Very nice hotel in a very nice, clean and new section of Santiago. Hotel staff very nice & helpful. Majority spoke and understood English. I would stay there again. Only issue I had is the cost per night but it was still one of the more reasonable ones in the area.Genuine Expedia guest review
lack of wifi signal in common areas was a big frustration. worked great in room, however. this is my 2nd stay at this hotel and i would gladly return. people are great and rooms are nice.Genuine Hotels.com guest review
"Nice location , hold room and decoration furniture"
I was disappointed with the room . Furniture ,bathroom /shower niot updated . Slippery floor . Lighting in the room .Genuine Expedia guest review
"Great hotel in a great location."
This hotel exceeded our expectations in every way. The location was unbeatable, just steps from the Metro and across the street from Parque Arauco shopping center. Breakfast was included, and the buffet was very nice.Genuine Hotels.com guest review
"Great hotel in great location"
The hotel was about 50 yards from the entrance to the Metro, which made it very easy to get around. It was also across the street from Parque Arauco, an older but still very nice shopping center. Our room's A/C was not working properly. We did not complain because we were only staying there one night, and by the time we noticed, we had already gone […] to bed. Read moreGenuine Hotels.com guest review
Excellent. The staff was very hospitable. The room was nice. The fitness center needs some upgrades but it was adequate. The highlight of our stay was our dinner at La Fattoria, the hotel restaurant. The food was outstanding. Kudos to the chef and sous chef!Genuine Hotels.com guest review
Response by Regal Pacific Hotel Santiago Dear guest, Thanks for your kind comments and for sharing them here. It was our pleasure having you with us. Shall your travel plans bring you back to Santiago we hope to see you again. Best regards, Marco Antonio Sáez Director of Operations Hotel Regal Pacific – Santiago
This hotel has to be at least 30 years old and needs a renovation. The rooms furniture, carpet and bathroom are old and wore out. Stay away from this hotel, there are much better options in Santiago, specially for the rate they chargeGenuine Hotels.com guest review
Response by Regal Pacific Hotel Santiago Dear guest, We are sorry to hear that your stay with us wasn't up to your expectations. Rest assure that our hotel is constantly being renovated. In fact all our room furniture was renovated a few months ago. We are a classic hotel and our furniture reflects our style. Thanks for choosing us and we hope to see you again. Best regards, Marco Antonio Sáez Director of Operations Hotel Regal Pacific – Santiago
"Great hotel with amazing service"
Great service! Amazing breakfast! They made my husband and I feel like royalty. We will definitely stay there again!Genuine Expedia guest review
"Would go again"
Service was excellent and facilitates very comfortable. Location is very good with shopping and metro across the street. I upgraded from regular room to Junior Suite and it was worth it. Nothing super special, but very nice and comfortable with a great staff.Genuine Hotels.com guest review
Hotel is great, convenient to public transportation. Easily got to the downtown area.. THe rooms are amazing, absolutely beautiful. Service is wonderful. HIghly recommendGenuine Hotels.com guest review
"Good Business option"
Location and basics at reasonable(Expedia,not rack)rates.Genuine Expedia guest review
Response by Regal Pacific Hotel Santiago Dear Guest; The time devoted to a review for us on TripAdvisor is appreciated. We'll be waiting for your next visit, with the same amenities you already know. Best Regards, Marco Antonio Sáez Director of Operations Regal Pacific Hotel - Santiago
hotel was really very nice but we had an issue checking in hotels..com had an explantion of the room with a view of the mountains and alarge room with a lot of amenities but the hotel said we had only paid for a standard room fortunately i had a copy of the reservation and the management finally gave us the correct roon.. However, I would be careful […] as to how this error occurred I dont know whose mistake it was Read moreGenuine Hotels.com guest review
Good, but with smell of smoke in a “free smoke room”.Genuine Hotels.com guest review
"Great value for the price"
Great hotel for the price. The staff was always helpful and the secured access to the rooms and facilities are a good security measure. Located in a safe area between 2 major tourist areas and malls and right next to a metro train stop. Very convenient. The hotel is definitely an older style ('80s) design. Great breakfasts! Room service food could improve […] but not too bad. Overall good, safe hotel for the money. Read moreGenuine Expedia guest review
Response by Regal Pacific Hotel Santiago Dear Guest; Thank you for your positive comments and for having taken time to share with the TripAdvisor community. We are glad to hear that you enjoyed your stay with us. For us it was a pleasure to welcome you to our hotel. Thanks again for choosing us and hope to have the pleasure of welcoming you again in the very near future. Best Regards, Marco Antonio Sáez Director of Operations Regal Pacific Hotel - Santiago
"Very quaint hotel staff helpful and friendly"
I would absolutely stay here again, comfortable beds, quiet, great buffet breakfast each morning too. Loved the views of the Andes from the bathroom each morning.Genuine Hotels.com guest review
"I WILL BE BACK !!!!"
