"Holiday Inn Express has-been"
The 1970's lobby had pans out where rain was dripping through the skylights. Nothing had been updated in the bar or lobby for decades. The staff was friendly though and upbeat, which was amazing given that there were floor heaters running to keep the breakfast area warm and the hotel did not supply enough breakfast to get past the 7:30 a.m. guests. […] The rooms were especially old-style with a tube-style TV, and extremely cheap light low-energy bulbs. The shampoo was made in India and the soap was miniaturized. The staff had made the bed and bathroom up very nicely, so cleanliness was not an issue. If you don't mind the decor and questionable amenenities, at least it's cheap! Read moreGenuine Hotels.com guest review
The hotel smelled like cigarette smoke and urine, the windows had not been cleaned in literal years. The staff was rude, the toilet was broke, the lights in the room didn't work, the refrigerator did not work. The excuse was well for the price you should expect a problematic hotel room, really???? The carpet was dirty, the ottoman was torn to shreds. […] Dont stay at this hotel. I wish I could get my money back. Read moreGenuine Hotels.com guest review
"close to work"
fine would stay againGenuine Hotels.com guest review
"Friendly staff, run down hotel"
The desk clerk was very friendly, efficient, and professional. It's all a little down hill after that. The parking lot was badly damaged with huge potholes. The lot was also dark with only a few slots near the dimly-lit entrance. Our room on the 8th floor was large and the bed comfortable, yet it was oddly shaped and in ill repair. Water poured from […] the toilet tank lid and flooded the bathroom. I found no available electric outlets close to the bed or desk. Read moreGenuine Hotels.com guest review
"Getting our money back because it was horrible"
Heated pool want heated you had a cold complimentry breakfast big red stains on carpet elevator was broken very loud when it closed the doors only the bathroom light worked all electronics were unplugged used toilet paper rolls used shampoo beds very low to the ground no towels at the pool three tiki lights were working the rest wasn't the ceiling was […] leaking because of the rain. .. horrible experience packed up family and left at the in the morning couldn't take it drunk people roaming the halls and lobby... looks nothing like the pictures need to seriously be updated Read moreGenuine Expedia guest review
I enjoyed my stay and I will be back soonGenuine Expedia guest review
room was clean people not very friendly and the continental breakfast was the worst i have seenGenuine Expedia guest review
"excellent for the price"
Free break fast was offered from 6 AM to 9 AM. But by eight in the morning the breakfast was gone.Genuine Expedia guest review
"Good, once upon a time"
This hotel seems to have been constructed with a solid idea of serving business people. It has a pool on site, and serves "breakfast". Actually, the pool was "out of order" and "breakfast" was terrible (while in elevator, an appealing PR photo is still on), only bread/cerials/toaster with syrup/milk. No fruits, no eggs, no ham/cheese. Shampoo bottles […] in the bathroom must be like 3,4 years ago, liquid was dry. Coffee maker was working, but only with cheap packages. No hair cap, no lotion. You should bring all amenities yourself. The only good thing is that the staffmembers were excellent. Cheerful, kind and trying to help. Alas, past age's great hotel is now ghost structure, near Peachtree Industrial Area(desolate mall). Read moreGenuine Expedia guest review
For the price, the room wasn't bad. We did find a pair of pearl earrings on the floor of the room which indicated the room may not have been vacuumed as well as it could have been. In the shower, was an old bar of used soap that housekeeping had not removed from a past guest. However, after returning to our room following our first evening there, housekeeping […] had come in & cleaned (removing the used soap). The towels had been replaced, but the bath & hand towels only. The face clothes had not been replaced. The inside pool's heater was not working either. Read moreGenuine Expedia guest review
Very nice area, clean hotel for a very reasonable price! Great stayGenuine Hotels.com guest review
The rooms were extremely dirty bathrooms not cleaned hair on Towels in showers please dont stay here its old dirty the breakfast bar is disgusting they stand over you while your eating.Genuine Hotels.com guest review
"Beautiful and convenient"
I would surely stay here again and again. It was wonderful - from the check in, to the room, to the restaurant, to the breakfast. Was so convenient to my area of work and easy to find. Couldn't have been more pleased.Genuine Hotels.com guest review
"close to facility where seminar was held"
Bed spreads were soiled with what was also found on the carpet between the double beds. Heater blew out lukewarm air,instead of hot air. Washcloths were dingy,thin and looked like someone tried to wash blood stains out of it. I was told they served a hot breakfast which was not at all true. There were no meats,hot items, juice or water to drink on the […] so called "hot breakfast" bar. There where tiles missing in the ceiling and some showed water damage in the breakfast area. Read moreGenuine Hotels.com guest review
"Terrible 30 minute Stay"
I would not recommend this place to anyone. I call and asked for information on the hotel before we booked it and was told it was recently renovated and a very nice place to stay and had a 3.5 star rating. Upon arrival the hostess never greeted me until i said i was there to check in, there was something sticky spilled on the floor and had been walked […] on you could tell by the dirty trail. We were given a room that was already occupied There were shady looking people looking over the rails into the lobby and others hanging out in the hallways. The room decor was decent however the door to the adjoining room was half torn down we could not see in the next room and was hoping that they could not see into out room. After about 30 minutes of trying to rationalize the whole experience we decided to just cut our losses and leave there is a hotel a few minutes up the road which is much better Read moreGenuine Hotels.com guest review
We were given the key to a room that was already booked and occupied. Upon entering our room, we were greeting with two very startled guests. How embarrassing! We also noticed that the hotel lobby floor was very dirty. The next morning, the "free hot breakfast" that had been advertised turned out to be Eggo Waffles on a platter that guests could heat […] themselves...not to mention the fact that the breakfast area opened up late and we were on a strict schedule. We had to just leave and go somewhere else for breakfast. It was really a very disappointing experience. Read moreGenuine Expedia guest review
I had a great stay and everyone was very nice and helpfulGenuine Hotels.com guest review
"Peachtree Corners, GA"
People were sitting in the hallway in the middle of the night, perhaps drug induced. Requested coffee, other than decaf and was told I would have to wait until the morning. Juice ran out at 7:30 a.m. after being available for only 30 minutes. DOES NOT REFLECT A BUSINESS ENVIRONMENT...BUT THE RATE WAS GOOD.Genuine Expedia guest review
Felt at home there. Preferred hotel to stay at.Genuine Hotels.com guest review
The hotel smelled like cigarette smoke. There were cigarettes snuffed out in elevator. So gross, my son & I were sickened by it. Even smelled in our non-smoking room. We were lucky we were able to cancel the 2nd & third night.Genuine Expedia guest review
"From the outside, one would think they were staying at a super nice Hotel"
.Everything is super dated, my guess is that several decades ago when Holiday Inn updated/renovated it last, this place was awesome! The problem is the decades that have elapsed and the fact that it is now independently owned and operated. The pool had a mosquito problem, was not heated and though, there was signage about construction probably should […] not be open to the public during said construction. The room's mattresses are at least a decade past due for changing. The TV was pld, tubed and burnt out around the edges. Then, there was the air-conditioner. Whether set to "high", "low" or "auto" it merely made noise and puffed out cool air. It was so hot in the room (which we had to stay in because the Hotel was booked for a wedding), that we slept on the floor hoping to escape the rising hot air... Read moreGenuine Expedia guest review
Nice hotel. Clean and comfortable. Just a little on the older sideGenuine Expedia guest review
"clean, cool and a good deal hotel, regarding price"
clean, cool and a good deal hotel, regarding price. So for all people who wrote bad reviews about the hotel i tell them to shut up and " as much as you pay as much as you get". Just improve the breakfast service , thanks. I will visit this hotel again.Genuine Expedia guest review
"Stuck in the 80's"
The Garden Plaza back in the day was probably the hottest spot in Norcross, but now it is truly showing its age. Don't get me wrong it is nice place to stay for the price, but it definitely needs some upgrades, like new electrical outlet, plugs keep falling out. WiFi is shaking at best. Breakfast bar consists of Eggos, bagels and cereal. Rooms definitely […] need some love. TV and cable need some upgrading too The beds are comfortable and rooms and clean. The location is stellar, the hotel is close to alot of great places to eat and shop. Overall we enjoyed our stay. Read moreGenuine Expedia guest review
This hotel is pretty old and the rooms were horrible. the room I was assigned though it was a smoking room to my choice , the smell was way too strong, the toilet was not flushing , I actually had to "fix" it by hooking the chain that was lose. when I return to my room after a few hours immediately I realize the bathroom was flooded , , toilet was broken. […] I had to change rooms just to find that the second room , also had a leakage , t was just a drop under the sink , so I stayed in that room , controlling the water with a towel .. such a great location but such a shame I didn't get to enjoy my stay. Read moreGenuine Hotels.com guest review
"bad front desk service"
the front dest female shenekua are getto and disrespectfulGenuine Hotels.com guest review
Everything was excellentGenuine Hotels.com guest review
"close enough to Norcross Station"
Old building seemed almost abandoned, but the room was actually nice.Genuine Hotels.com guest review
"Very nice and affordable hotel, low service"
This hotel could easily have higher star ranking and be priced higher with its facilities. The hotel itself is certainly much more pleasant than the equally priced chain motels, Super 8, Travelodge, Ramada and co. It has a nice indoor/outdoor pool, spacious breakfast setup, working wifi, nice rooms, comfortable beds, well equipped bathroom (we enjoyed […] the shower head with massage)... However the service corresponds to the price we paid. Upon check in, the receptionist confirmed we wanted a non-smoking room, however she sent us to a room that had definitely a cigarette smell so we went back. No apologies, an awkward silence like she seemed to be bothered so I wasn't sure if she was going to do something about or not, you know what I mean. Finally and fortunately she handed out a new set of room cards. Breakfast staff was kind of, hmmm, let's say untrained for customer communication. A little blunt. We had a very hard time to find the hotel. Not having a gps, just the address, we were looking for it for more than an hour. It's off of a sort of highway with exits, the fast lanes separated in the middle, little roads and strip malls to the sides. The building numbering makes no sense, as we were trying to logically follow the numbers and consistently thought we had past by as suddenly the buildings have a higher number. You need to drive further down, overlooking the numbering. However, I would recommend this hotel. In itself, it's a good value for the price you pay. Read moreGenuine Expedia guest review
"Old hotel in a nice neighborhood"
This hotel needs lots of maintance and upgrades. The owners have neglected this building. The pictures are misleading.The rooms are clean but have and old gloomy decor,definitely not a good hotel for date night. Location and neighborhood is good.Breakfast is ok, cereal,grits ,waffles and muffins.Genuine Hotels.com guest review
"Too Old . , No Internet , No Water"
Internet was dead slow. Called the front desk they said that internet is at maximum capcity usage ? basically no internet through out the stay . No water in facility in the hotel ( Actually there is one that fully rusted) . I will not recommend this hotel to others.Genuine Hotels.com guest review
overall it was ok.. trash over flowed in can out side front door of the lobby..Genuine Hotels.com guest review
"Wet sheets in not just one room but two..."
We checked in at 11:00pm after driving all day only to roll the sheets back and lye down on some damp sheets. This was a double bed room and both beds were wet. Called the desk and they asked if we wanted new sheets or another room. We moved down the hall and to no avail yet again these sheets were worst. This time we decided to use the blanket from […] the first room to sleep under and on top of the one on the bed. Because we paid online they stated there was nothing they could do about any of it. NEVER AGAIN Read moreGenuine Hotels.com guest review
TOO OLDGenuine Hotels.com guest review
"Not what the site what makes it appear."
I was very disappointed in my stay. I thought the price was low per night considering all the features that the website boasted. But when I got there, things were different. The hotel was run-down, in the room the mini-fridge was broken AND all the ice machines were broken, the hot tub was under repair, the restaraunt/bar was not open even once the […] whole time, and there was no "convenient store" as the site boasted. Read moreGenuine Hotels.com guest review
"Needs major updating!"
We will not stay here again. What we paid is highly over priced for this hotel. It's very old probably built in the 60's or 70's. Pool is cloudy, no towels provided. Spa under renovation. Repairs needed are patches with duct tape. I talk to staff and they told me they cut hours to 4 hours a day and have to clean 40-50 rooms a day, plus clean the dinning […] area and common areas. It just looks so dead and gloomy. The breakfast is bread, beagles, frozen waffles, yogurt, warm milk, warm oj, instant grits, instant oatmeal, dry cereal, they have a toaster and microwave. Nasty coffee! In the room you have a really old fridge, no microwave. You have to go to 1st floor for ice. The cleaning staff does a good job at keeping it clean. We only had two towels, two wash clothes, two hand towels, it was a double room I expected at least four of each, we made do with what we had, since we brought some of our own anyway. They provided one small bar of soap and a small shampoo, we had our own. They have old TV's the big old fashion kind. We brought a dvd player with us with the plan of renting a family movie to watch but the tv did not have any of the audio/video outlets. The power button was gone on t he tv, luckily the remote worked but it's a universal so be careful not to un-program like we did or no more tv. If it were cheaper maybe it'd be worth the stay cause at least it's clean but being that it's not cheap it's just not worth it. Read moreGenuine Hotels.com guest review
Was a nice hotel but needs lots of repairs. T.V. reception was bad even after getting another cable from another room when we found one with a good cable. All the baggage carts had flat tires, the pool area is in bad shape and needs repair. Not one ice machine worked in the entire building. WIFI didn't work. Jacuzzi didn't work. The T.V.s are old school […] picture tube. A/C didn't work very well. Regretted staying there and will never return.. Read moreGenuine Hotels.com guest review
Overall wouldn't say again, difficulty with checking in although he desk clerk was very helpful but other guests could see she was helping us and were rude in their insistence that she put them first. Our TV was snowy and we were told it would be fixed today well, guess what we checked out today. Pool area was ok, although there was construction going […] on, that wasn't well blocked off. So most likely we won't stay here again... Read moreGenuine Hotels.com guest review
In need of renovation, this place is falling apart. Internet pictures doesn't match reality.Genuine Hotels.com guest review
"Fine for the price"
The hotel was in a quiet and safe location with all the basics right there. The room was fine - nothing special - but nothing horrible either. The staff was pleasant and helpful. The pool was open but that seemed about it as far as amenities go. Wifi didn't work, our coffee machine in the room didn't work, the ice machines didn't work. We were told […] they were undergoing renovations whenever we asked about something that wasn't available. For the price though, it was fine. It was a bed in a safe area for a cheap price which was all we were looking for. Read moreGenuine Hotels.com guest review
"Give it a try."
This is a nice hotel with a courteous staff that provided us a good value .Genuine Hotels.com guest review
Excellent and clean!Genuine Hotels.com guest review
I don' t have Internet in two night is hard for businessGenuine Hotels.com guest review
Could see tv to oldGenuine Hotels.com guest review
"Hotel is alright"
The Garden Plaza Hotel was an ok hotel. It did meet our location requirements but it did have a few flaws. The wifi was very terrible, it barely even worked and it was very weak. This hotel seemed very old and run down; i think they should consider a renovation. Also, the air conditioning did not work very well and our room was warmer than our preference. […] Plus, the room was kind of small for my big family.. Overall, the Garden Plaza Hotel is an ok hotel if you need a cheap priced hotel for a few nights (3 or less) stay. Read moreGenuine Expedia guest review
I had the best experience I have with a hotel, especially for the money we paid! We had a comfortable king size bed (pillows could have been bigger), decent room size, business center with a computer & printer, indoor AND outdoor pool & free continental breakfast with hot eggs and bacon! It's not the most "updated" hotel, you can tell its a little older […] but I couldn't have been happier with what we had! Read moreGenuine Expedia guest review
the toilet did not work right in our room said they'd fix it never did. Was supose to get another room ready for us when we check on it with staff said they didnt have one . was very unhapppy.Genuine Expedia guest review
Manager was awesome, place had an interesting vibe about it! Loved the indoor/outdoor pools!Genuine Hotels.com guest review
We were put in a room had to go to desk 3 times before getting moved wifi phones didn't work something was splattered all in the lamp shades. The beds actually had dirt around the base of the beds. The room we were moved to wasn't as bad smelled like smoke and was supposed to be non smoking. The hallways were 90 degrees only 1 ice machine worked on […] 1 st floor not any of the other floors. The breakfast was so horrible and very poor quality...the exersice area was nasty and the air condioner didnt even work! No manager on duty the staff was wearing regular clothes you couldnt identify that they worked at the hotel very unprofessional. I would rather sleep in my car!!!!! Read moreGenuine Hotels.com guest review
This was a horrible, run down hotel. The clientele were shady, the place either smelled like weed or must, the bar wasn't open, the restaurant wasn't open, the pool wasn't open and the hot tub wasn't open. Complete, complete waste of money and a total misrepresentation of amenities.Genuine Hotels.com guest review
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