Well, the beds were uncomfortable as were the pillows. We had a cup of in-room coffee, but after the person "cleaned" the room, the coffee, water bottle and creamer packets were not replaced. As for said "cleaning", there was hair on the bathroom floor that was there when we returned to the room, so I swept it myself. There is a $10 charge for 24 hours […] of internet connection and the television did not get local channels. We could hear a person from another room snoring as well as relieving himself. We tried to get dinner in the restaurant there but were given all types of excuses why we'd have to wait until we finally left. Other than the location, there is no reason we would stay there again. Read moreGenuine Hotels.com guest review
Response by Newport Marriott Thank you very much for your feedback regarding your recent stay. I am sorry to hear the inconveniences suffered during your stay and I have shared your concerns with the appropriate departments. We will be transforming the hotel beginning November 24 through late March. We hope to have the opportunity to serve you again next season.
"An overnight in Newport"
Nice hotel on the water, adjacent to shops and restaurants. Check-in and out were efficient, service overt and friendly.Genuine Hotels.com guest review
Great staff, clean hotel. Understand there are closing soon for a full renovation.Genuine Hotels.com guest review
"great views of the harber and boats"
easy access, close to the shops and food courts, walkable to cliff walk and mansionsGenuine Expedia guest review
The hotel was nice, however I wish the "full salon" could of accommodated my request for wash and blow dryer for either one of the days I stayed there, instead if having to go to another hotel to use their salon. Other than that it was a nice hotel.Genuine Expedia guest review
Response by Newport Marriott Hello and thank you for your feedback. I am sorry that our salon did not have an available appointment for you during your time here at the hotel. We recommend that appointments are booked 3 to five days in advance as we do book up quickly. I hope you give us the opportunity to assist you in the future.
very enjoyableGenuine Hotels.com guest review
lousy design. lots of rooms facing inside .. a lot of noiseGenuine Expedia guest review
Response by Newport Marriott Thank you for your feedback, The hotel does have atrium view rooms. We also do have other views available at an additional cost. Thank you for staying with us and please reach out to the hotel directly after booking your next reservation and we can try to accommodate your upgrade request,
"Stay at Newport Marriott"
it was a great trip! the Marriott is in a great location that we are able to walk to everything which we love! would definitely stay there again.Genuine Hotels.com guest review
This was an awesome view everyone was so helpful and you cannot beat the area or view. Coming from San Diego we are spoiled to be on the water so this hotel was right upmour alley for the spur of the moment stay while our son was staying on campus at Salve Regina also a beautiful college words cannot describe... Thank you for a lovely stay and your […] town is awesome and beautiful!!!! Read moreGenuine Hotels.com guest review
This is a disappointing Marriott that doesn't reflect the property condition in its prices. The cons: 1) tired old decor, looks like the 80s threw up in the lobby, 2) they charge you $25 to "self-park", 3) the cost, since you are paying $400 a night you expect more. The pros: 1) remarkably clean for old decor, the cleaning staff is magic, 2) the walls […] are paper thin, we heard an entire conversation about yoga in the room next door, 3)the front desk team was kind and competent, since I never saw the "self-park" sign, they refunded my $25 and 4) they are renovating the property starting November 23. It is in a fantastic location and upon renovation, with the same staff, it could be a lovely property in Newport worth the price. Read moreGenuine Hotels.com guest review
Response by Newport Marriott Thank you for your feedback. We are renovating our entire hotel including our lobby beginning November 23. In addition to our public space, we will also be renovating all of our guestrooms and food and beverage outlets. We will be better soundproofing our guestrooms at this time as well. We hope to have the opportunity of serving you again next season. Thank you once again for staying with us.
"Broken Air Conditioner"
My last night was not comfortable as the temperature kept increasing. I woke up several times after 2 a.m. The staff made several mistakes at check in. Also said there was a $30 charge for parking in the garage when my boss said he came and went without using a key or paying.Genuine Hotels.com guest review
"Room 2 & Recommended Restaurant"
The A/C in one of the rooms was not working well. We told the front desk, the repair man left a note to leave it on high at night but it kept automatically switching to auto. So it got to warm in the room. The plastic bathtubs was most annoying when you stood in the bathtub for a shower and the plastic kept popping up and down. Very cheap bathtubs. […] Also, after we used the wash clothes, they were never replaced. We had none in the bathroom after the 1st day. We were recommended to got to Clark Cook House by the Conceige, The manager Reggie was rude, the service was nice, but the food was not up to fine dining. One person in the party sent the food back because a Rib Eye Steak that was supposed to be Medium Rare came to the table very well done and could not be cut with their knives. It was so tough and was only about 1/2" thick. We felt that they were very busy and did not order properly so they cut the steak very thin and then overcooked it. Also. the presentation was done poorly. It sat in a bowl with goopy sauce and mushy vegetables underneath. This was the 1st time I ever was served a steak in a bowl unless it was in a fast food restaurant. Read moreGenuine Expedia guest review
Perfect location in Newport! Across the street from the visitors center and public bus which took us straight to the mansions and cliff walk. Plenty of shopping and restaurants nearby. Room was clean but just a basic hotel room; nothing too stylish or upgraded. Perfect for a family getaway before the start of school, as I got a good price per night […] . Read moreGenuine Hotels.com guest review
Charges for parking really???Genuine Hotels.com guest review
Response by Newport Marriott Thank you for your feedback. The hotel does charge for secured parking. There was the oprion of parking next door at the Newport Visitors Center for $25.50, however it is not patrolled and does not allow in and out access. Thank you again for staying with us.
Loved our stay. Would have preferred a room with two queens.Genuine Hotels.com guest review
I had read reviews about the hotel and was leery about getting an inside lobby room, so I tweeted to Marriott how it was a romantic get away and I was hoping for an outside room. Marriott favorited the tweet. But when I checked in I got an inside room. It was dark and noisy because some people were "yucking it up" in the lobby area into the wee hours […] of the night. It was so disappointing to not get a view of the water. Read moreGenuine Hotels.com guest review
Response by Newport Marriott Dear Jeanne, Thank you for your feedback. I would like to apologize that you found your room location unsatisfactory. Our Harbor Views are available for purchase if you want to be guaranteed that view. Please note that we will be undergoing a multi-million dollar renovation this off-season which will include all of our guestrooms, public spaces, and food and beverage outlets. We will be addressing our acoustical issues at this time. Thank you again for your business.
"Definitely not up to Marriott standards."
Room was dark all the time. The premises looked very worn and old. Expected a lot from this hotel because it is in such a beautiful place. We are Marriott Timeshare owners and are used to wonderful facilities. The Bell Staff was helpful most of the time.Genuine Expedia guest review
Response by Newport Marriott Dear Susan, Thank you for taking the time to provide feedback regarding your recent stay at the Newport Marriott. I would like to take this opportunity to apologize for not meeting your expectations during this stay. As a valued Marriott Timeshare owner, you expect a certain level of product and service when staying at a Marriott. Based on your comments I see that we fell short of your expectations. I did want to inform you that we are in the beginning stages of planning a multimillion dollar renovation that will encompass all of our guest rooms, public space, and food and beverage outlets. There will be more information to come as soon as we can get this. We truly appreciate your business and thank you for staying. I assure you that on a return visit we will do all that we can to exceed your expectations.
Excellent, near all of the attractionsGenuine Hotels.com guest review
"A day away"
The hotel is great. Nice location. Concierge floor was not a big deal because the concierge lounge was closed...bummer. Rooms were noisy but not the hotels fault. Parking was great but is expensive.Genuine Expedia guest review
"would never go there again"
was the smallest room i ever had.The AC was not working very good.the parking as hard.the price was outrageous.Genuine Hotels.com guest review
"Old and Loud"
We stayed at the Newport Marriott for two nights. We could hear every word of the casual conversation in the rooms on either side of us. The doors to each room close automatically which is great, but they don't just close, they SLAM! All night long we were awakened by slamming doors. We finally had to call the front desk at 12:00 am and ask them to […] address the noise in the room next to us. We had a room with access to a huge patio that contained NO CHAIRS. All you could do was walk out and stand and look at the harbor. The carpet in the lobby was dirty and old. The hallways of the hotel were so cold, I heard someone say, "It's like a meat locker in here." Read moreGenuine Expedia guest review
Response by Newport Marriott Dear Sandra, I thank you for taking the time to provide feedback regarding your most recent stay here with us. I am sorry to see that your neighboring rooms disrupted your stay with us. Guest Room doors are an item that we are looking to replace as we plan our next renovation. This renovation will encompass all of our 319 guest rooms as well as our public space including the lobby. We do not put furniture out on that balcony due to the high winds that come from the harbor. We have had it there in the past and unfortunately, for safety reason, we have not put it back. The hotels location is truly our best asset as we are located within walking distance of all Newport has to offer. Thank you for staying with us again. I hope we have the opportunity to serve you again soon.
"Not worth the money"
The hotel itself is ok, the location is great, and the staff was pleasant, but I can't get past the price for what I got. To add insult to injury, there was an additional charge for parking. As we settled into our room, we then discovered there was a wifi. I realize Newport in July will be expensive, but to add these charges was over the top. Also, […] the a/c works on a motion sensor, and my room was not cool when I returned from my day sightseeing, and again in the middle of the night. Read moreGenuine Expedia guest review
Response by Newport Marriott Hello Nancy, Thank you for your feedback regarding your most recent stay at the Newport Marriott. I am please to see that you felt that the staff and location positively attributed to your stay. I do apologize that you felt that our charges for parking and internet were expensive. Our internet prices remain competitive with our competitors here in Newport. Our parking charge is actually significantly less than many of the other area hotels. Thank you once again for staying with us. We hope to have the pleasure of serving you again soon.
Everything was great but we were given an inside room with no windows so felt like we were in a cave!Genuine Hotels.com guest review
"In desperate need of updating"
Fantastic location and terrific front desk service. Hotel is in desperate need of updating. Lack of any appealing hotel bar or restaurant.Genuine Hotels.com guest review
Response by Newport Marriott Thank you for taking the time to provide us with a review. Your comments are important to all of us at the Newport Marriott. We are in the beginning stages of planning for our entire hotel renovation that will encompass all of our guest rooms, public spaces, and F&B outlets. We hope to have the opportunity to serve you again.
"$150 a night room that I paid $500 a night for"
Got a run of the mill room for $500 a night. Coffee maker broken, noisy (could here every conversation from people walking down the hall). Then they want to charge extra for WiFi and parking for $500 a night. Trash piled up outside by the side door in the barrel no one bothered to empty. Fathoms was nice. The TV was actually receiving a Hi Def signal […] which was nice. If this was a $150 a night I wouldn't mind the issues above but for $500 it was a rip off. Read moreGenuine Expedia guest review
Response by Newport Marriott Good Day! Thank you very much for your feedback egarding your most recent stay at the Newport Marriott. I would like to thank you for expressing your concerns and your compliments. Our room rates are extremely competitive with all of Downtown Newport. We do charge for parking in our secured and patrolled lot and offer free wifi in our lobby. I do apologize that your coffee maker did not work for you during your stay. This instance should have not occurred and for that I am truly sorry. We hope that you give us a second chance when your plans bring you back to Newport. I assure you that on a return visit we will do all that we can to exceed your expectations.
"Excellent hotel close to the water."
We enjoyed our stay at the hotel. The hotel is at the entrance of the town - easy walking distance to Bannister and Bowens wharf and to Thames street where all the bars, restaurants and shops are. Sailing trips also leave from these 2 wharfs. The staff was excellent especially Hank at the registration desk - very professional and helpful.Genuine Expedia guest review
"Concrete wall for a View"
Expensive room, two night minimum. The view from the room was not as depicted on their website (sunny view of sailboats). It was a concrete wall, four feet from our window. Staff was very kind and sent us a bottle of wine as an apology, but no other rooms were available. According to management, less than 10% of the rooms have a water view, so I think […] their website photos are misleading. Complaints to management yielded a gift card, enough to rent a room a lower tier Marriott hotel. If you're staying here, manage your expectations... odds are you wont be looking at water, and you may be looking at concrete. Read moreGenuine Hotels.com guest review
Response by Newport Marriott Dear K Kearney, Thank you very much for your feedback regarding your recent stay at the Newport Marriott Hotel. I know that my Sr Rooms Manager reached out to you directly regarding this manner. I would like to personally apologize to you as well. As you know our location is prime as we are within waking distance from all that downtown Newport has to offer. Our hotel, however, is surrounded by buildings and parking structure. The great thing is that the bay is right outside our side door. Thank you again for you business and loyalty to Marriott.
"Items needing improvement."
Beds were too soft, Hallways were too cold, Elevators were too slow, Need to offer free coffee, Parking is way too expensive.Genuine Hotels.com guest review
For the prices they charge it should be a little better kept up. Building pretty dated. Breakfast not good at all. Expected more from stays at other Marriotts. Would not book here again.Genuine Hotels.com guest review
Response by Newport Marriott Thank you very much for your feedback regarding your most recet stay at the Newport Marriott. I would like to apologize to you as you did not feel that you received value this stay. We are in the beginning stages of planning a multi-million dollar renovation that will encompass our entire hotel including our guest rooms, public spaces ,and restaurant. Our goal is to exceeed all of our customers expectations. It is obvious that on this occassion we did not exceed yours and for that I am truly sorry. I hope that you will give us another opportunity to earn your trust in the future. Thank you for staying with us!
Hotel needs an update badly, but professional, friendly staff made up for most of it. Comfortable beds, and the cleanest bathroom ever! (Note: Make sure your room thermostat is on "auto".) Gym is too small and crowded. Location is within walking distance of great restaurants and shops. The spa (although not connected to the interior of the hotel) is […] lovely. Read moreGenuine Hotels.com guest review
Wonderful location, super friendly staff! The only catch would be that some rooms actually have windows that look out into the hallway - I asked for a room change which was granted right away but I thought that was a bit weird.Genuine Expedia guest review
Response by Newport Marriott Dear Joslyn, Thank you for your feedback regarding your recent stay at the Newport Marriott. I certainly appreciate your kind words about the staff of the hotel. They really go out of their way to ensure a positive customer experience. We hope to have the pleasure of serving you again soon!
"Friendly place to stay"
Staff could not be more helpful and friendly. Found plenty for us to do despite bad weather.Genuine Expedia guest review
"Room with a view...of ELEVATOR!"
We entered our rooms and it was dark, so we went and opened our curtains and our windows looked directly into the elevators. Every time someone got off the elevator, if i had the curtains open, i would have saw them! The room was comfortable, clean, but the view was to say the least, odd. We didn't hear anything, but it was still very odd. Would not […] recommend staying at an interior room. Read moreGenuine Hotels.com guest review
"You can walk to everything!"
Fantastic! Great place to celebrate our 36th wedding anniversary!!Genuine Hotels.com guest review
Got a room on the 6th floor. - Under the roof. I have stayed in many hotels - this was the worst. On top of the roof is located 3 mega-turbines to the air condition. These gave an extreme noise so it was impossible to sleep - we were given another room. There is no doubt that they knew about the problem but did do not take it seriously and did not express […] that they would do anything about it - therefore take care and do not take the 6th floor! Beside this the room was not cleaned properly - there was left a pair of used women tanga trousses on the floor. We asked for somebody to clean but nothing happened - all in all a very poor experience at a very high price!!! Read moreGenuine Hotels.com guest review
Response by Newport Marriott Dear Ole, I would like to take this opportunity to apologize for the shortfalls that occurred during your stay. The cleanliness issue that occurred in your guestroom was inexcusable. I am appalled that this occurred and have shared my concerns with the Director of Housekeeping and the entire housekeeping team. I also apologize for the noise disturbances that affected your stay. You stay at a Marriott Hotel because of the consistency we provide as a brand. You expect a certain level of service and cleanliness. It is obvious that on this stay, we fell short of your expectation and for that I am truly sorry. We hope to regain your trust as a hotel and as a hotel company. I assure you that on a return visit, we will do everything we can to exceed your expectations.
"No sleep in Newport"
Loud partying going on in the hotel lobby until 1:30am. Prevented my family and I from getting a good night sleep. Partying carried over to my floor and continued until after 2am. Hotel did nothing about it. Also, the room itself was very small and uncomfortable. It may have been the smallest hotel room that I have ever stayed in. Expected more from […] Marriott and Hotels.com Read moreGenuine Hotels.com guest review
"Nice location to get anywhere"
With the location of this hotel it was an easy walk to any of the spots you would want to go within Newport. And with that nice location the price was reasonable, the staff was pleasant and helpful, the hotel itself was clean and bright. A very nice place to stay, I will stay there again next time I'm in Newport.Genuine Expedia guest review
"Weekend in Newport"
Location is excellent! Service was very good. Hotel itself is very dated. The decor needs to be updated and the bar needs to be modernized. For over $400 a night, the rooms should be more stylish and updated.Genuine Hotels.com guest review
Response by Newport Marriott Hello Gina, Thank you very much for your comments regarding your stay at the Newport Marriott. I am happy to hear that you enjoyed your time here with us and that the service you received was satisfactory.Our location is truly our best asset as we are within walking distance to all that Downtown Newport has to offer. I am excited to say that we are in the planning stages of a full hotel renovation including all guest rooms and public spaces. I look forward to sharing more details as they become available. Thank you again for staying with us!
"Expensive for what it is"
But then again, it's Newport.Genuine Hotels.com guest review
"Very pleasant stay"
We were politely greeted by everyone upon our arrival. Our room was clean and very attractive. We had a 'water view' room and it was lovely. The lobby spaces are very attractive, too. The bar and restaurant were adequate, but the ambiance a bit 'dry', given the nice spaces elsewhere in the hotel. We wished for some comfy couches or corners to relax […] in. The staff there, too, seems a bit hurried, but this was minor issue in the scheme of things. The hotel is near Barrister's (sp?) Wharf, within walking distance to several nice restaurants and shops. Overrall we enjoyed our one-night getaway and recommend this hotel. We would book again. Read moreGenuine Hotels.com guest review
Convenient location , close to everything , nice gym and indoor pool and wife enjoyed the SpaGenuine Hotels.com guest review
"Nice hotel close to everything"
The hotel was in the perfect location and the accommodations were nice.Genuine Expedia guest review
Very bad, very hot room, bad pillows, very bad bed smellsGenuine Expedia guest review
"Pillows were bad , had to ask for feather pillows."
The coffee maker didn't work. I tried to make tea , the water dripped out slowly. The cost of parking and valet parking was much to expensive, should be free. The staff were very nice and switched rooms for us, they have us a view if a Parking Lot at First .Genuine Expedia guest review
"Great pool, clean room but..."
During reservation, I was told to call ahead for free early check-in. On the day of arrival, when I called, some older woman picked the phone and very rudely told that nothing was available before 4pm. Spoiled the vacation. When we reached the hotel, it was empty with plenty of rooms available. Then when we asked for water view rooms, we were told again […] none were available. The hotel was empty, but no rooms available for guests! The room was clean but small. The toilet was broken and kept on running the whole night. One guest had left wine with glasses outside the room in the hallway and it remained there for the entire stay. No one cleaned it. Pool was good. No lifeguard on duty or no noodles etc. Bring your own. Dry sauna was good. We stayed on the concierge level. There was nothing much in evening snacks and drinks were not free. Breakfast was average - nothing special. Overall the stay was just OK. Considering the hotel wasn't busy, the customer service response wasn't great. I can't imagine things to improve when the busy season starts. I wouldn't recommend this hotel as it is average in all respects. Nothing stands out. Read moreGenuine Expedia guest review
Response by Newport Marriott Dear Harry, I would like to take this opportunity to thank for your feedback regarding your stay at the Newport Marriott. I would like to also apologize for not meeting your expectation on this stay. Hotel check in time is published at 4pm. We cannot guarantee early check in for our customers due to the number of requests that we receive on a daily basis. We instruct customers to call approximately 90 minutes before their arrival to let us know they are on their way. This gives our housekeeping team a head start to do their best to get your room cleaned by the time you arrive. I will be sharing your feedback on your conversation with the woman at the front desk with my Front Office Manager. Each associate is expected to handle each customer interaction professionally and it seems like that was not the case in this instance. I am glad to see that your family enjoyed our pool area and sauna. I hope you had the opportunity to check out the racquetball courts in our fitness area as well. Thank you again for staying with us. I hope we have the pleasure of serving you again soon. Warmest Regards, Michael Canini Director of Operations
"Great stay in Newport"
Stayed for just one night with kids for a quick getaway. Hotel was super--stayed on the concierge floor, which I highly recommend. This included breakfast, drinks, snacks and fruit during day, hors deurves during happy hour, and very reasonably priced alcoholic beverages. Kids loved the pool, and the hotel staff were all very nice and professional. […] Location in Newport was great, too--close to everything. Read moreGenuine Hotels.com guest review
Excellent location, easy walk to dinning and shopping. Front desk staff pleasant and helpful. Look forward to our next stay, our children gifted us our stay to celebrate our anniversary.Genuine Expedia guest review
Location of hotel was great. Hotel restaurant and amenities terrific. Great breakfast. Comfortable clean room with great view.Genuine Hotels.com guest review
"nice harbor view"
great breakfast and nice clean roomGenuine Hotels.com guest review
"Great downtown location"
Beautiful hotel, centrally located and within walking distance of the water. Friendly staff and well maintained. Only negatives were the fee for internet and undersized pillows.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )