"Confused staff and construction noise"
I was taking kids to San Diego for a couple days. I specifically booked a premium room with a balcony and bay view. I arrived at 3PM to check in and it seemed like chaos. The line was super long. When it was my turn, I was assigned a room in tower 3 on the 8th floor. The girl helping me kept disappearing in the back saying she was checking to see if […] the room was ready. 45 minutes have passed by this point. She finally came back and said I have to change your room. The person in your room never left. She took back my keys and reprogrammed them for a room on the 2nd floor in tower 1. Hello! No balcony. Just a sliding glass door. I was livid. I said this was unacceptable. They said there were no other rooms and they were sorry. I asked to speak with the manager. They told me to wait in the lobby as he was on the phone. The manager didn't realize that they pointed him out to me. Waiting, waiting.... he doesn't come to talk to me. This is almost 5pm now! I went to the counter and raised my voice that I was extremely upset and wanted to be helped now. The manager, without acknowledging me, told them to get a man to help me. Mike, I think was his name, came out and said there was nothing he could do as they were sold out. I asked why I should be happy with a downgrade and he said it still had a bay view just not a walk on balcony. I was fuming and near tears. It seemed that no one had any customer service skills. The manager never, not once, came over to apologize. He probably thought I didn't know who he was. Mike finally said he would waive my parking fee of $24 for the night. Big deal. At this point the experience was ruined. To top it off, we were at the pool the next day and the hotel is doing construction on the balconies facing the pool. It was so loud that no one could hear anything but drills and pounding. I think that is a major safety hazard if you have kids in the pool and can't hear if there is an issue. Everyone at the pool was so upset that they were not tol Read moreGenuine Hotels.com guest review
"Nice place and convenient"
Downtown location made it easy to get around and see Little Italy, the many boats in the harbor, and seaport village. Rooms were nice and clean, beds were very comfortable! We would stay here again.Genuine Hotels.com guest review
I like Wyndham Hotels usually but this needs updating. Pool was not heated and no towels in pool area. Had to ask front desk for more. Also strange enough no Jacuzzi.. 5 stars for location though.Genuine Hotels.com guest review
My fiancé and I were on our honeymoon. We were given two double beds just because we checked in in the evening. It was very inconvenient for us and a disappointment. The hotel should not book out more rooms than it can handle. We didn't even get any sort of compensation from the hotel in terms of breakfast or dinner or anything. Overall I was glad to […] be out of there. Read moreGenuine Hotels.com guest review
"Good location Terrible customer service"
We were in town for MR graduation and this hotel was on the recommended site. We chose this hotel for the free shuttle from the airport and to/from MCRD. When we checked in they put my husband and I Ina king room without a view when we booked two double beds with a view. When we said something, they replied that this was all that they had and sent us […] a cot for my son who was graduating from the Marines to sleep in. My son said that the beds in boot camp were more comfortable. The room was very loud and everything echoed off the other building. My parents handicapped room had a shower that fell apart when they tried to use it and took 24 hours to get fixed ( mostly because it was 22 hours until they even came and looked at it. The shuttle to MCRD forgot to pick us up on Thursday. This was an issue because they close the gates at 6pm and a taxi couldn't get in. When the van did show up we were told that sometimes they just forget to put the return trip on the schedule as if this is not uncommon. When you are waiting outside in the heat with two handicapped people it is not amusing. The only good thing about this hotel was the location. I will never stay here again and have already recommended that MCRD remove them from their site. What appalled me the most was the overall, everyday, every shift lack of concern from the staff. Even when I asked to speak to the manager they would not come out and speak to me. Read moreGenuine Hotels.com guest review
"Nice room, good location, never saw housekeeping"
The room was really nice, they checked us in early which was awesome. Housekeeping never came. We found a maid and got towels, but that was a bit of a bummer. We even called for towels and they said they'd bring them up but they never showed up.Genuine Hotels.com guest review
It was mediocre. I like that they have shuttles to the airport and high attraction areas. Their service is not the best, the room service is disgusting and you get a ton of extra fees tacked on, and they did not even have a menu in the room or a hanger for our door, so house keeping woke us up like 3 times one morning. Stayed way better places, but […] if the price is right and you just need a place to crash. Also, terrible communication between concierge and front desk. They tell you to ask the other one of they don't know and when I was trying to return my car rental both would steer me to the wrong direction. Read moreGenuine Hotels.com guest review
First room was wrong. One bed when I asked for two, the room was messy and had a pack of cigarettes and a lighter on the bed. The next room was clean except for the Ants that magically appeared when we laid down to go to sleep. I would not recommend this hotel to other military personnel.Genuine Hotels.com guest review
"Perfect location to SeaPort Village"
Hotel was under some construction but it didn't interrupt our stay. They didn't start working until later in the morning. Location was perfect for walking to SeaPort and Gas Lamp district.Genuine Hotels.com guest review
"Our San Diego Trip"
We had a nice time. The rooms were neat and clean and the service good. It is so close to everything we wanted to see, we didn't have to do much driving.Genuine Hotels.com guest review
Our hotel room was clean and comfortable. The best feature is the location which is right across from the Star of India Museum and popular Anthony's Restaurant (look for coupons). We were too busy sightseeing to use the pool which seemed to be just adequate. The hotel's restaurant was not open, but there is a nearby cafe for breakfast and, as mentioned, […] Anthonys. Read moreGenuine Hotels.com guest review
It was a great experienceGenuine Hotels.com guest review
Great service!! And the view is great you get either the downtown view or the ocean viewGenuine Hotels.com guest review
"parents+ in laws: happy!"
Everyone was pleased.Genuine Hotels.com guest review
Reserved a room last minute, great price, couldn't have asked for a better view, room was clean, not a fan of pillow top mattresses, but was still firm enough for a good nights sleep, definitely masking this my go to place when we go to San Diego!Genuine Hotels.com guest review
"Loved our Stay-Great Location"
The room was beautiful and spacious, and the beds were very comfortable. The view on the bay side is fantastic, but our room was on the city side, and we enjoyed that view as well. We could barely hear the city noise with the balcony door closed. Despite the size of the hotel, the pool was not crowded. There was a nice playground with a fountain for […] kids in the next block. It was a quick walk to the USS Midway Museum and the trolley. The walk to the Gaslamp District took about 30 minutes and was quite enjoyable. We were sad to leave when our stay was over. Read moreGenuine Hotels.com guest review
"Wyndham OK if you find a good deal."
Location is fantastic and the view to the harbor cannot be rivaled by anything. However, the hotel has no Jacuzzi, no spa and the parking is a rip-off at $24 per night.Genuine Hotels.com guest review
"Nice location, garage parking, and places to eat"
I enjoyed my stay at Wyndam Bayside, San Diego and I would stay there again. I had a room with a nice view of the bay. The hotel is easy walking distance to the visitor info stand where we got our zoo tickets at a great price. Also was able to walk to the ferry so we could ride over to coronado island.Genuine Hotels.com guest review
Great location for stay near the airport with shuttle service. Clean and comfortable rooms. Less then 10 mins to downtownGenuine Hotels.com guest review
"Great hotel, underrated"
My girlfriend and I stayed here for 4 nights and it was great. The staff is very friendly and greet you every time you walk by one of them. The bed and pillows were some of the comfiest I have ever slept on. Each room has a balcony, ours on the 9th floor overlooking the bay (balcony wasn't very private however). The rooms would have been a rated a "5" […] if they included a mini fridge/microwave and the TV could have been a little bigger. The parking is also $24 a day, so even though the room wasn't too expensive, they did get you with that. The parking garage spots were also pretty small and it did smell of sewer. Other than that, the hotel was an amazing experience and I would definitely return. There are several restaurants, bars, and many other things to do within walking distance. Read moreGenuine Hotels.com guest review
Very happy to stay there.we loved it Thank uGenuine Hotels.com guest review
Right in front of the Bay and awesome viewsGenuine Hotels.com guest review
"walls are too thin"
Beware. This hotel has thin walls and you can hear every bit of the cars honking, not to mention the train station which is right next to the hotel. Wyndham should be embarrassed to put their name on this old hotel.Genuine Hotels.com guest review
Total confusion regarding my reservation when I arrived and they said Expedia cancelled it even though I showed an active prepaid reservation. Kids eat Free under 12 turned out to be invalid since they just closed the restaurant a couple days before we arrived. Rooms were very comfortable but small. Location seemed very industrial with lots of construction […] nearby. Read moreGenuine Hotels.com guest review
It was an alright location with good, fresh seafood across the street and downtown surrounding you. The front desk person (I think it was Sheryl) who checked us in was very cold and unwelcoming and the rest of the staff was quite a bit nicer. The rooms were obviously for the traveler, not extremely luxury but I honestly didn't spend time in it. There […] is no smoking on the balconies and you can get fined. Basically a run of the mill hotel, good rates for San Diego, but not much else. Read moreGenuine Hotels.com guest review
"Excellent service in an ideal location"
Excellent service, heated pool, perfect location, modern rooms.Genuine Hotels.com guest review
"Not worth the money..."
I must be getting old because I remember when Wyndham hotels were posh and nice. This particular one in San Diego was neither. A small, overpriced room with no parking. I'll never stay at another Wyndham after this experience.Genuine Hotels.com guest review
"Overpriced Holiday Inn"
The room was still low quality just like a Holiday Inn it used to be. The sliding bathroom door provided no privacy.Genuine Hotels.com guest review
"a walking distance to all areas and activities"
very relaxingGenuine Hotels.com guest review
"Perfect view of 4th of July fireworks"
We come to San Diego, CA every year for the 4th of July holiday. We prefer this location as it is close to the attractions we like and has the perfect view of the bay for the fireworks. Anytime we haven't stayed at the Wyndham (previously the Holiday Inn) was due to not getting a bay view room. We enjoyed our stay very much and noted the upgrades in […] the room (very comfortable bed, excellent shower) as well as the new workout equipment which was desperately needed. The staff was very friendly & helpful. One thing that the hotel might consider is putting ice machines on the floors. We returned to hotel late (after the hotel store had closed) and asked two employees about finding ice and we were told by both that ice machines were located on each guest room floor. We found an empty space yet there is signage on the floor pointing to the ice area! The only other disappointment is the Elephant Castle Restaurant & Bar is closed with nothing in its place. It was a convenient gathering place especially for an evening drink on the patio or game of pool. We used to go there after watching the fireworks from our balcony. Instead this year we went next door to Ruth's Chris for drinks and appetizers. I hope it is in the hotel's plans to put in a restaurant and/or bar in its place. We look forward to staying here again next year! Read moreGenuine Hotels.com guest review
Right across the street from Anthony's Grotto and maritime museum, balcony views of the sun setting on the ocean... doesn't get much better. One minor "but": The staff was super friendly but the three folks I dealt with in the evening and morning seemed so eager to help, they didn't listen to or wait for my whole request. For example, at breakfast, […] the guy would run off and grab each drink after each person in my party ordered instead of waiting to get everyone's drink order. When it came time to order food, I just ordered for everyone so he wouldn't do that. Similar things happened with other interactions. Still, great place. I'd stay again. Read moreGenuine Hotels.com guest review
"Great stay at Wyndham Bayside SD"
My family had the most wonderful stay at Wyndham Bayside in San Diego. Great room (bay view), super convenient locale, excellent service staff. I got a great deal through Hotels.com. Highly recommended.Genuine Hotels.com guest review
I was worried from previous posts about the hotel renovations, I think most have been completed as I didn't see any signs of continuing renovations. Very comfy beds.Genuine Hotels.com guest review
"HORRIBLE! An Utter Disappointment!"
