All hotels in El Paso, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here6655 Gateway Boulevard W, El Paso, TX, 79925, United States of America, ‏‎866-925-8648
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3.7 / 5Good

Score breakdown (from 149 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.8
  • Comfort
    3.8
  • Condition
    3.6
  • Neighborhood
    4.1
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3.0 / 5Good
"Okay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Okay
Genuine Hotels.com guest review
4 night trip May 10, 2015
Dana
US
2.0 / 5Fair
"Ok place to sleep, but amenities are poor"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Severely understaffed. Seems like most of the staff were frustrated. Buffet breakfast only had 1 person working, bussing tables as well restocking buffet items, the tables where a mess. Swimming pool is an ice cube, it's so cold it's not even comfortable during the day. Hot tub is tiny. Only holds three people and was cloudy and murky.
Genuine Hotels.com guest review
2 night family trip May 9, 2015
Jose
US
4.0 / 5Excellent
"Shuttle problems"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The only part of our stay that was disappointing was the shuttle drivers during the day were not very accomadating
Genuine Hotels.com guest review
3 night romance trip May 5, 2015
Jeffrey
US
3.0 / 5Good
"needs remodel on inside as well as outside"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
No breakfast, mold in the bathroom, small rooms
Genuine Hotels.com guest review
1 night romance trip May 6, 2015
Amanda
US
4.0 / 5Excellent
"Nice and comfortable"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
Overall, the room was nice, staff were friendly and was an enjoyable stay. Disappointed with the pool and hot tub. Pool heater was not working and hot tub jets were not working properly.
Genuine Hotels.com guest review
4 night trip May 4, 2015
Scott
US
4.0 / 5Excellent
"ABC bowl trip"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
All good but concern about outside accessibility to hotel. People could enter without key. Would be a little concern with family members. Breakfast food was good.
Genuine Hotels.com guest review
3 night trip with friends Apr 28, 2015
Ornate
US
4.0 / 5Excellent
"BW"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Comfortable stay
Genuine Hotels.com guest review
2 night business trip Apr 21, 2015
A Traveler
US
4.0 / 5Excellent
"Weekend stay"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Drainage was horrible in the shower. Very disgusting. There was still nails clipped on the floor and hair in the restroom. The best part of the hotel is the pool and Lounge area.
Genuine Hotels.com guest review
2 night family trip Apr 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Best Westerns Best"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Business trip for two days. Excellent foyer for gathering in early evening. Music playing. Very nice accommodations. Will stay again when in the area.
Genuine Hotels.com guest review
2 night business trip Apr 14, 2015
Steve
US
4.0 / 5Excellent
"Remains as a great Choice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I Have reviewed this Hotel before, my opinion remains the same, which is, good choice, convenient, great price, clean, quiet, good service and helpful people, needs a few upgrades but for the most part is pleasant and I recommend it.
Genuine Hotels.com guest review
2 night romance trip Apr 11, 2015
Adel
US
5.0 / 5Outstanding
"Best Western Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Absolutely the Best of any Best Western hotel I've stayed in
Genuine Hotels.com guest review
3 night trip Mar 13, 2015
Terry
US
4.0 / 5Excellent
"Nice comfortable and colorful hotel."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Thought it would be bigger as a conference center. But it had a nice leisure pool in the open courtyard as well as a pit fire. Gym looked accessible although did not use. Did not use lobby restaurant either. Starbucks is right next door and the airport is 10 minutes up the road which was quite convenient.
Genuine Hotels.com guest review
3 night family trip Mar 20, 2015
A Traveler
US
4.0 / 5Excellent
"Like a mini resort"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
hotel was very clean, including the rooms. nice picnic/pool/bbq area but doubtful anyone actually uses it. id stay here again if i ever drove through el paso.
Genuine Hotels.com guest review
1 night romance trip Mar 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Good place to stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
room clean. Hotel clean. Staff polite. Area great. Easy to get to and from. Starbucks next door. On issue is their wifi. It is not that great. Could not get on and stay on with any type service from room. Might be ok from lobby. It was ok on my last stay but my room was close to lobby last visit and about as far away from lobby this trip.
