For my purposes - the location was in walking distance of my destinations. Renovations are definitely needed in the bathrooms. The windows are in need of TLC. Front desk staff could use training on surrounding services. Parking fees were a surprise and should be included in the room charge.Genuine Hotels.com guest review
"Satisfaction with excellent service."
The hotel is old and is undergoing a total renovation. The lobby and public rooms were done and the hotel reopened. However there are 23 floors and so far (June 2014) only 3 residential floors have been finished. My room on the 16th floor was just fine except for the bathroom where the bathtub had many patches. The patches were smooth but noticeable. […] The hotel location high above the river valley is a big plus. The revolving restaurant on the 24th floor gives a 360 degree view of the city. Read moreGenuine Hotels.com guest review
"Miss the mark"
I've stayed at this hotel over a dozen visits now. Generally I appreciate the service and location. The hotel is well kept, but showing its age in a few areas. This stay, the service was a bit off, not terrible, but not great. I ordered breakfast that didn't show up, and most lamps, the fridge, and coffee maker were all unplugged. Not a big deal, just […] an overlooked annoyance. I'll stay here again, but its time for the Chateau Lacombe to shape up. Read moreGenuine Hotels.com guest review
"Too noisy for business travellers"
You would think that a hotel of this nature would be courteous in placing rowdy teenagers who stroll in at 0145 in the morning on a floor that does not have business customers (or on a floor by themselves), or better yet, tell them to be respectful of other guests or they are not welcome at the hotel. I called security but it took 3 tries to get to […] the front desk. They eventually responded but as a business traveller I can tell you that I will never stay there again. The check-in also took forever. Read moreGenuine Hotels.com guest review
"One minute by foot..."
No need to take a cab to reach lots of good restaurant in town, shooping and activities. The view of the town is not amazing but the hall of the hotel is beautiful. The restaurant on the top floor gives a good view and there is live music.Genuine Hotels.com guest review
Very comfortable. Initially not easy to find but once we figured it out was great. Could use a new bathtub but otherwise very comfortableGenuine Hotels.com guest review
"Tired and Dated"
Great views if you get a river view room, hotel very dated and tired looking rooms very basic.Genuine Hotels.com guest review
If you're looking for a less-expensive place to stay but aren't too fussy about where you crash at the end of the day, this place is for you. It's right downtown, which is awesome, however the maintenance of the hotel is kind of iffy and you have to have a fondness for early 80s hotel furniture. The stuffiness of the front desk staff does not match […] the hotel they're working for. Read moreGenuine Hotels.com guest review
"Overall wonderful hotel!"
Stayed at the Cheateau Lacombe over the weekend for a event being held at the Shaw Center. The front desk & other staff were very friendly & helpful. Some of the nicest workers I've met at any of the hotels around Edmonton! The hotel was clean & the rooms were nice. Lots of parking for vechiles & the hotel is located only a short walk to the Shaw center. […] I would definitely recommend this hotel to anyone. Great price & Great hotel! Read moreGenuine Hotels.com guest review
Great rooms and service! Maintanance of the roo. be a little better. My wall outlet was moving around inthe socket. n it extremely hard to plug things in. Also there could be more plug in s in the room in general could only find one that was accessible soo not quite enough! The valleu service and service overall all was impecable! Everytime I go there […] I get treated great and get everything a guest could ask for from there front door man. In all I would deffinatly recommend stay here anytime.The service is perfect the location is stellar and the food is amazing. In all I give the place a 9 out of 10 Read moreGenuine Hotels.com guest review
Location couldn't get better. Service was fantastic. Rooms were a little old and require updating but thats about it.Genuine Hotels.com guest review
"Not up to the rate"
I was very disappointed. Cleanliness of bathroom and an inoperable wifi connection makes it hard to justify 150 dollars.Genuine Hotels.com guest review
Was the Size of a closet nothing like the picture you show on the siteGenuine Hotels.com guest review
"great views of river valley"
great location and food excellentGenuine Hotels.com guest review
I was not impressed with this hotel. The rooms were old and needed renos. My room also could have been cleaned better and the staff werent that friendly.Genuine Hotels.com guest review
"Great room for the price"
Such a great price cannot complain about much, only thing that would have made room better was a fridge in the room.Genuine Hotels.com guest review
Was actually disappointed. Looked nice, but the details weren't there.Genuine Hotels.com guest review
We had a very bad experience, this was our second stay at this hotel. Our first stay was about 5 years ago and we had a decent experience so we thought that we would stay there again. Big disappointment as they put us in a broom closet of a room that I would estimate was last updated over 20 years ago, the bathtub was peeling, there was a 15 year old […] swivel computer chair for extra seating and an old 20" tube TV in a dilapidated TV stand. I was appalled that they would even let people stay in that room so we asked to be moved. They moved us quickly to a much better room, but I would still only rate it average. I do not understand why they would ever put us in the first room if the second room was available? If I was a manager or owner I would be embarrassed that my guests were put in the first room before filling up all of the "good" rooms, doesn't make any sense to me. Needless to say that will be the last time we stay there. Read moreGenuine Hotels.com guest review
"Close to all must-see sights"
Overall, great stay! Most comfortable beds and friendly staff.Genuine Hotels.com guest review
although the Hotel as aged we found it to be clean am comfortable. great food in LaRond a bit pricy breakfast. stayed last summer and found it much improved. I will stay again on my next trip to EdmontonGenuine Hotels.com guest review
"It was a bed!"
I expected more! The lobby was beautiful but the room was dumpy! There was stains on carpet, the headboard fell off the wall and the remote only worked periodically!! The price was alright though.Genuine Hotels.com guest review
"Excellent central location"
I enjoyed my stay--staff was friendly and helpful, the location was such that I could take public transportation anywhere in the city easily. Things that could have been improved: a sufficient number of outlets for all the electronic devices I had; a chair that would allow me to operate my laptop on the table (I used the business room instead).Genuine Hotels.com guest review
"Rundown But Close to Shaw"
Is a descent hotel for the price but it is old and cosmetically rundown. All the coating on the tub was peeling off which wasn't very inviting and paint runs all over the windows which looked absolutely terrible. Will probably try a different hotel next time I am in Edmonton.Genuine Hotels.com guest review
"Terrible place to say despite the location"
My stay at Chateau Lacombe was terrible. I was in one of the non renovated rooms and describing it as in a state of disrepair would be an understatement. The dresser looked like it was a thrift store cast off. The desk chair looked as though an animal had eaten bits of the arms. All in all, it was uncomfortable and in desparate need of an update.Genuine Hotels.com guest review
Response by Chateau Lacombe Hotel Thank you for taking the time to share your comments about your recent stay. I am sorry for the challenges you experienced while at the hotel. I’m pleased to share that the hotel was purchased in May 2013, and under new ownership and leadership, we have embarked on a large reinvestment to the hotel including four full floors of guest rooms and public spaces. Your comments have been shared with the Senior leadership team . Our sincere apologies for not meeting your expectations.
"Convenient for downtown business"
Bathroom finish was a bit old but very clean. Breakfast a bit expensive. Overall a good stay.Genuine Hotels.com guest review
"Panhandlers and street people in lobby; this Hotel"
No longer the equal of the Hotel Macdonald; it is sad to see a grand old hotel like this being this run down.Genuine Expedia guest review
"Nothing but good service"
I have to say that the service and positive attitude of the staff was outstanding, really nice people! Other than that, nothing good to say. This hotel needs a really urgent makeover, it is outdated; the heater makes loud noises all night long and you can hear every single movement occurring out of the room (the elevator, people talking, walking by...) […] I did not sleep at all!!! Read moreGenuine Expedia guest review
Really had no big issues with our stay, but stairs to parade could use some love and maintenance.Genuine Hotels.com guest review
"Showing its age."
The hotel is conveniently located in downtown Edmonton. Check in was quick. The room (a junior suite) was large. The room was definitely showing its age, especially the bathroom. A number of lights/lamps did not turn on. The coffee table and other wooden furniture were likely older than myself and looked it. One of the TVs couldn't be operated (perhaps […] a faulty remote). Most aggravating was the fact that the room was close to the ice machine which was incredibly loud; I have no idea why someone was making extensive use of the ice machine at 2AM. All in all, the hotel reminded me of a new or shiny bridle on a nag. Read moreGenuine Expedia guest review
The gentleman (french accent, about 40ish) who welcomed us to the hotel and parked our car was outstanding. He was so outgoing, fun and focused on starting our stay off well .... outstanding. The only negative experience during our stay was the state of the bath tub. It's obvious that the fixture has been painted, but its time for a new one. It is […] stained, chipped and not pleasant. Likely most of the guests shower, so perhaps it's not a top priority. However the idea of bathing in it was not pleasing. Read moreGenuine Expedia guest review
"Damaged room, pictures look too nice for room"
The ceiling in the bathroom was damaged, the room wasn't anything special. The pictures and price of the room made it seem like it was a lot nicer. The bed was also not comfortable and we didn't sleep well at all. Would not go back here.Genuine Expedia guest review
"Lovely older hotel with a great view of the river."
The hotel was chosen for location, only 10 minutes walk to Shaw Convention Centre, and reasonable rates. Staff were very friendly and helpful, making the stay comfortable and safe. View over the river and downtown was spectacular, especially at sunrise. The lounge provided ample food and beverage service and overall it was a very pleasant experience. […] I wouldn't hesitate to recommend it to friends. Read moreGenuine Expedia guest review
The hotel has a good location. It is very convenient for a downtown location.Genuine Expedia guest review
Hotel was ok. I would have appreciated knowing that the rate I paid you did not cover parking! I was very surprised to find out I had to pay $15.00/night to park. Between the two rooms I had booked through you it cost us an extra $150.00 just for parking. Very disappointed that you never pointed that out when we booked.Genuine Hotels.com guest review
"Close to downtown and has good restaurant faciliti"
Comfortable bed and temp control and there is not a lot of noiueGenuine Expedia guest review
"right down town,2 blocks from the city center mall"
what used to be a 4 to 5 star hotel has seen some mileage. still is a decent place and would stay there againGenuine Hotels.com guest review
It was perfect for what I needed and the staff were very professional and pleasant. I was in for management meetings with RBC, so very convenient for me. I used the valet parking and they kept my vehicle and my luggage all day for me after I checked out so I wouldn't have to worry about anything except get to meetings on time and my belongings were […] safe and taken care of until I could deal with that after I was done at 5 P.M. Read moreGenuine Hotels.com guest review
Wish we would have known about the renovation going on at the hotel. The bath tub needed replacing as the fibre glass on the inside of the tub was pealing and the scum colouring made it look very uninviting. I guess I should ask always before booking. It was not an inexpensive room. I just thought for the money I was very disappointed.Genuine Expedia guest review
The hotel staff were very courteous and helpful in knowing where to find down town shopping areas.The room was very clean and had a good view of the down town area. The hotel was located within 2 blocks of where my meeting was so driving wasn't necessary. Overall, it's a hotel I've used many times before and will continue to do so in the future. Never […] been disappointed at this hotel. Read moreGenuine Hotels.com guest review
"At the top of my list"
Convenient, friendly and great food.Genuine Hotels.com guest review
"Don't stay here"
It took me 28 minutes to check in with my confirmed and paid Expedia reservation. I was charged $12 for parking for the night then discovered the parking garage only charges $2. The place is dirty. The walls are very thin. The carpet is disgusting - bring slippers. The elevators haven't been vaccuumed in years. The beds are very low to the ground and […] uncomfortable. Read moreGenuine Expedia guest review
my stay was good ,, sure didnt lke to pay for parking that wasnt mentioned in the deal.. that suckedGenuine Hotels.com guest review
This would be a great hotel if it got a major facelift. You could tell it was a real gem in its day but is very tired looking and in need of lots of work.Genuine Hotels.com guest review
"Chateau was a very comfortable stay"
The hotel staff was very friendly, room was clean and comfortable. I'd stay again for sure.Genuine Hotels.com guest review
"3 night stay"
I guess I will start from the beginning. Upon arriving I started to drive down into the parkade only to discover my truck wouldn't fit. Now I don't drive a jacked up truck with large tires to compensate for any short comings, it is however a larger truck so I wasn't completely surprised it wouldn't fit and by the looks of the spray foam on the roof […] of the parkade it looks like a few others didn't fit either. Next the elevators from the parkade up were shabby and in disrepair. It made me wonder what kind of hotel I was paying this much money for. However, the lobby, main elevators and hallways were in good condition and fairly nice. I stayed in a room with 2 double beds. It seems they were partially renovated as everything was fairly nice except for a few things. The window latch was broken and seemed old. It also opened out from the bottom and I had 2 little kids with me so we were wary of that. Also the bath tub seemed to be stained and the paint peeling off. That being said the over all comfort and cleanliness was good. Most of the staff were good and some were excellent. Read moreGenuine Expedia guest review
"Great view, small rooms"
Stayed in the pricey executive suite. Smaller than normale rooms but you pay for the view. The staff is very helpfull and nice. Bathtub was gross and the finish was flaking off in big chunks. Been there once and that was enough for me.Genuine Hotels.com guest review
Enjoyed the hotel but you have to pay for parking and a mini fridge.Genuine Hotels.com guest review
The hotel is in need of a renovation. The room rate doesn't meet the value of the rooms. However the restaurant was outstanding. Would recommend the restaurant, just not the hotel.Genuine Expedia guest review
"A good stay"
Nice peopleGenuine Hotels.com guest review
Hotel is a it dated. Bed was not comfortable.Genuine Hotels.com guest review
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