"Cheap hotel with horrible staff"
I stayed here for two nights while I was taking the Texas Bar exam next door. Everything was fine but when I was on a lunch break and wished to return to my room to have lunch and look over some outlines. We're only given a small amount of time to take our break. I get to my room and the horrible keycard they give you doesn't work (most of the time […] you have to swipe it 3-4 times for it to access your room). So now that I'm locked out of my room I go downstairs to have them reset my key. I find one woman behind the desk, she asks me how she can help me and when I tell her I can't get into the room she walks into the back room, speak to someone, then comes out and says "She's on the phone, she'll be out here to help you in a moment." So i wait... and wait.. and wait.. Eventually I speak up and say "Can you let her know it's somewhat of an emergency, I'm taking the bar next door and don't have much time." The woman immediately responds "she'll be out in a moment." Anyways, after about ten more minutes the ORIGINAL woman i was talking to decides that she CAN reset the keycards and resets my key. After all of that... she was just too lazy to do it herself and WHO KNOWS what this other mysterious employee was doing on the phone the entire time in the back. Absolutely pathetic. Read moreGenuine Expedia guest review
"Great place. Great location. Right next to Reliant"
Great stay. Right next to Reliant Stadium (we were able to walk). Plenty of parking and places to eat within walking distance. The staff was wonderful. Sat out by pool and it was great. Real clean.Genuine Expedia guest review
"Nice place to stay"
Very good trip hotel is located right next to a mall (across the street) Anything you want to eat is right in the mall or on Main st. Good location!Genuine Hotels.com guest review
A/C in room took quite a while to get the room cool. Maid didn't leave any toilet paper; called the front desk & it took more than 30 mins for them to come. Had to call the front desk twice. I'm sure it wasn't intentional; because we plan to continue being guest there as often as we can. We would also recommend it to family & friends.Genuine Hotels.com guest review
"good location for access to highways"
The AC unit is too loud and outdated. It kept coming in and out all night long which I am sure keeps light sleepers awake. Bed sheets had an unpleasant odor and the pillows are too small. Rest of the stay was great, free wife and parking is a great perkGenuine Hotels.com guest review
"Good hotel for good price"
It was by the reliant stadium and not very full.Genuine Hotels.com guest review
Room, bathroom and shower are all clean and modern. Excellent location. Staff was very nice and friendly. Ice maker on our floor was not working, but not much trouble to take the elevator to another floor. Outlet on desk didn't work to plug in my laptop or cell phone charger, but not really a hassle. Free, easy and secure parking. Nice big pool and […] hot tub. Good flat panel TV and complimentary USA Today at the door in the morning round out a nice, solid visit. Read moreGenuine Hotels.com guest review
The rooms were a little less updated than I expected from a Holiday Inn. The air conditioner did not work all that well in my room and when it did work it was extremely loud.Genuine Hotels.com guest review
"Adjacent to Reliant Center meeting site"
It was just fine as expected from prior stays. Some issue with the air conditioner resulted in high humidity in the room, which was somewhat unpleasant. Hallway door jambs need to have bounce-pads replaced so they don't rattle when they close. Housekeeping was excellent.King bed was very comfortable. Friendly, accommodating staff. I will definitely […] return. Good value for the money. Read moreGenuine Hotels.com guest review
"Great hotel for a weekend in Houston"
Great room with a nice view. I enjoyed and slept comfortablyGenuine Expedia guest review
"Close to Reliant Stadium"
The staff was courteous, the beds were comfortable, the convenience of being next door to The Reliant Stadium was a plus as we were there for an event. The lobby is light and bright with a gift shop and bar and grill. The negatives were the walls are thin enough that we heard the folks in the room next to us coughing, the partiers coming in at 2:15 […] slamming doors and yelling in the hallway woke us up and made it difficult to sleep, and the hallways could really use a new coat of paint to brighten them up. If we needed to stay in the area again we would probably stay there again. Read moreGenuine Hotels.com guest review
"Great place to stay"
Very helpful and friendly staff. Nice and safe location.Genuine Expedia guest review
"Nice Room Clean No issues"
It was nice and quiet. Wish they had black out curtains but other than that the carpet looked new and socks didnt get dirty walking around on them. bathroom was clean sheets were nice and clean. They even shuttled us back and forth to the Reliant Center at no cost. Held our luggage.Genuine Hotels.com guest review
"Will not use again."
