"Very nice hotel."
My wife and I stayed their two times now. The beds are very comfortable and rooms are clean. I would definitely recommend this hotel to a friend.Genuine Expedia guest review
"Decent hotel, near to I96"
Comfortable beds. Roomy, clean, Breakfast was great!! It met our needsGenuine Expedia guest review
Rooms were clean and the comp hit breakfast was a plus. Parking was a little confusing and the directions to get to my room as explained by the concierge were extremely confusing. All in all great value for a business trip...Genuine Hotels.com guest review
"A good place to rest and stay"
We were staying here while Apartment hunting for several days. It was very comfortable. We had gotten the complementary breakfast option which turned out to be a good plan, as there aren't a ton of breakfast restaurants in the Lansing area. The room was spacious and clean, and comfortable. It's certainly not the poshest hotel I've stayed in, or the […] most comfortable, but it was excellent considering the price and the convenient location. We were very pleased with our stay. Read moreGenuine Hotels.com guest review
"Great for a pre-race stay"
I was overall satisfied. We were originally placed in a second floor room...next door to a barking dog. When we called to ask about it, the front desk informed us that pets are allowed on the second floor, but would be happy to move us if we wanted. Which they did very quickly and with great service. I would stay again! It was very clean, the staff […] was friendly and helpful, and it was close to the Lansing Center, which is where I needed to be early the next morning. Read moreGenuine Hotels.com guest review
"Don't judge a hotel by it's cover!"
We really enjoyed our stay here! From the outside, the hotel looks a bit outdated, but they've clearly dumped some money into a full-on remodeling job! From the fancy looking high-back chairs and light fixtures in the lobby, to the pillow-top mattresses and flat-screen TVs in the room... We would stay here again! The staff was friendly throughout our […] stay. We also found the pool area, complete with hot tub and dry sauna, to be newly renovated. We were a little unsure it would be open based on some other recent reviews, but it was, and we took advantage of it! Read moreGenuine Hotels.com guest review
This is a pet-friendly hotel that has all the amenities. The hotel pool was not open when we visited, but the hotel had an arrangement with the local Gold's Gym that allowed use of their pool and sauna. The staff was very friendly and the free breakfast that was absolutely amazing. We will definitely stay here on our next visit.Genuine Hotels.com guest review
"Near to training!"
Awesome attention given by almost 100% of the staff.Genuine Hotels.com guest review
This is a very nice hotel. However, it is NOT the hotel to stay at if there is an MMA event UNLESS you have something to do with the event itself! The hotel was out of control, fights, pot smoking, vulgarity & scantily clad women. We were there for a youth softball tournament with girls! The crowd had NO respect for anyone around them. Fights all over […] the place even after the event. Someone pulled the fire alarm so no one knew if the alarm was for real or if some drunk decided to pull it. There were NO managers(allegedly) present for the event. They KNEW that the event was going to be "rowdy", they should have taken precautions & had a Manager on staff so that they could keep control. Police were called to the hotel to assist. I believe that the hotel staff would have the authority to say something to people who are out of line to protect the rest of the guests, but this was NOT the case. There was TOTAL chaos!!! The beds were very comfortable, but because we were not able to sleep much (we had to be up at 6am and when the fire alarm was pulled, it was after midnight, so needless to say very MINIMAL sleep! Many tired girls for our team! I understand that the hotel cannot control how the way people behave BUT.....they SHOULS be able to put them in their spot if they are acting out of line!!! We were not on the beach in Mexico, but people were walking around the Hotel lobby carrying drinks & men were without shirts! There's a TIME & PLACE for this! Very sad! :( Read moreGenuine Expedia guest review
People next door and across the hall were very noisy and kept us up the first night, then fire alarms went off the next night and woke us up, was unable to reach the front desk to find out it was a real fire, alarms stopped after few minGenuine Expedia guest review
"Nice hotel to stay at for a convention."
Exterior of the hotel had me a bit worried, however, the interior and rooms were fine. Slept very well there.Genuine Expedia guest review
"Very nice hotel, clean, very comfortable beds"
After reading all the previous reviews about how poor the customer service was, I wasn't expecting much. But I have to say the staff was excellent when I was there. The front desk person was very friendly, helped me with places that delivered food to the hotel as well as places to eat that were close by. My criteria for hotels are CLEAN, Comfortable, […] and quiet. There were a few rowdy people in the hallway, but the hotel can't controll that. Beds were SUPER! Very high end, shower had rain shower head, very nice. Free made to order breakfast, wasn't exciting but nice offer. Staff there was also above friendly. So please don't go off past reviews, this hotel was very nice and I would definitely stay again. Staff went above and beyond to help out and were friendly. Read moreGenuine Expedia guest review
"Beautiful, clean rooms"
I would choose to stay at this hotel again if I needed to. It is about 15-20 min drive from the airport and they do provide a free airport shuttle. The hotel decor is beautiful. The room was clean, no bed bugs! The front desk staff was excellent. She was able to assist me with getting a shuttle to the airport despite the fact that I'd not known to give […] them 24 hrs notice. If you need an airport shuttle, do try to give them the 24 hr notice. Voucher for free continental breakfast was great and included scambled eggs, home fries, pancakes, variety of cereals and juices and milk, coffee, yogurt, pastries, bagels, etc. Read moreGenuine Hotels.com guest review
"nice hotel. bad management"
Terrible management at breakfast buffet. Plan on waiting for food, coffee, cutlery, creamer, plates, etc.. Two mornings in a row. No change, no improvement on second morning even after reporting the issues. Very nice facilities, nice people, but terrible management.Genuine Expedia guest review
"Clean and comfortable, but nothing special"
Room was clean, quiet and comfortable. Average for the price. Parking is in back of hotel and it is quite a long walk to the rooms. It had snowed the night before we arrived and the parking lot and drive had still not been plowed. Unsalted, ice covered walkway made walking with baggage treacherous. On the plus side, it had a great and unusual shower […] head. Overall, a pleasant stay at an average priced hotel. Read moreGenuine Expedia guest review
"Clean and nice but awful staff....."
The hotel facilities and room were nice for the price. The room was clean and smelled fresh. The biggest downfall was the staff. Upon check in, the clerk never greeted me. She asked my name and handed me my room card with no further conversation. When I asked my room number she acted like I was asking for free money and told me to look at the envelope […] holding the card. When I asked where we should park for close access to our room she just rolled her eyes and pointed. The bar was the only place open for dinner and the bartender/waitress was rude to my 15 year old daughter because she was in the bar (only place open even though they advertised 2 on site restaurants). The second restaurant was closed down except for the continental breakfast. The breakfast help was openly rude and unfriendly. The last straw for us was when we went to the lobby for some coffee and the staff openly ignored us while badmouthing their boss and co-workers. Thos gotel has a lot of potential but the syaff definitely knocks it from a 5 star to a 2. Read moreGenuine Expedia guest review
"Awful Customer Service!"
The hotel itself and room was very, very nice...just like the photos. However, the customer service was awful. I was charged an additional 85$ for expenses after I'd checked out and the hotel could not explain why nor tell me who took more money off my credit card. They claimed it to be a glitch in their system and said it had happened to a couple of […] customers. There was no remorse nor compensation on their behalf, plus I have to wait an additional 2 weeks to receive my money back. :( Read moreGenuine Hotels.com guest review
"Smoky, rowdy patrons and understaffed"
When I first walked in the hallway was full of cigarette smoke. They were holding a mixed martial arts event and the place was full of really rowdy people. We didn't feel safe at all letting our teenage girls go anywhere alone. There were also severely understaffed and it took us about half an hour to check in because they did not have any record of […] our online reservation. Read moreGenuine Expedia guest review
"Nice hotel south of downtown Lansing"
Overall this was a very nice hotel, great rooms, lot of space, restaurants for both breakfast and dinner. Front desk staff when I checked in was sort of short with me though.Genuine Expedia guest review
"Close to every thing."
I did like the place. But found it dry hard to find parking at night. And I don't agree with the 2 only meal tickets. If my room sleeps 4 I should have 4. Also had to go up to the desk everyday to get new coupons for breakfast.Genuine Hotels.com guest review
"It was alright"
Bed was nice, breakfast was ok but the shower was dirty. Was not too impressed with that.Genuine Hotels.com guest review
"Decent and aceptable"
Like others already commented, front desk staff not extremely friendly. No smiles, or hello how are you? Other strange event is that they said they could not print me a bill with total charges on it. They said it was because I booked it on Expedia. I don't think I have ever had anyone say that before when I booked on Expedia. It was also a booking that […] I had not paid for in advance but paid at the desk. It made me nervous that I didn't know how much they were charging my credit card. Room was clean, up to date and beds and pillows were very nice and comfortable. Heater was very noisy. We had to turn it off during the night to sleep. Read moreGenuine Expedia guest review
"Nice Hotel for Price"
Nice Hotel for the price - $80/night. Not super luxurious but you get what you pay for. It was everything I expected, except the room was much bigger.Genuine Expedia guest review
"Needs to work on their customer service"
Sent company employees to this location, due to it being in close proximity of the project we were working on. One room was full of ants, no one would answer the phone at the front desk, and they ran out of food for their continental breakfast. Definitely needs improvements before we'd ever consider it again.Genuine Expedia guest review
"Noisy Heater, hard to sleep!"
Noisy heater, cold breakfast 2 out of 3 mornings and a tough work week made for a not so great trip.Genuine Hotels.com guest review
"Great Friendly Accommodating Staff"
We were so dissapointed that we were not provided robes as advertised. Too many pillows on the beds. Great friendly helpful staff, although the kitchen seemed to have a little trouble keeping up with the morning breakfast buffet. Also after making arrangements for a late checkout, our room key cards were inoperable at the regular time - a slight inconvenience. […] Yes, I'll be back. Read moreGenuine Hotels.com guest review
"friendly staff clean hotel"
The first room we walked into that they gave us had the heat on full blast but felt like it was 32 degrees in it. After calling the front desk and having to go back down to get a different room we were place in a second room 4 doors down, we walked in the room and it was brisk but not uncomfortable, until we turned the heater on. Once again it was only […] blowing cold air. The front desk lady informed us that she had to send a security guard up to try and fix it, well almost a hour later and a security guard standing in front of the heater "saying it should come on in a minute" we finally got a room with heat for the evening. Read moreGenuine Hotels.com guest review
"Nice hotel, but front desk staff not too helpful!"
We arrived at midnight on Thursday, the printed confirmation we presented to the front desk apparently wasn't rec'd by the hotel so she wouldn't accept our reservation. She was of no help, we had to wait til she'd assisted another customer to ask her what we should do about our predicament... after midnight, with a sick kid who needed to get to bed... […] After an hour of waiting for the confirmation to arrive via fax, the desk receptionist was short with us, and displayed no social skills whatsoever as she proceeded to arrange for our room. The hotel, the accommodations, the food, the other staff were all fantastic, it's just unfortunate our stay started on such a bad note. Read moreGenuine Expedia guest review
"No great, not horrible"
The staff is quite curt. The pool was down for repairs and they failed to tell me at time of reservation. The toilet in my room would not flush; maintenance was fairly quick to look at it. Then the heater went out. We had to switch rooms. I was hoping for a room upgrade, apology, restaurant credit at this point but nothing from the same straight faced […] worker. At check out, they seemed confused when I verified my payment type. Overall, I am not impressed with the whole experience. Read moreGenuine Hotels.com guest review
We cancelled our reservation at a less expensive, more conveniently located hotel only because of the pool this place was supposed to have. We checked in to a sign on the counter about it being closed for maintenance. Reading the reviews online it seems this place has been without a pool for a long time. The rooms were nice; except the stains on the […] carpet. Comfortable beds. Interesting art work in the halls. Would not go back. Read moreGenuine Hotels.com guest review
"Pool closed - not happy"
The main reason I rented a room here was that it had a pool. And it was closed for maintenance. The hotel should have to divulge that information if one of their main amenities isn't in working order. Should have gotten a refund and left.Genuine Expedia guest review
Wonderful stay. Pool was closed for cleaning which was a little disappointing but at least I know next time they do clean the pool. Staff was wonderful and very helpful. Breakfast was great and newly renovated restaurant was beautiful.Genuine Hotels.com guest review
We were able to get to the Summit quickly and enjoy the local snow tubing hill and take in Michigan State gymnasticsGenuine Hotels.com guest review
hotel had not hot water the whole 4 nights i was there no credit was given or anything. not satisfied with the hotel at all.Genuine Hotels.com guest review
"Nice place to stay"
Comfortable and Clean Rooms. Pets friendly. Great price thru hotels.com. Staff was questionable but never once rude. Stayed during a power outage in the area and they may have been overwhelmed.Genuine Expedia guest review
We are so happy that they offered a reduced rate during the power outage because it is DREADFUL.Room had absolutely no hot water for 7 hours and then luke warm. Room was not cleaned very well. Bathroom floor was downright filthy-nasty, as was the entrance floor. Bath tub was so dirty –ring around the tub that we had to do a wash up in the sink. Room […] furniture had spills. Housekeeping always does a poor job so I hear. Housekeeping did come to my room to mop the floor. She was nice about it but also said her mop was worn out and did not do a good job.No Kleenex We went out and purchased cleaning supplies and Kleenex so we could sanitize bathroom. AWFUL I read on another review that upon checking in you had to ask for your complimentary free breakfast buffet coupons because they would not be offered. THAT was true, I waited to see if I would be offered and I wasn’t so I asked and then I was given. LARGE & SMALL DOGS ALL OVER THE HOTEL AND IT SMELLED LIKE THEM IN THE HALLWAYS/ELEVATORS. WHAT ABOUT POSSIBLE BED BUGS AND FLEES Read moreGenuine Hotels.com guest review
"No hot water my entire stay...Beware!!!!"
I stayed because I didn't have power...This hotel didn't honor my booking through hotels.com thank goodness they still had a couple of rooms left. They never mentioned not having hot water during check in and i wasn't offered a discount once i called the desk to complain. No power at home....No hot water at the hotel paying full price, something is […] wrong with this picture. If you book through hotel.com your room isn't a sure thing, be careful have a back up plan. Read moreGenuine Hotels.com guest review
"Trapped in a Dirty Room without Hot Water"
We didn't plan on spending 5 (and now 6) days in this particular Best Western over Christmas, but an ice storm (no electricity) put us here. We arrived to a nice, clean room. We knew it was going to be a hectic holiday, with three little kids in a hotel room, but we were ready for it and ready to make the best of it. The first sign that this hotel wasn't […] the best choice came when we went down for breakfast the first day (my parents, who'd made the reservation since we didn't have power, had said they thought breakfast was included). My husband went down with one daughter and was served. When I went downstairs with my 5-year old we were told "No. You don't get breakfast. Expedia people don't pay enough for breakfast." We've had no hot water throughout the trip. Yesterday the water was turned off altogether, for the entire afternoon. If we needed a toilet we could go down and walk across the hotel to use the public one. But the worse part has had to be the lack of cleaning services. The room was cleaned after our first night here and then not again for five days. Yesterday I cleaned it for two hours, taking out bags of trash and moving everything off the floors and beds (and taking most of our belongings home) so that it would be easy for the maid to clean. We came home to a filthy room that "had been cleaned." My husband went downstairs to ask them to do the sheets and floors and heard the person asked to clean say "they didn't ask for that!"Do you normally have to ask? Read moreGenuine Expedia guest review
"Great community support"
I stayed at the Best Western in Holt, Mi during the power outage. They gave us special rates, allowed my dog to come along and were compassionate about our plight. That's just great community relations!Genuine Hotels.com guest review
An ice storm caused over 300,000 power outages in our state and we were able to get a hotel room at the Best Western Plus. It was a desperate situation and we would have been happy with anything, but this hotel was great. The rooms were clean, the beds/pillows were warm and comfortable and the staff was amazing. The hotel was booked full and people […] were struggling with all sorts of issues due to the storm, but the staff was kind, patient and always willing to help. Being forced from your home at Christmas is never good, but the Best Western Plus in Lansing helped to make a horrible situation a little bit better. I'd be happy to go back to this hotel in the future! Read moreGenuine Hotels.com guest review
The gentlemen I rented the room for was very satisfied with the room. Said it was one of the nicest he's stayed in.I do need a receipt for the room which has not been sent to me yet.Genuine Hotels.com guest review
Nice comfortable bed. Nice bathroom with good towels. Complimentary wi fi. Some staff were not very friendly. Heater noisy. Complimentary breakfast was awfulGenuine Expedia guest review
"Nice hotel in the Lansing area"
The room was great -- very spacious, clean, well furnished. This would be a great place to stay if you were in town for a couple of nights or longer, since the room is so large and has amenities like a fridge, microwave, counter space, and plenty of room. However, do note that this is also a convention center -- which for me meant that a large group […] of people were having a dance/reception/something loud until late in the night. Also, the front desk staff were not the friendliest. She was not rude -- but she didn't tell me things that should have been part of check-in (location of elevators, location of parking, breakfast availability). I would still stay there again, since that was only one staff member, but that was frustrating after a long day. Read moreGenuine Expedia guest review
"did not exceed expectations this time"
Because I booked one night through Expedia and added another night through the direct website, I was unable to have the same room for the two consecutive nights. I had spoken to the front desk upon check in the prior weekend and requested to have the same room although I was under two different confirmation numbers. I was told that would be the case. […] However, as I was to find out, that due to hotel policies, they had to put me in two different rooms, even though the room reserved for the second night (Saturday) was unoccupied on Friday. The Hotel Manager was not on site and could only be called for "emergencies" so the issue could not be resolved at check-in. Considering this was the busiest weekend of the college football season, I was surprised no manager was on site from Friday at 5pm until Saturday afternoon. Thank goodness the housekeeping staff helped transition us to the new room on Saturday morning before the game, which demonstrated that someone has some sense of customer service. Both were King bed rooms. The additional expense of cleaning two rooms versus one makes no sense. The manager should have been on site to override the "policy" which didn't serve anyone's best interests - ours or the hotels, Read moreGenuine Expedia guest review
"Nice East Lansing/Lansing hotel"
Nice full service hotel. Great access to freeway and east Lansing (Michigan State).Genuine Hotels.com guest review
This is a nice hotel. Good things: comfy beds, big rooms, nicest continential breakfast I've ever had.Our room had a fridge and microwave which were convenient. Our room faced the main road and in the morning, you could hear some traffic. We were visiting family at MSU and this was a bit futher away than I had anticipated. Didn't have any issues and […] there were many businesses close by. Would recommend. Read moreGenuine Expedia guest review
"NO HOT WATER!"
The hotel did not have hot water during my stay. They made this information known to me when I checked in but said that if you ran the hot water for a few minutes it would go from cold to hot. Well, my guest and I ran the water for many many many minutes and the water never ever came close to luke warm. Unfortunately it was impossible to know this in […] advance so we were not able to change our reservation. Otherwise, the hotel was surprisingly nice for a best western. Read moreGenuine Hotels.com guest review
It was an overnight stay. We were on our way to Big Rapids for a family event.Genuine Hotels.com guest review
The room was clean and nice. The staff was professional.Genuine Hotels.com guest review
"Always excellent :)"
It's always a clean and quiet. The staff are polite and the cleanliness is great.Genuine Expedia guest review
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