"It was alright"
Bed was nice, breakfast was ok but the shower was dirty. Was not too impressed with that.Genuine Hotels.com guest review
"Decent and aceptable"
Like others already commented, front desk staff not extremely friendly. No smiles, or hello how are you? Other strange event is that they said they could not print me a bill with total charges on it. They said it was because I booked it on Expedia. I don't think I have ever had anyone say that before when I booked on Expedia. It was also a booking that […] I had not paid for in advance but paid at the desk. It made me nervous that I didn't know how much they were charging my credit card. Room was clean, up to date and beds and pillows were very nice and comfortable. Heater was very noisy. We had to turn it off during the night to sleep. Read moreGenuine Expedia guest review
"Nice Hotel for Price"
Nice Hotel for the price - $80/night. Not super luxurious but you get what you pay for. It was everything I expected, except the room was much bigger.Genuine Expedia guest review
"Needs to work on their customer service"
Sent company employees to this location, due to it being in close proximity of the project we were working on. One room was full of ants, no one would answer the phone at the front desk, and they ran out of food for their continental breakfast. Definitely needs improvements before we'd ever consider it again.Genuine Expedia guest review
"Noisy Heater, hard to sleep!"
Noisy heater, cold breakfast 2 out of 3 mornings and a tough work week made for a not so great trip.Genuine Hotels.com guest review
"Great Friendly Accommodating Staff"
We were so dissapointed that we were not provided robes as advertised. Too many pillows on the beds. Great friendly helpful staff, although the kitchen seemed to have a little trouble keeping up with the morning breakfast buffet. Also after making arrangements for a late checkout, our room key cards were inoperable at the regular time - a slight inconvenience. […] Yes, I'll be back. Read moreGenuine Hotels.com guest review
"friendly staff clean hotel"
The first room we walked into that they gave us had the heat on full blast but felt like it was 32 degrees in it. After calling the front desk and having to go back down to get a different room we were place in a second room 4 doors down, we walked in the room and it was brisk but not uncomfortable, until we turned the heater on. Once again it was only […] blowing cold air. The front desk lady informed us that she had to send a security guard up to try and fix it, well almost a hour later and a security guard standing in front of the heater "saying it should come on in a minute" we finally got a room with heat for the evening. Read moreGenuine Hotels.com guest review
"Nice hotel, but front desk staff not too helpful!"
We arrived at midnight on Thursday, the printed confirmation we presented to the front desk apparently wasn't rec'd by the hotel so she wouldn't accept our reservation. She was of no help, we had to wait til she'd assisted another customer to ask her what we should do about our predicament... after midnight, with a sick kid who needed to get to bed... […] After an hour of waiting for the confirmation to arrive via fax, the desk receptionist was short with us, and displayed no social skills whatsoever as she proceeded to arrange for our room. The hotel, the accommodations, the food, the other staff were all fantastic, it's just unfortunate our stay started on such a bad note. Read moreGenuine Expedia guest review
"No great, not horrible"
The staff is quite curt. The pool was down for repairs and they failed to tell me at time of reservation. The toilet in my room would not flush; maintenance was fairly quick to look at it. Then the heater went out. We had to switch rooms. I was hoping for a room upgrade, apology, restaurant credit at this point but nothing from the same straight faced […] worker. At check out, they seemed confused when I verified my payment type. Overall, I am not impressed with the whole experience. Read moreGenuine Hotels.com guest review
We cancelled our reservation at a less expensive, more conveniently located hotel only because of the pool this place was supposed to have. We checked in to a sign on the counter about it being closed for maintenance. Reading the reviews online it seems this place has been without a pool for a long time. The rooms were nice; except the stains on the […] carpet. Comfortable beds. Interesting art work in the halls. Would not go back. Read moreGenuine Hotels.com guest review
"Pool closed - not happy"
The main reason I rented a room here was that it had a pool. And it was closed for maintenance. The hotel should have to divulge that information if one of their main amenities isn't in working order. Should have gotten a refund and left.Genuine Expedia guest review
Wonderful stay. Pool was closed for cleaning which was a little disappointing but at least I know next time they do clean the pool. Staff was wonderful and very helpful. Breakfast was great and newly renovated restaurant was beautiful.Genuine Hotels.com guest review
We were able to get to the Summit quickly and enjoy the local snow tubing hill and take in Michigan State gymnasticsGenuine Hotels.com guest review
hotel had not hot water the whole 4 nights i was there no credit was given or anything. not satisfied with the hotel at all.Genuine Hotels.com guest review
"Nice place to stay"
Comfortable and Clean Rooms. Pets friendly. Great price thru hotels.com. Staff was questionable but never once rude. Stayed during a power outage in the area and they may have been overwhelmed.Genuine Expedia guest review
We are so happy that they offered a reduced rate during the power outage because it is DREADFUL.Room had absolutely no hot water for 7 hours and then luke warm. Room was not cleaned very well. Bathroom floor was downright filthy-nasty, as was the entrance floor. Bath tub was so dirty –ring around the tub that we had to do a wash up in the sink. Room […] furniture had spills. Housekeeping always does a poor job so I hear. Housekeeping did come to my room to mop the floor. She was nice about it but also said her mop was worn out and did not do a good job.No Kleenex We went out and purchased cleaning supplies and Kleenex so we could sanitize bathroom. AWFUL I read on another review that upon checking in you had to ask for your complimentary free breakfast buffet coupons because they would not be offered. THAT was true, I waited to see if I would be offered and I wasn’t so I asked and then I was given. LARGE & SMALL DOGS ALL OVER THE HOTEL AND IT SMELLED LIKE THEM IN THE HALLWAYS/ELEVATORS. WHAT ABOUT POSSIBLE BED BUGS AND FLEES Read moreGenuine Hotels.com guest review
"No hot water my entire stay...Beware!!!!"
I stayed because I didn't have power...This hotel didn't honor my booking through hotels.com thank goodness they still had a couple of rooms left. They never mentioned not having hot water during check in and i wasn't offered a discount once i called the desk to complain. No power at home....No hot water at the hotel paying full price, something is […] wrong with this picture. If you book through hotel.com your room isn't a sure thing, be careful have a back up plan. Read moreGenuine Hotels.com guest review
"Trapped in a Dirty Room without Hot Water"
We didn't plan on spending 5 (and now 6) days in this particular Best Western over Christmas, but an ice storm (no electricity) put us here. We arrived to a nice, clean room. We knew it was going to be a hectic holiday, with three little kids in a hotel room, but we were ready for it and ready to make the best of it. The first sign that this hotel wasn't […] the best choice came when we went down for breakfast the first day (my parents, who'd made the reservation since we didn't have power, had said they thought breakfast was included). My husband went down with one daughter and was served. When I went downstairs with my 5-year old we were told "No. You don't get breakfast. Expedia people don't pay enough for breakfast." We've had no hot water throughout the trip. Yesterday the water was turned off altogether, for the entire afternoon. If we needed a toilet we could go down and walk across the hotel to use the public one. But the worse part has had to be the lack of cleaning services. The room was cleaned after our first night here and then not again for five days. Yesterday I cleaned it for two hours, taking out bags of trash and moving everything off the floors and beds (and taking most of our belongings home) so that it would be easy for the maid to clean. We came home to a filthy room that "had been cleaned." My husband went downstairs to ask them to do the sheets and floors and heard the person asked to clean say "they didn't ask for that!"Do you normally have to ask? Read moreGenuine Expedia guest review
"Great community support"
I stayed at the Best Western in Holt, Mi during the power outage. They gave us special rates, allowed my dog to come along and were compassionate about our plight. That's just great community relations!Genuine Hotels.com guest review
An ice storm caused over 300,000 power outages in our state and we were able to get a hotel room at the Best Western Plus. It was a desperate situation and we would have been happy with anything, but this hotel was great. The rooms were clean, the beds/pillows were warm and comfortable and the staff was amazing. The hotel was booked full and people […] were struggling with all sorts of issues due to the storm, but the staff was kind, patient and always willing to help. Being forced from your home at Christmas is never good, but the Best Western Plus in Lansing helped to make a horrible situation a little bit better. I'd be happy to go back to this hotel in the future! Read moreGenuine Hotels.com guest review
The gentlemen I rented the room for was very satisfied with the room. Said it was one of the nicest he's stayed in.I do need a receipt for the room which has not been sent to me yet.Genuine Hotels.com guest review
Nice comfortable bed. Nice bathroom with good towels. Complimentary wi fi. Some staff were not very friendly. Heater noisy. Complimentary breakfast was awfulGenuine Expedia guest review
"Nice hotel in the Lansing area"
The room was great -- very spacious, clean, well furnished. This would be a great place to stay if you were in town for a couple of nights or longer, since the room is so large and has amenities like a fridge, microwave, counter space, and plenty of room. However, do note that this is also a convention center -- which for me meant that a large group […] of people were having a dance/reception/something loud until late in the night. Also, the front desk staff were not the friendliest. She was not rude -- but she didn't tell me things that should have been part of check-in (location of elevators, location of parking, breakfast availability). I would still stay there again, since that was only one staff member, but that was frustrating after a long day. Read moreGenuine Expedia guest review
"did not exceed expectations this time"
