All hotels in El Paso, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here900 Sunland Park Drive, El Paso, TX, 79922, United States of America, ‏‎855-239-9401
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4.0 / 5Excellent

Score breakdown (from 143 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.2
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.2
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5.0 / 5Outstanding
"Not bad at all"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
My stay was excellent. Room was big and clean. Nice comfortable and big bed.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Great review and great comments. Thank you so much for letting us know and we look forward to your next stay with us. GM
1 night trip Feb 21, 2015
Luis
US
3.0 / 5Good
"One Night Stand"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Initially the Holiday Inn looked pleasant. I was greeted by a sign in the lobby "Excuse our Mess". When we got our room, we had to wade through the construction. The room, while clean, is dated. I had this feeling the construction workers would arrive bright and early the next morning and they did (7:30am). So much for sleeping in. We heard the scissor lift being moved and conversations outside the door. When we went to leave, we were trapped by construction tape across the parking lot. I had to ask one of the construction workers to let us out. I could have made a request to be moved, but since we were only there over night, didn't cross my mind about the issues we might see. This Holiday Inn consists of clusters of building with rooms (two story). I didn't see any elevators, just stairs. You have to navigate the sidewalks through pillars that vary in width across the sidewalk. Some so narrow, two people can't walk side by side through them. This Holiday Inn is next to the Interstate Highway and fortunately our building was in the middle cluster, so road noise wasn't an issue. You might not be so lucky with the east side units facing the highway. As for the bed, it was soft. There were two sets of pillows marked soft and firm on the pillow case. My wife noticed as she had to switch pillows during the night. The soft bed was giving her a neck ache. Not the worst place I have stayed, but not the best either.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
We are very excited about the renovation and our guests seem equally pleased as well. Thank you for acknowledging the great work done by our Housekeeping staff. W While undergoing a renovation - it may be inconvenient at times, we are working deligently to concentrate the work in a specific area at a time. Because of our wonderful Villa style layout - we are able to work on one area at a time. The results are going to be fantastic and well worth it. Please come back soon to see our progress. Thank you for your important feedback. Sincerely - GM
1 night family trip Feb 8, 2015
A Traveler
US
3.0 / 5Good
"Staff and location great."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Renovations were in progress, but ours was not one that had been done. Staff and location great. Hotel will be also when renovations are complted
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
We are moving at a rapid pace with the renovations. Thank you for noticing and we really appreciate you staying with us! Sincerely - GM
1 night romance trip Feb 8, 2015
Pamela
US
2.0 / 5Fair
"hotel stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Very small room. Hotel under construction. Room needs updating. Long way to lobby
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
We are doing some great changes in the hotel and are very careful to limit where and when we do the work. Because we have a Villa style layout - this makes it possible to do the work while not inconveniencing our guests.
1 night trip with friends Jan 31, 2015
walter
US
4.0 / 5Excellent
"Weekend getaway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room was excellent! Everything was how it looks in the picture.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Thank you for recognizing our wonderful hotel and staff. Your business is extrememly important to us. Come back soon so you can see the wonderful changes we have made. Sincerely - GM
1 night romance trip Jan 31, 2015
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel is going through remodeling right now... I experienced some disconfort
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Yes - we are going through some very exciting changes, however, because of our Villa style lay out - we are able to only complete one guest building at a time - therefore not inconveniecing our guest. Please come back soon and see our great hotel. Sincerely - GM
Other trip Feb 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel next to everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great resort style place to stay. Staff if friendly and being pet friendly is a plus.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
We love all our our guests - including the 4 legged ones. Thanks for the great review and come back soon! Sincerely, GM
Other trip Jan 18, 2015
A Traveler
US
2.0 / 5Fair
"dissatisfied"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
our experience was not good. we arrived around 7:00 pm. we unloaded our car in the room and went to buy some snacks. when we came back to our room we noticed the carpet in about 1/3 of the room was soaking wet. water gushed up between our shoes. we called and they gave us another room. we had to take all bags to new room again. they took some off the bill but i think hotels.com should refund the total cost of room which was about $145.00. it was terribly inconvenient especially when u have driven all day to be put in a wet carpet room.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
We are so very sorry that you had an issue during your stay. That particular problem was unexpected and out of the hotel's control. We realize that while we strive to be perfect, at times the unexpected can happen and we always try very hard to make things right. Thank you for your review. Sincerely - GM
1 night romance trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Thank you"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Thank you very much. It was a pleasant experience and we were really happy with all the services provided.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Thank you so much for your kind and honest review. We appreciate you staying with us and also for taking time to let us know about your stay.
Other trip Dec 30, 2014
Visiting Family
US
3.0 / 5Good
"Convenient"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We were pulling a boat, so the ease of access and place to park the boat were important.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
So very happy to hear that our hotel was able to accomodate your needs. Thank you so much for staying with us and we hope you will be back soon. Sincerely, RPence - GM
Other trip Dec 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Best West Side El Paso Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent check in by staff, room was waitin for my wife and I. Wonderful check out too, because of the Expedia Booking!
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
So very happy to hear that your check in and check out process was seamless. Thank you for taking time to let us know about your stay and please come back soon! Sincerely - GM
Other trip Nov 25, 2014
Robert
US
2.0 / 5Fair
"HOT WATER"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Took over 15 minutes to have hot water. Both the sink & shower water flowing wide open.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Our sincere apologies for the issue you had with no hot water. I can assure you this was an isolated incident, but we appreciate you bringing it to our attention. Sincerely, GM
Other trip Nov 23, 2014
A Traveler
US
4.0 / 5Excellent
"Hotel stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I planned a surprse weekend away from our 2 year our twins for my husbamd and I. Hotel staff was very helpful and room was great. Only draw back was that our room was close to a party tent where they had something going in that night luckily sonit got anlittle noisy but luckily it ended around midnight.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
The best thing for us to hear is that you enjoyed our wonderful staff and guest room, and that you will be back. We appreciate you so much for staying with us. Sincerely - RP -GM
1 night romance trip Nov 7, 2014
A Traveler
US
3.0 / 5Good
"Good experience !!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good central location in El Paso. Price was average for this kind of room, and staff was accommodating and friendly. Room decor is a bit out of date and rundown, but you are paying for a Holiday Inn room ;) Convenient !!
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Thank you for acknowledging our wonderful staff and their ability to do whatever it takes for make our guests happy. We appreciate you staying with us and look forward to your next visit. Sincerely, RPence - GM
Other trip Nov 4, 2014
ken
US
2.0 / 5Fair
"slightly better than a motel 6"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    2.0
If you love the dingy feel, smell, and character of a Motel 6 or Super 8 then you'll LOVE this place! With a 0.5" to 0.75" gap under the door I was able to hear all that was going on outside my room, which included all the traffic blazing by on the interstate at 70 mph. I highly recommend against this place, especially for the price.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
We appreciate your comments - although very extreme and incorrect
3 night business trip Oct 21, 2014
A Traveler
US
5.0 / 5Outstanding
"staying at the holiday Inn in El Paso, TX."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
A nice place to stay. Very clean! Food was good! Breakfast was excellent! Area was very quiet!
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Thank you for recognizing our great staff and hotel. We appreciate your kind and honest review.
1 night romance trip Oct 22, 2014
Al
US
4.0 / 5Excellent
"Comfortable and clean."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Noce older hotel. We got in late, after dark, but hotel was clean and comfortsble. We liked the sprawling layout. It's older, but nicely kept up. We would stay here again. Also great to be on the west side of town.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
So happy to hear that you enjoy our hotel and we look forward to your next stay
1 night romance trip Oct 7, 2014
Kimberley
US
5.0 / 5Outstanding
"Great Stay!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel was located very close to Sunbowl. Hotel staff was awesome, very friendly and attentive. The room was clean and very comfortable. I highly recommend this hotel and look forward to staying when in the area again.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Great to hear that you enjoyed everything about your stay. Thank you for letting us know and also for the GREAT recommendation! We look forward to seeing you again. Sincerely - GM
Other trip Sep 23, 2014
Denise
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
older hotel
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Love the great rating and thank you for posting it! Sincerely - GM
1 night trip Aug 31, 2014
A Traveler
US
4.0 / 5Excellent
"Holiday Inn-West Side"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
This an older motel. It is very clean and from what we could see, well kept. The standard rooms are smaller, furniture and decor Is up to date for this type of motel. We went for the weekend for some down time together. The food in the resturant was very good. We had breakfast there twice( our breakfast was included in our room rate). We ordered off the menu one day and the. Udder the next. Both very good! The last evening, we had dinner and drinks in the bar. My margarita was great, the dinner was great and the bartender was fast and very attentive! The only reason I did not rate the room higher was our mattress was not wonderful. Too soft. The room rate made it still great stay! Lastly, we could take our dog as we went at last minute. All and all, good location, good food and service, and a clean room!
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
So very glad to hear that you enjoyed our hotel and all that we have to offer. Thank you so much for staying with us and also for posting your review. Please come back soon! Sincerely - GM
2 night romance trip Aug 29, 2014
P Sanders
US
4.0 / 5Excellent
"Centrally located"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
This place really was located in a fairly good area close to Sunland Park, mall, arcade, casino. Loved the pool and spa. Had a drink at the bar and they had a restuarant with good prices but we opted for something which was close by. We also hit the local casino and the arcade that just happens to be right behind the hotel with go carts miniature golf etc. overall we had a good time the only problem we had is navigating the area of the motel itself to get to the bar to the pool and back to our room we kind of got lost. If you choose to stay here which I suggest you do you'll understand what I mean.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Thank you for the great recommendation for other travelers to stay with us. We have allot to offer travelers. We appreciate your valuable feedback - look forward to you staying with us again very soon. Sincerely - GM
1 night trip Aug 21, 2014
Lora
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The people at check in were helpful and changed our rooms to adjoining like we needed with no complaints.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
So glad to hear that our Front Desk were helpful and accomdating. We will always do our very best to make sure all of our guests are comfortable and can relax while staying with us. Thank you so much for letting us know! We appreciate your business! GM
Other trip Aug 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Everyone was very helpful, kind, and welcoming"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful Everyone was very nice, Helpful (I am disabled, and have a hard time walking), and understanding.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
We have a great team here at the Holiday Inn El Paso Sunland Park, and I am so glad to hear that they were sensitive to your needs and took great care of you. You are very much appreciated and we look forward to you staying with us again in the very near future! Sincerely, GM
Other trip Aug 15, 2014
Carol
US
3.0 / 5Good
"Pcs"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The hotel was in a good location. Shopping and food right near. The room for 4 had a king bed and a sofa bed. It was a room for those with a pet. The room was near the outside pet area. There was a washer and dryer which is what we needed. What I did not like: room was not very clean. The floor/carpet Needs a good cleaning; when walking in the carpet out socks and kids feet were black! Even though we reserved for 4 people and breakfast was to be included. However, we only received a voucher for 2 breakfasts per day and the buffet was $23 per person per day! What?!? Staff was hit and cold. Check in staff great next day not so much. Pool was added bonus.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Thank you for your comments - your feedback only helps us to know what we are doing right and also what areas we need to review. Appreciate you taking time to let us know. GM
3 night business trip Jul 26, 2014
Tiesha
US
3.0 / 5Good
"The small letters!!"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
I traveled with my familiy and stay just one day. In the room we found a bug and when the pillows felt to carpet, they picked up a lot of hairs, so vacuming needs to improve a lot. The next day, in the restaurant, they explained us that the rate, just included breakfast from buffet for the adults and kids could order from kid's menu, but also the buffet was closed at 9:00 AM, although breakfast is served until 10:00 AM. From 9 to 10, you can order from the menu, but with a limited amount (23.60 USD) and if you order over that, you need to pay. So to make a long story short....this is the 1st Holiday Inn hotel that we stay at with so many rules and restrictions in the breakfast!!
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Our apologies for the issues you had during your stay. Your feedback is very much appreciated and we will discuss your comments at our next meeting. Being a full service hotel that offers a menu and choices of what you want to eat - versus a limited hotel that only offers what they put out - we do find that guests often compare us to hotels that offer free breakfast. However, we do have great rates that offer breakfast and we also have the Kids Eat Free - but that is indeed a Kid's menu that would need to be ordered from.
Other trip Aug 4, 2014
A Traveler
US
4.0 / 5Excellent
"Great night's sleep!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I chose this hotel because of the proximity to the freeway since I was coming in late and was leaving early. The staff was very kind, friendly, and helpful. The room was very comfortable. In fact, the bed was so comfortable, I've been trying to find out what kind of bed was in the room! It was the first time in years that I have had that good of a night's sleep! I usually toss and turn, but in this bed I didn't even wake-up until my alarm went off! The gym was very nice as well and open 24 hours. I was able to get a nice work out done before leaving for the rest of my journey. I would have liked it more if their restaurant was open earlier. I wanted to leave earlier than 7 am. Overall, I would stay here again if I travel this way again!
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
So great to hear that you were able to get a great night's sleep and also enjoy our large Fitness Center. Thank you so much for staying with us! Look forward to seeing you again very soon. GM
Other trip Jul 20, 2014
Marty
US
5.0 / 5Outstanding
"Great time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was bettet that what we were expecting, great food in the hotel restsurant... very friendly people...
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Thank you very much for your kind and honest rating of 5 STARS!! We really appreciate you staying here with us at the Holiday Inn Sunland Park El Paso. See you soon we hope! GM
Other trip Jul 16, 2014
Rene and Leslie
US
5.0 / 5Outstanding
"Family Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was in a perfect location. Front desk staff very friendly and efficient. The room was very small and the bathroom door barely cleared the toilet. The beds were comfortable and for the time we spent in the hotel in was a pleasant stay
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
It is always great to hear from our guests and what they experienced during their stay with us. We know there are so many choices out there and that you selected us - we very much appreciate it! Thank you to you and your family and please come back very soon! GM
2 night trip Jul 4, 2014
Martha
US
3.0 / 5Good
"Good service/accommodations for the money"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Nice hotel, conveniently located close to Interstate. Downside is that traffic noise can be heard when poolside (our room was on the far side of hotel, so no traffic noise there). Rooms were clean and updated. Bathroom very small. Housekeeping staff were prompt and courteous. No free continental breakfast offered, which was disappointing, as they had a full service restaurant on site. Pool area was nice, but jacuzzi had a lot of leaves & bugs floating in it.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
We appreciate your feedback. Thank you for taking time to post your review. Robin Pence -GM
Other trip Jun 30, 2014
Deb
US
2.0 / 5Fair
"Older Motel, not Hotel. Needs updating"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
I thought this was a Hotel when booking and didnt realize until we arrived that it was a Motel. Room key would not work half the time. Room AC was not adequate and room was hot. I would not recommend this hotel.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Our sincere apologies for any inconveniences you may have experienced. I would love the opportunity to directly discuss your concerns. Please feel free to contact me directly. Robin Pence - G M
Other trip Jun 30, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
good customer service , very nice hotel, love it..
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Thank you for the great comments and the kind and honest rating. Hope to see you soon! Robin Pence - GM
Other trip Jun 27, 2014
isabella
US
4.0 / 5Excellent
"Fly By Night"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We were only in El Paso as a layover point and needed a hotel close to I-10. Based on previous reviews and reasonable price we chose Holiday Inn. We really did not take advantage of the amenities offered, but the room was clean and comfortable, and gave us much needed rest on our journey.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
So great to hear! Thank you for sharing and I will let the team know. Robin Pence - GM
Other trip Jun 23, 2014
Kim
US
3.0 / 5Good
"Small Beds"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    2.0
The stay Washington great and the room was clean. The beds were comfortable, but, I needed two big beds to be able to accommodate 5 guests (3 adults of average or thin completion and 2 young children, 6 and 10 also very thin) and I said this to the hotel staff... the room was small and the beds were absolutely small to comfortably fit these many people. We asked for an extra small bed and were declined because it would break city fine code ordinances, therefore, one adult and one child had to sleep on the floor. Not nice.... We moved to another hotel the next day that had much netter space and sufficient big beds and extra sofa-bed.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
My apologies for not being able to accomodate your sleeping needs, We did sincerely try to give all guests what they are asking for, however, we do stay within fire safety guidelines, for obvious reasons. We appreciate your feedback. Sincerely, Robin Pence - GM
1 night trip Jun 12, 2014
A dissatisfied traveler
US
2.0 / 5Fair
"Wouldn't recommend it."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
They are not all on the same page from the restaurant to the front desk. Nobody knows what each other is doing. Lost my card twice and my reservation. One day there's a buffet breakfast not included then the next day it's order from the menu again not included in your room fee. There are not accessible elevators and the rooms are all over the property you have to walk outside to get to the main lobby. The staff is not the friendliest either. They would rather argue with you instead of making things right. One day they totally forgot to change the linens. Wouldn't recommend staying here.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
We always appreciate all feedback and comments received. My sincere apologies that you did not enjoy your past stay with us. I will be sharing all of your comments with the entire team at our next monthly Employee luncheon. You have helped us a great deal by taking the time to comment on your stay. I can assure you that this is completely not what is the norm for our hotel. But we do recognize that we may fall short at times, but we take what you have said to heart and will make sure all of us get on the "same Page" and treat each and every guest as they deserve to be treated. Thank you again so much for your thoughts . GM
Other trip Jun 15, 2014
CN
US
3.0 / 5Good
"Not up to their word"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I reserverd this hotel to spend the weekend with my family and have some time in the pool and have a good breakfast. When I arrived at the hotel I was told by the represenative that the pool was closed for mayor repairs and that she would be processing a full refund for the inconvenience, it turns out I did not get my refund at all. I also sign up for the complimentary breakfast and I had to request that service to the front desk every day only for 2 people not for the 3 us (The good thing is that children under 12 eat for free) so I had to pay every day for 1 buffet and drinks. The room was very comfortable and AC worked like a charm, the hotel is also very close to the mall and different restaurants to cruise arround.
Genuine Expedia guest review
Other trip Jun 5, 2014
Adrian
US
4.0 / 5Excellent
"Close to the freeways and border"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Everything was OK except for the bed, it was the most uncomfortable bed that I ever slept in.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
We use Serta pillow top mattresses - so very sorry that they were not comfortable for you. We are used to getting only rave reviews on the comfort of our beds.My sincere apology Robin Pence - GM
Other trip Jun 2, 2014
Gabriel
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Really thought that staff was really nice and room was very clean
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Great 5 STar and we appreciate you commenting on our hotel and staff. Thank you!
Other trip May 27, 2014
A Traveler
US
4.0 / 5Excellent
"Newer hotel, clean, nice staff."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Shocked. The quote given to me was $159 (verbally) but the first night was $179! That was the first night, the nights after that decreased in price. I didn't stay for the rest of the time. They couldn't offer a military discount because they weren't sure if there were any "left". First time I have run into that situation also-this could have been because of the holiday weekend.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
I can assure you that as long as we have an available room - we always offer the Militart rate. We have so much respect and appreciation for all of our Service men and women and they are always welcomed at our hotel. If you travels bring you back to our area, please contact me if I can be of any assistance. Sincerely, GM
Other trip May 26, 2014
Ter
US
4.0 / 5Excellent
"Nice hotel, would stay again."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Arrived late at night, probably 10pm. Check-in was ok. They didn't tell us about anything offered such as breakfast in the morning, swimming pool or anything. Gave me a map of where to park and how to find our room. In the morning, we found a place that was a lot closer to our room on the other side of the establishment than the lady had showed us. Liked the fact that there was a bar in the lobby so we were able to have a drink when we arrived. Rooms were nice, be sure and ask for a room with a refrigerator and microwave if that's important to you because they don't all come with them as I thought they had. Bed wasn't that comfortable but it was ok. Location was good, near shopping and restaurants. Didn't care for layout of hotel, was like an apartment complex, kind of confusing to find room.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
My sincere apology for the Front Desk agent that checked you in, not informing you about all of the wonderful amenities our Hotel offers. Should your travels bring you back to El Paso, we would love to have you stay with us again. Robin Pence - GM
Other trip May 22, 2014
Bob
US
4.0 / 5Excellent
"Good location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Positive experience, would do it again. Close to freeway, Mall, restaurants. Nice pool.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Glad to hear you enjoyed your stay and the many stores and resturants located near our hotel. Look forward to your next stay. Robin Pence - GM
Other trip May 20, 2014
A Traveler
US
3.0 / 5Good
"NO AC"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
NO AC FIRST NIGHT,hotel confusion on our booking for 2 nights,no wi fi both times we stayed.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Please accept our sincer apology for the AC issue you experienced. We know that this can be a very uncomfortable situation and our wonderful Maintenance team always reacts very quickly to any problems that are reported. If you ever return to this area in the future - we would love to have another opportunity to have you stay with us again. I am the GM and would be happy to assist in any way possible, GM
Other trip May 17, 2014
Nick
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Room was clean and comfortable. We had trouble with the electrical outlets. A couple did not work ( one was on a lamp) and we needed one of them for medical equipment. The staff were quick to respond and replaced a lamp so we had enough outlets. The other wall outlet remained unusable so we had to unplug a lamp and couldn't charge our phones bedside but we managed. Other than that, it was good and we would stay there again.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Great review and comments! Thank you for posting your review! Robin Pence - GM
Other trip May 2, 2014
Tan
US
4.0 / 5Excellent
"Very good for the price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I had no problem with parking. Room was great with nice beds. Pool was nice. Restaurant and bar were good and the staff were great.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Thank you for your kind and honest review of our hotel and team. Appreciate it!
Other trip Apr 26, 2014
Rich
US
5.0 / 5Outstanding
"Very nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Ît is a motel style with apartment style buildings but nice.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Unique Villa style - our guests love it! Thanks for noticing and letting us know
1 night business trip Apr 17, 2014
A Traveler
US
4.0 / 5Excellent
"Clean Hotel close to shopping mall"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It was comfortable and clean, friendly staff, difficult access to some rooms on 2nd floor.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Thank you! Hoep to see you soon!
Other trip Apr 8, 2014
Arthur
US
4.0 / 5Excellent
"Just fine for a night or two"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Just fine for a night or two. Impressive lobby, but no food service after 10 pm on weekdays which is somewhat surprising. Also, the lobby doors were closed at around 5 am, which is irritating when you need to get to the airport for a morning flight. Otherwise, it's clean and fine for a night or two.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
While we do not have lunch service , we do offer breakfast and dinner, as well as a full Bar. Our hotel is very close to many fast food and full service restaurants - all of which our complimentary shuttle will take and pick you up.
1 night trip Mar 31, 2014
Jessica
US
4.0 / 5Excellent
"loved it"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
parking problem some business took up most of the parking
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
We love a full hotel! So very sorry that you had some difficultly with parking, but this is a rare occurance for us.Please let me know if your plans should bring you back to our area and I would be happy to assist with your reservations. Thanks again! Robin Pence - GM pencer@gfhotels.com
Other trip Mar 17, 2014
A Traveler
US
4.0 / 5Excellent
"Quiet and conforting hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very awsome hotel. Very clean and comfortable beds.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Thank you so much for recognizing our AWESOMENESS!!! WE love you too!! GM
Other trip Feb 16, 2014
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
The bed was terrible. Do not recommend.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
So very sorry to hear that you did not like the bed - we know that each person has a different preference in a mattress. I have to say that we are mostly use to hearing great comments not only on our bedding but also our new King size pillows we have in the rooms.
2 night trip Jan 24, 2014
acc
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We will stay here next time we come to El Paso.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
So very happy to hear that we are your "home away from home" when traveling through El Paso!
1 night family trip Dec 24, 2013
M.Reed
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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