All hotels in Grand Rapids, Michigan, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here2701 E Beltline Ave SE, Grand Rapids, MI, 49546, United States of America, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 425 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.6
  • Neighborhood
    4.1
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4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
I live an hour north of Grand Rapids and my boyfriend had a flight out of GRR early in the morning. I work in GR, so instead of driving to the airport, then having to get ready for work at 530am in the airport bathroom, we stayed here for the night. The room was clean, the bed was comfortable and the kitchen was stocked with coffee. The only downside was that the dishesand mugs in the cabinets were dirty. You could tell they had been sitting in the cabinets without much use for a while. I would suggest they rotate out the dishes after each guest or make sure they are run in the dishwasher at least while the room is being cleaned. Other than that, the room was great , the staff was polite and overall it was extremely convenient! I would stay there again.
Genuine Hotels.com guest review
1 night romance trip Mar 15, 2015
A Traveler
US
3.0 / 5Good
"Just OK"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The hotel was clean but needs some serious updating. Our room was not ready on time and we waited almost an hour. The AC unit was noisy but the bed was very comfortable and the bathroom was well equipped. Hotel is well located but not sure we would stay there again
Genuine Hotels.com guest review
1 night romance trip Jun 13, 2015
Janet
US
3.0 / 5Good
"ok for a girls night"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The shower is super loud. The hotel is on Beltline (very busy street) so can only get out to the right. Room was good for girls weekend.
Genuine Hotels.com guest review
1 night trip May 30, 2015
Lisa D
US
4.0 / 5Excellent
"Affordable and accessible to much in Grand Rapids"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
We have stayed at this location before and will probably do so again as it is very close to the university where our kids attend. Having said that, the units could use an overall "face lift." Also, this time on our middle day, the housekeeping crew must have been interrupted in their work, did a partial job and never returned. Our key cards had to be re-updated every day (per desk, this happens alot) despite not having them near anything that could de-magnatize them. I ran the dishwasher and it was so loud, I felt bad for the folks in the unit adjoining us. The staff is pleasant, the breakfast is reasonable, and I like it that they do not allow residents to "party" keeping the noise level very good.
Genuine Hotels.com guest review
3 night family trip May 22, 2015
A Traveler
US
4.0 / 5Excellent
"Great stay, staff accomodated requests"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Very accommodating and friendly staff. I requested to be moved twice and they assisted me without question. The first room smelled strongly of cigarettes and didn't have a fireplace as advertised, so I requested to be moved. The air conditioning in the second room was not working; it actually got warmer in the room, and it smelled like onions. Granted, all rooms have full kitchens so a little smell may be understandable but it was pretty strong. So, I was asked to be moved again, mainly for the a/c and the third time was a charm. The room was perfect. A/c functioned, no odd smells, very clean, and not to mention everything was updated and the room was very large. Overall it was a good stay, and again, the staff made everything better.
Genuine Hotels.com guest review
1 night family trip May 16, 2015
Daniel
US
2.0 / 5Fair
"Old buildings shouls be torn down....not painted."
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    1.0
The old neighborhood has gone downhill. Used to be a beautiful shopping area. Buildings painted, but very dusty and in need of corner vacuuming. Loud truck went by over and over all night Saturday.....No sleep!
Genuine Hotels.com guest review
4 night family trip May 8, 2015
Nancy
US
3.0 / 5Good
"ok stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Overall it was good. just little items such as having to have the room key not work 4 times in the two day stay (totally inconvenience). stayed on second floor and the outside light did not work (did report it). vanity light flickered bad. lights above the island did not work. Breakfast was good. The hotel did not adhere to the no party rules. the room next to us was very load and we reported it and nothing happened to them.