Because I booked one night through Expedia and added another night through the direct website, I was unable to have the same room for the two consecutive nights. I had spoken to the front desk upon check in the prior weekend and requested to have the same room although I was under two different confirmation numbers. I was told that would be the case. […] However, as I was to find out, that due to hotel policies, they had to put me in two different rooms, even though the room reserved for the second night (Saturday) was unoccupied on Friday. The Hotel Manager was not on site and could only be called for "emergencies" so the issue could not be resolved at check-in. Considering this was the busiest weekend of the college football season, I was surprised no manager was on site from Friday at 5pm until Saturday afternoon. Thank goodness the housekeeping staff helped transition us to the new room on Saturday morning before the game, which demonstrated that someone has some sense of customer service. Both were King bed rooms. The additional expense of cleaning two rooms versus one makes no sense. The manager should have been on site to override the "policy" which didn't serve anyone's best interests - ours or the hotels, Read moreGenuine Expedia guest review
"Nice East Lansing/Lansing hotel"
Nice full service hotel. Great access to freeway and east Lansing (Michigan State).Genuine Hotels.com guest review
This is a nice hotel. Good things: comfy beds, big rooms, nicest continential breakfast I've ever had.Our room had a fridge and microwave which were convenient. Our room faced the main road and in the morning, you could hear some traffic. We were visiting family at MSU and this was a bit futher away than I had anticipated. Didn't have any issues and […] there were many businesses close by. Would recommend. Read moreGenuine Expedia guest review
"NO HOT WATER!"
The hotel did not have hot water during my stay. They made this information known to me when I checked in but said that if you ran the hot water for a few minutes it would go from cold to hot. Well, my guest and I ran the water for many many many minutes and the water never ever came close to luke warm. Unfortunately it was impossible to know this in […] advance so we were not able to change our reservation. Otherwise, the hotel was surprisingly nice for a best western. Read moreGenuine Hotels.com guest review
It was an overnight stay. We were on our way to Big Rapids for a family event.Genuine Hotels.com guest review
The room was clean and nice. The staff was professional.Genuine Hotels.com guest review
"Always excellent :)"
It's always a clean and quiet. The staff are polite and the cleanliness is great.Genuine Expedia guest review
The stay is what I expected. I have stayed at the hotel before, and the experience was a little better than before. Noticable improvements in cleanliness, and comfort. The hotel pool and workout area is tired and uninviting. The check in process was clumsy, slow, and set a indifferent first impression.Overall was pretty good, but lots of loose ends […] . Read moreGenuine Hotels.com guest review
"Very nice hotel surprised with the level of decor!"
We enjoyed the stay here...I had taken my children to Lansing for the Potter's Park Zoo & Impression 5 Museum. The whole trip was excellent the hotel was beautiful, very professional staff, knowledgeable about the area and printed out maps for every stop we needed to make. I plan to make this a simple traditional getaway and I will definitely stay here […] again!!! Read moreGenuine Hotels.com guest review
"Pretty much satisfied"
Hotel was in good condition. Bathroom had challenges and cleanliness issues. Other that, my stay was pleasant. I would stay here again.Genuine Hotels.com guest review
"Visiting my son"
Overall I enjoyed my stay. I had to go a great distance to get to my room(482) and the air condition didn't perform well but I would stay there again when visiting my son in Lansing.Genuine Hotels.com guest review
"Lovely interior courtyard/comfortable room"
I found the hotel to be very comfortable and I felt I had it almost to myself. The bed was great and the room was large and well laid-out. One drawback, was that although I tried multiple times to use the wifi in my room, my computer could not access it there--only in the lobby (although my iPod was able to access the wifi in the room). Although, not […] in the hotel's power, the first two nights I was there, there was a lot of construction equipment just outside my window and my room was just above the entrance near the main parking lot, so there was noise and cigarette smoke from that. Had I planned on staying longer, I would have requested a room in another wing of the hotel. Read moreGenuine Hotels.com guest review
"Good value - clean hotel."
Enjoyed my one night stay in Lansing. Hotel was an older building but room was very up to date. Very clean.Genuine Expedia guest review
"Nice to stay, but eat elsewhere"
Only one person at the front desk on weekend made for a long wait when he was doing phone calls too. Minor issues-chain on door was broken and so was one of the curtains. Service in restaurant was very slow. Waitresses talking among themselves instead of bringing food.Genuine Expedia guest review
Very bad exp. Wifi never worked and the only answer front desk had was we will reset, or there are lot of guest. OFCOURSE if someone in the first place answered your call. **** ALSO make sure you take your own Blanket if you want and extra. I asked for an extra blanket at around 9.30 pm and till 10.15pm no one came, so went down to lobby and they said […] its coming on its way. still nothing till 11.00 pm so went down again and they are like we have lot of guest so on its way. So I said why dont you give it to me here I will take it but they were like we cant give here, we dont have it. So I said call manager and the person was the GM and was like do what ever you want I cant do anything. So I said I will make a complain at Best Western , They didnt care. And ultimately they DIDNT send the blanket till 12. So had to sleep without additinal blanket. AND THEY NEVER SEND. THEY DONT CARE FOR CUSTOMER forget comfort but not even your inconvinence. Read moreGenuine Hotels.com guest review
The room was spotless with luxury bedding and pillow top mattress. Very nice place!Genuine Hotels.com guest review
"clean and comfortable"
The room was clean and updated. The beds were very comfortable! No back ache in the morning! and it had a lot of pillows, nice. We were worried it might be kind of far from MSU, but it didn't turn out to be that big of a deal. We had plenty of time to make it to graduation. The only other thing that would have been nice is if the restaurant in the hotel […] was open for lunch and dinner too. That would have been more convenient Read moreGenuine Hotels.com guest review
Their "pet-friendly" policy is an issue. They do not state it anywhere on their website or published information, but they charge $50 for the pet. Also, they tried to put us into a "pet-friendly" location but the door that was nearby was fire door whose alarm would sound if you exit. The front desk person told us to go ahead and use it as she would […] then turn off the alarm. We did, but it took them 4 hours to turn the alarm off Read moreGenuine Hotels.com guest review
"met my needs"
Room was fine burt what in the world are eight pillows on each bed supposed to be for? Showy but they just take up space. Breakfast in the restaurant was way tasteless, gave triple helpings of potatoes on every plate and was poorly served.Genuine Hotels.com guest review
"would stay here again"
Only stayed one night the hotel was nice and exceeded expectations. Only complaint would be is the hotel lobby smelled like smoke. I think the clerk was smoking in the middle court yard and would leave the doors open and the smell would get in the lobby. This is a small thing the rest of the hotel was very nice.Genuine Hotels.com guest review
Great place to stay for the money. Very comfortable beds and spacious rooms. Very clean. Would definitely stay again.Genuine Hotels.com guest review
Something was wrong with the heater. It made a wierd loud noise which kept me up. The sink kept breaking also. My husband fixed itGenuine Hotels.com guest review
"Thank God we were only here one night"
We came up for a mini vacation with young ones. Not a child friendly hotel. Hot tub was a frog pond. The pool was cold and dirty. The arcade was... not. The plus side is that it was quiet and the beds were very comfortable. However, we found trash from previous guests around the bottom of the beds. The food at the bar was good. It was close to shopping […] centers and places to eat. The hotel was easy to get to and traffic was not a problem. The staff seemed mildy irritated and somewhat confused that we booked online. If you want family friendly and a fun place to stay go to East Lansing. Read moreGenuine Hotels.com guest review
Was not happy with the breakfast. We got there and there was drink, no food and we sat there for 15 minutes waiting for food and then they didn"t bring out all that was suppose to be available. So we had to go else where for breakfast.Genuine Hotels.com guest review
"Don't judge a book by it's cover :-)"
The exterior needs updating. From the outside you would think the hotel is drab. However, the interior is a pleasant surprise. Modern, stylish, comfortable. Kudos to the interior designer.Genuine Expedia guest review
"quiet and clean motel"
Heavy comforters made it necessary to turn down the temperature in the room or sleep without a blanket. The noise from the heater woke me during the night as is typical of that type of HVAC as it cycles. Very clean room and considerate housekeepers. Plenty of clean towels and more pillows on the beds than necessary. Very quiet motel.Genuine Expedia guest review
I was pleased with the room but we tried to order from room service and they were closed it should have been opened until 930 pm when we tried to order it was 830 pm.There was a little urine at the bottom of toilet and the bathroom floor needs to be cleaned i mean scrubbed with some tilex that would bring the grout back to the original color as well […] as disinfect it.If hotels did a little scrubbing once in a while they wouldnt get so many complaints Read moreGenuine Hotels.com guest review
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