We had a nice stay at this hotel. It was clean and the staff was very friendly. We had an issue wit the tub not draining properly, I called the front desk, they were very helpful. Maintenance was to the room in about 10 minutes and the issue was resolved about 5 minutes after they got to the room. The front desk then called to make sure everything else […] was satisfactory with the room. The hotel is convienient to many restaurants and to the I-610 loop :) Just wish they offered complimentary breakfast :( Read moreGenuine Hotels.com guest review
Fabulous hotel! Very clean, comfortable beds, great location! The pool and hot tub were great. The Bartenders were a little slow, but enjoying a drink by the pool was worth the wait. We had a great view of the stadiums and easy access through a gate on the property. We skipped their breakfast based on other reviewers comments on here, but there are […] so many restaurants nearby, there was plenty of other options to choose from. The pool table was a fun touch, and we were very happy that there was no noise so we slept well. I am definitely staying at this hotel again! Read moreGenuine Hotels.com guest review
room very small but clean. I was surprised that room was not cleaned if you didn't request linens be changed. No dining area but food brought to bar was good.Genuine Hotels.com guest review
"Attentive service, convenient."
Good experience, just what we wanted.Genuine Hotels.com guest review
"Easy parking at nice hotel"
Nice hotel close to the statium an all the hospitals. They have a great breakfast an nice bar for you to relax at after a long day on the big city.Genuine Expedia guest review
"Holiday Inn has changed. Unacceptable service."
I had a good experience in the past when I utilized them by booking through Expedia. However, this recent trip had been disappointing. I needed a 2 day stay in Houston due to my mother's surgery and her doctor appointment afterwards so I went and booked my stay through Expedia. I am a person who does not use "incidentals" such as room service or movies […] therefore I was appalled with the things I saw. For starters, I paid in advance through Expedia, but the front desk clerk, asked for my card. However, we were placed on the 8th floor. It did not look as if those rooms were used much. I had questioned this because I booked in advanced. My mother had surgery and it was an inconvenience to suffer through her pain to have to go to a room, in which paint was chipped on the doors and the metal handles were flaked. When we entered the room, there was a musty smell as if the rooms had never been tended to. The only lamp that worked was by the bedside. The others did not work because the light bulbs needed to be replaced. The cabinet where the refrigerator was located was broken and the hinge on the door was loose and hanging. The refrigerator did not work. Thank goodness I had my cooler. The toilet screamed, it was very loud and acted like it did not want to work. It was a nightmare. We told someone about this but no one assisted us. Nothing had been done. I just saw a charge on my card for twenty five dollars and contacted the hotel. The clerk David did not want to help. Read moreGenuine Expedia guest review
It was a great experience for us to stay at this hotel. I would probably prefer to stay again.Genuine Hotels.com guest review
This hotel has a grand view of Reliant Stadium and couldn't be any more convenient in terms of access to the park. It is close to downtown, the Galleria, and the museum district. Parking is free. The hotel has a bit of a musty smell, but when the AC is on in the rooms it is not as noticeable. The price was right and the accommodations were no worse […] (in fact better) than some of the four star hotels I've stayed in near The Galleria. So, I was pleased with the value and convenience. Read moreGenuine Expedia guest review
"Close to MD Anderson"
ExcellentGenuine Hotels.com guest review
The walls are paper thin, so it is extremely noisy.Genuine Hotels.com guest review
"Close to Downtown Houston"
Staff service was great.Genuine Hotels.com guest review
"Convenient to downtown and expressway"
Quality of serviceGenuine Hotels.com guest review
Thought they had a complimentary breakfast and I paid $28 for biscuits and gravy!!Genuine Hotels.com guest review
"Great place to stay close to Reliant"
Stayed here while being an exhibitor at a show at the Reliant Stadium, couldn't be any closer! Can walk out back of hotel and to the stadium, saving money on parking. Hotel has great wifi, included in room, bar area and breakfast restaurant. Room was comfy, only complaints are the A/C unit was incredibly noisy so slept with just the fan on, and the […] hair dryer provided is on its last leg (made terrible grinding noise on high). Would stay here again! Read moreGenuine Hotels.com guest review
the lights wouldnt come on at the door.Also my grandaughter left her IPOD on the bed and the covers concealed it.When i called the front desk,they sent someone to check the room and look under the bed.However unbeknowest to either of us the linen had been changed and the IPOD scooped up in the sheets.Presistance told me to call the next day and speak […] to the supervisor of housekeeping.She asked what color was it,then said it had fallen out in the laundry room.She shipped it back and i am grateful as the child was devestated.My point is,the front desk never said if it shows up,please leave your number and we will contact you.There were no follow up instructions at all. I feel this policy needs to be addressed for the future . I am sure many guests have left belongings in the room and no one ever bothered to contact them. Read moreGenuine Hotels.com guest review
"Holiday Inn - Reliant Park"
Unlike most reviewers, I didn't book this hotel because of anything to do with Reliant Stadium. That may explain why I didn't like it. I could see the stadium, and it would be very convenient if you needed to be close to it. I was stuck in Houston and for some reason the hotels I ordinarily use were booked or extra pricey compared to their norm. This […] hotel was disappointing. I've stayed in Holiday Inns before and this one did not live up to the brand standard (at least of the "newer" models). The hallways were dark and worn down, the hotel had that pervasive humid feeling (I understand it was Houston, but most hotels have found a way to control that) that makes for a general unpleasant feeling, and the room itself felt dirty. The cleaning staff had done its job, but the carpet is worn down and slick, the fixtures are old, and it gives the impression of being unsanitary. One corner of the room smelled as though someone had recently used the bathroom there. I did not involve the staff because I was in a hurry and didn't want to take the time to swap rooms. The staff may very well have handled it perfectly, and I did not give them a chance to do so. They were the highlight of the stay - every person I dealt with was very professional and helpful. There's just only so much they can do in a rundown property in a bad neighborhood (unless you're going to Reliant). Read moreGenuine Hotels.com guest review
Excellent service, older building and very strange bathroom. Strong smell, disinfection?Genuine Hotels.com guest review
"Reliant Park Holiday Inn"
Room not prepared - bed not made. New room key would not fit. Paid more for room than traveling companion who also received free breakfast and I did not. Hotel shuttle not in lobby on agreed upon time.Genuine Hotels.com guest review
This worked perfectly for visiting (and walking) to Reliant Stadium the next day. And a good breakfast to boot. Will stay again.Genuine Hotels.com guest review
"Great place to stay"
The hotel staff was friendly. The room was big enough to feel at home. Beds were comfy and I really appreciated having a coffee pot in the room, as well as mini frig and microwave. Will stay again.Genuine Hotels.com guest review
"Best Holiday Inn I've ever stayed in."
Right next door to the Reliant complex: Reliant Stadium, Reliant Arena, Reliant Centre and the Astrodome. The staff was friendly. The rooms were clean. Close to highways. Reasonably close to downtown, the museums, and Minute Maid Park.Genuine Expedia guest review
"convenient location to lots of the attractions"
The hotel was great, the staff was incredible. If there were any problem they made sure to fix the issues right away. I would recommend staying here if you are in the houston areaGenuine Hotels.com guest review
It was ok but the customer service could have been better. I happened to be there as they were doing some work on the hotel so i could understand the frustration. it was more the attitude of one employee that stuck out while the rest were lively and gave a welcome gesture.Genuine Hotels.com guest review
"Very convienent to reliant stadium"
I enjoyed my stay. Staff was very friendly and the location was perfect for an event at the reliant stadium I attended a concert for the weekend. I would definitly stay again in the future.Genuine Hotels.com guest review
"Great hotel for games at Reliant"
Stayed here for the Meineke Car Care Bowl. Walking distance to Reliant which was very convenient. With so many people there for the game, the staff did the best they could but line to check in was long and they were not prepared in the bar area at all. That being said, location made it easy.Genuine Expedia guest review
Could be a little more light in the rooms. But fabulous!Genuine Hotels.com guest review
"first bad hotel stay"
well it was good at first, we got un packed then left to go shooping returned around midnight and was locked out of our room. after the first hour we spent out of our room they still could not get our room unlocked they even tried a crowbar they said they had no more rooms available but come to find out after 2 hours of being locked out they said the […] joining room beside us was vacant but it was a handycap room,"REALLY who cares just let me in the room so i will be able to get my belongings and go to sleep, so really it was my first bad stay at any hotel i been too, the only good thing was i didn't have to pay for parking for the football game. oh yea they offered a free dinner for the incvenience at the hotel after the game but come to find out they serve dinner at 6pm game was over at 4pm not going hang outside for another 2 hrs like the night before.. Read moreGenuine Hotels.com guest review
"Right next to Reliant"
Walked to the bowl game and found all sorts of food and drinks along the way on Kirby. All-around great location. Very enjoyable stay.Genuine Hotels.com guest review
Everything was very nice. Staff were all pleasant. Gate to Reliant Stadium was very conveniant. Breakfast buffet was pricy for what was offered.Genuine Hotels.com guest review
"bowl game trip"
it was great. location could have not been better. will use this hotel again. room was great. nice comfortable bar and resturant.Genuine Hotels.com guest review
good location for football. staff polite but not overly friendly too many fans i quessGenuine Expedia guest review
"Have a good understanding of what you are getting"
Did not tell us that breakfast was not free with the room. Charged us $14 each for the breakfast buffet that was not any better than the free buffets we've had elsewhere. A request we made for repair of the bathroom toilet seat was never done.Genuine Expedia guest review
"great hotel for fans attending Reliant Park"
Short walk to the stadium. Updated rooms. Parking availableGenuine Expedia guest review
"Closer to Reliant Stadium than expected"
We drove in from Dallas to see the Texans /Vikings game. We were very pleased with the location , cleanliness and quality of the hotel. The walk to the stadium was just a matter of crossing through the gate downstairs and showing your ticket stub. LOVED IT! Would certainly come back for another game and stay at the same hotel.Genuine Hotels.com guest review
I wanted a king size bed and got 2 full size beds other than that location was perfect for reliant station..Genuine Hotels.com guest review
"Great Location if you're attending a Texans Game."
We thoroughly enjoyed ourselves.Genuine Hotels.com guest review
This hotel is perfect for walking distance for a game. If you are willing to drive I'm sure u can find a better and bigger room around. Breakfast buffet was great. Overall I had a satisfactory stay.Genuine Hotels.com guest review
Had a great stayGenuine Hotels.com guest review
"Good for business, not so good for families"
It is a great hotel for business people but not for a family or a couples getaway, mainly because the room doesn't have enough space. No kitchen, cooler, microwave or anything like that but great installations, nonetheless.Genuine Expedia guest review
Response by Holiday Inn Reliant Park Area Thank you for taking the time to post about your recent stay at the Holiday Inn Houston Reliant Park. I’m glad were able to meet your needs as a business traveler. Our hotel offers array of amenities for the business and leisure travelers, including refrigerators and microwaves available upon request as well as spacious parlor suites. Thank you again for your review and we look forward to welcoming you back on your next visit to Houston. Kind Regards, Mark Sampsell General Manager
"Great For A Texans Game"
Stayed at the Holiday Inn Reliant Park to see a Texan's game at Reliant Stadium which is about 3 blocks away. Glad I did considering there is free parking for guests. Just a quick walk and your right in the stadium. Other positives were free internet and a breakfast buffet that was only $2 extra for 2 people. Cons were the slowwwww service at the bar/restaurant […] downstairs and the fact that we went to 5 different floors for ice and none of the machines had any. Other than that if you are going to see an event at Reliant Stadium I highly recommend staying here. Read moreGenuine Hotels.com guest review
"RELIANT STADIUM OUTSIDE MY WINDOW"
OVERALL OKAY. COULDN'T FIND THE DARK-OUT SHADE TO HIDE BRIGHT LIGHTS IN MY WINDOW AT NIGHT. CARPET VERY DIRTY (NOTED ON MY SOCKS NEXT DAY-VERY FILTHY) OVERALL, WOULD STAY THERE AGAIN IF I NEED A PLACE TO STAY.Genuine Hotels.com guest review
"nice place to stay"
Second time we have stayed here. nice place, clean, good location. The only thing that could have made the stay better would have been free breakfast with stay. Waffles, cereal, fruit would have been nice. Breakfast is available for purchase.Genuine Hotels.com guest review
"Oh NO Houston!"
Nice Location of the hotel but the room had many defaults. The TV didn't work due to cord issues and the ironing board was also broken. In addition the shower drain was clogged which made it uncomfortable to bathe the entire weekend. Telling the front desk didn't change a thing making my stay dreadful.Genuine Expedia guest review
the first night was ok.the second night i received a call in my room at 220 am telling me they were getting complaints about noise coming from my room.i explained to the lady i was asleep and had been asleep for hours. i dont think that was the way to handle that. if anhotel employee would have came to my room they would have not heard any noise. they […] didnt take the time to do that...and so after the phone call i could not get back to sleep. Read moreGenuine Hotels.com guest review
"Where to begin with what went wrong..."
This stay was one of the worst experiences. We chose this hotel for a few reasons, one of them being continental breakfast included. When we arrived we were told that our reservation did not include that. On our hotels.com receipt it did not give specifics about the room so we had no proof. Secondly, the were tiny. The cot we ordered was not there and […] they said they didn't have one available. 3rd, there wasn't any hot water! We called down to the front desk and they said "nobody else has complained." AND? "let water run for awhile." We let it run for almost 10 minutes before it became luke warm. 4th, when we returned the NEXT day around 9am (black friday shopping) we found our hotel room door open. I called the front desk. I spoke to the manager and he said "Well there is nothing I can do for you seeing that you are resigned to not put in a good review for us." REALLY? Eventually he gave us free breakfast passes for the rest of our stay (mind you that it is now about 9:30 and breakfast is over at 10am). He lectured me about how the this building was old (didn't look that old) and that there are sometimes problems. REALLY? Lastly, after our 'free' breakfast, we returned to our room and the keys no longer worked. No one was at the desk. UNBELIEVABLE!!! I will not be back and I will think twice about staying at a Holiday Inn. Read moreGenuine Hotels.com guest review
"Nice hotel in transition"
The stay was more than fine, and suited our needs. The rooms were truly nice. Staff was informed and attentive. It is a nice hotel by the football stadium. Detractions: 1) the electronic room keys did not work and required maintenance's attention, so we sipped wine for an hour while maintenance worked on the door. 2) The next morning the housekeeping […] guy kept coming by every 15 minutes after we told him to go away, which was stupid and annoying, so somebody needs to talk to him about that. Overall, a positive stay, a very nice room - just some minor things need to be fixed. Read moreGenuine Hotels.com guest review
"Nice place to stay."
Shuttle to Medical Center was a lifesaver. Left medications in room after checkout. They were taken to a supervisor where they were logged in. I left a message and he called back promptly. I picked them up without a hassle. What a relief.Genuine Hotels.com guest review
Very nice. Shuttle was great. Staff was great.Genuine Hotels.com guest review
"Close to TX Medical Center"
The room and hotel was clean, the staff was nice and it was a really good price on a last minute deal. We have stayed there twice and will continue to stay there when we are in that area. The location was good because it was close to the TX Medical Center AND there were shops, grocery stores and pharmacies nearby for things you may need or want to purchase-and […] a variety of places to grab a bite to eat. Read moreGenuine Hotels.com guest review
i was disappointed that they couldn't return a power toothbrush I left.Genuine Hotels.com guest review
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