"Close to shopping centers and restaurants!"
I enjoyed my stay at the Holiday Inn in El Paso, the customer service was great! The location was great too because of the surrounding stores and restaurants! The pool was a great way to relax and the indoor bar was a plus! I will definetly come back to this hotel!Genuine Hotels.com guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Yes - we definately are in a great location that has many choices for shopping and dining. Thanks for staying with us!
staff was very nice and helpful.Genuine Hotels.com guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West We appreciate your acknowledgement of our great team and hotel. Thank you very much for staying with us.
The rooms were nice and quite. I was not happy about receiving a charge on my credit card for no reason though. Just make sure you check out when you leave.Genuine Hotels.com guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West If a guest has any question or needs clarification on billing - we will address immendiately.
"had a nice experience"
The room was clean, neat and, the service was polite and very friendly... the only thing is breakfast should be included. All other things besides wifi and pool are irrelevant.Genuine Hotels.com guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West We thank you for the execellent 5 Star rating. Being a full service hotel versus a limited property - we offer a full service restaurant and bar that allows our guests to make their own choices for dining. Thank you so much for letting us know your thoughts and we appreciate having you stay with us. Sincerely, RPence - GM
Had lots if fun, great room will be doing this again soon.Genuine Hotels.com guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Thank you!! Glad you had a great time and we look forward to you coming back very soon. Sincerely - RP -GM
Everything was excellent, If I come back to El Paso, I will stay in the same hotel.Genuine Expedia guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West We look forward to your return! Thank you so much! Sincerely, GM
"Happy Horse Racers"
Nice place..... Will stay again.Genuine Hotels.com guest review
"horrible experience and will never ever come back!"
horrible experience, will never come back. the hotel is not honest. be careful!Genuine Expedia guest review
great place to stay dog friendly and great prices for stay. I have stayed therev3 times in a month for traveling proposes.Genuine Hotels.com guest review
"Just another holiday inn to sleep in."
Personel not very helpful. No food at lunch time, nothing to eat around walking distance.at lunch time. No safe deposit boxes in rooms and no option or place to put belongings like laptop in reception.Genuine Expedia guest review
"Won't stay there"
Bathroom is too small you can barely walk in there. Shower curtain not long enough were water was spilling out.Genuine Expedia guest review
Very clean room and no noise at all very pleasent sleep.breakfast was very good too.Genuine Hotels.com guest review
"Good for business travel."
Everything was fine except being on the first floor and there is no way to close off your window to the people walking by except with a single white drape is not the best. My suggestion would be to get something at least a little bit thicker or maybe two of them so people outside can't see directly into somebody's room - especially at night. This is […] at least applicable to the first floor. Read moreGenuine Expedia guest review
"It was OK"
the water lines were very nosiy or something, I was on the 1st floor and were heard a lot of noise from the floor above.Genuine Expedia guest review
Hotel is a older hotel that is in need of updating and TLC. The building needs better maintance than it has now. This not to say that it is that bad. The resturant has a great breakfast. Location is really great.Genuine Hotels.com guest review
"great hotel for a reasonable rate."
The room smelled clean and the beds were very comfortable. The staff were friendly. No complaints and would definitely stay again.Genuine Expedia guest review
"Just a really nice place to stay."
The hotel was a joy to stay in. It was almost as if you are staying in a villa.Genuine Expedia guest review
Easy to get to. Clean rooms and nice staff.Genuine Hotels.com guest review
"Clean, good service, nice breakfast"
This hotel is nice, clean, and has good service. Getting the breakfast in the higher rate was worth it and kids eat free.Genuine Hotels.com guest review
"Room was nice, but..."
We were very pleased with the room we stayed in. It was clean, the linens were fresh and comfortable, and there was a flat screen LCD TV, which was nice. The hotel is located right off a freeway exit and is easy to access. There is no "free" breakfast but there is a restaurant on site offering breakfast items for purchase. Our biggest complaint is about […] the staff and maintenance. We went to the hotel gym to workout around 4:00 on a Saturday, only to find a sign posted that it was temporarily closed. When we asked at the front desk, we found out they were cleaning the carpet and the gym would be closed for the remainder of the day. They could of told us this at checki-in or posted a note on the door earlier in the day (we went to look at the gym in the morning and nothing was posted.) We were paying for the amenity, and should have the proper information as to when we could access it. Read moreGenuine Hotels.com guest review
The AC almost did nothing, my room was incredibly hot. The set up of the hotel was very confusing and it was really nothing special.Genuine Hotels.com guest review
The only complaint I have about the motel is the parking. It is somewhat of a small contained parking lot with several truck/trailers taking up several spaces when the parking was limited to begin with. We did find parking, but the lot was definitely busy.Genuine Hotels.com guest review
Extremely pleasant stay. Rooms clean - easy access from inter-state. Enjoyed 2-days of comfortGenuine Hotels.com guest review
"Flew in for the races loved the hotel"
We flew in to enjoy the horse races, the hotel was very close and easy to find. Very well kept, friendly staff. The only thing I could complain about was the weather.Genuine Hotels.com guest review
Jacuzzi suite was great, only negative was the mattress. It kind of sank at the middle of it.Genuine Hotels.com guest review
"Housekeeping Needs to be Fired"
When we walked into our room, it was still filthy from the previous guest. Housekeeping has failed to clean the room. The lady at the front desk was nice and reissued us a new room and offered complimentary breakfast for the trouble. Then, we woke up to someone (obviously housekeeping) walking into our room unannounced. They unlocked the door, opened […] the door, looked in, and walked out. It was a little disturbing to say the least. Read moreGenuine Hotels.com guest review
Very Clean, and really nice!Genuine Hotels.com guest review
"Not what I expected"
I have stayed in Holiday Inns before but this was not as pleasant as the others... it was dirty and the girl in front desk wasn´t helpful and kind of rude. I´m sorry to say but I will no longer stay with u guysGenuine Hotels.com guest review
"The Holiday Inn was great"
We enjoyed our stay! We liked the unusual design of the motel and the quiet. Ourtyards for the unitsGenuine Expedia guest review
highly recommendedGenuine Hotels.com guest review
"Exelente estancia familiar"
Exelente servici y ubicasionGenuine Hotels.com guest review
"Servicio de primera"
Muy agradableGenuine Hotels.com guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Thank you for the great 5 Star - we appreciate it and also you for staying with us
"Muy comodo y accesible para ir de compras, volvere"
El trato de personal fue muy amable desde la recepcion, incluyendo a las camaristas. Ademas muy comodo para ir de compras. Sugiero incluyan algun desayuno continental, graciasGenuine Expedia guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West We love to have our "shoppers" stay with us and appreciate your kind and honest comments. I'd also like to mention that we do have rates available that would include breakfast. Please contact our Front Desk team before your next stay and they will be happy to assist. Many Thanks, GM
Everything was good, I'm planing on staying there againGenuine Hotels.com guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Saying you will be staying with us again is the BEST compliment ever! Thank you so much and we are happy to hear that we will be your home away from home when traveling through El Paso. Sincerely, GM
"BUEN LUGAR PARA DESCANSAR"
Camas muy comodas, la habitacion era silenciosa a pesar de que se encontraba a un cosado del freeway, cuarto limpio y acogedor, el precio me parecio medianamente aceptable.Genuine Hotels.com guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Great to hear. Thank you for letting us know! GM
"Genial para Sunland y Outlets"
Muy buen servicio y accesible, limpio. La alberca muy bien, Restaurante limpio buen servicio, solo podrian variar el menu del buffett agregar huevos al gusto como en el Holiday in del aeropuerto. estacionamiento cerca de cada habitacion.Genuine Expedia guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Thank you for the great review - we appreciate you taking time to post it and also for staying with us. Hope to see you again very soon. Sincerely, Robin Pence - GM
"El cobro en recepcion"
Muy comoda la habitacion y muy buena ubicacion, lo que me deja con incertidumbre es que al momento del check-in el pago no se encontraba registrado y me pidieron una vez mas la tarjeta de credito, ojala y no se realice cobro dobleGenuine Hotels.com guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Thank you very much for your kind and honest review!
buena, el problema es el aire acondicionado, esta mal direccionado el flujo de aire.Genuine Hotels.com guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West So nice to hear you had a pleasant stay and please feel free to contact me if I can be of any assistance for future reservations. Robin Pence - GM
"Hatte schon bessere Zeiten"
Eine Ansammlung von Einzelgebäuden mit Zimmern die alle Zugang von Außen haben. Abgenutzter Teppich und große Kakerlake könnte auch durch den Whirlpool im Wohnzimmer wett gemacht werden.Genuine Expedia guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Thank you
El hotel en cuanto a las instalaciones y ubicacion es bueno, pero les falta capacitar algunos de sus empleados para dar el servicio al cliente adecuado.Genuine Hotels.com guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Thank you so much!
"pesimo servicio y mal desayuno"
despues de caminar por todo el hotel nos dieron una habitación OCUPADA tuvimos que regresar al loby y ni siguiera un disculpe Usted para colmo el ultimo dia cortaron el agua a partir de las 9 am a las 2 pm horrible demasiado viejo camas aguadas ruidoso se oye todo el ruido del vecino fue una experiencia ESPANTOSA no se la deseo NI a mi peor enemigo […] solo la cena vale la pena NOS QUEJAMOS CON LA MANAGER UNA SRITA LAURA QUE NOS IBA A CONTACTAR Y A LA FECHA NO TENEMOS NOTICIAS Read moreGenuine Hotels.com guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Our apologies for any inconveniences you may have expereinced during your stay. GM
La puerta principal no cerraba La coladera de la bañera estaba tapada No hay muchas opciones de desayuno y aunque en la reservación especifica que es gratis siempre te lo cobran También dice que el desayuno de los menores de doce años es sin costo , pero en realidad terminan comiendo de lo que hay en el bufete por que la opción de niños esta bastante […] raquítica Read moreGenuine Hotels.com guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West We apologize for any inconveniences or lack of proper communication on our part.
"Desayunos para niños"
Mejorar la calidad y variedadGenuine Hotels.com guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Thank you very much - we appreciate the 4 Star review
"Desente cumple el objetivo"
Buena un poco de condesendencia por parte de los de limpieza pero en general bienGenuine Hotels.com guest review
Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Thank you for the 4 Star - we appreciate it!
No se respeto lo del desayuno incluido.Genuine Hotels.com guest review
"un pelo en la cama"
buenaGenuine Hotels.com guest review
"necesita un buen jefe de mantenimiento"
La ubicacion es buenisima , la abitacion comoda , pero la secadora de pelo y la tabla de planchar como la plancha sucias de polvo semas sin limpiar , el baño tenia fuga y uno con un poco de conciencia ecologica ,el remordimiento no deja dormir , las camas comodas las almoadas bien las toallas de baño bien .Genuine Hotels.com guest review
"Centrico de lugares para compras"
Bien, solo que la comida,esta muy malGenuine Hotels.com guest review
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