All hotels in Westlake, Ohio, United States of America
1 room, 2 adults
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1100 Crocker RoadWestlakeOH44145United States of America, ‏‎855-239-9478
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Hotels.com reviewsTripAdvisor reviews
3.6 / 5Good

Score breakdown (from 28 reviews)

  • Value for money
    Best value for money
  • Location
    Great location
  • Cleanliness
    Clean
  • Amenities
    Bad amenities
  • Breakfast
    Bad breakfast
  • Wellness Area
    Poor wellness & sports facilities
5.0 / 5Outstanding
"Great location for work and dinning"
Much improved over the last hotel, clean fresh and great happy hour with snacks.
Genuine Hotels.com guest review
1 night business trip Mar 2, 2016
Scott
US
5.0 / 5Outstanding
"Will stay here again."
My sons hockey team had a blast at this hotel. There was lots of space to gather in groups and for the kids to hang out. The pool was fun.
Genuine Hotels.com guest review
2 night family trip Feb 13, 2016
brandi
US
4.0 / 5Excellent
"Decent price for a comfortable stay"
Service was outstanding. The building is renovated but some of its age shows underneath. Very comfortable stay, well, except the room temperature magically reached 72 by the time we returned from dinner and shopping (wasn't where we had set it). Very close to shopping. I would stay here again.
Genuine Hotels.com guest review
1 night family trip Dec 29, 2015
Edward
US
5.0 / 5Outstanding
I was traveling with my St Poodle and this was the only pet friendly hotel I could find near my destination. The staff was very nice and the room was comfortable and quiet. I highly recommend this hotel and will be sure to stay here again as I am sure we will be returning to this area in the future.
Genuine Hotels.com guest review
1 night business trip Dec 17, 2015
Susan
US
4.0 / 5Excellent
Had a holiday family reunion in Westlake. Doubletree was the chosen location for the out of towners. The bar staff kept the bar open past hours (about an additional 30 minutes) for the 20 of us who arrived Friday night - VERY accommodating! The rooms were very clean and updated - it is always nice when the shower head is high enough and there is plenty of water pressure and both were the case here. Parts of the lobby and elevators are a bit dated. In fact, one elevator was out of order. There was some interior "construction" going on on our floor, but this must be viewed as a good thing - signs of keeping the place fresh.
Genuine Expedia guest review
Other trip Dec 11, 2015
A Traveler
US
5.0 / 5Outstanding
"cozy"
Cofortable
Genuine Hotels.com guest review
2 night romance trip Dec 4, 2015
Janna
US
3.0 / 5Good
"Thanksgiving Trip"
We asked to have the loud squeak removed from our bathroom door on the first night & it was not done. There was a large hole in our bathroom door where the hook had been.
Genuine Expedia guest review
Other trip Nov 29, 2015
Sue
US
5.0 / 5Outstanding
"Fabulous Foodies weekend"
We went for a couples weekend and couldn't have had a better stay. Everyone was so friendly and courteous. We were thrilled to find out we were upgraded to the Hilton Honors floor. The rooms were beautiful and had a spa like feel. We were disappointed we didn't have time to visit the clean and inviting pool and hot tub area...maybe next time. Location was near many attractions. Definitely would have stayed longer if our scheduled allowed. My friend accidently left her pillows (sentimental wedding gifts). When she called the next day housekeeping had set them aside for safe keeping and assisted her in their return. Wonderful customer service. We'll be back!
Genuine Hotels.com guest review
1 night romance trip Nov 14, 2015
Linda
US
5.0 / 5Outstanding
The gym is not great, but there is an LA Fitness close by.
Genuine Hotels.com guest review
1 night business trip Nov 11, 2015
A Traveler
US
3.0 / 5Good
"Great value for the money"
Friendly service and a clean hotel. It was above an above average stay in relation to the nightly rate. Nothing to write home about, but for $99/night that I paid it is hard to beat. Plus you are close to Crocker Park, so endless shopping and dining options.
Genuine Hotels.com guest review
1 night romance trip Nov 7, 2015
A Traveler
US
3.0 / 5Good
"Westlake weekend"
Accomedations were not ideal. We did not have a closet in our room to hand clothes. We also did not have any outlets in our bathroom.
Genuine Hotels.com guest review
2 night trip with friends Sep 4, 2015
Anne
US
5.0 / 5Outstanding
"Quick Trip"
Everything was nice.
Genuine Hotels.com guest review
1 night romance trip Sep 19, 2015
Jason
US
2.0 / 5Fair
"Not great"
We were disappointed with our room. There was no closets and no outlets in the bathroom.
Genuine Hotels.com guest review
1 night romance trip Sep 3, 2015
Elliot
US
4.0 / 5Excellent
"Great service and amenities"
Great location amenities and staff. The room was clean but the vent in the bathroom had rust and dust. I put my tip in the area so I would be shocked if it is not addressed. I recommend the hotel and I will be returning.
Genuine Hotels.com guest review
2 night trip with friends Aug 28, 2015
A Traveler
US
4.0 / 5Excellent
A fine hotel, I would not hesitate to book it again.
Genuine Hotels.com guest review
1 night business trip Sep 1, 2015
A Traveler
US
1.0 / 5Poor
"Never again"
Had to place coffee maker on the nightstand. No outlet. No room service or clean up whatsoever for entire four day stay. I had to use the freight elevator and took numerous rides to the basement with bags of garbage etc. As I was checking out, two employees watched me struggling with my bags and offered no assistance. Never again for this dump. I expected a lot more in this good location.
Genuine Hotels.com guest review
4 night trip with friends Aug 27, 2015
Mary
US
1.0 / 5Poor
Horrible experience! Our toilet did not work properly, asked for clean towels,finally delivered 13 hours later. Main desk attendant shrugged and told me there was nothing should could do about the toilet. We will not stay here again!
Genuine Hotels.com guest review
1 night family trip Jul 18, 2015
Julianne
US
1.0 / 5Poor
"Check first to see if renovations are complete"
The hotel is under heavy renovations. We book a stay without knowing that. My wife has severe asthma and allergies. We couldn't stay at the hotel. We checked out early. Thankfully we got a full refund.
Genuine Expedia guest review
Other trip May 1, 2015
Michael
US
1.0 / 5Poor
"Horrible Experience from start to finish."
I did not stay this night and did not get a refund. See my first review. Worst experience at a hotel of my life.
Genuine Expedia guest review
Other trip Dec 12, 2014
Rob
US

The following reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
Genuine Hotels.com guest review
6 night business trip Jan 10, 2016
Vicki
CA
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip with friends Oct 29, 2015
Annie
US
3.0 / 5Good
Genuine Hotels.com guest review
1 night family trip Nov 7, 2015
William I
US
3.0 / 5Good
Genuine Hotels.com guest review
1 night family trip Oct 16, 2015
Dema
US
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night family trip Oct 9, 2015
A Traveler
CA
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip with friends Sep 18, 2015
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night family trip Sep 11, 2015
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
3 night family trip Aug 14, 2015
Jean
US
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night family trip Jul 27, 2015
A Traveler
US

TripAdvisor reviews for DoubleTree by Hilton Cleveland Westlake

Overall rating:Based on 117 traveler reviews

Most recent traveler reviews:

Overall Rating
"Great hotel"
05/04/16 F4269WFnancyw Philadelphia, Pennsylvania
The staff at Doubletree were very welcoming and kind. The room was clean and very nice with a safe in the room. The shower was outstanding - most hotels give you a trickle. This was a great shower. The linens new were a nice quality, too.
Overall Rating
"Great service nice restaurant "
05/03/16 Dana E Fresno, Ohio
Very courteous staff. Sarah was being trained by Mary, both were very professional and courteous. I would definitely recommend this hotel. I also had a great meal in the hotel restaurant. The room was very clean and the pool area was gorgeous
Overall Rating
"NOISY ROOMS"
05/02/16 Scott S lexington, United States
You can hear every door slam on the second floor when guests enter and exit. I was on a biz trip, so sleep is my #1 priority, but it was impossible to fall asleep. Coffee maker had no outlet, so I had to move it to the cramped bathroom counter.Wifi was a joke, I had 3 different access codes given to me depending on what part of the building I was in, and it still was sketchy at best. My business meeting was at the hotel, so location was good, but don't try venturing out because road construction sucked.
Overall Rating
"Excellent"
04/21/16 Carolyn B Bellville, United States
Ohio Lions District 13-B Convention was held April 14-17 and our stay was great. The staff was excellent. Anything that I asked for was taken care of. I have stayed here many times and have always received great service.
Overall Rating
"Great property"
04/18/16 487215adrian San Francisco, California
This place haso an indoor pool and fitness center. Wonderful front desk staff. Really cool restaurant. I'll return next time I'm in westlake. I really had a nice time. Internet was fast. No issues to speak of.
Overall Rating
"Decent hotel for the price"
04/12/16 Michael W Mountville, United States
The hotel was clean and the hotel staff was very friendly. This hotel was converted from another hotel brand and it is showing signs of old age. The poor rating on sleep is because there were some inconsiderate guests on my floor. I did not report the problem to the staff, so I cannot blame the hotel for this. As a hole, this was a decent experience.
Overall Rating
"Our Get Away Break!"
04/11/16 janicee20 Cleveland, Ohio
Our get away break was just what was needed! The room was nice. We enjoyed our stay, the staff was friendly and helpful. The buffet breakfast was good. The cookies given during registration is delicious.
Overall Rating
"Our Stay at Doubletree Westlake Ohio"
04/10/16 Gail M Conneaut, United States
We attended a three day Conference and had a Super stay. The food at our Banquet was some of the Best food that we have ever been served at a Sit Down Banquet. It was HOT and Delicious. The portions were ample and tastefully presented. Sound system was excellent. Sleeping Room was clean and comfortable. Meeting Rooms were adequate and drinking water was provided. We hope to return next year.
Overall Rating
"Nice new Doubltree"
04/10/16 Dawn E Columbus, United States
The Hotel is nice and clean with a great pool and conference facility. Being close to Crocker Park means great food and entertainment within 1 mile and access to Lake Erie just down the road. I will definitely stay at the Doubletree Westlake the next time I am in the area.
Overall Rating
"Great Place for a Conference"
04/06/16 Diane J Fort Wayne, United States
Everyone was gracious from check-in to check-out. Every time we needed even water, it was provided. Training showed in the way all staff asked if we needed anything or even just greeted us. Grounds were clean and kept up, even where the smokers congregated.
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