The location is good - easy access to LRT. However the pillows and mattress were extremely uncimfortable.Genuine Hotels.com guest review
drafty older hotel, had to keep the heat on high to overcome the draft from the windows, bed was hard as sleeping on the floorGenuine Hotels.com guest review
"Great Hotel and Location"
Everything was great. Can't think of a negative thing.Genuine Hotels.com guest review
"Weekend at CFR"
Weekend stay at Chateau was wonderful. They finally put fridges in the rooms? Was one in our room anyways. We stay at Chateau every year when we go to CFR & always put on their questionnaire that a fridge would be nice!Genuine Hotels.com guest review
"Nice but missing something"
Stayed for business. Was given wrong key to a room that was already being used. I had to wait another 10 minutes to get a proper key and room. The Lacombe is nice but little things are detracting from its "high end" hotel feel.Genuine Hotels.com guest review
"Not a great neighborhood"
There is a halfway house about a block away and a lot of seedy types in the neighborhood. Not a nice area of town.Genuine Hotels.com guest review
"What a rip off!"
When I booked the room on Hotels.com it was advertised as a $200.00p/n value. When I checked in to my room, I was disappointed. The room was old and drab, the exterior of the windows were dirty, the room was old and dated with marks and scratches on the walls. The bathroom countertops, were old white laminate and chipped, the enamel in the shower was […] peeling away at the drain in a white but now yellowing stained tub. The grouting was filthy. I called Hotels.com and they said they would call and have me moved to another room. I was told I was going to be upgraded, only to walk out of my current room into the exact same looking room 4 floors higher. At that point, I gave up and dealt with it. The sad thing is the Website was advertising their new concierge rooms starting at $128.00p/n which looked great yet my room was supposedly valued at $200. None the less, I won't stay there again. It makes you wonder if they dish out the old/dated rooms to those who buy rooms online because they are selling them off at a deal... Read moreGenuine Hotels.com guest review
"Great for overnight stay"
Checked in later in evening, had my reservation on file was very quick and efficient. Check out in the morning was the same fast efficient. My bill was left in my room everything was correct. The room was clean. Free WiFiGenuine Hotels.com guest review
"Long drive = satisified. :)"
My brother and I drove up for a concert at the end of October. I'd found Chateau Lacombe on Hotels.ca and the price was right. Reading some of it's reviews had made me nervous but I can honestly say that my own experience was fantastic. Sure, the bathrooms could use some updating but the cleanliness and comfort of the rooms exceeded our expectations. […] The beds are cozy, the room temperture adjusted easily, the complimentary coffee was delicious and the towels were fresh. Our room was close to the elevator but the floor was very quiet. I'd read a few reviews about the parking being an issue but we happily used the vallet service - which did cost $20 - but it was worth the piece of mind and freedom from the hassel trying to park downtown which is just as expensive elaewhere. The vallet guys were super friendly and fast. At the fromt desk, Sander helped check us in when we arrived; he was very polite and helpful. Because I'd booked the room online everything was ready for us upon arrival. Overall we had a great stay; the location was prefect and had easy downtown access to Pubs, restaurants and the LRT. The view from the room was an added bonus and I regret not checking out the revolving restaurant in the top of the hotel. Yup, I would definitely stay here again. Read moreGenuine Hotels.com guest review
"Above and Beyond"
The mgr and staff went above and beyond. Room was not ready but they gave us a nicer room and comp breakfast for our inconvenience. Turned a bad situation to a fantastic experience. Customer service is alive and well at this hotel.Genuine Hotels.com guest review
There was water stains on the ceiling as well as the curtains in the window. The water was hardly warm enough to shower. However you could get hot water from the sink. I think next time I'm in edmonton ill check out an other hotel nearby.Genuine Hotels.com guest review
just okayGenuine Hotels.com guest review
Two things that were most frustrating. TV didn't work but I didn't realize this until it was too late to have it either changed out or moved to another room. Learned something about Edmonton because the free internet was very slow so I read the room magazines. Biggest issue was the parking ticket from Impark even though I had followed the rules. Front […] desk said they would take care of it - thanks! But it was a nuisance to have to return to the hotel to deal with it when I wasn't at fault. Read moreGenuine Hotels.com guest review
Nice room but in need of updating.Genuine Hotels.com guest review
Dated. The hotel was nice. The tub had peeling enamel and there was signs of wear around the room. Cleanliness and friendliness was not an issue.Genuine Hotels.com guest review
Very disappointed when we got there I had booked and paid for 2 rooms and they said they only had the 1, thank heavens I saved my confirmation and they found us another!Genuine Hotels.com guest review
TV reception poor on 9th floor bathroom untidy.overpriced for conditions.Genuine Hotels.com guest review
"Date night stay"
It was an ok stay. Great location , enjoyed the bar area. My only yuck is paper thin walls ..the room next to us was so loud at 3am i had to bang in the door to shut up !! I didnt liks the bed & pillows hard & lunpy. The room was tired looking scuffed up funiture , but the view was amazing.Genuine Hotels.com guest review
Everything seemed good when I first arrived at the hotel. I left my licence plate number and the name of my boyfriend with a room key because he wasn't going to be at the hotel until 4am. When he arrived the concierge said she had no info left for her and that she had to call the room. She called to make sure it was okay for him to enter the room. I […] said I left all his name and a room key for him at the desk. All I got was opps I just found it. We couldn't sleep because it was so noisy l. It was like the walls were paper thin. When went went to leave we both had parking tickets. They did take care if the tickets so that was good. I am very unimpressed with this hotel. I would expect more for the price. Read moreGenuine Hotels.com guest review
Starting from the parking.... Told by hotel staff to park on the highest level due to break in problem. Hotel room on 5th floor was 1980's furnishings(like a restore) chairs loose, TV would not work from remote, phones would not ring (hotel maint. changed one out) carpet had stains "dog I believe" Ended stay by being charged for parking on top of room […] cost??? My wife spent her time in the room as I was in Hospital... Bad experience...... Read moreGenuine Hotels.com guest review
"Great View but doesnt match expectations"
I was amazed by the beautiful view, but that was it. When you are going to a place that fancy in the lobby, I don't know about you but I expect there to be a comforter or a really comfortable bed spread. Honestly the Century Casino Hotel is so much better. For the same price I paid here, I could have gotten a nicer suite elsewhere. Sure I wouldn't have […] the view but my comfort is more important than a view. The Union Bank Inn is also much classier thathan this place. It took a half an hour to check out which is rediculous and they never mentioned that parking is plus tax. Honestly I would have rather put money in a meter. Very frustrating experience! Read moreGenuine Hotels.com guest review
Not enough towels for 4 people.Genuine Hotels.com guest review
"Too Much Construction Noise"
The room was nice, but the construction noise at 7 AM was unbearable.Genuine Hotels.com guest review
"Charming Downtown Hotel"
Chateau Lacombe is a charming hotel located in the heart of Edmonton's downtown. The room was very comfortable and the staff was friendly. We ordered room service after coming back hungry from a late show and it was quite good and nicely presented. We found the entrance on the hillside somewhat awkward and difficult to access and the ongoing renovations […] on the front windows exacerbated the problem. They did forget to bring a third towel and wash cloth for the third guest that was booked, but when we called the front desk, they brought them right away. There are extra fees for parking, which is apparently hard to avoid downtown... Read moreGenuine Hotels.com guest review
"Great as usual"
Great as usual, hotel clean and easy to get in and out of.Genuine Hotels.com guest review
"Good Hotel but needs a few amenities"
The hotel was OK but the staff were a bit stand-offish. Construction in the front of the hotel was quite annoying. Plus, the hotel bar closed very early (11:00 PM) and since there are no other establishments for 3-4 blocks this was a pain. Finally, there's a big halfway house a block away and that was also a concern. But if it's just a room you want, […] the rooms here are very nice and many have great river valley views - at an additional cost. Read moreGenuine Hotels.com guest review
Construction made it difficult to register and park. The girl at the desk was very good.Genuine Hotels.com guest review
construction on main enterance was a pain,bath tub was scratched and looked like a child fixed it. Room was comfortable and was clean. Was xtra charges for breakfast and parking, bit of a surprize.Area a bit scary.Genuine Hotels.com guest review
Nice place to stayGenuine Hotels.com guest review
nice hotel at a good price but maid service was not that good. They didn't replace toiletries or coffee and supplies in the room. Fitness Centre was nice, food was good.Genuine Hotels.com guest review
"Excellent hotel in central Edmonton"
Excellent service, central location. Superior rooms with great view! No desk in the room.Genuine Hotels.com guest review
Construction going on no warning Told me no free breakfast no free parking because i booked threw expediaGenuine Hotels.com guest review
Parking was a joke-as stated in all other reviews. Called the front desk for room service, was told to wait for a call back that never came. Got the room for location-great location right downtown.Genuine Hotels.com guest review
Our stay was good but did like having to pay for parking being a guest in the hotel!Genuine Hotels.com guest review
"Close to Shaw Conference"
The overall stay was horrible. Construction going on, view through window was lines from a hanging window washer unit. Couldn't find the parking parkade, had to pay for parking, hammers and drills at 8am, trying to figure out how to even get to the doors to check in was ridiculous. Will not stay again.Genuine Hotels.com guest review
front desk was not real welcoming. i don't think the clerk even smiled. the concierge were very good at helping us move with the construction. why was the lounge closed after the football game. there were lots of fans in this hotel.Genuine Hotels.com guest review
Was some construction at the front of hotel but was a minor inconvenience.Genuine Hotels.com guest review
"Good down town location"
We enjoyed our stay. Came in for a football game. Very convenient to get to LRT. Staff was very friendly, even tho we were cheering for the OTHER team !!Genuine Hotels.com guest review
"Renovation under way - stay here when completed"
The hotel was under construction, hence noisy and with a temporary entrance and no cabs outside. It is dated so the reno is needed. Stay there when it is complete or give a discount to those who stay there now.Genuine Hotels.com guest review
It was nice.Genuine Hotels.com guest review
When we arrived, the front part of the hotel almost impossible to access by car due to the constuction, so the very friendly attendant helped me to back out of the area. And gave me instructions on how to get to the parking garage. We were able to check in earlier than they normally allow, and this helped as the event we were there to attend started […] at the time the check-in time was. The room was good but as I was in a double room, and not a king, I received one of the non-renovated ones. The furniture was dated and old looking and the windows had black stuff on their caulking, kinda gross. Other than the older room it was a pleasant hotel and the staff were friendly and helpful. Read moreGenuine Hotels.com guest review
"clean comfortable and handy to downtown sites"
overall we were happy with the experience, the staff were friendly and helpful the room was clean (the bathroom was a little out dated and in need of an up grade but very clean)Genuine Hotels.com guest review
"Great job guys"
Well looked after with chateau lacombe. Very pleasent and looks like a great place to work.Genuine Hotels.com guest review
Hotel ok. Very old and dated. Need a total refresh. Gross elevators to parking. Parking extra of coarse. Wouldn't stay here again. Seems like all downtown Edmonton hotels are old and datedGenuine Hotels.com guest review
Good spot, the only thing I would complain about is the parking spot. It is just placed very inconveniently. Rooms were decent nothing special, pay for what you getGenuine Hotels.com guest review
"Very nice older hotel"
I saw a bobby pin on the carpet and watched to see if was picked up in my 4 night 5 day stay....it was not...I also found a pill under the TV.Genuine Hotels.com guest review
"Engagement at La Ronde"
Great caring staff, awesome revolving restaurant ..... and SHE SAID YES!!!Genuine Hotels.com guest review
"Tell us about your stay"
Parking and outside staff needs work, parking should not be billed the full $15 while construction is ongoing.Genuine Hotels.com guest review
"My one night booking"
Great staff....polite, accommodating and cheerful my room however was not as great as the staff: my bathroom floor was sticky, I had bath towel, but no hand towel or face cloth...previous guests had left cpl empty plastic bags that the cleaning staff missed and...I found the air conditioning in the hallways too cold. Also, I was disappointed I had no […] fridge which of course I overlooked when I booked....one more thing...the ladies washroom via lobby was really clean and nice; however, again there was a sight in one of the stalls as I exited. Not necessarily cleaning staff at fault...a patron may have been recently disrespectful. Read moreGenuine Hotels.com guest review
"All I needed"
Was a pleasant stay had everything you needed. It was quite and conveniently located with easy access to the city centre and light rail. The building itself is a bit dated and in need of some work. But all in all was fine and would stay again.Genuine Hotels.com guest review
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