"Quick overnight stay"
We found the hotel to be a much higher quality than what we were expecting. I'll definitely recommend to others and will stay there again.Genuine Expedia guest review
The hotel was very clean and everyone on the staff were super friendly..Genuine Hotels.com guest review
"Everything I could've asked for."
Needed a place to stay for work and this place had everything I needed and would recommend this spot to anyone.Genuine Hotels.com guest review
Decent place. Good breakfast. Nice rooms. QuietGenuine Expedia guest review
"Nice hotel close to the wedding we where at"
Very great experience. Everything was great , just didnt get our coupons for breakfast .. but other than that good.Genuine Expedia guest review
"Our first visit (and we will come back)"
We really enjoyed our stay. Only negative thing was as we went to check in. Someone (management) was on the phone complaining that he had friends in a wedding party and their rooms weren't all ready. He was upset so loud. Made us wonder if rest of hotel was clean and ready for guests. All the staff we spoke with were helpful and very courteous.Genuine Hotels.com guest review
Breakfast was not complimentary. Was charged to our credit card.bbGenuine Hotels.com guest review
"Concern about the air quality in the room"
We stayed on the top floor of the hotel. My husband could see that there had been a replacement of the ceiling. One of our daughters who has a problem with respiratory conditions started sneezing repeatedly. The family could detect an odor in the room. Our humble opinion wonders about mold in the ceiling area. Also, we were not sure if breakfast was […] included in the price or not. Read moreGenuine Hotels.com guest review
nice rooms, very convient location to wedding we were attending. Breakfast was average .Genuine Hotels.com guest review
"Tested, Tried, & True!"
Although the facility is a bit on the older side, don't let that fool you. It is fairly comfortable, and the staff is helpful and friendly.Genuine Expedia guest review
We had 4 kids with us and the staff was very friendly and the pool was great. Everyone had the best time.Genuine Hotels.com guest review
"The Lobby is a little out-dated"
Quiet stay. However, I was disappointed with the bathroom & 1 bed. We found dirty towels & a wash cloth underneath the cabinet. The shower curtain showed dirt at the bottom of the curtain and the toilet seat was peeling. 1 bed had brown spots on the decorated round pillow. Also, the bed sheet had spots as if it was never changed from prior use! The […] staff was nice. Read moreGenuine Hotels.com guest review
Very nice place for the money. Clean and the hotel staff was very nice. Bar closed at 10:00 p.m. on Friday.Genuine Hotels.com guest review
"The hotel was nice."
Liked the common area with the fish. Everything seemed clean and maintained . One problem was that after cleaning the room, they took the shampoo; conditioner. Room was clean .Genuine Expedia guest review
Worked perfect for a quick one night stay.Genuine Hotels.com guest review
"Spacious, clean room"
The Best Western is well situated, convenient to Lansing and Michigan State University. The rooms are spacious and clean. The fitness room is mediocre.Genuine Expedia guest review
"Enjoyed our stay."
This was our second stay here and the staff was very friendly and helpful. The rooms were clean and comfortable and we'll be staying there again soon.Genuine Hotels.com guest review
Switching rooms x 3 d/t all of them being untidy, but the 3rd room was rather lovely with a Jacuzzi tub, and they gave us that room bc the hot tub was down. Stayed x2 days. Breakfast was actually really good.Genuine Hotels.com guest review
"Great family hotel"
We stayed for three nights with two teenagers. Staff was friendly and professional. When Front Desk personnel checked us in they noticed teens and spoke directly to them regarding pool hours and went above board by giving us a list of local pizza places that delivered to the hotel. Cleaning staff was excellent as well. We will be back to stay again […] . Read moreGenuine Hotels.com guest review
Very nice place to stay when on a business trip. Clean room and nice staff.Genuine Expedia guest review
"Great place to stay"
nice, close to enough to the interstate to get there quick but far enough away that you don't hear traffic noise. Clean rooms, decent breakfast, overall very nice stay.Genuine Expedia guest review
"Naomi's dream day"
I was thoroughly impressed with the hotel and its accommodations. The staff was very friendly and helpful. I will be back.Genuine Hotels.com guest review
The room air system was very loud and I kept waking up at night.Genuine Expedia guest review
"loved everything, only had one problem."
The hotel was nice, we had great service, and the room was amazing. My only complaint was that it would have been nice if someone could have come in and turned the air conditioner on before we arrived, but other than that our stay was greatGenuine Hotels.com guest review
All the public spaces in the hotel looked great, were well maintained. And the dining room and staff were great. Breakfast was generous. But the room was gross when I arrived. No other way to say it. The bathroom was dirty, floors sticky, the sink and tub didn't drain well, and the fixtures were actually dirty, as if they hadn't even been looked at, […] much less cleaned, since the last person was there. And the bed and pillows smelled bad. Even though the hotel had a lot of amenities, I was not confident that any care had been given to cleaning the room. And that's not something you want to worry about when you arrive for a business trip. Read moreGenuine Hotels.com guest review
I will return to this hotel whenever im in the area. The bed and room were very comfortable. The breakfast was awesome. The outside patio was beautiful and peaceful. The staff were pleasant.Genuine Expedia guest review
When I arrived they did not have my reservation even though I had the confirmation number with me. I was informed this happens all the time with online bookings. Sheets on bed were filthy. Upon checkout I was told coffee was available only to find out that no one had bothered to make it. Employees all seemed unorganized and poorly trained.Genuine Hotels.com guest review
Courteous friendly bar maid. Front desk too!! Reasonable daily rate.Genuine Expedia guest review
"Don't let the exterior fool you"
When we first pulled up, I was worried as the exterior of the hotel is dated. However, the inside of the hotel is absolutely beautiful! Clean, comfortable rooms! Late checkout, great breakfast, fabulous hotel! The pool was a little over chlorinated but was still very nice! Will stay again!Genuine Expedia guest review
The room was clean and comfortable. Free hot breakfast was nice.Genuine Expedia guest review
I rented two rooms for a Saturday night. Although we checked in early (2:15 instead of 3:00) as we had a wedding at 3:30 an hours drive away, we were able to get into one of the rooms to change/freshen up. The second room we were told, wasn't ready. We arrived back to the hotel a little after midnight and was shocked to find the second room had not […] been cleaned that day. We were given another room two floors up from the first room (what an inconvenience) which was clean. Other than this, the hotel was otherwise clean and friendly, had adequate parking and the breakfast was great. One more item, I am wondering if the second room was not cleaned because there was a State championship that weekend and a couple of the teams were staying at the same hotel. Read moreGenuine Hotels.com guest review
"Impressed with how cozy the beds were!"
The hotel was larger than I anticipated. The rooms were nice and clean, the beds were very comfortable and the staff was extremely nice. We would definitely stay here again. The kids enjoyed the pool and the hot tub. The breakfast had a lot to choose from, they kept it well supplied.Genuine Hotels.com guest review
"Great value for the price"
Our family stayed here after sports competition at MSU Breslin Center. Very modern decor, simply beautiful. Pleasantly surprised by the free breakfast vouchers. This is not your ordinary continental breakfast. They had 3 different types of juices, coffee, corn beef hash, eggs, fresh made pancakes while you wait, fresh fruit, potatoes, assorted breads, […] muffins, pastries etc! I would pick this hotel again in a minute if I ever need to stay in Lansing again! It was close to Potter zoo and the kids loved that as well. Read moreGenuine Hotels.com guest review
the room was dusty but all in all it was a nice place.Genuine Hotels.com guest review
"Very nice hotel."
My wife and I stayed their two times now. The beds are very comfortable and rooms are clean. I would definitely recommend this hotel to a friend.Genuine Expedia guest review
"Decent hotel, near to I96"
Comfortable beds. Roomy, clean, Breakfast was great!! It met our needsGenuine Expedia guest review
Rooms were clean and the comp hit breakfast was a plus. Parking was a little confusing and the directions to get to my room as explained by the concierge were extremely confusing. All in all great value for a business trip...Genuine Hotels.com guest review
"A good place to rest and stay"
We were staying here while Apartment hunting for several days. It was very comfortable. We had gotten the complementary breakfast option which turned out to be a good plan, as there aren't a ton of breakfast restaurants in the Lansing area. The room was spacious and clean, and comfortable. It's certainly not the poshest hotel I've stayed in, or the […] most comfortable, but it was excellent considering the price and the convenient location. We were very pleased with our stay. Read moreGenuine Hotels.com guest review
"Great for a pre-race stay"
I was overall satisfied. We were originally placed in a second floor room...next door to a barking dog. When we called to ask about it, the front desk informed us that pets are allowed on the second floor, but would be happy to move us if we wanted. Which they did very quickly and with great service. I would stay again! It was very clean, the staff […] was friendly and helpful, and it was close to the Lansing Center, which is where I needed to be early the next morning. Read moreGenuine Hotels.com guest review
"Don't judge a hotel by it's cover!"
We really enjoyed our stay here! From the outside, the hotel looks a bit outdated, but they've clearly dumped some money into a full-on remodeling job! From the fancy looking high-back chairs and light fixtures in the lobby, to the pillow-top mattresses and flat-screen TVs in the room... We would stay here again! The staff was friendly throughout our […] stay. We also found the pool area, complete with hot tub and dry sauna, to be newly renovated. We were a little unsure it would be open based on some other recent reviews, but it was, and we took advantage of it! Read moreGenuine Hotels.com guest review
This is a pet-friendly hotel that has all the amenities. The hotel pool was not open when we visited, but the hotel had an arrangement with the local Gold's Gym that allowed use of their pool and sauna. The staff was very friendly and the free breakfast that was absolutely amazing. We will definitely stay here on our next visit.Genuine Hotels.com guest review
"Near to training!"
