"Great location but poorly maintained and operated"
I had numerous complaints during my stay. Starting with Internet service being unavailable for over 24 hours, clogged sink in the kitchen area, sliding bathroom door that would constantly stick, water leaking through the shower onto the bathroom floor and general responsiveness in service when speaking to the front desk. In addition to the issues mentioned […] I had to call and request a refridgerator for a suite. The one delivered was replaced a day later and the original fridge was left in the middle of the suite for the entire stay. I was also told that to get a microwave I would have to pay a fee. This is the first i have ever heard of having to pay for such ammenities which are usually standard in a regular hotel room much less a suite. The only bright spot of this hotel was its location. I was thoroughly disappointed with the service. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Toronto Hi Derek. Thank you for going out of your way to share comments about your recent stay at our Hyatt Regency Toronto. I am disappointed to learn your stay did not meet your expectations. This is not the level of service our guests should expect while staying at our hotel. I hope you will give us a second opportunity to welcome you back for a true Hyatt experience. Safe travels, Nick B. - Guest Relations Associate
Great location perfect for our 1 day in the city before going to the cottage.Genuine Hotels.com guest review
Hallway noise loud enough to wake you out of a good nights sleep.Genuine Expedia guest review
Had a great time. Great rooms, pool and friendly staff.Genuine Hotels.com guest review
Response by Hyatt Regency Toronto Thank you for choosing Hyatt Regency Toronto for your recent stay. It is fantastic to read that you had a great time at our property. I am glad you thoroughly enjoyed your room as well as the customer service. I look forward to welcoming you back to our property the next time you are in Toronto! Brock S. - A Guest Relations Associate
"Excellent location and fantastic hotel"
I am very happy to get Hyatt Regency Hotel through Expedia for $104/night for 3 days. When I booked this hotel, I entered 4 persons but we went there 5 persons. One of our family member wanted to go there at the last moment for only 1 day. Besides, we went there around 1 pm when check-in time was 4 pm. I personally arranged our Canada trip. So, I was […] really afraid for these situations. But to my surprise, the hotel staff very nicely told me that we all can stay and our room was ready. Besides the I became very very happy because without requesting them or saying them anything, my problems were solved. The hotel location is superb. The hotel is very nice and fantastic. The view from the room window is mind-blowing. From the corridor window besides the elevator, the CN Tower at night looks absolutely stunning. We celebrate our baby's birthday in the hotel room. Wonderful experience. There is an attached starbucks with the hotel to enjoy coffee. Besides, there is a shopper's drug mart to buy everyday products. Hotel pool and tea in the room is free. Every morning, one of the friendly hotel staff showed me how to get to the point of attractions by public transportation using the map. It helped me a lot. Check-out was also very easy. I just gave back the hotel key and that's it. They did not charge me any resort fee like other hotels. After that, in the hotel lobby we waited like 1 hour with our luggage for our car to arrive to pick up us. Read moreGenuine Expedia guest review
"Nice Hotel - Close to several Restaurants"
Check In/Out very prompt and simple. I was attending a Conference. Meeting Rooms were spacious with nearby elevators and restrooms. Hotel Food & Beverages were good. Staff was always present and friendly.Genuine Expedia guest review
In the middle of everything hotel room has very little storage space but everything else was great staff very helpfulGenuine Hotels.com guest review
Response by Hyatt Regency Toronto Thank you for taking the time to share comments about your recent stay at our hotel. I am delighted to hear how helpful our employees were. It will be my pleasure to welcome you back to our hotel soon! Safe travels, Nick B. - Guest Relations Associate
The Staff was one of the best if not the best I have encountered. Any questions were answered quickly and correctly. Very friendly. They were always ready. Great location. Not over priced.Genuine Hotels.com guest review
Response by Hyatt Regency Toronto Thank you for taking time to provide feedback on your recent stay. I am happy to hear that you found our staff to be friendly and helpful. I am glad that you found our location to be so excellent and a good value. I hope we can welcome you back to Hyatt again soon. Abrea H – A Guest Relations Associate
