Everything was excellent. Love the 'breakfast in bed' option and the updated decor. Also had a really great pool area. My only complaint was with the restaurant. Don't get the fettuccine Alfredo, seemed like it came from the microwave, but the chicken casadillas were amazing.Genuine Expedia guest review
Geat location. close to freeways and everything you might need or want. Every store or restaurant you can imagine is near by.Genuine Hotels.com guest review
"Not As Expected"
The hotel seemed clean (of what I got to see in my 1 night stay); the room was clean and the hallways/lobby looked freshly swept. Location is what you'd expect from a hotel that has 'Airport' in the title--not really close to anything, but not in the middle of nowhere, either. But the room wasn't really as described. I had asked for a king size bed, […] but I'd be surprised if that thing was anything larger than a queen. My husband and I, who are king sleepers at home, had a hard time getting comfortable on the much smaller bed. Also, the clerk when we were checking in didn't mention the downfalls of using a Visa check card for incidentals. There was apparently a placard describing this--in 8 point font sitting in a frame at about hip level behind several brochures. Still trying to figure out how to get this phantom charge off my card. Read moreGenuine Hotels.com guest review
For being "The Crowne Plaza" we were quite dissatified. The building just seemed out of date. Needs a major renovation! They did have flat screen TVs, with basic cable. We asked for 2 key cards, only got one. Got to the room and having thought to have reserved a King size bed, to our surprise had been given a Queen size bed. No complimentary breakfast. […] The buffet cost $8.95. Their was a lot of vacant commercial buildings in the area. The staff, however was nice. Probably would not go back again. Read moreGenuine Hotels.com guest review
Check in gal was flustered. She asked about room preference and I responded quiet area. She placed me directly next to the elevator. She willingly moved me. The hotel is older and remodeled. Nothing spectacular.Genuine Expedia guest review
We had a great experience with this hotel. Our room was very clean and our king bed was very comfortable. It was a great price and was just minutes away from downtown Grand Rapids. We will definitely stay again.Genuine Expedia guest review
Run down hotel with poor upkeep. Kitchen was closed early and minimal optioms were available for supper at 9 PM.Genuine Expedia guest review
"Barely a three-star"
The first room we were assigned had its window wide open when we got in. Later, we found out there's strong stinky smell from one side of the bed (that's why the window was open). Then the next door guests coming back after midnight wouldn't lower their voices. So at one am, we asked to switch to a different room. The staff have been really friendly […] and nice about us switching the room. However, the hotel interior is really old and run down and does not live up to the name of Crowne Plaza I've stayed before. Plus, the breakfast items, particularly the bread/toast/bagels/pastries and the meat were not too fresh. But the wait staff have been extremely friendly and helpful. Read moreGenuine Hotels.com guest review
"Very attractive, well-maintained hotel."
Beautiful upscale hotel and grounds, excellent maid service, comfortable bed, courteous desk personnel, very nice swimming pools and exercise equipment. Attractive conference facilities. Inside rooms overlooking pools extremely quiet.Genuine Expedia guest review
"had a room available"
Very nice. Spur of the moment Labor day trip to Lake Michigan without a reservation almost ended bad. All staff very pleasant and helpful. Had never stayed down by airport, not convenient for what we normally do.Genuine Hotels.com guest review
I was impressed with the staff when I first arrived, floored with the room when I first opened the door, and I would recommend anyone to stay there. I will be back again.. This was my first visit there and it was wonderful. Thank you for the excellent treatment and keeping the room very clean.Genuine Hotels.com guest review
"Surprisingly upscale property, will happily return"
Pleasantly surprised how nice and upscale the property really is. The hot breakfast in the morning was the only let down - nothing wrong with the food, it is not worth the $12.95 price tag for a basic spread that many hotels offer as complimentary these days. Plenty of good restaurants nearby.Genuine Expedia guest review
very pleasant...wil stay here again.Genuine Hotels.com guest review
"Being cleaning supplies"
Filthy , no roll away requested 3 times, took 4 hours to get sheets. Rooms and bathrooms disgustingGenuine Expedia guest review
"In the Words of Tony the Tiger.... IT's Grrrrrreat"
I really enjoyed staying here, we stayed for two days and the staff was great! Pool area is beautiful!Genuine Expedia guest review
"great value for the money."
Good price. Clean room. Close to food & shopping. Easy to get to downtownGenuine Expedia guest review
The staff is what sets this hotel apart. Always willing to help and do so with a smile. It really makes a difference when you feel like the employees really enjoy their jobs.Genuine Hotels.com guest review
Stay was ok but toilet didn't flush and it smelled like cigarette smoke, other then that the other two room I rented was fine only one of the three room was not at condition.Genuine Hotels.com guest review
I felt sorry for the staff. Several wedding parties and family reunions and they seemed under staffed. Restaurant/bar staff running around like crazy people and the cleaning staff were still cleaning rooms at 5:00 on both a Friday and Saturday! That made no since. This hotel has the potential to be one of the better ones in grand rapids if they would […] use a little common sense for those very busy weekends. Read moreGenuine Hotels.com guest review
booked two rooms so our kids and one of there friends could go swimming, when we got there the pool was closed, had to wait till the next morning to go swimming, I think it was a bit overpriced for what we recievedGenuine Hotels.com guest review
"Good value for my money."
I love the bed. It was very comfy. The blower in the AC was so loud that it woke me up every single time it turned on. I had to cool the room down to 62F and turn it off. That gave me few hours of uninterupted sleep. The hotel was OK, but we really didn't use any services. It was little dated, but clean. The pool was nice; however, very crowded and […] the second day the pool was closed. This was very dissapointing to my son. Overall, I was happy with the stay, reasonably priced. Read moreGenuine Expedia guest review
Great experience. Comfortable and clean. Would recommend for overnight stay.Genuine Expedia guest review
Hotel was a little dated but nice. Pool/whirlpool area was really nice. I was in town for a funeral and spent little time at the hotel (one night only), and did not frequent the restaurant/bar area, however, the room was fairly nice. My only real complaint (and while not a major one, one that is still worth noting--especially if you are travelling with […] children, or are staying at the hotel for any lengthy period of time) is that you have to pay extra for a refrigerator. Pretty ridiculous in my opinion. Read moreGenuine Expedia guest review
Unfortunately, there seemed to be a little league convention in the hotel. The pool was dangerously crowded with unsupervised children. The staff seemed to have lost total control. Not only were people running through the halls and being noisy, but we were unable to use the pool due to the chaos. It was amazing how the parents sat around the pool drinking […] and totally ignoring their children's behavior. My niece and nephew ventured into the pool, but literally stayed in about 2 square feet of water for fear of being knocked into. Shame on the parents and shame on the hotel staff for not being able to handle this. Oh and the elevator broke when we were ready to leave and had to haul stuff down 4 flights of stairs. Read moreGenuine Expedia guest review
The Crowne Plaza is obviously an old building that has been updated and could probably use a little more but the staff was extremely friendly and helpful and the rooms were really clean. The pool/courtyard is a pleasant place to hang out, our kids loved the indoor/outdoor pool, loved that it is enclosed and there is no view of a parking lot or traffic […] so very quiet. Read moreGenuine Hotels.com guest review
"Great for the business traveler!"
I've been traveling to Grand Rapids for business the past few months, and needed to upgrade to a better hotel. The Crowne Plaza hotel was just what I needed. The pool, restaurant, and workout room were all great. The location is close to several restaurants, but I recommend venturing out to the local communities and downtown for better food options. […] Starbucks is nearby and they have a great staff! Overall, I recommend this hotel if you're coming in for business, and make sure you visit the Crowne Club for breakfast and snacks in the evening. Read moreGenuine Expedia guest review
"No problems here."
We only stayed for one night. The room was clean and in good repair. Beds were comfortable, although the pillows were not. Air conditioner kept the room cool, but was a little noisy. We did not use the pool or other amenities. The room was quiet. No middle of the night noise from rowdy hotel guests. Overall, it was fine, especially considering the […] "unpublished" rate we paid via Expedia. Read moreGenuine Expedia guest review
"A great must stay hotel!"
A great hotel that is close to so much in Grand Rapids.....great food all the way around it and the hotel is a very nice family friendly place to stay. Would recommend and tell people to stay here anytime.Genuine Hotels.com guest review
"air conditioner did not worked"
air conditioner sucked. rude staff. hall ways were very hot. no fridge in roomGenuine Expedia guest review
Parking lot could use more lighting.Genuine Hotels.com guest review
"Great stay, no complaints."
We stayed here for a local wedding and it fit the bill. No complaints--our room was updated, clean, and quiet. We were even right next to the elevator and heard nothing. We spent some time in the pool and hot tub; all was great. If we ever visit Grand Rapids again, we'll definitely stay here.Genuine Expedia guest review
"Great value near airport and businesses"
This hotel is within minutes of the airport and a great value. It's a little older but the rooms are very comfortable and have been updated.Genuine Expedia guest review
Did not stay here long, just one night. Staff at check-in/out were very pleasant. The room was a nice size w/King bed. However, the carpet was not vacuumed adequately, and the dust ruffle on the bed looked like it had been sitting in the dryer for a couple days--it was all wrinkled/crumpled. This item seems small, but since it doesn't get changed daily, […] its condition can impact the impression of the cleanliness in general. Got a great price from Expedia and the hotel location was great. Read moreGenuine Expedia guest review
Bed very very hard.Genuine Hotels.com guest review
If it weren't for the rude clerks at check in then I would have been fine with this hotel. We booked a room with 2 doubles but received a room with a king. The clerk went as far as to tell us we "did it wrong". She kept insisting that is what happens when you use online booking sites. At one point she even turned around and said "oh my god" to a co-worker... […] thinking we couldn't hear her. We had four people and booked four people. We ended up using the room that they originally set us up with because at least it had a pull out couch. But... the mistake was "our fault" not theirs and they (she) had no problem making sure we knew that. It was a very uncomfortable situation. We were nice through the entire conversation and once she pointed out that there was a pull out couch we even said, "that will be ok then." Just disappointed. Read moreGenuine Expedia guest review
"Do not order room service!"
There was no room service menu in the room so I called the room service number around 5:50pm. No answer. Called the restaurant direct line. No answer. Called the front desk, they told me they would call room service. On hold for 15 minutes until they picked up again and said no one was answering, so they'd connect me to the restaurant. On hold for another […] 15 minutes -- you could hear the phone being picked up and put back on hold. Called front desk, manager answered. He said the menus were at the desk and I said ive been trying to get food for 45 minutes, he said he'd transfer me to the restaurant; I said no i did not want to be on hold again. He then offered to read the menu and hand our order directly to the restaurant, which he did. He said he was sorry and give us a discount on our meal. Our meal took another 40 minutes to arrive, and there was no discount. I called the manager about the bill and he said he was unable to give a discount. So we waited for over two hours for a $60 meal, and the side veggies were terrible (zucchini and onion). Next time I'll order pizza... Read moreGenuine Hotels.com guest review
"Not a four star hotel for sure."
The room was spacious however lacked basic things like a mini bar or fridge, microwave, etc... The furniture that was in the room was quite outdated and the mini coffee maker that is provided being in the bathroom was a little bit of a turn off. Carpet was not the best either.Genuine Expedia guest review
"good hotel but bad resteraunt service"
Bed was hard and not to comfortable. Not much relaxing in the hot tub with all the children playing around the pool splashing with little or no supervision. Resteraunt was not to good service was terrible. Dinner forgot part of our order completely and brought it out for free afterwards. Steak was raw and not medium. Breakfast same thing. Ordered fro.is […] and never got them. One waitress for the whole place. To much for one person to handle. Now check in and check out was great, no problems at all. All staff was freindly and courteous overall the hotel was descent and we would stay again if the need arises. Read moreGenuine Expedia guest review
"Crown Plaza Grand Rapids Stay"
We have stayed at this hotel several times now. They have a large pool area. The hot tub is of good size and is always hot. Their is a work out area that has some good exercise machines available to guests. The overall facility is kept up quite well, they have large ballrooms for conventions or dining area for special occasions - like an Easter buffet […] the weekend we were staying. The rooms are clean and the maid service was good. The rooms aren't overly big, the beds are comfortable. We like the location, just off the expressway, less than 10 minutes from downtown Grand Rapids. Location on 28th street has all the shops and chain resteraunts to choose from, Read moreGenuine Expedia guest review
"Could be better."
Overall pleasant, however, dirty wash cloths were over the shower rod and the sink did not drain properly.Genuine Expedia guest review
The room was not in good repair, as the floor tile had many chips in it and felt sticky. The bed had candy paper trash under it. The thermostat was broken. It was impossible to change the temperature. It was very hot in the room. I plan to never stay there again.Genuine Expedia guest review
It was fresh and clean. The solid surface counters in the bathroom have a classy feel. I rarely stay in hotels but this was exceptional for the cost.Genuine Expedia guest review
"holiday from hell!"
this place used to be one of my favorite places to stay in this town but apparently under new management :/Genuine Hotels.com guest review
We had the pool all to ourselves on Christmas day. The room was very clean and the bed was sooo comfortable. We would love to come back :)Genuine Hotels.com guest review
"Grand Rapids Crown Plaza"
OK Hotel - nice lobby, pool area. Fitness area was tiny and not well equipped. Room had been remodelled with newer furniture but doors look to be as old as the hotel and didnt shut all the way - expect more from Crown Plaza. Very convenient location.Genuine Hotels.com guest review
This hotel was quite nice and clean. The bed was very comfy. The front desk staff was friendly and helpful. The surrounding area had a lot to offer in terms of restaurants and was convienent to the airport. The hotel does have a restaurant and room service, but the hours are not great. They close/end too early. Overall, it was a nice airport hotel.Genuine Expedia guest review
My daughter loved the pool!Genuine Expedia guest review
"Crowne Plaza Grand Rapids - Airport, shabbyish"
This hotel was shabbier than I expected, not terrible but the hallways were dingy and bathroom was dark and needed updated. I also purchased a package that included breakfast at their restaurant and it equated to a cheap continental buffet with stale waffles and cheap sausage. I was generally unimpressed and would choose a different hotel in the fu […] ture. Read moreGenuine Hotels.com guest review
"nice area of Grand Rapids- east of main sights"
Love the pool area and the fact that they have an outside pool- rooms very comfy and only 30 miles from Lake Mi- beaches are awesome- just like the ocean, with out the saltGenuine Hotels.com guest review
"Crowne Plaza Airport in Grand Rapids"
The hotel was well appointed with comfortable beds, granite topped counters and desks. The pool was excellent with indoor and outdoor portions, and a middle lane that was 25 yards long, good for laps.Genuine Hotels.com guest review
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