. They seem to find their way into the room very easily, so prepared to be bitten. DON'T STAY IN A DOWNSTAIRS UNIT LIKE WE DID. These places were slapped together very quickly and the ceilings popped and every step taken upstairs is heard very well downstairs. We had a herd of elephants that ran 24 hours a day upstairs from us so we got not sleep at all on the only weekend we've had off in years. Extremely frustrating to know theres nothing you can do in the middle of the night with people who could care less about the others staying next to/below them. Read more

Genuine Expedia guest review

I liked it!

Genuine Expedia guest review

Great hotel, beautiful surroundings, big comfortable rooms, bbq pits, pool - would definitely return!

Genuine Expedia guest review

The room we were provided was not what I was lead to believe I had reserved.

Genuine Hotels.com guest review

My family and I were only able to stay one night and we were bummed we couldn't stay longer to enjoy all the facilities. The room was large and comfortable perfect for a family! We could easily stay a week.

Genuine Hotels.com guest review

We stayed in a 2 room villa which was really a suite with another regular room attached. The positives: space was big, the price was good, view was nice, amenities were good and it was conveniently located to things we wanted to see. The negatives: the 4pm check-in time and 10am check-out time are not convenient, some of the staff weren't accommodating […] when it came to check-in and check-out (we didn't get the type of room we were promised and they wouldn't let us check out any later than the 10am check-out time and the cleaning people literally waited outside our door starting at 9:30am the day we checked out), the mattress on the fold-out sofa was literally a bag of metal springs and impossible to sleep on, it got very loud when they started grooming the golf course before 8am and things on the property like the pools and grills were very spread out so we had to drive to get to some of them. It was a decent place and if the check-in and check-out times were more in line with other hotels or the staff were more willing to work with us on checking in and out, we'd give it a more glowing review. Read more

Genuine Hotels.com guest review

Great location, freeway close. Beautiful grounds, kept up very nicely with view onto Golf Green. Next to main pool. The soft bed was to die for with a cute patio and table/chairs. The only drawback was the shower, glass doors were heavy, didn't open easily and no inside handle to pull open after you are done. Needs updating badly.

Genuine Hotels.com guest review

This well kept full ammeity resort is a slice of heaven. We were a couple looking for golf in the midst of Spring Break family travel. What a joy to see all the family fun, multiple opportunitiees for activities for kids and families, great pools. We golfed there and various courses in the area using an online booking service. Location is convenient […] to the entire valley., resort is secure. Highly recommend accomodations at this resort. Read more

Genuine Hotels.com guest review

Expensive not worth money and pics on hote; website deceptive. My room was about half the size and looked nothing like the pics. It was also pricy. There were no shampoos or soaps in the room and the day of the checkout a securiyt guard knocked on the door to make sure we were leaving. the site says 11am checkout but the signs in the hotel room are […] 10am. I'll never stay there again and don't recommend it whatsoever. Read more

Genuine Hotels.com guest review

Shower drains clog creating nasty standing water while showering. All door and many cabinets and walls had dark finger prints on them.

Genuine Expedia guest review

beautiful property at Desert Springs excellent opportunities to play tennis with partners arranged by hotel gorgeous view off deck towel service in a villa most appreciated living room furniture could be more comfortable--sofa bed not so comfy

Genuine Expedia guest review

My daughter and I wanted a place with two separate master suites and a kitchen while we were at the tennis tournament in Indian Wells. We stayed here four nights. It felt almost like home. Every morning I got up early, made coffee, read the paper and took a walk around the complex. In the evening, my daughter and I would visit the pool and then rent […] a movie at the store. We made popcorn and drinks. It was a great, relaxing place to return to in the evening. The only thing that was a little wierd was the handicapped bench seat in the showers. Read more

Genuine Expedia guest review

We stayed in one of the Deluxe rooms. The place is very nice with decent cable, comfy beds, mini fridge, toaster, microwave, and plates and such. Our unit didn't have a washer/dryer, but they have free ones on the property. There's also a nice rec area and since this place is a timeshare community there are events and movies and stuff. The pools were […] nice, but didn't have enough shade for my liking. I didn't really get to experience most of the stuff here since I was a the BNP Open. We mostly just slept here. Convenient location to everything. My biggest complaint was that check in is 4pm and check out is 10am and they MEAN 10am. We were told 6x that we had to be out by 10am or we would be charged. Then the morning of we received a phone call at 9am reminding is check out was 10am and a visit from a maid at 9:30am to verify we would be out by 10am. Read more

Genuine Hotels.com guest review

The room was a surprise. From the description and picture we thought we were getting a different layout. The sofa bed, which we needed to use, was horrible. There was no padding from the springs and it was short as well. Light filtered in at night from the outside hall light and the shower had a high pitched screech. We arrived late and exhausted only […] to be awakened by the alarm at 5:30 am and by grounds crew and their machinery. That said, the location was perfect for our needs; the staff polite and helpful; the room would have been comfortable for single occupancy. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Couldn"t have been better!

Genuine Hotels.com guest review

Great service, very nice hotel room. Roomy and nice. Only complaints, bed was a little worn AND strict 10am checkout, while when we showed up at 4p, room wasn't ready.

Genuine Hotels.com guest review