Hotel was very good but getting into the parking was difficult to access. Also cost $15 per day.Genuine Hotels.com guest review
It was a nice hotel conveniently located. I especially like the fact that it was a "round" hotel, so none of the rooms were too far away from the elevator and getting to and from parking was not a hassle.Genuine Hotels.com guest review
"Great Downtown location"
This hotel was a very nice place to stay, located well for the downtown area (I was able to walk to my downtown destinations) has a lovely view of the river and is situated near places to eat, etc. Bed was good and internet connection was good for my work and various streaming sites, etc.Genuine Hotels.com guest review
"High Quality For Reasonable Price"
$20 for breakfast was way too expensive but from what I hear, hotel is under new management and they're doing a great job! For nightly price, its a great hotel with a luxurious and customer focused feel to it.Genuine Hotels.com guest review
"Nicely appointed rooms, great location."
The hotel staff was very accommodating, the room was comfortable, clean, and well appointed, and the locating was a short walk away from the Shaw Convention Center. One thing of note, I put the hotel name into my iPhone and was directed to an apartment building a number of blocks away - double check the address.Genuine Hotels.com guest review
Response by Chateau Lacombe Hotel We are pleased that you enjoyed the location of the hotel. In May 2013 our hotel converted from a long time Crowne Plaza hotel to the Chateau Lacombe Hotel. Thank you for sharing the address information. We look forward to resolving soon. Yours in hospitality,
Pillows are dirty sheets has hair on it...they forget to put bath mat for our room...the housekeeper is friendly she was mad when we let her change the dirt pillow cases abd sheets...Genuine Hotels.com guest review
"Decent except for the detailing"
My only problem was that the room was not properly cleaned. There was an empty condom wrapper underneath the bed and the shower had hair in it. It was very quiet and well kept other than that. The staff was incredibly friendly and accommodating and I loved them.Genuine Expedia guest review
the hotel charged for Parking! we paid to stay at the hotel, they had way more than enough parking space available, the bathroom had signs of water damage in ceiling, the 2 chairs were Old! the windows were sealed recently the sealant had run down the outside of the windows, there were No queen size beds, I would not recommend this hotel to any of my […] family and friends, communication with the front desk clerks regarding cutting my stay short, had to be done 3 times with 3 different clerks, a very small room for a family of 4, not enough towels for 4, the valet parking guys were the only ones who would acknowledge us, Read moreGenuine Hotels.com guest review
"Good location and room"
This hotel is opulent, comfortable and well maintained. I think the only complaints would be: 1. If you have a Market Street view room, expect it to be loud 24/7 and 2. For the rate, wifi should be included, not $20/day.Genuine Hotels.com guest review
"Not bad at all"
Comfy and clean, so good stay overall. The only thing is the location, it is very confusing in the downtown area where there is not much room.Genuine Hotels.com guest review
"A beautiful experience"
I have no idea why it took me so long to leave a review about this hotel when I have stay there over 12 times, When ever I travel to Edmonton I don't want to stay anywhere else then the Château LaComb hotel, the staff are always very warm, Friendly, welcomin, And always hopeful. The location is wonderful Right in the middle of downtown. rooms are so […] please comfortable, Read moreGenuine Hotels.com guest review
Perfect location for our stay, room was clean, staff was friendly n helpful.Genuine Hotels.com guest review
"Great hotel in downtown"
Enjoyed the hotel. Easy walk or taxi to everywhere. I felt safe walking about at night. They were remodeling a couple of areas which should make it even better.Genuine Hotels.com guest review
"Convenient access to Calgary zoo"
Overall the hotel was luxuriant compared to places we're used to staying on our travels in the states. With a family we travel on a budget but avoid dives any where we can. This place was refreshingly nice and comfortable, although a bit of anxiety was averted with my attempt to reschedule our stay for another night, but the hotel staff and website […] were accomodating. Would recommend this to any one traveling with a family with convenient access to downtown Calgary sights. Read moreGenuine Hotels.com guest review
"Great view from our room"
Although the view was lovely and the room was clean, this is a 3.5 star and not 4 hotel. The bathroom is in need of renovating, halls are worn, very little for extras. It was good enough but over rated. The staff were very friendly. The charge of $15 for parking in an unheated garage in the middle of winter in Edmonton? Money grab.Genuine Expedia guest review
"Overall, a good hotel."
Just checked out after a 2 day stay. I liked this hotel. It is a unique building. It has a great location and great staff, it is just a little dated. With a little a facelift to the rooms, this hotel could be a truly special place!Genuine Expedia guest review
"Very convenient location"
Nice, prompt service with a smile!Genuine Hotels.com guest review
Overall was Good, the only complaint was the check-in, I think the receptionist was having a bad morning, she first stated that she could not find my reservation then asked me when I booked it, I replied not sure (while I was thinking) she state in firm voice “was is this week, 2 weeks ago or a month ago, When was it?” I wasn’t impressed anyway she […] found the reservation once she looked at the confirmation email I gave her from the start. Other than that the room was nice, bed was comfy, excellent location and the other staff we encountered were great. Read moreGenuine Hotels.com guest review
on a business trip to Edmonton for 3 days.on a business trip to Edmonton for 3 days.on a business trip to Edmonton for 3 days.Genuine Expedia guest review
Very Short, looked like someone had laid on the bed before i got there.Genuine Hotels.com guest review
"Little bit disappointed"
front desk staff was asesome very kind and helful good location But the room was not enough clean, coundt use coffee maker it seems never clearned since open the box Dirty window and too much dirt Also housekeeper opened my door without nock when my friend had just towel. Was so scared. They said that confused with the other room. But its very sireusly […] mistake. We was so tired and just wanted sleep so passed it. But if I was just had towel I might never pass it I might call manager. Read moreGenuine Expedia guest review
"I was in Edmonton for a Class Reunion"
Enjoyed my stay totally - would stay at the Chateau again if I return to Edmonton.Genuine Expedia guest review
"near to shaw centre"
staff was excellent; facilities were acceptable but in need of some maintenance. breakfast was nice - upgraded from continental to full breakfast for 3$ /day which worked well for me. overall very happy with my stay there --good value.Genuine Hotels.com guest review
"What a view!"
We had two nights on the 19th floor with a dramatic view of the river below and the straight distant horizon lending a foundation to the huge sky. The location was perfect for us, an older couple of devoted walkers. We had a lovely day walking from downtown to the old part of the city, Old Strathcona, and on to the Muttart Conservatory by way of the […] extensive path system through the green space bordering the Saskatchewan river. Read moreGenuine Expedia guest review
"Good bang for buck!"
Staff was friendly, parking was included, excellent location to City Center and at half the price of other hotels.Genuine Hotels.com guest review
"Decent not great"
The hotel is under a lot of construction and renovation. The parking situation was a bit annoying as you had to drive behind the hotel through an alley to park. Service was good. Location is very good.Genuine Hotels.com guest review
"Service was excellent; clean, etc."
Our stay was worth the price... not to mention they have free continental breakfast. Although free breakfast was only for cold food, but what is $3.00 per person for hot breakfast... bacon, eggs, etc.Genuine Hotels.com guest review
"Nice hotel in downtown with good river views"
From the outside this 24-floor round hotel looks a bit outdated, but it is in a nice location in downtown Edmonton, with good views of the river and close to restaurants and bars in downtown. From the inside the lobby is more modern and luxury. The rooms are clean and comfortable. The double room has two comfortable chairs and a round table, but for […] people who need to get work done, a desk with regular chair would be more useful. Read moreGenuine Expedia guest review
"The Chateau Lacombe is back!!"
Greatly improved hotel. We stopped staying here about 3 years ago but have returned to reconditioned rooms, free parking, internet, and breakfast. Staff was excellent. Great rates - a solid three star hotel. Quiet and fabulous walking location.Genuine Hotels.com guest review
"The room needed some refurbishing"
Overall the staff and services were great but the room itself was nothing like the pictures online.Genuine Hotels.com guest review
We had a good experience. The staffs were friendly and very helpful.Genuine Expedia guest review
"comfortable place to stay"
comfortable place to stay, free breakfast buffet was good,especially the muffins and pastries, close to the offices , lots of restaurants and grocery store around, no fridge in room disappointedGenuine Hotels.com guest review
Very comfortableGenuine Hotels.com guest review
"Good hotel, poor food service"
The hotel rooms were great. They have been updated and are very comfortable. My one complaint would be the restaurant food and service. We ate dinner in the lounge, it was overpriced with slow service. Ate breakfast in the cafe and again very overpriced with very poor coffee. I would stay here again simply for its location and the quality of the be […] d. Read moreGenuine Hotels.com guest review
The hotel was great. Not really any complaints except that the woman told me the parking was free but when I checked out there was a parking fee of 15 dollars.Genuine Hotels.com guest review
"Nice Top Floor"
Stayed here twice now, first time was better than the last, traffic noise had me up pretty early, 2nd room had no fridge & wasn't as nice as the first. The restaurant on the top floor is very nice have to check it out for sure.Genuine Hotels.com guest review
"Crowne Plaza Edmonton"
The hotel is really old and needs renovation. It is also noisy depending on the conventions going on. They do give you ear plugs for the evening if you have trouble with noise. The revolving restaurant is nice.Genuine Hotels.com guest review
"Chateau Lacombe - Overrated"
I've stayed in lots of hotels across Canada, US and Australia and I would have expected much more from the well known Chateau Lacombe. Room was decent, comfortable and clean. All amenities were old though, bathroom steamed up and as the fire detector was right outside the bathroom you were warned not to leave the door open, yet no ventilation or fan […] in the bathroom. Heater was very loud. No coffee available in the lobby, this is the norm at almost every other hotel I have ever gone to. $15 for parking at night that was supposed to be a discount rate, if we would have paid from the meter it would have been $4 for the night. Read moreGenuine Hotels.com guest review
"Nice hotel, but aging"
The hotel is nice; however, rooms feel like they need a major renovation. As most Edmonton hotels, a little expensive.Genuine Expedia guest review
"If I visit Edmonton again"
this hotel will be the first I'll check up on. Excellent in every way for my price range and comfort standards. Staff very helpful, polite and considerate. Shuttle to airport.Genuine Expedia guest review
Liked the staff. Rooms are tired, windows need replacing, tubs are old and tired. Bed was very comfortable, room nice and clean, liked bathroom supplies provided.Genuine Hotels.com guest review
"Money is worth the stay."
Clean room, comfortable beds and very quiet, Front staff were not as informative as they could have been (neglected to tell us that the top floor restaurant is closed on Mondays). This was an imposition as my elderly parents had hoped to stay in the hotel and eat there. There is a bit of attention needed to windows (very dirty and non-operational). […] Overall stay was positive. Read moreGenuine Hotels.com guest review
"Long Weekend Downtown"
We travelled in from Saskatoon for shopping and a relaxing weekend. The hotel was well located for access to the downtown restaurants. The staff was very helpful and pleasant. Unfortunately the hotel is being renovated which is dearly needed so parking was a little difficult at times. That said the low room rate was fair compensation. The hotel bar […] and revolving restaurant were not affected at all. We would definitely return. Read moreGenuine Hotels.com guest review
The hotel was comfortable and we would stay there again. My husband found that the cold water was not very cold and he needed to take a cold/ice bath after his Canada Day Race Run. He had to keep going to the ice machine to get ice to cool down the water.Genuine Hotels.com guest review
New renovations are top notch. Rooms were great.Genuine Hotels.com guest review
We arrived at the hotel just after three in the afternoon. We were told a river view room was not ready and they would inform is when one was available. We went to the lounge to have a drink while we waited. Checkin normally begins at four, so at four we went to the front desk. They didn't have our room available for a further 45 min.Genuine Hotels.com guest review
Chateau Lacombe was a great place to stay. The location was perfect for my conference at the Shaw Centre, and within walking distance to many of the places I wanted to be. The housekeeping staff was very respectful, and the overall service staff was very attentive to my needs.Genuine Hotels.com guest review
"Great room & Unbelievable View"
My stay was perfect! Really foggy morning when I woke up with my room facing the river valley 1803 to be exact. Looking down the valley it was surreal, what a great room. Comfortable sleep, clean room. Got up walked down one block to a starbucks. This hotel might just become my regualr in the city.Genuine Hotels.com guest review
Efficient and clean. Wifi a bit slow.Genuine Hotels.com guest review
Front desk staff were fabulous, our room was disgusting. Found part of a woman's hair weave on the floor and worse still a blood stained Kleenex on the nightstand.contacted front desk and we were upgraded to a suite which was not clean just cleaner. The room service we ordered took far too long to come and when it did our steak was raw. We complained […] and got fresh ones which arrived much quicker still not right but edible. At checkout we listed all complaints and front desk staff organized a refund for food. Read moreGenuine Hotels.com guest review
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