THE LOCATION AND VIEWS WERE GREAT. THE STAFF, RESTAURANT, EVERYTHING EXCEPTIONAL.Genuine Expedia guest review
Response by Regal Pacific Hotel Santiago Hello ; Thank you for your kind words about us here. We appreciate, and look for constant feedback from our guests, since your guidelines is what helps us improve everyday. We are truly glad you had a great time with us, and hope to see you again soon. Greetings, Marco Antonio Sáez Director of Operations Hotel Regal Pacific – Santiago
"Not worth the money"
We had arranged in advance for the hotel to have a car meet us at the airport. Instead of curb service, the driver parked the car more than two blocks away and we had to walk - luggage and all. We arrived in the morning after a long overnight flight and we had to wait at the hotel over four hours for a room. They wanted us to pay for an extra night […] even though they knew in advance of our arrival time. This is not the way for a highly rated hotel to treat guests. Read moreGenuine Expedia guest review
Response by Regal Pacific Hotel Santiago Dear Guest; We thank you for your words. Obviously the situation you experienced in two occasions with us were not the best, and we deeply regret every single incident you have. Be sure that your case has also been completely analized and corrected, to avoid such unfortunate things to ever happen. We are very clear of our mistakes, and, if possible, on any new visit you may have, we will surely live up to the standards we have met in other cases. Our best regards Marco Antonio Sáez Director of Operations Hotel Regal Pacific – Santiago
"GREAT SERVICE AND ATTITUDE"
LOCATION WAS EXCELLANT AND SERVICE BETTER. THE STAFF COULD NOT DO ANY MORE TO TRY TO PLEASE THEIR GUIESTS.Genuine Hotels.com guest review
Very pleased with our stay. Good location. Very good buffet breakfast. Dinner was not great. Would not dine there again.Genuine Hotels.com guest review
We arrived early prior to the 3:00 pm check-in. We were given a voucher for two free drinks in the bar. Our room was ready in five minutes. The room was clean, very nice. The hotel seemed to have a lot of local business travelers. Breakfast was a nice buffet. The staff was very nice and helpful. Location was a it out of the main town. A mall is located […] across the street. We felt very safe in the area. I would recommend it to anyone. Read moreGenuine Expedia guest review
"Good and bads"
I arrived to the hotel and the bellboy gave me a nasty look because I did not need help with my luggage. Also, the bellboy seemed annoyed about me not wanting to be taken to my room, which is something I don't need help for. I can understand that he is looking to earn a tip, but why do I have to feel forced to utilize a service I do not need, so he […] can get his tip. In general the hotel is way overstated in the internet pictures, although it is not a bad place. Read moreGenuine Hotels.com guest review
Clean but too small, too old. Too expensive compared to the money I paid. I would only consider it if it is around 95USD, it is a 3 star hotel maximum.Genuine Expedia guest review
"Great Hotel where to stay"
Nice place to stay for everyone, real confortable, a few steps from the Manquegue Metro StationGenuine Expedia guest review
excellent room and good serviceGenuine Hotels.com guest review
"OK Hotel, but not recommend it."
This hotel needs remodeling the capet was dirty and had spots on.Genuine Expedia guest review
"Regal Pacific Santiago"
Hotel was not 4-5* more 2-3 * Rooms were very small and we had a the dirtiest carpet, we had to ask to be moved. No swimming pool, only a knee high paddling pool doubling as a spa. General look was tired... staff were OK if they spoke a few words of English, if not, we were offered no help. Shuttle to shops was not offered, transfer to the airport was […] a mess, and expensive. Breakfast was fresh fruit, plus a hot. breakfast OK. Room was not always cleaned well, and supplies limited. We booked 4 nights and wished we had only booked 1. Read moreGenuine Hotels.com guest review
If you're looking for a nicer hotel, upscale area, I would not recommend this one. BUT, the 'deluxe' room was unavailable n maybe that makes a difference? Our room was clean but dingy. The air conditioning unit was loud n ineffective, tech explained a/c at full capacity n all the rooms were the same. He brought a loud fan n the rotating mechanism didn't […] work. He said that's all they had. I couldn't sleep, the noise had me dreaming I was in a train station w/ trains constantly passing me on both sides. I finally sat up, tried to get on the internet thru my laptop and no internet. All night, all morning. The front desk mgr the next day apologized when I told him I was checking out bcuz the room was unacceptable and wanted a refund for the second day that I had paid for. He put us into a Jr. Suite which was 'satisfactory'. Furnishings outdated, room still smelled smoky, especially at the bed even tho he said it was a non-smoking floor. So they brought a fan in! That one didn't rotate either. No internet again. Tech determined the wireless only worked in certain spots in the room. Not on the bed... He did send a fruit plate and a bottle of wine, which was appreciated. I did NOT feel good about walking in the area. Final disappointment: someone raved in reviews about the chef being the 'best in the city'. Our chef prepared our Caesar Salad w lettuce was not romaine (!!), no way was that cheese parmesan, and the dressing was not familiar. Read moreGenuine Expedia guest review
They let us to make an early check in, It's near to main business buildings.Genuine Expedia guest review
"Comfortable, clean and works well"
The hotel was very comfortable, well located along a major subway line. Room was clean and a good size. Hotel staff were very helpful - be it for restaurant recommendations, sites to see or other travel suggestions. Loved the variety and quality of the breakfast buffet. TV channels offered BBC so one could keep up with international news.Genuine Expedia guest review
"TOP 5 SERVICE"
Good location, top quality service, people always looking to serve you. Breakfast with full assort of fruits, breads, fresh juces. Nice Mojito welcome coctail with a friendly barman. Good experience, rooms could be better mainteined.Genuine Hotels.com guest review
"Central to Santiago , near shopping and restaurant"
Great hotel. Would certainly stay there and recommend to all our friends. The staff were so helpful and the hotel was clean and well presented. Our room was very comfortable. A bit disappointed it didn't have a bigger pool but you can't have everything. Breakfast was very varied and everything fresh.Genuine Expedia guest review
"Definitely I will recommem it."
Very kind staff. All extremely clean and well decorated. As small recommendation I would improve the internal system of lighting of the room and would install a master control as well. What is not fine, is the cost of the cab. They charge 3 times the regular price. I tested them.Genuine Expedia guest review
"Comfortable city break"
A very friendly and relaxing city hotel. Although there was a suggestion that we could meet with undesirable types in the Metro, we used it extensively and found it perfectly safe and easy to find your way around. Nearest station is very close to hotel.Genuine Expedia guest review
"Nice hotel close to subway on a good location"
Nice hotel with very helpful staff on a nice neighbourhood close to subway and to a shopping centerGenuine Expedia guest review
Very obliging staff. Reception very good English. Concierges were very helpful with good English. Rooms very clean and comfortable. In banking area in the north but still cheap cab fare to any spot. Food good. Highly recommend.Genuine Expedia guest review
"Good hotel in the city"
This is a very good hotel. Our room was excellent with plenty of room. The staff were friendly,even smiling at our poor attempts to speak Spanish, and helpful.Genuine Expedia guest review
"Great location with attention to taxi service"
The location is excellent, connected with the metro. Only a few blocks can arrive the famous mall Blvd, the big shopping center with great view Andes. The service is just fine, but the taxi service of the hotel is not there. Do prepare exactly the taxi fee to the hotel taxi dtiver, because they always said that they do not have enough change to give […] back. Ex: our taxi fee was 25000 pesos, we gave 30000 pesos. The driver just gave us back 3000 pesos, saying that just what he had. Be careful for that. Read moreGenuine Hotels.com guest review
Hotel was really great. Our room spacious, double beds, and a sofa, only complaint was the smell of cigar / cigarettes lingering in the room. Able to open windows however. Meals very good and would stay there again.Genuine Hotels.com guest review
Response by Regal Pacific Hotel Santiago Dear Guest; Hello We thank you for your kind words at TripAdvisor. Thanks Given back to the feed by passagers like you, we improve on a daily basis. We hope on seeing you soon, at Regal Marco Antonio Sáez Director of Operations Regal Pacific Hotel - Santiago
"A good one but..."
I have had a 3 days stay. The staff are very good and very friendly. The property is a bit old. But the room, especially the shower need not be so badly maintained. Comfortable beds, which is a plus. The restaurant menu could have been better for the breakfast.Genuine Hotels.com guest review
Response by Regal Pacific Hotel Santiago Dear Guest; First of all, thank you for the time taken to evaluate us by TripAdvisor. We deeply regret the situation you experienced with us, and we will take measures appropriate to not happen again. Despite that, we ensure that it is exceptional, because our standard is the best service to our passengers, so care miss that on your next visit everything will be according to your expectations. Marco Antonio Sáez Director of Operations Regal Pacific Hotel - Santiago
Most enjoyable with hotel staff very helpfulGenuine Hotels.com guest review
Response by Regal Pacific Hotel Santiago Dear Guest; Thanks for sharing your experience at our hotel with the TripAdvisor community. Our hotel is conveniently located indeed with very affordable prices, que makes it a superb choice for travelers visiting Santiago. Certainly We hope to see you back in the near future. Marco Antonio Sáez Director of Operations Regal Pacific Hotel - Santiago
"Traditional style hotel"
Lovely large room with Mountain views. Great location for the metro system. I hired a car (mistake!) but the hotels location on a main route into the city centre meant navigating was easy and fairly quick into Providencia. Free parking was a bonus as was the welcome drink. Buffet breakfast was great with loads of really fresh fruit and hot choices.Genuine Hotels.com guest review
"A break in Santiago"
Breakfast is excellent with a wide variety of fruit, desserts and other choices. Staff is highly friendly and helpful and very comfortable bedGenuine Expedia guest review
A very nice hotel with excellent staff. Concierge was most helpful as were front desk staff and restaurant staff.Genuine Hotels.com guest review
"Great place to stay"
We were pleased with the hotel room and impressed by their saving power by using the room key to operate lights and air conditioning to elimate unneeded use of power. Everything was very clean and well kept. The breakfast buffet was excellent and there was a good variety of foods available. The restaurant was very nice and the menu had lots of choices. […] We felt very safe in the hotel and area surrounding. We found shops close nearby and the people were friendly. Read moreGenuine Expedia guest review
Well placed and confortable room.Genuine Hotels.com guest review
Hotel organizado, limpo, pessoal bem treinado e educado, apenas um garçom foi extremamente mau educado com a gente, tirando isso, tudo correu muito bemGenuine Hotels.com guest review
Hotel muito bom, a 30m da linha 1 do metro que te leva para todos os lugares. Café da manhã com boa variedade de frutas e muito bem servido. Atendimento excelente.Genuine Hotels.com guest review
"Great location and hotel."
I only stayed a couple of nights but everything was great.Genuine Hotels.com guest review
excelente ubicación, servicios muy buenosGenuine Hotels.com guest review
"Excelente Custo x Beneficio. Acomodação perfeita !"
Hotel ótimo! Instalações bem conservadas ! Quarto amplo e bem decorado ! Limpeza elogiável à qualquer prova ! Café da manhã abundante e delicioso ! Equipe de atendimento cordial e prestativa! Estadia perfeita com ótimo custo x benefício. Recomendo !Genuine Hotels.com guest review
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