The room had a damp smell/feeling to it. Did not feel comfortable staying at the hotel but had no other choice at the time.Genuine Expedia guest review
Good hotel, excellent service, great location for Reliant Stadium, surrounding area not so greatGenuine Hotels.com guest review
"Walking Distance to Reliant"
The hotel was very conveniently located to the event we were attending. The staff was very helpful and extremely friendly. The only con was the parking lot wasn't very well lit and I would have felt unsafe had it not been for my large group.Genuine Hotels.com guest review
the room did not have any shampoo, tissues or shower mat when we arrivedGenuine Hotels.com guest review
"Very Bad Hotel"
The only thing good about our stay was the front desk clerks were very polite other than that it is a nasty poor quality hotel, unfriendly staff, extremely poor quality and overpriced food. Our room smelled like sewer when we walked into the room. I would not recommend this Holiday Inn to anyone. We rented a room for 2 nights but left after 1, it was […] that bad. Read moreGenuine Hotels.com guest review
"Location - Location - Location"
Old but clean. Beds below average. Pillows very poor. A/C worked well in the room. No free breakfast! Parking lot not secured. Location is excellent. Adjacent to Reliant Stadium, literally. 600 yds from door of hotel to the stadium. Lots of great restaurants one block from hotel.Genuine Hotels.com guest review
"Just simple relaxation."
It was a good experience. The hotel was nice and quite.Genuine Expedia guest review
"Good but expensive for a 2-3 star hotel"
Comfortable stay, excellent service, room clean, expensive though, as I would expect as it is next to the Rel. Stadium. Surrounding neighborhood seems to be walked at night by low income people.Genuine Hotels.com guest review
"Next door to Reliant Center"
Our stay was great. The only downfall.......while we were there Houston experienced a strong storm which I understand now dropped 1 1/2 inches of rain in 7 minutes. During this time, I assume the hotel has sattelite and we didn't have any TV during the storm and there were a lot of water leaks in the hotel. We went downstairs to the lobby to eat in […] the restraunt (which was closed) and we had to eat in the bar area and there were trash cans set up in there catching water from the ceiling. Also we saw one person slip and fall in the hallway. Read moreGenuine Hotels.com guest review
"Great Location, not so clean room."
The room seemed a little unclean stains on the bedskirt and carpet and even the room tv guide.Even with that the location is so great we would most likely stay there again. The hotel is in the far parking lot of the reliant stadium just a short walk and your there. It does have a microwave and refrigerator which is nice.Genuine Hotels.com guest review
"Great hotel, a must stay at choice!"
Walking distance to Reliant park/stadium and to resturants. Very clean rooms and comfy beds! Great views.Genuine Hotels.com guest review
The reception staff couldn't be friendlier! When I went to my first room, I opened the cabinet where the mini fridge should have been, and it was empty. I had medicine that needed to be kept chilled. I tried to call the front desk to get my room changed, but the phone didn't work. So I took all my luggage back down to the front desk. They gave me another […] room. The second room had a mini fridge and a microwave oven. When I took my shower, I discovered that the shower curtain rod was attached by one screw on each end, instead of two. That made the curved shower curtain rod hang down,and because it was a curved rod, I wasn't able to pull the shower curtain close to the end of the rod and the floor was soaked whenever I took a shower. In both rooms the air conditioner was extremely loud. Both rooms smelled like air freshener. I will not stay at this hotel again and I will not recommended it to anyone else. Read moreGenuine Hotels.com guest review
Everything was excellent. Great room, clean and easy to get to. Recommended.Genuine Hotels.com guest review
Great area. Convenient to plenty of attractions. Loved being by the stadium. Close to plenty of restaurants. Very nice stay.Genuine Hotels.com guest review
"Need more efficent service"
The check-in was smooth.We were given a 7th floor room however, when we tried to enter the room with the electronicn keys--none of the keys worked. We immediately called the front desk, nobody showed up. After waiting for more than 15 minutes on the hallway and making 3 phone calls, some one showed up but unable to fixed the keys, however he used his […] master key to let us in. Then another guy cam to reprogram the lock and gave us a new sets of keys. Then our room airconditioner was not working properly, we set the temp. to 68 but in reality it might have been 75 or so. we registered this complain in the front desk. So please be aware of this when you book this Holiday Inn in this location. Read moreGenuine Hotels.com guest review
I want to laud Diana at the front desk for solving my problem with the initial room assignment, for very patietly and professionally listening to my problem and moving me to another room. Diana presents a wonderful image and is certainly an asset to your property.Genuine Hotels.com guest review
"Fair to good"
The next door neighbors loud conversations in the hall and slamming of the door every few minutes in the middle of the night. Poor security for such a high volume hotel in the middle of several large event facilities.Genuine Hotels.com guest review
We had a nice stay at this hotel. It was clean and the staff was very friendly. We had an issue wit the tub not draining properly, I called the front desk, they were very helpful. Maintenance was to the room in about 10 minutes and the issue was resolved about 5 minutes after they got to the room. The front desk then called to make sure everything else […] was satisfactory with the room. The hotel is convienient to many restaurants and to the I-610 loop :) Just wish they offered complimentary breakfast :( Read moreGenuine Hotels.com guest review
Fabulous hotel! Very clean, comfortable beds, great location! The pool and hot tub were great. The Bartenders were a little slow, but enjoying a drink by the pool was worth the wait. We had a great view of the stadiums and easy access through a gate on the property. We skipped their breakfast based on other reviewers comments on here, but there are […] so many restaurants nearby, there was plenty of other options to choose from. The pool table was a fun touch, and we were very happy that there was no noise so we slept well. I am definitely staying at this hotel again! Read moreGenuine Hotels.com guest review
room very small but clean. I was surprised that room was not cleaned if you didn't request linens be changed. No dining area but food brought to bar was good.Genuine Hotels.com guest review
"Attentive service, convenient."
Good experience, just what we wanted.Genuine Hotels.com guest review
"Easy parking at nice hotel"
Nice hotel close to the statium an all the hospitals. They have a great breakfast an nice bar for you to relax at after a long day on the big city.Genuine Expedia guest review
"Holiday Inn has changed. Unacceptable service."
I had a good experience in the past when I utilized them by booking through Expedia. However, this recent trip had been disappointing. I needed a 2 day stay in Houston due to my mother's surgery and her doctor appointment afterwards so I went and booked my stay through Expedia. I am a person who does not use "incidentals" such as room service or movies […] therefore I was appalled with the things I saw. For starters, I paid in advance through Expedia, but the front desk clerk, asked for my card. However, we were placed on the 8th floor. It did not look as if those rooms were used much. I had questioned this because I booked in advanced. My mother had surgery and it was an inconvenience to suffer through her pain to have to go to a room, in which paint was chipped on the doors and the metal handles were flaked. When we entered the room, there was a musty smell as if the rooms had never been tended to. The only lamp that worked was by the bedside. The others did not work because the light bulbs needed to be replaced. The cabinet where the refrigerator was located was broken and the hinge on the door was loose and hanging. The refrigerator did not work. Thank goodness I had my cooler. The toilet screamed, it was very loud and acted like it did not want to work. It was a nightmare. We told someone about this but no one assisted us. Nothing had been done. I just saw a charge on my card for twenty five dollars and contacted the hotel. The clerk David did not want to help. Read moreGenuine Expedia guest review
It was a great experience for us to stay at this hotel. I would probably prefer to stay again.Genuine Hotels.com guest review
This hotel has a grand view of Reliant Stadium and couldn't be any more convenient in terms of access to the park. It is close to downtown, the Galleria, and the museum district. Parking is free. The hotel has a bit of a musty smell, but when the AC is on in the rooms it is not as noticeable. The price was right and the accommodations were no worse […] (in fact better) than some of the four star hotels I've stayed in near The Galleria. So, I was pleased with the value and convenience. Read moreGenuine Expedia guest review
"Close to MD Anderson"
ExcellentGenuine Hotels.com guest review
The walls are paper thin, so it is extremely noisy.Genuine Hotels.com guest review
"Close to Downtown Houston"
Staff service was great.Genuine Hotels.com guest review
"Convenient to downtown and expressway"
Quality of serviceGenuine Hotels.com guest review
Thought they had a complimentary breakfast and I paid $28 for biscuits and gravy!!Genuine Hotels.com guest review
"Great place to stay close to Reliant"
Stayed here while being an exhibitor at a show at the Reliant Stadium, couldn't be any closer! Can walk out back of hotel and to the stadium, saving money on parking. Hotel has great wifi, included in room, bar area and breakfast restaurant. Room was comfy, only complaints are the A/C unit was incredibly noisy so slept with just the fan on, and the […] hair dryer provided is on its last leg (made terrible grinding noise on high). Would stay here again! Read moreGenuine Hotels.com guest review
the lights wouldnt come on at the door.Also my grandaughter left her IPOD on the bed and the covers concealed it.When i called the front desk,they sent someone to check the room and look under the bed.However unbeknowest to either of us the linen had been changed and the IPOD scooped up in the sheets.Presistance told me to call the next day and speak […] to the supervisor of housekeeping.She asked what color was it,then said it had fallen out in the laundry room.She shipped it back and i am grateful as the child was devestated.My point is,the front desk never said if it shows up,please leave your number and we will contact you.There were no follow up instructions at all. I feel this policy needs to be addressed for the future . I am sure many guests have left belongings in the room and no one ever bothered to contact them. Read moreGenuine Hotels.com guest review
"Holiday Inn - Reliant Park"
Unlike most reviewers, I didn't book this hotel because of anything to do with Reliant Stadium. That may explain why I didn't like it. I could see the stadium, and it would be very convenient if you needed to be close to it. I was stuck in Houston and for some reason the hotels I ordinarily use were booked or extra pricey compared to their norm. This […] hotel was disappointing. I've stayed in Holiday Inns before and this one did not live up to the brand standard (at least of the "newer" models). The hallways were dark and worn down, the hotel had that pervasive humid feeling (I understand it was Houston, but most hotels have found a way to control that) that makes for a general unpleasant feeling, and the room itself felt dirty. The cleaning staff had done its job, but the carpet is worn down and slick, the fixtures are old, and it gives the impression of being unsanitary. One corner of the room smelled as though someone had recently used the bathroom there. I did not involve the staff because I was in a hurry and didn't want to take the time to swap rooms. The staff may very well have handled it perfectly, and I did not give them a chance to do so. They were the highlight of the stay - every person I dealt with was very professional and helpful. There's just only so much they can do in a rundown property in a bad neighborhood (unless you're going to Reliant). Read moreGenuine Hotels.com guest review
Excellent service, older building and very strange bathroom. Strong smell, disinfection?Genuine Hotels.com guest review
"Reliant Park Holiday Inn"
Room not prepared - bed not made. New room key would not fit. Paid more for room than traveling companion who also received free breakfast and I did not. Hotel shuttle not in lobby on agreed upon time.Genuine Hotels.com guest review
This worked perfectly for visiting (and walking) to Reliant Stadium the next day. And a good breakfast to boot. Will stay again.Genuine Hotels.com guest review
"Great place to stay"
The hotel staff was friendly. The room was big enough to feel at home. Beds were comfy and I really appreciated having a coffee pot in the room, as well as mini frig and microwave. Will stay again.Genuine Hotels.com guest review
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