Beautiful city, convenient to UniversityGenuine Hotels.com guest review
Response by Holiday Inn Downtown - Missoula Dear Jann, Thank you for your review of the Holiday Inn Missoula Downtown. We are pleased to hear that you enjoyed your overall stay and that our prime downtown location suited your travel needs! We hope to welcome you back soon. Warm Regards, Hotel Management
"Downtown Missoula Location"
Stayed two evenings. Hotel staff excellent. The room was clean and comfortable. The location is within walking distance of parks, restaurants and river activities. On site dining is good and the service was friendly and responsive to our needs. Recommend this hotel if you are wanting to stay in Missoula, MT.Genuine Expedia guest review
Response by Holiday Inn Downtown - Missoula Dear Scott, Thank you for your review of the Holiday Inn Missoula Downtown. We are pleased to hear that you enjoyed your overall stay! We agree that our service is top-notch and that our hotel’s location can’t be beat for Missoula visitors. Please visit us again during future travels, we’d love to welcome you back. Warm Regards, Hotel Management
"Terrible front desk staff"
The hotel is nothing really extraordinary, clean enough and comfortable enough to stay a night or two. But the we had a very bad experience with an arrogant young men in the front desk who wanted us to stay on what he called a suite, which is technically a living room with a tiny portable bed. When I asked to have what I paid for meaning a king size […] bed room he was not that helpful and seemed annoyed by my request. So when they say that you are upgraded to a suite refuse immediately and ask for a normal room. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Downtown - Missoula Dear Rafael, Thank you for your review of the Holiday Inn Missoula Downtown. I am disappointed to hear that you had a poor encounter with one of the Front Desk Agents and can assure you this is a rarity for our property. I will personally follow up with our Guest Services team to ensure this does not happen again. We do offer Suites that provide Queen Size Murphy Beds, so guests that have visitors can utilize the room’s space to entertain. I apologize that this room type was not to your liking and hope that you stay with us in the future, because we aim to please and do offer a variety of room types! Warm Regards, Hotel Management
Located on river walk. lots of resaurants near by. friendly and helpful staff. great place if you have a dog.Genuine Hotels.com guest review
Response by Holiday Inn Downtown - Missoula Dear Tracie, Thank you for your review of the Holiday Inn Missoula Downtown. We are pleased to hear that you enjoyed your overall stay and accommodations! We are pet-friendly and border the Clark Fork River walking trails, which are picture perfect for guests traveling with their four-legged family members. Please visit us again and allow us to provide you with another 5 star stay! Warm Regards, Hotel Management
The only place to stay in downtown Missoula. It's worth the extra $$Genuine Hotels.com guest review
Response by Holiday Inn Downtown - Missoula Dear Kelli, Thank you for your review of the Holiday Inn Missoula Downtown. We are pleased to hear that you enjoyed your overall stay and accommodations! Please return for a future stay… we would love to earn another 5 star review from you! Warm Regards, Hotel Management
"Business trip to Missoula"
The location of this Holiday Inn is fantastic. I was able to walk to my business appointment and had plenty of options for dining within walking distance as well. The hotel is clean and the staff where pleasant and accommodating. I would definitely stay here again if work brings me back to Missoula.Genuine Hotels.com guest review
Response by Holiday Inn Downtown - Missoula Dear CPhelps, Thank you for your review of the Holiday Inn Missoula Downtown. We are pleased to hear that you enjoyed your overall stay and accommodations and hope that you return during future travels. Warm Regards, Hotel Management
"On the river in town. A great location."
We enjoyed spending time in the shops around town and there are fantastic mountains in the area for hiking.Genuine Expedia guest review
Response by Holiday Inn Downtown - Missoula Thank you for your review of the Holiday Inn Missoula Downtown. We are pleased to hear that you enjoyed the scenic downtown Missoula area and took in all that Missoula has to offer! Please visit us for a future stay – we’d love to welcome you back! Warm Regards, Hotel Management
"Great staff and facility"
Everything about this hotel is excellent from staff to bed to pillows to ameneties.Genuine Expedia guest review
"Right near downtown"
Great stay. First assigned room had a dog dropping on the floor so we immediately were given a different room.Genuine Hotels.com guest review
Response by Holiday Inn Downtown - Missoula Dear Montie, Thank you for your 5 star review of the Holiday Inn Missoula Downtown. We are pleased to hear that you enjoyed your overall stay and accommodations; however I sincerely apologize about the slight oversight in your original room. Please consider us for a future stay…we would love to welcome you back! Warm Regards, Hotel Management
My husband and I stayed two nights in the Missoula downtown holiday inn. Our stay was during the Missoula marathon. The location was prime, everything was so close. Rooms were great and clean, just what you'd expect from a holiday Inn. I would highly recommend a stay here, along with renting bikes to get around the city. The breakfast menu was awesome, […] the food was ok. Read moreGenuine Hotels.com guest review
"Nice hotel, convenient location"
Perfect overnight stay. Clean hotel, nice restaurant/bar, friendly staff and comfortable rooms. Close to cafes/shops.Genuine Expedia guest review
"Great place! Right on the river."
Awesome!Genuine Hotels.com guest review
"Wrong type of room double instead of king"
Our room was the wrong type and had an adjoining door with the neighbor. The rooms weren't sound proof from each other. Two people couldn't hold a normal conversation without getting a complaint from the neighbor.Genuine Hotels.com guest review
"All within walking distance"
Employees were very helpful and friendly they greeted me with a smile and a hello everytime i entered the lobby. Ammenities were all I expected and then some. Food and fun establishments all within walking distance of the hotel. Room was very clean.Genuine Hotels.com guest review
"comfort and convenience hotel"
Hotel is convenient to down area. You can walk or bike to Clark Fork River. Pool is another bonus although hot tub was not working. Restaurant catered to all ages, reasonable and has an outdoor seating area. Other than a "glitch" in my reservation which Expedia took care-good experience.Genuine Expedia guest review
"very convenient to everything!"
The staff was very nice, the location is perfect, and the beds very comfortable. No complaints at all!Genuine Hotels.com guest review
Great Location, clean, well managed, and great access to downtown shopping & resturantsGenuine Expedia guest review
We stayed on the 3rd floor, couldn't get the trolley on the elevator easily. It was really tight then when we came to our room, the doorway was the same. The floor in the room creaks when you walk by, shaking the TV stand. The pool water is contaminated I don't think they clean or chlorinate, I know it's spring and it's indoors, my child got sick with […] just one swim. I usually stay at Wyndham or Hawthorne, I thought to try this but I don't think I'll be returning. Read moreGenuine Expedia guest review
"It was ok"
Very noisy. The rooms need more sound proofing.Genuine Hotels.com guest review
The set up is horrible! My first room overlooked the inside courtyard and there was no outdoor lighting nor window nor air. I had a baby panic attack. They arranged another room on the other side of the hallway with no problems. I left my wallet down at the desk which she immediately brought to my room, instead of calling me and having me go down and […] get it. It's right by the river to have a good run or walk. It's an active river front. I will book here again as it was central to my business associates and very close to one of my very favorite main streets in America. I will just ask for a room with a view to the outdoors. Read moreGenuine Hotels.com guest review
Our stay was fine. However, the Hospice Ball was going on during on time of stay. We were not informed of this by the front desk, only by process of elimination. It got quite loud later in the day and it was very hard to take a rest. We weren't ready for room service one day so they slipped a note under the door saying we could call when we were ready. […] So we did, left a message, but no one ever came. Minor details, but I think they could amp up the customer service a bit. Read moreGenuine Hotels.com guest review
"Plenty of room & Covenient to downtown"
Always a pleasant experience and convenient to downtownGenuine Expedia guest review
The hotel was pretty nice, and the pool was also pretty nice. The hotel was curiously dog-friendly: we saw several in the lobby and around the hotel more generally - but then it was not overrun by dogs - I was worried when we first saw the dogs in the lobby (we're do not have a dog), but then steadily reassured that the dogs didn't, so to speak, own […] the place. Read moreGenuine Hotels.com guest review
"Loved staying here!"
I love that the staff where all wearing Montanta t-shirts. It was fun to see them celebrate the local community. What a friendly team!Genuine Expedia guest review
nice comfortable beds. friendly serviceGenuine Hotels.com guest review
"Don't forget to ask about childrens sports teams"
We paid extra for a park/river view. but after we put up with children running through the halls and playing basket ball in the hallway to the elevator our only option was to change rooms, and you know what a hassle that is! Of course our second room was not a river view and the games continued. We were unable to use the pool because at any given time […] there were 30-40 7-10 year old boys using it! This was our anniversary celebration and the only good feeling we came away with was that our children were GROWN! The elevator and the hallways were strewn with room service debri, like smashed chips all through the hallway and elevator Read moreGenuine Hotels.com guest review
Asked for a quiet room. Sent me up to the 4th floor farthest away from everyone. At 11 p.m. a load neighbor entered the room. Sound through wall was loud but short lived.Genuine Expedia guest review
"Ok, but not the best"
Was not asked about what room placement I wanted and people walking above me kept waking me up. Would have rather picked a room on the sided.Genuine Expedia guest review
The hotel was a pleasant place to stay in uptown Missoula. No newspaper or free brk but restaurant avaliable.Genuine Expedia guest review
"The staff was great. Very accommodating!"
Overall condition of our room and the hotel was superb. The exceptions are: Metal drain plug in the tub did not seat properly to take a bath. The hot tub could use some updating. The stucco edge was peeling (paint and stucco). One of the two heat vent covers on the floor had rotated off. My son-in-law repaired it.Genuine Expedia guest review
We got stuck with one of the rooms on the inside of the hotel. This meaning the window/balcony is facing an internal courtyard. Not ideal with a noisey conference taking place. Also, there were TWO adjoining rooms to ours with thin hollow doors. Again, very loud! Opt for a room on the outter section.Genuine Hotels.com guest review
Very nice hotel, good location. I was very happy with the total experience including the price I received.Genuine Expedia guest review
"top notch all the way!"
great value!Genuine Hotels.com guest review
Very comfortable, clean hotel located just a few blocks from restaurants and bars.Genuine Hotels.com guest review
"Wonderful! Would have stayed longer!"
What a great hotel! Lovely property on the river with large grassy play area for kiddos and dogs. They even provide lawn toys for the kids. The outdoor deck/bar was the best. They were showcasing local musicians the night we were there. The weather was cool, drinks were good and the food was delicious! Our room was beautiful and very clean. The front […] desk staff was more than accommodating and even offered our dog a cookie. Read moreGenuine Hotels.com guest review
"Great room steps from the historic district"
I've stayed here 12 times over the past years. The rooms could need an update but it's still the best bet for visiting downtown Missoula.Genuine Hotels.com guest review
Great downtown location. Although we arrived late in the evening and they oversold the hotel, the staff did everything to get us a room for the night at another hotel.Genuine Expedia guest review
The hotel staff was very friendly&helpful; however the room wasn't very clean& the walls are exceptionally thin. We could hear everything going on in the adjoining rooms and hallway.It was difficult to get a good night's rest.The atmosphere was nice but generally disorganized.We chose this hotel because we wanted to take a mini spa/relaxing/romantic […] getaway The locks for the pool/spa were malfunctioning, so we had to repeatedly get staff to key us in.Once in, we learned the electric sauna was not left running and had to warm up for quite a long time before we could use it. It just would have been nice to actually use one of the services that we chose this hotel for.Breakfast was the most difficult problem - the hotel offers packages that "include breakfast", we actually received a $10.00 off (per person) voucher. At first this wasn't communicated, so trying to understand what was included and what wasn't was annoying.The breakfast was delicious but the complications around payment were frustrating enough that would not recommend that package to anyone.Just get the bill upfront instead of what we did.We had to make clarifications each morning because our credit card was being charged again for the breakfasts.I would not stay here again - but in saying that, the staff were extremely friendly&willing to sort out problems - it just seemed like there were perpetual problems. Read moreGenuine Hotels.com guest review
Nice hotel downtown. Walking distance to many shops, bars, farmers market right next door. Plenty of parking. Very nice grassy area between hotel and the river. Hotel had musician playing on back patio...made for an excellent afternoon in the shade. Really good breakfast in restaurant. Will be staying here again next time I want to be downtown Miss […] oula... Read moreGenuine Hotels.com guest review
"Clean and comfy BUT severe noise bleed from lobby"
The room was very clean and the king size bed was comfortable. However, the noise insulation was terrible. My room was close to the lobby and I could hear all the chatter from the other guests. Tried putting a towel under the door to muffle some of the sound but it didn't help much. I ended up sleeping with ear plugs to block the noise. Other than that, […] all was well! Read moreGenuine Hotels.com guest review
In general was a pretty good place to stay. Definitely an older renovated hotel. Hot water in the shower was luke warm at best.Genuine Hotels.com guest review
Within walking distance of the campus. Nice bar patio, close to the walking path, good live music, good rates Would stay again and recommend to friends.Genuine Hotels.com guest review
"Beautiful and convenient location"
Good all around. Most of the staff was very helpful and friendly. Great location too. The only two drawbacks were minor ones. The bathroom in the queen sized double bed room was so small, two people could not stand in the bathroom. I know that that can't be fixed now but it made getting ready time longer. The second small problem were the beds were […] a little bit worn. You could feel the sag where the mattresses were getting worn out. But hey, the hotel is located by the river, the patio bar was fun, were borrowed the bikes and rode around, all in all had a great time. Montana is great. Will defiantly stay here again. Read moreGenuine Expedia guest review
Excellent staff, clean and friendly atmosphere. Respected our privacy.Genuine Expedia guest review
Hotel is conveniently located next to the Farmers Market under the bridge. Friendly staff and safe neighborhood. Hotel Sauna did not work, but the pool and hot tub was decent and clean.Genuine Hotels.com guest review
"Convenient for visits in Missoula"
Super accomodations! Great staff. Great location. would stay 100 timesGenuine Expedia guest review
Great hotel downtown on the river wonderful staff very clean lots of things to do and see the pool was down the time of our stay so they gave us passes everyday of our stay to currents water park also the would shuttle you to and from very pleased with our stayGenuine Expedia guest review
I was pleasantly surprised at the hotel. The location was perfect for roaming around the historic downtown area.Genuine Expedia guest review
"Right on the river"
Location was super, but staff could have been friendlier. Pretty much discouraged extending stay. Raker shuttle driver at Holiday Inn was kind and extremely helpful.Found better rate at Hilton, plusher and superub customer service.Genuine Hotels.com guest review
"Nice place to stay."
I enjoy staying at this hotel because of it's closeness to down town. The hotels restaurant and bar are excellent and I really enjoy just hanging out at the hotel. The staff is very friendly and helpful. The only complaint I have is that the room I stayed in had an extremely squeaky door and it almost looked like it had been pried open at one time. […] Otherwise, the interior of the room was in great shape and very clean. Read moreGenuine Expedia guest review
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