Spacious and clean. Liked the availability of the kitchen, even though we didn't need it this time.Genuine Hotels.com guest review
"Great rooms & location, service could be better"
Everything was great and everyone was very pleased with their rooms (we had booked 5) EXCEPT for one complaint. When we checked in, one of the people in our party pulled back the sheets and they were stained and gross and clearly not washed. She called the front desk and they just delivered her a stack of fresh sheets. They did not offer to replace […] them or make any attempt to do so. My employee, who was already exhausted from travel had to change the sheets on a king size bed by herself. Clean sheets should be a given in a hotel. Read moreGenuine Hotels.com guest review
"Spacious but a little out dated"
Nice size rooms, needs furniture updates and whoever just pained left paint marks everywhere. Paint in the sink, on the walkways... One bed was newer and very comfortable the upstairs one was older and not as nice but my son didn't mind it. Not bad just outdated furniture and not the most maintained place.Genuine Hotels.com guest review
"what a place!"
This hotel was quite a surprise! We were looking for a room for the night and saw this for a low price. It is in an odd location, in the parking lot of Woodland mall, so right away I was wondering what we were in store for. The check in was quick and easy and when we got to the room, it was huge! It had a kitchen, with stove, full size fridge, table […] seating for four. A nice fireplace with a couch in front of it. The bed was a king size, the bathroom was good size as well. I was very surprised at the size for the price we paId. The only bad part we had was there were used wash cloths in the bathroom. I'm not sure if the maid missed these or what happened. We would stay there again if in the area! Read moreGenuine Hotels.com guest review
It was a great experience For me and my family.Genuine Hotels.com guest review
The room was great, but the furniture were torn and worn out. We stayed 3 nights, and the last 2 night were kept awake by a group of parties that stayed outside shouting and hollering until 5-6 am. We left the hotel pretty tired.Genuine Hotels.com guest review
"Not what was promised"
even though the signs said there would be brealfast at 6:30 it still wasnt out at 7amGenuine Hotels.com guest review
"Simple One Night Stay"
I just needed one night to attend a function in town. Basically just slept and showered. It was quiet, clean, and comfortable. The breakfast bar could be a little better, but it was sufficient. The staff was courteous and even accommodated my early arrival by an hour. It is near a busy section of the street. Depending on your plans, it would be wise […] to figure in your time and direction when leaving the lot. Read moreGenuine Hotels.com guest review
"Loud and Smokey"
We booked this stay last minute. We knew the area was close to large shopping stores and main roads, but the traffic noise was VERY loud. The worst thing was when we opened the door to the room, I thought for sure there was someone sitting in the chair smoking!!! Worst smell ever! Called the front desk, the young girl working alone could not leave. […] Rooms were all full for the night. She told us we could come and get some spray to cover the smell. These are separate townhouses and the long walk back to the office at 11pm in 0 degree weather was not happening. Very disappointed with this place. Read moreGenuine Hotels.com guest review
I love this hotel. I stay on fridays to be closer to college and it is very nice quit comfy and cozy for my stayGenuine Hotels.com guest review
"Lower suite might have a loud furnace"
I stayed in a lower suite. Major problem is the furnace is right where you sleep and runs all the time, I only had the temp set at 65 and it ran every 10 mins and was very loud. In the end I had to turn off the heat to sleep, not great to wake up to 58 temp in your room.Genuine Hotels.com guest review
"Small things I wish I had known - great overall"
The size of the room was amazing for the price, perfect actually, as well as the amenities. Couple room notes: the refrigerator and furnace were very loud, and a few of the cabinets were missing handles. But there were more towels in the room than I have ever been provided in another hotel room, which was great. And the room offered dishes and cleaning […] supplies. The set up was very home like, also, I felt very comfortable. The hotel in itself was great, too. But because breakfast is in the main building you have to leave the building and walk or drive to get it, also I forgot toothpaste and the hotel does not provide room services of the sort so I had to go to the main building to get it myself, which is not a big deal but not normal for any hotel I have visited. The fireplace in the room would have been nice to use, but the desk receptionist failed to mention that the logs are not already in the room and they are a separate cost. Basically, great hotel, amazing experience, perfect location, just a couple things that I wish I had known up front to plan accordingly. Read moreGenuine Hotels.com guest review
Our stay at Hawthorne Suites was comfortable. We had an issue at check in because our room was given away but this was due to an error on hotels.com. the staff was very accommodating and put us in a two bedroom suite. We stayed two nights and both nights were fine. The bed was kinda harder than I'm used to but was comfortable. The room was fairly clean […] and the fireplace was a great amenity, and also warmed up the room to a comfortable temperature. Overall we would stay here every time we are in Grand Rapids. The price is great for what you get. Read moreGenuine Hotels.com guest review
"A decent, quiet stay."
