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Holiday Inn Charleston House - Charleston 38.34981, -81.6385
600 Kanawha Blvd E, Charleston, WV, 25301 United States
Guest review summary
- 7.4 Average rating: All Trip Types
- 79% Recommended
- 28 Reviews
- 7.4 Hotel Service
- 7.8 Room Comfort
- 7.2 Hotel Condition
- 7.6 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (28) | 7.4 |
| Business | (12) | 7.0 |
| Romance | (4) | 9.0 |
| Family | (1) | 8.0 |
| With Friends | (2) | 9.0 |
| All Others | (9) | 6.8 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 0203 027 81 46
Facilities
Services
- Airport transportation (complimentary)
- ATM/banking
- Coffee in lobby
- Complimentary newspapers in lobby
- Express check-out
- Fitness facilities
- Hair salon
- Internet access in public areas - high speed
- Laundry facilities
- Multilingual staff
- Porter/bellhop
- Room service
- Room service (limited hours)
- Safe-deposit box - front desk
- Self parking
Business & Event
- 24-hour front desk
- Business center
- Business services
- Conference room(s)
Rooms (all rooms include)
- Air conditioning
- Cable/satellite television channels
- Cable television service
- Coffee/tea maker
- Complimentary newspaper
- Desk
- Dial-up Internet access
- Direct-dial phone
- Hair dryer
- High-speed Internet access
- Housekeeping
- Iron/ironing board
- Pay movies
- Premium television channel(s)
- Satellite television service
- Voice mail
- Wake-up calls
General
- Air-conditioned public areas;
- Bar/lounge;
- Gift shops or newsstand;
- Number of floors: 12;
- Number of suites: 2;
- Restaurant(s) in hotel;
- Swimming pool;
- Swimming pool - outdoor
| Check-in time is | 3 PM |
| Check-out time is | Noon |
| Pets not allowed |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Recreation
- Fishing
- Golfing
Guestrooms Guestrooms
1 KIng Bed River View Smoking
1 king bed. Desk. Television - Cable service. Television - Satellite service. Cable/satellite TV. Premium TV channel(s). Pay movies. Direct-dial phone. Voice mail. Coffee/tea maker. Hair dryer. Iron/ironing board. Complimentary newspaper. Air conditioning.
All rooms include All rooms include- Air conditioning
- Cable/satellite television channels
- Cable television service
- Coffee/tea maker
- Complimentary newspaper
- Desk
- Dial-up Internet access
- Direct-dial phone
- Hair dryer
- High-speed Internet access
- Housekeeping
- Iron/ironing board
- Pay movies
- Premium television channel(s)
- Satellite television service
- Voice mail
- Wake-up calls
1 King Bed Leisure Smoking
1 king bed. Desk. Television - Cable service. Television - Satellite service. Cable/satellite TV. Premium TV channel(s). Pay movies. Direct-dial phone. Voice mail. Coffee/tea maker. Hair dryer. Iron/ironing board. Complimentary newspaper. Air conditioning.
All rooms include1 King Bed River View Nonsmoking
1 king bed. Desk. Television - Cable service. Television - Satellite service. Cable/satellite TV. Premium TV channel(s). Pay movies. Direct-dial phone. Voice mail. Coffee/tea maker. Hair dryer. Iron/ironing board. Complimentary newspaper. Air conditioning.
All rooms include1 Kng Bd Wheelchair Access Nonsmoking
1 king bed. Desk. Television - Cable service. Television - Satellite service. Cable/satellite TV. Premium TV channel(s). Pay movies. Direct-dial phone. Voice mail. Coffee/tea maker. Hair dryer. Iron/ironing board. Complimentary newspaper. Air conditioning.
All rooms include2 Double Beds Nonsmoking
2 double beds. Desk. Television - Cable service. Television - Satellite service. Cable/satellite TV. Premium TV channel(s). Pay movies. Direct-dial phone. Voice mail. Coffee/tea maker. Hair dryer. Iron/ironing board. Complimentary newspaper. Air conditioning.
All rooms include2 Double Beds Smoking
2 double beds. Desk. Television - Cable service. Television - Satellite service. Cable/satellite TV. Premium TV channel(s). Pay movies. Direct-dial phone. Voice mail. Coffee/tea maker. Hair dryer. Iron/ironing board. Complimentary newspaper. Air conditioning.
All rooms includeOne Double Bed
One double bed. Desk with lamp. High-speed Internet access. TV with premium cable, pay movies. Direct-dial phone with voice mail. Complimentary newspaper. Coffee/tea maker. Hair dryer. Iron/ironing board.
All rooms includeOne King Bed Leisure
One king bed. Desk with lamp. High-speed Internet access. TV with premium cable, pay movies. Direct-dial phone with voice mail. Complimentary newspaper. Coffee/tea maker. Hair dryer. Iron/ironing board.
All rooms includeStandard Room
One or two beds. Desk with lamp. High-speed Internet access. TV with premium cable, pay movies. Direct-dial phone with voice mail. Complimentary newspaper. Coffee/tea maker. Hair dryer. Iron/ironing board.
All rooms includeTwo Double Beds River View
Two double beds. River view. Desk with lamp. High-speed Internet access. TV with premium cable, pay movies. Direct-dial phone with voice mail. Complimentary newspaper. Coffee/tea maker. Hair dryer. Iron/ironing board.
All rooms includeTerms & conditions
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Prices shown exclude taxes and fees unless otherwise stated.
Nearby Activities & Points of Interest
Less than 0.5 mile
- Charleston Amtrak Station - 300 yards
- Downtown Charleston - 300 yards
- Charleston Town Center Mall - 400 yards
- Avampato Discovery Museum - 800 yards
- Clay Center for the Arts and Sciences - 900 yards
0.5 - 1.0 mi
- Appalachian Power Park - 1300 yards
1.0 - 3.0 mi
- University of Charleston - 1.7 miles
- West Virginia State Capitol Building - 1.7 miles
- Charleston Yeager Airport (CRW) - 2.7 miles
3.0+ mi
- Downtown Cross Lanes - 9.6 miles
- Downtown Teays - 18 miles
- Beckley Raleigh County Airport (BKW) - 48 miles
Reviews
Filter by:
-
All (28)
- Recommended (22)
- Not recommended (6)
The following English reviews were posted by Hotels.com guests from other countries
Reviewed by a Hotels.com guest on Dec 8, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 6.0 Hotel Service
- 8.0 Hotel Condition
- 6.0 Room Comfort
- 8.0 Room Cleanliness
"Okay but noisy"
Reviewed by Jerry of Murfreesboro on Dec 1, 2009
This was a decent hotel for the money. It was a weekend and the lobby was ridiculously noisy with a large group for a wedding or family reunion or something. Not a bad stay this time. I tried it again and it was quiter. Don't count on the shuttle from the airport. They told me it was coming and it never did. I got back to the hotel and it was sitting parked!
Overall Rating
out of value="10"- 4.0 Hotel Service
- 6.0 Hotel Condition
- 6.0 Room Comfort
- 6.0 Room Cleanliness
"Needs updated."
Reviewed by Butch of Prunedale on Oct 28, 2009
This hotel is in a wonderful location but it is getting old and needs to be updated. The toilt ran, the windows had not been cleaned in a very long time, door knobs loose, etc.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 2.0 Hotel Condition
- 8.0 Room Comfort
- 6.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 21, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 6.0 Room Comfort
- 4.0 Room Cleanliness
"Outstanding Service"
Reviewed by a Hotels.com guest on Aug 20, 2009
The hotel staff was extremely friendly and helpful - especially the staff in the restaurant. The hotel was clean and well maintained. The location was very helpful to us as we were attending a seminar that was held in their meeting facilities. Overall, we were pleased with our stay.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 8.0 Hotel Condition
- 10.0 Room Comfort
- 8.0 Room Cleanliness
"Room Too Cold - Heater Didn't Work"
Reviewed by a Hotels.com guest on Jul 30, 2009
The heater in the room simply didn't work.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 6.0 Room Comfort
- 8.0 Room Cleanliness
"so-so stay"
Reviewed by Todd of Hendersonville on Jul 22, 2009
The location of the hotel is great--downtown and right across the street from the river & park. The building itself, however, feels old and in need of a do-over. The hotel staff wasn't very knowledgeable about surrounding restaurants (though they did provide a list). There's a GREAT breakfast/lunch place within blocks of the hotel who's name eludes me now--sorry. Walking around downtown I saw other chains that we may try next time. Or well-reviewed B&B that's on hotels.com.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 6.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 13, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
"Ok"
Reviewed by a Hotels.com guest on Jul 8, 2009
Hotel was a great location for the event we attended. The only problem was there was no way to use the stairs if you were going up to your room.....outside doors and they were locked. Exit only.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
"Great room for the money"
