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  • Sheraton Nashville Downtown Hotel
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All hotels in Nashville, Tennessee, United States
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1 room,  2 adults 
Adults Children
Room 1:

Sheraton Nashville Downtown Hotel - Nashville

36.16365, -86.7831
3.5 stars
623 Union St, Nashville, TN, 37219 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $170
available on 06/23/13
Price Match Guarantee
4.0 331 5

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    Sheraton Nashville Downtown Hotel
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    1 room,  2 adults 
    Adults Children
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    Landmarks near Sheraton Nashville Downtown Hotel

    • Tennessee Performing Arts Center Hotels - Nashville 200 yards
    • Tennessee State Capitol Hotels - Nashville 220 yards
    • Tennessee State Museum Hotels - Nashville 230 yards
    • Ryman Auditorium Hotels - Nashville 380 yards
    • Nashville Convention Center Hotels - Nashville 400 yards
    • All landmarks in Nashville

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    Overview of Sheraton Nashville Downtown Hotel - Nashville

    Location.
    The atrium-style Sheraton Nashville Downtown Hotel is centrally located, within one mile of the Nashville Convention Center, the Tennessee Performing Arts Center, Wildhorse Saloon and LP Field. Nashville International Airport is nine miles away.

    Hotel Features.
    This smoke-free hotel features massage treatment rooms. Guests can maintain health regimens at the on-site fitness facility. Dry-cleaning service and laundry facilities can refresh travel wardrobes. Concierge service is available at the 24-hour front desk. The hotel contains eight meeting rooms for events that can hold up to 1,400 people. Dining options include Speakers Bistro and Sessions Lounge. Additional amenities include a business center and room service during limited hours. Garage parking is available at a surcharge.

    Guestrooms.
    The Sheraton Nashville Downtown Hotel features classically decorated guestrooms with turndown service. Amenities include bathrobes, cable television, coffeemakers, and new Sweet Sleeper pillowtop mattresses with signature bedding. Rooms have city views.

    Image of Sheraton Nashville Downtown Hotel, Nashville
    4.0 out of 5 Excellent (331 reviews)
    (Neighborhood average 3.9)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Everything was excellent during our stay. The rooms were fresh and clean, every person who we interacted with from Sheraton was helpful and courteous,... and our stay exceeded our expectations. We were traveling with two large dogs and they were welcomed at the hotel as well. Highly recommend the place. by Dawn  from Chicago on 06/05/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $170
    Nights
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Standard King

    Standard Two Doubles

    Deluxe Two Doubles

    Deluxe King

    Club Level Two Doubles

    Club Level King

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets allowed
    • Early departure fee charged
    • Check-out time is: noon
    • Check-in time starts at: 3 PM
    • Pet policy - dogs only
    • American Express
    • Discover
    • MasterCard
    • Visa
    • Minimum check-in age is: 21

    • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

    Amenities

    • General
    • Air-conditioned public areas
    • Ballroom(s)
    • Bar/lounge
    • Elevator/lift
    • Gift shops or newsstand
    • Number of floors - 28
    • Restaurant
    • Smoke-free property
    • Television in lobby
    • Total number of rooms - 472
    • See more facilities
      • Garage parking (surcharge)
      • Luggage storage
      • Self parking (surcharge)
      • Valet parking (surcharge)
    • Rooms (all rooms include)
    • Clock radio
    • Cribs/infant beds available
    • Daily housekeeping
    • Desk
    • Extra towels/bedding
    • Hair dryer
    • In-room massage available
    • In-room safe
    • Iron/ironing board
    • Rollaway/extra beds available
    • See more room details
      • Air conditioning
      • Cable TV service
      • City view
      • Climate control
      • Coffee/tea maker
      • Complimentary newspaper
      • Complimentary weekday newspaper
      • LCD TV
      • Multi-line phone
      • Pay movies
      • Pillowtop mattress
      • Premium TV channels
      • Signature bedding
      • Video-game console
      • Voice mail
      • Wake-up calls
      • Wired high-speed Internet access (surcharge)
      • Wireless Internet access (surcharge)
    • Services
    • Laundry facilities
    • Massage - spa treatment room(s)
    • Porter/bellhop
    • Room service (limited hours)
    • Safe-deposit box at front desk
    • Security guard
    • Self parking
    • Tour assistance
    • Valet parking
    • Wedding services
    • View more services
      • ATM/banking
      • Breakfast available (surcharge)
      • Complimentary newspapers in lobby
      • Concierge services
      • Doorman/doorwoman
      • Express check-out
      • Fitness facilities
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business center
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Multiple large conference rooms
    • Secretarial services
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Speakers Bistro - Located on the second floor, this restaurant overlooks the atrium lobby and serves a variety of cuisines. All meals served.

