"Good Nights sleep"
This was much better than when we last stayed in Philly by the airport. The hotel is conveniently located and is nicely decorated and maintained. There were two areas where there could be improvement, at least for our stay. First the room smelled a little musty. Secondly the shower head is a little odd, I guess to be trendy but it's not exactly practical, […] although it worked well enough. The room was acceptably clean. The check in was smooth and other than that we didn't interact much with the staff. The hotel seemed to have good amenities but once again we did not use them. The rate was very good in relation to other hotels in the area. Read moreGenuine Hotels.com guest review
"Good Place to stay."
All was well except Michelle at the front desk in the morning.Genuine Hotels.com guest review
"One of the nicest hotel's"
Excellent hotel great place to stay nice accommodationGenuine Expedia guest review
Comfy bed, quiet and comfortable room. It was an enjoyable stayGenuine Hotels.com guest review
"A Very Pleasant and Enjoyable Stay"
When circumstances dictated that I had to book a room in the King of Prussia area for one night the last minute, I did so at the Crowne Plaza Philadelphia. It was a brief, but very enjoyable stay. When checking in there was no wait, and the young lady at the desk was very helpful and courteous. The room was pleasant and clean, I used the hot tub and […] pool, which were in a very nice complex, and met a friend in the hotel bar. The bar was conveniently located off the lobby, the bartender was quite pleasant, and the drinks were moderately priced. If I ever have the occasion to stay over in King of Prussia, I would book the Crowne Plaza again without a doubt. Thanks, staff and management, for a very pleasant stay! Read moreGenuine Hotels.com guest review
"Great for access to the mall and Valley Forge"
Enjoyed the stay. Front Desk had a computer problem at check-in. Staff handled it well and made it right. Great facility and having access to the LA Fitness next door was fantastic.Genuine Hotels.com guest review
We were given a room around the back and close to the area where people go outside to smoke. I got the impression that those rooms are where they put people who book through an on-line booking agency such as this. If you don't read the fine print you will miss the fact that the pool and exercise room in the pictures are not located in the hotel. The […] room itself was nice and clean. The desk clerk gave me a hard time when I didn't want to have them take $50 out of my debit account to pay for room charges that I might incur. Read moreGenuine Hotels.com guest review
"Great Value for the price"
Pleasantly surprised at the modern decor and facilities here. Very clean.Genuine Hotels.com guest review
"good for business trip, not family"
very disappointed with size of room, (for 2 adults & 2 kids), website listed pool however none on site. Kids were very unhappy, no breakfast or coffee/tea available/ not suitable for familiesGenuine Expedia guest review
The rooms do not have microwaves, but other than that the room was nice.Genuine Hotels.com guest review
"Very nice place to stay"
I enjoyed our stay at this hotel. The service is excellent and the amenities are wonderful. Our room was very clean and very well-maintained. It's close to a mall so the location is convenient. Overall, our experience was great.Genuine Hotels.com guest review
"Close to largest mall."
Disappointed that the advertised pool was closed.Genuine Hotels.com guest review
Hotel was nice and the service was wonderful! The room was great and the bed was amazing but parts of the hotel looked a little worn (hallways, elevators.) overall, we had a great stay and thought this hotel was excellent!Genuine Hotels.com guest review
Very niceGenuine Hotels.com guest review
Convenient nice location and very clean.Genuine Hotels.com guest review
"Very nice accomodations."
Tried the hotel for one night and was pleased with the accomodations, also was able to get a good price from Hotels.com. It is in the middle of the shopping area, good spot unless you don't intend to go shopping. Family is between here and the airport, usually stay down near the airport. only draw back is the traffic delay caused by the traffinc merging […] onto I-76. Although I will say I've spent a fair amount of time stuck on I-476 also.Hotel has nice amemtities. Read moreGenuine Hotels.com guest review
"Excellent service at check-in set the stage"
A great experience at the hotel that started with the service I received from the girl at the check in desk. I can't say enough about how helpful she was. The hotel was easily accessible, convenient to the things we had planned, in a great area where we could walk to the adjacent mall, the room was exceptionally clean and spacious. I would not hesitate […] to recommend to a friend and I would definitely stay there when I visit the area again. Read moreGenuine Hotels.com guest review
"Very convenient surpassed expectations"
Location I fabulous not just for shopping but for easy access to surrounding areas as well. Easy commute to Philly & to Wayne. Pillows were not very comfy lumpy and knarly but everything else was great!Genuine Hotels.com guest review
"Overall it was not great"
Within an hour of check in we had to be moved to a different room due to the issues with our first room, which included the mini fridge not working, a hole in the floor, and the bathroom fixtures all being loose. After being moved we had issues with the door that required maintenance to come and "reprogram" the lock. We were compensated for our issues […] with 2 free breakfasts. As it turns out the pool is not located in the hotel. It is in the LA Fitness which is attached to the hotel next door requiring us to walk the length of the Crowne Plaza, then outside, then into and through another hotel the into the LA Fitness. This was when we found out that the gym employees had decided to close early due to the holiday. When I asked about this at the front desk I was told nobody knew this was happening. On the first morning we went to the restaurant where a large sign indicated that they had a large breakfast buffet. There was no buffet. Apparently they only have the buffet on certain days. Again this was not posted anywhere. After some back and forth we were allowed to use our free breakfast cards for menu items. Later that day I decided to try the pool again. This time it was open, but it is not at all meant to be a recreational pool. There were several people there to swim laps and they were quite rude about letting me know that even though I was not hanging out in one of the lanes that I was somehow in their way. I didn't even bother bringing my son back later to cool off. Read moreGenuine Hotels.com guest review
"Clean, comfortable hotel in Philadelphia suburbs"
Easy check in and check out. Clean and comfortable. Free cable TV with many channels.Genuine Expedia guest review
Very good exxcept when we wanted to eat lunch in the hotel; the unsmiling , unfriendly attendant said we could not get lunch because they were going to clean up from breakfast. We waited 20 minutes, along with another couple( who finally left) and the attendant was nowhere to be found.So we also left. We were checking out and had no time to go somewhere […] else because we had to make an appointment 60 miles away. Read moreGenuine Hotels.com guest review
"Great overall stay!"
Beds were comfy, clean, resturant service was great, food good, would start again...bad that the pool was next door in the gym, and no self service laundry for guests...Genuine Hotels.com guest review
"Best Buy discounted!!"
No free breakfast, but a little better stay wise than Hyatt Place...Genuine Hotels.com guest review
Ex...except room next door had several plates of half eaten food outside when we arrived at 2pm....still there when we left at 11am next day.Gross! We let person at front desk know but plates never movedGenuine Hotels.com guest review
Needed a hotel in area close to college we were visiting. This hotel had great location for what we needed. Breakfast was overpriced and for the cost of the stay is often included at other hotelsGenuine Expedia guest review
We received a wonderful room on the 5th floor. It was very quiet, suuuper clean! The lady at check-in and check-out was very nice; other than that we didn't really utilize room service or anything like that, just a one night stay and we were out most of the time. Definitely loved the cleanliness! I'm a clean-freak and I get skeeved out easily if it's […] not my own space... and this was great. Also, it's just 5-7 minutes away from the Casino (we were going to see a show there); and it's right next to the mall! Highly recommend. Read moreGenuine Hotels.com guest review
"Walking distance to King of Prussia mall"
The hotel was very clean & the front desk was really nice & courteous. He was kind enough to give us a late check-out. The room pillows, however, were really high & fluffy. It didn't help with my existing shoulder problem. I changed to the pillow in the closet which was smaller & worked better for me. Macys is a walk away to get into the mall. You can […] go workout at the LA Fitness inside the Fairfield hotel next door (only steps away) for free with your Crowne Plaza key card. They have a huge weight room & lots of machines, as well as a class room for holding their weekly classes. You can also access their lap pool and sauna, which is a huge plus. Overall, this was a wonderful stay. There's ample free parking on premise, too. Read moreGenuine Hotels.com guest review
We were very glad to have the opportunity to stay there.thank you.Genuine Hotels.com guest review
"Nice hotel next to KOP mall"
The hotel was easy to find and the check in process was simple. Though I only stayed one night, I was pleased with the room. It appeared to be a recently re-modeled room yet some of the furniture seemed out-dated and worn. Overall, I was happy with my stay and would recommend it to others who would be staying in the area.Genuine Hotels.com guest review
"Great place to stay"
The hotel was very clean overall. The rooms were very nice, clean and comfortable. I would stay here again in a second. The staff were incredibly nice.Genuine Expedia guest review
The hotel is nice. We were there two nights and had a loud party across the hall the first night and next door the second, but I don't blame the hotel for that. Nice rooms. Nice breakfast.Genuine Hotels.com guest review
Nice hotel. Would definitely return to this one and recomend to anyone!Genuine Hotels.com guest review
Very nice hotel and worth the short drive from PhiladelphiaGenuine Hotels.com guest review
"Great location right across from mall"
I enjoyed my stay at Crown Plaza, My girlfriend and I made a 2 hour road trip to go shopping at the King of Prussia mall which was right across the street, less than an 1/8 mile walking distance. Room was spacious and comfy king size bed. I did find the shower slightly strange, it was very large with plenty of room, but the glass door only covered half […] the shower causing the bathroom floor to get soaked. Overall very satisfied stay. Read moreGenuine Hotels.com guest review
"Great Room! Restaurant needs improvement!"
Room and front desk service excellent. Hostess at the breakfast buffet wasn't very assertive and seemed no very eager to seat us. Coffee that we ordered was poured out of a dirty pot and was luke warm.Genuine Expedia guest review
Nice place for a quick stayGenuine Hotels.com guest review
"Awesome, modern, clean"
The front desk staff was quite gracious and helpful. The room was updated and very clean. The rate through Expedia was awesome. I selected this hotel after reading reviews and seeing that the general manager responded to many which speaks to the attention focused on customer comfort. I will stay there again and recommend to others.Genuine Expedia guest review
"Great Start Disappointing Finish"
Let me first clarify that overall the staff and service were very good. However on the day of my check-out I was accused of stealing a buffet breakfast which was in fact included in my reservation. Although this was due to a lack of communication between the waitress and hostess, what was the most insulting to me was that the front desk would call me […] on my cell phone before exhausting every avenue with their staff and computer system. Gene called asking me if I thought my breakfast was included with my stay. I told him that of course it was and that because I was pressed for time I had given my voucher to the hostess when I was seated. He said that if that was the case then everything would be okay but never apologized before we disconnected. I called Gene back to question why he felt it was okay to call me before checking with other staff and checking the computer for my reservation. He said that he did not have access to my reservation information once I'd checked out and that the waitress was concerned she would have to pay for my breakfast. Still there was no apology. I waited to write this review to see if he would "get it" but as I've received no formal apology from him or had any contact from Crown Plaza, I guess he "didn't get it". I honestly don't think that this situation would have been handled the same if I had a different appearance. Read moreGenuine Expedia guest review
"Very nice place to stay"
Staff was very pleasant and helpful. No problems with room key. Room clean. Plumbing worked. Refrig was in cupboard so wasn't bothered by noise. Window airconditioner but with wall thermostat. I turned it off at night because I don't like the noise of it turning on and off.Genuine Expedia guest review
top notch stayGenuine Hotels.com guest review
I have stayed at the Crowne Plaza several times and it is always a wonderful experience. On this trip I had a reunion with my brothers and their wives. We could not find dinner reservations anywhere in town and our dinner date together was not looking good. The Stirlings Restaurant in the hotel was empty so we decided to eat there. What a treat! The […] food and service was outstanding. We had a quiet place to talk and laugh over old times. This restaurant is truly a hidden gem in King of Prussia. Read moreGenuine Hotels.com guest review
"Our most positive experience in a Motel"
We have traveled a lot in many states. We are most appreciative to the details that are available in the rooms. Having a coffee machine in the morning is necessary luxury. A sitting area and a table offers a more spacious environment for relaxation. It was a surprise to find a small refrigerator built into the chest of drawers. The magnifying mirror […] with the nice light was also a nice touch. These are the things that make a room special as well as a comfortable bed with amble towels for a shower. This motel gets high marks from these travelers. Celes Va. Bch. Read moreGenuine Hotels.com guest review
Matress not comfortableGenuine Hotels.com guest review
"Great hotel with easy access to Philadelphia"
Rooms were very comfortable and food was surprisingly good. Front desk staff was very nice.Genuine Expedia guest review
ExcellentGenuine Hotels.com guest review
GreatGenuine Hotels.com guest review
"Beautiful hotel right near Philly"
My friends and I stayed at this hotel during Memorial Day weekend. The rooms were Very clean and really nice for the price we paid. We got a free breakfast and used the swimming pool. We had no complaints at all and the staff was very helpful. Overall, one of the best hotels I've stayed at.Genuine Expedia guest review
Excellent service, speedy check in, free parking. Overall a nice hotel.Genuine Hotels.com guest review
Very nice hotel, the room was very clean and comfortable. The staff was very helpful. The breakfast was the best i've had at any of the overnight hotels. the only drawback was the noise level that could reach you behind your closed door. All and all, a very nice place.Genuine Hotels.com guest review
Nice hotel overall.Genuine Hotels.com guest review
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