Holiday Inn I 64 West End - Richmond

All of the staff was wonderful, friendly, polite, helpful and professional.

Genuine Hotels.com guest review

Had the suite and it was very roomy felt right at home worth every cent!

Genuine Hotels.com guest review

Hotel was dirty and floors were sticky. Hotel reception was rude and unhelpful. TV reception was poor and did not accurately reflect the channels available. HBO wasnt available even though it was advertized as such.I would never recommend this hotel to anyone

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The best things about the hotel were the bed (very comfortable) and the location. The room needed a good cleaning though, especially the bedside phone and behind the toilet - both scary looking. They had a Keurig coffee maker in the room, but the selection of coffees (decaf and a very weak regular blend) was not satisfactory. We stayed two nights and […] both nights were quiet, which allowed a good nights sleep. Read more

Genuine Hotels.com guest review

We've stayed at this hotel before and found the hotel to be of good quality. Unfortunately the front desk staff during every stay has been less than great. So come to the hotel for a great Holiday Inn experience, good location, etc but don't ask the front desk any questions and please do not arrive before the posted check in time because your room will […] not be ready. Read more

Genuine Hotels.com guest review

I booked this hotel mainly because it was close to the facility where my business meetings were being held over the weekend. The exterior as well as interior of the hotel were clean. I had the most interaction with the front desk staff, checking in and out- they were helpful, polite, and speedy through both processes. My room was spotless upon arrival. […] The beds were comfortable. I liked having a microwave and fridge in the room- worked well. Overall I'm pleased with my experience there and would definitely stay there again. Read more

Genuine Hotels.com guest review

Hotel staff was decent. Bar/Restaurant staff was horrible. I took my son to get a bite to eat and I had to get up and request service. Bartender/waitress was too busy flirting with guys at the bar. Would never stay there again.

Genuine Hotels.com guest review

I'm puzzled at where the good reviews for this hotel came from. The hotel itself is pretty shabby looking: peeling paint, cracks in the ceiling, stains on the carpet. In addition, when we got to our room there were urine spots on the toilet seat. The area behind the toilet and couch had obviously not been cleaned in a good while. There was also dirt […] in the shower. Housekeeping was downright aggressive about getting into the room at eight AM, which I don't understand considering they don't seem to clean very well anyway. I would not stay here again under any circumstances. The only positive thing is that the front desk staff is fairly friendly. Read more

Genuine Hotels.com guest review

It was nice they had a restaurant and bar in the hotel. Unfortunately, the telephones and cable TV was out. Toilet keep running and running....

Genuine Expedia guest review

We stayed for two days on a romantic getaway. The staff member on duty went above and beyond to make our stay the very best. Not only did he offer us a better room when we arrived, he supplied us with coupons for free deluxe continental breakfasts for the entirety of our stay. In addition, he signed us up for the Priority Club (a free service) so that […] our stay would immediately accumulate points and would serve as an incentive to come back again. When we experienced trouble with our TV, he offered to immediately move us to another room. Turns out we didn't need to move, but it was good to know that staff was willing to make adjustments to make us happy. The only downside was the loud cleaning crew. However, when we called the front desk, the manager rectified the situation immediately. Can't ask for anything more. We will definitely stay at Holiday Inn West End again. Read more

Genuine Hotels.com guest review

The bathtubs are old and the original slip-resistence has worn so they put these gross rubber mats glued to the bottom of the tubs that are molding on the edges and underneath. I showered standing on a washcloth as the material is probably capable of spreading foot diseases from person to person. A Contractor can resurface the bottom of the tubs without […] the need for an improper band-aid fix. Breakfast was understaffed, all the tables had not been bussed, Orange Juice was depleated, no clean plates - used a small bagle plate for my meal. Read more

Genuine Expedia guest review

Plumbing needed repair, coffee maker did not work right and they had only left decaf in the room. Walls were so thin we understood every word said in the adjoining rooms (plus the baby crying)

Genuine Expedia guest review

Wasn't impressed with the hotel. My room was a no smoking room but smelled of smoke. The door lock was flimsy And anyone could kick it open. The room was not clean and it rated a one star. I will not recommend it.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The common areas were not too well kept but the rooms were nice and clean. The staff made the hotel worth while when my friends uniform broke just before a big event and the people at the front desk insisted on fixing it. Saved him from some trouble. Overall, it was just outside the crowded downtown area, right across from a hospital, and a decent place […] to spend the night. Read more

Genuine Expedia guest review

Enjoyed it very much. Staff was so friendly! They really go out of their way to make you feel welcome.

Genuine Hotels.com guest review

The room was very satisfactory. The beds were hard and the pillows not comfortable.

Genuine Hotels.com guest review

I was only there briefly, but the staff was very kind and helpful, and the area was safe. The room was mostly clean, but when I moved the nightstand to use the plug for charging my phone, there was all manner of things back there! (Did anyone lose their lipstick here? If so, I found it...)

Genuine Expedia guest review

The hotel staff was excellent. Everyone was friendly and helpful. Someone had smoked in the room we were to stay in so we were immediately given another room and the staff apologized for the inconvenience. Breakfast buffet was complete and hot and the waitress was very attentive. We had a very late check in and very early check out but the process was […] smooth and quick. Read more

Genuine Expedia guest review

We were across fro elevator. We had drunks all night yelling and trying to get in our room. We did not sleep but two hours! Terrible night and will not stay there again.

Genuine Hotels.com guest review

Room was comfortable and clean. Staff quite helpful. Hotel was in excellent location. Toilette articles available first day. Aftewards, I had to ask for them but staff responded immediately. I mention this because I am used to find toilet articles in room every single day. Coffee, tea, sugar and cream available daily in the room.

Genuine Expedia guest review

I liked ur hotel cuse its si queit and in nice area Its so good 4 relaxing thanx alot

Genuine Expedia guest review

We were only staying one night and booked based on location and decided to cut expenses with the hotel. We were VERY pleasantly surprised at how clean and comfortable it was. It's not luxery, but very clean. No complaints at all. The bed was comfortable. The complimentary breakfast was decent. Staff was very nice and helpful.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff is friendly, specially a guy named isahia, great attitude, helpful. Rooms are ok, could be a Lil better, the cleaning people not soo good. Breakfast fair price, OK quality, better that other places I ve been to. I would go back I need to go to Richmond.

Genuine Hotels.com guest review

The hotel is clean and the customer service was outstanding. Very friendly staff. The bathrooms just need to be upgraded (a little rust in tub; no hair dryer; poor lighting).

Genuine Expedia guest review

I was pleaased with my stay at Holiday in it was right offthe hi highway and close to shopping center. My hotel room was clean, there was two queen beds, free wifi, and cable tv. The only concerns was the tremendous heat in the hallwways and the accessibility of the outdoor pool to anyone coming on the property. Also the bar and resturaunt hours were […] inconvenient. Read more

Genuine Hotels.com guest review

The hotel was very clean & staff was very nice!! Malls & local eateries were walking distance. Great place overall!!

Genuine Hotels.com guest review

Room was surprising luxurious. Bathroom has excellent facilities. Bed extremely comfortable. Quality of food at breakfast was just acceptable. Breakfast cereal, for example, the cheap generic stuff that you usually get at places where breakfast comes with the room.

Genuine Expedia guest review

It was a good stay and the front desk team was excellent in helping with all my needs. The room was a very standard but well appointed and comfortable. Unfortunately, the air conditioner in the hall way on my floor was not working properly. The A/C in my room was very good, though. The other thing related to maintenance was that the ice machine on my […] floor did not work and I had to travel down two floors. Would I stay again? Yes, because the surrounding area was good and it was convenient. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room was nice. The amenities were poor. The laundry area was untidy.

Genuine Expedia guest review

My non smoking room smelled like smoke, guy behind desk took forever to serve me because he was behind the bar watching the Olympics, and people were loud and partying in the hotel till 3am, don't come here if want a quite peaceful stay

Genuine Hotels.com guest review

My boyfriend, who is from Baltimore, and I were excited to spend a romantic getaway at the Holiday Inn on 64. We arrived to a very confused desk clerk, and then we were given a room that was not clean. The bathroom was filthy, not to mention the five kids throwing a ball in the hallway. We asked to be changed to another room. The room door to the second […] room was propped wide open before we even went inside. After telling the clerk at the front desk we asked to be changed to ANOTHER room. The third room was as dirty as the first room, so we decided to leave. We then were switched to the Marriot Downtown through hotels.com (who was great by the way). The room was clean, the staff was friendly, and the bed was extremely comfortable. One thing that I really liked about the Marriot was that checkout was at noon, instead of at 10 like many other hotels. We enjoyed the extra 2 hours before leaving. Read more

Genuine Hotels.com guest review

Water in bathroom sink would not get cold. But overall clean, well kept room.

Genuine Expedia guest review

The front desk staff was not friendly, almost to the point of being rude. Upon leaving the next morning, we waited 6 or7 minutes to make sure our account was clear before leaving. The phone was ringing off the hook, and no one ever appeared. We were charged an extra $10 for our 17 year old and therewere no extra towels in the room. Also it was kind've […] noisy that night. Read more

Genuine Expedia guest review

Everything was very nice. Staff was friendly and courteous. Only a couple negatives.....only 1 of 2 elevators were working and there were long waits. I had arrived at about 920pm and was told the restaurant would be open until 10 or 11. I checked in and went to my room and came back down at about 935. I went to the restaurant and the lady working told […] me that it was closed already because the cook had somewhere else to be, so I had to find somewhere else to eat, which was inconvienient. Other than those few small things the hotel was great. Read more

Genuine Expedia guest review

So I've stayed here before and it seems hit or miss...last time the heat, this time the toilet. BUT and it's a big but, overall it is a lovely place and is convenient as well as VERY reasonable. The place was busy and we were next to the elevator and we were surprised at how quiet it was. They also had a breakfast special--two for one and it was a […] terrific bargain. Their coffee is excellent and they have Keurigs in the room. The bedding was great...lots of pillows... Definitely stay again. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

NOT AT ALL CO-OPERATIVE. The hotel management really needs to educate customer service to the front desk staff. The staff who came in during the morning shift was kind and co-operative. The night shift staff was crazy. It was as though she was doing me a favor by allowing me do business with them,

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Grout on bathroom floor had imbedded dirt, lower tile wall in bathroom dirty,unknown glop on window sill. At 730 AM breakfast bar was out of some items. Toilet seat loose, toilet very low to ground and difficult to get up from. Inside curtains on windows stained. Lamp unplugged. No lights in room came on from switch by door difficult to navigate in […] the dark. Found trash behind night stand when looking for power outlet for CPAP. Room was very high priced for what you got. Other chain hotels in area cost substantialy less, but we picked this one because my wife's seminar was in this hotel and being unfamiliar with area did not want to complicate things, and thought that the hot breakfast would negate some of the extra cost. We have stayed at other Holiday Inns and this one was the most dissappointing. Definately would not use or reccomend this hotel in the future Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff made this place great. Hotel is a little run down but decent...clean and comfortable.

Genuine Expedia guest review

Staff was very competent and pleasent. Very good Housekeeping staff. Some evidence of previous water damage in bathroom, but none currently. Coffee and breakfast was excellent. Facility could use some makeover and upgrades.

Genuine Expedia guest review

The hotel room was nice. The beds were comfortable. The hotel itself could use an upgrade in the hallways and common areas. The continental breakfast wasn't free which was disappointing. Other hotels usually provide the continental breakfast free of charge, which they should consider doing.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Needed a room for one night while in Richmond for training. Found a great price through Expedia and was very pleased with the accomodations. The hotel itself is older but has been updated with new carpet, wallpaper, etc. Only recommendation is to get taller toilets...the ones there were VERY low. Also was awakened by a loud banging that seemed to come […] from the ceiling around 6:00 am. Sounded like something mechanical and continued for several minutes. Read more

Genuine Expedia guest review