"Watch your step"
A snowy week in Grand Rapids, hotel not very full have no down any snow removal on side walks or stairs for a outside entrance suite type hotel.Genuine Hotels.com guest review
"Overall nice and enjoyable"
It was overall a good experience. I found a suite in a good price comparable to a regular room with two queen beds. It is nice to have a kitchen with plates and utensils, and a dining space. There was only one queen bed, but my child used the sofa bed and my younger one used a portacrib. The only minor problem is with the water... in the kitchen, at […] time we only got hot water and no cold water, and another time vice versa. Similar in the bathroom sink. Fortunately this did not happen in the shower. The bathroom is spacious and we stored some of our luggage in there. However, the floor felt cold... not a big issue if you have socks... The location is close to the major shopping district (28th street), including a big shopping mall (Woodland mall), which may be convenient for some guests (we had Christmas shopping done already so we did not have to do much). Read moreGenuine Hotels.com guest review
"never will stay there again"
it was horrible and it was my bday weekend had to be switched from room to room and workers were very rude and I didn't get my money back for the days I didn't stayGenuine Hotels.com guest review
The place is in a nice location for going on dates and shopping. Price okay but it was very hard to control the tempature since it was so cold in their. The room look okay overall except for the cold situation. Probably need better curtains or glass. Looks like some additional detail to some comestics done as well to make it better than other places […] near the price. Read moreGenuine Hotels.com guest review
"Good room for price"
Was a nice room for the price. Easy check in and out. If I have one negative it would be the pillows were a little small in size. Other than that nice room, pleasant stay.Genuine Hotels.com guest review
"Good not great"
Staff promised a room beside the couple we were traveling with and repeated that when we arrived. Rooms were not side by side, but on opposite sides of the building. They either didn't care or didnt know the layout of the complex. Bedrooms were clean but coffee table had stains from cans placed on it by previous guests.Genuine Hotels.com guest review
"Great suite in a kinda weird location"
Great time- great suite, weird locationGenuine Hotels.com guest review
"Maybe good in summertime..."
Outside: Unplowed, sidewalks not shoveled, salted or sanded - very slick - vehicle stuck until sand liberated from landscaping, no outside lighting at or near room door, making entrance difficult - Inside: no place for wet shoes, Heating unit louder than TV, towels not sufficient for number of people registered, nor was this rectified over next few […] days - coffee, soap and toilet paper ran out as well... Breakfast good, except for hair in eggs... Read moreGenuine Hotels.com guest review
"Visiting Grand Rapids"
Visiting family in the areaGenuine Hotels.com guest review
"Disappointed--didn't even end up staying."
I didn't realize this hotel had outdoor room entrances. My room was accessed via a dark stairwell and I didn't feel safe (female traveling alone). This looked like a hotel where work crews stayed and there were several men coming and going when arrived at 9:30 p.m. I mean no disrespect; just describing the environment and why I felt unsafe. I did not […] end up staying. I asked for a refund (even a partial refund would've been ok) but was denied. Very disappointed since this is a Wyndham property. Read moreGenuine Hotels.com guest review
It was good. Great location.Genuine Hotels.com guest review
First room they gave us was in very poor condition. Dingy, torn drapery, broken furniture, overall very subpar for Windham. What took the cake was the spare linens for the sofa bed smelled like urine! Took quite a bit of "encouragement" to get a new room assigned, but the front desk clerk finally relented and gave us a decent room. Other than that the […] stay was uneventful, but that first room could've been in one of your "Capt.obvious commercials". Pictures are available if you'd like to see you. Read moreGenuine Hotels.com guest review
Always enjoy stay Great locations for us Very friendly atmosophereGenuine Hotels.com guest review
Very good service. Very helpful. Nice place.Genuine Hotels.com guest review
Great value!!!Genuine Hotels.com guest review
"Hawthorn Inn Extended Stay"
Not very clean, bathtub unusable because of the finish....or lack there of. Closet sluders would not move....permanently in a half open position. Lock box inoperable. The queen bed was very very comfortable!Genuine Hotels.com guest review
"Squirrely on Accounting"
"Because you booked through Hotels.com they will send you a receipt" And what about that $29 extra charge (for which I received no receipt, just appeared on my credit card bill), are they charging me back for the Hotels. com discount?Genuine Hotels.com guest review
"Hawthorn Suites-Grand Rapids"
Bed was comfortable. Room was mildew with base board peeling. Toilet clogged and TV reception poor.Genuine Hotels.com guest review
Uneventual. Room was pleasant and relaxingGenuine Hotels.com guest review
Rooms and hotel exterior are starting to show their age. Broken exterior lighting, door trim falling off, furniture in room has suffered from cleaning crew ramming vacuum cleaner into it. However the room was clean and well furnished. Overall cant complain for the price.Genuine Hotels.com guest review
"Great hotel and experience"
I enjoyed my stay, liked the room, it was very cozy and comfortable. The staff were very friendly and the 2 young ladies that waited on me were very cute and friendly as well so yes I would defiantly stay here again. Have a wonderful day and thx agn.Genuine Expedia guest review
It was really nice inside. It looks like it was recently renovated. Walls are kind of thin, but the room was very spacious. Being next to the mall, the traffic was very busy, but likewise there are a lot of restaurant options.Genuine Hotels.com guest review
"Get away weekend in G.R."
We had a weekend away as a couple. The hotel was great, the staff we encountered were all friendly. We would definitely stay there again!Genuine Hotels.com guest review
Nice roomGenuine Hotels.com guest review
We reserved an handicap accessible room but one was not available and the desk said you didn't specify one. The heat didn't work in the room we got and it was too late to fix it by the time we realized it. The outside of the hotel is in poor shape. No light by the door. Bad sidewalk and no railing on the two steps up to the first floor room we had. […] We are as much disappointed with your failure to assure us the handicap room you reserved as we were with the room itself. The hotel is hard to find and when we called you were unable to direct us and refused to give us the hotels phone number. I will not book through again. Read moreGenuine Hotels.com guest review
"Would work for extended stay"
Wins first prize for thinnest TP.Genuine Hotels.com guest review
My husband and I went to Grand Rapids for an ArtPrize weekend with another couple. Although we arrived at the Hawthorn well after check-in time, our rooms were not ready and we were kept waiting in the lobby while the housekeeping staff finished their work. The front desk was very busy and the young lady working there seemed quite stressed and disorganized. […] The toilet in our room didn't flush properly and the television remote was missing. The suites were very nice and comfortable, however, and seemed clean. Read moreGenuine Hotels.com guest review
Enjoyed my stay, clean room and the location was good, but didn't realize that there was a $50 charge for incidentals. That was alright as long as you get it back when you leave, but was told it would take 3-5 business days. If it was taken when I checked in, why wasn't it refunded when I left?Genuine Hotels.com guest review
"Good Hotel for its money."
Good hotel. Just try to get rooms away from main streets (traffic gets noisy sometimes).Genuine Hotels.com guest review
Stayed 3 days and the room was never cleaned, even when requested.Genuine Expedia guest review
"Close to business"
Room was clean but had water damage. Not impressed with staff.Genuine Expedia guest review
The room was updated and spacious. The bed was very comfortable. The property is surrounded by many restaurants from fast food to sit down formal. It is right next to two malls for great shopping choices. The property is dated and since it is on a major street, it is hard to enter or exit for left turns. Staff was amazing and super friendly.Genuine Expedia guest review
The most comfortable bed I've ever slept on! Hands down. The place was great. Like staying in my own condo. Everything worked perfectly, with 2 exceptions. The bathroom fan was loud, and the shower curtain was moldy. Beyond those easy fixes, this was easily in my top 5 overnight stays! Great place!Genuine Hotels.com guest review
We enjoyed the stay in Grand Rapids and this hotel was part of the enjoyment. Easy to find with many areas nearby to also enjoy. Staff very helpful, warm and friendly.Genuine Hotels.com guest review
Rooms need update bur they are niceGenuine Hotels.com guest review
This hotel room was so different from any that we have booked. Nice not having people run up and down the hall all night, because they are 4 unit buildings, two up and two down. We were only there one night while visiting our daughter at college, but it would have been a nice get a way for a weekend. Kitchen and fireplace, who can beat that? Our only […] complaint was with the pillows, we try to bring ours, but forgot and these were as flat as pancakes. But I would definitely book this hotel again, but bring my own pillow. Oh, and the check in hostess was as sweet as could be. Don't think we have ever had one that nice:) Read moreGenuine Expedia guest review
"Older property, but clean..."