    Sessions Lounge - Located just off the lobby, with a large marble bar surrounded by multiple seating areas with sofas and armchairs where guests can watch sports events on TV. Serves appetizers and a bar menu, as well as beer, wine, and cocktails. Open from early afternoon until late evening.

    Room Service - Available from 6 AM to 11 PM.

    Things to do

    The Sheraton Nashville Downtown Hotel is within walking distance of many entertainment venues, including Bridgestone Arena, Ryman Auditorium, and the historic Second Avenue district.

    Recreation

    A fitness room is on site.

    The recreational activities listed below are available either on site or near the hotel; fees may apply.


    • Hiking/biking trails nearby
    • Running track/path nearby
    • Swimming nearby

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Breakfast fee: USD 14.95 per person (approximately)
    • Fee for in-room wireless Internet: USD 14.95 (for 24 hours, rates may vary)
    • Fee for in-room high-speed Internet (wired): USD 14.95 (for 24 hours, rates may vary)
    • Self parking fee: USD 24 per night (in/out privileges)
    • Valet parking fee: USD 26 per night (in/out privileges)
    • Refrigerator fee: USD 10 per night
    • Rollaway bed fee: USD 10 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Nashville, Tennessee, United States
      of
    36.16365, -86.7831
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    A short guide to Downtown Nashville

    On the banks of the Cumberland River, downtown Nashville is home to such popular attractions as the Ryman Auditorium (known as “The Mother Church of Country Music”), Tootsie’s Orchid Lounge (where stars like Willie Nelson were discovered), and the Country Music Hall of Fame. The State Capitol is also here, as is the home of the Tennessee Titans (football), who play at LP Field.

    see all hotels in Nashville

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Downtown Nashville - within 100 meters
    • Tennessee Performing Arts Center - 200 yards
    • Tennessee State Capitol - 200 yards
    • Tennessee State Museum - 200 yards
    • Ryman Auditorium - 400 yards
    • Nashville Convention Center - 400 yards
    • Nashville Municipal Auditorium - 500 yards
    • Gaylord Entertainment Center - 600 yards
    • Schermerhorn Symphony Center - 600 yards
    • The District - 600 yards

    3.0+ mi

    • Nashville Intl. Airport (BNA) - 6.7 miles
    • Clarksville Outlaw Field (CKV) - 47 miles
    All hotels in Nashville, Tennessee, United States
    Reviews
    • All (331)
    • Business (43)
    • Romance (22)
    • Family (27)
    • Friends (40)
    • Other (199)
    4.0 / 5
    Excellent

    Score breakdown (from 331 reviews)

    • 5.0
      (128)
    • 4.0
      (117)
    • 3.0
      (45)
    • 2.0
      (25)
    • 1.0
      (16)

    Average rating for:

    • Cleanliness
      4.2
    • Service
      4.1
    • Comfort
      4.1
    • Condition
      4.0

    Reviews: Overall

    • < Previous
    • Page 1 of 7
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    Sheraton Nashville Downtown Hotel - Nashville
    5.0 / 5
    Outstanding
    "Great experience!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Everything was excellent during our stay. The rooms were fresh and clean, every person who we interacted with from Sheraton was helpful and courteous, and our stay exceeded our expectations. We were traveling with two large dogs and they were welcomed at the hotel as well. Highly recommend the place.
    Genuine Hotels.com guest review
    1 night family trip in Jun 2013
    Dawn
    US

    Sheraton Nashville Downtown Hotel - Nashville
    3.0 / 5
    Good
    "Business"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    You pay for everything. Van to from airport. Wifi in room. Old interiors. Needs an update. Rooms ok. Location great. More of a conference center hotel. Gift shop was 80 degrees. Chocolate bars melted. Paid 50 bucks for a cell phone charger. Expensive place to stay.
    Genuine Hotels.com guest review
    2 night business trip in May 2013
    Rick
    US

    Sheraton Nashville Downtown Hotel - Nashville
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in May 2013
    The Dr. B
    US

    Sheraton Nashville Downtown Hotel - Nashville
    3.0 / 5
    Good
    "nice but no POOL"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    I wish it had a pool like it states on your website!!!!
    Genuine Hotels.com guest review
    1 night family trip in May 2013
    Ashley
    US

    Sheraton Nashville Downtown Hotel - Nashville
    2.0 / 5
    Fair
    "Would not stay here again."

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      2.0
    I would rather stay at Doubletree. Called for bellman at check out. It took one hour to get him to the room and I had been tipping nicely. Carpet was thread bare at bathroom door. There was mildew in corner of bathtub.
    Genuine Hotels.com guest review
    2 night trip in May 2013
    W.Williams
    US

    Sheraton Nashville Downtown Hotel - Nashville
    3.0 / 5
    Good
    "Was a great location."

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    For the price a night we payed, the room was not clean. The bottom bed skirt was dirty...the water pressure in the shower was bad. Half the time the sink drained so slowly it filled up. And toilet did not work proper either . There was also a added charge to our room that I am still working on trying to find out what it is for...since they do not feel […] it is nessary to call back. Not worth the money we payed per night. Read more
    Genuine Hotels.com guest review
    3 night trip in May 2013
    A Traveller
    US

    Sheraton Nashville Downtown Hotel - Nashville
    3.0 / 5
    Good
    "Unfriendly staff/no pool"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      3.0
    The Sheraton has always been a favorite hotel of mine to stay at different destinations around the US. I was somewhat disappointed with my stay at the Sheraton Nashville, however. One of the men at the front desk was extremely rude. He wasn't friendly, helpful, or accommodating and talked to us as though he was annoyed we ever had a question to begin […] with. This is not the type of person you want working at the front desk of a hotel. The room itself and hotel, otherwise was nice, but there was no pool, which is something I would've like to be warned about before booking my room. Aside from those two downfalls, location was great. Easy walk to many restaurants, bars, nightlife, etc. Read more
    Genuine Hotels.com guest review
    2 night trip with friends in May 2013
    Lindsey
    US

    Sheraton Nashville Downtown Hotel - Nashville
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in May 2013
    A Traveller
    US

    Sheraton Nashville Downtown Hotel - Nashville
    3.0 / 5
    Good
    "Nice hotel but...."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Pool was closed. Noisy plumbing....our toilet would flush when another room flushed theirs....lots of loud gurgling.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    Donna S
    US

    Sheraton Nashville Downtown Hotel - Nashville
    4.0 / 5
    Excellent
    "Worked out good for us!"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    Great view and only 3 blocks away from broadway!! Room was clean, hotel was nice. Price was about what we expected, not overly charged.
    Genuine Hotels.com guest review
    1 night business trip in May 2013
    Smith
    US

    Sheraton Nashville Downtown Hotel - Nashville
    4.0 / 5
    Excellent
    "All good except no pool"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel is great! Clean, perfect location for being close to the bars and restaurants on 2nd and Broadway. The only thing is that it advertises that there's a pool, but this has actually been taken out. So that was kinda crummy, but otherwise it's a great place to stay. We will stay there again!
    Genuine Hotels.com guest review
    1 night family trip in May 2013
    S.P.
    US

    Sheraton Nashville Downtown Hotel - Nashville
    4.0 / 5
    Excellent
    "Will Visit Again"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The Downtown Sheraton is close to many Nashville landmarks. Easy acess for both business or leisure travel. I booked a Kimg room, but at check-in none were available, so after a couple of looks in his computer the desk clerk offered me free Wi-Fi for my stay, as well as, a drink at the hotel lounge. I felt this more than made up for the inconvenience […] and the rest of the stay was unremarkable. Read more
    Genuine Hotels.com guest review
    2 night business trip in May 2013
    A Traveller
    US

    Sheraton Nashville Downtown Hotel - Nashville
    3.0 / 5
    Good
    "Great location, pool closed"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      2.0
    Fine stay but we were disappointed that the hotel advertised a pool and it had been closed down before we arrived. It was a major reason we booked that particular hotel. Otherwise, our stay was great.
    Genuine Hotels.com guest review
    2 night trip in May 2013
    A Traveller
    US

    Sheraton Nashville Downtown Hotel - Nashville
    2.0 / 5
    Fair
    "Too much waiting"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      3.0
    Arrived at 3:00. Didn't get in room unitl 4:35. Negatively affected our afternoon, evening plans. Hadn't planned on sitting around for an hour and a half with our stuff. I admit it was busy, but, their problem shouldn't be our problem. Particularly when the room cost over $300 for the night. Then when leaving, called the valet to get our car ready, […] giving them a full 20 minute notice. They told us when we checked in to give them a 10 minute notice. Then had to wait 20 minutes for our car once we got down there. And it wasns't busy at all. This after having to pay $25 for the parking. Also, we had 4 people in our party. When I reserved the room , I advised them that there would be four people in the room. Yet, we only had 2 towels. Then it was a hassle to get a couple more. And, the bathroom sink was stopped up. It did drain, but very slowly. We stay overnight in downtown often. We had never stayed at the Sheraton before and thought we would give it a try. We WON'T stay there again. I expect more from a hotel that cost well over $300 for a night. There are many better, less expensive options downtown. Read more
    Genuine Hotels.com guest review
    1 night trip in May 2013
    A Traveller
    US

    Sheraton Nashville Downtown Hotel - Nashville
    4.0 / 5
    Excellent
    "Downtown Nashville"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Overall, happy with hotel and especially location. Marked comfort down because I was put by the elevator and heard the dinging for a while.
    Genuine Hotels.com guest review
    1 night business trip in May 2013
    Thomas K
    US

    Sheraton Nashville Downtown Hotel - Nashville
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    GREAT LOCATION !
    Genuine Hotels.com guest review
    1 night business trip in May 2013
    A Traveller
    US

    Sheraton Nashville Downtown Hotel - Nashville
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    For the most part, it was a pleasant experience. However, with the price I paid for the room, I was very disappointed that in-room internet access was an additional $15, and hotel parking was an additional $26. Also, the shower water pressure was very low.
    Genuine Hotels.com guest review
    2 night trip with friends in May 2013
    A Traveller
    US

    Sheraton Nashville Downtown Hotel - Nashville
    4.0 / 5
    Excellent
    "Well situated and reasonable accomodations"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    Overall, the hotel was a nice experience. It is beginning to show signs of age, but appears to be well maintained. While there, there seemed to be an issue with storm drains or sewer lines - there were cleanup trucks outside by the loading dock of the hotel, and the lobby had a faint smell of sewer gas. Unpleasant, but not overwhelming, and it was gone […] by the second day. Staff was friendly and accommodated my need for an early check in (to shower after travelling and still make an early afternoon meeting). Read more
    Genuine Hotels.com guest review
    1 night business trip in May 2013
    Erik
    US

    Sheraton Nashville Downtown Hotel - Nashville
    2.0 / 5
    Fair
    "In-prepared"

    • Cleanliness
      2.0
    • Service
      5.0
    • Comfort
      1.0
    • Condition
      2.0
    Pool was drained. NO hot water the 2.5 days we were there. Super noisy.
    Genuine Hotels.com guest review
    2 night business trip in May 2013
    Eli
    US

    Sheraton Nashville Downtown Hotel - Nashville
    5.0 / 5
    Outstanding
    "great stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    had a great time and enjoyed my weekend there
    Genuine Hotels.com guest review
    1 night trip in May 2013
    Jonathan
    US

    Sheraton Nashville Downtown Hotel - Nashville
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    Corey
    US

