Quality Inn & Suites Near Fort Sam Houston - San Antonio

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Genuine Hotels.com guest review

Hair in tub and stain in chair

Genuine Hotels.com guest review

Okay, to be totally honest... if the room would have been very clean, we may consider going back one day but there were other issues and the room being gross made the entire experience a flop! There was even a blood type stain on one of the pillows! The carpet was stained and dirty, the comforter had lots of spots on it and the smoke detector was hanging […] from the wall by it's cords! The people there were actually friendly and they did offer us a different room (but we got in very late), so they just brought us clean sheets, pillows and a comforter. The hotel is about 15 minutes by car to the Riverwalk but the location is weird. you have to take this back alley type road to get there. Overall, we will never stay there again. Read more

Genuine Hotels.com guest review

bathroom had mildew on the walls and in shower. vent was in shower and was full of mildew

Genuine Hotels.com guest review

Wasn't bad at all.

Genuine Hotels.com guest review

checked in late with two small kids and was given a key to a room that was already occupied. Then given a room that the door wouldn't open until a shoulder was put into it with force. Checking in with children late is hard enough without these sorts of hiccups.

Genuine Hotels.com guest review

Nasty

Genuine Hotels.com guest review

I signed in to get my hotel, when I looked around I saw a jigsaw of different styles of renovations, nothing looked aesthetically pleasing. I get to the room, I unlock the door and someone was already in there. I get another room. I go in and it smells unclean (like a truck stop). I look in the bathroom and the floors are gritty, the doors are banged […] up (all the doors) dirty, stained where people have touched them. I go to brush my teeth and the sink is full of dust and mirror is nasty. I go to bed and the sheets were dirty! I just could not get a break in this hotel. I DO NOT recommend it. Read more

Genuine Hotels.com guest review

Pick another place! Wanted to charge $30 for trying to check in one hour early. Rooms were ready. Room was old and it showed. Too many other hotels at this price to stay here again.

Genuine Hotels.com guest review

Very clean and comfortable

Genuine Hotels.com guest review

Called ahead to alert we were bringing our son, his wife and handicapped son. After driving all day we arrived to find our room not made up.....put us in a room with unmade bed. Had to change rooms..... slept on hide a bed with no sheets, no mattress cover or blankets.

Genuine Hotels.com guest review

There were holes in the wall. My room had a funny smell. Cob webs on the lamps.

Genuine Hotels.com guest review

My stay was ok, the room was great but the bathroom was horrible. I saw a roach swimming in my bath water and also a lot of mold on the bathroom door.

Genuine Hotels.com guest review

The hotel is in an industrial area and is between the train tracks, the highway, and a truck terminal. It is noisy all night long.This hotel is more of a blue collar place to stay. The staff is courteous, breakfast was good, the room was clean, but the bed had a valley which pulled you in.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Friendly stuff. They help me find the best Thai restaurant in SA

Genuine Hotels.com guest review

It was OK. Room was very clean and nice. However, as this was business travel, I needed to bring electronics to use to conduct business and there weren't very many outlets and they weren't placed in convenient locations for my use. The breakfast was outstanding. However, none of the equipment in the fitness center worked, and there were no towels available […] for the pool, and the pool area was trashy looking. Read more

Genuine Hotels.com guest review

Very dirty hotel room, will not come back anymore... Breakfast food not palatable... Breakfast food as cold as ice...

Genuine Expedia guest review

It was OK. The room was clean. The location was very close to where I needed to be. I was very disappointed that there was supposed to be complimentary High Speed Internet in the room and it wasn't hooked up.

Genuine Hotels.com guest review

I got two rooms, and both had a couple of big cockroachs. Not good at all. There weee also cockroachs by the pool.

Genuine Expedia guest review

Great for the price n everything just a few minutes away ... DT, river walk ...

Genuine Expedia guest review

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Genuine Hotels.com guest review

Stayed at the Quality Inn near Ft. Sam b/c the price was right and the location was perfect. The clerk was curtious and helpful. However, once entering the room all changed. The room smell was damp and musty smelling. The furniture looked dirty and unsanitary. I took a sheet from the bed and draped it over the furniture which had obvious stains on […] them. While the bed looked comfortable, the overall feel of the room was unclean so I did not want to sleep. The front door was very difficult to lock b/c the door did not align well wtih the frame. It took quite a bit of repositoning to find the right alignment to lock the door. The shades on the window were very dirty. One could see the grime on the mini blinds. The bathroom was not very clean with obvious mold b/w the tiles. A bath was out of the question... I am not sqeamish at all. And after nearly 30 years of travel this was by far the worst room for the price I paid. Did not sleep a wink and was glad to leave. Unless something dramtic happened to improve the Hotel I will not be visiting Quality Inn in SA again. Read more

Genuine Hotels.com guest review

The room smelled musty, dirty floor.

Genuine Hotels.com guest review

The hotel was dirty and none of the promised amenities worked. The bathroom had mold and the shower was stained. The television did not have cable, the internet did not work, the telephone did not work, and 2 of the 3 pieces of workout equipment in the gym did not work. When we tried to check out the next morning, the manager insisted on charging us […] for that night as well and was unbelievably rude and disrespectful when we complained. I would NEVER stay here again. Read more

Genuine Expedia guest review

Everything is good, the only thing is the breakfast has less choices and the taste is not too good.