Reviewed by a Hotels.com guest on Jul 5, 2009
No problem locating hotel, customer service very good, we found the coffee pot had not been cleaned from previous user. Dinning room service excellent, prices were reasonable for a hotel DR.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 8.0 Hotel Condition
- 6.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 2, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 6.0 Hotel Condition
- 8.0 Room Comfort
- 6.0 Room Cleanliness
"Good Hotel"
Reviewed by A of Charlotte on Jun 3, 2009
I stayed in this hotel mid-way on my trip on account of known weather conditions before I started my trip. The hotel staff were helpful and catered to serving me dinner just around closing time. There is an enclosed garage for parking your vehicles and the price is included in your hotel stay. Overall a good hotel for the price and the treatment you receive.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
Reviewed by a Hotels.com guest on May 4, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 2.0 Hotel Service
- 4.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
"Food-Avoid if Possible"
Reviewed by Marci of NYC on Apr 23, 2009
This hotel has a restaurant. I suppose this is why the complimentary breakfast in the lobby was nearly non-existant. In fact, when we asked for more milk for coffee, we were told "there is already some in there" - the staff person must have been referring to the tablespoon of milk left in the container. I ordered room service for dinner and I thought it was disgusting. The salmon was rock hard on one side, I examined the fish carefully but couldn't figure out how they managed this culinary feat, the mashed potatoes were OK, but the infamous W. VA greenbeans were from a can with what looked like greasy bacon bits mixed in. This dinner was truly gag worthy.
Overall Rating
out of value="10"- 4.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
"Pretty much what I expected"
Reviewed by Christopher of Cleveland on Mar 31, 2009
Holiday Inn Charleston House was nothing spectacular, but I've found that none of the hotels in Charleston, WV are. It met my expectations, but definitely did not exceed them. I would recommend anyone going to WV to shop for the least expensive room closest to where you need to be, as there isn't much differentiation among the hotels.
Overall Rating
out of value="10"- 6.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Mar 25, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 6.0 Hotel Service
- 4.0 Hotel Condition
- 6.0 Room Comfort
- 8.0 Room Cleanliness
"Loved"
Reviewed by a Hotels.com guest on Mar 25, 2009
Good Service, Nice rooms! But, the "continental breakfast" was just pastries and coffee. You can buy breakfast for $7 though.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Mar 24, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Mar 20, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
Reviewed by a Hotels.com guest on Mar 20, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
Reviewed by a Hotels.com guest on Mar 16, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 6.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
"slow and nonexistant"
Reviewed by tom of Parkersburg on Mar 15, 2009
The desk, restaurant and bar service is friendly but slow. the top floor lounge was closed and the internet never connected well enough to get on line. An OK place to stay for leisure, not for business.
Overall Rating
out of value="10"- 4.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
Reviewed by a Hotels.com guest on Feb 25, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Great Hotel!"
Reviewed by a Hotels.com guest on Feb 23, 2009
The hotel was great. Nice staff, clean, big rooms. Near downtown and overlooks the water--great location with a mall, movie theater, and several restaurants all within walking distance. I will def be back!
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Standard"
Reviewed by a Hotels.com guest on Feb 13, 2009
We had as good a view as one can get being in Charleston, WV, but the room was standard. Nothing to note either good or bad.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
Reviewed by a Hotels.com guest on Feb 13, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 6.0 Hotel Condition
- 8.0 Room Comfort
- 6.0 Room Cleanliness
"Friendly service"
Reviewed by a Hotels.com guest on Jan 9, 2009
Employees were professioanl and friendly.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
"Great location, an overall quality stay"
Reviewed by a Hotels.com guest on Jan 2, 2009
No complaints whatsoever. I enjoyed my overnight stay and would stay there again. They had wireless internet and a quiet comfortable room.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews