"Staff friendly, clean hotel, but no internet"
Hotel room was pretty but I was there for 2 nights for business. The internet in my room would not work nor the tv. Maintenance came and fixed the tv but their solution was for me to use the business room. I was only on the 7th floor and found others in the elevator with the same issue. We had three people there for the conference and nobody could get […] online. We had a lot of work to do and could not do it. Then when I had to go to the business centre my card would not work so had to go back down, then when I wen to my room the card would not work again. Argh. Frustrating. Staff is very professional and friendly and the rooms were great. Will not stay again though because of the internet issues. If you are there for pleasure.. great place to stay. Be careful a cup of coffee at the cafe is 4.00 and the breakfast buffet is 20.00. They charge room service price at the cafe. Read moreGenuine Hotels.com guest review
"Had an amazing stay in Edmonton"
The hotel was beautiful and it was close to every thing we walked almost every were. The in hotel restaurants had really good food, and the staff was the best part they were friendly, polite, and were amazing at there gobs. More inportantly the hotel was very clean and not just the rooms, but the outside to the bellmen even mop the sidewalk in frount […] of the hotel. I would stay there agan and agan if I could it was that nice of a stay there thank you to all the staff you were incredible. Read moreGenuine Hotels.com guest review
"Good value for a downtown location"
This stay was less than 12 hours -- late night arrival and early morning departure. Everything was as expected: clean and good size room; downtown location was great for our business plans. Did not have a chance to try out any of the hotel services except the breakfast -- which was good without being exceptional.Genuine Hotels.com guest review
"Tieless Tuesdays are a great idea."
The desk staff were very good. The room did not have sheers so whenever I wanted to change clothing I had to darken the room completely. The LaRonde's food was very good and the view was amazing. Our young server wasn't the most efficient. He took a long time to bring us our drinks and let us know that he had to set another table before he could bring […] us our drinks. I can't help but wonder if we were a table of three men rather than three women, if he would have said and done the same thing. We were there on a Tieless Tuesday and the jazz trio was a very nice touch. On Tieless Tuesdays, some bottles of wine were half price which was also a nice touch. I would certainly return on a Tieless Tuesday. Read moreGenuine Hotels.com guest review
Loved the hospitality.Genuine Hotels.com guest review
Very nice, however bathrooms need to be updatedGenuine Hotels.com guest review
"GREAT Location - and Pet Friendly!"
Fantastic, we took our older kids and two Chihuahua's down to visit our son living in Edmonton. The hotel is perfectly situated, up in the morning for a very nice walk along the valley then over to Tim Hortons or Starbucks, each just one block from the hotel! For dinner we had Chicago Deep dish and Hawkeye's pizza which is less than 1/2 block from the […] hotel. The hotel is super clean, beds are comfortable, and the staff very friendly. The price on this is very hard to beat for a downtown hotel even with the 15 bucks thrown in for parking. We will denfiately be back! Read moreGenuine Hotels.com guest review
Terrible and customer services were terribleGenuine Hotels.com guest review
Very convenient location to LRT, taking to shopping & Rexall Centre for a concert.Genuine Hotels.com guest review
"Only negative was the tub."
Enjoyed everything about the hotel except for the condition of the tub. It needs to be replaced,it was cracked and chipping, not in a condition that i would consider taking a bath, I showered only.Genuine Hotels.com guest review
"Excellent location. Good price."
Price was very reasonable for the location and caliber of hotel. The room had an amazing view of downtown.. even the view from the parking garage was breathtaking! The bathtub could use a recoat of enamel, and having to pay an extra $15 for parking wasnt great (+ if your truck is over 6'2" it wont fit in the garage..ours just fit!), but overall the […] stay was excellent! One of the coolest hotels we visited on our road trip! Read moreGenuine Hotels.com guest review
"Great view- ok stay"
Our hotel room had a beautiful view- if you could see past the leaks & disgusting tar. The bathrooms need to be up- graded ASAP. The front desk lady that checked us in was very unfriendly & unhelpful. All in all not the best experience I've had staying in the city.Genuine Hotels.com guest review
I really like staying at this hotel. It is in a really nice location, the staff is friendlyGenuine Hotels.com guest review
We enjoyed our stay very much - comfortable room with a lovely view. Friendly and helpful staff. La Ronde was fantastic. The location was perfect for our event at the Jubilee Auditorium and great that you are across the street from Macdougall United Church where we attended their Sunday service. We would definitely come again. A couple of issues: no […] ice machine could be found on the 15th or 13th floor. Also the small window in our room 1501 had some condensation/dirt possibly due to age of the window. Thanks again. Read moreGenuine Hotels.com guest review
"Great place to stay for a while"
rooms are good and have comfy bed but requesting microwave is expensive staff service was nice and location is great and near, was looking to have pool and microwave for foodGenuine Hotels.com guest review
Liked the staff. Rooms are tired, windows need replacing, tubs are old and tired. Bed was very comfortable, room nice and clean, liked bathroom supplies provided.Genuine Hotels.com guest review
"Money is worth the stay."
Clean room, comfortable beds and very quiet, Front staff were not as informative as they could have been (neglected to tell us that the top floor restaurant is closed on Mondays). This was an imposition as my elderly parents had hoped to stay in the hotel and eat there. There is a bit of attention needed to windows (very dirty and non-operational). […] Overall stay was positive. Read moreGenuine Hotels.com guest review
"Long Weekend Downtown"
We travelled in from Saskatoon for shopping and a relaxing weekend. The hotel was well located for access to the downtown restaurants. The staff was very helpful and pleasant. Unfortunately the hotel is being renovated which is dearly needed so parking was a little difficult at times. That said the low room rate was fair compensation. The hotel bar […] and revolving restaurant were not affected at all. We would definitely return. Read moreGenuine Hotels.com guest review
The hotel was comfortable and we would stay there again. My husband found that the cold water was not very cold and he needed to take a cold/ice bath after his Canada Day Race Run. He had to keep going to the ice machine to get ice to cool down the water.Genuine Hotels.com guest review
New renovations are top notch. Rooms were great.Genuine Hotels.com guest review
We arrived at the hotel just after three in the afternoon. We were told a river view room was not ready and they would inform is when one was available. We went to the lounge to have a drink while we waited. Checkin normally begins at four, so at four we went to the front desk. They didn't have our room available for a further 45 min.Genuine Hotels.com guest review
Chateau Lacombe was a great place to stay. The location was perfect for my conference at the Shaw Centre, and within walking distance to many of the places I wanted to be. The housekeeping staff was very respectful, and the overall service staff was very attentive to my needs.Genuine Hotels.com guest review
"Great room & Unbelievable View"
My stay was perfect! Really foggy morning when I woke up with my room facing the river valley 1803 to be exact. Looking down the valley it was surreal, what a great room. Comfortable sleep, clean room. Got up walked down one block to a starbucks. This hotel might just become my regualr in the city.Genuine Hotels.com guest review
Efficient and clean. Wifi a bit slow.Genuine Hotels.com guest review
Front desk staff were fabulous, our room was disgusting. Found part of a woman's hair weave on the floor and worse still a blood stained Kleenex on the nightstand.contacted front desk and we were upgraded to a suite which was not clean just cleaner. The room service we ordered took far too long to come and when it did our steak was raw. We complained […] and got fresh ones which arrived much quicker still not right but edible. At checkout we listed all complaints and front desk staff organized a refund for food. Read moreGenuine Hotels.com guest review
For my purposes - the location was in walking distance of my destinations. Renovations are definitely needed in the bathrooms. The windows are in need of TLC. Front desk staff could use training on surrounding services. Parking fees were a surprise and should be included in the room charge.Genuine Hotels.com guest review
"Do not stay at this hotel."
No water in the morning. No shower. No teeth brushing. This hotel has clearly seen better days.Genuine Expedia guest review
"hotel with a view..............."
nice view but run down, could of been cleaner, staff could of been more noligable. wouldn,t stay there again.Genuine Expedia guest review
"Satisfaction with excellent service."
The hotel is old and is undergoing a total renovation. The lobby and public rooms were done and the hotel reopened. However there are 23 floors and so far (June 2014) only 3 residential floors have been finished. My room on the 16th floor was just fine except for the bathroom where the bathtub had many patches. The patches were smooth but noticeable. […] The hotel location high above the river valley is a big plus. The revolving restaurant on the 24th floor gives a 360 degree view of the city. Read moreGenuine Hotels.com guest review
"Great downtown hotel - super value"
This iconic downtown hotel has undergone a few facelifts over the years but is still very good. Well located at the top of Bellamy Hill and close to the downtown. I would have never thought to search this hotel thinking it might be a top end price per night place but at the rate we paid we were very pleased. I cannot imagine other "value priced" hotels […] offering this quality of accomodation, service and cleanliness. Nice pub on the main floor and a decent fitness room Read moreGenuine Expedia guest review
"Location: Outstanding. Experience: underwhelming."
The location, amenities, and ease of access for this hotel are its main highlights. It is so close to many central hubs in downtown Edmonton, offers superb views of the river, and is a unique style of building in an era of rectangular dull structures. The interiors have been slightly modernized, but still fall short of being considered up to date. As […] this was my first time visiting the hotel I expected a bit more of a welcome, but I got a standard check in with no acknowledgement. To me, as a hotel, I would want to impress first time stayers as they are the ones most likely to write either a very good or very bad review. No room upgrades of anytime, simply got what I paid for. While upgrades are indeed a bonus, a hotel well below full capacity (I had asked) should be able to offer upgrades to first time stays as a way to show appreciation. The price is high, but all of the hotels in Edmonton are. I wish I had better things to say about the hotel, as it has great potential, but it just fell short in too many areas. My main gripe? PLUGS. In this day and age.. people need to charge things. There are so few receptacles in the room, and they are spaced so far apart - it was incredibly frustrating. The gym had many faulty pieces of equipment (including all 3 elliptical machines), and had a feeling of 'we check it once a month'. Read moreGenuine Expedia guest review
"Second time dirty room"
I have stayed at this hotel on several occasions and have had no problems but the last two times I have stayed the room has been duty. The windows had snoty hand prints from a child on them and this last time there was a bunch of hair in the tubGenuine Expedia guest review
"Low rates for a reason"
While Chateau Lacombe has a great location and was likely a nice place in hits hay day, they have failed to keep the property up and where they have tried to they have taken short cuts. An example would be my sheets had patches on them from a previous rip... Why not just replace the sheet? More noticible signs of wear and tear could be found in the […] washroom. Counters are chipped and scratched, bathtub was worn out and toilet had to be flushed twice in order to completely flush. Read moreGenuine Expedia guest review
"Nice and friendly hotel."
I traveled up to Edmonton for the Lady Gaga concert and needed a hotel to stay at. I had originally booked a hotel closer to Rexall Place, but I am so happy I chose this one instead. While checking in, the employee behind the desk made conversation with me, asked if I was there for the concert etc. The room was a nice size, and had a decent view of […] the city, although the room was a little chilly as the window had been open all day. The window was hard to close, as it had slipped off the tracks to close it, so I had to slip my hand out and push it up while pulling it in to get it to slip back on and close. The only other flaw, was that on both beds there were stains, one on the sheets and the other on the pillow of the other bed. Luckily it wasn't a problem as I was alone and able to switch the pillows. Read moreGenuine Expedia guest review
"Miss the mark"
I've stayed at this hotel over a dozen visits now. Generally I appreciate the service and location. The hotel is well kept, but showing its age in a few areas. This stay, the service was a bit off, not terrible, but not great. I ordered breakfast that didn't show up, and most lamps, the fridge, and coffee maker were all unplugged. Not a big deal, just […] an overlooked annoyance. I'll stay here again, but its time for the Chateau Lacombe to shape up. Read moreGenuine Hotels.com guest review
"Handy location for business or pleasure travel"
Although the location is ideal and my room was comfortable, I was disappointed overall comparing my recent stay at the Chateau Lacombe with 3 other downtown Edmonton hotels I have used in the past 6 months. The biggest disappointment was requesting in-room breakfast. Although I used the card provided and hung it outside my door well ahead of deadline, […] the menu card was not picked up that evening. I called front desk to report this, but when I checked the next morning, the menu card still was not picked up. After a second call to front desk (room service repeatedly rang busy), someone was sent to pick up my order. Breakfast arrived relatively promptly after that, but with no apology. I also think that $40 (including tip) is steep for standard breakfast and that coffee should be included not extra. The young woman at check-in spoke so fast I had trouble understanding her. However, the young woman at checkout was vivacious and personable and seemed genuine in her invitation to stay with the Chateau next time I visited Edmonton. Read moreGenuine Expedia guest review
"Nice place. Amazing view"
it was ok... the big issue was the plumbing. when someone else showered it made almost unbearable noise. Needs a serious plumbing updateGenuine Expedia guest review
"Nice hotel, central!"
We stay in this hotel for a the weekend, was very happy. Very professional and accommodating stuff.Genuine Expedia guest review
"Excellent Hotel for your downtown stay"
This hotel is a great location for your downtown stay. The staff is always super friendly and the lobby is always kept very clean. Our room was very clean and came with all the amenities we needed. What we didn't have (forgot) was provided for us by front desk. The restaurant located in the lobby is excellent for breakfast whether you are having their […] buffet or ordering from the menu. Their service is exceptional. Although this is a bit of an older hotel it certainly does not feel like that once you are inside. Read moreGenuine Expedia guest review
"Too noisy for business travellers"
You would think that a hotel of this nature would be courteous in placing rowdy teenagers who stroll in at 0145 in the morning on a floor that does not have business customers (or on a floor by themselves), or better yet, tell them to be respectful of other guests or they are not welcome at the hotel. I called security but it took 3 tries to get to […] the front desk. They eventually responded but as a business traveller I can tell you that I will never stay there again. The check-in also took forever. Read moreGenuine Hotels.com guest review
"Excellent hotel in a good location of the town"
Reception was good, staff quite friendly and the facility world classGenuine Expedia guest review
"One minute by foot..."
No need to take a cab to reach lots of good restaurant in town, shooping and activities. The view of the town is not amazing but the hall of the hotel is beautiful. The restaurant on the top floor gives a good view and there is live music.Genuine Hotels.com guest review
"Poor access to parking"
Acceptable , not a 4 star hotel, rates average in my opinion, also the top restaurant needs more fines.Genuine Expedia guest review
"Nice historic hotel"
Really good experience. Very courteous service. Only stayed one evening. Enjoyed the ambience of the lounge ovewlooking the river valley.Genuine Expedia guest review
"Location - only advantage"
Very convenient location. close to city center shopping malls (HR is only 300~400 meters away) and public transportations (train station and bus stop are within walking distance). Parking is extra charge (not really nice but understandable since it's at downtown). Very limited furniture in the suite (maybe because of the type of room selected). No fridge […] or bottle water provided (need to bring your own beverages). Air conditioning unit is fairly loud when running. Tap water very difficult to control. Internal decoration is kind of old. Read moreGenuine Expedia guest review
Very comfortable. Initially not easy to find but once we figured it out was great. Could use a new bathtub but otherwise very comfortableGenuine Hotels.com guest review
"Choose this hotel for it's location."
The bed was comfortable, the rest of the room looked run down (carpets, furnishings).Genuine Expedia guest review
By pure luck, got a room on the new concierge level - Fabulous!! Great Service. VERY nice staff at front desk, lounge, and especially on concierge level. Wonderful food!! New floor is brand new, modern & very clean. Rest of hotel is generally very good, but there are a few spots that need work (and that they are obviously renovating). Great location […] for downtown as well as getting around Edmonton in general - we were visiting friends and relys and went all over the place. Read moreGenuine Expedia guest review
"Tired and Dated"
Great views if you get a river view room, hotel very dated and tired looking rooms very basic.Genuine Hotels.com guest review
"Given a dirty room upon check in."
At ime of checkin we were given keys to our room and when we entered the room it was disgustingly dirty and had not been cleaned.We checked in at 530pmGenuine Expedia guest review
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