"Lot less then expected"
The hotel has a big name and generally good service but the rooms were less equipped and staff is not that courteous. We had a baby and asked for microwave to warm up the milk and the front desk asked 15 dollars to rent it for a day. Not happy to stay there and probably will not choose it in the future.Genuine Hotels.com guest review
We again had a fabulous experience at this hotel...everyone was welcoming, kind and helpful. The rooms had everything you would need and we're spotless. We can't wait to visit again!Genuine Expedia guest review
"Host Hotel for New Balance"
It was great for my daughter. I felt comfortable with her being there with the group that was a part of her team for the New Balance meet.Genuine Hotels.com guest review
We stay often and are always made comfortable.Genuine Hotels.com guest review
spent more than 15 mins on the google map try to get there. It was an executive room, but didn't feel any diff compare with the standard room. Not doing well with the details, No slippers.Genuine Expedia guest review
"would stay again"
the hotel is very nice we enjoyed the pool and hot tub. The room was a little cold and was not giving any heat but they send maintenance very quickly and resolve the problem.Genuine Hotels.com guest review
Customer Service was very good, room, restaurants and pool just amazing. I give it 5 starsGenuine Hotels.com guest review
"Central location for business in the area!"
Friendly staff. Very nice room. Clean. Great on-site food. Great business hotel and location at a great price!Genuine Hotels.com guest review
"Close to Hackensack UMC"
The best part of the stay was the service. Everyone was wonderful, happy and helpful. The place is a tiny bit run down, but I would take the service over the decor any day. I would say it's well loved. Close to the GWB to get into NYC if you wanted. 25 mins to Carlos' Bakery, and 20 minutes to UMC. The only thing I did not like is the fact the the restaurants […] - two of them - did not have kids menus available. Could only get kids menus with room service. Free parking, smiling faces, always nice. Read moreGenuine Hotels.com guest review
"practical and nice"
Fit our needs perfectly. Overnight stay and then zipped into city over GW for the day. Pool was great for kids (warm).Genuine Hotels.com guest review
"Would stay again"
Everyone was helpful and friendly. I would like for them to add additional lighting in the garage. It is dark at night even with the lights they have.Genuine Hotels.com guest review
I reserve a room with a queen size bed and I got 2 full size bed. My wife and I were very disappointed. It was the only thing wrong. Everything else was perfect.Genuine Hotels.com guest review
"Sheets not clean"
The sheets on the bed apparently were not clean or changed. Gross!!!Genuine Hotels.com guest review
Nice stay , staff not to friendly. Lady at check in was not welcoming at all. Room was clean, only issue was the dried up rose pedals on the floor that clearly belonged to prior guess.Genuine Expedia guest review
"It just wasn't that great"
When I arrived there was hair in the bath tub . The room was really small , and the heat/ AC unit was blowing out cold air all night . I wish I had stayed somewhere else . And the people at the front desk were not that helpful .Genuine Hotels.com guest review
Bell Captain was especially helpful giving me directions on the way to get into NYCGenuine Expedia guest review
"hotel was good but no bonus points"
upon arrival I was very disappointed to learn that because I booked my reservation through hotels.com I would not be able I receive Hilton honors points, won’t be booking through hotels.com again.Genuine Hotels.com guest review
Excellent service and the employees very nice.Genuine Hotels.com guest review
"Exit at GW Bridge"
Good stayGenuine Hotels.com guest review
GOOD LOCATION AND HIGH QUALITY SERVICESGenuine Hotels.com guest review
The staff was very pleasant from check-in to check-out no complaints. But the traffic in the hallway throughout the night, was a little much. But I will shoot for a higher floor next time around, maybe a little less traffic. Thanks JAAGenuine Hotels.com guest review
I won't stay here again. The staff was very friendly but clean doesn't seem to be a top priority. I stayed for two nights, the first night the bathroom was gross...a dirty toilet and clumps of hair near the shower like the floor hadn't been cleaned. Also the sheet had a nice stain on it. Just gross. The second night the room seemed to be much cleaner […] except I found a "hair" on a "clean" towel. Read moreGenuine Hotels.com guest review
"Double Tree - Ft Lee, NJ"
Water main broke when I checked in, no water for 2 hours. Great location to the Geo WA bridge to NYC, however you cannot walk outside the hotel, as you are literally right on the freeway. Very inconvenient!Genuine Hotels.com guest review
"the worst customer service"
the dirtiest hotel even the disposable cups were unwrap and dirty. NEVER AGAIN!!!!Genuine Hotels.com guest review
Good, but nothing spectacular..Genuine Hotels.com guest review
"Double Tree hotel review"
Great location near manhattan but Much more affordable. Very helpful staffGenuine Expedia guest review
My stay was only for one night to avoid traveling during the snow storm. I checked in very late and checked out very early. From what I was able to take in during my short stay I would say this hotel rates a four out of five. I am particular when it comes to appearance and cleanliness of bathrooms, I don't like to see dirty grout lines and caulk with […] mold and mildew imbedded within, which is why I rate no higher than a four out of five. Read moreGenuine Expedia guest review
"Worst hotel l've ever stay."
Services are horrible specially at check in and out. Thanks for nothingGenuine Hotels.com guest review
Very good location, easy access to Manhattan...Genuine Hotels.com guest review
"Nice hotel hard to get to city"
Hotel was excellent, but it is really difficult to get into the city using their shuttle. No one at the front desk was able to explain how the service worked. On our way back we wound up stranded on the NJ freeway.Genuine Expedia guest review
"Best Stay for NYC and NJ"
I have stayed here several times for location and convenicen. Wheterh I rent a car or take the shuttle to NYC that is offered it works out well. They have a great restaurant in the lobby and free parking. They are close to the highway so you can get to NYC within 15 mins and to the NJ shopping areas. The rooms are great and are very comfy.Genuine Hotels.com guest review
"NYE in NYC"
Had a great time for nye night there. Ralph of the hotel staff was excellent! He gave us a ride across the bridge and picked us back up after the ball dropped at the bridge to bring us back. The room was good and the rest of the staff was very friendly and warm. The cookies at check in were a great touch.Genuine Expedia guest review
"Nice but No suggested if you DON'T have a car"
Everything is great except by the fact the only way to get there is driving, so every time you want to go to the bus stop or to the mall (which are 2 minutes from there) you need to ask the hotel shuttle to give you a ride or to call a taxi.Genuine Expedia guest review
Well maintained rooms. Friendly and accommodating staff. Convenient access to Manhattan.Genuine Hotels.com guest review
only difference i found is some what room quality is different which i got from hotel and which i directly booked from double tree.Genuine Hotels.com guest review
"Budget rooms for Hotels.com???"
Do hotels set aside defunct rooms for hotels.com guests? While the hotel was nice and the room looked fine, our heating system did not work. The temperature was set at 66 degrees when we checked in, and rose to lousy 68 after being on all night and set at 79 degrees. When we called down to the front desk they offered us another room but by that time […] it was too late and they never offered to send a maintenance person up. When I checked out and mentioned it to the front desk, the woman's response was "that's not comfortable." Read moreGenuine Hotels.com guest review
"Staten Ferry Cruising"
I loved the hotel, price was very reasonable and it was about a 30 minute ride to Staten Island to get on the ferry to NYC. Our main reason was to see the sights, and is more convenient if you drive, we parked for $8 a day and took the ferry free to Battery Park in NYC....it was great! We were in the busyness of the city in the day and them quietness […] once we crossed back to Staten. Read moreGenuine Hotels.com guest review
This hotel is the largest one in Fort Lee, which is the first exit in NJ near George Washington Bridge. It provides shuttle bus to Midtown Manhattan, which is great.Genuine Hotels.com guest review
"Not a good deal"
Do not stay here unless you have no other choice. The rooms I booked were supposed to have two double beds. The double beds are at best a slightly oversized singles. At about 6 in the morning in one of the rooms I booked the smoke detector started to beep as if it a had a low battery waking the kids up in the room maintenance tried it but had to end […] up replacing the entire alarm. The worst part and the deal breaker was the fact that the AC was turned off because it was the start of winter and could not be turned back on even though the outside temperature reached 70 degrees. And the front desk showed no concern or sympathy when the problem was brought to them. Read moreGenuine Hotels.com guest review
The Hotel is clean and in great shape. My only comment about the Hotel is the poor access to it. It is so difficult to get to so if you are taking a taxi it is a wonderful place to stay but if you are driving yourself, stay somewhere easier to get to.Genuine Expedia guest review
Staff was very professional and extremely courteous I would definitely stay there again!Genuine Hotels.com guest review
"Close to George Washington bridge"
We've stayed here a couple of times. When we can't find an affordable option in Manhattan we choose to stay here. Even though it is across the Hudson in NJ.... it is close to the George Washington Bridge and easy to get into the city. The hotel is very nice and clean. Friendly staff.Genuine Hotels.com guest review
One of the best hotels I have been to.Genuine Hotels.com guest review
I arrived late and was assured my room was reserved. Checking in was a breeze. The food at the hotel's restaurant was superb....I'm sure in the city i could've eaten better but the service and presentation at the hotel was good enough for me no to regret not going.Genuine Expedia guest review
"Not bad, but not great"
First room we were given had a bed that slumped toward the middle. Our request for another room was accommodated with a smile and the bed was an improvement, but the HVAC unit would occasionally malfunction in the middle of the night by blowing cold air when it was set to heat. Room was clean though and maid service was great. Room service was prompt, […] but the quality of the food varied. Salmon dinner was great, but french breakfast was barely passable. I'll probably try another establishment next time, but would use again if need be. Read moreGenuine Hotels.com guest review
Staff is wonderful!!!Genuine Hotels.com guest review
"Comfortable, soothing stay"
My overall hotel experience was very good. The room was well appointed and well heated (I had to turn the thermostat down to avoid overheating the room). Housekeeping could make up the room at any time till mid-afternoon, and management tried to accommodate my schedule as to when my room should be made up. My only two gripes were that the closet in […] the room was quite small, and the shower curtain wasn't clean. The hotel is located on Route 4 East, right at the foot of the George Washington Bridge. That makes commuting to Manhattan easy, but returning to the hotel is tricky--you have to take Route 4 West and then double back on 4 East to reach the hotel. Read moreGenuine Hotels.com guest review
Staff was very accommodating, but the hotel is lacking in much: 1:00 I. The afternoon I couldn't get anything to drink b/c store was closed until 5 pm, vending machines only took change, couldn't find wait staff. Very challenging. I don't like that the temp of the rooms are regulated, and the gym was in a dungeon that was scary to get to.Genuine Hotels.com guest review
Wallpaper peeling off the walls, damaged walls and water damage in the bathroom are just a few of the hideous aspects of the hotel.Genuine Hotels.com guest review
I had a wonderful night at this hotel And room was so clean and steff was very responsible. Svervice was batter then any oyher hotal I been.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )