All hotels in Grand Rapids, Michigan, United States of America
1 room, 2 adults
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5700 East 28th Street Se, Grand Rapids, MI, 49546, United States of America, ‏‎800-491-6126
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3.9 / 5Good

Score breakdown (from 255 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.1
  • Comfort
    4.1
  • Condition
    3.8
  • Neighborhood
    4.2
3.0 / 5Good
"Reminded me of my prom in 1976."
Staff was great. Helpful happy. Hotel is ok its just tired ... the lobby halls and rooms took me back to my youth.
Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear rs, Thank you for taking the time to review your stay. We are pleased to hear that our staff was able to provide you with a great experience. That being said, we are indeed an older hotel looking to find ways to continually update. We hope to have the opportunity to welcome you back again to show you what we have done since your stay. Thank you again for your generous feedback. Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator
2 night business trip Sep 3, 2014
rs
US
2.0 / 5Fair
Spent 2 1/2 hours trying to get wifi service and we were only on the 3rd floor. Was very frustrating and tech maintenance even came to room and were no help at all. Also, were shocked that room didn't even have a small refrigerator. Crown Plaza has less basis than lower grade motels. Won't stay there again.
Genuine Hotels.com guest review
1 night trip with friends Aug 24, 2014
A Traveler
US
3.0 / 5Good
"This will do in a pinch"
Let me begin by saying the hotel staff was very friendly, efficient and kind. I didn't require much more than a place to stay for one night, and the staff was helpful and courteous. The only request I made was for an extra blanket and the front desk had one delivered to my room within ten minutes of my request. Perfect! Now for the "not so great" stuff. The hotel is dated and really needs a facelift. The wallpaper and carpeting is hideous, the a/c unit is loud and the walls are really thin. My neighbors were having a conversation in a normal speaking tone and it felt as though they were in the room with me. The bathroom only has a canned light over the toilet so showering is pretty much done in the dark, and the doors on the closet almost fell off when I opened them. The bed also squeaked when I moved so it was a good thing I was alone for the night;) Overall this hotel is fine in a pinch for one night, but for the cost, you can do better. I will look for other accommodations the next time I'm in the area.
Genuine Expedia guest review
Other trip Aug 27, 2014
JJ
US
4.0 / 5Excellent
"Not Restful For Competitors"
Had to reject the first room we were given. It reeked of cigarette smoke. The subsequent room was marred by inconsiderate guests one night at about 3AM. The following night, the room next door to us was being used as the baby sitting room for a wedding reception. Given that my wife was competing in the national rowing championships the following morning, it was not a good night's rest!
Genuine Hotels.com guest review
3 night trip Aug 14, 2014
Denis
US
3.0 / 5Good
"Won't stay again"
Good for airport traffic only.
Genuine Hotels.com guest review
1 night trip Aug 20, 2014
A Traveler
US
3.0 / 5Good
Nice hotel - updated but still very tired.
Genuine Hotels.com guest review
1 night business trip Aug 20, 2014
A Traveler
US
3.0 / 5Good
The pool area was very nice. We really liked the indoor/outdoor pool. Hot tub was a very good. I thought the room had a refrigerator and microwave. It didn't have either. When checking in. It was very busy. He was pleasant. Gave me only one voucher for breakfast. When it should have been two. I received a bill for one breakfast. The server was nice and excused it right away. . So I thought the stay was just okay. Thank you
Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear Lisa, Thank you for your honest review. We are pleased to hear that you enjoyed our pool area. That being said, we apologize if there was some confusion on our part about our room amenities and check-in. Our hotel offers microwaves to be rented for a one-time fee of $10 and refrigerators and microwaves to be rented for $15. We have forwarded your concerns about our breakfast vouchers to the proper management and hope it will not happen again in the near future. Nonetheless, we are happy that our restaurant staff was able to accommodate your party for breakfast. Thank you again for taking the time to review your stay. We hope to welcome you back in the near future to show you what we have done since your stay. Best, Christine Vo Sales/Catering Assistant & Social Media Coordintaor
1 night trip Aug 16, 2014
Lisa
US
5.0 / 5Outstanding
"close to family"
it was one of the nicest places I have ever stayed at.
Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear Olivia, Thank you for your kind words. We are happy to hear that you enjoyed your stay. We hope to welcome you back very soon! Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator
1 night trip Aug 8, 2014
olivia
US
4.0 / 5Excellent
"Great staff"
Hotel is clean, good beds, rooms need a little updating, but overall we would stay again. Staff was amazing. We had to cut our stay by 2 nights and they were very accommodating, even though Expedia was a little hard to work with.
Genuine Expedia guest review
Other trip Aug 14, 2014
Cookie
US
4.0 / 5Excellent
We will stay her again
Genuine Hotels.com guest review
3 night family trip Aug 7, 2014
Michael
US
4.0 / 5Excellent
"nice hotel"
Room was nice, service was good, only complaint there was no refrigerator.
Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear Anonymous, Thank you for reviewing your stay. We are pleased to hear that you enjoyed our rooms and staff. That being said, we apologize for any inconvenience you experienced with the lack of a refrigerator in your room. We offer refrigerators to be rented for $10 during your stay or $15 for a refrigerator and microwave. Thank you again for your feedback. We appreciate your business and hope to welcome you back again soon! Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator
1 night romance trip Aug 9, 2014
A Traveler
US
3.0 / 5Good
we had to order and pay for a refrigerator that didn't come till the second day after three phone calls.. We ordered room service and the bill with different even though we ordered the same food.when I went up to check out they didn't have a receipt for me, they told me just to wait for it to come on my credit card statement
Genuine Hotels.com guest review
2 night business trip Aug 8, 2014
kathryn warren
US
5.0 / 5Outstanding
"Good Value"
This hotel is a good value. Despite the fact that the building is old, the rooms are updated and comfortable. The location is about five miles from a shopping center. Restaurants and fast food, both high and low end can be found nearby. For a one night rest, a good choice.
Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear Anonymous, Thank you for your generous review. We are happy to hear that you had positive things to say about our room value and location. We are an older property but have undergone a recent room renovation. Thank you again for your kind words. We hope to welcome you back again soon. Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator
1 night trip Aug 8, 2014
A Traveler
US
3.0 / 5Good
"Adequate"
Hotel was decent for a quick three night stay wouldnt stay there longer than that though one service lady has a bad attitude
Genuine Hotels.com guest review
3 night trip Aug 2, 2014
Ed
US
4.0 / 5Excellent
"Just what we needed"
Our family enjoyed our stay for the night. The kids had a lot of fun with the pool that is indoors and goes outdoors. Our room was clean and the staff was very prompt with getting us extra towels and setting up a crib for our youngest.
Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear Luke, Thank you for taking the time to review your stay. We are happy to hear that your family enjoyed our pool area and our staff was able to provide great service. We will forward your review to the proper management so we can give praise where needed. Thank you again for your review. We hope to welcome you and your family back very soon! Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator
1 night trip Aug 2, 2014
Luke
US
5.0 / 5Outstanding
"Excellent Stay"
Stay was awesome! Common areas were very nice, rooms were neat and well designed and Garfield at the Tiki Bar was awesome.
Genuine Expedia guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear Adam, Thank you for your generous review. We are happy to hear that you were impressed by our common areas, rooms, and Tiki Bar. We hope to welcome you back soon to enjoy our many amenities. Thank you for the pleasure to serve you. Best, Christine Vo Sales/ Catering Assistant & Social Media Coordinator
Other trip Aug 5, 2014
Adam
US
5.0 / 5Outstanding
"Great stay"
We especially loved the indoor/outdoor pool.
Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear traveller, Thank you for taking the time to rate your stay. We are happy to hear that you enjoyed our pool area. Please come back soon and enjoy our outdoor tiki bar if you have not already. Thank you again for your feedback. We hope to welcome you back again soon! Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator
2 night trip Jul 25, 2014
A Traveler
US
4.0 / 5Excellent
"Shuttle pick up"
We have stayed here before and will likely stay again. Our only complaint was waiting for over an hour for our shuttle pick up in spite of 2 calls. The flight from Minneapolis to Grand Rapids was shorter than our shuttle wait? The manager on duty when made aware comp'd us some refreshments and went out of his way to make us comfortable. Things happen when you travel. We are going to look beyond this, though I might be more certain next time when I ring for a shuttle that one is on the way!
Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear Joe, Thank you for taking the time to review your stay. On behalf of the staff, we apologize for the inconvenience you experienced with our airport shuttle. We will be sure to forward your comments to the proper management so we can prevent this from happening. Nonetheless, we are happy to hear that our manager on duty was able to go above and beyond to make the rest of your stay pleasurable. Thank you again for your candid review. We hope to welcome you back again soon. Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator
1 night trip Jul 9, 2014
Joe
US
4.0 / 5Excellent
"Good location."
It was a comfortable room and the room service was excellent!
Genuine Expedia guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear Traveler, Thank you for taking the time to review your stay. We are happy that you enjoyed your room and room service. On behalf of the Crowne Plaza Grand Rapids, we appreciate your business and hope to welcome you back again soon! Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator
Other trip Jul 14, 2014
A Traveler
US
3.0 / 5Good
This property is not spectacular, but is adequate in every way. Hotel is dated, and a little tired, but some renovations are taking place. Parking lot is very dimly lit, but hotel itself is bright and clean. Nothing too fancy, but perfectly acceptable for an overnight stay.
Genuine Expedia guest review
Other trip Jul 8, 2014
A Traveler
US
4.0 / 5Excellent
"Thumbs up"
Location was perfect and so was our stay. Would come again next year.
Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear Paula, Thank you for taking the time to review your recent stay. We are happy to hear that you had a pleasant experience at our hotel. We hope to welcome you back soon! Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator
2 night trip Jun 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Extremely comfortable and clean!"
I have only positive things to say about our stay. The beds were very comfortable and the room very clean. Excellent water pressure in the bathroom! The service was friendly, and the location convenient. My daughter enjoyed the indoor/outdoor pool. I enjoyed the little aroma-therapy packet they left on my pillow. It was the little details that made our visit so enjoyable. Would definitely stay again, if the price was right. Next time, I will be sure to pay the extra $10 to have breakfast included. (Forgot to do that this time, but there was a Tim Horton's across the street, so it wasn't a problem.)
Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear Beth B., Thank you for taking the time to review your stay. We are happy that you enjoyed our rooms and pool area. We have forwarded your compliments to the proper management so we can give praise where needed. Thank you again for your candid feedback. We appreciate your business and hope to welcome you back soon! Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator
1 night family trip Jun 20, 2014
Beth B.
US
3.0 / 5Good
"Would not be my first choice."
I was the only person in the lobby and the staff did not greet me. They were talking and working so I patiently waited. A guest came up to the desk and asked a question at the same time another employee came out from the back. He walked right past me and helped her. I then asked if this was where I checked in. They said oh your're here to check in? One gentleman started to check me in. Then the other one that walked past me first asked him a question about how he checked me in. Something extra he was supposed to do. He proceeded to show him and took over checking me in. But then someone entered the store. Instead of one of the other three employees helping them, he stopped helping me to help them. After about 5 minutes one of the other employees finally finished checking me in. It was the worst treatment ever. The night time staff was friendly and greeted us as soon as we walked in the door. The morning staff when I checked out were much more attentive and cordial. We were concerned about not being able to sleep because there were so many kids and it was very noisy. We were pleased that we never heard a sound. We slept very comfortably. The handrail in one of the elevators was broken. The tiles were cracked. The carpets and walls were dirty in some of the hallways. It was not worth the rate I paid.
Genuine Expedia guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear Traveler, Thank you for your candid feedback. We are happy to hear that you enjoyed our morning/night staff and experienced good sleep quality during your stay. On behalf of the Crowne Plaza Grand Rapids staff, I apologize for the issues you experienced with our guest services upon check-in and our various facilities. I have forwarded your feedback to our Guest Service Manager, Nicki Kindt, and our Chief Engineer, Steve Kirby. Thank you for bringing the issues to our attention. We appreciate your feedback and hope to welcome you back in the future to show you what improvements we have done. Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator
Other trip Jun 7, 2014
A Traveler
US
2.0 / 5Fair
"Clean and friendly but OLD"
Staff does a good job with working with what they have. Old property that I'm sure used to be the Belle of the Ball. Those days are long gone.
Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear John, Thank you for taking the time to review your stay. We are happy to hear that you enjoyed our staff. We are an older property, therefore, we are hoping to implement more renovations in the future. Thank you again for your candid feedback. We truly appreciate your business. Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator
2 night business trip Jun 1, 2014
John
US
4.0 / 5Excellent
"Nice. Close to airport, but not too close."
Everything a person needs for a business trip. Would stay here again.
Genuine Expedia guest review
Other trip May 29, 2014
Brian
US
4.0 / 5Excellent
"Quiet Location"
Wonderful
Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear Anonymous, Thank you for taking the time to rate your stay. We are happy to see that you enjoyed your time with us. We hope to welcome you back soon in the near future. Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator
1 night romance trip May 17, 2014
A Traveler
US
3.0 / 5Good
"Dont Advertise Airport Pickup and Free Breakfast!"
Sat at the Airport for over an hour waiting for pickup. Kept calling and was told they were on there way but it was only 2.5 miles? Not good. They also advertised free breakfast and then I was told I didn't qualify.. NOT A GOOD STAY, AND NOT HAPPY.
Genuine Hotels.com guest review
1 night business trip May 16, 2014
Susan
US
4.0 / 5Excellent
Beds barely average. Not up to an upper level hotel.
Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear Anonymous, Thank you for your candid feedback. On behalf of the Crowne Plaza Grand Rapids, please accept my apologies for the shortcomings you had experienced with our beds. We have forwarded your comments to the proper management. Your review will be used to implement improvements to our property. I hope that you give us a chance to show you what we have done during a future stay. Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator
2 night romance trip May 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful"
Location was great, outside of downtown so there was no crazy traffic but still close enough to enjoy downtown with just a short drive. Great pool area and restaurant in hotel,
Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear Darin, Thank you for taking the time to review your stay at the Crowne Plaza Grand Rapids. We are happy to hear that you enjoyed our amenities including our indoor/outdoor pool and Aryana Restaurant & Bar. We hope to welcome you back during a future stay. Thank you again for your feedback. Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator
1 night trip May 9, 2014
Darin
US
4.0 / 5Excellent
"Fun weekend with the family."
The staff was helpful and nice. The rooms were clean and the kids loved the pool. Located near the highway for easy travel around GR.
Genuine Expedia guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear Anonymous, Thank you for taking the time to provide us with feedback on your stay. We are happy to hear you enjoyed our rooms and indoor/outdoor pool. We will certainly forward your compliments to the proper management. Thank you again for providing us with your review and allowing us the pleasure to serve you. Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator
Other trip May 5, 2014
A Traveler
US
4.0 / 5Excellent
"Short"
Too short to give more detail. But was very comfortable for the $ value.
Genuine Expedia guest review
Other trip Apr 19, 2014
A Traveler
US
3.0 / 5Good
"Not too far from downtown Grand Rapids"
Very lovely, unfortunately there is no breakfast included. You have to pay for that yourself. It made me eat somewhere else. The pool and sauna were great but the hot tub could have used more cleaning maintenance. The room was very comfortable. My husband and I slept very soundly and comfortably.
Genuine Expedia guest review
Other trip Apr 18, 2014
A Traveler
US
4.0 / 5Excellent
"Central location; comfort"
Comfortable stay; courteous staff; cleanliness obvious; nice outdoor and indoor pool and surroundings. Restuarant is typical hotel; rather bland but servicable. location good if driving with 28th St main Big Box drag for Grand Rapids...but can walk to about half a dozen restaurants and Meijer Supermarket & gas station (good pricing/great selection)
Genuine Hotels.com guest review
2 night business trip Apr 4, 2014
Bob S
US
4.0 / 5Excellent
"Convenient"
Our family needed to stay overnight to catch the train the next day. It was located close to where we were leaving our car and the taxi ride to the train station was not bad. The room was clean and comfortable. The bathroom was small, wouldn't want to be here for a long extended stay because of it. Staff friendly.
Genuine Hotels.com guest review
1 night trip Mar 29, 2014
A Traveler
US
4.0 / 5Excellent
Breakfast buffet was the nicest part. Waitress, bartender and front desk personnel couldn't have been nicer. Was disappointed that there were so many kids and others using the pool and hot tub that night (a Friday, so shouldn't have been surprised) that we opted not to. Also, people on both sides of our room were noisy enough at 8 am to wake us up. Rude people and/or not enough insulation in walls.
Genuine Hotels.com guest review
1 night trip Apr 4, 2014
A Traveler
US
5.0 / 5Outstanding
There was three of us there for a seminar. We booked our room online. The front desk was very polite and helpful. Although it is an older hotel, the rooms were clean and comfortable! It was a very nice stay! I would stay there again!
Genuine Hotels.com guest review
1 night business trip Mar 18, 2014
Samantha
US
4.0 / 5Excellent
"Me & Three Boys"
The hotel was nice. The staff friendly and the boys loved the pool and at the time of our stay they also booked for a lacrosse and basketball tournament and even with all the kids I didn't see one issue. Thank you for a great stay
Genuine Hotels.com guest review
2 night family trip Mar 14, 2014
Terrance
US
5.0 / 5Outstanding
"Very nice!"
It was great (: they even helped us find good places to eat
Genuine Expedia guest review
Other trip Mar 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Easy to find"
I stayed here for 1 night for a concert. I flew into the airport and it was very easy to find from there. I got in well before the normal check in time but was allowed to check in anyway. I missed the lunch service so ordered room service which I rarely do, but my meal was very good. It was hot, cooked to order and delivered promptly. The service in the hotel was extremely good. I would highly recommend this for any length stay.
Genuine Hotels.com guest review
1 night trip Mar 1, 2014
patky
US
2.0 / 5Fair
"Not Crown Plaza level"
My room was clean but wrinkled, the facilities are old. The staff, disinterested.
Genuine Expedia guest review
Other trip Mar 4, 2014
A Traveler
US
4.0 / 5Excellent
"Great value"
Clean rooms, great location easy-on/off to local expressway, It is evident that in it's prime, the Crowne Plaza was a jewel. Its a bit dated, and could use some updating if you are into the glitzy glamour of todays 5 star hotels. Could not beat the price, and only 8 miles from downtown GR. Would definately stay again.
Genuine Hotels.com guest review
1 night trip Feb 14, 2014
Randy
US
4.0 / 5Excellent
"Nice pool/ hot tub/sauna/ work out room"
Close to every thing in Grand Rapids, malls, colleges, airport. But didn't need to go anywhere because they had everything we needed in the hotel.
Genuine Expedia guest review
Other trip Feb 19, 2014
Tammy
US
3.0 / 5Good
"Close To Airport"
Big hotel, close to the airport, quality up a notch from the Hampton Inn brand but no free breakfast. Nice pool, ots of rooms, rooms are a little noisy.
Genuine Expedia guest review
Other trip Feb 17, 2014
World Traveller
US
4.0 / 5Excellent
"Stuck in Grand Rapids"
I booked this hotel last minute since I got stuck in Grands Rapids due to a flight cancellation. Hotel is nice and clean. I wish they would have more available toiletries for travelers who get stuck, otherwise all was good.
Genuine Hotels.com guest review
1 night business trip Feb 13, 2014
A Traveler
US
4.0 / 5Excellent
Was here for a 4 day business meeting. The staff did a great job with the conference room, keeping all of the beverages stocked and the room clean. The food was what you would expect-decent but not amazing. Stayed one night, the room was clean although a little worn. Happy to have lots of pillows and a comfortable bed.
Genuine Hotels.com guest review
1 night business trip Feb 13, 2014
A Traveler
US
3.0 / 5Good
"On the S.E side of GR...the better of choice"
It works...The rooms are well appointed for the price point...They should offer a lower rate in off weeks...it's never busy and lacks energy...
Genuine Hotels.com guest review
1 night trip Feb 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Super comfortable hotel."
I have stayed here many times. I love it here. The bed is comfortable and I love the "Sleep Time" lotions and spray they have for their guests. I would definitely stay here again, and again.
Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear Mary, Thank you for taking the time to write us a review. I'm extremely pleased to see that your most recent stay with us was a super comfortable one. We love seeing repeat customers and appreciate your business. Also glad to hear that you are enjoying our sleep time lotions and sprays. We hope to be able to serve you again, and again :). Have a wonderful day. Sincerely, Jaimee Kasperlik Sales & Social Media Coordinator
1 night trip Jan 26, 2014
Mary
US
5.0 / 5Outstanding
"Quiet and nice surroundings!"
The rooms are very nice and comfortable here. The bed was extremely pleasing to sleep on. The pool was beautiful and well maintained. My only criticism was that the wifi was hard to connect with on an IPad, however I was able to coneect with my computer and my phone.
Genuine Expedia guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear Rachel, Thank you for taking the time to write us a review. I'm extremely pleased to see that your most recent stay with us was a 5 star value. If you ever have any issues or concerns, please do not hesitate to bring it to our staff's attention so that the situation may be corrected immediately. We appreciate your business, and hope to be able to serve you in the future. Have a wonderful weekend. Sincerely, Jaimee Kasperlik Sales & Social Media Coordinator
Other trip Jan 8, 2014
Rachel
US
4.0 / 5Excellent
"Unfriendly Staff"
When we had an issue, the desk clerk was very rude and unprofessional. We will not stay there again due mainly to that fact. We were treated very poorly.
Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport
Thank you for taking the time to write us a review. I'm glad to see your most recent stay with us was of 4 star value. I do, however, apologize for the front desk. I have forwarded your concerns along to our front office manager, Chris Fuller. If you have any issues that you feel need to be addressed to him, feel free to contact him directly. We hope to be able to serve you in the future. Sincerely, Jaimee Kasperlik Sales & Social Media Coordinator
1 night family trip Dec 31, 2013
A Traveler
US
3.0 / 5Good
"Convenient location and very clean rooms."
The maids were great! They didn't bother us if we slept in and did an excellent job of keeping the room stocked and clean. Exceptional! The bed was not as supportive and comfortable as I need, but most people would be ok with it. The location is close to many things and it was quiet, except for some loud young people in the hall up to 2am Saturday night.
Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport
Dear Cyndi, Thank you for taking the time to write us a review. I'm pleased to hear that our housekeeping did an exceptional job keeping your room stocked and cleaned. If you should ever have a problem in the future, whether it be with the bed or with loud people, please don't hesitate to bring it to our staff's attention so that the problem can be fixed immediately. We appreciate your business and hope to be able to serve you in the future. Sincerely, Jaimee Kasperlik Sales & Social Media Coordinator
6 night trip Dec 5, 2013
Cyndi
US
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