"Weekend With Family"
We enjoyed our stay. Hotel has good location, in downtown area.Genuine Expedia guest review
"Nice hotel close to Market Square"
This hotel is Is downtown near Market Square but not near the Alamo and Riverwalk. You must drive to the Riverwalk. The hotel sometime Kevin subtle however we were disappointed to find out it was not running two out of the three days we were there due to a timeshare-like thing going on who were using the shuttle. Also, the shuttle stops running at 9 […] p.m. So when we went to the Riverwalk we had to get a taxi back Read moreGenuine Expedia guest review
"ok but needs serious updating"
We arrived around 10pm and when we got to our room our room key did not appear to be working. After exchanging it with the front desk the 2nd time, the clerk informed us that some of the door handles were installed "upside down" so that was possibly the problem...we were not sure why weren't told this from the start. When got into our room it was very […] warm and we figured out the a/c was not functioning. We contacted the front desk and the clerk stated she would send her "engineer" to the room to look at it. After 30 minutes no one arrived so we contacted the desk. The clerk stated that the a/c had already been fixed within the last couple of days so no one would be looking at it, she was short on the phone and borderline rude. We talked with the front desk clerk the following morning about the a/c and it was fixed by that afternoon when we returned. The hotel is in need of serious updates. The furniture is scratched and old and it's apparent nothing in the hotel has been updated in quite some time, including the bathrooms. For what we paid per night, I would have expected the room and hotel to be in better condition. We will not be staying at this location the next time we return to San Antonio. Read moreGenuine Hotels.com guest review
"Wireless Internet did not work at all"
I booked this hotel due to location and wireless internet availability. I stayed in room 446 and the wireless internet did not work at all the first night on any device. I called and complained and they said they knew about the issue but had no ETA and did not want to help me. I had to go about 20 rooms closer to the lobby to catch the connection to […] download email. I had some internet connectivity second and third day but it was extremely poor constantly going out and I could not get any work done. I would not stay at this hotel ever again. Read moreGenuine Hotels.com guest review
Perfect stay, although in the morning after when I was a little busy the cleaning lady knocked twice haha. Aside from I had a blast.Genuine Hotels.com guest review
I was pretty happy with my stay. I did have to ask for housekeeping and the internet never worked. But I had a room with a balcony overseeing the courtyard and I loved how close it was to downtown. I probably wouldn't stay there again due to the internet problem, but my family and I still had a great time.Genuine Hotels.com guest review
"Nice hotel! Manager was GREAT!"
At first I was thinking, I should have gone by what the reviews are saying, as I had called to get a king instead of a double during Spring Break, but I just have to brag on Josh H, the manager on duty. I called like a week in advance and was told it wasn't going to be a problem, but when I got there they told me that what I had asked for wasn't in […] the system (excuse me)? So I had to wait to talk to Josh, after a couple of minutes of telling him my frustration he was able to work out a king size bed for us (it wouldn't have been that big of a deal, but my fiancee can't fix on a double as he is 6'5). So I gave them 4 stars and deducted one for the girl not putting it in the system to begin with and this making us have to wait 4 hours to get a room, BUT the hotel is very clean, has a free shuttle to the riverwalk, great staff, and very comfortable. I'd stay there again! Read moreGenuine Expedia guest review
"Hotel by riverwalk"
It was in good walking distance of the river walk and market square.Genuine Expedia guest review
"Clean Hotel, Good location!"
I wouldve liked for the shuttle service to have been available more hours. While I was there it was only available 3p-9p. But room was just right for me and my two sons. Comfy beds.Genuine Expedia guest review
THE LOCATION WAS GREAT; HOWEVER, THE ROOM AND BED SHEETS SMELLED LIKE FEET! I WOULDNT RECOMMEND IT FOR THE MAINTENANCE REASON. THE ROOM ALSO HAS NO PRIVACY. WE STAYED IN THE FIRST FLOOR AND THE CURTAINS DON'T CLOSE(GLASS DOOR). THERE IS A GLASS DOOR THAT OPENS UP TO THE PARKING LOT; HOWEVER, IT DID NOT FEEL SAFE SINCE THERE IS NOTHING SURROUNDING THE […] DOOR (NOT GATED) SAD TO SEE A GREAT LOCATION WITH GREAT STAFF HOTEL, BE RUINED DUE TO ITS MAINTENANCE FACTOR. Read moreGenuine Hotels.com guest review
"Don't stay here."
The staff lied to me. I had to leave because of family emergency. I left at 5 PM. I asked to get charged half day on my last day. They said I needed to call the company I made reservation with. I did call the company while I was in airport. They had to call the hotel no the hotel denied my request. I find it dishonest to tell someone to do something […] when you know at th end you are the one making the decision. The hotel clerk could have told me instead of me calling the hotels.com and then waiting 10 minutes for them to tell me the hotel will not issue any credit back. I had an emergency and I told the hotel that too. Read moreGenuine Hotels.com guest review
Our stay was good the hotel staff was excellent but the hotel room needs to be up dated. The carpet had stains and look dirty and the AC unit was really loud.Genuine Hotels.com guest review
"Dont judge a Room by its Pictures!"
By looking at the pictures i imagine a GREAT hotel. when i got to the room my shower was dirty, my toilet still had '#2' smudges inside. the staff was great, the front desk was also clean and very nice. the location of the hotel is great. i just wished the rooms (at lest mine) was up to par with the rest of the Hotel and staff.Genuine Hotels.com guest review
"Big room and close to river walk and downtown"
The hotel room was great! It fit me, my husband, my 4 and 5 year old plus a pack n play for my 10 month old. The carpets were very dated and kind of gross, but other than that, it was perfect for us! The room didn't have a microwave or refrigerator which was pretty inconvenient, especially with a baby! I would recommend this hotel for anyone wanting […] to stay close to the riverwalk. Is better for families with older children probably. Read moreGenuine Expedia guest review
The hotel staff did a good job accommodating a 'canceled' hotels.com booking. For some reason despite getting a confirmation email from hotels.com the reservation was canceled. The hotel did not have the room available that was booked (two beds) so they accommodated with bringing an extra bed into the room. I don't know who's fault this was but I was […] not pleased with the booking process. Read moreGenuine Hotels.com guest review
"Terrible hotel and very bad experience"
It didnt have Internet, the phone didnt work to call the reception, I request more towels never got them and very very noise.Genuine Expedia guest review
excellent, would highly recommendGenuine Hotels.com guest review
I am very disappointed...first of all, I arrived to a dirty hotel room. Then I was forced to sit and watch the cleaning ladies do their thing to the room. Then, we were given a two bed room in which my boyfriend and I didn't even fit! The beds were tiny! On top of everything else, the room smelled very bad. I would not recommend this hotel to anybo […] dy Read moreGenuine Hotels.com guest review
"close to down town"
We enjoyed being close to downtown and the ability to hop on the trolley for a tour of sites. The facility was clean but is showing wear and tear from an obviously busy clientele. The rooms were quiet. The restaurant was sub-par. Menu choices were limited. Marguerita served was from a really bad pre-prepared mix. We refused to the drink and server graciously […] deleted the item from our bill. Read moreGenuine Expedia guest review
"nice stay great trip"
Free shuttle to and from the market and riverwalk. Amazing staff. Clean rooms. And great location. I would totally come back.Genuine Hotels.com guest review
"better to go else where in SA"
tried to change hotel, they would not refund or help to change hotel. the hotel is not in walking distance to riverwalk,Genuine Hotels.com guest review
Upon check in, we were asked why we were visitng, and "upgraded" because it was our anniversary. Service was absolutely excellent. Everyone that we spoke with was warm and friendly. There was even a shuttle to take you down to the riverwalk, which was SO convenient! As for the room, there was MUCH to be desired. There were several creepy stains on the […] floor, hairs in the bed and on the chairs, and the room smelled like mildew. There was a sticky mess on the night and and a fork left on the floor. I definitely felt like we overpaid for semi-nasty conditions. The proximity to the Riverwalk and the service we received helped, but I do not think we would stay there again, unless they do some MAJOR deep cleaning/remodeling. Read moreGenuine Hotels.com guest review
Excellent on everything! Staff is friendly, efficient and helpful. Absolutely will stay there again.Genuine Hotels.com guest review
"Not that nice."
No hot water... No Internet, everything else was goodGenuine Expedia guest review
"Not too far from river walk; shuttle service"
Steve, the shuttle driver, is awesome. He was super friendly and had great tips for places to visit. The hotel is obviously older but the rooms appeared very clean. Ha, and don't being an exfoliater, the towels have it covered. Overall decent. Cheaper option without sacrificing cleanliness. Would stay there again.Genuine Expedia guest review
"For the price I expected better!"
Ok. But the maids were rude and instead of knocking to see if we were in the room they just kept trying to walk in. . The shower pressure was very low and it took forever to get hot. . No fridge or microwave in the room either. .Genuine Expedia guest review
"Pretty Disappointing trip to SA!"
We booked 2 rooms and asked for them to be near each other, which I thought was common. Obviously I was wrong. We arrived to the hotel around 3:15pm and the rooms were not clean, so we had to sit in the lobby and wait for them to finish. Then, the girl at the front desk looked confused when I asked if the rooms were located next to each other. She was […] able to get us on the same floor, but complete opposite sides of the hotel. Then, we get up to our floor and the halls were lined with dirty towels, sheets, etc and cleaning crews. There was an awful smell throughout the entire floor, and our rooms - guess cleaning supplies. We finally get to our rooms and the toilets are tiny, and not set properly... every time you sat down, it made a loud noise. The shower had very discolored grout. That made me feel yucky, even after I JUST took a shower!! Our last night at the hotel we wanted to order pizza, but didn't know what was around, we went down to the front desk and the guy said the only pizza places that delivered were Papa Johns or Dominos. He was wrong. We found a flier in the lobby for a local pizza place that delivered until 1am. Then, when we checked out, we let the guy know about all of these issues and he responds with "Would you like some complimentary breakfast for these issues?" which is funny, because breakfast was included with our rooms... Definitely not how I planned my birthday weekend to go!! Read moreGenuine Expedia guest review
The staff was very nice and polite and also very helpfulGenuine Expedia guest review
"Nice Hotel, close to market square"
A very good experience. A great surprise to find they had a shuttle to the River Walk area with most of the restaurants. The staff were very helpful and pleasant. The room was comfortable. Parking on site--no need to pay extra to park!Genuine Expedia guest review
"Not to good for the price"
Only good thing about this hotel , is the location since it's close to market square and river walk, but the hotel needs improvements and the bar tenders don't even know how to make a good margarita ...Genuine Expedia guest review
The hotel smelled old as we walked in. The hotel staff was nice but never said anything about the Free Breakfast I was charged for through Expedia. So, I had to go back later when I remembered and got them. Next morning we went to the Buffet, really wished I had not. The pancakes were rubbery, the eggs were runny and the sausage and bacon were cooking […] together. Needless to say, we didn't go back to use the other 4 we had! The hotel was pretty run down. I would never tell anyone to stay or will I again! Read moreGenuine Expedia guest review
Comfortable, hassle-free and easy to get to.Genuine Hotels.com guest review
"Great location. OK room for the price."
This is a nice hotel. The location is great. The rooms are nice, modern and clean, but dont get a room on the first floor if you can help it. Our windows and doors looked directly out onto the pool area - it was loud and the curtains are pretty sheer. It wasnt the best deal we ever had, but if you dont plan to hang out in the hotel 24/7, you wont be […] disappointed. Parking can be tough here, but it the hotel is SO close to King William and downtown. Read moreGenuine Hotels.com guest review
"Hotel freezes guests"
I arrived on a night where it was 32 degrees outside. as I waited to check in, the desk clerk and another employee were arguing about moving her van. I had to wait 1o minutes until the clerk decided to check me in. I went to my room where I found that the heater was not heating, so I decided to call the front desk for help. But the cord from the receiver […] on the phone was broken, so the phone did not work. I went downstairs to let them know. They said they would call maintenance. Maintenance never arrived, so I slept with my clothes on, a sweater and my jacket because the room was freezing. In the morning when I went to take a shower, the shower head was broken. Great! I went down again to the front desk and again, I was told that maintenance would be called. When I got back to my room, the light in the doorway and a lamp was blown out and the switch did not work. When I checked the heater again, it was not heating. After complaining again at the front desk, all they did was ask if I wanted a free breakfast for my troubles. I still had 2 nights to go, and told them that they needed to fix the problems because a free breakfast wasn't going to do it. Thankfully, the next 2 days the weather was nice and I didn't freeze. The problems were never resolved. On check out, I told the desk clerk about my experience and he said "That's not acceptable." I asked for them to call me a cab, as I had to get to the airport. He aid he would call a cab for me. It took 30 minutes to arrive! Read moreGenuine Expedia guest review
"Spur of the Moment Trip to San Antonio"
Had a great time ... Clean Rooms everyone on our trip had a great timeGenuine Expedia guest review
"Don't waste your time or money!"
The bed is hard, the paint is peeling and the phones don't work! When I asked the staff to fix the balcony door so it would lock, they gave me a broom handle to wedge in the door! The ice machine on our floor was broken, and because the layout of the hotel is so weird, it took us 20 minutes to walk to the elevator, go to another floor, find a working […] ice machine and get back to our room! Don't be fooled by their "low-flush" toilet--it runs ALL THE TIME. Even all night!! No sleep!! This is the last time I trust expedia! Read moreGenuine Expedia guest review
"Good price with a good location."
The room was clean and comfortable. The staff were great and very helpful. The only real problem I had was the air conditioner kicked on every five minutes or so and was really loud.Genuine Expedia guest review
I have visited for my Anniversary..its an awesome place..good sorroundings..near to downtown..river walk and all other attractions..Genuine Hotels.com guest review
"Hotel needs a complete renovation"
The hallway looks old, and somewhat dirty. Furniture, carpet, and door are outdate. The bathroom is small for a 2-person room and toilet seat was dusty. The curtain can't close allowing street light shining into the room. Room's phone can't call the service desk. My room has a CRT TV (while my parents' room has a LCD TV) and its romote is not worki […] ng. Read moreGenuine Hotels.com guest review
My stay was pleasent. My only complaint was parking there was no parking vehicles were parked at end of parking rows i drove up on curb to park and allow people room to pass. There was a company that had several big trucks that were allowed to park in lot take ing up 4-5 spots per truck with 10-12 trucks that adds up. Other that parking I was pleas […] ed Read moreGenuine Hotels.com guest review
Awesome stayGenuine Hotels.com guest review
"Nice hotel and parking was free"
We enjoyed our visit at the Holiday Inn. We used the shuttle daily to take us to the riverwalk and when we were ready to come back to the hotel, we called the shuttle driver and he came and picked us up. Everyone at the Holiday Inn was friendly and very helpful.Genuine Expedia guest review
I dont know if it is not owned and operated by holiday inn, but it is a very very old hotel, awfull carpet, stained bathroom, the phone never worked, I was missing towels, few awfull amenities, coffe machine with plastic fragil cups, bad curtains, everything was disapointing.Genuine Expedia guest review
"Overall this hotel is great for the price"
We definately will book again if we come back. Great price and is the only place where a shuttle is available. The driver Steve is very knowledgeable and gives great recommandstions on touring. He dropped us off at the riverwalk and as soon as we called him he went and pocked us up. Staff is increadibly nice. The only negative was the full size beds, […] we were expecting queen size so my husband and I did not fit comfortably. Also the curtains do not fully block the sunlight but that was ok with us. Overall we thought it was a nice stay. Read moreGenuine Expedia guest review
"excellent for the price!"
Our only complaint was the balcony view of the top of a restaurant wasn't so appealing & we were disappointed with the selection of cable channels. Otherwise, it was a beautiful hotel & I really appreciated the FREE shuttle service provided! It worked out perfect for our visit to the Asian Festival! Thanks! I will DEFINITELY be back!Genuine Hotels.com guest review
"close to the market square"
Great price for 1 nightGenuine Hotels.com guest review
This hotel is located just the right distance from the Riverwalk and Market Square if you are a walker which I am. Clean nicely sized rooms but stay away from the food here it made my travel partner extremely ill.Genuine Expedia guest review
"great location, not so great hotel"
the location is a mile away from the river walk and everything else. the hotel has parking, so we walked downtown to see and do stuff, which was convenient. the condition however, of the hotel is pretty much like a $50 road-side motel. i was expecting a bit better for the price.Genuine Expedia guest review
The rooms are clean comfortable beds ! Has downtown close by only thing i didnt like was no cable. There own it was a very good place to stay at.Genuine Hotels.com guest review
"Good price and location parking included."
Great experience and parking was included. Liked the hotel restaurant and bar.loved the pool area overall great stay.Genuine Expedia guest review
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