Clean room and awesome indoor and outdoor pool area. I'd definitely stay here again.Genuine Expedia guest review
Response by Crowne Plaza Grand Rapids - Airport Dear Brad, Thank you for taking the time to write us a review. I'm glad to see you enjoyed your stay with us on 6/10. I am pleased that you were able to take advantage of our amenities. We appreciate your business and hope to have the opportunity to serve you again. Sincerely, Jaimee Kasperlik Sales & Social Media Coordinator
"Slightly better than average"
Nice rooms, good service, nothing really special.Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport Dear Paul, Thank you for taking the time to write us a review about your stay with us on 6/2. We take our guest comments seriously, and use them to help us consider what improvements we should make. If you ever have any concerns, please don't hesitate to let us know. We appreciate your business and hope to serve you in the future. Sincerely, Jaimee Kasperlik Sales & Social Media Coordinator
"Very Good Value - Quality Accomodations"
The Crowne Plaza Grand Rapids - Airport is in a good location, clean, and staffed with friendly and helpful personnel. Close to transportation and shopping.Genuine Expedia guest review
Response by Crowne Plaza Grand Rapids - Airport Dear anonymous, Thank you for taking the time to write us a review about your stay with us on 5/30. I'm glad to see your visit was of very good value. We appreciate your business. Sincerely, Jaimee Kasperlik Sales & Social Media Coordinator
"An Enjoyable Night"
We were very satisfied with our stay. The staff was very helpful, the room well maintained and clean. The pool was very nice. The only less than good thing about our stay was the moderately noisy air conditioner.Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport Dear Sadie, Thank you for taking the time to write us a review. I'm pleased to hear that your stay on 5/20/2013 was an enjoyable night. On your next stay, if you notice that the air conditioner is noisy, please feel free to let us know so that it can be fixed immediately and/or you can be moved to a different room. We appreciate your business and hope to serve you again. Sincerely, Jaimee Kasperlik Sales & Social Media Coordinator
I recommend and would stay again.Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport Dear V.Micou, Thank you for taking the time to write us a review about your stay 5/13/2013. I'm pleased to see that you would stay again, and we hope you have the chance to. We appreciate your business and thank you. Sincerely, Jaimee Kasperlik Sales & Social Media Coordinator
"Crown Plaza does it right"
This is a great little hotel with a very good restaurant, cute bar and excellent staff inside. Flew into Grand Rapids for a meeting in the city and luckily choose this hotel. Had an excellent meal that night with some of the local brew. There are a lot to choose from and the staff is very helpful. Room was larger, tastefully decorated and very, very […] clean! I am big on ambience and this room was warm and cozy due to the lamps inside. Shower & bathroom were excellent. Ordered room service for breakfast and it was a bargan at $10- There is also coffee downstairs and a nice buffet spread if you are really hungry. I used the hotel gym which was also so clean I couldn't believe it. A+ on this entire experience and staff--which were lovely. Read moreGenuine Expedia guest review
Response by Crowne Plaza Grand Rapids - Airport Dear Aurora, Thank you for taking the time to write us a review on your stay here on 4/18. I'm extremely happy to hear that your visit with us was done right! We are constantly modifying our menu to adhere to seasonal changes. We appreciate your business, thank you again for the review. Sincerely, Jaimee Kasperlik Sales & Social Media Coordinator
"Expedia deals rock!"
Great hotel for the money spent. Great remodel job.Genuine Expedia guest review
Response by Crowne Plaza Grand Rapids - Airport Dear Anonymous, Thank you for taking the time to write us a review about your stay with us on 4/8. We are constantly working towards updating and improving our hotel, and I'm pleased to hear that you enjoyed everything. We appreciate your business and hope to serve you in the future. Sincerely, Jaimee Kasperlik Sales & Social Media Coordinator
We have stayed here before, we always feel confortable about going back. This is the first time we stayed and used their shuttle to the airport. We arrived on time and they pick up up again on our return, a short time after our call. Made our visit go well! Thank you!Genuine Hotels.com guest review
Response by Crowne Plaza Grand Rapids - Airport Dear Anonymous, Thank you for taking the time to write us a review about your stay here on 4/7. I'm pleased to see that everything was enjoyable and went well. I'm glad you took advantage of our amenities. We offer complimentary shuttle service within a 3 mile radius, 24/7. We appreciate your business and hope to be able to serve you in the future. Sincerely, Jaimee Kasperlik Sales & Social Media Coordinator
"I would stay again."
Great value, clean, modern, good size rooms, nice pool.Genuine Expedia guest review
This property was above average...a bit tired but did the job...Check in was slow...three different agents at the desk...I kept getting interrupted because my host kept answering the phone...Genuine Hotels.com guest review
"great hotel for the business traveler"
Friendly staff go out of their way to make your stay comfortable and enjoyable. Would definately return when in the area.Genuine Expedia guest review
"No complementary breakfast!!"
Hotel was alright besides the cob webs in the window corner, a children's drawing in pen on our head board, and a sucker stick and half eaten sucker on our table! And don't even get me started about the breakfast. I wonder how many more customers you could bring in with that. Enough said!!Genuine Hotels.com guest review
"Above Average Room, Below Average Service"
My partner and I got a King executive room for Valentine's day weekend. The room was nice, the bed comfortable, and the black-out shades were a nice touch. However, the bathtub was much too small (hardly one person could take a bath comfortably!). What was most disappointing was the staff. Upon arrival the concierge didn't know what type of room we […] had booked even though we specifically picked King executive on Expedia. He also did not inform us of any information about the breakfast we had purchased as well (cold breakfast = $9; hot = $11). The next morning we weren't aware we needed a ticket for breakfast, so we just didn't eat. The second morning we went back to the front desk and asked about breakfast and the SAME concierge who checked us in asked if we had been given a ticket when we first checked in. He didn't even offer the option of upgrading to the hot breakfast! Keep in mind also that they have waitstaff at the *buffet* breakfast area, so bring cash to tip! Overall, the room was good; but the logistics of the stay were not handled well. P.S. It's an extra $10 charge for a mini-fridge and microwave, each. Read moreGenuine Expedia guest review
They were so helpful! Weather was horrible so we made a last minute reservation before a very early morning flight. Shuttle was on time, saved money by parking at the hotel instead of the airport. Made a stressful trip much more relaxing!!Genuine Expedia guest review
Used the pool a lot...had a great time!Genuine Hotels.com guest review
"very nice hotel"
It was a very nice hotel. The staff was very helpful and friendly. I was there on business, and the hotel was located in a great area. I would stay there again.Genuine Expedia guest review
"Nice place---give it a try"
food and beverage staff outstanding, front desk staff a bit frustrating to deal with (had trouble knowing if hotel had services for shipping, receiving and completely lost with internet service available)---food and beverage staff had it figured out for us---THANK YOU!!Genuine Expedia guest review
"Fantastic PET Friendly hotel!!!!"
I was very impressed with the modern decor of this hotel. I've stayed in a number of 5-Star hotels and this hotel is very close, and I was very pleased. Great price for a 4.5-Star hotel.Genuine Expedia guest review
"A pleasant experience"
I waited longer than I should have to get checked in. Other than that, the hotel was beautiful, room was comfortable with a number of amenities to make sure we were comfortable. Pillows were good, hotel was extremely quiet, and even the price of the breakfast delivered to your room wasn't outrageous.Genuine Expedia guest review
"Great deal for a nice hotel."
