Room is clean, smells good. The maintenance and breakfast are good. Enjoyed my stay for 3 nightsGenuine Hotels.com guest review
Clean, quiet, reasonably priced, great free breakfast buffet. A little hard to find if you're not familiar with the area.Genuine Expedia guest review
close to anything and everythingGenuine Hotels.com guest review
THE ROOM WAS VERY CLEAN AND HAD A LOT OF SPACE. THE STAFF WAS VERY FRIENDLY AND HELPFUL. BREAKFAST WAS THE BEST I HAVE HAD FOR A HOTEL FREE BREAKFAST!! THE CINNAMON ROLLS WERE AWESOME!! :)Genuine Expedia guest review
Very nice and clean. Great location, close to everything (ie; shopping, restaurants & entertainment) No complaints.Genuine Hotels.com guest review
Overall, excellent location and stay.Genuine Hotels.com guest review
"conveniently located to chicago"
The hotel was very clean inside and outside. Front desk staff was very friendly. We even say who I believe was probably the general manager picking up trash and limbs outside one morning in his suit and tie. After about 30 minutes on the day we left my daughter realized she had left her $200 set of headphones in the hotel room. So I exited off I-55 […] in Chicago to call the hotel. I reached Giovanni and he told me to hang on and he would go and check. He came back on and stated they had found the headphones and offered to mail them to me. I was relieved as I did not want to turn around in Chicago traffic and head back to the hotel. He was very accommodating, as was the whole staff. I would stay here again. Read moreGenuine Hotels.com guest review
"a good place to stay"
We found the rooms to spacious and clean. The beds were very comfortable. The breakfast buffet was plentiful!Genuine Hotels.com guest review
"Good hotel at a reasonable price"
The location was convenient for my trip, visiting family in the northwest suburbs, not too far from O'Hare. The room was clean and comfortable, the staff were pleasant. The breakfast had a good variety of items from eggs and sausage to yogurt / cereal / apples. The free wi-fi worked in the room, not just in the lobby.Genuine Expedia guest review
"Good hotel--but watch your credit card statement!"
The hotel itself was good. Convenient location, helpful staff, decent breakfast. The room was clean and quiet. The one negative was the surprise we received AFTER checking out. The next day, I discovered that the debit card I gave for incidentals had a $20 charge on it from the hotel that I was never told about. I wouldn't have known at all if I hadn't […] looked at my statement. I called the hotel, and the clerk told me they put that charge on people's cards as a hold for incidentals. Supposedly it's taken off when you check out, but it's three days later, and that charge is still there. I've stayed in a lot of hotels and never had a charge put on a card unless there's a reason to do so. This makes me question whether I'd stay here again. Read moreGenuine Expedia guest review
Stayed for the weekend. Great hotel and in a nice location. They need to have breakfast longer and have more facilities for breakfast. Otherwise the hotel was great!Genuine Expedia guest review
It was good experience. Very comfortable stay. Hotel staff is very friendly and understanding. The breakfast spread in the morning was standard but a great addition to the hotel.Genuine Hotels.com guest review
Staff was extremely friendly and helpful; room a little small but very nice. We had a great stay at this hotel!Genuine Hotels.com guest review
"A long way from downtown chicago!"
