"Close proximity to Outlets"
In general, our stay was okay. Front desk service was so-so. We checked in on the later side since we were staying overnight after a day of shopping at the Outlets. Think the woman behind the desk was new and needed to repeatedly ask a gentleman for every step of registration. Although we reserved room for 3 people, the guy gives us 1 cookie. But realized […] his mistake and gave us each one. Cookie was warm and tasty! Went upstairs and key didn't work. Had to go back downstairs and get new card. Room was okay for our one night stay. Felt like since we booked through hotels.com (third party), they put us in a room with a view of the rooftop of the hotel. Bathroom had no fan. In the morning, we saw this huge stain on the comforter on one of the beds. Gross! Read moreGenuine Hotels.com guest review
Very Nice......Staff was amazing...........=-)Genuine Hotels.com guest review
"Easter stay in NY"
The hotel was far much better than our first facility. The management was very nice and took a lot of time to inform me about the transportposibilities and the city. The kids used the pool a lot, the fitness is not big but very good usableGenuine Hotels.com guest review
Hotel was very nice, clean, great staff, and good food.Genuine Expedia guest review
"Good for the Price"
My family stayed in Fort Lee to cut costs on our trip to NYC. The DoubleTree was very comfortable and clean. The hotel is a little older compared to other DoubleTree hotels we have stayed but it was still well maintained. The customer service was wonderful. We utilized the complimentary shuttle to the GW Bridge on several occasions and the staff was […] always very friendly and helpful. The only problem was the location was not as convenient to NYC as we had hoped. If you are staying here for the convenience of travel to NYC I would suggest that you pay the extra money and stay in Manhattan because you will end up spending just as much money, if not more on transportation to and from the city in addition to a great deal of time lost due to travel. Read moreGenuine Hotels.com guest review
very good!Genuine Hotels.com guest review
"Door lock problems"
We had two rooms and both had problems with the pass keys. Not a major issue, but it required a second visit to the front desk.Genuine Hotels.com guest review
"Good for the price"
Is far from Manhattan but they have a shuttle to Manhattan and another one that takes you to the bus station.Genuine Expedia guest review
"George Washington Bridge Hotel"
Visiting from California, three beautiful days in New York CityGenuine Expedia guest review
I specificly choose this hotel because it had a indoor pool, When I arrived there was a sign stating that the pool was closed for a private event, I told the receptionist that I had medical condition requiring me to have aquatic excercises certain times a week and that I had called prior to booking asking if the pool was operational and was told that […] it was and that it closed at midnight. The staff at the double tree told me that they couldnt do anything for me because I had booked 3rd party ( Expidia ). The hotel staff was very rude as to brush me off repeating that there was nothing they could do to accomidate me regarding the mix up because I used Expida to book the room. I felt I was treated unfairly by the Double Tree Hotel because I booked with your site, I didn't even get to talk to a manager because there was no one available to assist me. Read moreGenuine Expedia guest review
The shuttle service to New York was great!Genuine Hotels.com guest review
"Great hotel Great staff"
Very pleasent stay. The hotel is good for quick access to NY or Northern Jersey as it is off a major entrance to the GWB. The location is roadside. There were a number rooftops outside of our window which has AC units -- this may be a noise issue in the summerGenuine Hotels.com guest review
I loved everything about this hotel, we had a wonderful and delicious diner at the restaurant and a warm swim in the pool. Loved defenity a five star hotel.Genuine Hotels.com guest review
"Perfect for Business near Fort Lee Area"
Wonderful services. Room is cozy and clean.Genuine Hotels.com guest review
"Clean, friendly staff, comfortable"
We were greeted with fresh baked cookies when we checked in the room was clean and very comfortable and we ordered room service it was excellent. The staff was very friendly as well. I would definitely recommend this hotel it's minutes from GWB and NYC but NJ prices.Genuine Expedia guest review
The hotel is beautiful the staff is remarkable and most of all the room is sport lessGenuine Expedia guest review
"It's ok hotel to stay"
It's the very avarage hotel. My son wanted to go to the pool very much. It's really dirty. The floor is dirty. Water is not filteried enough. I just closed my eyes trying not to think how much different germs in it.Genuine Expedia guest review
"beautiful stay and amazing"
it was very comfortable kids loved it booking another night as we speakGenuine Hotels.com guest review
"Staffs made me waiting for their chatting."
When I went to the front desk for check-out, a man was talking with the female staff in the front desk. I thought he was a quest and was waiting in line. However, i found the man who had a hotel name tag) was another staff and they kept chatting and laughing even though they saw me waiting. After 10 minutes later, I came to them and asked to help me […] check out. Then, the man stepped out and the female staff helped me to check out. Read moreGenuine Expedia guest review
"Upscale hotel convenient to gw bridge"
Very pretty, upscale hotel. Everything new and upgraded feeling. Room itself was on the smaller side but the beds were very comfortable and room temperature very constant and quiet. No loud fans or freezing then hot temps. Overall a very nice stay!Genuine Expedia guest review
The DoubleTree does not disappoint. The room was quiet and comfortable. We had a king size bed which I found to be too soft. Access to the hotel is on a major divided throughfare forcing an exit towards NYC. I would stay here again.Genuine Hotels.com guest review
Unfortunately, our stay was not for pleasure but rather for a very difficult time in our lives. My three sisters and I were there while our only brother was slowly dying at the Bronx Lebanon Hospital. During our five day stay, all of your staff were very kind, beyond helpful and would have done anything we asked to make our stay less difficult. Our […] brother did pass away on March 25th but if we ever had reason to come to Ft. Lee, NJ again, we would stay this hotel. We wanted to personally thank all of the staff. Thank you! Read moreGenuine Hotels.com guest review
"Nice, clean and reasonable price"
Stayed for two nights, totally satisfied. Free high speed wifi.Genuine Expedia guest review
"Lot less then expected"
The hotel has a big name and generally good service but the rooms were less equipped and staff is not that courteous. We had a baby and asked for microwave to warm up the milk and the front desk asked 15 dollars to rent it for a day. Not happy to stay there and probably will not choose it in the future.Genuine Hotels.com guest review
We again had a fabulous experience at this hotel...everyone was welcoming, kind and helpful. The rooms had everything you would need and we're spotless. We can't wait to visit again!Genuine Expedia guest review
"Host Hotel for New Balance"
It was great for my daughter. I felt comfortable with her being there with the group that was a part of her team for the New Balance meet.Genuine Hotels.com guest review
We stay often and are always made comfortable.Genuine Hotels.com guest review
spent more than 15 mins on the google map try to get there. It was an executive room, but didn't feel any diff compare with the standard room. Not doing well with the details, No slippers.Genuine Expedia guest review
"would stay again"
the hotel is very nice we enjoyed the pool and hot tub. The room was a little cold and was not giving any heat but they send maintenance very quickly and resolve the problem.Genuine Hotels.com guest review
Customer Service was very good, room, restaurants and pool just amazing. I give it 5 starsGenuine Hotels.com guest review
"Central location for business in the area!"
Friendly staff. Very nice room. Clean. Great on-site food. Great business hotel and location at a great price!Genuine Hotels.com guest review
"Close to Hackensack UMC"
The best part of the stay was the service. Everyone was wonderful, happy and helpful. The place is a tiny bit run down, but I would take the service over the decor any day. I would say it's well loved. Close to the GWB to get into NYC if you wanted. 25 mins to Carlos' Bakery, and 20 minutes to UMC. The only thing I did not like is the fact the the restaurants […] - two of them - did not have kids menus available. Could only get kids menus with room service. Free parking, smiling faces, always nice. Read moreGenuine Hotels.com guest review
"practical and nice"
Fit our needs perfectly. Overnight stay and then zipped into city over GW for the day. Pool was great for kids (warm).Genuine Hotels.com guest review
"Would stay again"
Everyone was helpful and friendly. I would like for them to add additional lighting in the garage. It is dark at night even with the lights they have.Genuine Hotels.com guest review
I reserve a room with a queen size bed and I got 2 full size bed. My wife and I were very disappointed. It was the only thing wrong. Everything else was perfect.Genuine Hotels.com guest review
"Sheets not clean"
The sheets on the bed apparently were not clean or changed. Gross!!!Genuine Hotels.com guest review
Nice stay , staff not to friendly. Lady at check in was not welcoming at all. Room was clean, only issue was the dried up rose pedals on the floor that clearly belonged to prior guess.Genuine Expedia guest review
"It just wasn't that great"
When I arrived there was hair in the bath tub . The room was really small , and the heat/ AC unit was blowing out cold air all night . I wish I had stayed somewhere else . And the people at the front desk were not that helpful .Genuine Hotels.com guest review
Bell Captain was especially helpful giving me directions on the way to get into NYCGenuine Expedia guest review
"hotel was good but no bonus points"
upon arrival I was very disappointed to learn that because I booked my reservation through hotels.com I would not be able I receive Hilton honors points, won’t be booking through hotels.com again.Genuine Hotels.com guest review
Excellent service and the employees very nice.Genuine Hotels.com guest review
"Exit at GW Bridge"
Good stayGenuine Hotels.com guest review
GOOD LOCATION AND HIGH QUALITY SERVICESGenuine Hotels.com guest review
The staff was very pleasant from check-in to check-out no complaints. But the traffic in the hallway throughout the night, was a little much. But I will shoot for a higher floor next time around, maybe a little less traffic. Thanks JAAGenuine Hotels.com guest review
I won't stay here again. The staff was very friendly but clean doesn't seem to be a top priority. I stayed for two nights, the first night the bathroom was gross...a dirty toilet and clumps of hair near the shower like the floor hadn't been cleaned. Also the sheet had a nice stain on it. Just gross. The second night the room seemed to be much cleaner […] except I found a "hair" on a "clean" towel. Read moreGenuine Hotels.com guest review
"Double Tree - Ft Lee, NJ"
Water main broke when I checked in, no water for 2 hours. Great location to the Geo WA bridge to NYC, however you cannot walk outside the hotel, as you are literally right on the freeway. Very inconvenient!Genuine Hotels.com guest review
"the worst customer service"
the dirtiest hotel even the disposable cups were unwrap and dirty. NEVER AGAIN!!!!Genuine Hotels.com guest review
Good, but nothing spectacular..Genuine Hotels.com guest review
"Double Tree hotel review"
Great location near manhattan but Much more affordable. Very helpful staffGenuine Expedia guest review
My stay was only for one night to avoid traveling during the snow storm. I checked in very late and checked out very early. From what I was able to take in during my short stay I would say this hotel rates a four out of five. I am particular when it comes to appearance and cleanliness of bathrooms, I don't like to see dirty grout lines and caulk with […] mold and mildew imbedded within, which is why I rate no higher than a four out of five. Read moreGenuine Expedia guest review
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