The staff was basically invisible. We asked about an ice machine. Were told where to look, instead of an ice machine all we found was a trash barrel. I called to ask about breakfast, told there would be coffee and donuts. Didn't find those either.Genuine Hotels.com guest review
"It is what it is"
There is nothing fancy about the room and if you're staying multiple days, they don't clean it. But for a 55 dollar room now days, it was just fine. Our room was freshly cleaned when we arrived.Genuine Hotels.com guest review
"Don't stay here!"
I went to the room I was given to find someone still in the room and fully occupying that room. The second room I was given, it took me several tries just to get into the room. The room was very outdated. The ceiling was cracked and sagging. The tub was stained or very filithy. I used flip flops when taking a shower. The sink was old and scratched. […] The faucet handles were rusted and I had to turn them in the opposite direction to get water flowing. The pool was empty. There is a real bar on site, so the parking lot is full of people other than hotel guest. You can hear drunk people laughing and shouting till 1am. The website stated there was a breakfast buffet, I never found one. The room I had was supposedly a non-smoking room, but when I got home and unpacked my clothes, I realized that all my clothes smelled like smoke. Read moreGenuine Expedia guest review
"Never staying again!"
We got there, and got to our room, it had no heat, had to have maintenance come and they couldn't fix it so we got another room. That room had no hot water, had to have maintenance come back out, and they couldn't fix that either. Got a third room, still no hot water, but at midnight with 2 babies in the freezing cold we weren't going to change rooms […] again. The next morning when we checked out, we were told we couldn't even have or receipt. We will never stay there again! Read moreGenuine Hotels.com guest review
"CREEPY AND GROSS"
Whenever we pulled into the place, we already had a bad feeling. The cleaning girl out front was twitching while smoking what we hope was just a cigarette and looked as though she was scared we were going to get her in trouble. When we went to check in, they couldn't tell us if our room was ready so we had to wait for said cleaning girl to go check. […] All seemed to be clear. We had to run an errand and whenever we returned 20 minutes later, the cleaning girl was working on our room. Please don't say check in is at 2pm when it's not ready until 4pm. The room was disgusting. Stains all over the carpet. If you have a choice-- DO NOT STAY HERE!!! Read moreGenuine Hotels.com guest review
Worst motel I've been in, literally a "roach" motel...Genuine Expedia guest review
We 1st got there the room was not readdy. We had to wait 1 hour to get sheet on the beds. We had a dog so the next day we did not get any clean towel. We went to the front dest to get some they had 2 and we were a party of 4. they had NO washcloth. we were there 2 nightGenuine Expedia guest review
"Overnight hunting stay"
I took four adults and myself hunting. We wanted a motel close to hunting. We got that not much else. The sheets we flat and the edge of the mattress was showing. Mattress was used up. The room was clean.Genuine Expedia guest review
"great motel for the price"
We will definitely stay here again.Genuine Hotels.com guest review
The room was filthy. Coffee pot had molded coffee in it, the floor had trash on it, the air conditioner didn't work, there was stick drinks spilled all over the furniture. Not a clean place at all. Guess as they say, you get what you pay for.Genuine Hotels.com guest review
"Very friendly place and people."
Rooms could have been a little cleaner, lady at front desk was very helpful, friendly and polite. Had used grills for grilling. The only thing that bothered me was the other guest on Friday staying up parting all night from working all week. Every one needs a release but these are regulars that stay here.Genuine Hotels.com guest review
staff smoking in front of office...makes it look trashy. Ordered two rooms to be close together and did not get it. One room did not have a phone in it. Dad said that was a hotel not to try again.Genuine Hotels.com guest review
Will not stay again.Genuine Hotels.com guest review
I would only recommend this motel as a last resort stay.Genuine Expedia guest review
"Very convienant place"
The staff was very nice to my grandson and i,the price was very affordable, the swimming pool was very clean, and very clear, the location of the motel itself was in a very convenient location,i would recommend this place to anyone interstead in knowing about itiGenuine Expedia guest review
the restaurant does have complimentary breakfast but only serves one thing not an option. will not recommend the restaurant. there is a bar near pool area my family and I had to go inside when the drunks came out getting ready to fight.Genuine Hotels.com guest review
"We get what we pay for"
The first room was thick with smell of mildew. Gal at desk was very nice and accommodating when I requested a different room. 2nd room was just very musty that the constantly running, old, AC unit did a lot to remedy that. All was clean and, well, adequate. Their 'breakfast' seemed to be part of a hotel-run restaurant instead of a help-yourself buffet. […] When I opened the door, the buzzer was so painfully loud that I decided I wasn't going to set in that dining area and listen to that go off more than I already had, so I went elsewhere! It saddened me to see 4 beautiful magnolia trees next to the swimming pool starving for water, which, I think, says a great deal about the care and commitment of the owners. I paid for 3 nights and checked out early, and I will NOT stay in this hotel again. It's my fault...should have read reviews first. Read moreGenuine Hotels.com guest review
"One night stay"
Was not the BUDGET INN I was thinking of ! This one was an older motel and DESPERATELY needed updating ! The carpet in the room smelled, the tv was an older one which was ok but no remote, the bathroom was hot . There were people coming in & out a lot and making noises with their vehicles revving their motors and our little dogs kept barking at them […] so we didn't get much sleep. Did not stay for breakfast wasn't impressed with room so I figured breakfast wasn't gonna be that great either. I as for a handy cap room on ground level and the room they gave us was not handy caped for one they had a bath tub shower and no bars in the shower, they were gonna give me an up stairs room and I told them I had asked for a handy cap room bottom floor, so they changed it to bottom floor. I will not stay there again. Read moreGenuine Expedia guest review
below what I expected, very run down, stained tub, stained towels, room odor will not stay there in the futureGenuine Expedia guest review
"Great way to be thrifty while traveling"
The facility is very old and hasn't been updated. However, for our business trip, it was just fine, we had a small simple breakfast every morning next door with the gregarious waitresses. The pool and spa tube distracted us during our stay. The cable tv kept us entertained. The room was decent, we were able to obtain separate beds with non smoking section. […] we saw lots of family with children stay here, in addition to a lot of traveling labor workers. The beds were very comfortable, and the air conditioner was amazing. Overall, it allowed up to rest and handle our business. Read moreGenuine Expedia guest review
Over all it was pretty goodGenuine Hotels.com guest review
Everyone was friendly and we like the hot breakfast that is offeredGenuine Hotels.com guest review
This place was the worst hotel experience I have had in some time. At check in they tried to charge me more for the room claiming that Hotels.com only charges 75% of the room cost and they pick up the rest at check in - I argued with them for about 5 minutes until finally I showed them my confirmation email that clearly stated "paid in full". They photo […] copied my credit card, so it wont surprise me if they bill me anyway. The hotel had some very unsavory people staying there, I did not feel safe walking to my room. The hot breakfast they promised from 7 am to 10 am was out by 745 and they would not make more. The room was decent for the price and clean, but the beds were not comfortable at all, so bouncy that every time that I moved it felt like I was on trampoline. I will not be back... Read moreGenuine Hotels.com guest review
"basic but safe"
Hotel was basic and clean. Staff friendly and helpful.Genuine Hotels.com guest review
Hotel is run down, staff seemed unprepared or unaware of our reservation, didn't get what was requested in reservation, had to take upstairs room, had to force room door open each time by main force (door handle seemed to be installed upside down?).Genuine Hotels.com guest review
If you have a choice at all, stay someweher else. The price was reasonable. Its true that you get what you pay for.Genuine Hotels.com guest review
"could be better"
Staff was not overly helpful. rooms could have been much cleaner. Family did not feel very commfortable at this motel.Genuine Expedia guest review
"Ok for one night but wouldn't stay any longer"
This place just is what it is. A small older hotel/motel that has had minimal to no updating since it was opened. A/C didn't work well in our room and the knobs that control it were broken off. Also the a/c sounded like a 747 every time it came on. Shower head is mid chest level for anyone over 6 feet tall. Tv is old. Some of the pillow cases were stained […] or just dirty looking. Bottom line is this place was do-able as a place to crash for the open of hunting season when everything else is booked up. Read moreGenuine Expedia guest review
It was fine except the breakfast was out an hour before it was suppose to be.Genuine Hotels.com guest review
"Small town stay..."
It was decent for our short weekend stay and the king sized bed was so comfy.Genuine Expedia guest review
"Don't stay there!"
Our room was not cleaned at all during the two days we stayed there and with a 2 month old baby you can imagine how the trash piled up. We had to go ask for clean towels on our 2nd day and ended up having to wait until the next morning (the day that we were checking out) to get finally get any more towels. There were 2 adults and 2 children (4 years […] old & a 2 month old); there were only 2 bath towels in the room! Apparently, from the cobwebs & dirty wash clothes under the beds, the room hadn't been thoroughly cleaned in a while. The "free hot breakfast" was supposed to be open from 6-9 AM; my husband, who is a diabetic and needs to eat at certain times for his medication, went at 6:15 the first morning only to find the "cafe" closed because the cook had not arrived yet. He ended up going to a restaurant down the road. I tried the breakfast around 8:30 and was very disappointed. The "free hot breakfast" was whatever the cook chose to cook for the day; the only choice you had was how you wanted your eggs cooked, sausage or bacon, & 2 choices of juice, coffee, or water. At least that was how it was on our first morning - we didn't try them the second morning. The pool was the only thing about this motel that was its saving quality, but that too needed some improvement: there were several tables around the pool, however only 2 of them had umbrellas on them to help shade you from the hot sunshine. I would not recommend this establishment to anyone. Read moreGenuine Expedia guest review
"You get what you pay for"
Pretty rough looking on the outside. Looks better on the inside, but it's eefinitely not the Ritz! In my room there was a large dead bug on the floor, but aside from that the room and linens were acceptably clean. The bed was quitefirm and the pillows were a bit flat, but they did have 5 pillows on the bed,so that was ok. I'd have to say that it was […] as good as I could expect for such a low price. I would stay there again in the future. Read moreGenuine Hotels.com guest review
The outside is rundown. The lobby smelled horrible. The carpet in the room was filthy. I have slept on more comfortable camping cots, the beds are hard as rocks! I did not want to touch anything in the room because everything was "sticky" and appeared old and filthy.Genuine Expedia guest review
The hotel was so dirty I did not stay the night there even though I had prepaid for my room. When I checked in and went to the room I had difficulty opening and closing the door. The walkways were full of trash and there were people sitting on the back end of their trucks drinking beer. I felt very unsafe and was afraid to stay there. I would never […] recommend this hotel. Very unsafe!!! Read moreGenuine Hotels.com guest review
"Absolutely do NOT stay here!! Horrible!!!"
07/07/14 AmberKincheloe Carlsbad, New Mexico, United States
Came to town to spend time with extended family at the lake. Motel is old, run down and has many shady characters actually living in the rooms. Checked in in the afternoon and thankfully did not leave any personal items in the room. When my family returned that evening we unlocked the door only to find two people in our room doing drugs. Motel had actually rented out our room to someone else while we were out. Obviously we found somewhere else to stay. Also, the pictures shown of the motel on the Expedia site are not even close to what this place looks like. As I said it is completely run down, with broken windows, peeling paint and rooms with open curtains full of broken furniture. DO NOT STAY HERE!
"Not bad for the price"
04/14/14 BobShelton Honey Grove, Texas
I have stayed at the Brownwood Budget Inn many times throughout the years, even when it belonged to another motel chain, and have no real complaints about the location. It has become a little older and more tired looking in recent times, but the facilities continues to be adequate and reasonably clean. Overall it is not bad for the price! If you are looking for a Waldorf, go somewhere else.
02/24/14 Todd L Katy, Texas
Worst hotel stay in my 50 years!!! Arived at 9:30pm. People were drinking and partying in the courtyard. The large mirror by the sink had fallen off the wall. Iwas going to phone the front desy, but no phone in the room. I walked to the desk and reported it. maintenance arrived and removed it and asked if we wanted it replaced. we said yes, but were told after alot of searching that they couldn't do it. Where awakened at 2am to the sound of a couple fighting and using profane language. in the morning, there were 30 empty beer cans on the picnic table in front of our room. Now they have charged us for the broken mirror! What a joke. I have told Howard Payne University to take them OFF the list of hotels that they send to prospective students.
"Horrible, stay a town over and if you do stay bring a gun! The citizens live there"
10/14/13 craig s Houston, Texas
This place was garbage it felt like I was in a 3rd world country with the Brownwood police Tahoe was parked out front watching people come in and go out like there was a drug bust going on. When I first pulled up to my room there while unloading my lugged there were couples eyeing me down like a new guy on the block. The citizens of Brownwood literally live there and are really trashy with their shirts off like they were thugs. The room I stayed in appeared to be last updated in the 80's along with the front cover off the a/c unit that was near the door, you could see the a/c coils all smashed up while the room struggled to stay cool. My best advice if you really have to stay in Brownville do it but my advice is go a town over and get a room there because the citizens in that town are really trashy. Last thing, you may hear a lot of rap music and bass all night long.
"Great for families!!! :)"
05/11/13 kimora99221 San Francisco
My husband likes to travel a lot & we're from up north of Texas. We love to take the kids down to Galveston & spend some time at the beach, so we always drive down there. This is the only hotel we stay in when we go down because my kids love it here. There's a pool & hot tub for my kids & a fitness center for my husband & I. The rooms are nice & cool on hot days & they even turn on the AC for you during the Summer, so your room will already be cool when you get there!! It's bigger than any of the other hotels in town & has a beautiful courtyard for quiet reading time or fun swimming time. Love the place & the people. <3
"Quality Place To Stay !!!!!"
Nice room , great value . I love the spa and the fitness room . My wife got so excited when she saw the way they made the beds . Great Value indeed !!! Friendly service !!! We're supposed to check out on Thursday but my wife changed her mind after has stayed for a day so now we will stay till Sundy morning ... Love it !!!!
"Beautiful Trees in the Courtyard"
09/14/12 Alicia B Austin, Texas
We came to Brownwood to visit my sister at Howard Payne. They set us up near the pool, which was quite nice. I actually liked this hotel very much. They had seats and tables outside where we all sat and enjoyed the weather. I particularly loved the trees in the courtyard. They were really colorful and it gave us a nice view, my mother thought these were pomagranate trees but they were just flowers. The girls at the front desk were sweet too. Whenever my mother needed anything they brought it over in a jiffy. Needless to say we enjoyed our stay for such a good deal!
"Not too shabby"
09/06/12 rachel m Dallas, Texas
To be honest after all the negative reviews posed about them I was skeptical, however for the price we had no choice. My husband just lost his job and were traveling to Dallas for an interview and so we stopped here. First of all the asian lady at the front desk was very nice and accommodating. We had been driving for hours and was exhausted, got there at noon before the 3pm check-in but she let us check-in early anyway. She put us on the second floor which we took since she was being cool. The room was huge and clean, no complaints. The only thing I would say to better our stay is the breakfast. My husband is a big eater, well hell we both are, and the plate was made to order but we wanted more to start our day, like a buffet. Overall, it was good.
"DONT STAY GO DOWN THE ROAD"
08/19/12 nancy w Austin, Texas
We were in Brownwood visiting my sister and nephew the room was musty & smelled of old cigrets even thought it was a non smoking room. We went to the pool and once we got in pool Asian lady from office came out and told us they charge extra for the pool privileges and extra quest. Not sure if it is because my nephew is Afrian American or not but it felt that way. I have stayed in a lot hotel all over the country and have never been told they charge extra to use the pool in a hotel that has a pool. There was about 25 kids in pool that were there for an employee kids birthday party. You would think they would not try to run off paying guest. The hot tub does not work and was told it has not worked for three weeks. The Wifii did not work in our room. Reported it the front desk they offer another room but it was so nasty I could not sleep there. There were people runnung up and down the stairs and horns honking all night night long. Dont eat in restaurant , if you can get them to wait on you the place is falling down and nasty. We got locked out of our room at 10 am in the morning and had to wait until they could call mintance to get back in our room so we get out of there. I would never recommend this place, go down the road its better and the price if better.when a rain storm came in we lost the tv for half hour. it was one thing after the other and the poeple dont care
"Great Value !!!!"
06/02/12 Matt B Houston, Texas
This is the right motel to be around . I've been in town for my son graduation , stayed for a week in a very clean and comfortable room offered by this motel . Thanks to my son for the reference . The motel is a little run down however they maintain it apparently well . This is a great accomodation I have got , out of a small town like Brownwood !!
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