The hotel was located in the heart of an exciting big city area. The room, however, was so small that we had to up grade to a suite in order to be comfortable. Staff was extraordinarily helpful. I did not like the idea of having to pay extra for internet - (who still does that???). This charge was waved as part of the upgraded arrangement. All in all, […] our big-city-vacation was a most enjoyable experience. Read moreGenuine Expedia guest review
Outstanding weekend in Toronto! Convient downtown location with many local restaurants. The hotelwas staffed with friendly band attentive individuals who are proud of their city.Genuine Hotels.com guest review
They were very unfriendly. They did not have free Wi-Fi or breakfast when I booked it, it did say they had both.Genuine Hotels.com guest review
Response by Hyatt Regency Toronto It is disappointing to hear that your stay did not meet expectations. I apologize that the attitude of the staff was unsatisfactory. We offer breakfast and wi-fi at the hotel but they are at an additional cost. Your feedback is very much appreciated. I hope we can welcome you back to Hyatt in the future. Brock S. - A Guest Relations Associate
"3.9 out of 5"
Many of these hotel reviews resemble each other, swinging from radically positive to radically negative, with no space in between (usually under the influence of emotion). I'm going to be a bit different, and say this hotel was just moderately good, not spectacularly good. The lobby was clean and interesting, but the giant Johnny Depp picture was awkward […] and overdone. The room was good, but Hyatt has this distressing habit of hiding the towels from you. Halfway into my stay, I noticed there were towels underneath the sink, a fact which, if I'd discovered earlier, would have saved me from over-using and abusing the slim little towel they had left initially in the bathroom. Also, my panoramic window, presenting a picture of Toronto in it all its glory, also faced an outdoor patio area that was, I concede, unused, but I'd hate to wake up in the morning, turn over, and see a conclave of corporate raiders chatting in the morning light, watching me. What was good? The rate, on Expedia, was great (prepaid); the location of the hotel was fantastic; the staff and cleaning lady were prompt, professional and helpful; and there were absolutely no "hiccups" - my stay went smoothly. I would have preferred a bigger shower, an abundance of towels, and a toilet that didn't sound like it was flushing my fluids all the way to the Atlantic Ocean. All in all, I rate this place 3.9 out of 5, which is just short of 4. Read moreGenuine Expedia guest review
"Nice hotel but expensive"
Hotel is nice, well located, great view, service is very good. But price is too high and everything is added up and expensive (gift shop, internet, water, breakfast...). The internet did not even work as well as in low range hotels which is a shame.Genuine Hotels.com guest review
"Clean hotel, prime location"
Great hotel, kind staff and a wonderful location. The only downside was the noise level. Walls and doors are thinner that expected and I could hear other guests coming and going late at night.Genuine Expedia guest review
"Comfortable in the city"
Comfortable room, lobby. Friendly and helpful staff, would return.Genuine Expedia guest review
Response by Hyatt Regency Toronto Thank you for going out of your way to share feedback about your recent stay at our Hyatt Regency Toronto. Our employees will be recognized for the great customer service provided while you were our guest. We hope to have the opportunity to welcome you back soon!
"great beds, close to sights"
The hotel was good but the frosted glass on the bathroom does not allow for any privacy. This would be the only reason I would not stay there again unless I could not book anywhere else. There was trouble with the elevators also. Staff was friendly which is nice.Genuine Hotels.com guest review
"Fairly decent Hotel"
Stay with confidence. Location is perfect, tons of restaraunts nearby. Hotel was fairly clean, stayed in a comfy 1 King Size Bed, no complaints, just not perfect. Parking ramp under hotel great because you can leave the car there and not worry about parking while you are pretty much a short cab ride from most places, or walk of course. Service was […] fair. Read moreGenuine Hotels.com guest review
Great location, very nice hotel, close to restaurants and public transit. My only complaint is the $14 a day charge for internet access!Genuine Hotels.com guest review
The hotel is old, they should upgrade there hardware. The hotel seem really old inside...........Genuine Expedia guest review
Great downtown hotel with modern clean rooms. Very comfortable beds.Genuine Expedia guest review
"Hyatt on King's"
Excellent location in the center of the entertainment district. Clean, modern rooms and not terribly expensive. The staff was a bit hit or miss, and the extras ($15 a night for wifi and $30 a day for parking,) were a bit steep, but all in all a decent place.Genuine Hotels.com guest review
"stupid glass panel!"
A stupid glass panel between bathroom & bedroom woke me up each time my husband went to bathroom at nite and turned on the light inside bathroom. For the price of the room we still have to pay for the internet! And there's no fridge. Quite cheapo. For sure we will look for another hotel so that I can sleep well thru the night.Genuine Expedia guest review
Response by Hyatt Regency Toronto I apologize that your stay at our property was less than ideal. It's disappointing to learn that your room did not meet expectations. Our guests do have the option to request a refrigerator for their room. They are limited and based upon availability. Your feedback is appreciated. We hope to welcome you back to Hyatt in the future.
"Great for everyone"
Staff was amazing, really enjoyed the stay and the hotel's locationGenuine Expedia guest review
Response by Hyatt Regency Toronto Thank you for taking a quick moment to share feedback about your recent stay at our hotel. Our employees will be recognized for their outstanding service. We hope to have another opportunity to welcome you back the next time you're in the area. Your referral is greatly appreciated. Sincerely,
Perfect... Only thing I do not like is having to pay for Wi-Fi. It amazes me that at Hilton, Hampton Inn, etc., etc. Wi-Fi is free.Genuine Hotels.com guest review
Good Staff and very nice room on top floor. View was great!Genuine Hotels.com guest review
Response by Hyatt Regency Toronto I'm elated to read that you had a memorable experience at our property. It sounds like you found the staff to be very nice and the view in your room to be great. Thank you for sharing this feedback with us. I look forward to welcoming you back to Hyatt Regency Toronto in the future!
"Great downtown location"
Great location, lobby is really nice, staff helpful and friendly, Starbucks attached to the lobby. The room was adequate and the bed very comfortable with very fresh crisp linens. I agree with other reviews that state the cleanliness of the rooms is not excellent, but it was far from terrible. The room just seemed to need a deep cleaning and a bit of […] maintenance (caulking in shower, carpet steam cleaned, laminate repaired). The biggest frustration I had was that every day my room keys would stop working. I would get all the way up to my room and not be able to open my door. So I'd have to traipse back down and get them reprogrammed. If I got a similar deal, I would use this hotel again for TIFF, as it is right next door to the Lightbox and was so perfect for my stay location-wise. Read moreGenuine Hotels.com guest review
"Great location, Great Service, good hotel."
Unbeatable location - steps to a bunch of activities and attractions. Room was a bit small, and bathroom cramped... but then you are living in the heart of downtown Toronto. Great lobby, great service.Genuine Expedia guest review
"Great hotel for a getaway"
The hotel was a great fit for our weekend getaway in the heart of the entertainment district. Having the breakfast included was a great plus.Genuine Expedia guest review
Response by Hyatt Regency Toronto Thank you for providing feedback on your recent stay at Hyatt Regency Toronto! I'm pleased that our property and location were a great fit for your stay. Having easy access to all the entertainment as well as shopping and dining is a great feature we offer our guests. We hope to welcome you back to our property in the near future!
Beautiful hotel centrally located. Staff was great from the front desk to the maids. Everyone who worked there was very friendly and accommodating. Walking distance to theaters, the CN Tower, Chinatown, Hockey Hall of Fame and shopping areas. Many good restaurants nearby.Genuine Expedia guest review
Response by Hyatt Regency Toronto I'm thrilled to read that you had such a great stay at our property. It sounds like you really enjoyed the location and found the staff to be extremely friendly and accommodating! We have a prime location in the heart of Toronto's entertainment district. Thank you for choosing Hyatt Regency Toronto!