This is a property with several separate 2 story buildings. I was on the first floor. The sound of the water, and especially the shower, from the second floor was very loud. Also, the refrigerator ran constantly. The suites are spacious, but dated. The bed was comfortable and the breakfast was below average. I won't stay here again.Genuine Expedia guest review
We enjoyed our short stay. The room was so clean and the kitchen and all were beyond our expectations. Thanks!Genuine Hotels.com guest review
"Pet Friendly yet clean"
We choose Hawthorne Suites because it is close to family and we are comfortable with our two small dogs there. Surroundings are well lit for walking the dogs and getting to the car. Rooms could use minor updates but are comfortable. Wifi works well.Genuine Hotels.com guest review
"ok for the price"
Hotel was decent but needs updates and work to make it worth a return visit. Pool and hot tub were empty and TV remote needed replaced. Room & Bath size was nice and well appointed. Hotel is easy to find and very close to shopping and resturants.Genuine Hotels.com guest review
"Used wash cloth"
Everything would have been an excellent rating except there was a used wet wash cloth hanging on the shower curtain. It is something that could be easily overlooked. Other wise the room was very clean. The front desk people were very friendly.Genuine Expedia guest review
"It was like staying in a condominium."
Great staff with good facilities. The location is easily accessible.Genuine Expedia guest review
"It was okay"
My stay was ok! I have stayed here twice before and this experience was the most disappointing of the three. The room was missing many of the common utensils and items standard to a suite. I had to call the front desk to retrieve 6 of the 8 items our room was missing. The front desk person was pleasant and professional and tired to accommodate. I appreciated […] her. The cleanliness of the room was below average and we found a hair in the frig! Gross! The bedding and sleep experience was the main saving grace... I considered staying somewhere else that was closer to my job but returned here because of my past positive experiences. Not sure if I will return for a fourth stay. :( I thought I found a hidden gem... Read moreGenuine Hotels.com guest review
Well, the staff was very nice but there seems to be some issues with what I was charged. The room was supposed to be $87 a night. My 2 nights ended up costing me over $250. I used no extras. I made no phone calls. The maid did not even come to make the bed or take away dirty towels. I used none of the facilities and did not eat breakfast or dinner. […] Most hotels give you coffee for the coffee maker in the room. I had 1 bag of decaf. I asked for a bag of regular. I certainly hope it didn't cost 50 dollars. When I checked in I asked about extra charges that I was told in my confirmation woulld be added. The person said that it was a mistake. I also asked about a trinity Health discount. I was told these things would be taken care of. When I checked out the person assured me that the $50 charge was incorrect and would be removed. She admitted that she had no idea what it was for. I had to ask for a bulb to be put in the security light outside my room and I found a gummy worm in my bed. I understand that stuff happens and I usually don't get too upset but for $250 I could have stayed at a much nicer and more convenient place. I chose this place because it was "reasonable" and it had good ratings. I will say again that the front desk staff was very friendly and outgoing and did fix the light fight away. I hope that this problem can be resolved. I don't know if it was the hotel's fault or Hotel.com. I would give them the benefit of the doubt if they fix this. Read moreGenuine Hotels.com guest review
Very nice place was clean and staff was very friendly.Genuine Expedia guest review
"Close to the concert venue I was going to."
The front desk was very prompt and helpful, the room was nice and clean with a fireplace. I would stay here again.Genuine Expedia guest review
When we arrived at the hotel the room was completely out of toilet paper. The girl at the desk said she would call maintenance but didn't know when he could drop of paper. I had to go to the desk to get some. Another guest was there getting soap. She didn't have any in her room. The next day we did not have clean wash clothes to use. We were out of […] toilet paper the last day of our stay. So I wanted to use the hotel lobby bathroom. I had to go to the front desk to get toilet paper for that bathroom! Seems like the housekeeping manager needs to take control. Would not stay there again. Read moreGenuine Expedia guest review
"Good place to stay"
The rooms were clean -- including underneath furniture such as the couch. The buildings appear well maintained. The room was furnished with everything advertised (cook ware, dishes, utensils, etc.) and everything worked. We were surprised to learn they provide dinner (Mon to Thur) in addition to breakfast. Walking distance to a major bus stop at the […] Woodland mall. Only minor complaints would be the busy intersection of Beltline and 28th Ave made left-hand turn into motel difficult at times of day and the wi-fi signal for our building was weak (able to connect to wi-fi from adjacent building that was sending a stronger signal to our room). My wife liked having a kitchenette. We would stay again. Read moreGenuine Hotels.com guest review
The size and kitchen and living area were nice but the complex was neglected. Weeds, drippings of paint, crooked stairs, etcGenuine Expedia guest review
"Clean and quiet"
Nice clean room with a good amount of privacy. The only issue I had was a fussy door lock(maintenance needed?) and I have had better breakfasts at other hotels.Genuine Hotels.com guest review
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