The hotel was informed prior to our arrival we were celebrating an event. They did nothing to acknowledge this. Initially gave us a very small room even though I'd prepaid for an upgrade. Upon complaining they switched rooms for me, but I sacrificed my view. From there it got even worse! An over fed HUGE cockroach crawling into tub from drain, water […] pouring from our bathroom flooding room below, no roll away beds offered if you have a double room even though the beds are a SMALL FULL & their website mentions nothing of room restrictions to have one, their airport shuttle service doesn't answer & operates its own hours despite the post it runs til midnight. Management is completely unapologetic for inconveniences & shows little to no concern of issues! Ruined our weekend! You couldn't pay me to stay there again! Read moreGenuine Hotels.com guest review
I requested a roll away bed and was told they were available when I called at 3pm. And I was told one would be in my room at time I check in. No bed was in the room when I and my son checked in at 9pm. He had to sleep on the floor. The TV did not work. It only would turn on and stay on one station “Extra at the Movies”. I requested another remote. The […] second remote did not work. And the service help said it was the TV. It was midnight by the time it was determined the TV did not work. The next day I called for service and told the engineer would come to fix. No one showed up. For Breakfast I ordered two breakfasts and specifically asked for the "fresh biscuits from the regular menu. No biscuit was provided, just the jam and butter. We have one more night and I am very disappointed in the service and quality of this hotel. I paid over 500 dollars for two nights and this is not acceptable. Read moreGenuine Hotels.com guest review
"San Diego Weekend Trip"
Overall, I had a good time at the Wyndham. My room was clean and the hotel desk staff was nice. The blackout curtains kept the room dark while sleeping. The hotel is also close to trolley stops and the San Diego Zoo. One downside is the hotel is a bit far from Seaport Village (small shopping center along the bay). We stayed in a room with a view of […] the bay which was nice. However the edge of the hotel that faces the bay also faces a busy street and the hotel entrance, which made it a bit noisy. Read moreGenuine Hotels.com guest review
Very satisfy overall.Genuine Hotels.com guest review
Check in was quick and easy. The room was awesome. The shower was awesome. The view and location were awesome. For my fiancé and I the night was perfect. I only wish there were a few more coffee packs for the morning!Genuine Hotels.com guest review
There was only two things I didn't like. They had construction going on across the hotel in the Bay, so while enjoying the view, I got to hear the wonderful noise of conduction workers (not the hotels fault). I had to pay $24 for over night parking. Now I understand it's nearby downtown, but shouldn't that come with the price of the room? Whatever is […] only $24 and my vehicle was safe. Overall, great hotel, with great views. I will definitely come back! Read moreGenuine Hotels.com guest review
The rooms are renovated and clean but I did not know that the balconies are not private. The walls are quite thin in the hotel so you could hear a lot of noise from the outside (we had a city view) and I was next to a room with a crying baby. Overall, I would stay here for the convenience of the steakhouse on the property and it is close to the railroad […] (which added lots of train honking noise). I would get a room that faces the bay next time. Read moreGenuine Hotels.com guest review
Our stay was enjoyable, however the couple who were staying in the next room were fighting in and out of the room @4am. It was quickly taken care of after my call to the front desk. However left me tired for the rest of the day because I couldn't go back to sleep.Genuine Hotels.com guest review
"Not happy with lack of amenities"
I thought since it was a Wyndham Hotel, the room would include a refrigerator in the room. Also there was no continental breakfast. which I would expect from such a nice hotel. The room was clean and the shower worked.Genuine Hotels.com guest review
"Great Bay view!"
Rooms were very clean. Staff was very helpful and attentive. Beds and pillows were amazing. Walking distance to Little Italy and Seaport Village. The only downfall was hearing the construction from across the street and parking was $24/day. Other than that, worth the stay!Genuine Hotels.com guest review
"The bayside view was nice!"
The bayside view was very nice and relaxing. The room was a good size and the service was quick to respond. The chairs out on the balcony has a nice scenic view on a beautiful sunny dayGenuine Hotels.com guest review
"For 4.5 stars, room had problems"
Not good soundproofing between rooms, shower drain slow, no parking available. All around not impressed.Genuine Hotels.com guest review
Perfect location, awesome room, great service!!! We will definitely stay again! Top of our list for hotels in San Diego!!Genuine Hotels.com guest review
The hotel was conveniently located near the bay, close to downtown, and was within walking distance of restaurants, shopping, etc. The rooms were clean; the service was friendly. We had a nice stay.Genuine Hotels.com guest review
This hotel is great. My wife and I went there for the night without the kids. She melted into the bed. I must agree it was very comfortable. The view of the bay was great. This is a must if you stay there. Yeah there was some construction going on outside but is that really the end of the world? It didn't bother us much.Genuine Hotels.com guest review
The location of the hotel was fantastic. We drove to the zoo but walked everywhere else.We had a rental car but did not pay for valet or self-parking. After 6 pm meter parking is free until 8 am and not too hard to find. The hotel was clean, the room was clean and the staff very helpful and polite.Genuine Hotels.com guest review
"within walking distance of EVERYTHING"
We've been staying at this hotel for about 10 years, it was once a Holiday Inn and Wyndham did a fantastic job at revamping the place. We will continue to stay here for many more years to come....Genuine Hotels.com guest review
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