"Not all that comfy!"
The hotel staff was very helpful and nice. The bed was very uncomfortable, our sheets were not changed in 3 days. They did not restock room items; cups, coffee, enough towels. Room was just not clean, dirty shower curtain, dirty walls, hair in bathroom. Parking was pricey. Location was good, quite a few restaurants and within walking distance to enough […] locations. I think it was very expensive for what was given in return. ($4.00 for a bottle of water in he room) Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Toronto I appreciate that you took the time to provide us with feedback on your recent stay. It's very disappointing to learn that your room was not serviced like it should have been. Please know that I will be sharing your experience with our housekeeping manager immediately so they can follow up on these issues. This is not what our guests should expect while staying at our property. Your feedback will help us to continue and improve our overall guest satisfaction. I hope that we can have the opportunity to welcome you back to our property in the future.
"Nice and affordable"
Breakfast was great. Many resturants across the street.Genuine Hotels.com guest review
Response by Hyatt Regency Toronto We're delighted to hear you enjoyed our delicious breakfast offerings. We hope to welcome you back for more.
Staff was very nice. the bathroom did not have a fan which it needs and there was no refrig.Genuine Expedia guest review
"Nice clean hotel"
Very clean, spacious room for a family with two kids. Breakfast food is reasonable. Swimming pool is small but nice for a family with kids.Genuine Expedia guest review
Good location to Rogers Center and good restaurants on John Street.Genuine Expedia guest review
"great hotel in walking distance to everything"
very friendly staff. clean hotel. near all locations to visit in the city.Genuine Expedia guest review
Response by Hyatt Regency Toronto Thank you for taking a moment to share feedback about your recent stay at our Hyatt Regency Toronto. It's great to hear how well our location worked for your visit. Our employees will be recognized for the great service they provided while you were with us. We hope to have an opportunity to welcome you back again! Sincerely,
Hotel is as advertised.. Great location in the middle of the entertainment district. Perfect walking distance from almost anything you could possibly want to do in the city. Food, bars, clubs, attractions.. Amazing view of CN Tower/Rogers Centre from 17th floor pool deck. Friendly, helpful staff but not overwhelming or annoying. Awesome nightlife just […] steps from the front door. Also good place to stay if going to a Blue Jays game. Read moreGenuine Expedia guest review
"Pretty Good Hotel"
The hotel is pretty well kept. The lobby staff were very professional so check-in/checkout were very efficient. The room was clean and had adequate amenities. The location of the hotel is in walking distance to shopping and close to many restaurants. The hotel restaurant is a bit expensive but the impact for breakfast can be damped with prepaid booking. […] Parking at the hotel parking lot is also very expensive. There are better rates at some of the close off-site parking garages. There are also taxies and public street car. Internet usage in the room is at a hefty price but free in the lobby. Read moreGenuine Hotels.com guest review
It was a great experience, the hotel is next to everything. Its walking distance. I was very pleased, however I wish that the swimming pool was bigger.Genuine Expedia guest review
The hotel charged us for parking. The coffee was not renew the next day when it was used the previous day. The bad was uncomfortable, the noise at night was excessive. the curtains did not close and the street light was very bright. The noise from the ice maker was constant especially at night.Genuine Expedia guest review
Response by Hyatt Regency Toronto Thank you for taking the time to share your recent experience at our property. It's very disappointing to read that your experience was less than ideal. We do assess a parking fee at our hotel. We have underground parking that is secure. The rates are comparable with other competitor properties in the downtown area. I apologize that the coffee was not replenished the next day. I will forward this to our housekeeping staff so we can prevent any future occurrences. Your feedback is very important. We hope to have the opportunity to welcome you back to Hyatt in the future.
"great hotel for vacation"
Great location & hotel. Walking distance to everything. Close to good restaurants.Genuine Expedia guest review
Response by Hyatt Regency Toronto Thank you for going out of your way to share feedback about your recent stay at our Hyatt Regency Toronto. We're delighted to hear how well our location worked for your visit to downtown. We hope to have the opportunity to welcome you back on your next visit!
"Downtown location - close to major attractions"
The hotel property and rooms were very clean. The Check-In/Check-out process was very quick and efficient. There are many restaurants and attractions within walking distance to choose from. I thoroughly enjoyed my stay there. I would highly recommend this hotel.Genuine Hotels.com guest review
Response by Hyatt Regency Toronto Thank you for taking the time to share feedback with regards to your recent visit to our Hyatt Regency Toronto. We're delighted to hear how much you enjoyed your clean & comfortable room. We will make sure to recognize our employees for the fast & easy check in/out process. Your recommendation is greatly appreciated. We look forward to seeing you again.
"Good Central Location...."
I booked for a king room and got a queen room instead. I hope it cost the same..I will have to check on this later. The room was not quite as clean when I first checked in(coffee maker used, half-opened bottled water on table, one towel and half-empty toiletries in the bathroom. But housekeeping did a good job correcting all of this, while I was out […] the next day. The hotel is convenient to restaurants, the Metro Convention Ctr(5-10 minute walk), the Rogers Ctr(Toronto Blue Jay stadium) and the CN Tower. They had a problem on weekends with their underground trains, but to walk to Chinatown, or the Eaton Ctr, for examples, were not a problem, if you are not in a rush. I attended a conference for a week, and the Hyatt Regency was a great location to go to the convention ctr and pretty much everywhere else. I would recommend this hotel, because of its central location. Read moreGenuine Expedia guest review
The staff was very friendly and willing to make sure our visit was comfortable. Concierge was efficient and made sure we had our little conveniences. Chef George made our event so memorable with his skills and talents! Loved the complimentary breakfast and thoroughly enjoyed our stay!Genuine Expedia guest review
I really enjoyed my stay at the Hyatt in Toronto. The location with perfect. I would definitely recommend this hotel.Genuine Expedia guest review
Response by Hyatt Regency Toronto Thank you for your review. We're delighted to hear you enjoyed our wonderful location, right in the entertainment district. Your recommendation is our highest compliment. We look forward to your next visit.
I was in Toronto for a film festival at the TIFF which is a block away. It was a great location with so many restaurants and bars, and a short cab ride away from other fun stuff. I had a great view of the CN Tower and city from my room. The bed was so comfortable. The staff were very nice. They do charge for wireless each day, but because of how great […] a hotel rate I got, it didn't really bother me. There were also no big drawers in my room or a towel rack, but that wasn't a big deal. My friend had them in his room, but I didn't. If I ever go back to Toronto, this is where I will stay! You should too!! Read moreGenuine Hotels.com guest review
THIS IS HOTEL IS JUST GREAT DUE TO ITS AMAZING LOCATIONGenuine Expedia guest review
Response by Hyatt Regency Toronto Thank you for taking a quick moment to share feedback about your recent stay at our Hyatt Regency Toronto! It's great to hear how well our location worked for your visit to the downtown area. We hope to have another opportunity to welcome you back on your next visit!
don't like the idea of them charging $20 + per day for internet and also $30 a day for parking.Genuine Expedia guest review
"Nice...good price for what you received."
The hotel has no mini Bar and the water is charged and by the way to expensive... The check out was amazing, it was really fast (2 min) since you can do it by your self...It has very good location. The beds are not to comfortable.Genuine Expedia guest review
The free breakfast was good. The hotel itself was nice, but nothing special. Parking seemed very expensive.Genuine Hotels.com guest review
The Hyatt Toronto was in a perfect location in the city. Within two blocks are many restaurants, bars with music and theators. The rooms were plenty comfortable. The only odd thing, which I had already known about, was the opaque window insert that divides the bathroom and bedroom. But this alone would not keep me from staying here again. Like I said, […] great location to walk to so many things! Read moreGenuine Expedia guest review
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