"The Royal Family Vacation"
Shower curtain was dirty and the room was cold/button brokeGenuine Hotels.com guest review
"do not stay here"
this was one of the worst i have stayed at i even asked if the room was being renovated took pics of the peeling wallpaper etc etc would never recomendGenuine Hotels.com guest review
"A 2 year old's perfect overnight!"
The hotel and waterpark were wonderful-exactly what we were looking for!! My 2 year old had a fantastic time (as did I)! The location was great and easy to find! We will definitely stay here again!! :)Genuine Hotels.com guest review
It was alright for one night stay, but won't be returning.Genuine Hotels.com guest review
The owners of this hotel need to put some money back into their property. It's pathetic!Genuine Hotels.com guest review
"Will pick a different hotel next time"
We were not comfortable or pleased with our stay at the Maui Sands Resort. Basically the room was ok, but the hotel was directionally laid out in a strange pattern. Twice I went to front desk and no one was there to help. Our main thing when picking a hotel is the breakfast offered in the mornings. This breakfast had the worse tasting food we have ever […] experienced. The food bar was spread out in two different rooms on three counters and there was really no guidance on where everthing was. Read moreGenuine Hotels.com guest review
"Good for What We Needed"
The hotel is very cute and comfy. There are some minor issues, like the carpet not being totally clean (sticky suckers must have been dropped and left the "sticky" which a vacuum wouldn't pick up. But beds and sheets were comfy and clean. I think the waterpark was very good- plenty of attendants and they were friendly and helpful. The slides were really […] fast. Although we only used the waterpark for a bit, I think it was a nice addition to our vacation. Location is perfect for going to many activities. There's more to do in this area than I thought. There's a public beach with sand that seems to be almost a secret (called Nickleplate Beach) about 15 min. away. Cedar Point is very close and the African Safari Park which was absolutely awesome, is only 20 minutes away. Read moreGenuine Hotels.com guest review
"WATER PARK FUN"
Water Park was awesome for both myself and my 13yr old son ! Room not so much. Beds were clean and comfortable but rug had stains, dirt / drywall looking dust around bottom of mini fridge, chunk of drywall missing on celing in bathroom by mirror and faucet in tub sticks out from tub and allows water to get inside the wall. Thats going to create mold […] soon. We were only in room to sleep and shower. Staff was very very nice. DJ in Bar / Restaurant too loud. Ate dinner outside of hotel Read moreGenuine Hotels.com guest review
Great location. Close to all necessities. Stayed on business, did not use the waterpark. Fridge and Micro were nice.Genuine Hotels.com guest review
Breakfast was amazing buffet Nice water park...not crowded Wish it was open a little later after the park closed for an hour or soGenuine Hotels.com guest review
Overall it was ok, kids had a blast at the waterpark.Genuine Expedia guest review
we took this hotel bc we needed WiFi however the wifi in this hotel didnt work, and we asked about it no one was interested in helping, to the point that we stayed in another hotel the second night, bc the woman at the front desk was extremely rude and impatientGenuine Hotels.com guest review
"Water park or large pool?"
I felt that paying $259 a night would get me more than a large pool with a few slides. The images look great online, but in person the hotel is overrated and the rooms we rent that great either. I would not stay here again and I feel the resort was anything but a resort.Genuine Expedia guest review
"Better than other reviews suggested"
Stayed here while visiting Cedar Point and was a bit worried because many recent comments about this hotel described it negatively. Overall it wasn't spectacular but it was a good value and lived up to what it was supposed to be. Checkin process took about 20 minutes. There was a good line but it moved fairly rapidly and the hotel had 3 people working […] so even when someone had a difficulty, the two others kept working. The room itself was a standard room, two queen beds. Overall it was a little bit old and I could see where some of the cleanliness complaints came from but it was pretty much fine. There were a couple stains on the floor by the door; the rugs could use shampooed, but the room had been well taken care of on normal cleanings. Towels, bathroom, everything else was as it should be, beds were in good shape, i have a dust mite allergy and these didn't bother me. Breakfast was somewhat crowded, at the longest it took about 10 minutes to get through the line, but they kept food coming out the whole time. Standard hot breakfast, eggs, pancakes, sausage, biscuits/gravy, coffee, tea. Lots of kids around but that was expected. Only negative thing really worth noting is that there was no detectable wifi signal in my room despite the hotel advertising wifi. Had I not spent the full day at an amusement park I might have made a bigger deal of this. Overall, it was better than I expected based on many of the comments seen before coming. Read moreGenuine Expedia guest review
"Bad front desk service"
I was not happy when the front desk was reluctant to trouble shoot some check in issues. They did not greet me when i first arrived. They were joking and talking amounst themselves when i was waiting to be checked in. someone went on break then another 5 minutes before someone asked if i needed help. Bad customer service. The lady at the coiunter was […] rude and unprofessional. I will not return. Read moreGenuine Hotels.com guest review
"Hotel REALLY needs more renovation!"
I had to be moved twice to be content with staying there with my family. I just did not feel clean, carpets are nasty.It needs a lot more work. I will pay the extra money next time to stay at Kalahari next time! The staff were pleasant and did their best to accommodate me but, I was just not pleased....Genuine Expedia guest review
"Not worth the cost"
Our room was clean and comfortable but not worth the cost for just a room. We didn't purchase water park passes, which I'm glad I didn't. The place is very small and run down.Genuine Hotels.com guest review
Overall, the hotel was ok. The front office staff were not very friendly or helpful. At checkin... the one girl at the front desk had a huge attitude and acted like we were really putting her out to check us in.The kitchen staff were great! Very friendly, and very accomodating and helpful with suggestions. The room was comfortable and clean, the bathroom […] extremely tiny but clean as well. Read moreGenuine Hotels.com guest review
HAD A GREAT TIME AT THE RESORT. THE WATER PARK WAS FABULOUS. THE HOTEL STAFF WAS GREAT. DOC WAS TRULY AMAZING. HE AND THE STAFF MADE YOU REALLY FEEL LIKE YOU WERE FAMILY. ENJOYED TALKING WITH THEM AND BEING AROUND THEM SO MUCH. GREAT BREAKFAST. LOOKING FORWARD TO OUR RETURN. ALSO, OUR GRANDKIDS REALLY ENJOYED THEIR STAY AND WANT TO RETURN REAL SOON […] . Read moreGenuine Expedia guest review
"wont be returning.."
Hotel staff service is horrible .. ran outta food constantly at breakfast took forever to replenish hotel manager didnt know which way was up was very lost. The waterpark was great my girlfriend and I needed night getaway we enjoyed that but the bartender stole drink money for himself took forever finish order . Would start another order before finishing […] one. Will spend extra and go Kalahari next time Read moreGenuine Hotels.com guest review
"Average quality terrible customer service"
The hotel is dated and it shows. Bathrooms are small and sub par. Carpet has stains and beds are average quality. The icing on the cake was getting my card charged twice for my one night stay. I called a week later after noticing this and they said their records showed that after checking out I checked back in for a night. It took 30 min on the phone […] before someone finally put funds back on my card. Poor customer service all around. Stay at the great wolf lodge down the street, this place is a hole. Read moreGenuine Expedia guest review
"Great value. Could use an update."
Hotel entrance was not well marked. Great value compared to similar hotels in area. Nice waterpark. Great layout and design for room that could accommodate 2 adults and 4 kids. A room with 6 beds should be stocked with 6 sets of towels. (We got only 4 and needed to get extras at the desk each night). Overall it was a decent place but a little dirty […] and can use an update. Read moreGenuine Expedia guest review
"You really do get what you pay for."
Upon arrival the boy who helped with the check in was nice enough but clueless. He did not give us our waterpark passes or a receipt. My daughter said the hallway smelled like her grandmothers attic and once going in the room it was a big disappointment. The carpet had black sticky spots on it, the furniture was dusty and other guests were loud and […] obnoxious well after midnight. I could not in good faith recommend this hotel to anyone. Read moreGenuine Expedia guest review
I rented 4 rooms for 5 nights for my entire family. This was for my 70th birthday celebration, the hotel was very dirty. The cleaning staff only came to our rooms twice and once left the door open. Luckily nothing was missing from our room. The breakfast was adequate, but no fresh fruit and did not vary from day to day. Tables were only cleaned once […] in awhile therefore it was dirty. I believe for the cost if the hotel this has to be the worst experience I've ever had. I would never recommend this hotel to anyone!!!! Read moreGenuine Hotels.com guest review
"Terrible Hotel Accommodations"
I rented 4 rooms for our family vacation and have never been more disappointed in our accommodations ever. We stayed 5 nights and twice the cleaning staff never came to our rooms. One time when they did they never cleaned just dropped towels off in the bathroom on the counter, and then left our door open, luckily nothing was missing from our room. This […] is an overpriced room and the waterpark is way overpriced.i would never recommend this hotel to any of my friends. Read moreGenuine Hotels.com guest review
Not staffed in the breakfast area well enough to handle the barrage of folks that poured into the breakfast area. no signage for elevators as enter door #3.Genuine Hotels.com guest review
"cute suite, but where was the service?"
Lifeguards weren't paying attention. Bartender was in her cell phone and dancing rather than taking orders. Morning staff checked us out before I even turned key in. Morning desk staff were rude, flippant and unhelpful. Breakfast staff were friendly and helpful. The room was cute.Genuine Hotels.com guest review
"Resort behind a gas station"
The resort was not as I expected.There were big stains in the carpet(told front desk but they seemed to not care),resort is behind a gas station...best thing is the water park area of resort.Genuine Expedia guest review
Hotel seemed run down. Rooms were ok. Strange odor in the hallway. Water park was fine but pretty small. Lazy river was crowded and small. Good for younger kids. Complimentary breakfast was pretty awful and the dining room was over-crowded. Will definitely try another hotel in the area next time.Genuine Hotels.com guest review
"Nice and I love it"
Great and I will be back. Everything was nice about the room, the breakfast and the staff was great.Genuine Expedia guest review
"Water park fun for kids. House keeping terrible!"
The kids had a lot of fun at the water park. The hotel staff was very helpful and friendly but the house keeping service was horrible. We stayed 3 nights and not once did house keeping come in to clean up. We had to ask for new towels and for toilet paper when it ran out. By the time we left our garbage were over flowing. The hotel gets a lot of traffic […] coming and going for stays and for the water park and you can tell. I would stay again for the water park only when I have kids but not for my husband and I. Read moreGenuine Hotels.com guest review
"Family & fun go together here"
The hotel was nice & clean. We had a family suite. The personel were super. The hotel definitely needs more service carts. We arrived late at night after Cedar Point with a sleeping baby in the car & had to hunt all over for a cart to get in our belongings. But the lady at the front desk actually came out to offer her help in carrying things. The breakfast […] was lovely...more than I expected. The water park was lots of fun & nice & clean. The hotel needs better signs at the entrance, which is hard to see at night. We had 2 cars & both of us missed the entrance & had to turn around. Overall, we had a great time & it was affordable. Read moreGenuine Hotels.com guest review
"Waterpark, contintental breakfast only good part"
Had too many issues to call it enjoyable. Waterpark and the life guards and the continental breakfast nice.Genuine Hotels.com guest review
It was good stay water park was great bad location hard to get too rooms were clean and nice needed more wash clothes in roomsGenuine Expedia guest review
"This hotel needs many updates"
Great idea...the hotel is not managed well and things do not run "smoothly" like most places. The hotel maintenance is a serious issue with many updates in the rooms and general areas badly needed. The Concierge (Doc) was the best thing about the entire experience.Genuine Expedia guest review
hot tub not working elevator was out of serviceGenuine Hotels.com guest review
"Maui Sands Resort and Indoor Water Park"
Spend the extra money to stay down the road! We didn't check in till late and our room was Not even made up from the previous guests! They moved us to another room but we still had to get our own towels since they hadn't put any new towels in the guest room that they moved us to. The water in the park was icky and not well filtered. This hotel is not […] worth saving an extra buck to just "check it out" even if they are running a special! Take heed and listen to the reviews! Read moreGenuine Hotels.com guest review
"Good for the budget minded"
Great groupon deal. Seems like hotel is trying but falling short on simple details like: repairs , stains, carpet and decor. To me this is a motel 6 with a water park. Water park is entertaining but again lacks repairs and keeping it looking good ( rusty handrails jimmy rigged repairs)Genuine Expedia guest review
"close to destination"
Overall was decent for the price. Waterpark was ok but wish there was an outdoor pool to hang out at. Also disappointing the week we were there it closed at 8pm, and so did the restaraunt, that didn't make much sense to me. Had to call to get housekeeping service. But Doc came to take care of our room and he was totally awesome! My biggest complaint […] was that the WIFI WAS HORRIBLE!!!! no service at all in our room. I had to go to the lobby to use it and even then it cut in and out. I failed an online test because the internet was unreliable and no one at the hotel seemed to know anything about it. I asked a couple days in advance and they just didn't seem to know how to help. Breakfast was pretty good but no fruit and no bagels or toast, or toaster. No coffee pots in the room. Bathroom was very small and toilet in 2117 is very wobbly and bangs every time you sit on it. Read moreGenuine Hotels.com guest review
I like the place when 1st got there, indior water park was great, nice bar, breakfast was good and hot. The room was pretty, but the sheets was terrible, stain with spots, the front desk took care of me right away, put me in another room, but no offers of a discount or a half off my next stay. So I will nor return there.Genuine Hotels.com guest review
"Close to multiple restaurants and attractions"
This is a nice hotel with a clean room and good staff. I only wish the suites had a ventilation system for the children's area - with or without the parents door closed, it was difficult to keep the children's area cool. Otherwise it is a great hotel for the stay.Genuine Hotels.com guest review
"Cedar point stay"
We have four kids and stayed here just due to logisitics. The wait time is ridiculous they have 3 people working the desk which is just dumb they have too much to do for that with the water park passes etc....so be ready to wait. The room design was great however there are no fans in the kids area with the bunk beds so we were freezing and the kids […] were roadting......just stupid so if you are staying here bring a fan for your kids....the hotel Idea is great but they have a lot of misses in my book Read moreGenuine Expedia guest review
"mold smell, horrible"
I will not return to this hotel nor recommend anyone here. The room was not clean. The worst part was the room smelled musky and like mold, I had to purchase air fresheners just to stay in the room. There was not a backup of toilet paper, and the rolls where basically gone on the holders. There was also hair all over the tub. DO NOT STAY HERE!Genuine Hotels.com guest review
"Motel not hotel"
This hotel has dirty carpet, sticky floor . Breakfast area was horrible .Genuine Expedia guest review
"Dirty and Worn"
The room was disgusting! The was hair all over the bath room including the toilet. The carpet was stained and torn (shredded actually) The entire place was a mess. Already cancelled my reservation for a future stay.Genuine Hotels.com guest review
"A little old and dated"
The room was okay. The kids liked the bunk beds a lot! The decor was definitely from the 70s! Back in its prime, I'm sure this was a nice hotel. I wasn't scared to be here, but I won't be back. The staff was friendly but the hotel was just lacking.Genuine Hotels.com guest review
"Nice hotel for families and close to HD."
The Greeter was a very nice man. The front desk staff were friendly and helpful.Genuine Expedia guest review
"Nice way to relax after a day at Cedar Point"
Really no complaints. Water park was fun - from the lazy river the slides to the adults-only spa outside, we had a great time. Was nice to unwind from the park with a quick late swim but still had until 6pm to enjoy the slides after checking out. Great value for the money.Genuine Hotels.com guest review
I reserved 4 rooms. We had 19 people staying. Kids loved the bunk beds . Had a blast !!Genuine Expedia guest review
Bloody sheets and dirty bath room. Staff and breakfast were great for the most partGenuine Expedia guest review
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