Genuine Expedia guest review

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Genuine Hotels.com guest review

It's a dump.Did not expect much for the money I paid but a decent TV picture and chair were in my expectations. Neither was the case. Who awarded the three stars? What can I say? It's an old facility. Tear it down already!

Genuine Hotels.com guest review

Stayed @ the Q.I. during a biz trip to SA. An older hotel, it's had some updating and renovation in the past years which brought the rooms up to the level of the competition. My room was comfortable and clean and the accomodations were satisatisfactory overall. A couple of issues: be sure you've done a good map search to verify directions to the place. […] It sits on the northbound frontage road of I-35, but it's not the easiest to access due to the nearby interchange with I-410. If you're a light sleeper, request a room in the middle of the building; my room facing the back and I was constantly treated to the sound of passing freight trains. Towards the front of the hotel, you get the drone of the I-35 traffic. Finally, immedate the neighborhood has no amenities or adjacent businesses within walking distance; it's an industrial area with a hotel strip plopped in the middle of a ribbon of asphalt. Read more

Genuine Hotels.com guest review

There were used coffee stirrers and empty sugar packets left under the coffee maker. Which tells me the area was not cleaned very thorough at all. Some unopened coffee packets (stirring straw, sugar packets, creamer) looked like a mouse had been nibbling on them.

Genuine Expedia guest review

Staff was very nice -buffet breakfast (included) was scant but tasty-Scrambled eggs, hash browns, sausage, waffles & bicuits & gravy. Sheets and towels were plentiful and quite nice. Carpet wasn't the cleanest but staff kept everything else nice. Loved the pool area and there is a lounge in the hotel. There is a train nearby but didn't bother at all. […] Many rooms and staff left plety of space between occupied rooms! Read more

Genuine Hotels.com guest review

This hotel was the money spent. It was quiet, and the staff was very helpful in optaining a special room.

Genuine Hotels.com guest review

Very close to AT&T center where I was visiting. They gave me directions at the front desk to get there, they're prepared. Didn't get a warm greeting, but they weren't impolite. The hotel looks pretty decent from the outside. My hotel room actually looked much nicer than the outisde, very nice. Couple of concerns - found a dead cockroach on the floor. […] Looks like it recently died, someone must have missed it in the corner. Also, saw what looked like blood spots on the bathroom wall. Could have been something else, but it looked like blood to me. The majority of the hotel room was really nice and the bed was really clean. I felt very comfortable there, just needed some extra attention by housekeeping staff. Also, Expedia says to follow I35 North from 410 but it actually followed I35 South (on the access road). Directions getting there from airport was kinda confusing. Read more

Genuine Expedia guest review

The bathroom shower curtain had mold in the corners of bathroom had mold. The carpet had stain spots. Was not happy with room.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I got what was advertised as a suite with king bed and sofabed. I assumed suite meant that the sofa bed would at least be in a separate small living room. We walked in amd it was just a regular sized room with the bed and sofa smashed against each other. The room was non-smoking but smelled liked smoke. The room did not feel clean and bathroom was very […] small and dirty. I do not feel this room was at all worth the price. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Had a pool, had a nice clean room. Only complaint I could really find was A/C wasn't as cold as I prefer. I understand I was in San Antonio, but I never even turned it off at night, and I never turned back the sheets.

Genuine Hotels.com guest review

The hotel staff were friendly and accommodating. Checking in and out was a breeze. I was unable to connect with their WiFi. To be honest I do not have best laptop. You have to drive a bit to get to any restaurants or fast food places.

Genuine Hotels.com guest review

Well, in short, the beds were nice and so was the showerhead. That's about it. When we first walked in, it stunk. The carpets are all spotted and dirty. They need a GOOD shampooing. I expected a 3 star to be much better. I didn't expect the best, but not a dump with a nice bed. I think the owner did what he needed to make it a 3 star on paper, but pretty […] much let everything else go. The chef for breakfast needs a lot of help too. Again, I don't expect an extravagant meal, but the places I've stayed at before for the same money, served much better breakfast, in a nicer environment, and their rooms were kept up much better. I truly expected much more and will be cautious in using this service in the future if they classify hotels like this as their "great deals." Read more

Genuine Expedia guest review

The suite was good but there were several emenities that could have been better..The breakfast bar or restaurant for breakfast was not even open because of no customers or not enough...I would have to think twice before going there again...

Genuine Hotels.com guest review

This hotel is close to major attractions, but its closer to the industrial lower income side of time. Getting to a convenience store also isnt convenient either. When we got to the room it was sweltering hot!

Genuine Hotels.com guest review

If you are lookinf for a three star or better dont dare booking this hotel

Genuine Expedia guest review

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Genuine Hotels.com guest review

Staff was nice, but not professional..the rooms were horrible. The bathtub was dirty, the carpet was stained, the curtains were filthy, and to top it off the room smelled like mildew. I would not recommend this hotel to anyone

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The people made the difference. Even though they were remodeling the restaurant still provided my breakfast. Strangely enough I liked being one of the very few there.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Nice hotel for the price. Friendly employees.

Genuine Expedia guest review