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Situated in Philadelphia, Crowne Plaza Hotel Philadelphia West is close to Fairmount Park, St. Joseph's University, and Laurel Hill Cemetery. Also nearby are Strawberry Mansion and Boathouse Row.
Crowne Plaza Hotel Philadelphia West has an indoor pool, a spa tub, and a 24-hour fitness facility. Wireless Internet access is complimentary in public areas. Business amenities at this 3.5-star property include a 24-hour business center and audiovisual equipment. This business-friendly hotel offers a restaurant and a bar/lounge. The staff can provide wedding services and event catering. Additional amenities include multilingual staff, laundry facilities, and complimentary newspapers in the lobby. Guests have complimentary access to an area shuttle within 5 mi. Self parking is complimentary. This is a smoke-free property.
The 337 air-conditioned guestrooms at Crowne Plaza Hotel Philadelphia West include complimentary newspapers and coffee/tea makers. Guests can use the in-room complimentary wireless high-speed Internet access. 32-inch flat-screen TVs are equipped with premium cable channels and pay movies. All accommodations provide desks and speakerphones with voice mail. Bathrooms offer shower/tub combinations, makeup/shaving mirrors, hair dryers, and complimentary toiletries. Additional amenities include irons/ironing boards and clock radios. In addition, amenities available on request include extra towels/bedding and wake-up calls. Housekeeping is offered daily.
Major noise from group in our floor. Took two calls to get results Moved to a "quiet" floor next days Water leak in second room I was disappointedGenuine Hotels.com guest review
"close to university city"
Overall, the stay here was acceptable. Location, nearby restaurants, and staff were very good to excellent. Hotel though is a bit dated: e.g., there's no fridge in room. Would stay here again.Genuine Hotels.com guest review
"Close to PCOM"
Room was good. The bathroom was not as clean as as one would expects from a crowne plaza.Genuine Expedia guest review
"perfect for our family"
the staff were all very professional and accommodating and the hotel had more amenities than I thought they would, which was pleasantly surprising. the hotel restaurant was not bad at all, which was also a nice surprise. we have a baby and she liked it there and i think she would have even more so had she been older so she could use their indoor swimming […] pool. my husband loved the 24-hr accessible gym and i loved the fruit-infused water available to all guests. simple pleasures :) Read moreGenuine Hotels.com guest review
No water upon check in. Scheduled water outage and not disclosed at booking. Poor customer service.Genuine Hotels.com guest review
"The hotel is in a great location"
We were visiting Philadelphia to see the sights on a weekend. The hotel is in a great location, lots of food options within walking distance of the hotel. The free shuttle service was very useful for getting into Philadelphia; it gets booked quite fast, so you have to book in well in advance of a day especially on weekdays. The shuttle drivers and hotel […] staff were quite helpful in informing us about public transport options into and out of the city. Read moreGenuine Expedia guest review
"Great hotel for a family"
I thought overall my stay was a great experience. I was looking for a place that wasn't over the top as I was bringing my school age children. The food was outstanding. It was a nice place to relax after our day out in the city. I would definetely recommend this place to anyone.Genuine Expedia guest review
"Good hotel to stay for a family."
Overall we had a nice time staying in the hotel. The hotel shuttle took us anywhere we asked for in town and the driver was very nice. The bus route #44 was convenient in taking us to the downtown. The insulation of our room is not good and we felt noisy during the first two nights.Genuine Expedia guest review
"Nice enough, but scratchy sheets"
The hotel is located close to a couple chain restaurants (TGI Fridays's, Joe's Crab Shack, etc.) and also near a Target. The room would have been great, but I thought the sheets were scratchy, and a little uncomfortable.Genuine Hotels.com guest review
Very comfortable. Easy access to downtown Philadelphia. Only wish it had continental breakfast included.Genuine Hotels.com guest review
"There are no other choices"
Cons: My non-smoking room smelled like smoke. After complaining, I was moved to a much smaller room that hadn't been dusted in weeks. They apologized, but offered no discount. 176 bucks for a crappy hotel. Pros: Great breakfast for 11 bucks a person, and Joe's crabshack is across the street if you brave the traffic or creepy footbridge.Genuine Expedia guest review
"Nice staff, decent decor, and convenient location"
This feels like an older property with ugly concrete-slab construction that's been renovated into something a little nicer than it was originally built to be. It has a restaurant (can't comment) and nice bar. We took a family vacation and enjoyed the fact that you can take a 44 bus from the stop in front of the hotel directly into Market Street downtown. […] Spotlessly clean, although the air seems a bit stale in the hallways, and nicely decorated. Plenty quiet at night. Read moreGenuine Expedia guest review
My credit was charged $187.00 extra because They decided to make a mistake and charge me again for the room that I already paid for plus the $50 security deposit. I was very upset.Genuine Hotels.com guest review
good place. appreciated the shuttle that took us to our party in manayunk.what would have made it better was not having to pay extra to have microwave or refrigerator in roomGenuine Hotels.com guest review
"Not 4 stars"
I expected a nicer room from Crown Plaza. Hallways leading to my room were dingy. My bathroom floor looked like it needed mopping and the carpet needing shampooing. The tv reception was a little fuzzy. Overall the hotel was okay for the money I paid, but I expected a nicer room for 4 stars. The free parking, free lemonade in the lobby, and comfy bed […] were the few pros. Read moreGenuine Hotels.com guest review
"This is not the place if you are thinking luxury"
I booked this hotel because this was the only decent price for the 31st of december.. and i bragged to my friends that i booked the Crown Plaza hoping this would feel like a luxury hotel... but it was very disappointing.. the carpets and the interior of the room was like a motel with better beds...Genuine Hotels.com guest review
"Great hotel, very secure."
Clean, convienient and friendly. Very secure. Staff was friendly.Genuine Expedia guest review
Very nice area.. TGIF's in the parking lot of the hotel Express way if you drive easy to get onGenuine Expedia guest review
"Good hotel for family and friends"
Good access to public transport. Restaurant not very attractive. Complimentary water appreciated for the top level rooms. Relatively quiet rooms on top floor. Rather "pricey" comparably speaking. Excellent location to several restaurants and shopping.Genuine Expedia guest review
Beautiful room. Comfortable bed. Towels are small and no very sufficient.Genuine Expedia guest review
Tough location traffic-wise, and construction was going on right outside, but once inside the hotel was very nice. Security is especially impressive; I needed my key card to make the elevator go to guest floors, again to get into the Women's Floor, and for my door. The Women's Floor is a nice idea, very reassuring from a safety perspective, and with […] extra amenities (make-up mirror, curling iron, etc.) I do wish they'd had some kind of cola in the vending machine ... But room service dinner came promptly and was very interesting (Chicken and Butternut Squash Ravioli, the ravioli were awesome), and there was a good breakfast buffet with custom omelets, unlimited juice and coffee, very reasonable. Read moreGenuine Expedia guest review
"womens only floor"
I was put on a women's only floor that had some extra security measures and only had female staff work on it for security and peace of mind as a female traveling alone. First time I have seen that. It was very nice and reassuring.Genuine Hotels.com guest review
I would have rated this hotel as a 5 if the food was better, the rooms were quieter and if they did a better job redirecting the parking during the resealing process of their parking lot.Genuine Hotels.com guest review
"Great alternative outside of the city"
The hotel was easy to get to and about 20 minutes outside of the city. We parked (free) at the hotel and took public bus #44 into the city -- the promised shuttle was not running -- it was only $2 pp and took about 20-30 minutes to reach the Historic District (Liberty Bell). The bus to/from was reliable, packed and the driver friendly to confirm we […] were on the right one. Disappointed that breakfast was an additional fee, and it felt crowded, but overall, a very nice, comfortable overnight stay. Read moreGenuine Expedia guest review
"Clean, comfortable hotel."
