"A Pleasant Stay"
Friendly, helpful staff. We arrived early and were allowed to check in a few hours early. Were also able to park until 4pm the next day which allowed is to explore the neighborhood and have a leisurely lunch.Genuine Hotels.com guest review
The hotel was great. Didn't really stay there much during the day but everyone was helpful, nice and professional. Everything you could want from a hotel I guessGenuine Hotels.com guest review
Response by Hyatt Regency Toronto Thank you for taking the time to share your positive feedbacks regarding your recent stay at Hyatt Regency Toronto. We are grateful to hear that your received everything you expect from a Hyatt hotel and you enjoyed our great hotel for its great service offered by our helpful, nice and professional staff. Your kind comments were forwarded to the Executive management at the hotel. Hope to welcoming you again in the near future. Johny E.-A Guest Relations Associate
"Highly Recommend the Hyatt"
We stayed there in October and liked it so much the decision was easy this time. The Front Desk Staff is helpful and attentive. Jose stepped in an was great when we needed that extra bit of help. The City view from our room was great. Our Room was nicely done and comfortable even with a roll-away bed. Hotel was quite most likely due to not being fully […] booked. Location is fantastic with the Streetcar right out the front door and Subway several blocks away so you can get anywhere even in the frigid weather. Excellent selection of Resturants. Read moreGenuine Hotels.com guest review
"Great hotel in the most convenient location."
I love this hotel. Staff is very friendly and accommodating. Rooms are comfy. Location can't be beat. Lobby is beautiful.Genuine Hotels.com guest review
Response by Hyatt Regency Toronto Thank you for taking the time to express your positive feedbacks regarding your recent stay at Hyatt Regency Toronto. We are very pleased to hear that you will use the hotel again on future trip for its great customer service and very friendly and accommodating staff, its comfy rooms and its beautiful lobby. Your kind comments were forwarded to the Executive management at the hotel. Hope to welcoming you again in the near future. Johny E.-A Guest Relations Associate
"I Had a Nice Time"
its been a long time since I went to Downtown Toronto. the Hyatt was a great location for restaurants a bit pricey but a good location plenty of parking easy access in and out.Genuine Hotels.com guest review
Response by Hyatt Regency Toronto We are so happy you chose Hyatt Regency for your return to Toronto. It is great to hear the location and parking worked out so well for your stay! Hope you can visit again soon. Tori H. Guest Relations Associate
"Nice but slightly shabby"
The staff were all pleasant and the food was surprisingly decent. The rooms were a little shabby, though and could really use some light renovation: chipped paint, stained surfaces, worn-out upholstery on the chair, etc. The bed was comfortable but kind of bare-bones: I hate this hotel trend of covering a duvet in a large sheet instead of a proper duvet […] cover, as the sheet always slides around in the night. It's kind of gross to have a duvet that can't possibly get washed/dry cleaned all that often up against your skin. The shower in my 11th floor room had the worst water flow I've ever seen in a hotel; I have baby-fine hair and it still took me three times as long as normal to wash my hair, and often I would get out of the shower to find conditioner residue still in my hair because of the low water pressure. Read moreGenuine Hotels.com guest review
perfect location in Toronto! not a bad price for parking relative to other locations and it was within walking distance to great restaurants and attractions.Genuine Hotels.com guest review
Response by Hyatt Regency Toronto Thank you for providing your feedback regarding your stay at Hyatt Regency Toronto. I'm so happy that you enjoyed your stay and our wonderful location. I will certainly forward your feedback to our management team. I hope you have the opportunity to stay with us again. Becky S-Guest Relations Associate
"Great central location"
Great accommodations. We received free upgrade at check-in which included large balcony. Nicely located in the heart of the entertainment district. Only problem was spotty wifi at $14.95 per day.Genuine Hotels.com guest review
Response by Hyatt Regency Toronto Thank you for providing your feedback regarding your stay at Hyatt Regency Toronto. I'm so delighted to hear that you enjoyed your stay and our centralized location. I'm happy that we were able to accommodate you with an upgraded room. I will certainly forward all your feedback to our management team. I hope you have the opportunity to stay with us again. Becky S-Guest Relations Associate
"fancy but stay somewhere else for the same price"
many items did not work in the room. looks fancy but not a home away from home. it lacked artwork in the room, cigarette burns on the furniture, exhaust fan did not work, cordless telephone did not work.Genuine Hotels.com guest review
Response by Hyatt Regency Toronto Thank you for providing honest feedback on your stay. I’m disappointed to hear that there were multiple items in your room which did not work properly. I will certainly be discussing this with our Housekeeping Management team in an effort to address these issues. I appreciate your feedback regarding the need for more art in the rooms and we will certainly consider this suggestion. I hope we can welcome you back again in the future so you can experience the excellent customer service that is indicative of Hyatt. Abrea H – Guest Relations Associate
Service and location are excellent, place was clean and tidy. Gym is very nice too.Genuine Hotels.com guest review
"Great hotel for a night out in downtown Toronto"
Driving in Toronto can be a horrible experience so if you're looking for a place in the middle of downtown life the Hyatt is steps away from clubs, food and CN Tower. Good choice for mid level price.Genuine Expedia guest review
"Great Location, Great Service"
Location is super convenient to tourist spots and many restaurants. Reception Desk staff was very nice and helpful. We never ate in this hotel, but did walk across the street many times to eat. 2 food markets are also on the same street/block. Parking here is over priced but we had a rental car at it was convenient and secure. We had free wireless in […] the room and it was always up/fast. Limited TV channels. Comfortable room with an updated bathroom, we had views of the CN tower which is nice at night. We hung out in the lobby area one night for a little bit and it was lounge-like and fun. Hotel is clean. Good AC in the room (it was hot and humid outside) but a little loud. Read moreGenuine Hotels.com guest review
Wonderful Hotel - the roof top pool was amazing at night.Genuine Hotels.com guest review
Response by Hyatt Regency Toronto Thank you for taking a moment of your time to provide us with your thoughtful feedback. It is great to hear that you enjoyed your experience at our property. We look forward to welcoming you back to Hyatt Regency Toronto again soon! Brock S. - A Guest Relations Associate
"Great location for a trip to Rogers Centre"
Perfect location for a MLB game, the CN Tower and great restaurants. Great staff, Sirita (as you check in) and Azim in the King St. Lounge. You cannot ask for anything else!Genuine Expedia guest review
Response by Hyatt Regency Toronto Thank you for sharing such amazing feedback regarding your recent stay at Hyatt Regency Toronto. I will be sure to share your praise regarding Sirita and Azim's excellent service with our Management team. Your recommendation is our biggest compliment. We look forward to welcoming you back to our property the next time your travel brings you back to Toronto! Brock S. - A Guest Relations Associate
"Close to everything but pricey"
There was no fridge in the room. The bed was comfortable but there was a wooden gap for a headboard. For the price of my stay I thought they would give a complimentary something, water or wifi.Genuine Expedia guest review
Didn't like the bathroom set up.Genuine Hotels.com guest review
"Close to everything"
Great hotel, great service, easy to get around everywhere Only downside of Toronto is cost to/from airport if subway isnt open yetGenuine Expedia guest review
Response by Hyatt Regency Toronto Thank you for choosing Hyatt Regency Toronto. It is a pleasure to hear that you had an amazing experience at our property. Your kind words regarding the service are greatly appreciated. Your recommendation is our biggest compliment! Brock S. - A Guest Relations Associate
Great staff. Will definitely use this hotel when I return.Genuine Hotels.com guest review
Response by Hyatt Regency Toronto Thank you for providing your feedback regarding your stay at the Hyatt Regency Toronto. I'm so happy that you enjoyed your stay. We would love to have you back. I will forward your feedback to our management team. Becky S-Guest Relations Associate
The Hotel was nice and was in a great location. My only problem was i had to pay $32 bucks a day for parking which most quality hotels I've stayed at offer free parking to their guests. their food is expensive too but overall the rooms were clean the hotel is very well maintained and the location is greatGenuine Hotels.com guest review
"Should have paid a little more for a better hotel"
This was my first time in downtown Toronto. My family and I were there for a relaxing family vacation. I am physically disabled and it is easily apparent. When I walked in to check in, we had just finished limping our broken down vehicle to the hotels parking lot so we were mentally and physically drained from the stress of a 5 hour drive then dealing […] with a broken down vehicle and travelling with 2 children, one autistic. When I checked in, the desk clerk was nice and friendly, until he said "you booked with hotels.com?" I said yes, and it went hugely downhill from there. I was told that our room wasn't ready, and they didn't know when it would be. I told him of my situation. He offered a one bed room, but I explained that there are 4 of us and I'd like the room I reserved. There was NO compassion for my situation, and he was rude and snarky. After an hours wait in the lobby, my husband went to the counter to inquire as to the rooms readiness. He spoke to someone OTHER than the original clerk, and "voila!" We had a room in minutes. So I'm left to ask...what happened here???? And why was I treated differently because I booked with hotels.com? However, the gentleman that was directing the traffic in the parking lot was MORE than helpful. He helped my husband bring up all our bags (and we had a lot!) and unpack as well! Also the cleaning lady was very helpful and gracious. The room was clean, beds were comfortable, but the music from a bar patio below our room on a Sunday late afternoon was disturbing. Once the music stopped then it was the quietest hotel I've slept in in a time. The hotel charges for in-room internet but our laptop was able to pull in the signal for free so we didn't have to pay for that at least. Next time I visit Toronto, I'll pay the little extra I think and get a little nicer hotel in a better area of downtown Toronto. I won't be back to this hotel simply for the first impression this hotel made on me and my family. Read moreGenuine Hotels.com guest review
"Good downtown hotel"
Very pleasant hotel! Great location, free wifi on the weekendGenuine Expedia guest review
This hotel was great for me. I was in Toronto for a couple of days, mid-week, to meet up with friends. The location was perfect: right in the middle of the entertainment district, a walk to anything, lots of restaurants and bars, many transportation options. The room was on the small size but perfect for one person. And what a view! The CNN tower was […] spectacular at night! Plus, I made great use of the rooftop pool and hosted a little afternoon party up there. Everyone of my friends was impressed. Read moreGenuine Hotels.com guest review
"The Hyatt is always a great place to stay"
The Hyatt is a great central place, close too so many things, all with in walking distance of it! The people are very friendly, pool is great! A lot of fun! Great vacation, I will be staying there next time I come back!!Genuine Expedia guest review
This will always be my hotel of choice when I come to Toronto. I don't think I've ever had better service!!Genuine Expedia guest review
"One night in Toronto."
We stayed one night in Toronto on our trip and we stayed here. Hotel is nice and modern. My complains are: 1) The beds are too small. 2) The room is small also. 3) The parking lot is small and expensive even with parking privilege until 4pm. 4) No free breakfast. I'm picking, but I give this hotel a 4 out of 5. Not a bad choice if you like the big city […] life of Toronto. Read moreGenuine Expedia guest review
"A must stay."
It was centrally located to everything. I would diffently stay again with this facility.Looking forward to visiting Toronto again.Genuine Hotels.com guest review
Response by Hyatt Regency Toronto I am very happy to hear that you enjoyed your stay with us at the Hyatt Regency Toronto. Also, it is always a pleasure to hear that you will stay again due to its great location close to everything and its excellent service. Your kind comments were forwarded to the Executive management at the hotel and we are looking forward to welcoming you again in the near future. Johny E.-A Guest Relations Associate
We were not overly impressed with the hotel, after asking for a early check in we were left waiting in the lobby for 2 hours. The refrigerator we requested did not work and we were not provided a new one but informed the hotel didn't have anymore available - I would not recommend this hotelGenuine Hotels.com guest review
Response by Hyatt Regency Toronto Good Evening, Thank you so much for taking the time to review our property. I'm so sorry to hear that your room was unavailable for several hours after discovering that an early check-in wasn't available. I'm also deeply disappointed to hear that your refrigerator was malfunctioning and none were available to replace it. I'll be sharing your comments with hotel management to see to these issues so we may try to avoid these occurrences for future guests. I hope you have a wonderful day! Warm regards, Evan V - A Guest Relations Associate
Great location. very clean and modern room, great view. Would stay again. Cons - wifi not free.Genuine Hotels.com guest review
Response by Hyatt Regency Toronto Thank you for taking your time to provide your feedback regarding your stay at the Hyatt Regency Toronto. I'm so happy that you enjoyed your stay and our wonderful room accommodations. I'm happy you were able to take advantage of the hotels convenient location. I will certainly forward all your feedback to our executive management team. We look forward to welcoming you back. Becky S- Guest Relations Associate.
Staff was not cooperating at all even with very simple request.Genuine Expedia guest review
"Great Weekend Getaway"
Located in the Theater District, this is a great base from which you can see the whole city. Streetcars and subways make getting around easy. Hotel is very clean, staff was very helpful and room was quite spacious. Apparently, refrigerators in rooms in Toronto are not the norm but that was not a big deal.Genuine Hotels.com guest review
Response by Hyatt Regency Toronto I am glad to hear that you enjoyed your stay at the Hyatt Regency Toronto and you appreciate the hotel for its great location downtown in the Theater District, the great service offered by staff during the visit as well as the quite and spacious rooms. Your appreciation was forwarded to the Executive management team at the hotel. Hope to welcoming you back very soon. Johny E.-A Guest Relations Associate
"Great for Entertainment District, not for families"
The hotel itself was very nice! Just a few blocks away from the CN Tower and Rogers Centre, my family enjoyed a nice room and lovely staff. My word of caution is more the neighborhood than the hotel - we were there on a Saturday night and there were some loud partiers hanging around on our floor. I would have loved that in my 20s with no kids, but not […] with sleepy children. To their credit, the hotel staff shushed the noisy folks as soon as we asked. This is a nice hotel with plenty of room for socializing in the lobbies and bars. Our room was clean and comfortable and breakfast was delicious! Read moreGenuine Hotels.com guest review
"Superb location with awesome view of CN Tower"
Rooms clean and comfortable albeit small. The view from our room was outstanding. The hotel is in a perfect location to visit the sites. including the CN Tower, Islands, Chinatown, Kensington Market and Yorkville. Subway nearby but walked most of the time. Save a lot by taking the 192 bus from airport to Kipling station subway and head for St Andrew […] Subway circa 45mins . $3.00 per adult $0.75 for children. Read moreGenuine Expedia guest review
My wife and I came to Toronto to see a show and stayed at Hyatt Regency, Toronto. The hotel is located at King and Blue Jay Way. It is a perfect location to any amenity - waking distance to the theatre, restaurants and shopping. The hotel itself was fine. We had a king size bed which was large and comfortable but the room was small. The TV was large […] enough but it didn't have a high definition signal so the picture quality was grainy. The pool was an outdoor pool on the 17th floor as was still closed even though it was the second week of May. Read moreGenuine Expedia guest review
"Beautiful hotel in a great area"
From the first site of the hotel we knew it was the right choice. The outside is beautiful and the inside is even better. The staff was polite and helpful. The Second City Comedy Club is right cross from the back entrance. There were hundreds of ethnic resturants within walking distance.Genuine Expedia guest review
"Nice hotel in heart of downtown Toronto."
The restaurant was great. We went with 8 of us, and the chef was very accommodating, making dinner a memorable experience. Check in staff polite enough, although a bit abrupt. Housekeeping was great. Polite about coming in to tidy room, and accomodated us with extra shampoo for our daughters. Would stay here again Fitness center is basic, could be […] better. I was disappointed that the pool was roof top, not communicated initially, and unable to be used out of season. Read moreGenuine Expedia guest review
"great hotel in the theatre district"
Nice hotel, informed staff, great location.Genuine Hotels.com guest review
Response by Hyatt Regency Toronto Thank you for providing your feedback regarding your recent stay at the Hyatt Regency Toronto. I'm so happy you enjoyed your stay and our wonderful staff. I'm glad that you enjoyed the convenient location of our hotel. I will certainly forward your feedback to our management team. We would love to welcome you back soon. Thanks for choosing Hyatt. Becky S
Huge Con--Hyatt was over priced across the board. Room/Charges for WiFi $ 25 for 2 days,Parking $ 32 a day ,Local phone calls $1 a call). Pros- Convenietly close to Roger Centre for Baseball Game.Genuine Hotels.com guest review
"nice place, but rooms too small"
Went up for a couple Yankees games, great time, but the rooms and bathrooms were very small. Breakfast buffet was ridiculously priced. Overall, ok stay for a night.Genuine Hotels.com guest review
"Nice location but very small room"
Very disappointed with Hyatt Regency Toronto. There is not even a small refrigerator and no chair to sit except for a small one for the desk. If you sit in the chair, you can't even get to one side of the bed. There is no shower cap and no slippers. The lighting is not enough so the coffee maker is placed in the dark and only one paper coffee cup is […] provided. The pool is closed for the winter. This seems to be a no frill hotel and way overpriced for what you get. Not what you would expect of Hyatt Regency. Read moreGenuine Expedia guest review
"Excellent, would go back."
Great location. Nice hotel rooms. Clean, modern, good customer service.Genuine Hotels.com guest review
Response by Hyatt Regency Toronto Thank you for taking the time to share your positive comments regarding your recent stay at the Hyatt Regency Toronto. It is always a pleasure to hear that you were impressed by the excellent and efficient service offered during your stay. Also, I am glad to hear that you enjoyed our nice, clean and modern guestroom and you will recommend this property for its great location and good customer service. Your appreciation was forwarded to the Executive management team at the hotel. Hope to welcoming you in the near future. Johny E.-A Guest Relations Associate UpdateReopen CaseSave Related Links Show workflow Case Action Instances (1) Cases By Same Contact (1,098) Contact Actions History (946) Case Action Instances NewGo tofor textNumberCreatedActionAction Action TypeAction Instance CostStateWork notes to 1 of 1 Parent Case = CAS0324813 Number Created Action Action Type Action Instance Cost State Work notes CAI0385825 04/17/2014 15:49:24 Hotel Management Sent Case to $0.00 Closed Complete Total $0.00 Actions on selected rows... Delete Follow on Live Feed Move to Application... Assign Label: New... to 1 of 1 Thank you for taking the time to share your positive comments regarding your recent stay at the Hyatt Regency Toronto. It is always a pleasure to hear that you were impressed by the excellent and efficient service offered during your stay. Also, I am glad to hear that you enjoyed our nice, clean and modern guestroom and you will recommend this property for its great location and good customer service. Your appreciation was forwarded to the Executive management team at the hotel. Hope to welcoming you in the near future. Johny E.-A Guest Relations Associate
Service ... Excellence, room furniture... Not cleanGenuine Hotels.com guest review
"Stayed for one night"
Check in was quick. Expedia said that they had valet parking, but when I arrived, the bell hop said they didn't, but seeing how Expedia said they did, he would park my car for me. I had forgotten my coat and phone charger in the car, and when I went back downstairs, to see about getting them, he said no problem at all. My car was parked almost right […] outside the entrance, but under the overhang. Nice!! My room was clean, aside from what looked like someones contact that was stuck to the bedside table. Beds were comfortable, and they had both hard and soft pillows. That was a nice feature. It did need some 'maintainence' work though. Burn marks on the counter, which looked like from a curling iron maybe. Dings and knicks in all the wood. Snags in the curtains. Bathroom was small, no counter space for incidentals. Just a small shelf. Literally a sink, toilet, and shower. Not what I was expecting, for the price I paid. The room service was great. Less than 1/2 hour wait. Food was hot and delish. I was hoping for a lake view, but ended up with a city view (construction everywhere), but the CN tower gave a great light show, after dark. Couldn't hear anything from the rooms next to me, but the hallway was very audible. Breakfast was a buffet, or you could order off the menu. We ordered the buffet, pricey, but breakfast was included with the room, so that really wasn't an issue, for us. Nice restaurant though. Check out, went just as smooth as check in. Read moreGenuine Expedia guest review
"Great Time in Toronto!"
Went to Toronto to see a concert with an overnight at the Hyatt. The hotel was within walking distanse of the venue and conveniently located near many restaurants and shops. The hotel room was clean and comfortable.Genuine Expedia guest review
"Winter stay in Toronto"
Weekend getaway in Toronto in the theatre district.Genuine Expedia guest review
"Great location on King St. for walking everywhere"
This is the third time I've stayed at the Hyatt Regency and I have been pleased with the service/quality of the hotel every time. The staff is always very helpful with anything you need, and the rooms are very comfortable. I love that I am able to walk to many bars and restaurants from the hotel and not worry about a cab!Genuine Expedia guest review
Very nice hotel. Clean, good location, with helpful friendly staff.Genuine Expedia guest review
"Good service a tad dated"
Good service, noisey halls and doors. Bathrooms and hallways dated and dirty. Overall a good place great location. Not what I'd consider a 4 star.Genuine Expedia guest review
"Couldn't be happier!"
Stayed their for NYE 13 and what looked to be a one hour-plus line for checkin turned out to be no more than 15 minutes. Excellent service and an amazing room. Nicest hotel I've ever stayed in, hands down. Made my trip to Toronto one to remember.Genuine Expedia guest review
GREATGenuine Hotels.com guest review
We called ahead to the hotel two times to confirm 2 doubles or 2 queens as we were travelling with our 2 children. We also requested a cot just in case. Upon arrival there was only a room with one king bed available. One of my children slept on the floor. We requested a couple of duvets and pillows and were given a thin blanket. The room was very cold […] almost like the AC was on instead of the heat. There was one bath towel and one hand towel to share amongst 4 people. We woke up feeling unrested and unwell. We were planning on staying 3 nights but left after the first. The front desk and management refused to give us a refund for the unused nights. Very disappointing. Read moreGenuine Expedia guest review
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