Staff try hard, very run of the mill and very, very far from DT Chicago.Genuine Hotels.com guest review
"nice hotel - lacking in size and service"
Overall the say was good- breakfast was nice but there was no place to sit when we went down since it's a smaller location. The room itself was nice, there was something leaking in the bathroom and was leaving a puddle of water by the toilet after each flush, told the front desk and they said they would look into it. Saturday we left around 9am and […] came back around 3pm to a clean room but no towels, asked the housekeeping for towels and they said they did not have any but would have to get some cleaned and they would give them to us. Didn't get clean towels for another 2 hours. Overall the price is worth the stay but wouldn't mind spending a few more $$ to get a nicer place. Also the walls here are paper thin - heard my neighbors all night long Read moreGenuine Hotels.com guest review
Overall an okay experience. The front desk staff was very rude and unprofessional in my opinion.Genuine Expedia guest review
Hotel was nice. Breakfast is good. Only complaint is that room is kind of small. We also had our towels taken away and left with only one towel. There were four of us. Nice quiet hotel though. Better then most on noise.Genuine Expedia guest review
This is a very nice hotel. The room was clean, and the bed was comfortable. The breakfast was very good, with great variety; the layout of the serving area made for poor traffic flow. The elevator seemed to be extremely slow in arriving at our floor. But overall this was an enjoyable place to stay, with very friendly staff.Genuine Hotels.com guest review
Nice hotel. Good hot breakfast. Happy with the stay. Rooms were very cleanGenuine Expedia guest review
"Holiday Express Schaumberg"
Nice hotel, kind of noisey. Could hear phone conversations from next room perfectly. Little discerning.Genuine Expedia guest review
Unfortunately, I did not enjoy my stay at this hotel at all. The rooms were old and dated, some of the carpets had stains and the customer service was scarce (because they were really understaffed - front lobby was not staffed at times, the housekeeping did not answer calls). Sadly, my experience was not very good.Genuine Hotels.com guest review
"All You Could Ask For"
Great location! Beautiful landscaping. Super friendly Staff. Nice public tv watching area with fireplace and separate sitting area near fron desks with comfy seating. Very good breakfast with choices of oatmeal, fruit, juice, cinnamon rolls, scrambled eggs, sausage, biscuits and gravy,etc. Room was very comfortable and clean. Snuggery bar and grill […] had good variety of delicious sandwiches ,soups and appetizers. Very nice pool..gated and tables outside the gated area for family members who did not want to swim. Read moreGenuine Hotels.com guest review
Awesome hotel...Awesome people. They needed a heated outdoor pool!Genuine Hotels.com guest review
Very nice room, priced well, and a great location.Genuine Hotels.com guest review
I chose H. I. Exp because I've stayed at other H. Inns. The reputation of this chain is what made me choose this location even though I'd never stayed at this specific hotel. As expected, the room was clean, the lobby area was well-kept, the staff was friendly, and the breakfast was deliciously consistent. Going forward, when I need a hotel, I will […] always look for a Holiday Inn Express. Read moreGenuine Hotels.com guest review
Front desk personnel were great. Free breakfast is very good. We have stayed here several times over the years when coming for the horse races at Arlington Park so that should speak for itself.Genuine Hotels.com guest review
This was very convenient close to my appointment and to ORD. Nice safe area with plenty of restaurants close by. Definitely staying here next time.Genuine Hotels.com guest review
"Very convenient to our purposes"
The staff and manAger were more than welcoming. Great location and very clean.Genuine Expedia guest review
"Trip with 4 yr olds"
Thus was a great hotel...good location and great staff. Hotel was very clean. Rooms are on the small side and there are not many available outlets (no outlets on the lamps to aid with charging phones and other electronics). Would stay here again and recommend to families who will be on-the-go but want somewhere affordable,clean, and comfortable to […] stay. Read moreGenuine Hotels.com guest review
"clean and comfortable"
Room was extraordinarily clean. Front desk staff was courteous and professional. Floor preference and request for quietness were met. Will return and recommend to others visiting the area.Genuine Hotels.com guest review
"This chain is reliable"
Very well done. Manager is great. Room is good. Service is excellent.Genuine Hotels.com guest review
"an average, good hotel"
nothing special about it, it's just a Holiday Inn Express. They have great beds, and a hot shower. Don't expect much else, and you'll be set!Genuine Hotels.com guest review
"Close to Shopping"
Courteous staff, clean room, and quiet. We would definitely book this hotel again when shopping at nearby Woodfield Mall. Good location and close to dining and shopping.Genuine Hotels.com guest review
Good experience at hotel...just a few miles from mall and just down the street from Medievil Times. Stayed for one night. Hot breakfast in the morning. Room clean and comfortable for the most part (small section ceiling above shower was either dirty or had a bit of mold on it from some repairs). Quiet area.Genuine Hotels.com guest review
"Close to sights we wanted"
We stayed to visit Medieval Times and also the Woodfield Mall on a weekend getaway. Both locations were within 10 minute drives. We were very impressed with the condition of the hotel, it was clean and updated. We checked into our room and the fridge wasn't working, but a quick call to the front desk had us switched rooms within minutes. The staff was […] very courteous and helpful. Would definitely stay there again! Read moreGenuine Hotels.com guest review
"Best Customer Service - Outdated Fitness Room"
I experienced the best customer service I've ever encountered upon check-in. You can tell the hotel is dated, but they have done a good job remodeling/refurbishing it. Breakfast was a plus- one of the best I've experienced in my travels. It was tough to navigate due to the close seating and high demand- but it's free breakfast so I was willing to be […] patient. The workout room was very dated. The treadmill was so bad, my boyfriend discontinued his workout. I made due with an older model elliptical. While it was good enough- if quality workout equipment is important to you- stay elsewhere. We were in town for IKEA and visited Woodfield. Definitely suggest The Improv- we had a great time. I would stay here again. Read moreGenuine Hotels.com guest review
Great hotel at a great value. Love the biscuits and gravy!Genuine Hotels.com guest review
"Comfortable, Clean, Full Breakfast and soft water."
It met all of my needs. It was clean, nice comfortable beds, delicious variety of hot full breakfast each morning and the soft water made washing my hair a breeze. I would stay at this location again.Genuine Hotels.com guest review
"WOULD DEFINITELY STAY AGAIN"
Very Clean! Great Service! Great Location! Would recommend and stay again.Genuine Hotels.com guest review
"too close for comfort"
I booked this hotel the weekend after Valentines day for my granddaughter a getaway. We arrived at the motel it seemed nice to began with , but after a short trip to the mall and dinner at one of the many restaurants in the area, we returned to an hour an a half of going in circles in the parking lot looking for a parking space. There is a connecting […] lounge to the motel and the party goers takes up all the motel parking. They were also unruly and used obscene language as they smoked outside. I then allowed my daughter and grand kids to go back to the room as I waited and finally got a parking space. After which I was then ready to shower and go to bed. I picked up the phone for additional towels and found that it did not work. Once I got downstairs I was told they had no more face cloths or bath towels. By this point I was just ready to sleep so this day would be over. I have stayed at Holiday Inn Expresses all across the country. This was the first bad experience I have had with this franchise. I will not be returning to this one. Not impressed.. Read moreGenuine Expedia guest review
"Really enjoyed my stay"
I really enjoyed my stay, my kids loved the hotel and so does my husband. We enjoyed the free breakfast with a lot of variety. The staff were very courteous and helpful. We were there two nights and I will definitely love to be back there again. I must not forget to mention how clean the entire place was; from the lobby to the room and I love the neighborhood. […] Lot of places to shop and dine. Loved it! Read moreGenuine Hotels.com guest review
The room was clean. Was a little dated. The hairdryer kept falling off wall. Wasn't secure. The breakfast was awesome. The fire alarm works. Went off at 4am. We left quickly. Guess the smoke alarm went off in lobby men's restroom. Would have been nice to get a note from manager explaining things and apologizing for the inconvenience. Besides that was […] a nice place to sleep while visiting my sister. Read moreGenuine Hotels.com guest review
"Great hotel with free breakfast..."
Overall good experience. I would recommend to anyone.Genuine Expedia guest review
"Holiday Inn Express-Schaumburg"
Nice, clean, friendly for overnight stay. Breakfast was good too. Second time we stayed here and would definitely recommend.Genuine Expedia guest review
They take 3 pm check in time a little too seriously. Showed up at noon and clerk told us the room wasn't ready. Had to ask for a room that was ready. Overall very nice hotel, rooms, and breakfast area.Genuine Hotels.com guest review
"i recommend it"
Room was very clean and a very good breakfast.Genuine Hotels.com guest review
"Housekeeping staff likes to harass guests"
The bed was extremely comfortable. On the downside, in the 90 minutes prior to checkout, housekeeping knocked on our door FOUR TIMES, even after we told them the first time that we'd leave at the appointed checkout time. Upon checkout, when we expressed our displeasure to the front desk manager, she just laughed. Harassing guests is NOT a laughing matter […] and this hotel just lost all of our future business. Read moreGenuine Hotels.com guest review
"Great Place to Stay!"
we came to Chicago to see a show downtown and didn't want to stay downtown and wanted to stay in the Schaumburg area (shopping) and the hotel was a great place to stay- friendly staff and comfortable. Will stay againGenuine Hotels.com guest review
"close to most amenities"
Had a great 3 night stay. Clean room, good breakfast and friendly staff. Will definitely recommend and stay again.Genuine Hotels.com guest review
"Close to US Cellular Field/WhiteSox"
The hotel was very nice. We have stayed here before. Staff was very nice; wonderful breakfast. Staff at breakfast time was very attentive. We will definitely stay here again.Genuine Hotels.com guest review
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