GreatGenuine Hotels.com guest review
"Good hotel and close to our event and restaurants."
Nice place to stay. It is not the Amway Grand but not 300 bucks a night either. This was the second time we have stayed in this wonder suite. Everyone was pleasant and helpful. My only complaint, no indoor pool.Genuine Expedia guest review
"Next to busy noisy road, near mall"
Outside entrance to each room. Room was remodeled, bed comfortable, kitchen was nice. Bathroom could have used some of remodel dollars. TV flat screen but small not great picture. Couch uncomfortable and fireplace real without wood. Sell duraflame log at desk for $10. We felt uncomfortable in area because 3 different times shady characters walking through […] complex and near room. Read moreGenuine Expedia guest review
In an extremely commercial area, so noisey BUT everything available for one's needs. Staff lovely. A little dust on kitchen walls, but they're 20' tall. No skillet....just a tiny saucepan and a huge stockpot....had to go buy a skillet. Beds were fabulous. Couch had a foul odor to it. Overall, though a very nice stay....with fireplace.Genuine Expedia guest review
Like the room and breakfast.Genuine Hotels.com guest review
The staff could not be any nicer! Everyone I dealt with was so helpful! During the week days, they have an evening reception with food. Good feature. Was very comfortable with the location-right next to the mall-close enough to walk. Breakfast was OK-they could add Splenda to the available sweetners. The bed was super comfortable--the room was clean […] & well maintained. The only improvement could be the computer at the "business center." I think it's got to be 15 years old & has a floppy disk port. That's just crazy! Best Buy is across the street--Spend a couple of hundred $$ and upgrade that computer! Otherwise, All was good & I'd stay here again. Read moreGenuine Hotels.com guest review
"Nice Hotel - Nice Value"
Cody was quite helpful, getting us in early to get dressed for our wedding event. Thanks so much for your kind attention and great service. And good luck with Algebra!Genuine Hotels.com guest review
Good service, but didn't like the peeling paint on the ceiling.Genuine Hotels.com guest review
The room had a funny smell of too much cleaning solutionGenuine Hotels.com guest review
"Good hotel for an extended stay."
Definitely one of the older hotels in the area. The room amenities aren't as new as some of the other hotels in the neighborhood. But overall it's pretty decent, especially if you're traveling for business on an extended stay. It's nice to have a kitchen so you're not eating out every night. The other plus is that you are within walking distance to […] the mall. Makes enjoying dollar beer night at Louie's on Tuesdays a lot easier! (Tuesday nights) Read moreGenuine Hotels.com guest review
"As always Hotel.com came thru!"
The price was great the location was excellent. The staff was very helpful. I would have preferred a King bed but for the last minute It was perfect. Staff followed requests I made to the letter.Genuine Hotels.com guest review
The hotel is a good place to stay. Nice rooms. Had toilet problems since day one. Finally resolved after the second night. The staff was responsive to needs.Genuine Hotels.com guest review
The hotel suite was a great size however for the size of the room it would have been nice to have more dishes and towels. Also the decor needs updating and the room was located on a very busy street which was very load.Genuine Expedia guest review
"We enjoyed our stay"
We enjoyed our stay. Two of the cabinets were missing knobs; it seems easy and cheap enough for the hotel to replace. We thought that was a little odd. The exercise room was not impressive. They didn't even have dumb-bells. If the Ramada next door was the same price, I would have picked it because of their indoor pool and better weight room.Genuine Hotels.com guest review
"Hawthorn Suites GR"
Had stayed there before - it's okay. The staff is nice and it's a quite stay. Bad review this time because my room was sub par this time around. Little dirty and run down. Bad odor also.Genuine Expedia guest review
The two story, two bedroom suite was absolutely incredible. Felt like we were staying in a wonderful little apartment. Everything was clean, a little rundown in certain parts of the architecture but that didn't affect us at all during our stay. Would stay here again!Genuine Hotels.com guest review
"need to update facilitiy"
Sprnklers came on when we were walking to breakfest and when I mentioned it to the front desk they just looked and me and said "oh" it probably just came on. What????Genuine Expedia guest review
What a dump. Needs an extreme update. There were 2 mousetraps in the closet in my room. The bed was like sleeping on a board. I would never stay there again.Genuine Hotels.com guest review
"Comfort within walking distance of theater & mall"
I enjoyed the room. With a full kitchen and dishes supplied, the cost of staying away from home was decreased by being able to prepare a meal of your own. Monday through Thursday they serve a breakfast buffet and dinner. Friday through Saturday they still serve a breakfast buffet. The room services was terrific. The hotel is putting obvious work into […] improvements on the property. The pool and hot tub were well cared for. The staff was friendly. Read moreGenuine Hotels.com guest review
"Love the bi-level rooms!"
Perfect room for me, my wife and young daughter. The two levels allows you to stretch out and relax, and have private rooms for both parents and children.Genuine Hotels.com guest review
"Location was great"
Our stay was good, except for housekeeping. We stayed 3 nights and every day we had to go to the front desk to get enough towels and coffee packets. The housekeeper never replaced the coffee packets, nor enough towels for the 3 occupants. As a result, we did not leave him or her a tip which I always have done in the past. They served a free breakfast […] and dinner which was wonderful. We will stay again,despite the poor housekeeping service. Read moreGenuine Hotels.com guest review
Nice place and spacy room. Could use some updating and a larger TV than 32" or a second TV for the bed. It was nice to step out on the patio and had a more homey feel than most.Genuine Hotels.com guest review
"could have used some help"
The overall stay was good but there were some issues with maintnance. I was on the second floor room and as I was walking to the stairwell to go up I noticed that all of the metal hangers attatched to the building were rusted and had cracks in the bottom of them and they hold the upper landing. The community grills hood came off in my hands so I put […] the screws back in that fell out,I mentioned it to 2 people (front desk,maintnance worker) and both said they would look into it so I give it 3 days and went to check and it wasn't looked into. If you plan to do any cooking in the room bring non-stick pans everything sticks in the ones provided. The eggs and potatos were horrible at the continental breakfast but the waffle maker was a godsend. The location is excellent and easy to navigate G R. The staff was friendly and courtious. This place when newer was probably great but it needs a great deal more maintaining and organization.Just a helpfull note in the organization,remove the sculpture features in the courtyards and put in gas grills,so that you don,t have to walk to the office area to grill something. It would make everything more convienient. Read moreGenuine Hotels.com guest review
This hotel needs better housekeeping. The room was not thoroughly cleaned and needed some updates or repairs done. The bed was very hard and uncomfortable. The parking lot is too small and is difficult to navigate. Overall not too bad but I would definitely not recommend an extended stay since it is obviously not cleaned properly and the bed is unb […] earable. Read moreGenuine Hotels.com guest review
"Comforts of home while on travel"
This was ideal for our family, which was traveling with a small dog. The rooms are setup like a small apartment and it is very easy to take our dog outside (especially on the first floor).Genuine Expedia guest review
I was looking for a clean room at a reasonable price and this was perfect. The room was clean, the bathroom looked a little more aged then the rest of the room but it was still clean. The bed was firm but comfortable. Front desk staff was friendly in my limited contact. There was construction/renovation going on so some precious parking spaces were […] taken with materials/equipment so when I came back later one evening I couldn't park too close to my building. The buildings/room numbers can be a little confusing but they are quiet. Can't speak to the breakfast because I was across the street at Krispy Kreme. And there are several other restaurants in the area for other meals. The mall across the street has a decent selection of shopping. All in all a good stay, convenient, reasonable priced and just right. Read moreGenuine Hotels.com guest review
Everything was perfect. I love the fact they feed you both breakfast and dinner plus they treated you like family. They had the thing's you needed or forgot. Thanks for a lovely experience.....Genuine Hotels.com guest review
When we checked in and FINALLY found somewhere to park, we opened the room and the room smelled of smoke. There were some things that were dirty, old, torn, we made due. When taking a shower, the water did not drain and the tub was slanted and we noticed blood on the carpet in the bathroom area, so the next morning asked for a new room. New room was […] dirty too. food smeared on the outside of the microwave,light switches were gross, moldy tub. Cleaned up a bit and dealt with it.I think they need to work on the housekeeping big time. I feel like cleanliness is the most important thing, I don't care if things are outdated, as long as they are clean, things were not clean.We could not even open the slider to the balcony, as it was screwed shut. It did not look safe, so maybe that is why, still not really okay. The stairs and landing need fixing, though i did see some new, just both rooms we had we not. Major issue with the hotel is parking. We got back late at night from a wedding and drove around the property twice, no where to park. There were at least 2 cars double parked. The front desk said, yeah that is a problem here, Let us park in handicap space and we moved in the morning. This is unacceptable. They must fix this problem. Overall, I would feel guilty recommending this hotel to anyone, if they need to save money, I would mention it but would make sure to add all the downsides. Also, Internet was horrible, not good when you need to check into work and emails. Read moreGenuine Expedia guest review
"good place for families"
The check in was not good as the main office could not send the reservation to this location, so we had to stand and wait almost an hour just to check in. The grounds were not maintained. Lots of weeds, light bulbs out, etc. Also no elevators. All are like condos that you could have to climb to the 3rd floor. Good places for families. Nice heated pool. […] The bed was comfortable and good kitchen facilities. Read moreGenuine Hotels.com guest review
There were a couple of things we were unhappy about. There was a problem with people making noise in the parking lot late at night. Wi-fi was very undependable. Overall though we enjoyed the stay.Genuine Hotels.com guest review
"good place for family with toddlers"
The rooms were clean and nice but a little smaller that what we would have liked. Full size fridge, stove, oven, microwave, toaster oven, Dishwasher and coffee maker. Plates, forks, knives, cups, etc. All provided. Mall at a walking distance, nice restaurants, movie theater and a bar also very close. Room was very quite.Genuine Hotels.com guest review
"good price, questionable"
Booked 2 room. Both were clean but one had broken trim on the door and the door was hard to close and get locked. The other room seemed fine. They did offer a different room but we wanted to stay close to other room.Genuine Hotels.com guest review
I rented the room for my friends and I for a convention. I loved that, though the type of room I had reserved was not available, they upgraded my room for free and without hesitation. I was amazed at how quickly their staff reacted to a couple friends of mine accidentally locking themselves out. All in all, very good service.Genuine Hotels.com guest review
"Excellent value would stay there again."
