The hotel overall was very nice however, we had requested two beds through hotels.com and were told that if you book through hotels.com you will only get what is available. There were only King rooms available so when we arrived at the hotel at 10:;30 p.m. we requested a rollaway bed. It took 3 calls and over 1 1/2 hours to finally have the rollaway […] brought up and by the time they came, everyone was asleep. They offered us free breakfast for 1 day when I brought it to the attention of the manager but I was still annoyed by the inconvenience of the situation and their lack of candor about the time it would take to get the bed. They kept telling me it would be there in 15 minutes. Read moreGenuine Hotels.com guest review
Great spot, the hotel slightly exceeded my expectations - very clean and the bathroom seemed brand new. We had a mix up with our room service and the mattress had the dreaded "gully" but otherwise a great place for a pretty reasonable rate.Genuine Hotels.com guest review
"The best pillows ever!"
First time guest. THE best pillows for a most restful sleep. Very clean with friendly staff. Close proximity for commuting elsewhere in the Philadelphia and surrounding area. Walking distance to the mall, sidewalks and pedestrian cross walk at lights. Be careful navigating the parking lot though.Genuine Hotels.com guest review
We were very impressed at the cleanliness of the room. We also were pleased with the efforts of the front desk personnel to help us with questions that we had about the surrounding area, since this was our first trip to King of Prussia. I complimented the woman at the front desk at the time we were checking out about how pleased we were with our stay […] and assured her that the next time we are in the area we won't consider staying anywhere else. Read moreGenuine Hotels.com guest review
I was very pleased with the attentive and polite staff. I felt that they were consistently doing their job equally with every visitor. Rooms were mostly well kept and clean. However, I would pay a little more attention to carpet care. Room service was overly accomodating and the food was very good. Well cooked and nice presentation. Thank you again. […] Looking forward to the next stay. Read moreGenuine Hotels.com guest review
"Free and Easy"
It was easy to check in and there were loads of shops and restaurants nearby.Genuine Expedia guest review
We enjoyed our stay at Crowne.Genuine Hotels.com guest review
"Needs sound proofing!"
The Hotel was very clean and the buffet breakfast was OK. My main problem was with the noise level in the room. I could hear every word spoken in the next door room and they were not shouting. I could also hear everyone who walked by in the hall . Doors opening and closing were very loud due to the odd locking arrangement. Unfortunately for me, many […] guests were up until very late even for a Friday night. The location was great, across from the mall,but bring earplugs if you are a light sleeper. Read moreGenuine Expedia guest review
"Great hotel and great location! 2nd Time around!"
I love this hotel because it has all the right things you need in an arm's distance. I was on a weekend trip for a basketball tournament and I remembered I stayed here two years ago for a similar event. It was better the 2nd time around b/c there has been some great renovations and the breakfast bar was awesome! It is worth paying the little extra to […] have a fabulous hot breakfast to start off your day. I love the short walk or drive to the King of Prussia Mall. I may come back before Christmas to do my shopping and stay the night in the Crown Plaza Elegance! Great Staff and African American Friendly! Sorry I have to mention that but it is very important for those traveling to know that you can be appreciated no matter who you are or what culture you represent! Read moreGenuine Hotels.com guest review
"Close to mall"
The staff was friendly at check-in and check-out. The room was clean and nice but not exactly what was expected. Overall the stay was good. The staff in the hotel restaurant were also very friendly and the breakfast buffet was a great value with great food.Genuine Hotels.com guest review
Very clean and comfortable. Close to Philadelphia's Old City (Independence National Historic Park). The breakfast buffet was awesome, area seemed good, easy freeway access.Genuine Hotels.com guest review
Great experience. Very comfortable stay. Cleanliness of the room and hotel in general was exceptional.Genuine Hotels.com guest review
"nice hotel close to king of prussia mall"
everyone very nice and accommodating. I would stay againGenuine Expedia guest review
Great hotel but will only place you on the first floor because from what was said your not an important business member to get that privilege .Genuine Hotels.com guest review
"Great shopping nearby."
