We're disappointed to find that after we made our reservation through you, the breakfast was not complimentary but cost us an additional fee. The receptionist handle our situation very professionally by granting us the breakfast at no extra charge. Also believe our room was not up to standard because we did not book it through Best Western. Very noisy […] location and poor location. Thought the bath shower area needs to be renovated. Read moreGenuine Hotels.com guest review
The room was comfortable....but the food was horrible do not eat at the hotel.Genuine Hotels.com guest review
The hotel staff gave out wrong information regarding pool times they stated the pool would stay open until midnight but closed it at 10, the description when booking stated every room had a balcony and was looking forward to having a balcony but that was not the case. Also room had a whirlpool that did not work called front desk and they did not know […] how to operate it as well. Description of the one I got was not what I thought I was per chasing. Overall hotel is nice clean but staffing there did not know much of there own hotel. Read moreGenuine Hotels.com guest review
"Not worth the money"
The good... nice to have a local shuttle, room was nice, and enjoyed the sushi restaurant. The bad...shower head was clogged making For a horrible shower, towels were stained, there was no indoor pool as advertised and the whirlpool was cold, traffic from the nightclub overflowed into the common area in the middle of the hotel where you could hear fights […] going on. Read moreGenuine Hotels.com guest review
"Nice Hotel with a nice pool in a good location."
My wife and I stayed at this Hotel for one night since my wife was flying in for work. Upon arrival we were told that 10 of their King bed rooms had been damaged by water so we had to stay in a twin double bed room. Not ideal but the employee at the front desk was apologetic. To compensate they gave us two passes to the breakfast buffet the next morning. […] Luckily the breakfast was free because if I had paid for it I would have been upset. Limited options and the food was cold. Good place to stay but skip the breakfast buffet unless its free. One thing to note, they have a very nice pool. Read moreGenuine Hotels.com guest review
The lady at front desk was beyond present and friendly. The hotel itself was very clean, comfortable, and close by to everything. The price was very good gor being an airport hotel as well. Im very satisfied with this stay and I would totally stay agianGenuine Hotels.com guest review
"great night stay"
Had a very great experience staying there. All staff was very welcoming and helpful.Genuine Hotels.com guest review
"We'd stay again."
First impression given by desk girl at check was not great. However the room was good clean and since we were staying for a few days, it was in a quiet part of the hotel. Overall we had a positive stay and plan to stay there again next visit to town.Genuine Hotels.com guest review
I liked it! it is close to restaurants, mall, etc...we went to the club you have, and had a liking water from celing..Genuine Hotels.com guest review
"Best Western El Paso"
All was in order.Genuine Hotels.com guest review
"would stay here again"
Bed was very comfortable. Room was fairly clean. Needed to have edges of carpet vacuumed was very dusty around around walls.Genuine Hotels.com guest review
"Everything was not as it appeared online"
Of course the rooms look a lot better online, there was not even a microwave in the room. At check I was info by front desk that some rooms have them and some do not. This was after another guest offer to give me his room key to heat my coffee.Genuine Hotels.com guest review
The staff gave us excellent serviceGenuine Hotels.com guest review
It was all not ver y clean and had wired smell and they were remodeling and pool was closed witch they didn't post on the site of expedia so I was dissapointed!Genuine Expedia guest review
Worst stay of my entire life. No way this hotel should be open during construction. It was awful the whole experience.Genuine Hotels.com guest review
"close to night club and busy interstate!"
I will definitely not stay there ever again. I wish I knew when I booked this hotel that renovation was taking place. It was noisy early in the morning and disrupted our sleep. The desk clerk was not very helpful, all he could tell us was to beware of the mosquitoes, then proceeded to give us directions to our room and sent us the opposite way when […] we could have gotten thru faster thru the lobby. He never mentioned the breakfast hours so we kind of had to guess on our own the next morning.Then we found out that there is a night club attached to it with all kinds of people and loud music.The ac was noisy when you closed the bathroom door and the bed was not very comfortable. I do not recommend this hotel to anyone!!!!! Read moreGenuine Hotels.com guest review
This is a really nice hotel but the parking is really bad. The people that were at the bar took all the parking and we had to park really far. There bar was so full that you couldn't even walk through there, I think it was over the capacity.Genuine Hotels.com guest review
"Bad service/ hotel condition"
Horrible condition, website didn't say under construction. Booked here, and hotel was a mess under construction when we got there. Service was horrible because lady at front desk lied to me and my colleague when we were checking in. We specifically asked about the pool and spa being open, and she told us that it was closed, but we could use the pool […] next door at comfort Inn, because they are owned by the same company. However, when we walked next store to Comfort Inn, they didn't even have a pool. Hotel games played to keep me as a guest. I Read moreGenuine Hotels.com guest review
"Good Location if you are going to mall and Farah F"
The hotel lobby was under renovations so the pool was not open and the rooms needed remodeling; the paint was chipping and the doors and trim had rust. Location is great is you are going to Cielo Vista Mall and nearby shopping centers.Genuine Hotels.com guest review
"Overnight stay while traveling"
Hotel is being renovated. Rooms were very nice. We did not try the continental breakfast. Staff was very prompt and efficient at check in. We got in late, left fairly early, but enjoyed our stay. Hotel is located next to the interstate, so it's not secluded, but it is perfect for what we needed it for.Genuine Hotels.com guest review
"Close to shopping."
