Terrible and customer services were terribleGenuine Hotels.com guest review
Very convenient location to LRT, taking to shopping & Rexall Centre for a concert.Genuine Hotels.com guest review
"Only negative was the tub."
Enjoyed everything about the hotel except for the condition of the tub. It needs to be replaced,it was cracked and chipping, not in a condition that i would consider taking a bath, I showered only.Genuine Hotels.com guest review
"Excellent location. Good price."
Price was very reasonable for the location and caliber of hotel. The room had an amazing view of downtown.. even the view from the parking garage was breathtaking! The bathtub could use a recoat of enamel, and having to pay an extra $15 for parking wasnt great (+ if your truck is over 6'2" it wont fit in the garage..ours just fit!), but overall the […] stay was excellent! One of the coolest hotels we visited on our road trip! Read moreGenuine Hotels.com guest review
"Great view- ok stay"
Our hotel room had a beautiful view- if you could see past the leaks & disgusting tar. The bathrooms need to be up- graded ASAP. The front desk lady that checked us in was very unfriendly & unhelpful. All in all not the best experience I've had staying in the city.Genuine Hotels.com guest review
I really like staying at this hotel. It is in a really nice location, the staff is friendlyGenuine Hotels.com guest review
We enjoyed our stay very much - comfortable room with a lovely view. Friendly and helpful staff. La Ronde was fantastic. The location was perfect for our event at the Jubilee Auditorium and great that you are across the street from Macdougall United Church where we attended their Sunday service. We would definitely come again. A couple of issues: no […] ice machine could be found on the 15th or 13th floor. Also the small window in our room 1501 had some condensation/dirt possibly due to age of the window. Thanks again. Read moreGenuine Hotels.com guest review
"Great place to stay for a while"
rooms are good and have comfy bed but requesting microwave is expensive staff service was nice and location is great and near, was looking to have pool and microwave for foodGenuine Hotels.com guest review
Liked the staff. Rooms are tired, windows need replacing, tubs are old and tired. Bed was very comfortable, room nice and clean, liked bathroom supplies provided.Genuine Hotels.com guest review
"Money is worth the stay."
Clean room, comfortable beds and very quiet, Front staff were not as informative as they could have been (neglected to tell us that the top floor restaurant is closed on Mondays). This was an imposition as my elderly parents had hoped to stay in the hotel and eat there. There is a bit of attention needed to windows (very dirty and non-operational). […] Overall stay was positive. Read moreGenuine Hotels.com guest review
"Long Weekend Downtown"
We travelled in from Saskatoon for shopping and a relaxing weekend. The hotel was well located for access to the downtown restaurants. The staff was very helpful and pleasant. Unfortunately the hotel is being renovated which is dearly needed so parking was a little difficult at times. That said the low room rate was fair compensation. The hotel bar […] and revolving restaurant were not affected at all. We would definitely return. Read moreGenuine Hotels.com guest review
The hotel was comfortable and we would stay there again. My husband found that the cold water was not very cold and he needed to take a cold/ice bath after his Canada Day Race Run. He had to keep going to the ice machine to get ice to cool down the water.Genuine Hotels.com guest review
New renovations are top notch. Rooms were great.Genuine Hotels.com guest review
We arrived at the hotel just after three in the afternoon. We were told a river view room was not ready and they would inform is when one was available. We went to the lounge to have a drink while we waited. Checkin normally begins at four, so at four we went to the front desk. They didn't have our room available for a further 45 min.Genuine Hotels.com guest review
Chateau Lacombe was a great place to stay. The location was perfect for my conference at the Shaw Centre, and within walking distance to many of the places I wanted to be. The housekeeping staff was very respectful, and the overall service staff was very attentive to my needs.Genuine Hotels.com guest review
"Great room & Unbelievable View"
My stay was perfect! Really foggy morning when I woke up with my room facing the river valley 1803 to be exact. Looking down the valley it was surreal, what a great room. Comfortable sleep, clean room. Got up walked down one block to a starbucks. This hotel might just become my regualr in the city.Genuine Hotels.com guest review
Efficient and clean. Wifi a bit slow.Genuine Hotels.com guest review
Front desk staff were fabulous, our room was disgusting. Found part of a woman's hair weave on the floor and worse still a blood stained Kleenex on the nightstand.contacted front desk and we were upgraded to a suite which was not clean just cleaner. The room service we ordered took far too long to come and when it did our steak was raw. We complained […] and got fresh ones which arrived much quicker still not right but edible. At checkout we listed all complaints and front desk staff organized a refund for food. Read moreGenuine Hotels.com guest review
For my purposes - the location was in walking distance of my destinations. Renovations are definitely needed in the bathrooms. The windows are in need of TLC. Front desk staff could use training on surrounding services. Parking fees were a surprise and should be included in the room charge.Genuine Hotels.com guest review
"Satisfaction with excellent service."
The hotel is old and is undergoing a total renovation. The lobby and public rooms were done and the hotel reopened. However there are 23 floors and so far (June 2014) only 3 residential floors have been finished. My room on the 16th floor was just fine except for the bathroom where the bathtub had many patches. The patches were smooth but noticeable. […] The hotel location high above the river valley is a big plus. The revolving restaurant on the 24th floor gives a 360 degree view of the city. Read moreGenuine Hotels.com guest review
"Miss the mark"
I've stayed at this hotel over a dozen visits now. Generally I appreciate the service and location. The hotel is well kept, but showing its age in a few areas. This stay, the service was a bit off, not terrible, but not great. I ordered breakfast that didn't show up, and most lamps, the fridge, and coffee maker were all unplugged. Not a big deal, just […] an overlooked annoyance. I'll stay here again, but its time for the Chateau Lacombe to shape up. Read moreGenuine Hotels.com guest review
"Too noisy for business travellers"
You would think that a hotel of this nature would be courteous in placing rowdy teenagers who stroll in at 0145 in the morning on a floor that does not have business customers (or on a floor by themselves), or better yet, tell them to be respectful of other guests or they are not welcome at the hotel. I called security but it took 3 tries to get to […] the front desk. They eventually responded but as a business traveller I can tell you that I will never stay there again. The check-in also took forever. Read moreGenuine Hotels.com guest review
"Excellent hotel in a good location of the town"
Reception was good, staff quite friendly and the facility world classGenuine Expedia guest review
"One minute by foot..."
No need to take a cab to reach lots of good restaurant in town, shooping and activities. The view of the town is not amazing but the hall of the hotel is beautiful. The restaurant on the top floor gives a good view and there is live music.Genuine Hotels.com guest review
"Poor access to parking"
Acceptable , not a 4 star hotel, rates average in my opinion, also the top restaurant needs more fines.Genuine Expedia guest review
"Nice historic hotel"
Really good experience. Very courteous service. Only stayed one evening. Enjoyed the ambience of the lounge ovewlooking the river valley.Genuine Expedia guest review
"Location - only advantage"
Very convenient location. close to city center shopping malls (HR is only 300~400 meters away) and public transportations (train station and bus stop are within walking distance). Parking is extra charge (not really nice but understandable since it's at downtown). Very limited furniture in the suite (maybe because of the type of room selected). No fridge […] or bottle water provided (need to bring your own beverages). Air conditioning unit is fairly loud when running. Tap water very difficult to control. Internal decoration is kind of old. Read moreGenuine Expedia guest review
Very comfortable. Initially not easy to find but once we figured it out was great. Could use a new bathtub but otherwise very comfortableGenuine Hotels.com guest review
"Choose this hotel for it's location."
The bed was comfortable, the rest of the room looked run down (carpets, furnishings).Genuine Expedia guest review
By pure luck, got a room on the new concierge level - Fabulous!! Great Service. VERY nice staff at front desk, lounge, and especially on concierge level. Wonderful food!! New floor is brand new, modern & very clean. Rest of hotel is generally very good, but there are a few spots that need work (and that they are obviously renovating). Great location […] for downtown as well as getting around Edmonton in general - we were visiting friends and relys and went all over the place. Read moreGenuine Expedia guest review
"Tired and Dated"
Great views if you get a river view room, hotel very dated and tired looking rooms very basic.Genuine Hotels.com guest review
"Given a dirty room upon check in."
At ime of checkin we were given keys to our room and when we entered the room it was disgustingly dirty and had not been cleaned.We checked in at 530pmGenuine Expedia guest review
"Good central hotel. Great views and very clean."
Overnight stay to attend performance at the Winspear Theatre.Genuine Expedia guest review
Staff were excellent in getting transportation for concert. Rooms were clean/quiet, well except for us!! We tried to stay quiet!! Parking was an additional 15$ as they sold the parking lot???Genuine Expedia guest review
Good location. Excellent price. Would definitely stay here again for business in Edmonton.Genuine Expedia guest review
If you're looking for a less-expensive place to stay but aren't too fussy about where you crash at the end of the day, this place is for you. It's right downtown, which is awesome, however the maintenance of the hotel is kind of iffy and you have to have a fondness for early 80s hotel furniture. The stuffiness of the front desk staff does not match […] the hotel they're working for. Read moreGenuine Hotels.com guest review
"Overall wonderful hotel!"
Stayed at the Cheateau Lacombe over the weekend for a event being held at the Shaw Center. The front desk & other staff were very friendly & helpful. Some of the nicest workers I've met at any of the hotels around Edmonton! The hotel was clean & the rooms were nice. Lots of parking for vechiles & the hotel is located only a short walk to the Shaw center. […] I would definitely recommend this hotel to anyone. Great price & Great hotel! Read moreGenuine Hotels.com guest review
Great rooms and service! Maintanance of the roo. be a little better. My wall outlet was moving around inthe socket. n it extremely hard to plug things in. Also there could be more plug in s in the room in general could only find one that was accessible soo not quite enough! The valleu service and service overall all was impecable! Everytime I go there […] I get treated great and get everything a guest could ask for from there front door man. In all I would deffinatly recommend stay here anytime.The service is perfect the location is stellar and the food is amazing. In all I give the place a 9 out of 10 Read moreGenuine Hotels.com guest review
the staff provided great service and were friendlyGenuine Expedia guest review
I wouldn't ever stay there again!! My girl friend and I checked in to this hotel, had dinner and went out to a concert. During the concert we got separated so she went back to the hotel to meet me at our room. When she went to the front desk to ask for another room key, they said your name is on the registry and you have to leave. Security took he up […] to the room made her take all of her stuff out of the room and kicked her out!! Luckily we had friends staying on another floor so she had another place to go. I mean come on people.... If her stuff is in the room and her and my ID is sitting I'm the room, don't you think we're here together?? Needless to say, there is no way in hell I'd stay there again!! Read moreGenuine Expedia guest review
"Nice hotel close to downtown"
The staff was very friendly the rooms were spaciousGenuine Expedia guest review
"Pet friendly and down town"
Super fast check in with professional staff. The hotel is located right down town in the heart of Edmonton. The rooms where quiet and clean, the furniture was a bit beat up and could use with a new TV stand. Would have prefer to have a king size bed rather than two double beds. Another HUGE thing was the hotel is pet friendly and not charging a small […] fortune for your kids with fur to come with you. Read moreGenuine Expedia guest review
Response by Chateau Lacombe Hotel Thank you for taking the time to share your feedback regarding your stay at the Chateau Lacombe Hotel. We are pleased that you enjoyed the location of the hotel. We too think we are in the perfect location with the city as our front yard and our picturesque river valley as our back yard. We look forward to welcoming you and your fur babies back soon. Yours in hospitality,
Location couldn't get better. Service was fantastic. Rooms were a little old and require updating but thats about it.Genuine Hotels.com guest review
"Not up to the rate"
I was very disappointed. Cleanliness of bathroom and an inoperable wifi connection makes it hard to justify 150 dollars.Genuine Hotels.com guest review
Was the Size of a closet nothing like the picture you show on the siteGenuine Hotels.com guest review
"great views of river valley"
great location and food excellentGenuine Hotels.com guest review
I was not impressed with this hotel. The rooms were old and needed renos. My room also could have been cleaned better and the staff werent that friendly.Genuine Hotels.com guest review
Old hotel... Okay for the most part. Great view of the river .Genuine Expedia guest review
"Great room for the price"
Such a great price cannot complain about much, only thing that would have made room better was a fridge in the room.Genuine Hotels.com guest review
Was actually disappointed. Looked nice, but the details weren't there.Genuine Hotels.com guest review
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