I left an iPad in the room and it was not returned to me. I left several messages for management and my calls were never returned. I was also double billed for the room and that had to be corrected.Genuine Expedia guest review
Response by Radisson Hotel Fort Worth-Fossil Creek I really appreciate you taking the time to review our property. I do regret the initial mistake of the missing IPad but I am happy that we did finally get the item replaced for you at our cost. I do hope to see you back at the Radisson soon!!
"Second stay each over two weeks."
Reasonably priced. Good room service. Convenient locale. Nice pub in hotel. I like everything about this place except the color green everywhere,Genuine Expedia guest review
Response by Radisson Hotel Fort Worth-Fossil Creek Thanks for the kind comments about our hotel and your recent stay. We value all guest feedback and I will surely share you review with my management team and all of our associates
Great hotel! They also have a free shuttle that will take you to and from nearby hot spots. They even picked us up from Billy Bobs at 2AM. I would definitely stay here again. For this price I think it's as good as it gets!Genuine Hotels.com guest review
"3 miles from Billy Bobs"
Very clean updated hotel. Very nice lobby with bar cafe and water fountain. Registration staff very friendly and helpful. They called a taxi to pick me up and made sure I had a ride back to the hotel. Bar opens at 5 pmGenuine Expedia guest review
greatGenuine Hotels.com guest review
Response by Radisson Hotel Fort Worth-Fossil Creek Thank you for your great review. We do look forward to seeing back at our hotel soon!
"Restaurant sub par. Bar above average."
Ok stay. Nothing to write home about.Genuine Expedia guest review
very satisfiedGenuine Hotels.com guest review
Response by Radisson Hotel Fort Worth-Fossil Creek Thanks so much for the great review! I am glad you took the time to tell the public what a great hotel we have!
"Not all that."
Staff was great, but they have a bar open to the lobby so the smell of smoke knocks you down when you come in the door. Bed was hard as a rock and the noise was awefull. Thin walls you here your neighbors talking and the traffic outside all night long. Next time we will stay somewhere else.Genuine Expedia guest review
It was clean and very comfortable; beautiful lobby as well!!!!Genuine Hotels.com guest review
Response by Radisson Hotel Fort Worth-Fossil Creek Hi Joie!!!! Thanks for the great review and I do hope you will come back soon to visit us! Our lobby is getting more beautiful all the time. Come check out the new furniture on your next visit!
"Went to the zoo."
Room was clean, but had a little trouble getting the thermostat to work, but it was cool enough over all.Genuine Expedia guest review
Response by Radisson Hotel Fort Worth-Fossil Creek Hello Tammy and thanks for the kind review! I am sorry that the thermostat was a bit hard to work with. Due to the change of season, we are working our way through all of the HVAC units to make sure they are ready for hot or cold temps during this time of year. I appreciate the feedback. Hope to see you back at the Radisson soon!!!
"The king size bed was comfortable."
Great mattress. My wife loved the comforter on top. The pillows were just right. Too much bleach smell. The staff was great. Location good. We would come back again. Thank you for stay.Genuine Expedia guest review
Response by Radisson Hotel Fort Worth-Fossil Creek Hello and thank you so much for the great review!!! Our new beds are really making a difference with our guests. I'll check to see if the laundry department can tone down the bleach a little! :) Please let me know when you will be returning and I'll make sure you have another great stay!
"Disappointment in room."
Our room smelled really bad of wet paint. We complained about it from our friends room. Staff came and sprayed deodorizer and said they would get us in another room. Never heard back from them. Our friends room received a bottle of champagne and strawberries. Worked out well for our friends. We left with headaches from the smell. Will not be going […] back! Read moreGenuine Expedia guest review
"It was a nice hotel."
The only slip was no one cleaned the room Friday. When me came back to the room it was as we left it. I went downstairs and asked if I could have a packet of coffee. She said it would be up promply, we never recieved it. I went down the next morning the front desk clerk handed me a couple of packages from under the counter. Nothing serious but anoy […] ing! Read moreGenuine Expedia guest review
"my stay for work related purposes"
the people were very friendly... restaurant was nice but very pricey... fitness room, indoor pool & hot tub were nice but hot tub steps were too steep and not enough pressure from the jets... room service and maids were great and very accommodating...Genuine Expedia guest review
Response by Radisson Hotel Fort Worth-Fossil Creek Thanks so much for the kind words about our property!!! I do want to update you that we are replacing our spa pump due the fact that it just wasn't making the grade. I do hope to see you back at the Radisson in the future!
