The house keeper walked into our room at 9:45 am unannounced.Genuine Hotels.com guest review
We like to venture to Missoula for concerts at The Wilma Theater and we stay at this hotel every time. It's a perfect walking distance to the venue, restaurants and bars. The staff has always been very friendly and helpful. We haven't had a bad experience yet! It is definitely our "go to" hotel in Missoula.Genuine Hotels.com guest review
Great location, exercise room, and public space. Needs new doors, wall and ceiling textures/materials.Genuine Hotels.com guest review
"Perfect for Short-Term Stay"
This is a great place for a short-term stay. The only downside is that one of my fellow guests has mobility challenges and it was difficult to get to our room from the elevators.Genuine Hotels.com guest review
"Very Nice Place - Great Pool!"
We had a very nice stay. The place is very clean. Great beds. Great pool and hot tub. Great shower-heads. The room service might be a touch pricey for our budget, but the food was very good.Genuine Hotels.com guest review
"I got 2 rooms for relatives; didn't stay there"
I really didn't get any real negative comments on the hotel or the staff. Five days after the one night stay, a $35 charge for each room showed up in my bank account. I called the hotel and was told that incidental charge was returned at checkout if nothing was used which was the case. Since those charges were put on a debit card, which the rooms weren't, […] I was unhappy that this wasn't explained to my relatives. After talking to my bank the charges were removed from my account. What concerns me more, is the fact that the same time the charges for the hotel showed up in my account, there were international charges on that same debit card! I sure hope that the hotel didn't have it's accounts hacked! There has only been one other usage on that debit card since it was fairly new. Read moreGenuine Expedia guest review
"Great location near everything!"
Great hotel, checkin was a breeze. The noise level of the interior, was too much and lasted well into the night. If you can, make sure you get a outside room, rather than one overlooking the interior.Genuine Expedia guest review
It was an overnight stay before surgery the next morning. Convenient location in downtown near the hospital and surgery center. I wish I could have wandered the shops and eating spots in downtown Missoula.Genuine Expedia guest review
"Comfiest bed ever"
We both enjoyed our stay very much. The staff was pleasant, the rooms were super clean and the bed couldn't be stressed as muchGenuine Hotels.com guest review
The Holiday Inn in Missoula was very comfortable and great for local access of businesses and entertainment and foodGenuine Hotels.com guest review
Very nice hotel, room was clean and comfortable beds!Genuine Expedia guest review
"Dated Room and Very Small Bathroom"
Good location downtown by the river. Room was a bit disappointing. Dated, small, and a very small bathroom. Difficult for two people to be in there at the same time.Genuine Expedia guest review
Response by Holiday Inn Downtown - Missoula Thank you for your review of the Holiday Inn Missoula Downtown. We are pleased to hear you enjoyed the downtown location of the property. I am sorry that you felt the rooms were slightly smaller than the average hotel room… please feel free to request a corner room on your next stay to accommodate the need for extra space. Our Front Desk team would be happy to assist you in finding the perfect room on your next stay. Warm Regards, Hotel Management
"Comfortable place close to my client's office."
Quiet, safe and comfortable. The gentlemen at front desk are very friendly.Genuine Expedia guest review
Response by Holiday Inn Downtown - Missoula Dear P, Thank you for writing a review of the property! We are pleased to hear that our Front Desk team made your stay even better than you’d hoped. Please visit us again during future travels. Warm Regards, Hotel Management
"Great spot to walk to dinner"
Great location, pets welcomed. Easy walk to dinner at Scotty's table, red bird, plonk. Great for an am run.Genuine Hotels.com guest review
Response by Holiday Inn Downtown - Missoula Dear GG, Thank you for writing a review of the Holiday Inn Missoula Downtown! We are pleased to hear that our location, paired with our pet-friendly atmosphere made you feel right at home. We would love to welcome you for a future stay! Warm Regards, Hotel Management
Great location adjacent to downtown, riverfront, near the University; quiet and very comfortable and accommodating to the weary traveler who is interested in taking in all Missoula has to offer.Genuine Expedia guest review
Response by Holiday Inn Downtown - Missoula Dear Mary, Thank you for your five star review of the Holiday Inn Missoula Downtown. We are pleased to hear that you enjoyed your overall stay and accommodations and hope that you visit us in the near future. Warm Regards, Hotel Management
we spent three nights here, first night happened to be the night of a big MT football game. we were very lucky to find these rooms thru hotels.com, as the hotel was booked. Our room was facing the courtyard, which would have been fine, but we had to close the shades overnight, and I like to have the morning light in my room. Management was very agreeable […] to moving us to an outside room for the next two nights. This hotel is in a great location. The lobby is nice. The rooms are comfortable. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Downtown - Missoula Dear Sarah, Thank you for your five star review of the Holiday Inn Missoula Downtown. We are pleased to hear that you enjoyed your overall stay and accommodations during the first University of Montana home game weekend and hope that you visit us for the next home game on September 21st! Warm Regards, Hotel Management
Beautiful city, convenient to UniversityGenuine Hotels.com guest review
Response by Holiday Inn Downtown - Missoula Dear Jann, Thank you for your review of the Holiday Inn Missoula Downtown. We are pleased to hear that you enjoyed your overall stay and that our prime downtown location suited your travel needs! We hope to welcome you back soon. Warm Regards, Hotel Management
"Downtown Missoula Location"
Stayed two evenings. Hotel staff excellent. The room was clean and comfortable. The location is within walking distance of parks, restaurants and river activities. On site dining is good and the service was friendly and responsive to our needs. Recommend this hotel if you are wanting to stay in Missoula, MT.Genuine Expedia guest review
Response by Holiday Inn Downtown - Missoula Dear Scott, Thank you for your review of the Holiday Inn Missoula Downtown. We are pleased to hear that you enjoyed your overall stay! We agree that our service is top-notch and that our hotel’s location can’t be beat for Missoula visitors. Please visit us again during future travels, we’d love to welcome you back. Warm Regards, Hotel Management
"Terrible front desk staff"
The hotel is nothing really extraordinary, clean enough and comfortable enough to stay a night or two. But the we had a very bad experience with an arrogant young men in the front desk who wanted us to stay on what he called a suite, which is technically a living room with a tiny portable bed. When I asked to have what I paid for meaning a king size […] bed room he was not that helpful and seemed annoyed by my request. So when they say that you are upgraded to a suite refuse immediately and ask for a normal room. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Downtown - Missoula Dear Rafael, Thank you for your review of the Holiday Inn Missoula Downtown. I am disappointed to hear that you had a poor encounter with one of the Front Desk Agents and can assure you this is a rarity for our property. I will personally follow up with our Guest Services team to ensure this does not happen again. We do offer Suites that provide Queen Size Murphy Beds, so guests that have visitors can utilize the room’s space to entertain. I apologize that this room type was not to your liking and hope that you stay with us in the future, because we aim to please and do offer a variety of room types! Warm Regards, Hotel Management
Located on river walk. lots of resaurants near by. friendly and helpful staff. great place if you have a dog.Genuine Hotels.com guest review
Response by Holiday Inn Downtown - Missoula Dear Tracie, Thank you for your review of the Holiday Inn Missoula Downtown. We are pleased to hear that you enjoyed your overall stay and accommodations! We are pet-friendly and border the Clark Fork River walking trails, which are picture perfect for guests traveling with their four-legged family members. Please visit us again and allow us to provide you with another 5 star stay! Warm Regards, Hotel Management
The only place to stay in downtown Missoula. It's worth the extra $$Genuine Hotels.com guest review
Response by Holiday Inn Downtown - Missoula Dear Kelli, Thank you for your review of the Holiday Inn Missoula Downtown. We are pleased to hear that you enjoyed your overall stay and accommodations! Please return for a future stay… we would love to earn another 5 star review from you! Warm Regards, Hotel Management
"Business trip to Missoula"
The location of this Holiday Inn is fantastic. I was able to walk to my business appointment and had plenty of options for dining within walking distance as well. The hotel is clean and the staff where pleasant and accommodating. I would definitely stay here again if work brings me back to Missoula.Genuine Hotels.com guest review
Response by Holiday Inn Downtown - Missoula Dear CPhelps, Thank you for your review of the Holiday Inn Missoula Downtown. We are pleased to hear that you enjoyed your overall stay and accommodations and hope that you return during future travels. Warm Regards, Hotel Management
"On the river in town. A great location."
