My husband and I went to Grand Rapids for an ArtPrize weekend with another couple. Although we arrived at the Hawthorn well after check-in time, our rooms were not ready and we were kept waiting in the lobby while the housekeeping staff finished their work. The front desk was very busy and the young lady working there seemed quite stressed and disorganized. […] The toilet in our room didn't flush properly and the television remote was missing. The suites were very nice and comfortable, however, and seemed clean. Read moreGenuine Hotels.com guest review
Enjoyed my stay, clean room and the location was good, but didn't realize that there was a $50 charge for incidentals. That was alright as long as you get it back when you leave, but was told it would take 3-5 business days. If it was taken when I checked in, why wasn't it refunded when I left?Genuine Hotels.com guest review
"Good Hotel for its money."
Good hotel. Just try to get rooms away from main streets (traffic gets noisy sometimes).Genuine Hotels.com guest review
Stayed 3 days and the room was never cleaned, even when requested.Genuine Expedia guest review
"Close to business"
Room was clean but had water damage. Not impressed with staff.Genuine Expedia guest review
The room was updated and spacious. The bed was very comfortable. The property is surrounded by many restaurants from fast food to sit down formal. It is right next to two malls for great shopping choices. The property is dated and since it is on a major street, it is hard to enter or exit for left turns. Staff was amazing and super friendly.Genuine Expedia guest review
The most comfortable bed I've ever slept on! Hands down. The place was great. Like staying in my own condo. Everything worked perfectly, with 2 exceptions. The bathroom fan was loud, and the shower curtain was moldy. Beyond those easy fixes, this was easily in my top 5 overnight stays! Great place!Genuine Hotels.com guest review
We enjoyed the stay in Grand Rapids and this hotel was part of the enjoyment. Easy to find with many areas nearby to also enjoy. Staff very helpful, warm and friendly.Genuine Hotels.com guest review
Rooms need update bur they are niceGenuine Hotels.com guest review
This hotel room was so different from any that we have booked. Nice not having people run up and down the hall all night, because they are 4 unit buildings, two up and two down. We were only there one night while visiting our daughter at college, but it would have been a nice get a way for a weekend. Kitchen and fireplace, who can beat that? Our only […] complaint was with the pillows, we try to bring ours, but forgot and these were as flat as pancakes. But I would definitely book this hotel again, but bring my own pillow. Oh, and the check in hostess was as sweet as could be. Don't think we have ever had one that nice:) Read moreGenuine Expedia guest review
"Older property, but clean..."
This is a property with several separate 2 story buildings. I was on the first floor. The sound of the water, and especially the shower, from the second floor was very loud. Also, the refrigerator ran constantly. The suites are spacious, but dated. The bed was comfortable and the breakfast was below average. I won't stay here again.Genuine Expedia guest review
We enjoyed our short stay. The room was so clean and the kitchen and all were beyond our expectations. Thanks!Genuine Hotels.com guest review
"Pet Friendly yet clean"
We choose Hawthorne Suites because it is close to family and we are comfortable with our two small dogs there. Surroundings are well lit for walking the dogs and getting to the car. Rooms could use minor updates but are comfortable. Wifi works well.Genuine Hotels.com guest review
"ok for the price"
Hotel was decent but needs updates and work to make it worth a return visit. Pool and hot tub were empty and TV remote needed replaced. Room & Bath size was nice and well appointed. Hotel is easy to find and very close to shopping and resturants.Genuine Hotels.com guest review
"Used wash cloth"
Everything would have been an excellent rating except there was a used wet wash cloth hanging on the shower curtain. It is something that could be easily overlooked. Other wise the room was very clean. The front desk people were very friendly.Genuine Expedia guest review
"It was like staying in a condominium."
Great staff with good facilities. The location is easily accessible.Genuine Expedia guest review
"It was okay"
My stay was ok! I have stayed here twice before and this experience was the most disappointing of the three. The room was missing many of the common utensils and items standard to a suite. I had to call the front desk to retrieve 6 of the 8 items our room was missing. The front desk person was pleasant and professional and tired to accommodate. I appreciated […] her. The cleanliness of the room was below average and we found a hair in the frig! Gross! The bedding and sleep experience was the main saving grace... I considered staying somewhere else that was closer to my job but returned here because of my past positive experiences. Not sure if I will return for a fourth stay. :( I thought I found a hidden gem... Read moreGenuine Hotels.com guest review
Well, the staff was very nice but there seems to be some issues with what I was charged. The room was supposed to be $87 a night. My 2 nights ended up costing me over $250. I used no extras. I made no phone calls. The maid did not even come to make the bed or take away dirty towels. I used none of the facilities and did not eat breakfast or dinner. […] Most hotels give you coffee for the coffee maker in the room. I had 1 bag of decaf. I asked for a bag of regular. I certainly hope it didn't cost 50 dollars. When I checked in I asked about extra charges that I was told in my confirmation woulld be added. The person said that it was a mistake. I also asked about a trinity Health discount. I was told these things would be taken care of. When I checked out the person assured me that the $50 charge was incorrect and would be removed. She admitted that she had no idea what it was for. I had to ask for a bulb to be put in the security light outside my room and I found a gummy worm in my bed. I understand that stuff happens and I usually don't get too upset but for $250 I could have stayed at a much nicer and more convenient place. I chose this place because it was "reasonable" and it had good ratings. I will say again that the front desk staff was very friendly and outgoing and did fix the light fight away. I hope that this problem can be resolved. I don't know if it was the hotel's fault or Hotel.com. I would give them the benefit of the doubt if they fix this. Read moreGenuine Hotels.com guest review
Very nice place was clean and staff was very friendly.Genuine Expedia guest review
"Close to the concert venue I was going to."
The front desk was very prompt and helpful, the room was nice and clean with a fireplace. I would stay here again.Genuine Expedia guest review
When we arrived at the hotel the room was completely out of toilet paper. The girl at the desk said she would call maintenance but didn't know when he could drop of paper. I had to go to the desk to get some. Another guest was there getting soap. She didn't have any in her room. The next day we did not have clean wash clothes to use. We were out of […] toilet paper the last day of our stay. So I wanted to use the hotel lobby bathroom. I had to go to the front desk to get toilet paper for that bathroom! Seems like the housekeeping manager needs to take control. Would not stay there again. Read moreGenuine Expedia guest review
"Good place to stay"
The rooms were clean -- including underneath furniture such as the couch. The buildings appear well maintained. The room was furnished with everything advertised (cook ware, dishes, utensils, etc.) and everything worked. We were surprised to learn they provide dinner (Mon to Thur) in addition to breakfast. Walking distance to a major bus stop at the […] Woodland mall. Only minor complaints would be the busy intersection of Beltline and 28th Ave made left-hand turn into motel difficult at times of day and the wi-fi signal for our building was weak (able to connect to wi-fi from adjacent building that was sending a stronger signal to our room). My wife liked having a kitchenette. We would stay again. Read moreGenuine Hotels.com guest review
The size and kitchen and living area were nice but the complex was neglected. Weeds, drippings of paint, crooked stairs, etcGenuine Expedia guest review
"Clean and quiet"
Nice clean room with a good amount of privacy. The only issue I had was a fussy door lock(maintenance needed?) and I have had better breakfasts at other hotels.Genuine Hotels.com guest review
Great space for the family and dog, full kitchen really helped. We brought food and made dinner both nights. Needed more pots and pans but figured as much so brought some of our own.Genuine Expedia guest review
These condo set-ups are perfect and what a great surprise! Super comfortable bed, very clean accommodations and a much needed great night of rest after a long road trip. A definite repeat at this property or other cities with similar amenities. Thank you!Genuine Hotels.com guest review
"Not bad, not great"
This is an old Residence Inn property that has seen better days. That said, the facility is holding its own, my room was totally functional, the bed was decent, and the staff were solid. The location is very close to a Starbucks and number of restaurants, as well as a major shopping mall. I might or might not stay there again, depending on prices elsewhere. […] I paid $85/night (discounted over two nights), and my experience has been that under $100 equals un-even quality of lodging in Gr Rapids. I did not sample the breakfast. Read moreGenuine Expedia guest review
"Run down property that needs attention"
Stayed here while dropping my kids off for college. Really run down and not well taken care of. One of the toilets in my room had the wrong size seat if you can believe that. Was sitting in the living room area and some kind of bug jumped up on my leg, couldn't tell what type of bug but it got me real nervous. No new towels the next morning, had to […] call front desk at which time they said if you want to come down and get them we have more. Breakfast was weak, hot food was processed, ready made omelets and biscuits and gravy. Overall really disappointing Read moreGenuine Hotels.com guest review
"Large room, good service"
This room was great for what I needed. My girlfriends and I stayed for a weekend and it was about a 10-15 minute drive from downtown. Good price and the room was spacious. The only problem that we had was with hotels.com because they booked the wrong room. We reserved a room with a pull-out couch through hotels.com but the reservation at Hawthorn said […] only a bed with no pull-out. Hawthorn couldn't accommodate for us because all of their rooms with what we requested were taken. However, they were very nice about the whole situation and we worked out a solution with hotels.com. Read moreGenuine Hotels.com guest review
Hotel has been there a while but everything worked, was clean and comfortable.Genuine Expedia guest review
"Good location but old facility."
Facility was formerly a Residence Inn and there appears to be some long-term guests on the premises. Room condition was fair; newer carpeting, aged appliances & woodwork. Generally clean and functional but not too attractive. Building exteriors appear to have been repainted fairly recently, looked nice. Good value.Genuine Expedia guest review
This place is dated. Needs to be remodeled. Terrible for a 3 star hotel. Poor wireless internet connection. I will never stay here again.Genuine Hotels.com guest review
"Best deal around!"
This was less of a hotel and more of a 2 level apartment! We got upgraded when we got there and were pleasantly surprised! We even had a full kitchen :) there is also a outdoor pool and a hot breakfast. It could use a little updating but for the price of $109 after taxes...I have no complaints. It's only 15 min to Downtown GR and this would be great […] for extended stays. We highly recommend! Read moreGenuine Expedia guest review
"Nice hotel walk to restaurants and shopping."
Great staff, quite, comfortable and good location.Genuine Expedia guest review
"Nice hotel outside of grand rapids."
Very good area near grand rapids its close to many stores and restaurants.Genuine Expedia guest review
"Great location and great price"
Very convenient location to everything we did in the Grand Rapids area and a very reasonable price. We liked having an outdoor pool. a sitting area under a gazebo for use by any one in the complex and that our room was suite, which made it very roomy for 3 people. The guest computer internet access wasn't working but the hotel staff did our map quest […] directions and printed them out for us. Our room only got minimal house keeping, garbage cans emptied and dishes put in the dishwasher. When I talked to staff about it the next morning, they were very apologetic, made a note to inform supervisor and gave us a discount coupon for a future stay. We would stay here again. Read moreGenuine Expedia guest review
Nice hotel. Some work was being done to outer walls in unit below.Genuine Expedia guest review
Excellent hotel for a decent price While travelingGenuine Expedia guest review
"Apartment Style Hotel"
Great having an apartment style hotel. Could use some updating.Genuine Hotels.com guest review
"Problems this trip"
Air conditioner went out and so it got very hot. I called my second night and the maintenance man tried to fix it (for 3 hours), all I wanted was sleep! Anyway, finally at 10pm I was given another room and had to repack and move all my things. No help was offered nor was any comp given. The next day, after VERY little rest and a full day at the conference […] I was attending, I got back late and my keys didn't work in the new room. Luckily the maintenance man was nearby and let me in so that I didn't have to go back to the front desk. When I checked out the front desk person never even looked up at me or asked me about my stay. I left feeling exhausted and very unhappy. If it were not for the friendly maintenance man, I would have said the were an epic fail. I sent an email to their manager and got no response. I have also sent a letter and gotten no response either. Guess they don't want me back next year. Read moreGenuine Expedia guest review
"Good Price, Good Deal, Good Stay"
I love Suites. Especially on vacation because it's everything I could possibly need. We stayed here a Friday through Monday for a romantic summer vacation and it worked perfectly. The boyfriend and i are both smokers, but we had a bottom level room , which has a small outdoor patio where we can let ourselves out and smoke a cigarette without breaking […] any hotel rules, and without getting the room smoky. The breakfast was adequate, although after the first day we opted to go out for breakfast. The outdoor pool was small, and we never got the chance to utilize it, but it looked clean, my issue with that was that it was located right in the parking lot. Service was fine, check in and out was fine, it was relatively quiet, but the neighborhood was awesome,. Everything you could possibly want is located right there on 28th and beltline. We would definitly stay again.. Read moreGenuine Hotels.com guest review
definitely will book again if i will be in the areaGenuine Hotels.com guest review
"Great for gluten free and paleo! And great beds!"
This felt more like a nice, quiet apartment than a hotel, and I really appreciate that. Great breakfast and fabulous customer service.Genuine Expedia guest review
We will never stay at this chain of hotels ever again. The hotel was in the process of being painted but it looks awful. There is paint everywhere on the ground the siding the doors and the trim. The pool and hot tub, which was the reason that we picked this hotel was closed for maintence all weekend. Never got to use either. The staff was average not […] very help full. The room was awful there were tears in the couch and curtains. Paint missing off the walls. The best part of our experience was the breakfast that was really good but would not go backstage for that. Read moreGenuine Hotels.com guest review
"It was everything and more for the $92 we spent."
We were upgraded for the night to a two bed suite and were very pleased to see a full kitchen and 2 baths. Nice room; not perfect but fine. The faucet upstairs was broken and the room showed signs of water damage but overall quite pleased. Would definitely visit again.Genuine Expedia guest review
"Badly in need of repairs."
My room had a large water stain on the bath ceiling and consequently smelled quite musty. Carpet was fraying in places and the paint was bubbling and chipping off the wall just inside the door...very disappointed in the condition for a Wyndham property. Also had problems booking through the Hotels.com web site and when I called the customer service […] number I was assisted and assured I had only booked one room but upon check-in the desk clerk asked if I was checking into BOTH rooms even though I only had 1 confirmation number. Read moreGenuine Hotels.com guest review
"Not too bad"
The hotel room was well kept and clean. My two main issues was the very loud noise that seemed to come from the air conditioning unit in the closet and the even louder party that was taking place in the hotel room above me. Kudos to the hotel staff for handling the party situation instantly, wish I could say the same for the loud air conditioning u […] nit. Read moreGenuine Hotels.com guest review
"Needs some work"
Definitely an older resort, not bad for the price I paid but would have liked to see some newer construction. Could have been better.Genuine Hotels.com guest review
"A nice surprise in a good part of town"
I was pleasantly surprised to see I had basically a small apartment to myself while in town on business. The staff kept the room precisely tidy. The breakfast was good and they offered dinner too. I would definitely stay here again.Genuine Expedia guest review
Well worth what they charge. The only complaint I had was the pool was closed for maintenance. Other than that just a great place to relax with all the comforts of home.Genuine Hotels.com guest review
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