Very comfortable nice pool. Great employees I would recommend the facility to anyone.Genuine Expedia guest review
"Over night stay"
Although I only stayed over night, the room was the best value for the buck. The person at check in was professional and courteous, the room was clean and quite! All amenities were provided. The night after I stayed here, I stayed in another hotel 2 hours away and had a smaller room, not so nice and a much higher price (almost doubled). I would stay […] here again, with no problem. Read moreGenuine Hotels.com guest review
I will not hesitate to stay there again. Friendly staff and nice rooms.Genuine Hotels.com guest review
"You may like this place too."
I like this hotel. I've stated here 4 times while on business in Grand Rapids. Since Hawthorne suites (Wyndham ) has purchased the property they are putting some effort to upgrade a lot of the property. A very friendly and accommodating staff.Genuine Expedia guest review
Room was comfortable for three adults and the staff was excellent.Genuine Hotels.com guest review
Our experience was excellent. We were pleasantly surprised.Genuine Hotels.com guest review
"A different approach"
This was a nice find! This facility appears as though a defunct condo complex was converted into a hotel, which I like as it is a good reuse of project. I liked the independent access to our own unit and the generous space in the "room" because of its earlier and original development as a condo. Breakfast was a bit over-crowded due to the many guests […] who were participating in what we understood to be athletic events going on in the surrounding area. But hey, in this economy, that's a good thing, right!!! Read moreGenuine Hotels.com guest review
"Unique but great!"
Service was great, and the rooms were very big and clean. There is a kitchen with a table, and dishes such as cups, plates, pans, etc are provided. There is a full refrigerator and freezer, which was convenient. The freezer makes ice, so no worrying about finding an ice machine. We didn't use the pool since weather was bad. Fitness facility isn't much, […] just treadmills and a bike. Lots of fun stuff nearby such as restaurants, Krispy Kreme donuts, a mall, the IMAX movie theater, a winery, and more. Overall we enjoyed our stay a lot and will be back. Read moreGenuine Hotels.com guest review
The staff were very nice and the complementary breakfasts were very nice. When I first checked in, I was tired from a long work day and then a long drive. I had not had supper and was not looking forward to going back out and scrounging for a meal. The young woman informed me that there was a "complementary supper" for guests that night! What a blessing! […] A nice meal, a warm shower and a clean and comfortable bed! A great experience that I plan to repeat again next year. Read moreGenuine Expedia guest review
I loved the layout of the room, the shower is located behind the closet to reduce noise. The appetizers at dinnertime were varied and delicious.Genuine Hotels.com guest review
Outside is rather shabby , room was fine, shower was great ... A lot for the money.Genuine Hotels.com guest review
Great rooms, great location , friendly staff great valueGenuine Hotels.com guest review
Great service and location. Since Hawthorn Suites has taken over many improvements are in the process of being completed.Genuine Hotels.com guest review
"Great deal for a place to lay your head"
We stayed here to attend the Tulip Time Festival in Holland, so we were really just here to sleep for the night, but the room was clean and spacious. We had a fireplace (which we didn't use) and a kitchen, which allowed us to grab a frozen pizza from Meijer for under $10, heat it in the oven and have a cheap meal in the room. The only complaint I would […] have is that the room we were in connected to another room (via a locked door) and we could hear everything they were doing over there. The neighborhood seemed to be fairly nice with a fair amount of other businesses within a couple miles for anything you need. Read moreGenuine Hotels.com guest review
All hotels were booked and I found a room here. Very friendly staff, but they are in need of a lot of work inside and out. Older and weathered.Genuine Hotels.com guest review
"Not a good value"
The inside of the room was very nice, and well cleaned. However, upon arrival, our room keys did not work. We went to the front desk several times and ultimately needed an employee accompany us to our room and unlock the door with a master key every time we wanted into our room for the first night and morning of our stay-- which significantly limited […] our ability to come and go. Later in our stay, our keys stopped working again. The breakfast appeared to consist of powdered eggs and a meat option. The fruit, yogurt, and healthier options were consistently out and not restocked. The outside of the hotel was in disrepair and in serious need of repainting. I would have been embarrassed for the people we were visiting to see our hotel. The rate was too high for the quality of service provided. Read moreGenuine Hotels.com guest review
"Nice room, great location~"
Room was very nice. The breakfast was very good. Only in room problem was they didn't re stock the coffee. I could have gone to the front desk, but didn't.Genuine Hotels.com guest review
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