Arrived approximately at 7:00 pm checked in and the hotel desk had us booked in a handicap equipped room initially but upgraded us to an equivalent room,Genuine Expedia guest review
"Courteous staff & beautiful hotel"
The hotel is beautiful and the staff was very helpful. Quick check-in and check-out. Park and fly is a tremendous program that is so helpful. I recommend to anyone.Genuine Expedia guest review
I thought this was a great place to stay. The staff was very friendly. The only thing that would have made it better would be a complimentary breakfast.Genuine Hotels.com guest review
Great place to stay. The only thing that would have made it better was a free continental breakfast.Genuine Hotels.com guest review
we had an excellent experience at this hotel I would book it againGenuine Hotels.com guest review
"comfort and relaxed"
The overall experience was perfect. Every staff member was so nice. Room fabulous. The walls in the halls could use a little sprucing up but overall it was a great hotel.Genuine Expedia guest review
Was in town for a basketball camp with 2 of my 3 children. We all thought the hotel was very nice and clean.Genuine Expedia guest review
Awesome stay. Quality at a low price.Genuine Hotels.com guest review
"Could have been better"
Before booking I contacted expedia, and the hotel directly to request a roll-away bed. The front desk advised it was no problem. Upon checking in (was never offered the delicious cookies other reviewers spoke of) I asked once again for a rollaway bed and was told its a fire hazzard and they can't offer me one. They said they could bring up extra blankets. […] I had to call twice and then go down to the front desk for the blankets. I was given a rough sandpaper blanket. Thats "all they have" So my brother had to sleep on the floor on sandpaper. Real comfortable. Read moreGenuine Expedia guest review
Worst experiance ever, pool was closed entirre weekend, huge religious convention was constantly harrassed about my religion, not enough towels, staff was argumentative, and the was a Walmart bag in the parking lot with poppy underwear in it and it got on my foot. They didn't have any interest in making it right either.Genuine Hotels.com guest review
"Close to family attractions and very nice inside."
Room was a bit tight for two adults and a two year old with two queen beds, but we managed. Overall the lobby was very nice and so was the pool. My two year old had a blast swimming. Everyone was very helpful and very nice. Enjoyed out stay. Very close to everything as well.Genuine Expedia guest review
"Poor location...good for 1 night"
Hotel was back toward the rear of a business park type area. Good highway access. Poor service in the bar. Warm cookies when we checked in. Room was nice. Overall an average hotel with a kind staff.Genuine Hotels.com guest review
The hotel is in a quiet area. Was a pleasure to stay at. Comfort was definitely not amiss. Cleanliness was superior. This hotel definitely takes its hospitality business seriously.Genuine Hotels.com guest review
"Great place to stay and it was clean"
The staff was very friendly and my son absolutely LOVED the warm cookies y'all gave us upon check inGenuine Expedia guest review
"Nice hotel but still lacks certain amenities."
Very friendly staff and a nice modern feel. But, no free wifi and no complimentary breakfast of any kind was a huge disappointment. Location was perfect for the purpose of my trip.Genuine Hotels.com guest review
Good hotel with a nice pool. To bad we stayed when there was a prom and other young teenage event. We had to call hotel security several times due to the noise. A good hotel, but bad with the noise.Genuine Hotels.com guest review
Always a pleasant stayGenuine Hotels.com guest review
ALWAYS a pleasure stay at this hotel. Staff is very friendly. Very nice hotel and very comfortable.Genuine Hotels.com guest review
I probably won't stay there again. The wifi was not included in the room rate and the fire alarm went of twice during the night. Once at midnight and again at 3:30 am. The gave me a voucher for a free night, but I think I'll pass.Genuine Hotels.com guest review
"Customer Service Level: God"
I have never been let down by staying at a DoubleTree hotel. The staff were amazing and superhelpful. Amazing customer service, and seriously some of the most unflappable people I have ever seen. You could come in dressed as a six foot clown covered in blood and they wouldn't bat an eyelash - just smile and hand you a cookie. Rooms were clean and didn't […] smell. I have a painfully sensitive nose. It is glorious to walk in a room that doesn't stink. Comfy beds! The only thing I could suggest is that someone give the outside of the building a good scrubbing. The dingy look was a little off putting (but again, once I got inside - so comfy) Read moreGenuine Expedia guest review
"Nicer than average."
