"Great hotel decently close to riverwalk"
Had a great experience room was very clean and kept up with had a nice balcony close to riverwalk..had a nice clean pool and hot tub only bad part was the water did not get very hot for long at all other than that great :)Genuine Expedia guest review
"Could be better maintained"
The room was clean and neat but the restroom was not in the best condition. The water wasn't warm enough and it was hardly coming out with any pressure. The sink faucet was loose and it actually came off at one point while the water was still running. Overall it's not bad for the price and location but definitely needs some upkeep.Genuine Expedia guest review
"Ok, but not top notch"
Room was ok, should have been a little cleaner, better quality and over all hotel is up for a remodel for the price. The room was at least cool.Genuine Hotels.com guest review
"Close to downtown"
Overall a good experience. Had trouble with the door but it was taken care of pretty quick. The front desk staff did not offer me what they are suppose to offer the members, water & snacks. I was not offered the 300 points either. The reason that I know about it is because when I checked out someone else was checking in and they were offered the water […] & snacks or the 300 points. That is disappointing that only certain members get that offer so because of that I don't think I will use this hotel again. Read moreGenuine Expedia guest review
"Could have been better."
No hot water . Also the cleaning service came in my room on the 15th without knocking . I was in the room getting ready to take a bath. They said their notes said I had checked out. No signs or maps as to where the pool was located. Would have like to enjoyed that,but did not want to go on an expedition looking for it. No information about restaurants […] or areas of interest near the hotel. Was very disappointed since at the Topicana where I stayed before, the staff was very helpful in this regard and they furnished a map showing me where I couldcatchthe Trolley to the RiverWalk. I was traveling alone and did not want to wander around without knowledge of my surroundings. Read moreGenuine Expedia guest review
My wife and I only had one day in San Antonio. Needless to say, we spent very little time in the room. That said, when we arrived at our room after a long day of sight-seeing, we found the temperature of the room to be almost unbearably hot (this is early August, mind you). The AC was running on the lowest setting, but it was well into the middle of […] the night before the temperature was comfortable. The room and bathroom were clean, but the tub look dirty. It wasn't, but it needed updating. For the price, you absolutely cannot beat this location. We were about a 10-15 minute walk from the Riverwalk, but the hotel provides a shuttle to downtown every hour up to 9 pm if you prefer that. Despite my complaints, you can't beat the value and location, and I would stay here again. Read moreGenuine Hotels.com guest review
"Nice hotel close to downtown area"
Great staff, very nice room, and good customer serviceGenuine Expedia guest review
Just about OKGenuine Hotels.com guest review
"No air!!!! Box fans in rooms."
The hotel was nice enough but being in San Antonio in the summer one would think that the AC would work. The only time our room was lower than the mid 80's was from around 2:00 am until around 9:00 am. When the staff was told that not only our room but several other had the same issue they just blamed the weather, even though our friends staying elsewhere […] had no issues with the AC. Our party will never stay there again. Read moreGenuine Hotels.com guest review
"Fix the Air!!!"
I liked the location of the hotel but we will NOT be staying here again. The air in the entire hotel was not working properly. We had to request an additional box fan for our room and that still didn't help much. The manager asked us how our stay was but didn't seem to care much about the air issue.Genuine Hotels.com guest review
No bfast included, the girl that helped me was new and didn't think to point me in the direction of my room, also wasn't helpful when asked about nearby restaurants. Nice room, ok area.Genuine Hotels.com guest review
"Nice hotel close to downtown."