Very nice size handicap room. The bathroom was great for my husband to use with his large electric wheel chair. Comfortable bed, nice staff. Only minor issue is construction going on at the pool area. Dispute being next to the interstate, the room was quite.Genuine Hotels.com guest review
"Good place to stay"
Room was small but clean and very comfortable. Bed was super comfortable. Room had a nice view of the courtyard plus a small balcony.. Outdoor pool was under construction but indoor pool was open. Front desk staff were friendly but did not go out of their way to accommodate special requests. Hair dryer in the bathroom did not work. Overall, would stay […] there again. Read moreGenuine Hotels.com guest review
i will stay the entire week againGenuine Hotels.com guest review
"Good place to stay"
Overall I thought the hotel was a good place. The location was nice a little crowded but not to bad. My only complaint came from the carpet. It looks clean but after walking on it, my little girl'a feet her dirty after she bathed. Other than that the hotel was nice and worth the money.Genuine Hotels.com guest review
Hotel had been remodeled; clean room, comfortable bed But the sound of running water was little annoying during night. Reported noise after first night, maintenance came to fix, but sound continued 2nd night.Genuine Hotels.com guest review
The hotel was great, but I felt because we booked through Hotels.com that our room was one that was "put aside" from the rest of the hotel. It was located off to the side of the hotel whereas you did not go through the hotel to get to the room...Otherwise it was good. It seemed a little out of date as far as decorations which I could not compare to […] the rest of the hotel. Did not look like the picture I was viewing online. Read moreGenuine Hotels.com guest review
"Nice place to stay!"
It was a very nice big room. Close to a ton of stuff. We enjoyed our stay here.Genuine Hotels.com guest review
layout of hotel floor plan seemed poor. Hallways and directions hard to navigate. only one elevator at end of building. No food service on Holidays. would not stay here again.Genuine Hotels.com guest review
We enjoyed the stay here, we were able to walk to a restaurant nearby and the bed was VERY comfortable.Genuine Hotels.com guest review
There was no information in the room regarding the area, or restaurants. The room was on the main floor, and look dated. There were no maps of the hotel or what was located where. I had to ask for anything and everything. Though, I am from a large city, I expected more of the place.Genuine Expedia guest review
I really enjoyed the pool I loved that it is warm!.. The patio near the pool is very pleasant and soothing especially at night the rooms are very clean the restroom was huge I really enjoyed it!:)Genuine Hotels.com guest review
Ok. Average hotel, can improve cleaning and room maintenance.Genuine Expedia guest review
The location was great, easy to get to with no problem. The lobby was great, looked clean and organized. Service could've been better, we where never acknowledged going in or out of the hotel. Parking was vary limited, and a bit crowded as well. Our room was too dim, not enough light. The carpet was vary stained as well as the wall. Part of the wall […] by the TV was partially broken, as well as the wall in the restroom. It was stained like if three had been a water leak for quite a while. Coffee maker was no where to be found, and we had more hand towels than body towels. Read moreGenuine Hotels.com guest review
"Very disappointed in this hotel"
My room was directly above the bar. The music blared until 2 am and I was unable to sleep. I called the front desk twice. The first time they told me they could not move me because they were full. The second time I called they brought me ear plugs which did not help. I had to get up early the next morning and only got 4 hours of sleep. Rooms should […] never be booked above a bar that plays loud music into the early morning hours! I will never stay at a Holiday Inn again. Read moreGenuine Expedia guest review
"Room was OK"
The room was OK the only thing is that I reserved a two bed and I got a king bed with a sofa.Genuine Hotels.com guest review
"Pictures don't match"
Looks like this hotel took the very best of what it had to offer and posted on Hotels.com. There is a older section and a newer one. The older, I am guessing, 30 years old. The newer section 5-7 years old. I booked the King suite and they tried to put me in the 2 doubles older section. After complaining, I was changed. Would not stay here again. for […] he money they charge there is much better places to stay in El Paso. Read moreGenuine Hotels.com guest review
"holiday inn El paso"
Nice hotel, slow service. Long wait to check - inGenuine Hotels.com guest review
"Great accept the pool was ice cold."
great room, close to good restaurants, free wi-fi and shuttle service. Pool was not heated.Genuine Hotels.com guest review
"Breakfast buffet not worth the money"
Overall it was fine. But I recommend going out for breakfast; the buffet was not worth $8.99. The food variety was pretty slim, and the service even skimpier.Genuine Hotels.com guest review
Doing this weekend thing with kiddos again.Genuine Hotels.com guest review
"Nothing fancy but it is close to the airport"
Since my business meetings were near the airport I was looking for a clean, reasonably-priced hotel near the airport as well. This was by no means the nicest option in the area but some of the other hotels were close to 50% higher in price. Did not use the pool; it is rather small even with the outdoor section. My room was quiet and that made me ha […] ppy. Read moreGenuine Hotels.com guest review
Too noisyGenuine Hotels.com guest review
For the most part everything was pretty great we were put into handicap room that was unnecessary, I specifically asked for a pool or Jacuzzi which they have however it was closed for maintenance. We still had a great time, just minutes from the airport and minutes from great restaurants.Genuine Hotels.com guest review
"Weekend with my Family"
Expedia, was very helpfully with reservations. Hotel did not share important information. The reason we choose this Hotel. Was for indoor pool. The pool was under construction. Hotel staff would not make any arrangements for there miss communications. There was no concern about the customer. We did not feel like we mattered. They didn't even offer coupons […] for my family to dine in for breakfast. Also there carpets are filthy, my 4 year daugter was playing on the floor. After she got up. Her pants were expreamly dirty. I never say any staff using vacuum cleaners, when we were leaving. I will not recommend this hotel, like I said before Managment did nothing too show any concern. This is my opinion, maybe others had better service. Read moreGenuine Expedia guest review
The girl at the desk was very nice and accomodating. The room was nice but after traveling all day my room was right by the indoor pool. All I wanted to do was sleep but all I heard were kids telling at the pool til it.closed. also.the compressor of the.mini fridge kept kicking on and vibrating the wall. There was also a party at the hotel and the guests […] were very loud coming back to their rooms early in the morning. If it weren't for those issues I think my.night would have been more restful Read moreGenuine Hotels.com guest review
The floor inside the room looked like it hadn't been thoroughly vacuumed. The shower curtain had several holes in it. The caulking in the bathroom needed to be replaced. It was old and gunky looking. The room was very noisy. Sounds of a/c vent or something that sounded like pressurized water running all night. Pillows were lumpy and too high for my […] taste. Other than that I feel that the hotel was very well kept. Read moreGenuine Expedia guest review
Other than the TV remote control not working, our stay was comfortable.Genuine Hotels.com guest review
The bar personal were horriable .if you tell a customer the bar closes at 10pm it should not close 915 pmon a saturday night when asked for an explaition nothing was offered the worst bar personal i have ever come across LGenuine Hotels.com guest review
"An awesome experience!"
I stayed for just 2 days visiting friends and the moment i checked into the lobby i knew ill have fun. Tania the receptionist was amazingly warm and helpful. The place was clean with overflowing smile from everyone, El Paso mostly known for alot of hispanic people, i think Mexicans are just naturally and genuinely nice and warm and friendly. I so love […] them!! Then the young waitress in the Del Sol restaurant was just very helpful and friendly she even tried to bring me drinks at the pool but when she couldnt she walked all the way to give her apologies which was ok i didnt need it right there. She even handed me a bottle of water free of charge when i was just lost coz the vending machine wasnt working. All in all being from Los Angeles, El Paso was kinda lacking the big city elegance and comfort but these lovely people in the hotel just made my stay perfect. I will always think back of them fondly :) may you have great blessings xoxo mai Read moreGenuine Hotels.com guest review
This is the 3rd time in the past couple of months I have made the mistake at staying at a Holiday Inn. I have stayed at properties in Dallas and other places that were new and operated well. But the past couple of times it has been miserable. They are old hotels that are left over from the 80's! On this last stay they tried to say I requested a Accessible […] room, which I did not and was not even an option on Hotels.com. Tried to argue until I told them just to refund and I would go somewhere else, and then magically another came free... Read moreGenuine Hotels.com guest review
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