More than adequate room at good price. Bathroom sink was cracked and the heat/AC,fan would not shut off unless unplugged. Very clean, very quiet, great comfy bed, pillows and furnishings. Nice staff.Genuine Hotels.com guest review
"not a bad place to stay"
Good restaurant, although somewhat limited menu. Great breakfast, far better than most other hotels that I've stayed at. Room was tidy but had not been "deep cleaned" in a while. dirty Q-tip on floor under vanity counter in bathroom. Shower area a little grungy with water stains, but not mildew.Bring your own pillow... the ones that were in my room […] were very old with not much support left. First day I was there housekeeping didn't come to clean my room/make the bed until nearly 4:00 p.m... other than that, a nice place to stay and I wouldn't have a problem staying there again. Read moreGenuine Expedia guest review
Absolutely wonderful hotel! Positive atmosphere, helpful staff, and beautiful environment. I also believe I had the best night sleep ever out of all of the hotels I have stayed at thus far.Genuine Hotels.com guest review
Great location. Hotel was very comfortable.Genuine Hotels.com guest review
The hotel was very clean and modern. The room size was a tad small, but overall, I was very pleased. The lady at the front desk couldn't have been nicer and when checking in, each guest receives a complimentary, delicious chocolate chip cookie out of a warming drawer behind the front desk. My kids LOVED that! We spent New Year's Eve here with our two […] little kids, swam, and just had a mini-vacation. The halls were very loud with people, but we expected that for New Year's Eve. There is not much around the hotel. There was a McDonald's and a Hardee's along with Westport restaurants. I would definitely recommend this hotel to others. Read moreGenuine Expedia guest review
"Good Couples hotel for New Years Eve"
It was a very clean and modern hotel with a good looking lobby/bar and really nice rooms. Doesn't look like much on the outside but don't be fooled. Great hotel for a great price.Genuine Expedia guest review
Rooms were great, we ended up purchasing 3 for New Years Eve. The hotel staff was very accomodating and even offered us a cot for the room at no charge. Friendly, clean, nice and quiet. The only drawback was there was no vents in the bathroom when taking showers so everything fogged up for a while after showers, other than that everything was perfe […] ct! Read moreGenuine Expedia guest review
I had requested some items prior to check in. When I arrived they were not in the room. The decor reminded me of a low economy motel in the hallways of the hotel and the rooms. It was musty dirty. There was no ice, the breakfast Buffett was not impressive. Doubletree Hilton definitely needs some help at the Westport St. Louis location. We won't be […] back. Read moreGenuine Hotels.com guest review
I got a room for three nights at a discounted rate and it was well worth it. Nice, clean and friendly staff.Genuine Hotels.com guest review
"Great Value for a Quality Hotel"
This hotel is listed as a 3 star property, I felt like I was in a 4 star hotel. The room was spacious, comfortable and very clean. The staff was excellent. Any requests I had were received with enthusiasm and a smile. This hotel was a great value and I didn't have one complaint during my stay.Genuine Expedia guest review
"its alright !!"
it was a close location, the room was ok, no free breakfast, internet is 9.95 per day expensive comparing to hotels i've stayed that offered free internet and great breakfast. the fitness room was full of children playing on the equipment so forget about that. No water on the day we had to check out, so forget about taking shower at 10:30 in the morning. […] the lobby was dirty, looked like a tornado went by.. I think that people just just throw their trash out. .... the cookie was good tho.. :) Read moreGenuine Hotels.com guest review
"A nice place to stay"
The room was wonderful and everything was very clean. The staff was also great and was always accommodating and very friendly. I would stay here again for sure and when it comes to hotels I am pretty picky :)Genuine Hotels.com guest review
"STL one of the best priced/locations/clean rooms"
Everything fine/free frig nice/just wish they had free internet/why is that low priced motels/hotels offer free internet/yet nice business places don't?would even be ok to pay more upfront to get free internet all day/everyday you are thereGenuine Hotels.com guest review
"Great room for a reasonable rate."
