"Room Not Serviced"
Our room never got serviced. Told they were fully booked with conference and never had enough staff to service all rooms. Offered a complimentary drinks voucher to compensate for inconvenience. Were infuriated by that. Final bill discounted by $25 - very disappointed.Genuine Expedia guest review
Love the BedGenuine Hotels.com guest review
Response by Causeway Bay Hotel Dear Dominique, Thank you for staying with us. We are happy you were so pleased with your bed. We look forward to you staying with us in the future.
"Updates look nice"
Stayed at this hotel one night. Everything was great except the heater in the room was so loud when it kicked on that it woke me up all night. Also there were dead bugs around our room which were pretty gross. The bedding was clean, but the comforter was loud of you were moving around. The pool, spa, and sauna were a nice perkGenuine Expedia guest review
Great value. Comfortable bed and bedding. This is an independent hotel and conference center, not a chain. I like that. The breakfast was okay, standard fare but a slow and inattentive hostess/server - I can't recommend if you are in a rush. Free WiFi in room, microwave, refrigerator, coffee maker. Friendly front desk. When there were people waiting […] to check in, more staff showed up to help. Ample free parking in the back. I am not familiar with Lansing. There was a Lowe's across the street and a number of fast food joints nearby. It was about 4 miles from downtown. Read moreGenuine Hotels.com guest review
"Great place to stay"
Our stay was a pleasure. From the front desk to the restaurant, the people were professional and polite. We will stay there again, and recommend it to our friends.Genuine Hotels.com guest review
The elevator and common areas were dirty and thexelevator snelled of Windex and vomit. There was just something about tge place that was off. The fromt desk clerk was great, but it was just an odd feeling.Genuine Hotels.com guest review
great property worth twice the priceGenuine Hotels.com guest review
"Good stay for football game at Mich. St"
The hotel was affordable, clean, and had a very good complimentary breakfast.Genuine Expedia guest review
"Elegant, clean hotel."
The beds were very comfy. The indoor decor was fantastic. The outdoor areas were beautiful, esp the fish pond.Genuine Expedia guest review
We enjoyed our stay and were pleasantly surprised by the included free breakfast.Genuine Hotels.com guest review
The price of the hotel and the location had me concerned. It turned out to be a well done remodel best western hotel. The value exceeded my expectations. I have paid much more for a far worse hotel stay.Genuine Expedia guest review
"People at the front desk very personable!"
I recently had my daughter's birthday party at this hotel. The room was okay, someone left a full cup of coffee in our fridge, and there was no coffee cups for me to use for my own coffee. I did have to ask 3 times for the extra bed, but to my understanding that was not front desks fault. The price was great. The pool was warm, and they offer free hot […] complimentary breakfast in Humming Birds. Very comfy beds with lots of pillows and a big TV. For the price, and the location. You really cant beat it anywhere else. Read moreGenuine Expedia guest review
I was awakened by the sound of simple conversation in the room next door quite early in the morning. Later, in an attempt to check rooms for occupants, the house keeping service opened every single door on the fifth floor and slammed it again. Twenty minutes of door slamming and I was wide awake. They didn't touch my door, as I had the "do not disturb" […] sign out, but apparently they don't understand the definition of "disturb". Read moreGenuine Hotels.com guest review
Clean affordable hotel with amenities. Hotel is older and has not been recently updated. Parking is available but is not close to the front desk.Genuine Hotels.com guest review
Great comfortable room with higher end finishes. LOVED the indoor pool, hot tub, and sauna in the basement with locker rooms and fitness room. However, the parking lot is really far away from getting to the elevators and up to a room because it is also a conference center. Not great when you have a lot of stuff, but easy if it's a quick stay. Breakfast […] is $7.50, but they give you 2 meal coupons when you check in. Friendly staff and willing to help. Read moreGenuine Hotels.com guest review
"Great Place to Stay"
My wife had a medical school interview so we needed a hotel close to Michigan State University. This one isn't the closest but it met every expectation. The staff was extremely accommodating and the room was great.Genuine Hotels.com guest review
Really liked the hotel atmosphere. Loved the pool and hot tub. Room was clean and spacious. Restaurant closed early due to cook being ill but there were plenty of nearby restaurants. Older hotel but kept up well. I would definetly stay again.Genuine Hotels.com guest review
"Nice hotel, bad location"
Clean rooms, nice lobby, but in a questionable location. Not easy to get to off the interstate, the pool was extremely hot, the breakfast was just ok.Genuine Hotels.com guest review
"A grate value"
My family and I were in town for the Capital City River Run marathon and needed a place to stay nearby. The hotel exceeded our expectations. The room was upgraded and very clean. The pool was so warm and well maintained. I requested a courtyard room but received a street side which was loud at times. It seemed like the windows were not sealed properly. […] Despite the windows, I would stay at the Best Western Lansing again. Read moreGenuine Hotels.com guest review
"Great Place To Stay On Business"
We were in Lansing on business and they have done an exceptional job on remodeling and updating this property. Good value for the spend. I would stay here again, rooms were updated and very clean, spacious.Genuine Hotels.com guest review
very nice place. spacious, clean rooms. wish i was there for longer!Genuine Hotels.com guest review
"Did not feel like the middle of the city"
We booked the hotel at the last minute and very pleased. The bed was comfortable with lots of pillows with a variety of firmness. We did not eat breakfast there based on other reviews on trip advisor. The grounds were beautiful with several outside patios. The Koy pond was amazing and I could see why it was used for a wedding earlier that day. The only […] downside was the bar closed at 11:30....too early. Read moreGenuine Hotels.com guest review
Stayed 4 nights, no problems. Would stay again if in the area.Genuine Hotels.com guest review
Hotel is clean and staff friendly. Great bed with soft pillows. Air conditioner rattles in our room, but overall good accommodations.Genuine Hotels.com guest review
If you need wifi, which I do when in the US, this is not the place. It doesn't work,despite the night staff assuring me they were trying to fix it, but the staff in the morning told me its common fir it not to work. Found wrappers from something in my floor and tub was dirty.Genuine Expedia guest review
I didn't like how far the rooms were ,with my bad back it was a challenge to get back to my room but we had a wonderful stay. Breakfast was delish, waitress was so polite and curtious I no I'll be back when I visit my daughter who is attending MSU.Genuine Hotels.com guest review
"Convention in town."