Very clean,great service and location.Genuine Hotels.com guest review
The hotel was very nice. I had trouble checking in. For some reason my confirmation number was under a different name and I had to call Expedia to confirm my reservatio.Genuine Expedia guest review
"Newly renovated, great bathroom & bed"
Loved the room - great bathroom with great lighting, good beds, slept really well. Excellent breakfast buffet - lovely waitstaff.Genuine Hotels.com guest review
"Nice hotel close to the mall"
Good, clean and comfortable hotel. Friendly staff. excellent location. I would stay there again.Genuine Expedia guest review
"Next door to King of Prussia Mall"
Check-in went smoothly upon our arrival; the staff was very friendly. Our room was very clean and the beds were comfortable. Check-out couldn't have been any easier and, again, the staff was friendly. It was a good overnight stay, and I'm certain we'll be returning to this hotel for future visits to the area.Genuine Hotels.com guest review
"Beware of Wedding Parties"
The rating is based on one night spent at the hotel following a long day of travel, and is somewhat a mixed bag. We arrived late in the evening (I had called in the afternoon and let them know we would be a late check-in). As we were getting ready to turn in around 11:15, the racket in hallway began. The staff (against their better judgement they admitted […] later on) had put us in a room on a floor filled with the drunken members of a wedding party. After pleading for quiet, and watching several of the alleged adults riding a baggage cart up and down the hall, we called the desk. Admitting they had no control over the people on the floor, they moved us to a new room. Packing our bags, we trudged through the hotel in our pajamas. A snafu with the room key delayed us another 20 minutes. After several unpleasant trips in the elevators, which at that point reeked of alcohol, we finally got into our room. Instead of two double beds, there was one king size bed. Too exhausted to ask for a room change, we hunkered down and prayed for a quite night. The staff was apologetic enough, and under different circumstances our stay may have been pleasant. However, there are many hotels in the area, so we will not be staying here again. The hotel advertises itself as a wedding reception destination (a large banner out front), so do not hesitate to ask if they are hosting such gatherings while you are going to be there, and insist you not be placed near any of the expected revelers. Read moreGenuine Hotels.com guest review
"Don't expect a free cup coffee at the lobby"
Won't come back.Genuine Hotels.com guest review
"Party in Room Next Door Nothing Done About It"
I normally try to avoid these large hotels on the weekends that hosts the large weddings, This stay will remind me of why. Room next door had a party after the wedding, must have been 15-20 people in the room after midnight after the wedding ended. I called down 4 separate times over the next few hours to ask if someone could do something about it. […] But when someone pays the hotel thousands of $$ and then has guests book 20-30 rooms, my single room does not seem to be much of a priority. Never again will I stay here, nice hotel, but if your up till 3am listing to the drunks next door and Hotel does nothing, they lost my future stays. Read moreGenuine Hotels.com guest review
I have stayed there for a week. Decent hotel, in the middle of big shopping mall. No hassle.Genuine Hotels.com guest review
The staff here was just fantastic.... everyone was so nice and really seemed like they WANTED to help. The room was very clean, comfortable, and quiet. Room service was quick, and the food was really tasty. I would absolutely stay here again :)Genuine Expedia guest review
"Parents weekend at villanova"
Very comfortable and modern hotel . Great location next to the King of Prussia mall. We have stayed here twice and would go back again.Genuine Expedia guest review
"Very nice hotel close to the mall."
Very happy with the hotel and room. You get what you pay for.Genuine Expedia guest review
"Comfortable, clean, and good location"
Good location, easy to find, comfortable and clean. Will stay again at this location.Genuine Hotels.com guest review
NiceGenuine Hotels.com guest review
"Nice hotel, very clean"
The hotel was very nice and close to everything. Shopping, restaurants were very close, almost walking distance.Genuine Expedia guest review
"excellent base for expo center"
The hotel was pleasant and comfortable. The staff was excellent. a slight confusion over the reservation was handled courteously and efficiently and the housekeeping and waiting staff were uniformly polite and helpful. The hotel is large but efficient. The hallways are long and there can be brief waits for elevators. The breakfast buffet was somewhat […] expensive and some items could have been hotter but the coffee was was good and plentiful. Read moreGenuine Expedia guest review
"all good except for bed bug that has bit us"
Nice hotel except that there was unexpected bed bug that bitten me. I have to unload my cloth make sure that I don't bring it home. I only stay for 1 night. So I haven't get the chance to tell the hotel manager. Also why breakfast isn't covered at $159 /night?Genuine Hotels.com guest review
The condition of building and Inside were old, very different from the pics onlineGenuine Expedia guest review
Had a lovely time and great food from the restaurantGenuine Expedia guest review
The Crowne was an oasis after a long day of flying. Clean, sleek, friendly staff, quiet room. The special rate that was offered made it absolutely perfect.Genuine Hotels.com guest review
"Nice hotel near Mall"
It was fine and without problems. I think front desk clerk was great.Genuine Expedia guest review
"I booked a King size..."
I book a King size bed and a queen size sofa bed and they gave me a queen bed and full size sofa bed and when I went to the front desk they change the room for what I booked and it was the same as the first room. The pool was cool and dirty. I was very disappointed.Genuine Hotels.com guest review
Hallway noise was very disturbing and the refrigerator did not work and the TV went out in the middle of the night,Genuine Hotels.com guest review
"Best kept secret in King of Prussia"
I have stayed at the Crown Plaza many times and it is always a great experience. You can walk to the KofP Plaza and shop till you drop. The best kept secret is dinner in Sterlings. If your idea of a pleasant dinner is no wait, excellent service, great food served by friendly staff then you need to go to Sterlings for dinner. Anywhere you try to eat […] in King of Prussia after 5 p.m. will involve a wait of at least an hour. At Sterlings you normally have no wait what so ever. The food is no more expensive than anywhere else in town and you can have a conversation with your partner while you take as long as you like to enjoy your exquisite meal. The Crown Plaza is a great hotel made greater by Sterlings. Read moreGenuine Hotels.com guest review
"Pretty Darn Nice Hotel"
I enjoyed it, It was a very pleasant stay with an accommodating staff.Genuine Hotels.com guest review
"The positive reviews were on point!"
The hotel was more than expected! The breakfast was over the top...couldn't have been more pleased!Genuine Hotels.com guest review
"Perfect for bead fest"
Nice hotel, newly renovated and good breakfast.Genuine Hotels.com guest review
Top notch in every aspect, extremely friendly and accommodating staff, the breakfast buffet was terrific!Genuine Hotels.com guest review
"Nice hotel very close to King of Prussia Mall"
Clean room, comfortable beds, I would stay here again.Genuine Expedia guest review
"More advantages than disadvantages"
The distance to Philadelphia is not bad, but traffic is horrible anytime to get there. Despite that inconvenience, the hotel is fantastic, very good option. Incredible GYM!!! It was amazing the sport center we had access..I was thinking seriously to stay at the gym instead going to the attractions at Philadelphia.Genuine Hotels.com guest review
"Nice hotel, close to shopping"
The hotel wasn't noisy at all. The room was very tidy, no dust on the picture frames or tv... It was spotless and spacious.Genuine Expedia guest review
A very good experience; very clean, comfortable, staff was very friendly & helpful. We would have preferred a later check-out time of noon instead of 11:00 but otherwise a place we would definitely stay again.Genuine Hotels.com guest review
"Good quality for price paid"
Good last minute deal. Unfortunately, no smoking hotel but smell of smoke obvious in room. Due to low price, feel we got least desirable room but good for only one nightGenuine Hotels.com guest review
"I can see the mall from here!"
Love the location next to KOP mall. Very nice accommodations. Free access to Bally fitness next door. Great value - highly recommend!Genuine Expedia guest review
"Good Nights sleep"
This was much better than when we last stayed in Philly by the airport. The hotel is conveniently located and is nicely decorated and maintained. There were two areas where there could be improvement, at least for our stay. First the room smelled a little musty. Secondly the shower head is a little odd, I guess to be trendy but it's not exactly practical, […] although it worked well enough. The room was acceptably clean. The check in was smooth and other than that we didn't interact much with the staff. The hotel seemed to have good amenities but once again we did not use them. The rate was very good in relation to other hotels in the area. Read moreGenuine Hotels.com guest review
"Good Place to stay."
All was well except Michelle at the front desk in the morning.Genuine Hotels.com guest review
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