I was nice that the hotel was right off the highway but not close enough to be bothered by noise. It is very clean (and no smell!) and the rooms were nice with comfortable beds and pillows but it seems a little older and in need of some updating. The elevator is small and has no AC and the decor is a little outdated and it took a while for the water […] in my shower to get warm,....but, don't get me wrong, I was comfortable in our room, the pool is an outdoor pool in the middle of the hotel and the bar was open till 12 and yes, you can take your beer to your rooms! Read moreGenuine Expedia guest review
This was the worst hotel we have ever stayed at. There was no hit water for the shower. We were told to turn on the facet hit water to activate the shower hit water. When moved to the second room, the iron, mini refrigerator, and microwave were missing! The air conditioned was leaking causing the carpet to become wet. The following day, still no hot […] water and no one came to check on the leaking air conditioning and the water spot increased on the carpet. 3 days of cold showers was ridiculous. Also no air condition in the hallways. Someone was smoking on a smoke free floor and it smelled like mildew in the hallway. Read moreGenuine Hotels.com guest review
Hotel needs an upgrade. Front desk always busy and not helpful. Only one elevator to get to your room.Genuine Expedia guest review
"Great hotel, great stay"
Stayed one night and would not hesitate to stay at this hotel in the future. Staff was very welcoming and friendly. Room was clean and in pretty good shape and you can't beat the location of the hotel. Just minutes away from the main tourist attractions (riverwalk, the Alamo, and tower of Americas). The hotel was easy to find and did not have any issues […] with parking. Read moreGenuine Expedia guest review
"It was good for the most part"
Staff was really nice... Room was not so great. Floor was wet, and smelled, restroom door wouldn't close and felt like the people across the street could see us.. The curtains didn't close.Genuine Hotels.com guest review
"The worst trip ever"
The hotel looked wonderful outside but inside it was horrible. You could hear everything from the outdoors. This was my first time staying in a holiday. I have stayed better for less. Our room didn't even have the do not disturb sign and housekeeping keep knocking at our door. When I asked for the sign they didn't have one. Even they were loud too with […] their carts when they passed our room to the elevator. Read moreGenuine Expedia guest review
Everything was great and clean. Did have trouble signing in they kept getting a different address but we still got our room. The breakfast was good but the buffet was the same each day.Genuine Hotels.com guest review
"Hotel near downtown."
When we arrived at the hotel, the lobby was very crowded with people waiting on a room. We arrived around 3:30pm on a Sunday (check-in is at 3). We didn't get a room until after 4pm. I waited in line longer than I have at any hotel, but at least they were friendly. They said they were waiting on clean rooms.Genuine Expedia guest review
"Not Much of a "Holiday""
The price was in line with the service and quality. No refrigerator or microwave in room. You have to request each if needed! Elevators located on floor corners, and they are small and slow. Vending machines are spotty. Outdoor pool, little or no shade. The street was recently renamed, hard to find on GPS. Located near freeway interchange, dangerous. […] It is fairly close to downtown, once you get oriented. I have heard that the Oakland Raiders may relocate here soon, good for San Antonio!! Read moreGenuine Hotels.com guest review
This hotel was rated a 3 star, and it was not would score it 1.5. Would not stay here again.Genuine Hotels.com guest review
"Terrible place to stay"
Had to wait an hour and a half after check in time for room. Watched staff lose peoples luggage, give out wrong rooms, give out dirty rooms and attempt to charge people for room changes when the staff gave them the wrong rooms. Motel shuttle did not run one time during 4 day stay. We literally walked to the double tree for breakfast and to use their […] shuttle. A/c unit does not cool the room at all. Absolute terrible place to stay. Read moreGenuine Expedia guest review
"Nice hotel close to market square"
Check-in was a long process arriving at 4 pm. Even with 3 employees checking in, other guests ahead of me were having issues (sounded like the travelers were delaying the process). The manager did eventually step up to help speed things along. The rooms were clean and updated, but they felt a bit small and cramped... not much dresser or bathroom storage […] space. The pool and hot tub were a great way to end the day. We were able to walk to Market Square in about 3 blocks. We did walk all the way down to the Alamo and visited several other points of interest along the at. Being July, it was very hot, but the walking distance was not unreasonable with an 8 and 10 year old Read moreGenuine Expedia guest review
"Many are better."
Front desk overworked. Bathroom small. No airport shuttle. Tub drain broken. Long wait for operator on phone at night.Genuine Expedia guest review
"No shuttle, no trolley, no a/c, room want ready"
Horrible. No trolley, no shuttle, waited in line for 1 hour to check in, room wasn't ready until 6 pm, no a/c in hallway and elevator, and the room I registered for was switched.Genuine Expedia guest review
Did not like hotel. Room was not very clean, pool was dirty, not enough staff, horrible breakfast. We left a day early because if stay.Genuine Hotels.com guest review
"Excellent place to stay."
We had a blast !! We love San Antonio & visit frequently.Genuine Expedia guest review
"very friendly hotel staff"
so we were checking in one hour early the hotel staff held a room for us near the pool. Which was a great delight for the next 4 days. The only time about being near the pool is that the room tends to be must be from wet carpet. I believe this has triggered my 7 year old daughter's allergies and she's very uncomfortable even after we've been home for […] a week. Read moreGenuine Expedia guest review
"Convenient hotel near Market Square & River Walk"
Excellent location if you're looking for a hotel near the River Walk (just a few blocks) and the market square. Facilities and cleanliness of hotel, and room in particular, were a bit disappointing. The hotel Staff was very nice, though, always willing to help. I would stay again in the hotel if I was looking to save a bit and not pay a much more expensive […] hotel right by the River Walk and Downtown San Antonio. Read moreGenuine Expedia guest review
"Not worth it--very noisy and outdated"
Check-in on 7/12/14 was simple. Not close to Riverwalk (thought it was 0.5 miles or closer). Need to take hotel courtesy shuttle (operates until 9PM Tues-Sat). Cab fare back from Riverwalk is about $8 tip. Small signage telling you no shuttle service on Sun/Mon after asking an employee when it would be arriving (didn't know the schedule herself) and […] waited 30 minutes. Room doors are not soundproof in the least. Slamming doors, people yelling in hallways, damp/moldy room. Felt like I was in a Motel 6! Didn't eat in the restaurant or bar area. Rooms were usually humid like those in an average hotel in the Philippines or Thailand. The AC was horrible--ran for 10 minutes, off for 10 minutes--for the entire 3 days! Clothes were always damp in room. No fridge in the room as anticipated from staying at Holiday Inn Town Lake (Austin). We were recommended to eat at Rosario's Mexican restaurant off St. Mary's St. It was horribly loud, supposedly more locals than tourists, food was ok but drinks were insanely expensive. No prices on drink menu--you are forewarned! Dinner for 2 (1 meal and an appetizer) plus 3 regular margaritas and 1 jumbo with tip = $98! So many other places to eat--don't waste your time at Rosario's After check-in the concierge tried INCESSANTLY to get us to do a Wyndham Resorts tour. I finally had to be rude and tell them to keep their tour and "free" trip. I've only been hassled as much at the Cancun and Cabo San Lucas airports! Read moreGenuine Expedia guest review
The stay was average. The shuttle to the Riverwalk is great! The location I thought would be closer to the riverwalk but the availability of the shuttle helped with that.Genuine Hotels.com guest review
"Don't stay here"
Hotel is old, poorly maintained, staff could care less, it's not near anything.Genuine Expedia guest review
"Good hotel for the price"
Hotel was ok, a little dated, but is expected with the price. No problems with staff, everyone was friendly, room was clean, and kids enjoyed swimming in the pool. Would stay again.Genuine Expedia guest review
"Hotel not on Riverwalk as described."
Had to move to another room upon check in as 1st room had a leak & carpet was soaked. Staff moved us to another room. Hotel appears pretty outdated, one of the elevators was not functioning. The layout of the hotel not the most ideal. Hotel offered shuttle to the river walk, however just like the hotel being outdated the shuttles also need some tlc, […] especially when the ac not functioning well. Staff was very friendly though. Read moreGenuine Expedia guest review
"Perfect location for all sites!!"