We enjoyed spending time in the shops around town and there are fantastic mountains in the area for hiking.Genuine Expedia guest review
Response by Holiday Inn Downtown - Missoula Thank you for your review of the Holiday Inn Missoula Downtown. We are pleased to hear that you enjoyed the scenic downtown Missoula area and took in all that Missoula has to offer! Please visit us for a future stay – we’d love to welcome you back! Warm Regards, Hotel Management
"Great staff and facility"
Everything about this hotel is excellent from staff to bed to pillows to ameneties.Genuine Expedia guest review
Response by Holiday Inn Downtown - Missoula Dear Cheryl, Thank you for your review of the Holiday Inn Missoula Downtown. We are pleased to hear that you enjoyed your overall stay and accommodations and hope that you return during future travels, as we would love to earn another 5 star review! Warm Regards, Hotel Management
"Right near downtown"
Great stay. First assigned room had a dog dropping on the floor so we immediately were given a different room.Genuine Hotels.com guest review
Response by Holiday Inn Downtown - Missoula Dear Montie, Thank you for your 5 star review of the Holiday Inn Missoula Downtown. We are pleased to hear that you enjoyed your overall stay and accommodations; however I sincerely apologize about the slight oversight in your original room. Please consider us for a future stay…we would love to welcome you back! Warm Regards, Hotel Management
My husband and I stayed two nights in the Missoula downtown holiday inn. Our stay was during the Missoula marathon. The location was prime, everything was so close. Rooms were great and clean, just what you'd expect from a holiday Inn. I would highly recommend a stay here, along with renting bikes to get around the city. The breakfast menu was awesome, […] the food was ok. Read moreGenuine Hotels.com guest review
"Nice hotel, convenient location"
Perfect overnight stay. Clean hotel, nice restaurant/bar, friendly staff and comfortable rooms. Close to cafes/shops.Genuine Expedia guest review
"Great place! Right on the river."
Awesome!Genuine Hotels.com guest review
"Wrong type of room double instead of king"
Our room was the wrong type and had an adjoining door with the neighbor. The rooms weren't sound proof from each other. Two people couldn't hold a normal conversation without getting a complaint from the neighbor.Genuine Hotels.com guest review
"All within walking distance"
Employees were very helpful and friendly they greeted me with a smile and a hello everytime i entered the lobby. Ammenities were all I expected and then some. Food and fun establishments all within walking distance of the hotel. Room was very clean.Genuine Hotels.com guest review
"comfort and convenience hotel"
Hotel is convenient to down area. You can walk or bike to Clark Fork River. Pool is another bonus although hot tub was not working. Restaurant catered to all ages, reasonable and has an outdoor seating area. Other than a "glitch" in my reservation which Expedia took care-good experience.Genuine Expedia guest review
"very convenient to everything!"
The staff was very nice, the location is perfect, and the beds very comfortable. No complaints at all!Genuine Hotels.com guest review
Great Location, clean, well managed, and great access to downtown shopping & resturantsGenuine Expedia guest review
We stayed on the 3rd floor, couldn't get the trolley on the elevator easily. It was really tight then when we came to our room, the doorway was the same. The floor in the room creaks when you walk by, shaking the TV stand. The pool water is contaminated I don't think they clean or chlorinate, I know it's spring and it's indoors, my child got sick with […] just one swim. I usually stay at Wyndham or Hawthorne, I thought to try this but I don't think I'll be returning. Read moreGenuine Expedia guest review
"It was ok"
Very noisy. The rooms need more sound proofing.Genuine Hotels.com guest review
The set up is horrible! My first room overlooked the inside courtyard and there was no outdoor lighting nor window nor air. I had a baby panic attack. They arranged another room on the other side of the hallway with no problems. I left my wallet down at the desk which she immediately brought to my room, instead of calling me and having me go down and […] get it. It's right by the river to have a good run or walk. It's an active river front. I will book here again as it was central to my business associates and very close to one of my very favorite main streets in America. I will just ask for a room with a view to the outdoors. Read moreGenuine Hotels.com guest review
Our stay was fine. However, the Hospice Ball was going on during on time of stay. We were not informed of this by the front desk, only by process of elimination. It got quite loud later in the day and it was very hard to take a rest. We weren't ready for room service one day so they slipped a note under the door saying we could call when we were ready. […] So we did, left a message, but no one ever came. Minor details, but I think they could amp up the customer service a bit. Read moreGenuine Hotels.com guest review
"Plenty of room & Covenient to downtown"
Always a pleasant experience and convenient to downtownGenuine Expedia guest review
The hotel was pretty nice, and the pool was also pretty nice. The hotel was curiously dog-friendly: we saw several in the lobby and around the hotel more generally - but then it was not overrun by dogs - I was worried when we first saw the dogs in the lobby (we're do not have a dog), but then steadily reassured that the dogs didn't, so to speak, own […] the place. Read moreGenuine Hotels.com guest review
"Loved staying here!"
I love that the staff where all wearing Montanta t-shirts. It was fun to see them celebrate the local community. What a friendly team!Genuine Expedia guest review
nice comfortable beds. friendly serviceGenuine Hotels.com guest review
"Don't forget to ask about childrens sports teams"
We paid extra for a park/river view. but after we put up with children running through the halls and playing basket ball in the hallway to the elevator our only option was to change rooms, and you know what a hassle that is! Of course our second room was not a river view and the games continued. We were unable to use the pool because at any given time […] there were 30-40 7-10 year old boys using it! This was our anniversary celebration and the only good feeling we came away with was that our children were GROWN! The elevator and the hallways were strewn with room service debri, like smashed chips all through the hallway and elevator Read moreGenuine Hotels.com guest review
Asked for a quiet room. Sent me up to the 4th floor farthest away from everyone. At 11 p.m. a load neighbor entered the room. Sound through wall was loud but short lived.Genuine Expedia guest review
"Ok, but not the best"
Was not asked about what room placement I wanted and people walking above me kept waking me up. Would have rather picked a room on the sided.Genuine Expedia guest review
The hotel was a pleasant place to stay in uptown Missoula. No newspaper or free brk but restaurant avaliable.Genuine Expedia guest review
"The staff was great. Very accommodating!"
Overall condition of our room and the hotel was superb. The exceptions are: Metal drain plug in the tub did not seat properly to take a bath. The hot tub could use some updating. The stucco edge was peeling (paint and stucco). One of the two heat vent covers on the floor had rotated off. My son-in-law repaired it.Genuine Expedia guest review
We got stuck with one of the rooms on the inside of the hotel. This meaning the window/balcony is facing an internal courtyard. Not ideal with a noisey conference taking place. Also, there were TWO adjoining rooms to ours with thin hollow doors. Again, very loud! Opt for a room on the outter section.Genuine Hotels.com guest review
Very nice hotel, good location. I was very happy with the total experience including the price I received.Genuine Expedia guest review
"top notch all the way!"
great value!Genuine Hotels.com guest review
Very comfortable, clean hotel located just a few blocks from restaurants and bars.Genuine Hotels.com guest review
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