"The double beds are too small and uncomfortable."
The condition of the room is not fit on the price. But the staff in the front desk is very nice and friendly.Genuine Expedia guest review
The room was clean, although at check in I was treated "3rd party" because we had booked our rooms (2) thru Hotel.com The clerk constantly reminded me of that; and said that "I was to get what they had left" not a very pleasant experience. The hotel was convenient to the Reliant Stadium, where I had a 5 day show to do. Walls way too thin and was kept […] up all night by casual conversation. Read moreGenuine Hotels.com guest review
Rooms need to be renovated. Exterior could use facelift. Service was great and personable staff.Genuine Hotels.com guest review
"Fairly nice hotel next to Reliant Center"
Although hotel is a little dated, the room was comfortable and the hotel provided a shuttle to the Reliant Center, which saved us on parking. Awesome!Genuine Expedia guest review
"Cheerleading competition made wonderful!!"
My grand daughter wants a bed just like the one in the room, she says it is the best bed in the whole world!! I have to agree with her, it was wonderfully comfortable!! A nice room with a beautiful view!! But like I said, the bed was the bomb-digity!!!!Genuine Expedia guest review
"Close to Reliant stadium"
We stayed here to be close to the stadium for a gymnastics meet. It was great, we just walked through the parking lot, it was about a 10 minute walk. Other people stayed at a different hotel closer to Reliant and it was not as good:) even though it was closer in distance they couldn't walk. The staff was super nice, price was good. The room was just […] a basic room:) It was on a weekend so the monster truck event was going on, you could hear it, but it didn't really other us. Read moreGenuine Expedia guest review
I was attending a seminar scheduled at this hotel starting at 8 am. After reading other reviews I hesitated to book here but considering I was arriving the evening before and not being familiar with the area I didn't want to be navigating late evening or early morning. The disappointment began when I had went to check in lugging my rollerbag, computer […] bag and purse (no bellman was present) and the desk staff told me I would have to wait because she " was counting" . Without apologizing she sent me to the next area and another staff came and without apology made me move to yet another computer station to finally check in. I then asked for a bottle of water and was told "sorry-we are out of bottled water but we will have some the next time you stay". I was given my room key and proceded to my floor. The hallways were dark and in much need of renovations. At my room, I found the door ajar and maids cleaning. They told me I could leave my bag and come back in 5 minutes. Wanting desperately to stop schlepping this stuff I agreed and went back to the lobby to wait. When I got back to the room, it was clean but again guite "tired" . The other problem was that the walls are very thin and I heard the voices of people in the next room even over the television. This continued all night with the sound of someone coughing loudly. The bed was comfortable for the few hours I could sleep. Overall, not what one would expect for the rate I paid. Read moreGenuine Hotels.com guest review
"Wasn't too bad"
The Restaurant Menu Recently Changed. They Took Out The Chicken Quesadillas And Buffalo wings, It's Mostly Burgers Now. The Bartenders Were awesome. The Rooms Were Small, The Beds Had A Funny Smell. My Daughter Was Crying And Wouldn't Calm Down, The Neighbors Heard Everything And Called A Complaint On Us, Which Is Understandable, But That Meant the […] walls Were Very Thin. I Could Hear Their Conversation In The Morning. The Hotel Smelled A Bit "Closed Up". My Mom Insists On Staying somewhere Else Next Time We Have A Dr's Appt. Location Is Down The Street From The Medical Center And on The Parking Lot Of Reliant Stadium. Read moreGenuine Hotels.com guest review
"Holiday Inn Reliant Park"
Very nice. Conveniently located to UH for us and other venues. In nice shape and friendly, helpful staff. Very reasonable and nicer than I anticipated. I would stay again.Genuine Hotels.com guest review