"Hotel really does smell"
I read a review claiming the rooms smelled like smoke and mold. I dismissed it thinkong they moght be grumpy people. Nope! The smell hits you instantly. And the front desk was recieving calls as we checked in AND checked out asking for someone to do something about the smell. One lady taking the calls seemed irritated like they get asked that alot. […] We are easy going people. The giant king size bed was comfy, room was descent size, no noisy neighbors. But that smell... I will never book here again. And will pay better attention to reviews from now on. Read moreGenuine Hotels.com guest review
Response by Radisson Hotel Fort Worth-Fossil Creek I want you to know that I am so sorry that you experienced a smoky smell when staying with us recently. We do have a night club but it is very far away from the hotel room tower. Nonetheless, you may have gotten a room that someone smoked in (we are 100% non-smoking as of March, 2013) and for that I am truly sorry.
Good clean hotel.Genuine Hotels.com guest review
Response by Radisson Hotel Fort Worth-Fossil Creek Thanks for the great review!!!!! We do have a great and friendly housekeeping staff and I am so glad you were happy with your stay!
"Nice Hotel, Horrible Experience"
We had a group of 6 stay at this hotel on a for a family members birthday. We chose the hotel because it had a shuttle service to the stockyards that ran until 2am. There were numerous issues from the moment we checked in. 1) We booked on expedia and immediately called the hotel to ask for two adjoining rooms and the third room close by. This was not […] the case. It took 20 minutes for the issue to be corrected but the front desk clerk did give us free breakfast coupons for the following morning. 2) We called the front desk to let them know that we would be needing a shuttle to the place we were going to eat at 8:15 because of reservations. The hotel told us that there were 2 parties ahead and that we would have to wait about thirty mintues. We ended up missing our reservation because it took over an hour for us to get a shuttle.3) We called the shuttle service at 1:15am to let them know we would need a pick up at 2am from the bar we were at. Over an hour later our shuttle pulls up but is already full. The driver was so rude and then he let the passengers in the van mock our group and shout profanities. The driver said he would be right back. We ended up having to call a cab because we waited over 45 minutes for a shuttle. I still cannot believe the complete disrespect we were shown from the driver of the shuttle. The entire reason we chose this hotel was because of this shuttle service and we STILL had to get a cab.4) The cleaning people came by our room at 9:30am. To early Read moreGenuine Expedia guest review
Response by Radisson Hotel Fort Worth-Fossil Creek Update!!! I spoke directly with this guest and we have made amends and compensation for the shuttle issues that she experienced. As a result of the Saturday night shuttle demand, we hired another driver so we have two vans running continuously each Friday & Saturday night. We do listen to our guests and I invite every guest to contact me before they check out should they need to discuss anything with me.
"Great quality for the price"
Bed was a little hard, but everything else was greatGenuine Expedia guest review
Response by Radisson Hotel Fort Worth-Fossil Creek Thanks for the review! Our new Sealy beds can be a little firm but I am so glad you enjoyed your stay overall. I do hope to see you back at the Radisson Fossil Creek soon!!!!!
"Nice hotel close to freeway and easy to find."
check in and check out was fast. Friendly staff and nice lobby.Genuine Expedia guest review
"not worth what you spend"
very disappointing stay, check me into a dirty room at first, when i got to room to shower drain was not working had to completely remove it, first floor stunk like paint thinner, ice machine didn't work...the only nice thing i liked wad a gym with weight equipment, besides that iv had way better stays litter class hotels like motel 6 & Americas best […] value inn, thank God i didn't pay full price, $120 for low quality hotel. Read moreGenuine Expedia guest review
"Convenient to the wedding reception I attended."
