"Okay but nothing to hurry back to."
We had an extra blanket and pillow delivered to our room and the hotel employee who delivered them was pleasant and prompt. But the room's decor was dated. The pool was nice but the hotel common areas were, again, dated.Genuine Expedia guest review
"Ok for one night"
Hotel is in good location, but you still need to drive to the Riverwalk. Room needed an upgrade, restroom toilet was loose and smelly. Although the front desk guy was very friendly he said that they didn't serve breakfast buffet, next morning we found out they did. Brandi at the restaurant was very courteous.Genuine Hotels.com guest review
"OK hotel not too far from the river walk"
Free parking and WiFi. Kids eat breakfast for free. Air conditioner was too noisy. If you turn it off, outside was noisy because the hotel is close to streets.Genuine Expedia guest review
"My sons b-day Celebration!"
My son loved this hotel was very clean, we'll maintained, has a small pool for kids that's SAFE! Good location to the River walk and river center mall just wished the Wi-fi would of worked in the room :/ but overall A++Genuine Hotels.com guest review
"Hotel and staff"
The manager named Joshua was rude and had only 2 out of the 3 rooms available and said that they were not cleaned yet our arrival time was at 3 pm but, got delayed and arrived at 6 pm... told the gentleman that we were tired and sleepy and he made us wait in the lobby for more the half an hour ... if we would not have asked again about the room after […] the wait they wouldn't have told us it was ready, we would still be waiting... were not welcomed at all and housekeeping assumed that we didn't want our room cleaned the next day so they didn't clean it...pillows smelled like sweat... not very happy with this hotel at all...No shower curtain in the tub... Read moreGenuine Expedia guest review
We normally stay at Holiday Inns because they are clean and up to date. This one was not. The room was out if date, and we were supposed to have a 'pool view'. We couldn't see the pool as the bushes were overgrown. The windows and all the glass doors were filthy, so much so you hated to touch them to go through them. The buffet breakfast was overpriced […] and it was the same buffet you get free at other Holiday Inns. We assumed we had to get the buffet as menus were nevered offered to us, but going out layer we could have ordered off a menu. Will never stay at this one again. Read moreGenuine Hotels.com guest review
"Very nice hotel & excellent to relax"
I will definitely return to the hotel again, the room is kept fresh, very clean & made us feel like at home.Genuine Expedia guest review
I stayed at this hotel because of the ratings on expedia. I can say that I was happy with our stay. Bathroom and room were in good condition. It didn't smell and the bathroom was very clean. The hallways though felt like they weren't air conditioned but it didn't bother me. They had free wi-fi which was a plus. I just wish they had some sort of free […] breakfast for the price I paid. Read moreGenuine Expedia guest review
you need to add transportion service.Genuine Hotels.com guest review
The restaurant inside the hotel sucks ..!!! They took forever! Room didn't have microwave or mini fridge so disappointed about that. After I put my sign on door housekeeping still knocked on my door ugh! I was asleep!Genuine Expedia guest review
"Nice no parking fees"
Overall good experience, no parking fees, good location, friendly staffGenuine Expedia guest review
We had a very enjoyable stay. The staff was most helpful and very friendly. Very comfortable. Restaurant was very good and affordable. The only negative is the hallways, doors, and carpet seemed very well worn.Genuine Expedia guest review
Housekeeping left my room unlocked the first day they cleaned my room. Needless to say, I no longer allowed them into my room.Genuine Hotels.com guest review
"not close to anything"
low quality. Bad breakfast.Genuine Hotels.com guest review
"Market Square, River Walk"
We had some issues when checking in about the room not being ready. They wanted to put us in a double room and I refused. After an hour wait, the manager eventually located a room for us. After that, it was a very nice and pleasant stay. The hotel staff was friendly and made our Honeymoon specialGenuine Hotels.com guest review
Nice hotel. A bit of walking to do to get to the room but a nice hotel with a beautiful, clean pool. The bed was the best part! Very comfy mattress with pillowtop and choices of pillows (firm, soft, etc.). Also, Bath and Body Works shampoo and lotion.Genuine Expedia guest review
"Low quality Holiday Inn"
It was definitely lacking comparing to other Holiday Inns.Genuine Hotels.com guest review
"Close to Market Square and Riverwalk"
Pleasant stay, phone in room didn't work. Good hotel.Genuine Expedia guest review
"Ok, but needs improvement."
We loved the location. Staff was not very friendly. The floor we stayed on had problems with the AC.Genuine Hotels.com guest review
Longest check in I've ever had. Seems like if you knew you were sold out on a Saturday you would have more than 1 trained front desk clerk. Pool was nasty, could not see the bottom. Hot tub was broke, ice machines broke. Employees were sketchy and I would never stay here again, we frequent river walk . Stay in another hotel or don't go.Genuine Hotels.com guest review
I booked a king bed, they gave me 2 queens. The front office could not get the telephone to work in order for me to make outside calls.Genuine Expedia guest review
"Okay hotel for quick stay."
The evening hotel staff was lazy and rude. We waited for 15 min at the front desk JUST to check in. The room was decent. Overall this is a hotel for you if its a last minute stay fro you in San Antonio and reasonable price.Genuine Expedia guest review
My room was on the 3rd floor, just down from the elevator. The first thing I noticed was the room service tray and dishes sitting next to my room door. It made me wonder if I was in the correct room. When entering I had problems getting the door open. The door didn't open well in the frame and had to be forced closed. Also, I came into town a little […] late and didn't have much time to relax. I wanted to swim in the pool and enjoy the hot tub but when I attempted to swim shortly after 10pm, it was already closed. The security guard said the pool closed at 10pm and there were no exceptions. It was disappointing. Other than that the room was clean, up to date. I would stay here again. Read moreGenuine Expedia guest review
"not too bad"
Stayed for 3 days. Wasn't too bad. Wish it was just a little bit closer to the Riverwalk. Room and bed were quite comfortable. Its not the Hyatt, but you get what you pay for. Oh, free wifi was cool.Genuine Hotels.com guest review
"Market Square Downtown"
I was disappointed to start with since I booked the Holiday Inn on the riverwalk and this was where my reservation ended up being, but besides that, I booked two identical rooms for two nights each and the room I was in we found a little container of creamer under the comforter, my room did not have a mini fridge or microwave and the other room did,when […] I asked about this they said "you could have asked for one, and if we had an extra we could have given it to you". When they came in to clean our room, they took our dirty towels, but did not leave more. We stayed here because of the George Strait Concert and I know they were busy, but they were not friendly, I asked for assistance with getting to the Alamodome and I only got half answers, they said they would try to get us there, but they could not guarantee it, but they would not make a list or reservation or anything for the shuttle, I had to keep asking questions to try to get answers but they never gave straight answers. I ended up taking a Cab, because it was less trouble than trying to deal with the people at the front desk. Read moreGenuine Expedia guest review
the restaurant was to slow with our foodGenuine Hotels.com guest review
This hotel was great for going to see a concert at the alamodome. the staff helped us get there and back after the show. I would not recommend it for a long vacation stay. But for two adults just needing somewhere to sleep after a concert and then getting up the next morning and leaving, it was perfect.Genuine Hotels.com guest review
"It was ok"
Room was not the cleanest.....floors felt pretty dirty if you walked without your shoes on. The front desk was very friendly. The ice machine did not work on our floor so that was pretty inconvenicent to go to another level for ice. The "black out curtains" that most hotels have were NOT in our room so it was very bright in our room early in the morning […] when we wanted to sleep in. Read moreGenuine Hotels.com guest review
The stay was good. Room was clean AC very cold so it was perfect. Perfect walk to the market for eating. 2 minute cab drive to night life, staff was very social. "Standard" room ... Very cute small bed LOL but was very comfty for 2. :)Genuine Hotels.com guest review
clean rooms friendly serviceGenuine Hotels.com guest review
"Lousy service and an over-priced breakfast"
I arrived at the hotel around 9pm on a Thursday night. Despite there being no line at the check-in counter and two desk attendants working, it took close to 25 minutes to get checked in and receive a room key. Adding to the frustration, the lady that checked me in treated me as if I was disrupting her job. In the morning I learned that the breakfast […] I had paid for with my reservation ($16 more expensive), was really a $10 breakfast credit at an over-priced adjoining restaurant. Won't make the mistake of staying here again. Read moreGenuine Hotels.com guest review
"Great family hotel great location"
Great location it was close to all the dowtown attractions my family had a great time and I will be stayin here every trip.Genuine Expedia guest review
"Clean, spacious room with noisy AC."
The air conditioner was very noisy. If you are a light sleeper, this would bother you a lot. Cleanliness was good and the rooms we got was very spacious.Genuine Expedia guest review
"had a great stay"
Everything went great during our stay, my only problem was that the shower water took a while to put warm waterGenuine Hotels.com guest review
"close to where we wanted to go"
Very nice and really good serviceGenuine Hotels.com guest review
"Shuttle to Riverwalk provided, easy walk to Market"
Very friendly & helpful staff at check-in, rooms quiet with soft & firm pillows offered. Would suggest adding a pillow top mattress cover for those of us who need a softer bed for comfort. Bed, Bath & Beyond toiletries provided which was very nice. Shuttle provided until 9pm to local Market Square & Riverwalk area. Hotel clerk also told us to take a […] taxi-cab business card from reception & we could call for taxi after 9pm to get ride back to hotel for only $6 or so. Hotel has a very late check-out at Noon which is rare & very nice if you enjoy the nightlife down by the Riverwalk BUT only draw back was restaurant closed at 11 am on Sunday morning which meant no brunch if you chose to sleep in. Would definitely stay there again. Read moreGenuine Hotels.com guest review
super hot in the hall ways no air condition on. saw yellow stains on bed sheets eewGenuine Expedia guest review
Had a problem with the low water pressure on shower head, also the AC unit was detached from the wall, but overall will stay again.Genuine Hotels.com guest review
"Weekend in San Antonio."
We arrived about an hour early at the hotel. I went in just to let them know we where there and to my surprise the rooms where ready. We enjoyed our stay and will be back.Genuine Expedia guest review
"its ok...nothing special"
Not too bad but not the best either. 3 out of 5 overall.Genuine Hotels.com guest review
"Decent, but could be better"
The hotel staff members were very kind and even allow for an early check-in. There was a small fiasco with my first room, but it was quickly remedied. The hotel for the most part is nice, but could use some updates.Genuine Expedia guest review
"CLOSE TO MUST SEE SIGHTS"
EASY OFF AND ON TO INTERSTATE 35/10. COFFEE POT IN ROOM TO SMALL ONLY SETBACK.Genuine Hotels.com guest review
Clean rooms and pool area convenient location (near downtown area). Room rate was good for the facility unfortunately did not include breakfast.Genuine Expedia guest review
"Close to Market Place & Mi Tierra Restaurant"
1st room smelled musty, lamps had cob webs. 2nd room tv remote didn't work. Staff was nice. Maintenance on call wasn't very courteous, like it was a bother to co e & help us. Room was clean, except carpet is a little worn out around bed area.Genuine Expedia guest review
Good restaurant food n pool area. Also rooms had balconies...awesomeGenuine Hotels.com guest review
"Not as good as it looks"
The room was "just ok". Nothing grand about it. Probably the smallest room we've ever stayed in. We particularly dislike the high of the shower. The tub sat on top of a 10in slab making you have to use the hand rail to get in and out. We also receive a lot of noise from the elevator next door every time it went up or down. The room should've been better […] insulated to muffle the noise. Read moreGenuine Hotels.com guest review
"Not up to the mark"
It's not at all value for money. I have stayed other Holiday Inn hotels and this one disappointed me.Genuine Expedia guest review
"It's in walking distance to Market square"
Nice hotel.. VERY FRIENDLY STAFF!!.. Room very small, beds very small..Genuine Expedia guest review
"Comfy Room if you could get to it"
Overall our stay was perfectly fine. The elevator at the back closest to our room was out-of-order so they suggested we park in front, use the front elevator to get to our 3rd floor room and walk back. That was fine, but the elevator at the front didn't work too well either! When we got to the 3rd floor the doors opened a few inches, closed and continued […] to the 4th floor to let the other passenger off. Thankfully it worked when we went back down. With me being pregnant and starving, we took the stairs back down after dropping off our luggage just in case it got stuck again. We were close enough to downtown and picked this hotel because it was cheaper than ones closer, but next time we will just pay a little more. I still can't believe they didn't even have a small continental breakfast. The front desk staff was nice enough but a little uppity and not overly helpful. They did just what was needed. On the plus side the bed was comfy and bathroom was clean. Read moreGenuine Hotels.com guest review
"Close to downtown and freeways"
Friendly staff. Have stayed here before...twice last year. Only problem this time was there was no hot water on my last day there...quick shower!Genuine Hotels.com guest review
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