We got two beds in our room, they were pretty small. Hotel was in the perfect location for all of our plans, we went to the river walk which was about a 10 minute walk and than sea world which was about a 15 minute drive. Room could have been a little cleaner, lots of hair on our bed and in the sheets. Overall a good hotel, will use it again if we […] go. Read moreGenuine Hotels.com guest review
Friendly, clean , worth the moneyGenuine Hotels.com guest review
"Very good location. Very family friendly"
Loved it.Genuine Hotels.com guest review
"Overview of our stay"
The staff was pleasant and tried however they lacked training and tools. The dining experience was the worst I've had in a long time. Food coming out either burned or still raw. This is an area that is really in need of attention. The bartender while very pleasant shouldn't have been in that position yet she couldn't identify basic types of wine. Serving […] a red when a white was ordered etc... The breakfast buffet was poor at best and we would have been better served with a waffle iron and a do it yourself kitchen. The wait staff has no training or idea of what they should be doing and we were treated as if we were a bother rather then a customer. We originally booked a king room and were given a room with 2 queen beds not the end of the world but not what we wanted with no attempt to correct it. The hotel it self is in need of repairs an basic maintenance. It was clean and served it's purpose but could have been a far more pleasant experience. My suggestion is to have the owner book a stay and see for themselves what the experience is. Read moreGenuine Expedia guest review
My son and I arrived at the hotel about 10 minutes after the set check in time and the lobby was packed with people checking in the staff had 4 people behind the desk helping everyone get checked in and it went very quickly. My desk clerk then sent us over to the concierge desk to get some discounts to use around town and give us directions around town […] to different attractions and restaurants. Read moreGenuine Expedia guest review
"Very cozy hotel, not too far from attractions"
I enjoyed my stay, the room was clean and comfortable. I really liked that it was close to many attractions but not too close to be inconvenienced by the noise, traffic, etc.Genuine Expedia guest review
Great experience close to the market square. Shuttle works out perfectGenuine Expedia guest review
Worst experience with a hotel stay that I have had in a while. Room was uncomfortably warm when we got there (about 7 pm) and didn't really cool off until about 2 am. Had a 2 night reservation and next morning left to sight see and run around town. Left A/C on coldest setting, but when we got back to the room in the afternoon, it had gotten very warm […] again. Stayed for awhile and it wasn't getting any better. Hotel was very crowded and noisy anyway so we decided to cut our trip short and didn't stay the 2nd night. Left to go home in the evening. Front desk didn't seem too concerned that we were leaving early. Read moreGenuine Hotels.com guest review
Room was musty. Air conditioner only cools the wall. Not enough ventalation in rooms. Needs to be updatedGenuine Hotels.com guest review
On the website I booked the hotel on I paid extra to have free breakfast but I still had to pay since the hotel gives you a 10 dollar voucher for breakfast instead of free breakfast. The rooms were satisfyingly clean and location was great and felt safe. The beds and rooms I think we're a little smaller than the ones at the holiday inn express 3 blocks […] away that I stayed in last year. Read moreGenuine Hotels.com guest review
Near market square, Alamo, riverwalk. Hotel provides shuttle to Riverwalk.. Walking distance..Genuine Expedia guest review
Caring and friendly staff. ...........................................Genuine Expedia guest review
"So many Holiday Inns"
It would have been real nice to know that there were 3 Holiday Inns within one mile of the River Walk in downtown San Antonio. Not only did we arrive at the wrong Holiday in, but those receiving us at the first location were terribly rude about the innocuous mistake.Genuine Expedia guest review
"Very happy customers"
Absolutely no complaints :)Genuine Hotels.com guest review
Went to get coffee twice and still no coffee. Waited and still no coffee. Im sorry but that is just unacceptable.Genuine Expedia guest review
this hotel is ok for the price, location is approximately 15 minute walk from the Riverwalk. rooms need updating and elevator has a weird smell.Genuine Hotels.com guest review
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