Genuine Hotels.com guest review
3 night family trip Mar 2, 2015
David
US
5.0 / 5Outstanding
"El Paso break"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location off highway 10 which one look you might of thought it wiuld be noisy-not at all. Happy hour with snacks and a singer was a wonderful treat
Genuine Hotels.com guest review
1 night romance trip Mar 4, 2015
Diane D
US
3.0 / 5Good
"unhappy"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
We're disappointed to find that after we made our reservation through you, the breakfast was not complimentary but cost us an additional fee. The receptionist handle our situation very professionally by granting us the breakfast at no extra charge. Also believe our room was not up to standard because we did not book it through Best Western. Very noisy location and poor location. Thought the bath shower area needs to be renovated.
Genuine Hotels.com guest review
2 night romance trip Feb 20, 2015
Elton
US
4.0 / 5Excellent
"Business stay"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
The room was comfortable....but the food was horrible do not eat at the hotel.
Genuine Hotels.com guest review
2 night business trip Feb 18, 2015
Judy
US
2.0 / 5Fair
"decent"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel staff gave out wrong information regarding pool times they stated the pool would stay open until midnight but closed it at 10, the description when booking stated every room had a balcony and was looking forward to having a balcony but that was not the case. Also room had a whirlpool that did not work called front desk and they did not know how to operate it as well. Description of the one I got was not what I thought I was per chasing. Overall hotel is nice clean but staffing there did not know much of there own hotel.
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
A Traveler
US
3.0 / 5Good
"Not worth the money"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    2.0
The good... nice to have a local shuttle, room was nice, and enjoyed the sushi restaurant. The bad...shower head was clogged making For a horrible shower, towels were stained, there was no indoor pool as advertised and the whirlpool was cold, traffic from the nightclub overflowed into the common area in the middle of the hotel where you could hear fights going on.
Genuine Hotels.com guest review
2 night romance trip Feb 13, 2015
A Traveler
US
2.0 / 5Fair
"bad hotel"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
first when my wife and I arrived we where supposed to have a king bed wish I reserved at expedia but when we went to the front desk the lady told me that she was sorry and that there where no King beds left only twin beds, to make up for this she offered me complimentary drinks, so the room was al ready paid for so I took the drinks, as it turns out the bar was already closed, and there was supposed to be an indoor heated pool, however the pool was cold, and that's is not all, my wife and I went out for dinner and when we came back there was no parking because next to the hotel there is a bar, I don't mind the bar but I had to park very far from the hotel, avoid this hotel
Genuine Expedia guest review
Other trip Feb 18, 2015
charles
US
4.0 / 5Excellent
"Nice Hotel with a nice pool in a good location."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
My wife and I stayed at this Hotel for one night since my wife was flying in for work. Upon arrival we were told that 10 of their King bed rooms had been damaged by water so we had to stay in a twin double bed room. Not ideal but the employee at the front desk was apologetic. To compensate they gave us two passes to the breakfast buffet the next morning. Luckily the breakfast was free because if I had paid for it I would have been upset. Limited options and the food was cold. Good place to stay but skip the breakfast buffet unless its free. One thing to note, they have a very nice pool.
Genuine Hotels.com guest review
1 night romance trip Feb 13, 2015
Carlos
US
5.0 / 5Outstanding
"great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The lady at front desk was beyond present and friendly. The hotel itself was very clean, comfortable, and close by to everything. The price was very good gor being an airport hotel as well. Im very satisfied with this stay and I would totally stay agian
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
A Traveler
US
4.0 / 5Excellent
"Good value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Clean facilities, close to freeway, guest shuttle very flexible. Hotel has a small club that is very popular on sat nights. Overall good value...rooms a bit smaller than expected but comfortable
Genuine Expedia guest review
Other trip Feb 16, 2015
Brini
US
1.0 / 5Poor
"AWFUL! AWFUL! AWFUL!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Reserved a room with a King size bed got a room with two double beds instead. Toilet seat had pee on it. TV reception was awful. No such thing as a free complimentary breakfast. Do yourself a favor and don't stay here.