"Nice hotel close to the reliant center"
I enjoyed being able to walk to the Reliant Center. It was nice to be able to eat right at the bar and the breakfest buffet was ok tooGenuine Expedia guest review
"The hotel was very close to the event i was attend"
I hotel had great service, it was clean, and I couldn't ask for a better location to the event I was attending. everything was in walking distance that we wanted to see.Genuine Hotels.com guest review
"Great place to stay before the Texans game"
The hotel is small but comfortable. The bar and front door staff were very helpful. It is right next to the stadium so you end up walking to the game at your leisure. Overall, a great place to stay.Genuine Hotels.com guest review
"Very convenient to football stadium/restaurants"
Our room met all our needs and was very convenient to Reliant Stadium. Large choice of great restaurants within a short drive from the hotel.Genuine Hotels.com guest review
The location of this hotel was AWESOME!! I didn't know it would be so close to Reliant Stadium when I booked our stay. The hotel was clean but needs a bit of an upgrade and repair. Was disappointed there were no coke or snack machines on the floors.Genuine Hotels.com guest review
I requested and paid for this room 2 months ahead of time, arrived to find the only 2 bed room they had was non smoking, NOT what I requested , thumbs downGenuine Expedia guest review
"Awesome and Incredible stay"
We stayed at this hotel for an NFL football game at Reliant Stadium. It was so awesome. Perfect location to be able to walk to the game.Genuine Hotels.com guest review
"Visited for NFL game"
The people were very nice and quick service. The hotel was very convenient to the reliant stadium. Sheets and towels were clean but we were on te 4th floor and once the elevator doors opened up you smell nothing but smoke. The entire room smelled like smoke and our A/C did not work. Only the "fan" would. Luckily it wasn't hot and we had a very short […] stay. We arrived in the evening and left first thing in the morning for a noon game. For convenience and a short stay I would recommend. For a place that you plan on spending a few nights and time in the room think twice if you hate the smell of smoke as I do. Read moreGenuine Hotels.com guest review
"Perfect for Texans/Relient Stadium Events"
Perfect hotel for these events… Walking distance. Nice bar and lounge in the hotel. Good quality.Genuine Hotels.com guest review
"Great for activcitie sin reliant park!!!"
quite good, would stay again!!!Genuine Hotels.com guest review
"It was ok"
Booked a Non-Smoking room; but was given a smoking/handicap accessible room. Disappointed that that is all was left after pre-paying.Genuine Expedia guest review
When I booked the room, it said free parking, free WiFi & free breakfast. So, I called room service on Saturday morning & asked did they have free breakfast & the guy said no. When I checked out around 11AM, I told the receptionist & she said that they were suppose to give me 2 tickets. By that time breakfast was over. So, we missed breakfast. The only […] reason why I booked the Holiday Inn was because the advertising for the free WiFi, free breakfast, & free parking. Read moreGenuine Hotels.com guest review
"Exellent closeness to Reliant Stadium"
Overall condition of hotel was very good. I would recommend this hotel to anyone. Loved the breakfast, with overnight stay for a little extra. All day parking for the Texans football game. Red lot is right next to hotel. Walk out of the hotel and down the street a block or so to entrance to reliant park. Very pleased with service at breakfast also.Genuine Hotels.com guest review
"Great for fans going to the game"
Nice ,clean location ,and very close to the game . Breakfast was good and we were at the stadium in five mins .Genuine Expedia guest review
Slow checkin service. Rooms are nice. Bathroom was reasonably clean but some tiles seams need some cleaning. Otherwise a nice place. Believe me there are much worse. Solid 3.5Genuine Hotels.com guest review
We were there for a Texans game! Love that the back gate leads to the stadium. Needs updates, but okay overall.Genuine Hotels.com guest review
"Poor work ethics."
When i first got to the lobby, the personnel didnt help anyone until it was a long line, it took them 20 mins to check me in. Around 11pm i ask for a Cab to go out and enjoy the night and the lady was very rude and i end up calling the cab my self. I will definetly wont go back nor recomend that hotel to anyone.Genuine Expedia guest review
"Disappointing visit, possibly a fluke"
Stayed here two nights for business. One of the few hotels with available rooms in the city. I was placed in a smoking room against my preferences. The entire floor smelled of stale smoke and was shabby at best. The room was similarly disappointing, with visibly worn furniture and a mix of smoke and cheap cologne for an odor. They clearly don't clean […] the smoking floor or rooms as thoroughly as they know that the rooms will be wrecked. The rest of the stay was uneventful. Hotels.com was responsive to my issues when I called, and issued a partial credit for the stay. I would consider staying here again if I could guarantee that my room would be non-smoking, it is adjacent to Reliant Park Stadium and would be very convenient for attending events there. It also has good access to the freeway and makes it a good jumping off point for exploration. I just wish that I hadn't started my mornings reeking of cigarettes. Read moreGenuine Hotels.com guest review
Overall, the hotel is very nice. They have several nice restaurants and a sports bar on premises. The gym is diminutive but adequate. There are also several nice restaurants within driving distance as you are not that far from the 610 Loop. The hotel itself is nice but you can tell that some extra TLC is needed. One of the shower's towel brackets was […] loose and one of the outlets in my room did not work. Overall, it is a good place for the price and location to Reliant Park and the Medical District. I would stay again. Read moreGenuine Hotels.com guest review
I did not like that the A/C did not work from 11 pm till 7 am. The room was very hot and I did not sleep good.Genuine Hotels.com guest review
"Nice place close to med center"
Very nice except 1 complaint---- very thin walls, neighbor got on phone at 5:30 am and might as well have been in our room.Genuine Expedia guest review
"Hotel stay for my wife's surgery"
Surgery was on Monday. She spent Monday night in hospital. Was released to go home Tuesday. We checked in Sunday so we would be in town. We do not live in Houston. Hotel was great. Sunday night the hotel management sold all the parking spaces to people attending the football game at Reliant Stadium next door. We booked room through Wednesday. Because […] we used Expedia, there was no refund for Wednesday when my wife went home from the hospital Tuesday. Won't make that mistake again. Read moreGenuine Expedia guest review
"Normal Holiday Inn with a great location"
It's a nice Holiday Inn. No surprises and the location next to the stadium is awesome. We saved a $100 easily by avoiding the stadium parking fees for our weekend of events. A nice 5-10 minute walk and we were in our seats enjoying the game. After the games another 10 minute walk and we were back in our room relaxing and observing all the thousands […] still stuck in traffic. It was great. Read moreGenuine Hotels.com guest review
The room smelled of men's cologne upon entering. I had to provide the hotel with a lot of my personal information - email, cell phone #, license plate #, etc. Food was terrible.Genuine Hotels.com guest review
"Close to the medical center"
We were in Houston for 3 days for tests at MD Anderson. The proximity to the hospital and the free shuttle from the hotel to the medical center was invaluable. It relieved us of so much stress over driving, finding and paying for parking. All the hotel staff we encountered were friendly and extremely accomodating. The breakast buffet was great and really […] helped us get our early days started. My only complaint has nothing to do with the hotel itself, only that our room faced the Reliant stadium that meant some noisy nights. Next time I stay there I would definitely ask for a room that was not on that side. It was also convenient to the grocery store across the street for when we wanted to pick up a few things. We never felt we had to go out of our way to get things we needed to be comfortable there. Read moreGenuine Hotels.com guest review
Hotel rooms were excellent. Location was fantastic, about $16 cab ride to down town. Front desk seemed a little angry but wasn't out right rude or anything. 10/10 would recommend to everyoneGenuine Hotels.com guest review
"It was OK"
The room was clean and comfortable, but showed a lot of signs of wear and tear and deferred maintenance in the rooms. I expected better for the price. No complimentary breakfast bar. They automatically charge an addtional fee for "incidentals" which their policy says will be refunded within 30 days if there are no incidental charges. That alone is enough […] to make me not stay there again. If there are additional charges, they have my credit card and can charge me at checkout. They also wouldn't give me a final bill since I booked through Expedia, so I only have their word that I will get a refund until I actually see the refund in my account. Read moreGenuine Expedia guest review
"Fabulous for an event at Reliant Arena"
The front desk staff (especially Greta) were SO incredibly helpful and friendly. We will definitely stay here again. The bed was very comfortable, the towels were softer than any I have every used! The neighborhood isn't the best but we stayed there because of a football game at Reliant Arena and it was PERFECT. We walked out the back of the hotel and […] were in the parking lot of the stadium. After the ballgame we were back in our room before most people could even pull out of their parking spaces. Read moreGenuine Hotels.com guest review
"Nice Hotel Close to Stadium"
Everything about this hotel from the helpful friendly staff to the room and cleanliness was excellent. The location was great also.Genuine Expedia guest review
Stayed 3 nights for business travel and was happy to check-out. Hotel & rooms were outdated, but the new carpet in room helped a little. Smell of smoke in some of the rooms.Genuine Hotels.com guest review
"Convenient for anyone attending the Texans game!"
The hotel staff was very friendly and provide you with a parking pass for game day! Great experience!Genuine Expedia guest review
I think they did not like that I booked through Hotels.com. I had to go back to the front desk for a room change. I had ask for a king size bed and they gave me a room with 2 double beds. They kept mentioning the fact that I booked through a 3rd party.Genuine Hotels.com guest review
"Little better than a motel for a 4-star price"
Where do I begin? For one, they do accept pets but for a fee of $75...insanely steep. I've stayed at a Holiday Inn Express with better service and a lower pet fee. The room had practically no hot water (unless you were using the sink, which had a hole in the basin that leaked to the floor beneath). The front desk was slow to check in and led me to believe […] there was an included continental breakfast. NOPE! $14 for the buffet, which was not all that great. The in-house restaurant is slow, expensive, and not worth the wait.The only positive I could see was that I could literally look at Reliant Arena from my window and the room was only $100 (before the pet fee). If you're in town for a game, stay here. Otherwise, go to another part of town. Read moreGenuine Expedia guest review
It was a little slow checking in, however it was quite late and only one very nice young lady behind the counter. There was probably 4 families checking in. However she was quite nice and moved us along as quickly as possible. The room was very clean and comfortable. And most importantly quiet.Genuine Expedia guest review
"Great Place to Stay"
Hotel service personnel were very friendly. The location is close to dining and shopping areas. Rooms (booked 2) were very clean.Genuine Hotels.com guest review
No water supply one morning but no incentive offeredGenuine Expedia guest review
"Walking distance to Sports venue"
Overall the experience was good,Genuine Hotels.com guest review
Very good.The neighboring Springhill suites by Marriott is betterGenuine Hotels.com guest review
"The entire hotel smells of smoke. It was horrible."
The entire hotel smelled of smoke, even the nonsmoking floor. I could hardly breath and smoke alarm went of randomly in the middle of the night. Avoid this hotel.Genuine Expedia guest review
Average hotel. Seems outdated and in need of a face lift.Genuine Expedia guest review
"Cheap hotel with horrible staff"
I stayed here for two nights while I was taking the Texas Bar exam next door. Everything was fine but when I was on a lunch break and wished to return to my room to have lunch and look over some outlines. We're only given a small amount of time to take our break. I get to my room and the horrible keycard they give you doesn't work (most of the time […] you have to swipe it 3-4 times for it to access your room). So now that I'm locked out of my room I go downstairs to have them reset my key. I find one woman behind the desk, she asks me how she can help me and when I tell her I can't get into the room she walks into the back room, speak to someone, then comes out and says "She's on the phone, she'll be out here to help you in a moment." So i wait... and wait.. and wait.. Eventually I speak up and say "Can you let her know it's somewhat of an emergency, I'm taking the bar next door and don't have much time." The woman immediately responds "she'll be out in a moment." Anyways, after about ten more minutes the ORIGINAL woman i was talking to decides that she CAN reset the keycards and resets my key. After all of that... she was just too lazy to do it herself and WHO KNOWS what this other mysterious employee was doing on the phone the entire time in the back. Absolutely pathetic. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )