Excellent, near all of the attractionsGenuine Hotels.com guest review
"would never go there again"
was the smallest room i ever had.The AC was not working very good.the parking as hard.the price was outrageous.Genuine Hotels.com guest review
Everything was great but we were given an inside room with no windows so felt like we were in a cave!Genuine Hotels.com guest review
"In desperate need of updating"
Fantastic location and terrific front desk service. Hotel is in desperate need of updating. Lack of any appealing hotel bar or restaurant.Genuine Hotels.com guest review
Response by Newport Marriott Thank you for taking the time to provide us with a review. Your comments are important to all of us at the Newport Marriott. We are in the beginning stages of planning for our entire hotel renovation that will encompass all of our guest rooms, public spaces, and F&B outlets. We hope to have the opportunity to serve you again.
"Concrete wall for a View"
Expensive room, two night minimum. The view from the room was not as depicted on their website (sunny view of sailboats). It was a concrete wall, four feet from our window. Staff was very kind and sent us a bottle of wine as an apology, but no other rooms were available. According to management, less than 10% of the rooms have a water view, so I think […] their website photos are misleading. Complaints to management yielded a gift card, enough to rent a room a lower tier Marriott hotel. If you're staying here, manage your expectations... odds are you wont be looking at water, and you may be looking at concrete. Read moreGenuine Hotels.com guest review
Response by Newport Marriott Dear K Kearney, Thank you very much for your feedback regarding your recent stay at the Newport Marriott Hotel. I know that my Sr Rooms Manager reached out to you directly regarding this manner. I would like to personally apologize to you as well. As you know our location is prime as we are within waking distance from all that downtown Newport has to offer. Our hotel, however, is surrounded by buildings and parking structure. The great thing is that the bay is right outside our side door. Thank you again for you business and loyalty to Marriott.
"Items needing improvement."
Beds were too soft, Hallways were too cold, Elevators were too slow, Need to offer free coffee, Parking is way too expensive.Genuine Hotels.com guest review
For the prices they charge it should be a little better kept up. Building pretty dated. Breakfast not good at all. Expected more from stays at other Marriotts. Would not book here again.Genuine Hotels.com guest review
Response by Newport Marriott Thank you very much for your feedback regarding your most recet stay at the Newport Marriott. I would like to apologize to you as you did not feel that you received value this stay. We are in the beginning stages of planning a multi-million dollar renovation that will encompass our entire hotel including our guest rooms, public spaces ,and restaurant. Our goal is to exceeed all of our customers expectations. It is obvious that on this occassion we did not exceed yours and for that I am truly sorry. I hope that you will give us another opportunity to earn your trust in the future. Thank you for staying with us!
Hotel needs an update badly, but professional, friendly staff made up for most of it. Comfortable beds, and the cleanest bathroom ever! (Note: Make sure your room thermostat is on "auto".) Gym is too small and crowded. Location is within walking distance of great restaurants and shops. The spa (although not connected to the interior of the hotel) is […] lovely. Read moreGenuine Hotels.com guest review
"Room with a view...of ELEVATOR!"
We entered our rooms and it was dark, so we went and opened our curtains and our windows looked directly into the elevators. Every time someone got off the elevator, if i had the curtains open, i would have saw them! The room was comfortable, clean, but the view was to say the least, odd. We didn't hear anything, but it was still very odd. Would not […] recommend staying at an interior room. Read moreGenuine Hotels.com guest review
"You can walk to everything!"
Fantastic! Great place to celebrate our 36th wedding anniversary!!Genuine Hotels.com guest review
Got a room on the 6th floor. - Under the roof. I have stayed in many hotels - this was the worst. On top of the roof is located 3 mega-turbines to the air condition. These gave an extreme noise so it was impossible to sleep - we were given another room. There is no doubt that they knew about the problem but did do not take it seriously and did not express […] that they would do anything about it - therefore take care and do not take the 6th floor! Beside this the room was not cleaned properly - there was left a pair of used women tanga trousses on the floor. We asked for somebody to clean but nothing happened - all in all a very poor experience at a very high price!!! Read moreGenuine Hotels.com guest review
Response by Newport Marriott Dear Ole, I would like to take this opportunity to apologize for the shortfalls that occurred during your stay. The cleanliness issue that occurred in your guestroom was inexcusable. I am appalled that this occurred and have shared my concerns with the Director of Housekeeping and the entire housekeeping team. I also apologize for the noise disturbances that affected your stay. You stay at a Marriott Hotel because of the consistency we provide as a brand. You expect a certain level of service and cleanliness. It is obvious that on this stay, we fell short of your expectation and for that I am truly sorry. We hope to regain your trust as a hotel and as a hotel company. I assure you that on a return visit, we will do everything we can to exceed your expectations.
"No sleep in Newport"
Loud partying going on in the hotel lobby until 1:30am. Prevented my family and I from getting a good night sleep. Partying carried over to my floor and continued until after 2am. Hotel did nothing about it. Also, the room itself was very small and uncomfortable. It may have been the smallest hotel room that I have ever stayed in. Expected more from […] Marriott and Hotels.com Read moreGenuine Hotels.com guest review
"Nice location to get anywhere"
With the location of this hotel it was an easy walk to any of the spots you would want to go within Newport. And with that nice location the price was reasonable, the staff was pleasant and helpful, the hotel itself was clean and bright. A very nice place to stay, I will stay there again next time I'm in Newport.Genuine Expedia guest review
"Weekend in Newport"
Location is excellent! Service was very good. Hotel itself is very dated. The decor needs to be updated and the bar needs to be modernized. For over $400 a night, the rooms should be more stylish and updated.Genuine Hotels.com guest review
Response by Newport Marriott Hello Gina, Thank you very much for your comments regarding your stay at the Newport Marriott. I am happy to hear that you enjoyed your time here with us and that the service you received was satisfactory.Our location is truly our best asset as we are within walking distance to all that Downtown Newport has to offer. I am excited to say that we are in the planning stages of a full hotel renovation including all guest rooms and public spaces. I look forward to sharing more details as they become available. Thank you again for staying with us!
"Expensive for what it is"
But then again, it's Newport.Genuine Hotels.com guest review
"Very pleasant stay"
We were politely greeted by everyone upon our arrival. Our room was clean and very attractive. We had a 'water view' room and it was lovely. The lobby spaces are very attractive, too. The bar and restaurant were adequate, but the ambiance a bit 'dry', given the nice spaces elsewhere in the hotel. We wished for some comfy couches or corners to relax […] in. The staff there, too, seems a bit hurried, but this was minor issue in the scheme of things. The hotel is near Barrister's (sp?) Wharf, within walking distance to several nice restaurants and shops. Overrall we enjoyed our one-night getaway and recommend this hotel. We would book again. Read moreGenuine Hotels.com guest review
Convenient location , close to everything , nice gym and indoor pool and wife enjoyed the SpaGenuine Hotels.com guest review
"Nice hotel close to everything"
The hotel was in the perfect location and the accommodations were nice.Genuine Expedia guest review
Very bad, very hot room, bad pillows, very bad bed smellsGenuine Expedia guest review
"Pillows were bad , had to ask for feather pillows."
The coffee maker didn't work. I tried to make tea , the water dripped out slowly. The cost of parking and valet parking was much to expensive, should be free. The staff were very nice and switched rooms for us, they have us a view if a Parking Lot at First .Genuine Expedia guest review
"Great pool, clean room but..."
During reservation, I was told to call ahead for free early check-in. On the day of arrival, when I called, some older woman picked the phone and very rudely told that nothing was available before 4pm. Spoiled the vacation. When we reached the hotel, it was empty with plenty of rooms available. Then when we asked for water view rooms, we were told again […] none were available. The hotel was empty, but no rooms available for guests! The room was clean but small. The toilet was broken and kept on running the whole night. One guest had left wine with glasses outside the room in the hallway and it remained there for the entire stay. No one cleaned it. Pool was good. No lifeguard on duty or no noodles etc. Bring your own. Dry sauna was good. We stayed on the concierge level. There was nothing much in evening snacks and drinks were not free. Breakfast was average - nothing special. Overall the stay was just OK. Considering the hotel wasn't busy, the customer service response wasn't great. I can't imagine things to improve when the busy season starts. I wouldn't recommend this hotel as it is average in all respects. Nothing stands out. Read moreGenuine Expedia guest review
Response by Newport Marriott Dear Harry, I would like to take this opportunity to thank for your feedback regarding your stay at the Newport Marriott. I would like to also apologize for not meeting your expectation on this stay. Hotel check in time is published at 4pm. We cannot guarantee early check in for our customers due to the number of requests that we receive on a daily basis. We instruct customers to call approximately 90 minutes before their arrival to let us know they are on their way. This gives our housekeeping team a head start to do their best to get your room cleaned by the time you arrive. I will be sharing your feedback on your conversation with the woman at the front desk with my Front Office Manager. Each associate is expected to handle each customer interaction professionally and it seems like that was not the case in this instance. I am glad to see that your family enjoyed our pool area and sauna. I hope you had the opportunity to check out the racquetball courts in our fitness area as well. Thank you again for staying with us. I hope we have the pleasure of serving you again soon. Warmest Regards, Michael Canini Director of Operations
"Great stay in Newport"
Stayed for just one night with kids for a quick getaway. Hotel was super--stayed on the concierge floor, which I highly recommend. This included breakfast, drinks, snacks and fruit during day, hors deurves during happy hour, and very reasonably priced alcoholic beverages. Kids loved the pool, and the hotel staff were all very nice and professional. […] Location in Newport was great, too--close to everything. Read moreGenuine Hotels.com guest review
Excellent location, easy walk to dinning and shopping. Front desk staff pleasant and helpful. Look forward to our next stay, our children gifted us our stay to celebrate our anniversary.Genuine Expedia guest review
Location of hotel was great. Hotel restaurant and amenities terrific. Great breakfast. Comfortable clean room with great view.Genuine Hotels.com guest review
"nice harbor view"
great breakfast and nice clean roomGenuine Hotels.com guest review
"Great downtown location"
Beautiful hotel, centrally located and within walking distance of the water. Friendly staff and well maintained. Only negatives were the fee for internet and undersized pillows.Genuine Hotels.com guest review
"A wonderful hotel in a great location"
We were looking for a short get away and this did the trick. It is a great location near the waterfront, restaurants, and shops. The room overlooked the harbor which was great. One thing that stood out was how friendly the housekeeping help were. Every time we passed them in the hall they were all smiles and just so sweet. This was a great place and […] I just wish I was back there now. Read moreGenuine Hotels.com guest review
"In the Heart of Newport"
We love going to the Newport Marriott. It is right in the center of everything in front is a Marina. The rooms and hotel is decorated beautifully. Great dining and shopping all in walking distance. Also close to a slots casino if you like that kind of thing. We love getting up early and using the gym, pool anf jucuzzi which is well kept up. The staff […] is friendly also. If your there visit the " Brick Alley Pub & Restaurant" on Thames St. for a great meal with lots of atmosphere. Read moreGenuine Hotels.com guest review
"Great Value..Wonderful Staff"
Parking in Ice storm.. I wished I could have been in the covered area..Too much of the covered parking was dedicated to Valet while the proletariate had to park in the icy outdoors..Petty Beef..Everything else was wonderful.In town for my son's OCS graduation..Great value..We will be back..We had to dig deep to find a squak..and the parking is a squak..Next […] time if there is no ice storm parking won't matter!! Read moreGenuine Hotels.com guest review
"Nice stay at Newport Marriott"
Everyone was super nice + helpful. Newport is great !!Genuine Hotels.com guest review
lovelyGenuine Hotels.com guest review
"Great location and beautiful views"
I loved this hotel. We were there during a snow storm and they had so many indoor activities as well as it being in proximity to so many great restaurants that we could walk to. I can't wait to come back this summer!Genuine Hotels.com guest review
The hotel was Nice, was just real upset that I booked a king size bed at least a month prior my visit and due to being valentines day weekend we had to sleep on a double bed for the weekend! Very very upset about that..especially my husband 6'4 slept very uncomfortable. Other then that friendly staff at the Fathoms restaurant.Genuine Expedia guest review
"Close to family event"
The bathtub was spongy. I think it is failing. The view of the parking lot wasn't pretty.Genuine Hotels.com guest review
"Nice escape for a winter getaway"
I live locally in RI wanted to take my husband for a little getaway for his birthday. The hotel was beautiful and conveniently located to downtown Newport. It was a great time and we were thoroughly happy with the experience.Genuine Expedia guest review
"great deal for the money"
Stayed here one night this past weekend. The price was great (off season) and the room was good sized with a super comfortable bed. The bathroom was huge, great water pressure in the shower. The room itself was very clean and the restaurant/bar Fathoms was hospitable. Breakfast was overpriced but what can you do.Genuine Expedia guest review
"Great location for New Year's"
This Marriott proved a great location for a last minute New Year's getaway. The staff was outstanding in meeting our needs. Moved our roon with no complaints. Great pool, hot tub, sauna area with fitness room as well. Locations is central. Great price. Met all of our expectations and then some.Genuine Hotels.com guest review
"great getaway hotel"
We loved the fitness room, pool, and hot tub. This was a great place to stay on a winter night for something fun to do. It is close to shops and restaurants and we walked to breakfast and dinner and did a little shopping.Genuine Hotels.com guest review
"Customer service was the best part"
When we arrived we got a room that smelled heavily of cigarette smoke. The immediately changed rooms and gave us a boot of wine. I have to say that even though the hotel itself was above average, i would go back just for the customer service and wonderful staffGenuine Expedia guest review
"Wish I'd checked first!"
I would have given the hotel conditions a higher rating if the rooms were set up differently. We disliked the balcony/hall outside our room. Overlooking the lobby was a terrible idea! The noise echoed and there was a large group of hockey children. They were running up and down the halls and banging on the metal railings. The parents did not bother […] to take care of their children. Last summer they were at a condo/hotel in NH were we stayed. They were just as obnoxious there as in Boston. From now on I will ask what groups are booked in a hotel before I stay there. Read moreGenuine Expedia guest review
"Great hotel great location."
The hotel is very nice, clean and on the water in the center of town. Near resteraunts and shops. The lobby is really neat with a sea side/ sailing theme. The pool is great if a bit warm. Our daughter loved it. The room had a view of the water, harbor and town. We had a very nice experience. The only downside is the hotel seems way behind the times […] with wifi. They had a low tier $14 and high tier $19 plan to access wifi. This seemed very outdated as I haven't been to a hotel with this type of plan in years. It should be free. Oddly it is free in te lobby and resteraunts. It costs for the rooms. Very annoying! Otherwise a great hotel experience. Read moreGenuine Expedia guest review
Hotel was beautiful and everyone was courteous. Definitely coming back.Genuine Hotels.com guest review
"Overall Good Hotel"
The amenities offered by the hotel are good. It has a good swimming pool, sports club. The restaurant is ok - good for breakfast. The rooms are somewhat small. And beds are not very comfortable.Genuine Expedia guest review
The hotel was very nice. The rooms were average. I had a great view of the water.Genuine Expedia guest review
"Location on the water"
We enjoyed everything ... Everyone was great with the kids, great table for breakfast, perfect pool and easy parking.Genuine Hotels.com guest review
Would have rated the room cleanliness higher but upon check in there were used little shampoos and used soap still on the soap holder area of the shower. Other than that, the room seemed very clean. Liked the note given by the staff welcoming us and asking if there's anything they can do for us during our stay....nice touch. The furnishings were a little […] tired but very nicely decorated and very comfortable. We had a room that overlooked the street but was a nice view at that. Wouldn't have liked the rooms that they have that look into the lobby/atrium area. Make sure you ask for waterview or an outside view at least if you don't like having a window that does n't look tot he outside. Would have been nice if they offered a continental breakfast in their huge lobby in the mornings......We checked in rather late, after dinner hour, and decided to eat dinner at the restaurant in the hotel.......what a great decision as it was the best food we had for our entire stay! (our other dining options were all good.....just the Marriott restaurant was excellent with friendly service and great tasting food) Overall I would recommend the Newport Marriott as it's close to everything, clean and has a great restaurant and also indoor pool. Pricey, but a good choice nonetheless. Read moreGenuine Expedia guest review
"Convenient to sites."
VERY upset at parking fee of $25 per day. For this time of year I could have left my bags in hotel and parked on the street for FREE. We were able to walk everywhere and did not need to move the car, but had I known it was $25, would not have used Marriott parking lot. Also......pool did not look clean or inviting. Staff very pleasant.Genuine Expedia guest review
"poor value for expensive room cost"
Hotel personnel unfriendly with the exception of the concierge. The cost of the room was excessive for the size and condition of the room; The curtain on the window was ripped. We did not get the room with a king size bed we had reserved and instead were booked into a room with two uncomfortable double beds. We would not stay in this hotel again.Genuine Hotels.com guest review
"Good time in Newport"
Had a really nice time in Newport. Enjoyed being right on the harbor at the Marriot. Most things within walking distance.Genuine Expedia guest review
"Don't waste your money"
Way overpriced for what you get. $379 for a double room, $25 for parking per pay. The hotel is purely functional for corporate events. I would not recommend leisure travel. It took 30 minutes to get a drink by the pool and then was typical Marriott expensive. Go elsewhere.Genuine Hotels.com guest review
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