The hotel was clean and comfortable. The staff was always polite and helpful.Genuine Expedia guest review
We had plans to go to the Rams stadium, zoo and Six Flags. We chose this hotel because it was about same distance to downtown and Six Flags. The hotel was convenient to the interstate which made it nice. The staff were very nice and helpful. I would definitely stay here again.Genuine Hotels.com guest review
Sould be considered a luxury hotel, yet cheaper than Holiday Inn 5 miles away. Great service, fantastic resturant and lounge, All personel were polite and professional. I will be back in two weeks for two more weeks. Kinda of isolated but two miles from anything you need.Genuine Hotels.com guest review
My family & I most definitely enjoyed our stay. We had some discrepancies about my rooms but other than that I had a wonderful stay!!!Genuine Hotels.com guest review
"Cleanliness of room/bathroom & ice machine"
The hotel & service was wonderful. The location was perfect for our needs & the staff was absolutely great. They were so ready to help, offer assistance & recommendations, and were 100% friendly every encounter. The bathroom and the sheets had long black hairs EVERYWHERE! My boyfriend and myself are both very blonde, so they were not our's. They matched […] the cleaning staff and it was very disturbing to keep finding them stuck to us or in the sheets, pillow cases & towels. Only other complaint was that the ice machine was not working, so we had to go to another floor to get ice. Read moreGenuine Hotels.com guest review
"Very nice area, and easy access to everything"
We purchased tickets for the Packers vs. Rams game and wanted something close to the downtown area. However, the Cardinals were playing for a spot in the World Series and there was a huge band competition going on so hotels were very hard to come by directly downtown. We started looking at hotels near the surrounding area and the Double Tree had pulled […] up as a selection. It had decent reviews so we gave it a shot. We are very pleased with our decision. The service was exceptional. We were meeting family from out of state and even though we showed up at different times they placed us on the same floor as requested (even though they were pretty booked). My 13 year old daughter enjoyed the pool every evening along with the warm cookies that were supplied to guest upon check in. Also, near the hotel if you didn’t want to stick to the pricey hotel menu there were quite a few options less than 5 miles in all directions. Oh and no fees for parking! I would highly recommend this hotel to friends and family. Read moreGenuine Hotels.com guest review
"Great Staff, and really wonderful breakfast"
We stayed for the weekend and really enjoyed the breakfast. Really great breakfast buffet and very helpful staff. The front desk staff was great as well always offering warm cookies! They offer a free airport shuttle every 30 minutes which was very convenient. I would highly reccomend this hotel if it is close to your destination.Genuine Hotels.com guest review
Nice and clean room, friendly staff. Only complaint doors on room extremely loud when opening and closing.Genuine Expedia guest review
This is a beautiful hotel. The big king size bed and crisp white linens were an added bonus. Yummy room service options as well. It's a bit far from the neighborhoods that have fun stuff to do in St Louis, but close enough to the freeway if you don't mind a 10-15 minute drive to get into town.Genuine Hotels.com guest review
I've stayed at this hotel on many occasions. It has always lived up to my expectation. The only problem I have is having to pay for the wifi. Other than that it was a great experience.Genuine Expedia guest review
Stayed there for 3 nights. Great hotel at a resonable location. TV remote did not work properly, I called them and they fixed it right away. The only negative was that it was difficult to turn on the shower head in bathroom. They have a nice gym and the breakfast buffet had some nice variety with freshly made omlette etc. I definetly recommend this […] hotel and would choose this hotel again if I have too. Read moreGenuine Hotels.com guest review
Stayed in a non smoking room which smelled strongly of smoke. No house keeping services provided. Left a bag accidentally and have called the hotel 4 times to get back and have gotten no response from my calls.Genuine Hotels.com guest review
Excellent in all areas! Next time I'm in St. Louis, I'll be staying there. Totally worth the price and first-rate service! Terrific central location, easy to get to any location.Genuine Hotels.com guest review
"Great for business people."
Overall is was fine. Room was comfortable especially the bed they have an indoor pool but water was too cold Hot tub was green wanted to get in but didn't dare.Genuine Expedia guest review
This hotel was terrible. Bed was nasty looked Like it hadn't been clean in awhile very dustie. Beds are so bad to sleep in. Also the air conditioner wouldn't work right to keep the room comfortable.Genuine Expedia guest review
"Nice and Clean"
The hotel is tucked away among other hotels and buisnesses. Not really a gas station or restaraunt really close. There is one you could walk to, but it would be easier to just drive. Front desk staff are super friendly, and were quick to check us in. The room was nice. Bathroom was clean. Bed comfort was just ok. Biggest complaint was the noise. You […] can hear EVERYTHING. Also the cover to our HVAC unit randomly fell off one night. It looked like it had seen better days. Other than those couple of things, it was a good hotel and I would stay there again. Read moreGenuine Hotels.com guest review
"Just what you'd expect"
Free cookies upon arrival! The headboard had some damage but the room was is good condition otherwise.Genuine Expedia guest review
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