Room was clean and comfortable, and the hotel was very quiet. The lobby had a sign to be patient with their renovations over the summer (in October), and it wasn't very attractive. The location was convenient for the things we wanted to do.Genuine Expedia guest review
"A decent, clean hotel, with nothing remarkable"
This hotes is perfectly fine for visitors who need a place to sleep and hang their hat, but it is not a hotel where you'd want to hang out in. The decor is adequate. Cleanliness good. Staff is friendly. It sseems well run. Parking is easy. Freeway is nearby ( a plus and a minus). The reason I give it a 3 is that is not funky or cool and does have any […] remarkable character, but is bland. However for the price and the type of hotel it is, I am fine with it and would stay there again. Read moreGenuine Expedia guest review
The hotel was under renovations during my stay. It was clean, however the room had an old musty smell The updates were good but not a wow.The location was close to the airport, sights and good restaurants.The front desk employees were very pleasant and helpful which is the reason I would stay there again.Genuine Hotels.com guest review
We had a nice time, it was close enough to the city and they are very helpful at the front desk. I wish we would have known about the concert that weekend before we booked, but that was our fault. There were some rooms that were very loud at 3 am but it was taken care of when I called the front desk.Genuine Hotels.com guest review
The staff is very professional and welcoming.I've stayed here before and will always do so again!Genuine Hotels.com guest review
My overall hotel experience was excellent except for the morning of checkout. I noticed a problem with my final bill. I went to the front desk to figure out this problem which was a draft of $132 from my account due to a clerical error on the hotel's behalf. Had I not checked my account I would have not noticed this until I made it back home to Washington. […] And to make matters worst the attendant could not assist me so I had to go through my bank. The hotel was overall satisfying except for the money matter on the last day so just watch out for your final bill and account. The location was superb as it was located next to a Target, Chipotle, TGIF, and Joes Crab Shack as well as the immediate highway to the downtown area. Read moreGenuine Expedia guest review
"Great hotel and location for the money!"
We took the redeye and landed in Philadelphia at 5:15AM, after getting our luggage and rental car, we drove straight to the hotel in hopes of checking in early as we did not get a lot of sleep on the plane. We are very grateful to the hotel front staff Mark, for making an effort to find a room for us to check in early at 7AM. He upgraded us to executive […] status and got us a room with a king size bed at no extra charge. The location of the hotel was perfect for our needs, and there were plenty of quality restaurants within walking distance of this hotel. Our last night we ate in the hotel restaurant and were very pleased with our dinner. Read moreGenuine Expedia guest review
"My Experience at Crown Plaza West Philadelphia"
I really liked the Hotel it is in the City Ave St. staying in a hotel near to my new rented apartment at the same st. that location helped me in shopping a new furniture , having everything around you ( Restaurants, Cafe, Target Supermarket, ...ect ) behind the hotel a rental car shop, all the reception staff were very nice to me and my family,and helpful […] and responsible people, the AC was grate, good access to the WiFi, there is a ice maker in my floor and two machines for snakes and drinks BUT from the hotel to the downtown i need a car for 20 minutes driving, i do not Like my room service they do not supply a new cups and mugs every day unless i have requesting and there is no small refrigerator for cooling water or beverages or even seasonal fruits to preserve food. two times i saw my tables still sticky from last night drinks they are not swapping the tables well, there is no safety box inside the room BUT regarding all what i have mention i enjoyed my stay in this hotel so much. Read moreGenuine Expedia guest review
Nice hotel. Very impressed with the fact that they had computers for the patrons to use. However i was a little shocked when I was told I had to pay 10 bucks for a mini fridge?Genuine Hotels.com guest review
"Good hotel; but far from Liberty Hall"
About 30 minutes in car to the Liberty Hall. Nice indoor pool open 11.00 pm, includind a good jacuzzi. Free fruits and flavored water in the lobby. Staff does not speak spanish bur they were very kindly.Genuine Expedia guest review
Probably the best bet for the area, but I have stayed at nicer Comfort Inns. I expected more from the Crowne Plaza, and for the price. The place really needs a facelift. The staff were superb- from the front desk to the very nice brunch.Genuine Hotels.com guest review
The staff was friendly, and the hotel was in decent shape. The service was a little slow, and cleanliness was just ok, but overall, our stay was favorable.Genuine Expedia guest review
The staff are absolutely wonderful! The hotel is perfect as a pied a terre for any parent with a child at Philly U. I'll be back many times through the next four years if this stay was an example of what I'll encounter.Genuine Hotels.com guest review
"Great hotel and great location"
Beds were high and a bit hard to get into, but very comfortable. A refrigerator would have been nice in the room. Elevators were a bit slow, but the hotel was lovely and comfortable. The pool looked lovely from a distance. Quick check in. Parking was great. Loved it but a bit pricey.Genuine Expedia guest review
"Not so great for a business traveler."
The hotel appeared shabby and rundown. Desk staff were flustered during the check in process, especially when they realised I was a Priority Club Member. Amenities in the bathroom were incomplete, and appeared to possibly have been used. The coffee machine had coffee but no creamers or sugar, and no tea bags.Genuine Expedia guest review
"Great for access to downtown or nearby colleges."
Clean room; very helpful and friendly staff, Great location.Genuine Expedia guest review
"Convenient location, clean, accommodating staff."
The free shuttle to downtown Philly provided by the hotel was so convenient and the driver gave us a narration of all the sights as we passed. He was very pleasant. Dean at the front desk was also courteous, helpful, and pleasant. The breakfast buffet was very good. I would highly recommend this hotel.Genuine Expedia guest review
"Good service, just ok room"
Pros: good, professional service, nice pool, affordable breakfast package. Cons: beds comfortable but too small for two people, poor ac system went on and off during the night. Neighborhood disturbance at night.Genuine Hotels.com guest review
"Crown Plaza West - Out in the middle of nowhere"
Toilet did not work properly. The hotel fixed it on 2nd day of our stay. Hotel was NOT centrally located. It took an hour to get from downtown to hotel on city bus. We were given a suite which we did not request or need. Breakfast was not included Teen agers pounded on our door one night about 8:30 pm. I thought they might actually break it down if […] I did not open it. When I opened the door and asked them what they wanted, they ran away. The hotel was so far from the center of downtown, that we had to take the city bus because a taxi would have cost a fortune. We wasted a lot of time riding the bus. Read moreGenuine Expedia guest review
"Very nice, prompt staff"
We really enjoyed the Crowne Plaza. The room was clean and when we asked for an extra towel it was brought up promptly. The only "negative" was the fan going off when on auto. It was kind of loud but if we turned it off the room would get stuffy. People were very nice.Genuine Hotels.com guest review
stay was comfortable, staff was courteous, facility was clean and had an easy access to the cityGenuine Expedia guest review
"Recent makeover hotel"
Overall this hotel is okay. Its accessible to I-76 and local restaurants are nearby. The only downfall with the room was that one lamp did not work and the window was dirty on the outside so you could not hardly see out of it.Genuine Expedia guest review
Overall I was happy with the room. The bed was great. The hair dryer did not work in the room, but they did bring us a new one right away.Genuine Hotels.com guest review
"2 Minutes from Manayunk"
We wanted a fun couples night out in Manayunk and this was the closest Hotel. We have done this before a few months ago and stayed at the Hilton on City Avenue just a block down the road. Both hotels charge about the same and both look very nice but the Crown Plaza has parking right out front versus the Hilton where you need to valet park or park in […] an empty lot down the road and walk uphill to the hotel. Keep in mind the neighborhood is not the best for late night walks. Another comparison was that while both Hotels have nice well appointed rooms it seems the Hilton has paper thin walls. We were woken up to a woman in the next room planning her day on the telephone. She was not yelling, just talking in a regular voice but is sounded like she was in our room. This is the place to stay in you are in the area. Trust me... Read moreGenuine Hotels.com guest review
"Nice Hotel .. Tough Location"
Not exactly what I expected. Rough neighborhood.Genuine Hotels.com guest review
It was just OK - no warmth, no welcoming attitude... just ok.Genuine Expedia guest review
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