All hotels in El Paso, Texas, United States of America
1 room, 2 adults
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900 Sunland Park Drive, El Paso, TX, 79922, United States of America, ‏‎855-239-9401
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4.1 / 5Excellent

Score breakdown (from 254 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.3
  • Comfort
    4.1
  • Condition
    4.0
  • Neighborhood
    4.2
3.0 / 5Good
"Not impressed"
Not impressed. We were just stopping for the night between long days of driving. When I checked in, I was told they had already charged my credit card even though I had selected the hotels.com option to pay at the hotel. Then they gave us a room that wasn't clean: beds unmade, towels on the floor, etc. After we left I discovered they had charged me $355 even though the rate I booked was under $100. I called immediately and was told they would look into it. That was two days ago and I've heard nothing. All told, that's just too much hassle for a place I stayed at for less than 12 hours.
Genuine Hotels.com guest review
1 night family trip Jun 2, 2015
Susan
US
5.0 / 5Outstanding
"if you like room in your room, get this place"
The hotel is great and has a great view. Quiet and refreshing. Breakfast is also great.
Genuine Hotels.com guest review
1 night romance trip Jun 1, 2015
ralph
US
5.0 / 5Outstanding
"Nice hotel, confortable."
Pros: Very good breakfast, very good facilities, confortable room. Cons: there were a lot of mosquitoes outside the room, pillow kind of big.
Genuine Expedia guest review
Other trip Jun 1, 2015
noah
US
5.0 / 5Outstanding
"under priced"
very nice hotel and great bargain
Genuine Hotels.com guest review
3 night trip with friends May 30, 2015
A Traveler
US
5.0 / 5Outstanding
"Great stay."
The room was very comfortable, clean. Staff was great, we had no problems or concerns. Our only problem was that because of the layout it can be a little confusing finding one's way back and forth from the lobby to your room - it's kind of an adventure!
Genuine Hotels.com guest review
1 night romance trip May 29, 2015
Kathleen
US
5.0 / 5Outstanding
"Beautiful hotel"
Staff was extremely curteous . hotel was very well kept. Rooms was clean and already cooled with ac for us. Usually walk in a motel room and its hot and stuffy. Very happy with my stay will definitely stay there again
Genuine Expedia guest review
Other trip May 29, 2015
jessica
US
4.0 / 5Excellent
It is my second stay in this hotel. Last time was in 2013. It is my first hotel choice when travelling to El Paso.
Genuine Expedia guest review
Other trip May 27, 2015
A Traveler
US
4.0 / 5Excellent
"good location"
staff was very accomodating to our needs, good location and easy access to highway.
Genuine Expedia guest review
Other trip May 26, 2015
John
US
5.0 / 5Outstanding
"Good"
Comfortable and clean
Genuine Hotels.com guest review
2 night romance trip May 22, 2015
A Traveler
US
4.0 / 5Excellent
"Bowler night"
Room was very large and comfortable. Due to location I missed the turn for the hotel. It needs to be better marked. Easy access to Interstate. Excellent free breakfast.
Genuine Hotels.com guest review
1 night trip May 22, 2015
Boyd
US
3.0 / 5Good
"Not a good location"
Noisy, they allow pets. Had dog bark all night. Room cleaning service very late 5:30 PM, had to leave the room so that the cleaning lady could work on it
Genuine Expedia guest review
Other trip May 24, 2015
A Traveler
US
4.0 / 5Excellent
"Fast and convenient"
fine
Genuine Hotels.com guest review
1 night family trip May 21, 2015
A Traveler
US
4.0 / 5Excellent
"Great place to stay, even during remodel"
A quick over night stop from California to Texas proved to be a good choice. Room was very nice. Grounds pleasant. Even a real (not just breads) breakfast. They are revamping rooms and doing a good job.
Genuine Hotels.com guest review
1 night business trip May 20, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel for the price"
Weekend getaway. Nice hotel for the price. Still under construction but no issues during our stay.
Genuine Hotels.com guest review
1 night family trip May 16, 2015
randy
US
5.0 / 5Outstanding
"This hotel is under renovation."
I think the lower rating has to do with Holiday Inn. From what I can see, the new ownership is updating everything and I had a very pleasant stay.
Genuine Expedia guest review
Other trip May 11, 2015
A Traveler
US
2.0 / 5Fair
"Do not stay at this hotel"
Very unpleasant. My room was rented to two different people. Consequently during the night, I was awakened by someone trying to get into my room. It scared me and the young couple trying to get into the room. There was no hot water for a shower and the complimentary meal was not edible. The staff had a modest command of the English language. I paid for a very unpleasant stay and will never recommend this hotel to anyone. Stay away from this place.
Genuine Hotels.com guest review
1 night business trip May 2, 2015
Beverly
US
2.0 / 5Fair
"Visit relitives"
Hotel is a remodeled Holiday Inn. Towels are old and stained, room has had water damage on the ceiling was painted, but has bubbled paint. Not worth the cost of the room.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room, in regards to the towels, ceiling, and wall paint. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns and Suites standards.
Other trip Apr 27, 2015
Freddie
US
5.0 / 5Outstanding
"Grest hotel"
Great hotel,staff was great,great pool good bed very comfortable
Genuine Expedia guest review
Other trip Apr 22, 2015
A Traveler
US
3.0 / 5Good
"Hotel in transition"
Transitioning from Holiday Inn. Lots of construction so there is some inconvenience. The room was comfortable enough. the traffic noise from I-10 are loud in building 9 BUT if you turn on the fan, it drowns out the traffic sounds. Breakfast was hot and ample
Genuine Expedia guest review
Other trip Apr 15, 2015
Char
US
3.0 / 5Good
"Very close to Route 10."
Room was minimum in all ways. It was clean and included WI-FI. Excellent location for travelers.
Genuine Expedia guest review
Other trip Mar 26, 2015
john
US
4.0 / 5Excellent
Check was a little hectic since the day wechecked in to find out that the hotel changed names that day to Country Inn. ButBut otherwise it was a pleasant stay.
Genuine Expedia guest review
Other trip Mar 23, 2015
A Traveler
US
2.0 / 5Fair
"Remodeling"
This was under heavy construction and changing hotel brands
Genuine Expedia guest review
Other trip Mar 21, 2015
matt
US
5.0 / 5Outstanding
"Not bad at all"
My stay was excellent. Room was big and clean. Nice comfortable and big bed.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Great review and great comments. Thank you so much for letting us know and we look forward to your next stay with us. GM
1 night trip Feb 21, 2015
Luis
US
4.0 / 5Excellent
"Slightly shabby but nice hotel on the west side."
Very nice but kind of shabby. Clean and quiet. Very helpful staff. Very clean. Several electric sockets didn't work, which is challenging with all the devices that need charging. Super loud old AC unit didn't work well. Luckily we were there in the middle of winter.
Genuine Expedia guest review
Other trip Feb 23, 2015
C
US
3.0 / 5Good
Coupons for breakfast should be given at check-in. Confusing for us and apparently others as I overheard several people asking about the free breakfast. Musty smell in room. For $125.00 a night we expected more. My omelet the second day had a strange taste. I think the ham was bad. Most all of the staff was very accommodating and professional. Long walk to rooms and no elevator for heavy suitcases was a bummer.
Genuine Expedia guest review
Other trip Feb 19, 2015
A Traveler
US
3.0 / 5Good
"One Night Stand"
Initially the Holiday Inn looked pleasant. I was greeted by a sign in the lobby "Excuse our Mess". When we got our room, we had to wade through the construction. The room, while clean, is dated. I had this feeling the construction workers would arrive bright and early the next morning and they did (7:30am). So much for sleeping in. We heard the scissor lift being moved and conversations outside the door. When we went to leave, we were trapped by construction tape across the parking lot. I had to ask one of the construction workers to let us out. I could have made a request to be moved, but since we were only there over night, didn't cross my mind about the issues we might see. This Holiday Inn consists of clusters of building with rooms (two story). I didn't see any elevators, just stairs. You have to navigate the sidewalks through pillars that vary in width across the sidewalk. Some so narrow, two people can't walk side by side through them. This Holiday Inn is next to the Interstate Highway and fortunately our building was in the middle cluster, so road noise wasn't an issue. You might not be so lucky with the east side units facing the highway. As for the bed, it was soft. There were two sets of pillows marked soft and firm on the pillow case. My wife noticed as she had to switch pillows during the night. The soft bed was giving her a neck ache. Not the worst place I have stayed, but not the best either.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
We are very excited about the renovation and our guests seem equally pleased as well. Thank you for acknowledging the great work done by our Housekeeping staff. W While undergoing a renovation - it may be inconvenient at times, we are working deligently to concentrate the work in a specific area at a time. Because of our wonderful Villa style layout - we are able to work on one area at a time. The results are going to be fantastic and well worth it. Please come back soon to see our progress. Thank you for your important feedback. Sincerely - GM
1 night family trip Feb 8, 2015
A Traveler
US
3.0 / 5Good
"Staff and location great."
Renovations were in progress, but ours was not one that had been done. Staff and location great. Hotel will be also when renovations are complted
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
We are moving at a rapid pace with the renovations. Thank you for noticing and we really appreciate you staying with us! Sincerely - GM
1 night romance trip Feb 8, 2015
Pamela
US
2.0 / 5Fair
"hotel stay"
Very small room. Hotel under construction. Room needs updating. Long way to lobby
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Our apology if you did not enjoy your visit. It is our goal to do everything possible for each and every guest to ensure they have a comfortable stay. While our wonderful renovations are under way, we are being extremely careful that none of our guests are inconvenienced. With our Villa Style lay out - we have several buildings which are guests can request. We are very excited that our large rooms, 324 sq ft, are being completely redone. It is our hope that you will return to stay with us and be able to experience first hand our newer improved hotel. Thank you for you review - we appreciate you. Sincerely - RPence - GM
1 night trip with friends Jan 31, 2015
walter
US
4.0 / 5Excellent
"Weekend getaway"
The room was excellent! Everything was how it looks in the picture.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Thank you for recognizing our wonderful hotel and staff. Your business is extrememly important to us. Come back soon so you can see the wonderful changes we have made. Sincerely - GM
1 night romance trip Jan 31, 2015
A Traveler
US
2.0 / 5Fair
The hotel is going through remodeling right now... I experienced some disconfort
Genuine Expedia guest review
Other trip Feb 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel next to everything"
Great resort style place to stay. Staff if friendly and being pet friendly is a plus.
Genuine Expedia guest review
Other trip Jan 18, 2015
A Traveler
US
2.0 / 5Fair
"dissatisfied"
our experience was not good. we arrived around 7:00 pm. we unloaded our car in the room and went to buy some snacks. when we came back to our room we noticed the carpet in about 1/3 of the room was soaking wet. water gushed up between our shoes. we called and they gave us another room. we had to take all bags to new room again. they took some off the bill but i think hotels.com should refund the total cost of room which was about $145.00. it was terribly inconvenient especially when u have driven all day to be put in a wet carpet room.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
We are so very sorry that you had an issue during your stay. That particular problem was unexpected and out of the hotel's control. We realize that while we strive to be perfect, at times the unexpected can happen and we always try very hard to make things right. Thank you for your review. Sincerely - GM
1 night romance trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Thank you"
Thank you very much. It was a pleasant experience and we were really happy with all the services provided.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Thank you so much for your kind and honest review. We appreciate you staying with us and also for taking time to let us know about your stay.
Other trip Dec 30, 2014
Visiting Family
US
5.0 / 5Outstanding
"Nice hotel in a convenient location."
Very nice hotel, better than I expected, great staff, easy to get to and good location.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Please "stay tuned" for our upcoming new exciting changes that are only going to enhance our hotel - thank you for staying with us - we greatly appreciate it.
Other trip Dec 28, 2014
Stephanie
US
3.0 / 5Good
"Bad experience"
It was a bad experience and I had stayed there on another occasion and had been fine but now I play the bad luck that the bullet from my room was a disgusting thing
Genuine Expedia guest review
Other trip Dec 24, 2014
chiri
US
3.0 / 5Good
"Convenient"
We were pulling a boat, so the ease of access and place to park the boat were important.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
So very happy to hear that our hotel was able to accomodate your needs. Thank you so much for staying with us and we hope you will be back soon. Sincerely, RPence - GM
Other trip Dec 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Best West Side El Paso Hotel"
Excellent check in by staff, room was waitin for my wife and I. Wonderful check out too, because of the Expedia Booking!
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
So very happy to hear that your check in and check out process was seamless. Thank you for taking time to let us know about your stay and please come back soon! Sincerely - GM
Other trip Nov 25, 2014
Robert
US
2.0 / 5Fair
"HOT WATER"
Took over 15 minutes to have hot water. Both the sink & shower water flowing wide open.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Our sincere apologies for the issue you had with no hot water. I can assure you this was an isolated incident, but we appreciate you bringing it to our attention. Sincerely, GM
Other trip Nov 23, 2014
A Traveler
US
4.0 / 5Excellent
"Hotel stay"
I planned a surprse weekend away from our 2 year our twins for my husbamd and I. Hotel staff was very helpful and room was great. Only draw back was that our room was close to a party tent where they had something going in that night luckily sonit got anlittle noisy but luckily it ended around midnight.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
The best thing for us to hear is that you enjoyed our wonderful staff and guest room, and that you will be back. We appreciate you so much for staying with us. Sincerely - RP -GM
1 night romance trip Nov 7, 2014
A Traveler
US
3.0 / 5Good
"Good experience !!"
Good central location in El Paso. Price was average for this kind of room, and staff was accommodating and friendly. Room decor is a bit out of date and rundown, but you are paying for a Holiday Inn room ;) Convenient !!
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Thank you for acknowledging our wonderful staff and their ability to do whatever it takes for make our guests happy. We appreciate you staying with us and look forward to your next visit. Sincerely, RPence - GM
Other trip Nov 4, 2014
ken
US
2.0 / 5Fair
"slightly better than a motel 6"
If you love the dingy feel, smell, and character of a Motel 6 or Super 8 then you'll LOVE this place! With a 0.5" to 0.75" gap under the door I was able to hear all that was going on outside my room, which included all the traffic blazing by on the interstate at 70 mph. I highly recommend against this place, especially for the price.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
We appreciate your comments - although very extreme and incorrect
3 night business trip Oct 21, 2014
A Traveler
US
5.0 / 5Outstanding
"staying at the holiday Inn in El Paso, TX."
A nice place to stay. Very clean! Food was good! Breakfast was excellent! Area was very quiet!
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Thank you for recognizing our great staff and hotel. We appreciate your kind and honest review.
1 night romance trip Oct 22, 2014
Al
US
4.0 / 5Excellent
"Comfortable and clean."
Noce older hotel. We got in late, after dark, but hotel was clean and comfortsble. We liked the sprawling layout. It's older, but nicely kept up. We would stay here again. Also great to be on the west side of town.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
So happy to hear that you enjoy our hotel and we look forward to your next stay
1 night romance trip Oct 7, 2014
Kimberley
US
5.0 / 5Outstanding
"Great Stay!!!"
Hotel was located very close to Sunbowl. Hotel staff was awesome, very friendly and attentive. The room was clean and very comfortable. I highly recommend this hotel and look forward to staying when in the area again.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Great to hear that you enjoyed everything about your stay. Thank you for letting us know and also for the GREAT recommendation! We look forward to seeing you again. Sincerely - GM
Other trip Sep 23, 2014
Denise
US
4.0 / 5Excellent
older hotel
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Love the great rating and thank you for posting it! Sincerely - GM
1 night trip Aug 31, 2014
A Traveler
US
4.0 / 5Excellent
"Holiday Inn-West Side"
This an older motel. It is very clean and from what we could see, well kept. The standard rooms are smaller, furniture and decor Is up to date for this type of motel. We went for the weekend for some down time together. The food in the resturant was very good. We had breakfast there twice( our breakfast was included in our room rate). We ordered off the menu one day and the. Udder the next. Both very good! The last evening, we had dinner and drinks in the bar. My margarita was great, the dinner was great and the bartender was fast and very attentive! The only reason I did not rate the room higher was our mattress was not wonderful. Too soft. The room rate made it still great stay! Lastly, we could take our dog as we went at last minute. All and all, good location, good food and service, and a clean room!
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
So very glad to hear that you enjoyed our hotel and all that we have to offer. Thank you so much for staying with us and also for posting your review. Please come back soon! Sincerely - GM
2 night romance trip Aug 29, 2014
P Sanders
US
4.0 / 5Excellent
"Centrally located"
This place really was located in a fairly good area close to Sunland Park, mall, arcade, casino. Loved the pool and spa. Had a drink at the bar and they had a restuarant with good prices but we opted for something which was close by. We also hit the local casino and the arcade that just happens to be right behind the hotel with go carts miniature golf etc. overall we had a good time the only problem we had is navigating the area of the motel itself to get to the bar to the pool and back to our room we kind of got lost. If you choose to stay here which I suggest you do you'll understand what I mean.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Thank you for the great recommendation for other travelers to stay with us. We have allot to offer travelers. We appreciate your valuable feedback - look forward to you staying with us again very soon. Sincerely - GM
1 night trip Aug 21, 2014
Lora
US
4.0 / 5Excellent
The people at check in were helpful and changed our rooms to adjoining like we needed with no complaints.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
So glad to hear that our Front Desk were helpful and accomdating. We will always do our very best to make sure all of our guests are comfortable and can relax while staying with us. Thank you so much for letting us know! We appreciate your business! GM
Other trip Aug 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Everyone was very helpful, kind, and welcoming"
Wonderful Everyone was very nice, Helpful (I am disabled, and have a hard time walking), and understanding.
Genuine Expedia guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
We have a great team here at the Holiday Inn El Paso Sunland Park, and I am so glad to hear that they were sensitive to your needs and took great care of you. You are very much appreciated and we look forward to you staying with us again in the very near future! Sincerely, GM
Other trip Aug 15, 2014
Carol
US
3.0 / 5Good
"Pcs"
The hotel was in a good location. Shopping and food right near. The room for 4 had a king bed and a sofa bed. It was a room for those with a pet. The room was near the outside pet area. There was a washer and dryer which is what we needed. What I did not like: room was not very clean. The floor/carpet Needs a good cleaning; when walking in the carpet out socks and kids feet were black! Even though we reserved for 4 people and breakfast was to be included. However, we only received a voucher for 2 breakfasts per day and the buffet was $23 per person per day! What?!? Staff was hit and cold. Check in staff great next day not so much. Pool was added bonus.
Genuine Hotels.com guest review
Response by Country Inn & Suites by Carlson El Paso Sunland Park, TX
Thank you for your comments - your feedback only helps us to know what we are doing right and also what areas we need to review. Appreciate you taking time to let us know. GM
3 night business trip Jul 26, 2014
Tiesha
US
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