Holiday Inn Auburn-Finger Lakes Region - Auburn

left after 1 night -woke up with pink eye

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

hotel was overall as per website, only thing we didn`t like was pool area, seemed to need more natural light so that pool area was seen to be more of an upbeat area instead of that tired look. We both found the water to be on the dirty side when we used the pool. Lots of sediment in the water. Towels that were available were ok for small children but […] were too small for adults. Read more

Genuine Hotels.com guest review

Stayed here last week in a King Executive and wasn't real pleased with the room. I stayed this week and stayed in a King Feature room which in my opinion was a definite upgrade. If your staying in a King sized room I would recommend the King Feature. It is an overall nicer room. