I read all reviews before I booked this hotel. And was expecting great customer service as soon as I walked in. While nobody was rude it was just hi, your name, here's your key, thank you. Very impersonal not even a smile. Then all reviews said they received a call saying if everything was ok. I received nothing. I guess I just had my expectations too […] high. The beds were very comfortable and rooms were clean and nice. So my stay was good. Only other complaint was I loved that checkout was at noon. So I thought we could sleep late. Nope. Housekeeping came knocking at the door at 9 and wanted to know if we were checking out today. I replied yes but at 12. Of course couldn't go back to sleep after that. So while the room and pool were great have to say the service here brought my recommendation down. Read moreGenuine Hotels.com guest review
We had a first floor room that overlooked the parking area. It was loud but that would not be the fault of the hotel.Genuine Expedia guest review
Was beyond what we expected. Very nice indeed. Thank you. B BlakemanGenuine Hotels.com guest review
"Close to Wheaton College and shopping, etc."
Everything was wonderful!Genuine Hotels.com guest review
"Just what we needed to attend a nearby seminar"
Was very happy with the hotel.Genuine Hotels.com guest review
The staff was nice and helpful. The room was clean. The heater/AC was noisy though but doable.Genuine Expedia guest review
"Great for price."
Needed darkening curtains, but other then that it was fine.Genuine Hotels.com guest review
"Best Hotel in its Class!!"
The staff at this hotel were AMAZINGLY accommodating. I had by son's 10th b-day party here. They were great throughout the whole thing. The restaurant and bar here is amazing as well. I will DEFINITELY be back.Genuine Hotels.com guest review
"visit to Wheaton"
Everything was great except for the 5:30 am wake up call that I did not ask for. Otherwise the room was fine as was the service. The buffet was okay in the morning but frankly should be included in the room because it was not that great. The food on the buffet was cold but the omlette was delicious.Genuine Hotels.com guest review
"Would NEVER return or recommend!"
Room was clean, however front desk staff unprofessional. Also we were in room 139, two rooms down from exit and people in last room were partying and smoking in their room and also a large group was outside the exit doors smoking and drinking and keeping exit door open. This did not seem safe, and our room ended up reeking of cigarette smoke! Felt like […] hotel could have used some sort of security. Also tried to call room service multiple times and no one answered. Read moreGenuine Expedia guest review
No food available after 11:00 pm Room was very nice, suite. Large flat screen TV in each room was great. Close to college, close to trainGenuine Hotels.com guest review
"close to my HS reunion activities"
Clean and well cared for room. Quiet and easy access to parking and major roads. Some room renovation was going on in my hall, but there was no noise...just workmen going from room to room during the day. Although there was a restaurant, it would have been nice to have a breakfast buffet or a breakfast voucher included in the room rate like many other […] hotels Read moreGenuine Hotels.com guest review
"Service outstanding pool was gross"
If they maintained their pool and it wasn't so gross this hotel would be on the top of my list. But I have kids and the pool smelled/felt like bath water and the hot rub was not hot and dirt/grim settled at the top. With that said the service, look, and location were outstanding. I would come back if they made major improvements to the pool!Genuine Hotels.com guest review
Room was comfortable and as requested (king, non-smoking) for our one-night stay. Check-in clerk should have mentioned credit limit for "free" Sunday morning buffet. Hotel manager credited the difference on our bill. We appreciated that gesture, but would have prefered to know the specific limit at check-in time to avoid "surprise" additional charge […] at checkout. Buffet was excellent and offered wide variety of food items. Read moreGenuine Hotels.com guest review
Restaurant was very goodGenuine Hotels.com guest review
"Great place to stay!"
Close to restaurants but nice also had nice one in hotel. Staff was pleasant and helpful.Genuine Expedia guest review
"overnight stay for wheaton college visit"
Very nice. Parents with two high school children. Everything was great. Clean room. Proximity to Wheaton and major roads. Very comfortable beds. Quiet at night.Genuine Hotels.com guest review
"MOTELS HAVE BETTER SERVICE THAN THIS PLACE!!!"
TERRIBLE PLACE TO STAY!!! I usually NEVER rate places, but this place was so awful I had to warn people!!! My sister's room had a strange looking bug right on the middle of the bedspread!!! UGH! Hotel floors were dirty and rooms were cramped. BREAKFAST is SUCH A JOKE!!! My reservation said that full breakfast was included, but that is not true. You […] still have to pay a portion and if you have kids eat, it's even more expensive!! Don't stay here if you expect to have a nice leisurely breakfast! The restaurant that serves breakfast charges an extra $2.50 for COFFEE AND/OR ORANGE JUICE which is so ridiculous!!! The suite that I upgraded to since I was so cramped in my room had such loud music playing next to it!!! HEED MY WARNING!!! Don't spend your money here!!! Read moreGenuine Hotels.com guest review
We were in a handicapped accesible room. when we took a shower, the water ran everywhere including out the door onto the carpet.Genuine Hotels.com guest review
"comfortable for a family of four"
I appreciated the quiet and privacy afforded by this hotel. With two young children, distractions and disruptions are unneeded -- we have enough of our own. Two nights in this hotel left us well-rested and still a happy family. The staff was helpful, even when on a smoke break. Two fellows offered to help me carry our stuff upstairs. I declined, but […] appreciated the offer. Good location, easy access to major roads. It seems like a complimentary breakfast is a big selling point these days for me -- that was missing from the amenities. I had to leave at 5:40, and there was no coffee ready yet. That was a bit disappointing. All together, however, a good stay! Read moreGenuine Hotels.com guest review
"Good west-suburban Chicago location"
Late check-in was easy, lots of nice facilities.Genuine Hotels.com guest review
We had stayed at this hotel several years ago, and I don't remember it being this nice. The staff was friendly and accommodating, and our suite was nice and clean. We would definitely stay here again.Genuine Hotels.com guest review
I really enjoyed the customer service. The full breakfast was the best.Genuine Hotels.com guest review
My daughter and I were visiting Wheaton College for a reunion. The location was very convenient, especially since we had to drive from the college back to the hotel at night.Genuine Hotels.com guest review
Non-smoking room smelled like smokeGenuine Hotels.com guest review
My room was inundated with smoke from a guest next door.....on a non-smoking floor, that was very frustrating and bothersome. The rooms need updating: peeling wallpaper, tub with stopper that doesn't work....but great location for why I was there. Front desk staff and manager were very nice.Genuine Hotels.com guest review
It was fine for a quick night stay, no hassle and clean. The restaurant on premises is a plus.Genuine Hotels.com guest review
Very pleasing; quite. I like the Front desk employees, they are very helpful.Genuine Expedia guest review
Great hotel. Very clean. Friendly staff. Conveniently located in good area.Genuine Hotels.com guest review
Pool and hot tub was very dirtyGenuine Hotels.com guest review
I enjoyed my stay, and I was nervous at first because I wanted to stay at the hampton inn but found that there is no difference, and the cost is great.Genuine Hotels.com guest review
"Carol Stream Holiday Inn, Perfect."
Very friendly and professional staff. They assisted me in more than I had expected! I asked just for a few simple things, and they were there, happily. And a room I had requested was sold out (a wedding was booked) so they upgraded me to a suite for a few dollars more. It was great! I was just staying for just one day and myself and friends enjoyed […] the pool and hottub in the afternoon. Perfect for visiting back to "Home". Thank you so very much, it made my visit that much more special. Read moreGenuine Hotels.com guest review
"Close to Wheaton, IL"
We have stayed several times at this hotel when we visit in-laws in Wheaton. We have been very happy with the accomodations. The front desk staff are friendly, the pool and hot tub are a hit with kids and adults. The attached restaurant serves a really good breakfast---try to include it with your hotel stay!Genuine Hotels.com guest review
"Good Clean Economical get away spot"
The staff very friendly, anticipated our questions. Did not get annoyed when we enquired about things to do. Pool was clean. Hotel Restaurant good variety of food. The quality/ tastiness / presentation all rated high on our personal score! It was a good stay. We will come again.Genuine Hotels.com guest review
Nous avons passé un très beau séjour de 5 nuits avec nos deux enfants. Les gens y sont vraiment tr<es sympatique. On y retournerait sans hésitation.Genuine Hotels.com guest review
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