All hotels in Santiago, Chile
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereAv. Apoquindo 5680, Santiago, Region Metropolitana, Chile, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 201 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.3
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5.0 / 5Outstanding
"Stay Here!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I stayed two and a half nights at this wonderful, full service hotel. Both my girlfriend and I enjoyed this property completely. The staff is totally professional yet absolutely personable. From the from desk to the bell service, everything made it worth the stay. Breakfast is absolutely amazing, including white tablecloth service. I was catching the redeye, so they let me have a 21:00hrs checkout, for a very fair extra charge. It is located steps from the metro/subway system, in a very very safe and clean neighborhood. I plan to stay here again...Soon! Many many thanks to the great staff. They were so nice that I brought a pizza for them one night! I hope that they remember me by that!!!
Genuine Hotels.com guest review
Response by Regal Pacific Hotel Santiago
Dear Guest, Thank you for choosing our hotel during your last stay in Santiago. For us it was a pleasure to meet you. Thank you for sharing your experience with the TripAdvisor community. It is always nice to read comments like yours. If your travel plans bring you back to Santiago we hope to have the pleasure of welcoming you again. Warm Regards, Marco Antonio Sáez
 Director of Operations
 Hotel Regal Pacific – Santiago
2 night romance trip Feb 22, 2015
Donnie
US
5.0 / 5Outstanding
"Excellent Service and Accomodations"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff was extremely helpful in arranging economical transportation, tours and currency exchange for us. Most could speak fluent English! Free Breakfast offered an outstanding variety of food and beverages. We would want to come back here next trip.
Genuine Hotels.com guest review
4 night romance trip Feb 14, 2015
Gerald W
US
5.0 / 5Outstanding
"Regal Pacific Hotel, Santiago"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The room was great, as was the breakfast buffet The hotel was quiet and very comfortable. It was located very near the subway, which was clean and easily accessed.
Genuine Hotels.com guest review
2 night romance trip Feb 14, 2015
Cynthia
US
5.0 / 5Outstanding
"Exceptional Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I decided to spend 5 days in the Santiago area after a 20-day cruise from Buenos Aires to Valparaiso via Antartica. We pre-booked at the Regal Pacific in Santiago through Expedia. We expected good-to-excellent service based on reviews but ... we ended up an amazing stay mainly due to the outstanding professionnalism of all hotel staff. Their constant enthusiasm and willingness to assist in all aspects of our "tourist" expectations greatly contributed to an excellent stay in one of the most beautiful city in South America.
Genuine Expedia guest review
Other trip Feb 4, 2015
J-R H
US
5.0 / 5Outstanding
"Excellent city hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We arrived in Santiago after a 19 day cruise and were welcomed to this hotel. The staff was extremely helpful. We were able to book tours quickly. The hotel is located in an area where walking is safe, was close to an excellent restaurant (recommended by staff) and to a very large shopping mall with many restaurants. The weather, of course, was warm and sunny and very much needed after visiting Antarctica. We were there for 3 full days and 2 nights and would highly recommend the hotel. Please note, that English is not spoken by everyone. And our Spanish was very limited.
Genuine Expedia guest review
Other trip Feb 4, 2015
Sam
US
4.0 / 5Excellent
"Super staff! The hotel was very accommodating."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had our flight cancel at midnight while we were at the airport and they sent a driver and gave us 3 rooms at the last minute as we brought some other stranded passengers with us. The driver was SO nice and managed to get all of us and the luggage into the van. I also loved their beds...VERY COMFORTABLE!
Genuine Expedia guest review
Other trip Jan 21, 2015
Sandi
US
4.0 / 5Excellent
"Nice hotel, but..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is very clean and with great staff. Its location is not really need any good restaurants, though it is next to a subway entrance if needed. The hotel's restaurant has a very limited menu in my opinion, however the food is very good. Unfortunately the Pisco Sour (via a free drink coupon they provide at check-in) is not good at all. Regardless I do recommend this hotel to travelers to Santiago.
Genuine Expedia guest review
Other trip Dec 17, 2014
Bob
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel in a very nice, clean and new section of Santiago. Hotel staff very nice & helpful. Majority spoke and understood English. I would stay there again. Only issue I had is the cost per night but it was still one of the more reasonable ones in the area.
Genuine Expedia guest review
Other trip Mar 20, 2014
Ron
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
lack of wifi signal in common areas was a big frustration. worked great in room, however. this is my 2nd stay at this hotel and i would gladly return. people are great and rooms are nice.
Genuine Hotels.com guest review
5 night trip Mar 3, 2014
bill
US
3.0 / 5Good
"Nice location , hold room and decoration furniture"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
I was disappointed with the room . Furniture ,bathroom /shower niot updated . Slippery floor . Lighting in the room .
Genuine Expedia guest review
Other trip Mar 9, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel in a great location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel exceeded our expectations in every way. The location was unbeatable, just steps from the Metro and across the street from Parque Arauco shopping center. Breakfast was included, and the buffet was very nice.
Genuine Hotels.com guest review
1 night family trip Feb 21, 2014
Alex
US
5.0 / 5Outstanding
"Great hotel in great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was about 50 yards from the entrance to the Metro, which made it very easy to get around. It was also across the street from Parque Arauco, an older but still very nice shopping center. Our room's A/C was not working properly. We did not complain because we were only staying there one night, and by the time we noticed, we had already gone to bed.
Genuine Hotels.com guest review
1 night family trip Feb 21, 2014
Alex
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
We loved all the experience at Regal Pacific Hotel. We got a luxury room, wich was big and had a wonderful view of the Andes. The room was really clean. All the people that works at the hotel are very atentious and polite. Breakfast was nice and the location of the hotel is good, close to Parque Arauco Shopping and with a subway station right on the corner, so it's possible to use the subway to go to the main tourist points, restaurants and Costanera Shopping. We would definitelly recomend it.
Genuine Venere guest review
Other trip Dec 19, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent. The staff was very hospitable. The room was nice. The fitness center needs some upgrades but it was adequate. The highlight of our stay was our dinner at La Fattoria, the hotel restaurant. The food was outstanding. Kudos to the chef and sous chef!
Genuine Hotels.com guest review
Response by Regal Pacific Hotel Santiago
Dear guest, Thanks for your kind comments and for sharing them here. It was our pleasure having you with us. Shall your travel plans bring you back to Santiago we hope to see you again. Best regards, Marco Antonio Sáez Director of Operations Hotel Regal Pacific – Santiago
1 night trip Aug 15, 2013
RC
US
1.0 / 5Poor
"Bad Choice"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
This hotel has to be at least 30 years old and needs a renovation. The rooms furniture, carpet and bathroom are old and wore out. Stay away from this hotel, there are much better options in Santiago, specially for the rate they charge
Genuine Hotels.com guest review
Response by Regal Pacific Hotel Santiago
Dear guest, We are sorry to hear that your stay with us wasn't up to your expectations. Rest assure that our hotel is constantly being renovated. In fact all our room furniture was renovated a few months ago. We are a classic hotel and our furniture reflects our style. Thanks for choosing us and we hope to see you again. Best regards, Marco Antonio Sáez Director of Operations Hotel Regal Pacific – Santiago
4 night business trip Jun 23, 2013
Carlos
US
5.0 / 5Outstanding
"Great hotel with amazing service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great service! Amazing breakfast! They made my husband and I feel like royalty. We will definitely stay there again!
Genuine Expedia guest review
Other trip May 21, 2013
A Traveler
US
5.0 / 5Outstanding
"Would go again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Service was excellent and facilitates very comfortable. Location is very good with shopping and metro across the street. I upgraded from regular room to Junior Suite and it was worth it. Nothing super special, but very nice and comfortable with a great staff.
Genuine Hotels.com guest review
7 night business trip Mar 28, 2013
Mark
US
5.0 / 5Outstanding
"wonderful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel is great, convenient to public transportation. Easily got to the downtown area.. THe rooms are amazing, absolutely beautiful. Service is wonderful. HIghly recommend
Genuine Hotels.com guest review
3 night family trip Mar 2, 2013
A Traveler
US
4.0 / 5Excellent
"Good Business option"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Location and basics at reasonable(Expedia,not rack)rates.
Genuine Expedia guest review
Response by Regal Pacific Hotel Santiago
Dear Guest; The time devoted to a review for us on TripAdvisor is appreciated. We'll be waiting for your next visit, with the same amenities you already know. Best Regards, Marco Antonio Sáez Director of Operations Regal Pacific Hotel - Santiago
Other trip Mar 13, 2013
A Traveler
US
5.0 / 5Outstanding
"reservation problem"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
hotel was really very nice but we had an issue checking in hotels..com had an explantion of the room with a view of the mountains and alarge room with a lot of amenities but the hotel said we had only paid for a standard room fortunately i had a copy of the reservation and the management finally gave us the correct roon.. However, I would be careful as to how this error occurred I dont know whose mistake it was
Genuine Hotels.com guest review
2 night trip Feb 12, 2013
Suzanne
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Good, but with smell of smoke in a “free smoke room”.
Genuine Hotels.com guest review
7 night trip Jan 26, 2013
A Traveler
US
3.0 / 5Good
"Great value for the price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Great hotel for the price. The staff was always helpful and the secured access to the rooms and facilities are a good security measure. Located in a safe area between 2 major tourist areas and malls and right next to a metro train stop. Very convenient. The hotel is definitely an older style ('80s) design. Great breakfasts! Room service food could improve but not too bad. Overall good, safe hotel for the money.
Genuine Expedia guest review
Response by Regal Pacific Hotel Santiago
Dear Guest; Thank you for your positive comments and for having taken time to share with the TripAdvisor community. We are glad to hear that you enjoyed your stay with us. For us it was a pleasure to welcome you to our hotel. Thanks again for choosing us and hope to have the pleasure of welcoming you again in the very near future. Best Regards, Marco Antonio Sáez Director of Operations Regal Pacific Hotel - Santiago
Other trip Feb 4, 2013
Average Joe
US
4.0 / 5Excellent
"Very quaint hotel staff helpful and friendly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I would absolutely stay here again, comfortable beds, quiet, great buffet breakfast each morning too. Loved the views of the Andes from the bathroom each morning.
Genuine Hotels.com guest review
3 night business trip Jan 20, 2013
A Traveler
US
5.0 / 5Outstanding
"I WILL BE BACK !!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
THE LOCATION AND VIEWS WERE GREAT. THE STAFF, RESTAURANT, EVERYTHING EXCEPTIONAL.
Genuine Expedia guest review
Response by Regal Pacific Hotel Santiago
Hello ; Thank you for your kind words about us here. We appreciate, and look for constant feedback from our guests, since your guidelines is what helps us improve everyday. We are truly glad you had a great time with us, and hope to see you again soon. Greetings, Marco Antonio Sáez
 Director of Operations
 Hotel Regal Pacific – Santiago
Other trip Jan 20, 2013
A Traveler
US
2.0 / 5Fair
"Not worth the money"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had arranged in advance for the hotel to have a car meet us at the airport. Instead of curb service, the driver parked the car more than two blocks away and we had to walk - luggage and all. We arrived in the morning after a long overnight flight and we had to wait at the hotel over four hours for a room. They wanted us to pay for an extra night even though they knew in advance of our arrival time. This is not the way for a highly rated hotel to treat guests.
Genuine Expedia guest review
Response by Regal Pacific Hotel Santiago
Dear Guest;

 We thank you for your words. Obviously the situation you experienced in two occasions with us were not the best, and we deeply regret every single incident you have. Be sure that your case has also been completely analized and corrected, to avoid such unfortunate things to ever happen. We are very clear of our mistakes, and, if possible, on any new visit you may have, we will surely live up to the standards we have met in other cases. Our best regards Marco Antonio Sáez
 Director of Operations
 Hotel Regal Pacific – Santiago
Other trip Jan 13, 2013
Ann
US
5.0 / 5Outstanding
"GREAT SERVICE AND ATTITUDE"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
LOCATION WAS EXCELLANT AND SERVICE BETTER. THE STAFF COULD NOT DO ANY MORE TO TRY TO PLEASE THEIR GUIESTS.
Genuine Hotels.com guest review
3 night romance trip Dec 22, 2012
A Traveler
US
4.0 / 5Excellent
"Excellent value"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very pleased with our stay. Good location. Very good buffet breakfast. Dinner was not great. Would not dine there again.
Genuine Hotels.com guest review
2 night family trip Dec 23, 2012
Robert
US
5.0 / 5Outstanding
"Santiago Trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We arrived early prior to the 3:00 pm check-in. We were given a voucher for two free drinks in the bar. Our room was ready in five minutes. The room was clean, very nice. The hotel seemed to have a lot of local business travelers. Breakfast was a nice buffet. The staff was very nice and helpful. Location was a it out of the main town. A mall is located across the street. We felt very safe in the area. I would recommend it to anyone.
Genuine Expedia guest review
Other trip Dec 5, 2012
A Traveler
US
3.0 / 5Good
"Good and bads"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
I arrived to the hotel and the bellboy gave me a nasty look because I did not need help with my luggage. Also, the bellboy seemed annoyed about me not wanting to be taken to my room, which is something I don't need help for. I can understand that he is looking to earn a tip, but why do I have to feel forced to utilize a service I do not need, so he can get his tip. In general the hotel is way overstated in the internet pictures, although it is not a bad place.
Genuine Hotels.com guest review
1 night business trip Nov 17, 2012
Alex
US
3.0 / 5Good
"Not recommenddated"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Clean but too small, too old. Too expensive compared to the money I paid. I would only consider it if it is around 95USD, it is a 3 star hotel maximum.
Genuine Expedia guest review
Other trip Oct 13, 2012
A Traveler
US
4.0 / 5Excellent
"Great Hotel where to stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Nice place to stay for everyone, real confortable, a few steps from the Manquegue Metro Station
Genuine Expedia guest review
Other trip Jun 25, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Great staff"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We arrived early but the staff was able to let us check in without additional costs, we arrived at 10:30 am. The only disappointment was that the lounge was under construction, so there was nowhere to go to just sit and relax.
Genuine Hotels.com guest review
1 night trip Sep 17, 2014
Char
MX
5.0 / 5Outstanding
"Comfortable, clean and works well"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was very comfortable, well located along a major subway line. Room was clean and a good size. Hotel staff were very helpful - be it for restaurant recommendations, sites to see or other travel suggestions. Loved the variety and quality of the breakfast buffet. TV channels offered BBC so one could keep up with international news.
Genuine Expedia guest review
Other trip Mar 17, 2014
A Traveler
CA
4.0 / 5Excellent
"TOP 5 SERVICE"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Good location, top quality service, people always looking to serve you. Breakfast with full assort of fruits, breads, fresh juces. Nice Mojito welcome coctail with a friendly barman. Good experience, rooms could be better mainteined.
Genuine Hotels.com guest review
3 night trip Feb 25, 2014
A Traveler
IE
5.0 / 5Outstanding
"Central to Santiago , near shopping and restaurant"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel. Would certainly stay there and recommend to all our friends. The staff were so helpful and the hotel was clean and well presented. Our room was very comfortable. A bit disappointed it didn't have a bigger pool but you can't have everything. Breakfast was very varied and everything fresh.
Genuine Expedia guest review
Other trip Mar 5, 2014
DD
GB
5.0 / 5Outstanding
"Definitely I will recommem it."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very kind staff. All extremely clean and well decorated. As small recommendation I would improve the internal system of lighting of the room and would install a master control as well. What is not fine, is the cost of the cab. They charge 3 times the regular price. I tested them.
Genuine Expedia guest review
Other trip Feb 9, 2014
Frecuent travel
CA
5.0 / 5Outstanding
"Comfortable city break"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
A very friendly and relaxing city hotel. Although there was a suggestion that we could meet with undesirable types in the Metro, we used it extensively and found it perfectly safe and easy to find your way around. Nearest station is very close to hotel.
Genuine Expedia guest review
Other trip Feb 6, 2014
Charles
GB
5.0 / 5Outstanding
"Nice hotel close to subway on a good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel with very helpful staff on a nice neighbourhood close to subway and to a shopping center
Genuine Expedia guest review
Other trip Feb 3, 2014
adriana
CA
5.0 / 5Outstanding
"great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very obliging staff. Reception very good English. Concierges were very helpful with good English. Rooms very clean and comfortable. In banking area in the north but still cheap cab fare to any spot. Food good. Highly recommend.
Genuine Expedia guest review
Other trip Feb 3, 2014
neil
AU
5.0 / 5Outstanding
"Good hotel in the city"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
This is a very good hotel. Our room was excellent with plenty of room. The staff were friendly,even smiling at our poor attempts to speak Spanish, and helpful.
Genuine Expedia guest review
Other trip Jan 21, 2014
Lesley
AU
3.0 / 5Good
"Great location with attention to taxi service"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The location is excellent, connected with the metro. Only a few blocks can arrive the famous mall Blvd, the big shopping center with great view Andes. The service is just fine, but the taxi service of the hotel is not there. Do prepare exactly the taxi fee to the hotel taxi dtiver, because they always said that they do not have enough change to give back. Ex: our taxi fee was 25000 pesos, we gave 30000 pesos. The driver just gave us back 3000 pesos, saying that just what he had. Be careful for that.
Genuine Hotels.com guest review
2 night romance trip Dec 21, 2013
A Traveler
SG
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was really great. Our room spacious, double beds, and a sofa, only complaint was the smell of cigar / cigarettes lingering in the room. Able to open windows however. Meals very good and would stay there again.
Genuine Hotels.com guest review
Response by Regal Pacific Hotel Santiago
Dear Guest; Hello We thank you for your kind words at TripAdvisor. Thanks Given back to the feed by passagers like you, we improve on a daily basis. We hope on seeing you soon, at Regal Marco Antonio Sáez Director of Operations Regal Pacific Hotel - Santiago
1 night trip Nov 16, 2013
A Traveler
AU
3.0 / 5Good
"A good one but..."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
I have had a 3 days stay. The staff are very good and very friendly. The property is a bit old. But the room, especially the shower need not be so badly maintained. Comfortable beds, which is a plus. The restaurant menu could have been better for the breakfast.
Genuine Hotels.com guest review
Response by Regal Pacific Hotel Santiago
Dear Guest; First of all, thank you for the time taken to evaluate us by TripAdvisor. We deeply regret the situation you experienced with us, and we will take measures appropriate to not happen again. Despite that, we ensure that it is exceptional, because our standard is the best service to our passengers, so care miss that on your next visit everything will be according to your expectations. Marco Antonio Sáez Director of Operations Regal Pacific Hotel - Santiago
4 night trip Nov 11, 2013
Sathyamoorthy N
IE
4.0 / 5Excellent
"Good location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Most enjoyable with hotel staff very helpful
Genuine Hotels.com guest review
Response by Regal Pacific Hotel Santiago
Dear Guest; Thanks for sharing your experience at our hotel with the TripAdvisor community. Our hotel is conveniently located indeed with very affordable prices, que makes it a superb choice for travelers visiting Santiago. Certainly We hope to see you back in the near future. Marco Antonio Sáez Director of Operations Regal Pacific Hotel - Santiago
2 night trip with friends Oct 9, 2013
Rodney
AU
4.0 / 5Excellent
"Traditional style hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Lovely large room with Mountain views. Great location for the metro system. I hired a car (mistake!) but the hotels location on a main route into the city centre meant navigating was easy and fairly quick into Providencia. Free parking was a bonus as was the welcome drink. Buffet breakfast was great with loads of really fresh fruit and hot choices.
Genuine Hotels.com guest review
3 night business trip Apr 18, 2013
A Traveler
GB
5.0 / 5Outstanding
"A break in Santiago"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Breakfast is excellent with a wide variety of fruit, desserts and other choices. Staff is highly friendly and helpful and very comfortable bed
Genuine Expedia guest review
Other trip Dec 14, 2012
Sergio
AU
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A very nice hotel with excellent staff. Concierge was most helpful as were front desk staff and restaurant staff.
Genuine Hotels.com guest review
4 night business trip Oct 22, 2012
Richard
CA

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Ficou a desejar"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    4.0
Combinei com reservas sobre uma garrafa de champagne para nossa chegada, afinal estavamos comemorando aniversario de 10 anos de casamento, mas esqueceram. O valor da diaria que pagamos de cerca de R$ 400,00 ficou muito a desejar para o quarto onde fomos alocados. No mais, tranquilo, tivemos muito suporte do Sr. Manuel nos passeios que queriamos realizar, muito solicito e atencioso.
Genuine Hotels.com guest review
Response by Regal Pacific Hotel Santiago
Prezado cliente: Agradecemos o tempo necessário para nos rever aqui no Expedia, uma vez que nós, como uma empresa de buscar todos os dias para melhorar. Os seus comentários e conselhos são sempre importantes para nós, e será levado em séria consideração. Lamentamos profundamente que você não tenha a melhor experiência possível com a gente, embora devemos mencionar que este ano estamos passando por um processo de renovação do quarto completo, o que nos dará um ambiente ainda mais elegante. Nós esperamos vê-lo em breve, Marco Antonio Sáez Diretor de Operações Hotel Regal Pacific - Santiago
6 night romance trip Apr 17, 2015
PATRICIA DE ARAUJO
BR
5.0 / 5Outstanding
"Hotel muy bueno"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Lo encontré muy bueno excepto por el happy hour de la noche,muy desordenado,falta más delicadeza ,poca intimidad ,es como fuente de soda para un hot dog
Genuine Hotels.com guest review
Response by Regal Pacific Hotel Santiago
Estimado huésped; Agradecemos su comentario en TripAdvisor. Estamos muy contentos que haya quedado satisfecho con nuestro Hotel. Lo esperamos pronto de vuelta, con la seguridad de poder entregarle el mejor servicio. Además, de seguro tomaremos en cuenta su consejo con respecto a nuestro Happy Hour, en aras de entregarla la mayor satisfacción a nuestros pasajeros. Atentamente, Marco Antonio Sáez
 Director of Operations
 Hotel Regal Pacific – Santiago
1 night romance trip Apr 9, 2015
maria soledad
CL
5.0 / 5Outstanding
"otimo"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
otimo hotel
Genuine Hotels.com guest review
Response by Regal Pacific Hotel Santiago
Prezado cliente,   Obrigado por escolher o nosso hotel durante a sua última estadia em Santiago. Para nós foi um prazer conhecê-lo. Obrigado por compartilhar sua experiência com a comunidade TripAdvisor. É sempre bom ler comentários como o seu.   Se os seus planos de viagem trazê-lo de volta para Santiago, esperamos ter o prazer de recebê-lo novamente. Atenciosamente, Marco Antonio Sáez Diretor de Operações Hotel Regal Pacific - Santiago
4 night family trip Apr 1, 2015
LUIZ
BR
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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