The room was nice and comfortable. I did not care for the external entryways and lack of snow removal.Genuine Hotels.com guest review
"Hawthorn Suites in Grand Rapids"
Everything was great! The room was warm, the kitchen was neat and the bed slept wonderfully well.Genuine Hotels.com guest review
"Great Place to Stay in GR"
You get a lot of bang for your buck with Hawthorn Suites! A kitchen, bed, desk, and couch. What more could you ask for? The staff is friendly, the breakfasts are great, and the rooms are cozy. I've stayed her twice and plan on staying again next time I'm in town. Thanks so much for the warm welcome!Genuine Hotels.com guest review
There was no fireplace as stated. Even called the hotel the day before and they said I'd have one. The street is busy so it's hard to get into the hotel but overall it was a nice stay.Genuine Hotels.com guest review
"Could have been better..."
The staff was pleasant and helpful both at check in and check out. The room was not clean. I had to wipe the table off so I could eat on it as it had what appeared to be coffee and sugar spilled on it. There was also a white powder on the carpet at the foot of the bed in front of the bench and in front of the vanity in near the bathroom. The floor felt […] damp but it was very cold out that evening. The white powder got on my clothing requiring anything that touched it to be laundered. The bed was very comfortable. Breakfast was good. Price was reasonable and had the room been cleaner I would have given it a higher rating. Read moreGenuine Hotels.com guest review
"Overnight for a choral concert"
Room and hotel was fine, bed was comfortable, breakfast was adequate. Location was the only problem, located at the corner of two very busy streets with no access to traffic lights, ( and a snowstorm to boot) getting out of the hotel lot to go to dinner or out to our concert was difficult.Genuine Hotels.com guest review
The comfort of the room was a great feature. Large room, full kitchen, even a fireplace. Too bad I was too busy to enjoy some of the features, but still a great stay!Genuine Hotels.com guest review
I have stayed here a few times & will continue to do so. Nice location & stay!Genuine Hotels.com guest review
"great rooms, busy surrounding"
enjoyed our stay, pet friendly which was nice, not much grass area... busy street, entrance difficult to get in/out sometimes... clean rooms, good staff, decent breakfast..Genuine Hotels.com guest review
"Watch your step"
A snowy week in Grand Rapids, hotel not very full have no down any snow removal on side walks or stairs for a outside entrance suite type hotel.Genuine Hotels.com guest review
"Overall nice and enjoyable"
It was overall a good experience. I found a suite in a good price comparable to a regular room with two queen beds. It is nice to have a kitchen with plates and utensils, and a dining space. There was only one queen bed, but my child used the sofa bed and my younger one used a portacrib. The only minor problem is with the water... in the kitchen, at […] time we only got hot water and no cold water, and another time vice versa. Similar in the bathroom sink. Fortunately this did not happen in the shower. The bathroom is spacious and we stored some of our luggage in there. However, the floor felt cold... not a big issue if you have socks... The location is close to the major shopping district (28th street), including a big shopping mall (Woodland mall), which may be convenient for some guests (we had Christmas shopping done already so we did not have to do much). Read moreGenuine Hotels.com guest review
"never will stay there again"
it was horrible and it was my bday weekend had to be switched from room to room and workers were very rude and I didn't get my money back for the days I didn't stayGenuine Hotels.com guest review
The place is in a nice location for going on dates and shopping. Price okay but it was very hard to control the tempature since it was so cold in their. The room look okay overall except for the cold situation. Probably need better curtains or glass. Looks like some additional detail to some comestics done as well to make it better than other places […] near the price. Read moreGenuine Hotels.com guest review
"Good room for price"
Was a nice room for the price. Easy check in and out. If I have one negative it would be the pillows were a little small in size. Other than that nice room, pleasant stay.Genuine Hotels.com guest review
"Good not great"
Staff promised a room beside the couple we were traveling with and repeated that when we arrived. Rooms were not side by side, but on opposite sides of the building. They either didn't care or didnt know the layout of the complex. Bedrooms were clean but coffee table had stains from cans placed on it by previous guests.Genuine Hotels.com guest review
"Great suite in a kinda weird location"
Great time- great suite, weird locationGenuine Hotels.com guest review
"Maybe good in summertime..."