Awesome attention given by almost 100% of the staff.Genuine Hotels.com guest review
This is a very nice hotel. However, it is NOT the hotel to stay at if there is an MMA event UNLESS you have something to do with the event itself! The hotel was out of control, fights, pot smoking, vulgarity & scantily clad women. We were there for a youth softball tournament with girls! The crowd had NO respect for anyone around them. Fights all over […] the place even after the event. Someone pulled the fire alarm so no one knew if the alarm was for real or if some drunk decided to pull it. There were NO managers(allegedly) present for the event. They KNEW that the event was going to be "rowdy", they should have taken precautions & had a Manager on staff so that they could keep control. Police were called to the hotel to assist. I believe that the hotel staff would have the authority to say something to people who are out of line to protect the rest of the guests, but this was NOT the case. There was TOTAL chaos!!! The beds were very comfortable, but because we were not able to sleep much (we had to be up at 6am and when the fire alarm was pulled, it was after midnight, so needless to say very MINIMAL sleep! Many tired girls for our team! I understand that the hotel cannot control how the way people behave BUT.....they SHOULS be able to put them in their spot if they are acting out of line!!! We were not on the beach in Mexico, but people were walking around the Hotel lobby carrying drinks & men were without shirts! There's a TIME & PLACE for this! Very sad! :( Read moreGenuine Expedia guest review
People next door and across the hall were very noisy and kept us up the first night, then fire alarms went off the next night and woke us up, was unable to reach the front desk to find out it was a real fire, alarms stopped after few minGenuine Expedia guest review
"Nice hotel to stay at for a convention."
Exterior of the hotel had me a bit worried, however, the interior and rooms were fine. Slept very well there.Genuine Expedia guest review
"Very nice hotel, clean, very comfortable beds"
After reading all the previous reviews about how poor the customer service was, I wasn't expecting much. But I have to say the staff was excellent when I was there. The front desk person was very friendly, helped me with places that delivered food to the hotel as well as places to eat that were close by. My criteria for hotels are CLEAN, Comfortable, […] and quiet. There were a few rowdy people in the hallway, but the hotel can't controll that. Beds were SUPER! Very high end, shower had rain shower head, very nice. Free made to order breakfast, wasn't exciting but nice offer. Staff there was also above friendly. So please don't go off past reviews, this hotel was very nice and I would definitely stay again. Staff went above and beyond to help out and were friendly. Read moreGenuine Expedia guest review
"Beautiful, clean rooms"
I would choose to stay at this hotel again if I needed to. It is about 15-20 min drive from the airport and they do provide a free airport shuttle. The hotel decor is beautiful. The room was clean, no bed bugs! The front desk staff was excellent. She was able to assist me with getting a shuttle to the airport despite the fact that I'd not known to give […] them 24 hrs notice. If you need an airport shuttle, do try to give them the 24 hr notice. Voucher for free continental breakfast was great and included scambled eggs, home fries, pancakes, variety of cereals and juices and milk, coffee, yogurt, pastries, bagels, etc. Read moreGenuine Hotels.com guest review
"nice hotel. bad management"
Terrible management at breakfast buffet. Plan on waiting for food, coffee, cutlery, creamer, plates, etc.. Two mornings in a row. No change, no improvement on second morning even after reporting the issues. Very nice facilities, nice people, but terrible management.Genuine Expedia guest review
"Clean and comfortable, but nothing special"
Room was clean, quiet and comfortable. Average for the price. Parking is in back of hotel and it is quite a long walk to the rooms. It had snowed the night before we arrived and the parking lot and drive had still not been plowed. Unsalted, ice covered walkway made walking with baggage treacherous. On the plus side, it had a great and unusual shower […] head. Overall, a pleasant stay at an average priced hotel. Read moreGenuine Expedia guest review
"Clean and nice but awful staff....."
The hotel facilities and room were nice for the price. The room was clean and smelled fresh. The biggest downfall was the staff. Upon check in, the clerk never greeted me. She asked my name and handed me my room card with no further conversation. When I asked my room number she acted like I was asking for free money and told me to look at the envelope […] holding the card. When I asked where we should park for close access to our room she just rolled her eyes and pointed. The bar was the only place open for dinner and the bartender/waitress was rude to my 15 year old daughter because she was in the bar (only place open even though they advertised 2 on site restaurants). The second restaurant was closed down except for the continental breakfast. The breakfast help was openly rude and unfriendly. The last straw for us was when we went to the lobby for some coffee and the staff openly ignored us while badmouthing their boss and co-workers. Thos gotel has a lot of potential but the syaff definitely knocks it from a 5 star to a 2. Read moreGenuine Expedia guest review
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