    Sheraton Nashville Downtown Hotel - Nashville
    1.0 / 5
    Poor
    "COLD WATER"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      1.0
    Terrible. We didn't notice there was no hot water until late that night. We informed the front desk several times about the lack of hot water. We were offered a place to shower at 6:30AM but by that time it was too late. Had to be at an event at 7:15AM downtown. We than were informed that we have to let the hot water run. This took 20 minute for the […] water to get hot. But not all was bad, Thank God! The bell/velet/ shuttle ride was excellent. The room service was excellent. But we will not take another chance to stay there! Read more
    Genuine Hotels.com guest review
    2 night trip in May 2013
    A Traveller
    US

    Sheraton Nashville Downtown Hotel - Nashville
    2.0 / 5
    Fair
    "Mediocre at best"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      4.0
    Service was SLOW
    Genuine Hotels.com guest review
    1 night business trip in May 2013
    Mark J
    US

    Sheraton Nashville Downtown Hotel - Nashville
    1.0 / 5
    Poor

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in May 2013
    A Traveller
    US

    Sheraton Nashville Downtown Hotel - Nashville
    3.0 / 5
    Good
    "No maid service..."

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    We stayed at the Sheraton for 3 days and the maids did not come by once to make the room up...We called the front desk and asked them to send a maid to make the room up and it did not happen. On the day we left, a maid knocked on the door wondering when we were going to check out. Once we left the room the maid was there within a minute. I saw her enter […] the room as we got onto the elevator. Read more
    Genuine Hotels.com guest review
    3 night trip in May 2013
    Mitch
    US

    Sheraton Nashville Downtown Hotel - Nashville
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Apr 2013
    A Traveller
    US

    Sheraton Nashville Downtown Hotel - Nashville
    2.0 / 5
    Fair
    "Not at all what I thought my room was going to be"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    The reviews on hotels here on Hotels.com has always been right on the money. This one however had a guest review of 4.0. However this was more like a 2:( The room was dirty! The bathroom was old and had rust stains all over the tub as well as the sink. To top all things off the water that came from the sink and the tub/shower was a rust color. Not good […] at all. I felt like I was at a motel 8 with fee's like the Ritz! Read more
    Genuine Hotels.com guest review
    2 night business trip in Apr 2013
    Not a happy camper
    US

    Sheraton Nashville Downtown Hotel - Nashville
    5.0 / 5
    Outstanding
    "Very happy with Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Great location, great customer service from the front desk, and very nice room for the price.
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    A Traveller
    US

    Sheraton Nashville Downtown Hotel - Nashville
    1.0 / 5
    Poor
    "The name does NOT say it all"

    • Cleanliness
      1.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      1.0
    Every employee that my husband and I encountered was fantastic. That is where the pleasentries ended. Our room was not clean. We had animal crackers from a previous guest under one bed and a wadded up tissue under the other. There was no "standard" ammenities. i.e. microwave, refrigerator... etc. The fee for Wi-Fi was $15 per day and parking was almost […] $30 for self park. This is not including the names etched into the window or the ping type (you know, the rock hit the windshield type) all over the bathroom mirror. The absolute worst part was the shower faucet in the bathroom. It was loose in the wall so it was impossible to feel like you were in control. There was no control over the water temperature. Either it was scalding or freezing and the water that came out of the shower head was in a 1 1/2" diameter. You know the phrase, "you have to run around to get wet"... well... That is not far from the truth. The reason my husband and I stayed there instead of a Hilton property was it was within walking distance to Bridgestone Arena. Next time we will pay for a cab. Read more
    Genuine Hotels.com guest review
    1 night romance trip in Apr 2013
    Jennifer
    US

    Sheraton Nashville Downtown Hotel - Nashville
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Apr 2013
    Erin
    US

    Sheraton Nashville Downtown Hotel - Nashville
    1.0 / 5
    Poor
    "Horrible Experience!!"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      3.0
    My trip was ruined by my overall experience from this Sheraton Hotel!! I paid way more than I should have ($399 night for 3 nights) for this sub-standard, out dated, no amenities, poor or no service... Sheraton Hotel. It's shocking they have it open because it is surely wrecking the Sheraton name. DO NOT STAY THERE...!!!!!!!!!!!
    Genuine Hotels.com guest review
    3 night trip in Apr 2013
    Vickie
    US

    Sheraton Nashville Downtown Hotel - Nashville
    2.0 / 5
    Fair
    "good location, not good hotel"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    The hotel had a good location and that is why I booked it. The room itself was not worth the money. The door jiggled when someone walked by and had to rig it myself so that it would not. Stood in inches of water when showered. Last night of stay walked into room and it was so hot. The air conditioner was putting out hot air. It was late and did not […] want to deal, so just had to cut in off. Staff pretty nice. Check in employee said he would call when room ready and did not. Waited a couple of extra hours for no reason. Read more
    Genuine Hotels.com guest review
    2 night romance trip in Apr 2013
    Dawn
    US

    Sheraton Nashville Downtown Hotel - Nashville
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    A Traveller
    US

    Sheraton Nashville Downtown Hotel - Nashville
    3.0 / 5
    Good
    "A bit disappointing this time"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      5.0
    Two years ago my husband and I stayed at this hotel and had a stellar experience, so I went back with a friend last week, just for one night. We arrived at 2:00 and were told check-in wasn't until 3:00, no problem. We had lunch and came back to the hotel at 3:30 and were told there still wasn't a room available. I was told that they would call me when […] my room was ready. At 4:15 I went back to the front desk to check and my room was ready, yet they had not called me. For almost $300, I think they should have given me the full amount of time in the room that I had paid for. I booked through hotels.com and paid in advance, yet in the morning there was a bill slipped under my door showing they had charged me the full amount for the room again. They reversed the second charge after I went to the front desk, but it was annoying nonetheless. The room was okay, room service so-so, location excellent. There are plenty of other hotels nearby, so I won't be staying here again. Read more
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    Debby
    US

    Sheraton Nashville Downtown Hotel - Nashville
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    Apr 16, 2013
    Mike
    US

    Sheraton Nashville Downtown Hotel - Nashville
    1.0 / 5
    Poor
    "Slowest Elavators Known to Man"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      1.0
    Literally my coworker went to drop off his laptop (from the lobby) and come right back down and it took him 30 minutes. The next morning I attempted to come downstairs (15th floor) and it took 10 minutes for the elevator to show up to my floor, then because it took so long we hit just about every floor on the way down and half way down the elevator […] was jammed full with every floor stops from there on down. Hotel as ok at best, outside of downtown Nashville I wouldn't stay there again. Read more
    Genuine Hotels.com guest review
    1 night business trip in Apr 2013
    A Traveller
    US

    Sheraton Nashville Downtown Hotel - Nashville
    1.0 / 5
    Poor
    "Worst hotel stay of all time"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      1.0
    I travel very frequently for my job and have stayed in many hotels in many cities but this one was by far the worst. When we arrived a few of the lights in the room were burnt out and the in room phone didn't work. I later tried to take a shower before heading out that night and was treated to ice cold water. I made the front desk aware of this and […] they offered to send up maintenance. The following morning I tried to shower and again got ice cold water. At this point the hotel gave me a small credit (a fraction of the room rate) and offered to move me to a different room which I didn't accept as this was a pain. The final straw was that we did not get clean towels until 9:00 at night whcih was only after repeated calls asking for some. There are much nicer hotels in Nashville for the money. I would never stay at this or any of their properties again. Read more
    Genuine Hotels.com guest review
    2 night romance trip in Mar 2013
    Josh D
    US

    Sheraton Nashville Downtown Hotel - Nashville
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      4.0
    The service was great. Our room was not sufficient for four women. There was not enough light or mirrors in the room. We also found lines of lipstick on one of the mirrors. The overall setup of the room was bad. Also thought online info said they offered a complimentary breakfast and there wasn't one.
    Genuine Hotels.com guest review
    2 night business trip in Mar 2013
    Dawn
    US

    Sheraton Nashville Downtown Hotel - Nashville
    1.0 / 5
    Poor
    "Needs a lot of improvement"

    • Cleanliness
      5.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      1.0
    Nice big and clean room...but no refrigerator in a hotel of that caliber? Hotel was full of 4-H'ers that were nice kids but elevators were almost non-functional due to transporting huge groups of kids from upper floors. We waited for a bellman over an hour trying to check out, then had to take stairs down 4 floors carrying all our luggage when bellman […] never showed and elevators never stopped at our floor despite waiting for them for the same hour. They shouldn't book so many if hotel isn't set up to handle the numbers. Too many issues. Will never stay at this hotel again. Read more
    Genuine Hotels.com guest review
    2 night business trip in Mar 2013
    Disgruntled
    US

    Sheraton Nashville Downtown Hotel - Nashville
    1.0 / 5
    Poor
    "The room was nice"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      1.0
    The elevators were unaccomodating had to wait on them for 20 minutes Sunday night.
    Genuine Hotels.com guest review
    Business trip
    Mar 28, 2013
    Edward
    US

    Sheraton Nashville Downtown Hotel - Nashville
    3.0 / 5
    Good
    "our room needed work"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    We didn't check-in until around 6 and our room still wasnt't ready. The toilet had been broken the night be for and had to be repaired...should have been fixed before 3. The toilet still wouldn't flush, unless you held the handle down. We tried to order a movie and couldn't. We had to get maintance to fix it, we told him about the toilet and he said […] he already fixed it. And the thermostat for the heat didn't work. That siad the staff was nice and they did give us free breakfast for having to wait to check-in. The valets were very good. Read more
    Genuine Hotels.com guest review
    2 night business trip in Mar 2013
    Hairdresser
    US

    Sheraton Nashville Downtown Hotel - Nashville
    5.0 / 5
    Outstanding
    "great for concerts at Bridgestone Arena"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    It was great. Friendly service and great accommodation!! Price was rather high considering the accommodations. I paid $324.00 for one night for a double room.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Sheraton Nashville Downtown Hotel - Nashville
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Mar 2013
    A Traveller
    US

    Sheraton Nashville Downtown Hotel - Nashville
    4.0 / 5
    Excellent
    "Great location"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    From dinner at Mortons...to the honky tonks of Broadway...this is a great place to stay if you want to enjoy all the fun of Nashville!!!
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    Rob
    US

    Sheraton Nashville Downtown Hotel - Nashville
    3.0 / 5
    Good

    • Cleanliness
      2.0
    • Service
      5.0
    • Comfort
      1.0
    • Condition
      2.0
    Room was dingy; sheets felt like they had been covered in sandpaper. The lack of any type of continental breakfast, given the price, was an unpleasant surprise. The hotel staff were all extremely pleasant and accommodating. Lobby was clean and well-appointed. I would stay here again, but only if I got a really good deal. It is not worth the full retail […] price. Read more
    Genuine Hotels.com guest review
    1 night business trip in Mar 2013
    A Traveller
    US

    Sheraton Nashville Downtown Hotel - Nashville
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    Andy
    US

    Sheraton Nashville Downtown Hotel - Nashville
    4.0 / 5
    Excellent
    "El-lo-vators"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    The Elevators suck. Had to wait for 15 min then took the stairs from the 10th floor down with about 8 other guest's. Other than that great hotel.
    Genuine Hotels.com guest review
    1 night romance trip in Mar 2013
    Lamarkus
    US

    Sheraton Nashville Downtown Hotel - Nashville
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Sheraton Nashville Downtown Hotel - Nashville
    4.0 / 5
    Excellent
    "Very nice hotel"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Friendly staff, nice bar, clean room. Only complaint was extremely long wait for elevator every time even though there are four of them. One wasn't working at all and each one stopped at every single floor each time and there are about 25 floors.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    H and D
    US

    Sheraton Nashville Downtown Hotel - Nashville
    5.0 / 5
    Outstanding
    "Location, location, location..."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I'm a bit surprised why the ratings for this hotel have not been as high as I have rated it. We live in Middle TN and wanted to enjoy downtown without worrying about driving. The hotel is in the perfect location, easy check-in/check-out, and all the employees we encountered were extremely nice and friendly. The room was very clean and comfortable and […] the view of the Capitol was amazing. Not sure but perhaps we were lucky to have stayed in a renovated room? I can't remember the name of the bar in the lobby area but our bartender Myles was a blast...Thank You! The only issue that we somewhat agreed on with other reviews was the wait for the elevators. On a couple occasions we were pretty packed in there. But our main purpose was to enjoy a nice relaxing weekend so the waiting wasn't that big of a deal. Read more
    Genuine Expedia guest review
    Other trip
    Mar 12, 2013
    A Traveller
    US
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