Outside: Unplowed, sidewalks not shoveled, salted or sanded - very slick - vehicle stuck until sand liberated from landscaping, no outside lighting at or near room door, making entrance difficult - Inside: no place for wet shoes, Heating unit louder than TV, towels not sufficient for number of people registered, nor was this rectified over next few […] days - coffee, soap and toilet paper ran out as well... Breakfast good, except for hair in eggs... Read moreGenuine Hotels.com guest review
"Visiting Grand Rapids"
Visiting family in the areaGenuine Hotels.com guest review
"Disappointed--didn't even end up staying."
I didn't realize this hotel had outdoor room entrances. My room was accessed via a dark stairwell and I didn't feel safe (female traveling alone). This looked like a hotel where work crews stayed and there were several men coming and going when arrived at 9:30 p.m. I mean no disrespect; just describing the environment and why I felt unsafe. I did not […] end up staying. I asked for a refund (even a partial refund would've been ok) but was denied. Very disappointed since this is a Wyndham property. Read moreGenuine Hotels.com guest review
It was good. Great location.Genuine Hotels.com guest review
"Not for me"
Rooms is not desirable sheets were stained, heat control is falling apart,computer chair is not appropriate for the desk. Lots of electrical cords showing every where. The drain in the bathtub is ver slow so you are taking a bath as you shower, not the ideal situation.Genuine Expedia guest review
First room they gave us was in very poor condition. Dingy, torn drapery, broken furniture, overall very subpar for Windham. What took the cake was the spare linens for the sofa bed smelled like urine! Took quite a bit of "encouragement" to get a new room assigned, but the front desk clerk finally relented and gave us a decent room. Other than that the […] stay was uneventful, but that first room could've been in one of your "Capt.obvious commercials". Pictures are available if you'd like to see you. Read moreGenuine Hotels.com guest review
Always enjoy stay Great locations for us Very friendly atmosophereGenuine Hotels.com guest review
Very good service. Very helpful. Nice place.Genuine Hotels.com guest review
"Close to Conference"
Hotel Property was conveniently located about 2 miles from my conference. Property was in decent shape. Room was ok and fit my need. I took advantage of the free breakfast, which was also okay, and typical.Genuine Expedia guest review
Great value!!!Genuine Hotels.com guest review
"Hawthorn Inn Extended Stay"
Not very clean, bathtub unusable because of the finish....or lack there of. Closet sluders would not move....permanently in a half open position. Lock box inoperable. The queen bed was very very comfortable!Genuine Hotels.com guest review
"Squirrely on Accounting"
"Because you booked through Hotels.com they will send you a receipt" And what about that $29 extra charge (for which I received no receipt, just appeared on my credit card bill), are they charging me back for the Hotels. com discount?Genuine Hotels.com guest review
"Hawthorn Suites-Grand Rapids"
Bed was comfortable. Room was mildew with base board peeling. Toilet clogged and TV reception poor.Genuine Hotels.com guest review
I would stay here again. Entry to registration is scuffed and needs paint. You make this survey difficult to complete.....too picky about each section. I don't think you want to hear it.Genuine Expedia guest review
Uneventual. Room was pleasant and relaxingGenuine Hotels.com guest review
Rooms and hotel exterior are starting to show their age. Broken exterior lighting, door trim falling off, furniture in room has suffered from cleaning crew ramming vacuum cleaner into it. However the room was clean and well furnished. Overall cant complain for the price.Genuine Hotels.com guest review
"Great hotel and experience"
I enjoyed my stay, liked the room, it was very cozy and comfortable. The staff were very friendly and the 2 young ladies that waited on me were very cute and friendly as well so yes I would defiantly stay here again. Have a wonderful day and thx agn.Genuine Expedia guest review
It was really nice inside. It looks like it was recently renovated. Walls are kind of thin, but the room was very spacious. Being next to the mall, the traffic was very busy, but likewise there are a lot of restaurant options.Genuine Hotels.com guest review
"Get away weekend in G.R."
We had a weekend away as a couple. The hotel was great, the staff we encountered were all friendly. We would definitely stay there again!Genuine Hotels.com guest review
Nice roomGenuine Hotels.com guest review
We reserved an handicap accessible room but one was not available and the desk said you didn't specify one. The heat didn't work in the room we got and it was too late to fix it by the time we realized it. The outside of the hotel is in poor shape. No light by the door. Bad sidewalk and no railing on the two steps up to the first floor room we had. […] We are as much disappointed with your failure to assure us the handicap room you reserved as we were with the room itself. The hotel is hard to find and when we called you were unable to direct us and refused to give us the hotels phone number. I will not book through again. Read moreGenuine Hotels.com guest review
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