Looks like a fantastic hotel, just built on a lot too small? Only issue for us was walking too far to the parking lot? If not for that,... Everything else had the makings of the nicest overnight stay we could have hoped for!Genuine Hotels.com guest review
"Great price for accomadations!"
Thought they could somehow work on the musty smell in the bathroom but otherwise no complaints! Great price for a great stay!!Genuine Expedia guest review
Went here with family, had a nice smoking area for people who need to smoke, had a good pool(But Could of been cooler then it was)Genuine Expedia guest review
Front desk was super friendly. Really like the spa areaGenuine Hotels.com guest review
hotel on the outside looks like a bit older structure and older neighborhood which we knew coming there.However inside this is a very nice laid out and higher end hotel for the money spent at this price level.the staff was pleasant and professional ,but we found left over food in a couple of the drawers in the room.The inside of this hotel is excellent […] through out with quality and quietness,but 1 item that wasn't right was the hot tub which was way too hot even to enter it for the weekend that we were there.they do give you 2 coupons for a free breakfast ,but everyone extra has to pay $7.95 which might be ok for 1 night stay but for a whole weekend that kind of forced us to hit restaurants down the road instead . Overall rating of the 3.8 sounds about idea for this hotel . Read moreGenuine Hotels.com guest review
place is beautiful, gardens in the center of the complex were just unbelievable.we only wish we could have stayed longer it was an excellent nights rest and we love the atmosphere..keep up the good workGenuine Hotels.com guest review
"Real nice hotel"
There were a couple of weddings going on, but we didn't hear anything until the end when the guests were leaving. I think a few wanted to talk in the parking lot which our room faced. They had the radio loud on their vehicle and talking. Woke us up. Security came out and they left quietly.Genuine Expedia guest review
"crisp clean sheets updated room"
It's an older hotel with banquet facilities that has been updated. It is located just off of 96 on the south side of Lansing, so not convenient for down town, but not that far away either. I liked my room particularly the nice linens on the beds. They have a nice indoor pool and workout room. I would stay again.Genuine Hotels.com guest review
"Quick overnight stay"
We found the hotel to be a much higher quality than what we were expecting. I'll definitely recommend to others and will stay there again.Genuine Expedia guest review
The hotel was very clean and everyone on the staff were super friendly..Genuine Hotels.com guest review
"Everything I could've asked for."
Needed a place to stay for work and this place had everything I needed and would recommend this spot to anyone.Genuine Hotels.com guest review
Decent place. Good breakfast. Nice rooms. QuietGenuine Expedia guest review
"Nice hotel close to the wedding we where at"
Very great experience. Everything was great , just didnt get our coupons for breakfast .. but other than that good.Genuine Expedia guest review
"Our first visit (and we will come back)"
We really enjoyed our stay. Only negative thing was as we went to check in. Someone (management) was on the phone complaining that he had friends in a wedding party and their rooms weren't all ready. He was upset so loud. Made us wonder if rest of hotel was clean and ready for guests. All the staff we spoke with were helpful and very courteous.Genuine Hotels.com guest review
Breakfast was not complimentary. Was charged to our credit card.bbGenuine Hotels.com guest review
"Concern about the air quality in the room"
We stayed on the top floor of the hotel. My husband could see that there had been a replacement of the ceiling. One of our daughters who has a problem with respiratory conditions started sneezing repeatedly. The family could detect an odor in the room. Our humble opinion wonders about mold in the ceiling area. Also, we were not sure if breakfast was […] included in the price or not. Read moreGenuine Hotels.com guest review
nice rooms, very convient location to wedding we were attending. Breakfast was average .Genuine Hotels.com guest review
"Tested, Tried, & True!"
Although the facility is a bit on the older side, don't let that fool you. It is fairly comfortable, and the staff is helpful and friendly.Genuine Expedia guest review
We had 4 kids with us and the staff was very friendly and the pool was great. Everyone had the best time.Genuine Hotels.com guest review
"The Lobby is a little out-dated"
Quiet stay. However, I was disappointed with the bathroom & 1 bed. We found dirty towels & a wash cloth underneath the cabinet. The shower curtain showed dirt at the bottom of the curtain and the toilet seat was peeling. 1 bed had brown spots on the decorated round pillow. Also, the bed sheet had spots as if it was never changed from prior use! The […] staff was nice. Read moreGenuine Hotels.com guest review
Very nice place for the money. Clean and the hotel staff was very nice. Bar closed at 10:00 p.m. on Friday.Genuine Hotels.com guest review
"The hotel was nice."
Liked the common area with the fish. Everything seemed clean and maintained . One problem was that after cleaning the room, they took the shampoo; conditioner. Room was clean .Genuine Expedia guest review
Worked perfect for a quick one night stay.Genuine Hotels.com guest review
"Spacious, clean room"
The Best Western is well situated, convenient to Lansing and Michigan State University. The rooms are spacious and clean. The fitness room is mediocre.Genuine Expedia guest review
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