"OK but not great"
Hotel was OK but since it was September they closed the lounge, the "in hotel store" and the "restaurant was no longer the famous "Branding Iron Grill" but is now a Chinese buffet.. No breakfast is available... Had I known all of this I would not have stayed here.. Hotels.com, why didn't you know this and make this information available to us?Genuine Hotels.com guest review
It was what we wanted...fun for kids. They don't know better...lucky for them.Genuine Hotels.com guest review
"Don't waste your money!"
This waterpark is not kept up. The rooms are old, the TVs are ancient, trash all over the parking lot, mowing and weeds were not kept up, horrible neighborhood, The staff is not friendly, The bar leaks water from the roof all along the perimeter. We were very disappointed! The housekeeping staff has a bad habit of propping open the doors of several […] rooms at a time and leaving the area. I came up from the waterpark and door to my hotel room was wide open no staff to be seen and my purse and all my valuables just sitting in the room unattended for anyone to take! There are no safes in the room to secure your belongings! Read moreGenuine Hotels.com guest review
"room conditions were very poor"
Not only was the room in poor condition the microwave did not work and the light didn't t work. And not to mention they charged me twice for the room. After catching it they said they would refund but it will take 7 days. The water park itself was fun for the kidsGenuine Hotels.com guest review
"Water slides great, condition of hotel not so grea"
We really enjoyed the water slides, arcade, panning for jewels and bar/restaurant but the room left much to be desired. Not as clean as I would have liked, even the phone needed wiped off. It would seem that more attention is given the entertainment and the rooms are not modernized. Our vacation was good and enjoyable.Genuine Hotels.com guest review
We did not have good maid service. In our 3 room, 3 day stay, 2 of our rooms never got towels or toilet paper. We had to catch a cart to get tissue. The towels never came. The desk help blamed Hotel.com that I was misinformed about the price that I had to pay extra to go to water park. I own my own business and was shocked that the service was no g […] ood. Read moreGenuine Hotels.com guest review
"The staff was not nice"
The staff at the front desk was not nice. The air in the room did not work so we had to move. The water park had no towels and they would close things a lot. The water had to much chlorine.Genuine Hotels.com guest review
We actually took a half day vacation to get there early and spend the day at the pool. However, upon check in I learned that the water passes were not included in our stay and for three of us, that would be $105 more. We paid the fee, went to the pool and were disappointed to find that most of everything was closed until almost 5 pm. The hot tub, most […] slides, lazy river and most at the kid play (slides) were all closed. Once they opened those, the other pool then closed with the basketball. The ATM did not work, the photo booth and the ice machines on every floor we visited. Our TV had no sound and the remote did not work. We did complain twice, but they seemed to have excuses about staffing. We felt that the fee is overpriced for what you get there. The $20 buffet is also over-priced. We went to Olive Garden and only used the pool for about 5 hours total so we didn't get our money's worth at the pool and didn't feel like the hotel and pool were worth the $230 we spent. Read moreGenuine Expedia guest review
"Noisy as Hell Rooms and Equipment."
Loud and noisy air conditioning unit, and the door rattled because it did not shut properly. Insulation in wall terrible, could here all conversations in hallway when people walked by. I was supposed to stay 2 nights, I stayed 1 and checked out 2 hours early on daylight savings day night. 3 hours. I do not recommend, half of the stuff in water park […] did not work or was closed. Restaurant service and food was awful. All around 0 out of 5. I thought I was staying in a Hilton, what I got was a hotel room below motel 6 standards. Read moreGenuine Expedia guest review
"Had better experiences in the past."
We've stayed here a couple of times in the past. The hotel itself isn't much to speak of. It is old and they don't do much updating to it, however in the past it was always clean which was it's saving grace. The water park was always very clean with friendly staff which is why we would go back. This year was a change. The front desk staff was pleasant […] but that was about the sum of it. The hallways and the water park were relatively dirty. Our room was clean though. Not sure if we will be going back next year. Read moreGenuine Expedia guest review
"Customer service was awful."
Customer service was awful, kids loved the waterpark, but the hotel smelled. Ran out of towels almost immediately, and those they did have looked like rags. WiFi did not work all weekend. Mostly teens work there and the service was awful. Buffet food was mediocre and expensive.Genuine Expedia guest review
We had a standard double room. It was clean and comfortable. Would have liked to have a microwave. The unfortunate part is that our room was right outside the laundry room and from 10-11, there were kids in the hallway yelling and a few people talking very loudly. On our next stay, we will ask for a room at the opposite end of the hall from laundry […] . Read moreGenuine Expedia guest review
"Ordered room with king bed and fold out couch."
There was not enough room in the room to fold out the couch. We had 2adults and 4 small kids. Maintenance could not help no more rooms. We moved the king bed ourselves. Should not advertise a fold out couch if you can't use it. We made room for the fold outGenuine Expedia guest review
"Fun for all"
We are a family of four and stayed one night at Fort Rapids. Our children are 17 and 5. We all had a fun time. The water park was carefully watched by ever alert life guards. The front desk staff was friendly and eager to please. We didn't find the saloon/canteen staff too friendly as we ordered a burger (the burger was good though). We visited the […] hotel right before Christmas and practically had the place to ourselves. We would choose to visit again. Read moreGenuine Expedia guest review
"A little pricey for what you get."
it was ok. the rooms are dark not much lighting. the water park is nice but for the price of it not really worth it. coco keys is 15 a person for the water park and pretty much the same for half the price.Genuine Hotels.com guest review
"FOrt Rapids Columbus, Ohio"
I book this reservations on line. This is the First time I used Expedia for Hotel reservations. It is very vague as to what the Hotel offers and the ammenities of the HOtel. Your site does not give the Hours of the Water Park which was the reason for picking this destination for my family. If I knew the Water Park was on such limited Hours I would not […] have even gone there. WHen Registering at the Front desk I pickup a brochure about the Hotel, which had a Holiday in and Resorts logo on it, I asked about it and was told the Hotel has not been affilated with Holiday in for quite some time. This is miss representation in my eyes by the Hotel. Room hat Outlets coming out og the wall, The SHower head when turned on came out of the wall, THe front of the sink was falling off and the heater was not operating properly. I would not recommend this Hotel to any to stay because of the Condition og the hotel and the Price that is paid to stay there. Read moreGenuine Expedia guest review
"Old and dirty"
The check out time is 11:00. The hotel does something I've never seen. They actually deactivate your room key at 11:00. Unbelievable, we were loading our car and couldn't get back in the room for the rest of our belongings. This is just an example of their lack of customer focus. Go for the water park but NOT the rooms or service.Genuine Hotels.com guest review
It was niceGenuine Hotels.com guest review
"Nothing wrong during my stay"
Read the reviews and had low expectations. I was attending a conference here, room was 1008. Based on reviews I would have stayed somewhere else had I not been attending a conference at this location. My experience was not as bad as some people make this place out to be. Yes its dated. Hotel restaurant wasn't that good but there is a great place nearby […] Tat Ristorante Di Famiglia. We ended up eating dinner there twice. Read moreGenuine Hotels.com guest review
Very concerned about staying at Fort Rapids after reading some reviews. But threw the dice anyway due to the closer proximity to our home. Very glad that I did. Cozy lobby. Comfortable and clean rooms and beds. The bathrooms were clean as well. Our room had two doubles or queens. This place isn't brand new but it was a nice hotel and we had a really […] good time at the park. Lifeguards were young adults that appeared to take their responsibility quite seriously, and that's a good thing. The teens in the arcade however, were, hmmmmm, how do I put this, not as eager to please the guests. Front desk and housekeeping personnel were very helpful with making our stay fun and worry free. And for supper we ordered pizza from the stand at the pool and it was really good and only $13!! It fed the 4 of us, 2 teens and 2 adults. There was one thing that did make me frowny face, the wifi. It was free and they gave me the log on info but I was never able to get onto the network. But my 3G worked perfect, 3-4 bars in my room; and really all I felt like doing after playing in the park was checking my email and sleeping. We were worn out. I'm glad that we got to stay here and will I'm sure do it again! Read moreGenuine Expedia guest review
I booked on line for a Thursday night to spend the evening with my kids in the water park when I arrived I was told the water park was closed because it was a school night I was NOT told this at the time of bookingGenuine Hotels.com guest review
Stay was nice. Like the water park connected to resort. Appeal falls flat when you pass lobby. Rooms seem old and bath small, didn't get resort feel.Genuine Hotels.com guest review
"Much better than reviews"
Do not believe the reviews. I almost did not stay after reading the reviews. But our experience was great! The food is very good! Really!! (Chicken fingers - amazing!!) There were lifeguards everywhere. Waterpark was a blast! I will say the carpet in the main hallways was worn and stained, but considering there are hundreds of kids each week running […] around with wet suits.... Plus you can bring food and drinks up to your room from any of the 3 restaurants/bars.... Well, there are going to be stained carpets. We will absolutely stay there again. The room was nice, had a really cold fridge plus a microwave! Just remember to bring your own micro popcorn. Read moreGenuine Expedia guest review
Wallpaper coming off, musty smell, bathrooms well worn. Lobby is nice - but who goes to a hotel for the lobby?Genuine Expedia guest review
Polite and nice lobby and welcoming. Room lacks update and cleanliness. Needed repairs. Welcoming roach at 1am in the bathroom. May work for those that don't care where they stay but I will never stay there again.Genuine Expedia guest review
"Great waterpark hotel"
We had a great time at fort wilderness waterpark. Our kids thoroughly enjoyed everything this hotel had to offer. The rooms were clean, just looked worn. Plaster was missing on some walls in our room, etc. The staff were all very nice, but we had requested rooms side by side, because we were traveling with another family, and this did not happen.Genuine Expedia guest review
"Ok in a pinch"
Bar closed early for saturday night & no other place to goGenuine Expedia guest review
"Close to the venue of the event we came for."
Your hospitality was amazing and my husband and I are so grateful.Genuine Expedia guest review
"Nice hotel near Columbus events"
This hotel is conveniently located just off I-70 making it an easy commute to many Columbus events.Genuine Expedia guest review
"Weekend in Columbus"
Arrived at 4:30 p.m. (9/28/13t Fort Rapids, check in was easy, staff was very pleasant and helpful. Room was clean and neat. Went to water slides and had a great time until close. Back to room to shower and change, and head back down to get something to eat. Waite staff was a little slow to come to tables, but waiter was nice. The food was good, but […] the bud was flat, had to switch to shock top. All in all our stay was very good and I would recommend trying fort rapids Read moreGenuine Expedia guest review
"Closes its amenities early"
The waterpark is closed during the week so don't book during the week. No notice was posted on the internet letting customers know about the situation. It is quite the disappointment if a customer is going there for that specific reason since the bartender is unable to recommend any entertainment in the area except a casino. The bar closes early if […] it is not busy enough. The restaurant was closed for remodeling so food has to be ordered in the bar or in a banquet hall set to the side. Too bad for customers not ordering before 8pm because the kitchen closes by then. The 12th floor smells of mold and mildew. Not all the floors have vending machines. One of the floors looks like it has a huge blood stain in the carpet in front of the elevator doors. Coffee is served in tall styrofoam cups for breakfast. The food is good though. This might change since the hotel has just changed hands, but the price was too high for such poor quality and no ammenities. Read moreGenuine Hotels.com guest review
"Needs a makeover"
Although a very convenient location and probably economical for families, I would not recommend this for business travelers. It is economical however so for that reason I would recommend it to families. The staff is wonderful and friendly but the entire place needs a makeover. The restaurant was closed and there is not a very good selection of restaurants […] nearby. Limited food is available in the bar. Time for a remodel I'm afraid. Read moreGenuine Expedia guest review
I expected better for a three star rating. The restaurant was closed because of minimal guests. The place was a ghost town and not up date. The waterpark was closed too. The tub in the bathroom had tiles caulked into place. The tv was an old box and not a flat screen like advertised. Just not what I expected!Genuine Expedia guest review
"Poor lighting in the room"
The quality of the service by personnel was excellent. The desk and shuttle driver were excellent.Genuine Hotels.com guest review
"Not a great value"
Thought the rate was high considering there were no amenities such as coffee or breakfast. The room needed attention in that the clock and some of the lights did not work and the bathroom was clean but worn out.Genuine Hotels.com guest review
Kind of old, but nice decent facilities. Good location.Genuine Expedia guest review
"Ft. Rapids Hotel and Water Park Review"
Would recommend only water park. Hotel located near many restaurants that will be needed since breakfast for 1 adult and 2 children not only missed fruits and vegetables but also cost $25! As if sticker shock and lack of healthy food pyramid were not bad enough, the waitresses argued over who had the table making me question quality of service further […] still. The beds were coil innerspring with an abundance of what appeared to be toddler pillows, highly recommend bringing pillows from home. More points to consider in remainder of review. Read moreGenuine Expedia guest review
Not sure how this gets a 3.5 star rating other than the name. The room was satisfactory but not at all what I would expect from a Hilton. The AC worked but not well. Very small bathroom but it worked. Not a bad hotel at all & I would send a friend, but I would let them know not to expect a typical Hilton experience.Genuine Expedia guest review
Very nice hotel room and staff was nice and helpful to my questions and provided everything I need for my stayGenuine Expedia guest review
"Fort Rapids Review"
We were disappointed in the condition of the rooms and the hallways. After leaving the lobby the hotel appeared to not be taken care of very well.Genuine Expedia guest review
"kids will have a blast"
My wife kids and I really liked Fort rapids. We will go back again. Plenty of stuff for older to little kids, arcade and gift shops were a plus too. Wonderful time, just remember to take your vitamins because you will need them trying to keep up with your kids.Genuine Hotels.com guest review
Although the ratings weren't that great before we stayed at fort rapids, we decided to take a chance on staying there anyway in order to get an earlier start at the water park in the morning. And I'm very pleased that we did. The room was very clean and the water park was even better. I can't believe that the reviews were as low as they were because […] we had not one issue!! Read moreGenuine Hotels.com guest review
"Great activities for children"
I wanted to take my grand-children on a mini vacation, they are 3 & 5 years of age. They had a wonderful time, however, this hotel is lacking in many areas. This hotel needs a renovation and a decent restaurant. Cleanliness of the room was almost acceptable, except on our second evening there, I saw a cockroach, thankfully at that time maintenance was […] in my room and I had him catch and kill it. Read moreGenuine Expedia guest review
"close to testing center"
I chose this hotel as it was the cheapest in the area.Genuine Expedia guest review
"Amazing Staff and Service!"
I had to write a review as soon as we checked in because of the great staff! We had traveled all night because all the hotels along the interstate were booked up and we arrived at 4:30 am at Fort rapids exhausted. They were nice enough to let us check in that early but beyond that, the representative helped us make calls while we were driving to locate […] a place to stop. She understood how frustrated we were and went the extra mile. I have never encountered such great customer service at any establishment. The beds were comfy and the waterpark was great fun. I just wish we could have stayed longer!!!! Read moreGenuine Hotels.com guest review
"great family get away, great service.."
rooms were nice and clean, great view of Columbus skyline if on the right side of the building, restaurant's food is amazing, wish there was a complimentary breakfast though...Genuine Hotels.com guest review
The waterpark at fort rapids was a lot of fun. We all enjoyed it. The rooms were just so so. Our ac made horrible noises all night. The staff were extremely nice and helpful. I will definitely be staying there again :)Genuine Hotels.com guest review
"Decent water park, but sketchy location"
Water park wasnice for the kids, room was old and needs many updates. Located in a bad neighborhood.Genuine Expedia guest review
"Family Drive Across the States"
We booked this hotel last minute on our drive from Texas to Boston. Our 2yr and 3yr old needed a break after 11 hours in a car. The water park looked like a great release. The water park was fantastic for them, all though a little crowded. The hotel was your typical hotel, nothing special as far as amenities go. The room was comfortable and large which […] was good for kiddos. The food was much too expensive for it to be considered family oriented. The staff was very young throughout the entire hotel and park, and very aloof. They neither acknowledged or asked you if you needed help at anytime. You had to do the asking for any guidance. It wasn't that they were rude, it was as if they weren't even there. Aside from the staff, I would would recommend this to my family and friends. Read moreGenuine Expedia guest review
"Time to update this place - rooms were terrible."
Rooms were very bad. Sheets on pull out sofa were not clean - left from previous guest - yuk.Genuine Expedia guest review
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