Genuine Expedia guest review
Other trip Feb 16, 2015
Helen
US
5.0 / 5Outstanding
"great night stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a very great experience staying there. All staff was very welcoming and helpful.
Genuine Hotels.com guest review
1 night romance trip Feb 12, 2015
A Traveler
US
5.0 / 5Outstanding
"We'd stay again."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
First impression given by desk girl at check was not great. However the room was good clean and since we were staying for a few days, it was in a quiet part of the hotel. Overall we had a positive stay and plan to stay there again next visit to town.
Genuine Hotels.com guest review
3 night family trip Feb 6, 2015
David
US
4.0 / 5Excellent
"Close to airport"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Nice and quiet despite the fact that I-10 is about 100 yards away with non-stop traffic. Nice pool and courtyard. Would've been nice if a free breakfast was provided. Very good for the price.
Genuine Expedia guest review
Other trip Feb 8, 2015
Steve H
US
4.0 / 5Excellent
"Hotel stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel was excellent. Even though the structure was old, the cleanness and condition of the furnishings was excellent. Surprisingly, even though we had a I-10 facing room, traffic noise was not an issue. Room was quiet, very clean (bathroom included) and the bed very comfortable. Very easy access from the I-10 with plenty of restaurants and service stations readily available. Highly recommend for a good nights rest if you are not concerned with old structure.
Genuine Expedia guest review
Other trip Feb 7, 2015
Butch
US
5.0 / 5Outstanding
"..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I liked it! it is close to restaurants, mall, etc...we went to the club you have, and had a liking water from celing..
Genuine Hotels.com guest review
1 night family trip Jan 31, 2015
Leticia
US
4.0 / 5Excellent
"Best Western El Paso"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
All was in order.
Genuine Hotels.com guest review
2 night business trip Feb 2, 2015
Larry
US
4.0 / 5Excellent
"would stay here again"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Bed was very comfortable. Room was fairly clean. Needed to have edges of carpet vacuumed was very dusty around around walls.
Genuine Hotels.com guest review
1 night romance trip Jan 29, 2015
John
US
3.0 / 5Good
"Everything was not as it appeared online"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Of course the rooms look a lot better online, there was not even a microwave in the room. At check I was info by front desk that some rooms have them and some do not. This was after another guest offer to give me his room key to heat my coffee.
Genuine Hotels.com guest review
1 night romance trip Jan 29, 2015
Pamela
US
5.0 / 5Outstanding
"Couple getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The staff gave us excellent service
Genuine Hotels.com guest review
3 night romance trip Jan 20, 2015
A Traveler
US
2.0 / 5Fair
"hotel"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
At check in person was not helpful or nice about checking in.
Genuine Expedia guest review
Other trip Jan 14, 2015
eRNEST
US
3.0 / 5Good
"Old hotel"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
It was all not ver y clean and had wired smell and they were remodeling and pool was closed witch they didn't post on the site of expedia so I was dissapointed!
Genuine Expedia guest review
Other trip Sep 29, 2014
Orlando Wiebe
US
1.0 / 5Poor
"terrible stay"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Worst stay of my entire life. No way this hotel should be open during construction. It was awful the whole experience.
Genuine Hotels.com guest review
3 night family trip Aug 29, 2014
Mike
US
2.0 / 5Fair
"close to night club and busy interstate!"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    1.0
I will definitely not stay there ever again. I wish I knew when I booked this hotel that renovation was taking place. It was noisy early in the morning and disrupted our sleep. The desk clerk was not very helpful, all he could tell us was to beware of the mosquitoes, then proceeded to give us directions to our room and sent us the opposite way when we could have gotten thru faster thru the lobby. He never mentioned the breakfast hours so we kind of had to guess on our own the next morning.Then we found out that there is a night club attached to it with all kinds of people and loud music.The ac was noisy when you closed the bathroom door and the bed was not very comfortable. I do not recommend this hotel to anyone!!!!!
Genuine Hotels.com guest review
1 night trip Aug 29, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
This is a really nice hotel but the parking is really bad. The people that were at the bar took all the parking and we had to park really far. There bar was so full that you couldn't even walk through there, I think it was over the capacity.
Genuine Hotels.com guest review
1 night trip Aug 29, 2014
A Traveler
US
1.0 / 5Poor
"Bad service/ hotel condition"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    2.0
Horrible condition, website didn't say under construction. Booked here, and hotel was a mess under construction when we got there. Service was horrible because lady at front desk lied to me and my colleague when we were checking in. We specifically asked about the pool and spa being open, and she told us that it was closed, but we could use the pool next door at comfort Inn, because they are owned by the same company. However, when we walked next store to Comfort Inn, they didn't even have a pool. Hotel games played to keep me as a guest. I
Genuine Hotels.com guest review
2 night business trip Aug 20, 2014
A Traveler
US
2.0 / 5Fair
"Good Location if you are going to mall and Farah F"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
The hotel lobby was under renovations so the pool was not open and the rooms needed remodeling; the paint was chipping and the doors and trim had rust. Location is great is you are going to Cielo Vista Mall and nearby shopping centers.
Genuine Hotels.com guest review
1 night business trip Aug 16, 2014
A Traveler
US
4.0 / 5Excellent
"Overnight stay while traveling"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Hotel is being renovated. Rooms were very nice. We did not try the continental breakfast. Staff was very prompt and efficient at check in. We got in late, left fairly early, but enjoyed our stay. Hotel is located next to the interstate, so it's not secluded, but it is perfect for what we needed it for.
Genuine Hotels.com guest review
1 night trip Aug 15, 2014
Michale
US
5.0 / 5Outstanding
"Close to shopping."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very nice size handicap room. The bathroom was great for my husband to use with his large electric wheel chair. Comfortable bed, nice staff. Only minor issue is construction going on at the pool area. Dispute being next to the interstate, the room was quite.
Genuine Hotels.com guest review
1 night trip Jul 25, 2014
Karen
US
4.0 / 5Excellent
"Good place to stay"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Room was small but clean and very comfortable. Bed was super comfortable. Room had a nice view of the courtyard plus a small balcony.. Outdoor pool was under construction but indoor pool was open. Front desk staff were friendly but did not go out of their way to accommodate special requests. Hair dryer in the bathroom did not work. Overall, would stay there again.
Genuine Hotels.com guest review
1 night trip Jul 20, 2014
A Traveler
US
5.0 / 5Outstanding
"a+++++"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
i will stay the entire week again
Genuine Hotels.com guest review
1 night trip Jun 21, 2014
George
US
4.0 / 5Excellent
"Good place to stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Overall I thought the hotel was a good place. The location was nice a little crowded but not to bad. My only complaint came from the carpet. It looks clean but after walking on it, my little girl'a feet her dirty after she bathed. Other than that the hotel was nice and worth the money.
Genuine Hotels.com guest review
2 night trip Jun 13, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel had been remodeled; clean room, comfortable bed But the sound of running water was little annoying during night. Reported noise after first night, maintenance came to fix, but sound continued 2nd night.
Genuine Hotels.com guest review
2 night trip Jun 13, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was great, but I felt because we booked through Hotels.com that our room was one that was "put aside" from the rest of the hotel. It was located off to the side of the hotel whereas you did not go through the hotel to get to the room...Otherwise it was good. It seemed a little out of date as far as decorations which I could not compare to the rest of the hotel. Did not look like the picture I was viewing online.
Genuine Hotels.com guest review
2 night trip May 23, 2014
Holiday Inn
US
5.0 / 5Outstanding
"Nice place to stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a very nice big room. Close to a ton of stuff. We enjoyed our stay here.
Genuine Hotels.com guest review
1 night trip Jun 5, 2014
Andy
US
2.0 / 5Fair
"personal event"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
layout of hotel floor plan seemed poor. Hallways and directions hard to navigate. only one elevator at end of building. No food service on Holidays. would not stay here again.
Genuine Hotels.com guest review
2 night trip May 25, 2014
Ted
US
5.0 / 5Outstanding
"Nice place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed the stay here, we were able to walk to a restaurant nearby and the bed was VERY comfortable.
Genuine Hotels.com guest review
1 night trip May 25, 2014
Jo
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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