"Will pick a different hotel next time"
We were not comfortable or pleased with our stay at the Maui Sands Resort. Basically the room was ok, but the hotel was directionally laid out in a strange pattern. Twice I went to front desk and no one was there to help. Our main thing when picking a hotel is the breakfast offered in the mornings. This breakfast had the worse tasting food we have ever […] experienced. The food bar was spread out in two different rooms on three counters and there was really no guidance on where everthing was. Read moreGenuine Hotels.com guest review
"Good for What We Needed"
The hotel is very cute and comfy. There are some minor issues, like the carpet not being totally clean (sticky suckers must have been dropped and left the "sticky" which a vacuum wouldn't pick up. But beds and sheets were comfy and clean. I think the waterpark was very good- plenty of attendants and they were friendly and helpful. The slides were really […] fast. Although we only used the waterpark for a bit, I think it was a nice addition to our vacation. Location is perfect for going to many activities. There's more to do in this area than I thought. There's a public beach with sand that seems to be almost a secret (called Nickleplate Beach) about 15 min. away. Cedar Point is very close and the African Safari Park which was absolutely awesome, is only 20 minutes away. Read moreGenuine Hotels.com guest review
"WATER PARK FUN"
Water Park was awesome for both myself and my 13yr old son ! Room not so much. Beds were clean and comfortable but rug had stains, dirt / drywall looking dust around bottom of mini fridge, chunk of drywall missing on celing in bathroom by mirror and faucet in tub sticks out from tub and allows water to get inside the wall. Thats going to create mold […] soon. We were only in room to sleep and shower. Staff was very very nice. DJ in Bar / Restaurant too loud. Ate dinner outside of hotel Read moreGenuine Hotels.com guest review
Great location. Close to all necessities. Stayed on business, did not use the waterpark. Fridge and Micro were nice.Genuine Hotels.com guest review
Breakfast was amazing buffet Nice water park...not crowded Wish it was open a little later after the park closed for an hour or soGenuine Hotels.com guest review
we took this hotel bc we needed WiFi however the wifi in this hotel didnt work, and we asked about it no one was interested in helping, to the point that we stayed in another hotel the second night, bc the woman at the front desk was extremely rude and impatientGenuine Hotels.com guest review
"Bad front desk service"
I was not happy when the front desk was reluctant to trouble shoot some check in issues. They did not greet me when i first arrived. They were joking and talking amounst themselves when i was waiting to be checked in. someone went on break then another 5 minutes before someone asked if i needed help. Bad customer service. The lady at the coiunter was […] rude and unprofessional. I will not return. Read moreGenuine Hotels.com guest review
"Not worth the cost"
Our room was clean and comfortable but not worth the cost for just a room. We didn't purchase water park passes, which I'm glad I didn't. The place is very small and run down.Genuine Hotels.com guest review
Overall, the hotel was ok. The front office staff were not very friendly or helpful. At checkin... the one girl at the front desk had a huge attitude and acted like we were really putting her out to check us in.The kitchen staff were great! Very friendly, and very accomodating and helpful with suggestions. The room was comfortable and clean, the bathroom […] extremely tiny but clean as well. Read moreGenuine Hotels.com guest review
"wont be returning.."
Hotel staff service is horrible .. ran outta food constantly at breakfast took forever to replenish hotel manager didnt know which way was up was very lost. The waterpark was great my girlfriend and I needed night getaway we enjoyed that but the bartender stole drink money for himself took forever finish order . Would start another order before finishing […] one. Will spend extra and go Kalahari next time Read moreGenuine Hotels.com guest review
I rented 4 rooms for 5 nights for my entire family. This was for my 70th birthday celebration, the hotel was very dirty. The cleaning staff only came to our rooms twice and once left the door open. Luckily nothing was missing from our room. The breakfast was adequate, but no fresh fruit and did not vary from day to day. Tables were only cleaned once […] in awhile therefore it was dirty. I believe for the cost if the hotel this has to be the worst experience I've ever had. I would never recommend this hotel to anyone!!!! Read moreGenuine Hotels.com guest review
"Terrible Hotel Accommodations"
I rented 4 rooms for our family vacation and have never been more disappointed in our accommodations ever. We stayed 5 nights and twice the cleaning staff never came to our rooms. One time when they did they never cleaned just dropped towels off in the bathroom on the counter, and then left our door open, luckily nothing was missing from our room. This […] is an overpriced room and the waterpark is way overpriced.i would never recommend this hotel to any of my friends. Read moreGenuine Hotels.com guest review
Not staffed in the breakfast area well enough to handle the barrage of folks that poured into the breakfast area. no signage for elevators as enter door #3.Genuine Hotels.com guest review
"cute suite, but where was the service?"
Lifeguards weren't paying attention. Bartender was in her cell phone and dancing rather than taking orders. Morning staff checked us out before I even turned key in. Morning desk staff were rude, flippant and unhelpful. Breakfast staff were friendly and helpful. The room was cute.Genuine Hotels.com guest review
Hotel seemed run down. Rooms were ok. Strange odor in the hallway. Water park was fine but pretty small. Lazy river was crowded and small. Good for younger kids. Complimentary breakfast was pretty awful and the dining room was over-crowded. Will definitely try another hotel in the area next time.Genuine Hotels.com guest review
"Water park fun for kids. House keeping terrible!"
The kids had a lot of fun at the water park. The hotel staff was very helpful and friendly but the house keeping service was horrible. We stayed 3 nights and not once did house keeping come in to clean up. We had to ask for new towels and for toilet paper when it ran out. By the time we left our garbage were over flowing. The hotel gets a lot of traffic […] coming and going for stays and for the water park and you can tell. I would stay again for the water park only when I have kids but not for my husband and I. Read moreGenuine Hotels.com guest review
"Family & fun go together here"
The hotel was nice & clean. We had a family suite. The personel were super. The hotel definitely needs more service carts. We arrived late at night after Cedar Point with a sleeping baby in the car & had to hunt all over for a cart to get in our belongings. But the lady at the front desk actually came out to offer her help in carrying things. The breakfast […] was lovely...more than I expected. The water park was lots of fun & nice & clean. The hotel needs better signs at the entrance, which is hard to see at night. We had 2 cars & both of us missed the entrance & had to turn around. Overall, we had a great time & it was affordable. Read moreGenuine Hotels.com guest review
"Waterpark, contintental breakfast only good part"
Had too many issues to call it enjoyable. Waterpark and the life guards and the continental breakfast nice.Genuine Hotels.com guest review
hot tub not working elevator was out of serviceGenuine Hotels.com guest review
"Maui Sands Resort and Indoor Water Park"
Spend the extra money to stay down the road! We didn't check in till late and our room was Not even made up from the previous guests! They moved us to another room but we still had to get our own towels since they hadn't put any new towels in the guest room that they moved us to. The water in the park was icky and not well filtered. This hotel is not […] worth saving an extra buck to just "check it out" even if they are running a special! Take heed and listen to the reviews! Read moreGenuine Hotels.com guest review
"close to destination"
Overall was decent for the price. Waterpark was ok but wish there was an outdoor pool to hang out at. Also disappointing the week we were there it closed at 8pm, and so did the restaraunt, that didn't make much sense to me. Had to call to get housekeeping service. But Doc came to take care of our room and he was totally awesome! My biggest complaint […] was that the WIFI WAS HORRIBLE!!!! no service at all in our room. I had to go to the lobby to use it and even then it cut in and out. I failed an online test because the internet was unreliable and no one at the hotel seemed to know anything about it. I asked a couple days in advance and they just didn't seem to know how to help. Breakfast was pretty good but no fruit and no bagels or toast, or toaster. No coffee pots in the room. Bathroom was very small and toilet in 2117 is very wobbly and bangs every time you sit on it. Read moreGenuine Hotels.com guest review
I like the place when 1st got there, indior water park was great, nice bar, breakfast was good and hot. The room was pretty, but the sheets was terrible, stain with spots, the front desk took care of me right away, put me in another room, but no offers of a discount or a half off my next stay. So I will nor return there.Genuine Hotels.com guest review
"Close to multiple restaurants and attractions"
This is a nice hotel with a clean room and good staff. I only wish the suites had a ventilation system for the children's area - with or without the parents door closed, it was difficult to keep the children's area cool. Otherwise it is a great hotel for the stay.Genuine Hotels.com guest review
"mold smell, horrible"
I will not return to this hotel nor recommend anyone here. The room was not clean. The worst part was the room smelled musky and like mold, I had to purchase air fresheners just to stay in the room. There was not a backup of toilet paper, and the rolls where basically gone on the holders. There was also hair all over the tub. DO NOT STAY HERE!Genuine Hotels.com guest review
"Dirty and Worn"
The room was disgusting! The was hair all over the bath room including the toilet. The carpet was stained and torn (shredded actually) The entire place was a mess. Already cancelled my reservation for a future stay.Genuine Hotels.com guest review
"A little old and dated"
The room was okay. The kids liked the bunk beds a lot! The decor was definitely from the 70s! Back in its prime, I'm sure this was a nice hotel. I wasn't scared to be here, but I won't be back. The staff was friendly but the hotel was just lacking.Genuine Hotels.com guest review
"Nice hotel for families and close to HD."
The Greeter was a very nice man. The front desk staff were friendly and helpful.Genuine Expedia guest review
"Nice way to relax after a day at Cedar Point"
Really no complaints. Water park was fun - from the lazy river the slides to the adults-only spa outside, we had a great time. Was nice to unwind from the park with a quick late swim but still had until 6pm to enjoy the slides after checking out. Great value for the money.Genuine Hotels.com guest review
I reserved 4 rooms. We had 19 people staying. Kids loved the bunk beds . Had a blast !!Genuine Expedia guest review
Bloody sheets and dirty bath room. Staff and breakfast were great for the most partGenuine Expedia guest review
Room had stained carpets, dusty, toilet moved when sitting down, internet was down the entire time, and room had a musky smell. The table in the dining area where the breakfast buffet was, was dirty and food was not wiped up that was dropped on it. No jelly for the biscuits. I would not recommend it nor stay there again.Genuine Hotels.com guest review
We really enjoyed ourselves. The room was great. The only bad thing I can say was the elevator broke while we there. Overall great trip.Genuine Expedia guest review
The hotel itself is a bit sprawling, but the waterpark is fairly compact. You can see most of the park from just about anywhere. The slides were faster than most I've been on in similar hotels.Genuine Expedia guest review
"Dirty and overcrowded"
Resort was dirty and overcrowded... Would not recommend.Genuine Expedia guest review
Room was a little stuffy in the bunk area. Overall great space for 4 children and 2 adults.Genuine Expedia guest review
"Good water park"
I only give this a decent review because of the kids' enjoyment of the water park. The hotel itself was a little disappointing. The beds and bathroom were clean but there was dust everywhere. The amenities included microwave, coffee maker, refrigerator, and tv. However, they all need to plug into the same outlet which only has room for 2. So, if you […] want to use keep stuff cool in the refrigerator, that leaves you with having to move the HEAVY entertainment center to change the plugs for the tv, microwave, or coffee maker. Additionally, there were not many outlets available for plugging in phones, laptops, etc., so I would recommend bringing a power strip. Another odd thing - no option for movies or pay per view on the tv. Big loss of potential income when you figure all the families there with little ones at night. Over all it was nice, but certainly not as nice as the Great Wolf Lodge down the road. Read moreGenuine Expedia guest review
Everything was nice, I was here a year ago and the cleanliness last year was much better. The receptionist up front had papers all over the lay necklaces were all gone and it just looked bad for the customers to see for a first impression. House cleaners need to have a refresher on how to clean and not put cleaner directly on tv, there was allot of […] spots. (Just looked bad) Also there were many misprints in the brochure tell guest what time activities start and end. Good thing were the waterpark lifeguards were awesome, the park was clean and made up for the hotel cleanliness. Read moreGenuine Expedia guest review
"Not bad for the money"
we had to be moved to another room. thanks to the managerGenuine Hotels.com guest review
Comfortable hotel rooms, nice mattress and pillows. We stayed in family suite and the bunk beds were fun for the kids. There were no plugs in bunk bed room (for teenager cell phones or little kid night lights). Water temp at water park was good. Lines for slides got a little long at times, due to having only 2 guards at top platform, but it wasn't ridiculous. […] We had a great time, and the breakfast was really good. Read moreGenuine Expedia guest review
Had a good time. Kids enjoyed the stay & waterpark. Only problem was staff didnt help with the fight that broke out in the room right next to mine. Staff let the people fight in the hallway in front of my room until the police showed up. I went to front desk to complain & got no help from them all they said was the police were called and that's all […] we can do. After police left people continued to hang out in hallway, so I was left to deal with upset kids. Brought this up at check out & was told by staff I didn't work last night so I don't know what you are talking about. Read moreGenuine Expedia guest review
"Quick and price friendly"
The water park was good but not the best. There are better ones around but the price was good. Our room heater didn't work so we were hot, and did not sleep good.Genuine Expedia guest review
"nice place for the right price"
Staff is great. hotel rooms are cool with the bunks. the pizza is awful.Genuine Expedia guest review
although the water parks was really nice, the rest of the hotel left a lot to be desired. Frome the parking to the rooms, to the service I was just not impressed.Genuine Hotels.com guest review
"Fun Place ...Close to Sonic!"
Kids had fun!!! Said it looks like Hawaii. .the staff was nice ...breakfast was delicious....bunk bed room was cool....my only complaint is that my niece found a chicken bone in her bunk bed...but we didn't complain because the front desk girl was so nice when we checked inGenuine Expedia guest review
"The Waterpark Has Restricted Hours"
Don't pay more for the waterpark. It - along with the other amenities of the hotel - were only available during certain hours. The restaurant, bar, arcade, and waterpark were only open on the weekends. The kids would have had a better time at a regular indoor pool. If you're arriving on a weekday, skip it for something cheaper, or bite the bullet and […] pay more for Kalahari. There are plenty of other hotels in the area. Read moreGenuine Hotels.com guest review
"Three Night Stay at Maui Sands"
This is the second time I've stayed at Maui Sands during the CodeMash conference. While you don't get the "CodeMash" experience at the Kalahari in the evening, it is world's cheaper if you're paying for your own ticket. For the price Maui Sands is a fine hotel, even ignoring the waterpark (which I do). The rooms are simple but nice. The beds are clean […] & comfortable, and the bathroom is good. The only notable downside to the hotel is the wi-fi doesn't reach well to the rooms in the east wing, and I have to go the lobby to use it. The chairs & tables in the hotel are not well oriented to working on a computer. Read moreGenuine Expedia guest review
"Very bad hotel"
Bad Experience.I found food left over in the cabient. I found a lighter eventhoghu it was a non smoking room. Not to mention the clear smell of smoke .Genuine Expedia guest review
The walls were very thin so we could hear people in the adjoining rooms which interrupted our sleep. The room wasn't overly clean and the bathroom needed some remodeling. The bed was very comfortable. The desk person when we checked in wasn't very courteous or knowledgeable. She couldn't find our reservation through Hotels.com. Breakfast was awesome […] although the breakfast bar was spread out between two areas. The breakfast server was very friendly. Location was okay since it is located near Hwy 2 but it was a little drive from the turnpike. Free wi-fi was suppose to be available but I wasn't able to connect. No directions were given at the front desk to connect and there wasn't any information in the room. Read moreGenuine Hotels.com guest review
"What a fun hotel!"
What a fun hotel! Kids enjoyed the water park very much. Services were great, and people were very friendly and helpful!Genuine Hotels.com guest review
"Family fun at a great cost!"
This was our second stay within a month, our first stay was a 5 star stay. This is what encouraged us to book so soon again. However the second experience was not quite like the first, this stay we were placed on the "old side" our room was not equipped with soap, a sponge from the last guest was left in our shower, it was apparent that it had not been […] cleaned at all. To access the water park, we had to exit the building to get the water park, this poses a problem when it is 17 degrees out and you have young children. I will say that the young staff they have in the water park are remarkably polite and observant. Overall I give this last stay a 2 star due to the uncleanliness of the room and our access to the water park it self. Read moreGenuine Expedia guest review
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