Very friendly, courteous staff. BIg, clean hotel. Nice indoor pool, well maintained -- this was my favorite. Will come back again. My children and I loved it!Genuine Expedia guest review
"well maintained property"
The Crowne Plaza appeared to be the nicest property for a brief business trip to Grand Rapids. It is an older hotel, but it appears to have been recently renovated. The bed was quite comfortable and the room was clean.Genuine Expedia guest review
"Really nice airport hotel"
A quiet comfortable hotel near the airport. The 3rd floor rooms have cathedral ceilings. The swimming pool is great for kids in summer ( pool is both indoor/outdoor then).Genuine Expedia guest review
Everything was excellent. Love the 'breakfast in bed' option and the updated decor. Also had a really great pool area. My only complaint was with the restaurant. Don't get the fettuccine Alfredo, seemed like it came from the microwave, but the chicken casadillas were amazing.Genuine Expedia guest review
Geat location. close to freeways and everything you might need or want. Every store or restaurant you can imagine is near by.Genuine Hotels.com guest review
"Not As Expected"
The hotel seemed clean (of what I got to see in my 1 night stay); the room was clean and the hallways/lobby looked freshly swept. Location is what you'd expect from a hotel that has 'Airport' in the title--not really close to anything, but not in the middle of nowhere, either. But the room wasn't really as described. I had asked for a king size bed, […] but I'd be surprised if that thing was anything larger than a queen. My husband and I, who are king sleepers at home, had a hard time getting comfortable on the much smaller bed. Also, the clerk when we were checking in didn't mention the downfalls of using a Visa check card for incidentals. There was apparently a placard describing this--in 8 point font sitting in a frame at about hip level behind several brochures. Still trying to figure out how to get this phantom charge off my card. Read moreGenuine Hotels.com guest review
For being "The Crowne Plaza" we were quite dissatified. The building just seemed out of date. Needs a major renovation! They did have flat screen TVs, with basic cable. We asked for 2 key cards, only got one. Got to the room and having thought to have reserved a King size bed, to our surprise had been given a Queen size bed. No complimentary breakfast. […] The buffet cost $8.95. Their was a lot of vacant commercial buildings in the area. The staff, however was nice. Probably would not go back again. Read moreGenuine Hotels.com guest review
Check in gal was flustered. She asked about room preference and I responded quiet area. She placed me directly next to the elevator. She willingly moved me. The hotel is older and remodeled. Nothing spectacular.Genuine Expedia guest review
We had a great experience with this hotel. Our room was very clean and our king bed was very comfortable. It was a great price and was just minutes away from downtown Grand Rapids. We will definitely stay again.Genuine Expedia guest review
Run down hotel with poor upkeep. Kitchen was closed early and minimal optioms were available for supper at 9 PM.Genuine Expedia guest review
"Barely a three-star"
The first room we were assigned had its window wide open when we got in. Later, we found out there's strong stinky smell from one side of the bed (that's why the window was open). Then the next door guests coming back after midnight wouldn't lower their voices. So at one am, we asked to switch to a different room. The staff have been really friendly […] and nice about us switching the room. However, the hotel interior is really old and run down and does not live up to the name of Crowne Plaza I've stayed before. Plus, the breakfast items, particularly the bread/toast/bagels/pastries and the meat were not too fresh. But the wait staff have been extremely friendly and helpful. Read moreGenuine Hotels.com guest review
"Very attractive, well-maintained hotel."
Beautiful upscale hotel and grounds, excellent maid service, comfortable bed, courteous desk personnel, very nice swimming pools and exercise equipment. Attractive conference facilities. Inside rooms overlooking pools extremely quiet.Genuine Expedia guest review
"had a room available"
Very nice. Spur of the moment Labor day trip to Lake Michigan without a reservation almost ended bad. All staff very pleasant and helpful. Had never stayed down by airport, not convenient for what we normally do.Genuine Hotels.com guest review
I was impressed with the staff when I first arrived, floored with the room when I first opened the door, and I would recommend anyone to stay there. I will be back again.. This was my first visit there and it was wonderful. Thank you for the excellent treatment and keeping the room very clean.Genuine Hotels.com guest review
"Surprisingly upscale property, will happily return"
Pleasantly surprised how nice and upscale the property really is. The hot breakfast in the morning was the only let down - nothing wrong with the food, it is not worth the $12.95 price tag for a basic spread that many hotels offer as complimentary these days. Plenty of good restaurants nearby.Genuine Expedia guest review
very pleasant...wil stay here again.Genuine Hotels.com guest review
"Being cleaning supplies"
Filthy , no roll away requested 3 times, took 4 hours to get sheets. Rooms and bathrooms disgustingGenuine Expedia guest review
"In the Words of Tony the Tiger.... IT's Grrrrrreat"
I really enjoyed staying here, we stayed for two days and the staff was great! Pool area is beautiful!Genuine Expedia guest review
"great value for the money."
Good price. Clean room. Close to food & shopping. Easy to get to downtownGenuine Expedia guest review
The staff is what sets this hotel apart. Always willing to help and do so with a smile. It really makes a difference when you feel like the employees really enjoy their jobs.Genuine Hotels.com guest review
Stay was ok but toilet didn't flush and it smelled like cigarette smoke, other then that the other two room I rented was fine only one of the three room was not at condition.Genuine Hotels.com guest review
I felt sorry for the staff. Several wedding parties and family reunions and they seemed under staffed. Restaurant/bar staff running around like crazy people and the cleaning staff were still cleaning rooms at 5:00 on both a Friday and Saturday! That made no since. This hotel has the potential to be one of the better ones in grand rapids if they would […] use a little common sense for those very busy weekends. Read moreGenuine Hotels.com guest review
booked two rooms so our kids and one of there friends could go swimming, when we got there the pool was closed, had to wait till the next morning to go swimming, I think it was a bit overpriced for what we recievedGenuine Hotels.com guest review
"Good value for my money."
I love the bed. It was very comfy. The blower in the AC was so loud that it woke me up every single time it turned on. I had to cool the room down to 62F and turn it off. That gave me few hours of uninterupted sleep. The hotel was OK, but we really didn't use any services. It was little dated, but clean. The pool was nice; however, very crowded and […] the second day the pool was closed. This was very dissapointing to my son. Overall, I was happy with the stay, reasonably priced. Read moreGenuine Expedia guest review
Great experience. Comfortable and clean. Would recommend for overnight stay.Genuine Expedia guest review
Hotel was a little dated but nice. Pool/whirlpool area was really nice. I was in town for a funeral and spent little time at the hotel (one night only), and did not frequent the restaurant/bar area, however, the room was fairly nice. My only real complaint (and while not a major one, one that is still worth noting--especially if you are travelling with […] children, or are staying at the hotel for any lengthy period of time) is that you have to pay extra for a refrigerator. Pretty ridiculous in my opinion. Read moreGenuine Expedia guest review
Unfortunately, there seemed to be a little league convention in the hotel. The pool was dangerously crowded with unsupervised children. The staff seemed to have lost total control. Not only were people running through the halls and being noisy, but we were unable to use the pool due to the chaos. It was amazing how the parents sat around the pool drinking […] and totally ignoring their children's behavior. My niece and nephew ventured into the pool, but literally stayed in about 2 square feet of water for fear of being knocked into. Shame on the parents and shame on the hotel staff for not being able to handle this. Oh and the elevator broke when we were ready to leave and had to haul stuff down 4 flights of stairs. Read moreGenuine Expedia guest review
The Crowne Plaza is obviously an old building that has been updated and could probably use a little more but the staff was extremely friendly and helpful and the rooms were really clean. The pool/courtyard is a pleasant place to hang out, our kids loved the indoor/outdoor pool, loved that it is enclosed and there is no view of a parking lot or traffic […] so very quiet. Read moreGenuine Hotels.com guest review
"Great for the business traveler!"
I've been traveling to Grand Rapids for business the past few months, and needed to upgrade to a better hotel. The Crowne Plaza hotel was just what I needed. The pool, restaurant, and workout room were all great. The location is close to several restaurants, but I recommend venturing out to the local communities and downtown for better food options. […] Starbucks is nearby and they have a great staff! Overall, I recommend this hotel if you're coming in for business, and make sure you visit the Crowne Club for breakfast and snacks in the evening. Read moreGenuine Expedia guest review
"No problems here."
We only stayed for one night. The room was clean and in good repair. Beds were comfortable, although the pillows were not. Air conditioner kept the room cool, but was a little noisy. We did not use the pool or other amenities. The room was quiet. No middle of the night noise from rowdy hotel guests. Overall, it was fine, especially considering the […] "unpublished" rate we paid via Expedia. Read moreGenuine Expedia guest review
"A great must stay hotel!"
A great hotel that is close to so much in Grand Rapids.....great food all the way around it and the hotel is a very nice family friendly place to stay. Would recommend and tell people to stay here anytime.Genuine Hotels.com guest review
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