Genuine Hotels.com guest review
2 night family trip May 8, 2015
Michael
US
3.0 / 5Good
"Not the greatest"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
We had to book this place at the last minute as our apartment was leaking and we couldn't use the facilities at our place so i booked this hotel online for the price that was shown of 88 per night but then was charged 101 per night. The hotel charged me more than what i originally agreed on. Upon entering the room it was neatly organized, room was smaller than i thought since the room description said we were going to have a fireplace but it didnt have one. The pictures online are a little deceiving. The table was a little crusty but nothing too bad. The sheer curtains were ripped and had a big spider on it that was still alive and trapped in between the curtains. The worst thing that i didnt like is that you can hear EVERYTHING in that place. The wall is so thin, you can even hear conversations going on outside and in the rooms. The piping is really loud too like when someone or the person in the hotel uses water. Our door was really hard to open and really annoying to close, my husband was in the room sleeping and when i came in i startled him because i literally had to push the door to open and it made a loud scrapping noise. The bed that was advertised queen is not really a queen its more like a full and it was so hard to sleep in it as it was not comfy at all. The "blanket" was paper thin and didnt suffice. This hotel overall is okay but i would probably not stay here again.
Genuine Hotels.com guest review
2 night family trip May 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Happy at the Hawthorn."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Was very happy with this hotel. Very roomy, had a living Room/full Kitchen, Bedroom and bath with an offset sink in another room which is really nice. Very impressed. Also, like that they have a No Party Policy.
Genuine Hotels.com guest review
3 night family trip Apr 7, 2015
PAUL
US
2.0 / 5Fair
"Ok place to stay"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    1.0
I was alone and felt a little uncomfortable.
Genuine Hotels.com guest review
1 night business trip Mar 27, 2015
Kim
US
2.0 / 5Fair
"no shuttle"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Advertised there was free shuttle to airport then when I inquired about it said they didn't have one but it was only about 4 miles to the airport, Did she expect me to walk pulling my luggage behind me? They were willing to cancel reservation but wouldn't refund my money. Generous of them. . . .
Genuine Expedia guest review
Other trip Mar 29, 2015
Gayle
US
4.0 / 5Excellent
"Great"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Excellent
Genuine Hotels.com guest review
1 night romance trip Mar 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Spacious"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Spacious and clean. Liked the availability of the kitchen, even though we didn't need it this time.
Genuine Hotels.com guest review
1 night business trip Mar 23, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Was great would go back. Close to the airport and not too far from founders brewery.
Genuine Expedia guest review
Other trip Mar 23, 2015
A Traveler
US
4.0 / 5Excellent
"Great rooms & location, service could be better"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was great and everyone was very pleased with their rooms (we had booked 5) EXCEPT for one complaint. When we checked in, one of the people in our party pulled back the sheets and they were stained and gross and clearly not washed. She called the front desk and they just delivered her a stack of fresh sheets. They did not offer to replace them or make any attempt to do so. My employee, who was already exhausted from travel had to change the sheets on a king size bed by herself. Clean sheets should be a given in a hotel.
Genuine Hotels.com guest review
3 night business trip Mar 15, 2015
Sara
US
4.0 / 5Excellent
"Nice hotel close to the airport."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice place to stay. Only about 5 miles to the airport. We brought our puppy and he was able to stay with us.
Genuine Expedia guest review
Other trip Mar 20, 2015
Nana
US
2.0 / 5Fair
"Spacious but a little out dated"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
Nice size rooms, needs furniture updates and whoever just pained left paint marks everywhere. Paint in the sink, on the walkways... One bed was newer and very comfortable the upstairs one was older and not as nice but my son didn't mind it. Not bad just outdated furniture and not the most maintained place.
Genuine Hotels.com guest review
2 night business trip Mar 13, 2015
A Traveler
US
4.0 / 5Excellent
"what a place!"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
This hotel was quite a surprise! We were looking for a room for the night and saw this for a low price. It is in an odd location, in the parking lot of Woodland mall, so right away I was wondering what we were in store for. The check in was quick and easy and when we got to the room, it was huge! It had a kitchen, with stove, full size fridge, table seating for four. A nice fireplace with a couch in front of it. The bed was a king size, the bathroom was good size as well. I was very surprised at the size for the price we paId. The only bad part we had was there were used wash cloths in the bathroom. I'm not sure if the maid missed these or what happened. We would stay there again if in the area!
Genuine Hotels.com guest review
1 night romance trip Mar 16, 2015
Anthony
US
5.0 / 5Outstanding
"awesome weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a great experience For me and my family.
Genuine Hotels.com guest review
2 night family trip Mar 13, 2015
Nikkole
US
5.0 / 5Outstanding
"Mr."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    1.0
The room was great, but the furniture were torn and worn out. We stayed 3 nights, and the last 2 night were kept awake by a group of parties that stayed outside shouting and hollering until 5-6 am. We left the hotel pretty tired.
Genuine Hotels.com guest review
3 night family trip Mar 12, 2015
Mark
US
3.0 / 5Good
"Not what was promised"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
even though the signs said there would be brealfast at 6:30 it still wasnt out at 7am
Genuine Hotels.com guest review
1 night business trip Mar 13, 2015
William
US
3.0 / 5Good
"Simple One Night Stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
I just needed one night to attend a function in town. Basically just slept and showered. It was quiet, clean, and comfortable. The breakfast bar could be a little better, but it was sufficient. The staff was courteous and even accommodated my early arrival by an hour. It is near a busy section of the street. Depending on your plans, it would be wise to figure in your time and direction when leaving the lot.
Genuine Hotels.com guest review
1 night trip Mar 12, 2015
Mark
US
1.0 / 5Poor
"Old facilities"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
I'm so disappointment with my reservation here. Facilities are old and very noisy. I could not sleep.
Genuine Expedia guest review
Other trip Mar 15, 2015
A Traveler
US
2.0 / 5Fair
"Lousy break 'fast',poor stairway, pathway lighting"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Check in was fine & smooth , after that it was down hill all the way 1. A Real potential fall hazard scenario with Poor light pathways to your room & outdoor staircase . Tight parking . 2. My toilet water was running most of the time needed 3 to 4 flushes to balance it , complaining to the front desk next morning I was totally ignored , not even a apologily !! 3 . breakfast was terrible eggs & meat no potatoes, canned fruit tasted old , limited choices & quantities . ( maybe they were rationing , reminded me of the bread lines in Russia ) no smiles or explanation . I spend @ least 75 to 90 days per year in hotels ! This was not a good experience ! I rate this as 2/10 I may not stay @ this hotel or the chain for this matter . This was my worst experience in any hotel in 2 years
Genuine Expedia guest review
Other trip Mar 14, 2015
unhappy
US
3.0 / 5Good
"Needs a remodel bad."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Not horrible, not good. Needed a remodel 5 years ago. Drafts around door, tile falling off ect.
Genuine Expedia guest review
Other trip Mar 12, 2015
A Traveler
US
2.0 / 5Fair
"Loud and Smokey"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    2.0
We booked this stay last minute. We knew the area was close to large shopping stores and main roads, but the traffic noise was VERY loud. The worst thing was when we opened the door to the room, I thought for sure there was someone sitting in the chair smoking!!! Worst smell ever! Called the front desk, the young girl working alone could not leave. Rooms were all full for the night. She told us we could come and get some spray to cover the smell. These are separate townhouses and the long walk back to the office at 11pm in 0 degree weather was not happening. Very disappointed with this place.
Genuine Hotels.com guest review
1 night romance trip Feb 27, 2015
cindy
US
5.0 / 5Outstanding
"great hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I love this hotel. I stay on fridays to be closer to college and it is very nice quit comfy and cozy for my stay
Genuine Hotels.com guest review
1 night business trip Mar 6, 2015
A Traveler
US
3.0 / 5Good
"Lower suite might have a loud furnace"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    3.0
I stayed in a lower suite. Major problem is the furnace is right where you sleep and runs all the time, I only had the temp set at 65 and it ran every 10 mins and was very loud. In the end I had to turn off the heat to sleep, not great to wake up to 58 temp in your room.
Genuine Hotels.com guest review
2 night business trip Mar 6, 2015
KELMAN
US
3.0 / 5Good
"Just OK"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The room was a suite but the bed was small and the sofa sleeper not comfortable. The room was crowded for 3. The kitchen was nice with nice countertops and appliances. The bathroom tub and toilet were ancient but worked. When the air came on it sounded like a freight train. The staff was extremely nice and helpful. There was no parking when we got in in the evening and we were told to park in handicap spaces. Lots of loud music at night and scary individuals roaming the property.
Genuine Expedia guest review
Other trip Mar 9, 2015
Snoopy
US
4.0 / 5Excellent
"Small things I wish I had known - great overall"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The size of the room was amazing for the price, perfect actually, as well as the amenities. Couple room notes: the refrigerator and furnace were very loud, and a few of the cabinets were missing handles. But there were more towels in the room than I have ever been provided in another hotel room, which was great. And the room offered dishes and cleaning supplies. The set up was very home like, also, I felt very comfortable. The hotel in itself was great, too. But because breakfast is in the main building you have to leave the building and walk or drive to get it, also I forgot toothpaste and the hotel does not provide room services of the sort so I had to go to the main building to get it myself, which is not a big deal but not normal for any hotel I have visited. The fireplace in the room would have been nice to use, but the desk receptionist failed to mention that the logs are not already in the room and they are a separate cost. Basically, great hotel, amazing experience, perfect location, just a couple things that I wish I had known up front to plan accordingly.
Genuine Hotels.com guest review
1 night romance trip Mar 3, 2015
Cecily
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
my kids and I loved it at this hotel. it was clean. The staff was friendly. The breakfast was great. the room felt very homey.and for the price I paid I couldn't have asked for a better hotel.
Genuine Expedia guest review
Other trip Mar 9, 2015
tatiana
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Clean. Furnishings didn't appear worn or soiled. Comfy, bright space, except for the drafty floor. Breakfast could have been better- all cereals were sweet and all yoghurt was light. We would stay here again but bring breakfast.
Genuine Expedia guest review
Other trip Mar 8, 2015
evelyn
US
1.0 / 5Poor
"Never staying again"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
The short of it, old and falling apart. Ceiling and walls chipping, outlets so old the plugs for the lamps keep falling out. Tall lamp in middle of room only one prong in plug. Fan in bathroom very loud. Bathroom door has big gap so you can see in . There was partying and stuck people screaming outside . Loud stereo thumping in middle night , vomit on sidewalk in morning. No fire place like it said I would have when booked so no not happy at all .
Genuine Expedia guest review
Other trip Mar 8, 2015
rob
US
4.0 / 5Excellent
"weekend getaway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Our stay at Hawthorne Suites was comfortable. We had an issue at check in because our room was given away but this was due to an error on hotels.com. the staff was very accommodating and put us in a two bedroom suite. We stayed two nights and both nights were fine. The bed was kinda harder than I'm used to but was comfortable. The room was fairly clean and the fireplace was a great amenity, and also warmed up the room to a comfortable temperature. Overall we would stay here every time we are in Grand Rapids. The price is great for what you get.
Genuine Hotels.com guest review
2 night romance trip Feb 27, 2015
Roger
US
4.0 / 5Excellent
"Nice big rooms"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
The room was great, the stairway up to the room was not shoveled and very slippery. The fitness room had old equipment and not much of it. Breakfast was ok.
Genuine Expedia guest review
Other trip Mar 2, 2015
ann
US
4.0 / 5Excellent
"Not bad"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I stayed in a queen bed suite. The pictures on the website don't do it justice. They are very roomy suites and very comfortable. The parking is a little tight but I enjoyed my stay.
Genuine Expedia guest review
Other trip Mar 2, 2015
MJ
US
4.0 / 5Excellent
"A decent, quiet stay."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The room was nice and comfortable. I did not care for the external entryways and lack of snow removal.
Genuine Hotels.com guest review
2 night business trip Feb 26, 2015
Michael
US
5.0 / 5Outstanding
"Hawthorn Suites in Grand Rapids"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was great! The room was warm, the kitchen was neat and the bed slept wonderfully well.
Genuine Hotels.com guest review
1 night business trip Feb 27, 2015
Deborah
US
3.0 / 5Good
"Great value"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Good suite hotel. Designed for long-term stays, outside entrances give privacy that's inconvenient when it's cold outside. Room and appliance were in good condition, bathroom is dated and needs work. Bed was also at the end of its useful life. I got a good price (<$100), so the value was good. At a higher price, I might not have been so happy.
Genuine Expedia guest review
Other trip Feb 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel but...."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
This was a very nice hotel very comfortable but parking was a nightmare at night and the room seemed to have a very cold draft if you sat on the couch. Overall I liked it because it was close to shopping and dining.
Genuine Expedia guest review
Other trip Feb 25, 2015
Trina
US
5.0 / 5Outstanding
"Great Place to Stay in GR"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
You get a lot of bang for your buck with Hawthorn Suites! A kitchen, bed, desk, and couch. What more could you ask for? The staff is friendly, the breakfasts are great, and the rooms are cozy. I've stayed her twice and plan on staying again next time I'm in town. Thanks so much for the warm welcome!
Genuine Hotels.com guest review
2 night family trip Feb 20, 2015
A Traveler
US
4.0 / 5Excellent
"No fireplace"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
There was no fireplace as stated. Even called the hotel the day before and they said I'd have one. The street is busy so it's hard to get into the hotel but overall it was a nice stay.
Genuine Hotels.com guest review
2 night romance trip Feb 20, 2015
jeff
US
3.0 / 5Good
"Not thrilled.."
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
The staff was very friendly and breakfast was pretty good. As far as the room goes, I was less than thrilled. It was not very clean... The kitchen floor was not mopped, the kitchen counter had salt spilled on it, the bed had long black hairs on it, the toilet was dirty around the base, the bathroom also had hair in it, the light fixture in the bathroom was falling apart, the ceiling had severe water damage and was falling apart, the bathroom sink stopper was broken causing it to not drain properly, the floor lamp was falling over, and the TV had poor reception. When I needed sheets and blankets, I had to go out in the cold to the front desk to get them myself. Overall, it was just an ok room. We won't be staying there again and we wouldn't recommend to a friend.
Genuine Expedia guest review
Other trip Feb 23, 2015
Jessica
US
3.0 / 5Good
"Could have been better..."
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
The staff was pleasant and helpful both at check in and check out. The room was not clean. I had to wipe the table off so I could eat on it as it had what appeared to be coffee and sugar spilled on it. There was also a white powder on the carpet at the foot of the bed in front of the bench and in front of the vanity in near the bathroom. The floor felt damp but it was very cold out that evening. The white powder got on my clothing requiring anything that touched it to be laundered. The bed was very comfortable. Breakfast was good. Price was reasonable and had the room been cleaner I would have given it a higher rating.
Genuine Hotels.com guest review
1 night business trip Feb 19, 2015
Christopher
US
5.0 / 5Outstanding
"Overnight for a choral concert"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Room and hotel was fine, bed was comfortable, breakfast was adequate. Location was the only problem, located at the corner of two very busy streets with no access to traffic lights, ( and a snowstorm to boot) getting out of the hotel lot to go to dinner or out to our concert was difficult.
Genuine Hotels.com guest review
1 night romance trip Feb 13, 2015
Duncan
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Hotel was old and noisy. Was surprised that they did not make up the rooms on daily basis.
Genuine Expedia guest review
Other trip Feb 18, 2015
A Traveler
US
4.0 / 5Excellent
"Good hotel with some issues"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
This was a Valentine's trip for me and my fiance. We wanted something with a full kitchen that was still affordable. The first night we did have some issues. We decided to have a fire and thought we had opened the flue but it turned out that the lever was broken. The room filled with smoke but luckily I could open the doors to the outside to let it out. The maintenance guy eventually came and told us that you had to reach up into the chimney to manually open the flue. There were also no pans in the room but this was quickly rectified by the staff. Overall this hotel was good. The girl at the front desk was very pleasant, friendly and accommodating. She helped me with every issue I had. The room itself was comfortable and mostly clean. There were some crumbs on the floor. The pillows were a little uncomfortable and probably should be replaced. Also notes should be made on each room where it is known that the flue is not operating properly and a warning should be given to the guest upon arrival. This would prevent any kind of smoke issues in the future.
Genuine Expedia guest review
Other trip Feb 17, 2015
MBell
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The comfort of the room was a great feature. Large room, full kitchen, even a fireplace. Too bad I was too busy to enjoy some of the features, but still a great stay!
Genuine Hotels.com guest review
4 night business trip Jan 28, 2015
Christopher
US
5.0 / 5Outstanding
"Satisfaction"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I have stayed here a few times & will continue to do so. Nice location & stay!
Genuine Hotels.com guest review
1 night trip Jan 24, 2015
gregory
US
4.0 / 5Excellent
"great rooms, busy surrounding"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
enjoyed our stay, pet friendly which was nice, not much grass area... busy street, entrance difficult to get in/out sometimes... clean rooms, good staff, decent breakfast..
Genuine Hotels.com guest review
2 night business trip Jan 23, 2015
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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