The sink and tub drained very slowly but other than that all was in good condition.Genuine Expedia guest review
"Fort Worth Stockyards close by"
I was very disappointed in this hotel and shocked that it was a Radisson. The room and beds were very damp, like a tent. We stayed 2 nights and the maid service never entered our room. We had to re-use some of our towels off the floor. The manager did offer us complimentary breakfast for our discomfort, but we were in a hurry to leave.Genuine Expedia guest review
Response by Radisson Hotel Fort Worth-Fossil Creek Truly sorry to hear that you had a bad stay with us. We do try to keep an aggressive preventive maintenance program on our HVAC units in the rooms but it looks like we had a issue with the one in your room; if indeed it was damp. I sure hope we get a chance to make it up to you. As General Manager, I want all of our customers to be repeat customers.
"Worst hotel I've ever stayed in"
Room smelled of mildew from an obvious leak from the floor above me...obvious because I got to stare at the ceiling that was nearly black with mold and mildew..... the beds were incredibly lumpy... nobs were coming off the doors....the desk service was friendly enough but it couldn't make up for the condition of the roomGenuine Hotels.com guest review
"NICE PLACE LOCATION IS OK"
Rooms were comfortable, beds were not sleep number but were very comfortable down to the pillows, also hotel has a nice bar and lounge down stairs. Shuttle was great took us to stockyards and picked us up at and nearly one am.Genuine Hotels.com guest review
"Over night stay"
Front Desk could have been a little more friendly. Other staff was very friendly. Otherwise for over night stay it was great.Genuine Hotels.com guest review
"ok but never again"
It wasn't worth it I think I should of paid a little more to stay at the omni hotel the ac didn't work really dusty made my allergies act up.Genuine Hotels.com guest review
"Great stay and close to what we were doing."
The hotel was located great for all our activities and right off the interstate...stockyards, zoo, grapevine, kind of in the center of all them! The room itself was small, but we were only there to sleep so we didn't mind. Staff was great and friendly. Pool was open and nice, hot tub was with the pool, too. There is a McDs right across the street and […] that was helpful for when we had late night cravings and with a child who can't make up their mind when they are hungry. We will use them again. Read moreGenuine Expedia guest review
We stayed at the Radisson this past weekend it was awesome. The staff was very friendly and helpful. The room was very clean and comfy. We also used the shuttle service to go out to Billy Bobs they dropped us off and picked us up very promptly. My husband and I were very satisfied we will definitely be back!,Genuine Expedia guest review
all workers where so niceGenuine Hotels.com guest review
We were not impressed with the rooms. We thought they could be nicer. The carpet in the halls were coming up and looked dirty. The beds were hard. We just think it could be a little nicer.Genuine Hotels.com guest review
The hotel staff was friendly and very easy to work with. I was traveling with a small child so they seemed helpful. Room was clean and cozy.Genuine Expedia guest review
"Nice hotel, a little off the beaten path"
Not being from the Ft. Worth area, I wasnt aware of the amount of traffic and road construction. The hotel was clean, staff friendly and helpful.Genuine Expedia guest review
We've never stayed in a Radisson hotel so I didn't know what exactly what to expect. It was clean enough, indoor pool for kids, nothing else special. We had to go to the service desk three times because the door key card didn't work and the staff fixed it after I got abrupt with them. We went to the business center to print some tickets we purchased […] and 45 minutes later we finally got them to print after 2 staff members had to come in because the new stuff had not been linked to all of the web browsers...ok?. Really- I'm not too impressed, I guess I would stay there again in a pinch but probably would go somewhere else preferably. I would compare this to a Holiday Inn or even Motel 8. Read moreGenuine Expedia guest review
The sleep number bed did not work;... one side rock hard, the other side of the king sized bed ok. Wife's back has ached since.Genuine Expedia guest review
"Radisson Hotel In Fort Worth"
We checked in, got our key keep in mind we had made a reservation for 4 people on line. We got to the room and there was just one king bed. We went back to the lobby, they apoligized and gave us another room. This time the room smelled like smoke but the problem was we were right next to the elevator and there was a loud humming everytime someone got […] on the elevator. We would never be able to sleep with that type of noise. After getting the last room, it was clean and acceptable, but I would like to know how this hotel earned a 3.5 star rating. Read moreGenuine Expedia guest review
"They gave away our room"
Unfortunately, this hotel was pretty bad in several ways. First, they gave away our reservation for a king room, and only had doubles left. The hotel staff wasn't very helpful. It was pretty much "take it or leave it". Second, for a non-smoking hotel, the lobby smelled strongly of smoke. Third, there is a "club" on the main floor. What? Who has a club […] in a Radisson? Fourth, the shower didn't drain properly. About the only positive was the general cleanliness of the bed itself. Read moreGenuine Expedia guest review
"Room was clean, liked the pool"
It was clean, didn't get the bed advertised. Bed was hard as a rock. Everything else was ok. Ate at the breakfast buffet and food wasn't warm. Just ok. I've stayed at nicer Radissons.Genuine Expedia guest review
"What Happened Radisson?"
Rooms without heat/air! Simply appauling! Staff showed total disregard when I mentioned what had happened. Reaccomodated, yes, but not without a ton of incovenience and aggravation.Genuine Expedia guest review
"Wonderfully kind staff"
The staff could not have been nicer to us. One evening whoever cleaned our room forgot to leave fresh towels and shampoo. Our thought was that he/she probably was interrupted while cleaning.Genuine Expedia guest review
"Middle of the road"
The staff was friendly. Smooth check in and out. The exterior and some of the hallways are in need of updating. The room and bed were comfortable. However the bathroom needed a lot of work, the drain in the bath and sink we're clogged and the nonslip Matt in the shower was peeling off.Genuine Hotels.com guest review
Beds were comfy, lobby and bar updated and pretty, friendly and helpful staffGenuine Hotels.com guest review
This was a last minute booking and the choice of hotel was limited. Hotel seemed a bit dated and was difficult to navigate. They were overbooked during our stay and instead of a king bed that we requested, we were given a choice of a single queen or double queen. We chose the single queen bed and it ended up looking more like a full-size bed. No fridge […] in the room. A/C was a bit noisy and did not get as cool as we set the temperature to. The location was very convenient, right off of 35W and 820. We would not stay here again. Read moreGenuine Hotels.com guest review
When we arrived they had us in a room on the ground floor by maintenance that the windo opened right on the parking lot. We asked for a new room and, while not rude, the first person wasn't too helpful. Someone else did jump in to help, but didn't tell us how to get to the new room so we wandered around and had to ask for directions. The room seemed […] fine, but the AC Unit whines and it worse the longer we were there. The theramastat flashed red as well. No movie services available. Read moreGenuine Expedia guest review
The bed was very uncomfortable. The room was nice and big.Genuine Hotels.com guest review
"This Hotel Gives Great "Lobby" but....."
Its one of those hotels that threw too much money at its lobby. After you get past the rushing waters in the lobby, the halls smell and the rooms are small and shabbily appointed. As for streaming video over their internet....forget about it! Need at least dumbells in the gym. Everything was cardio.Genuine Expedia guest review
"Move along...nothing to see here."
Hotel is in the middle of nowhere. There are no restaurants, with the exception of a Cracker Barrel, near by and room service stops at 10:00pm. Waited for over 30 minutes for breakfast and finally had to leave without eating to make it to a meeting on time! Bring a compass... The layout of the hotel is like a maze. And be sure to park near the entrance […] for your room otherwise, you'll need some hiking boots and that compass from earlier. Read moreGenuine Hotels.com guest review
Very clean room. Spacious and nice room. Had a sleep number bed which was nice, but the controler was not working well and the L side controlled the R (and visa versa). Hotel was close to the highway which was great for access.Genuine Expedia guest review
Late afternoon/ evening staff was amazing!!! Morning staff not as friendly :/Genuine Hotels.com guest review
overall experience was very good. Only thing I see that could be improved upon is that the shuttle to the stockyards could make morec trips. Eacgh time we tried to take it, the wait was 30 minutes.Genuine Hotels.com guest review
"close to all must-see seights"
it was great! besides our room had a/c problem that sounded like a train was passing through. My husband brought up to management and they where able to switch rooms. Overall allstaff very nice and proffessional.Genuine Hotels.com guest review
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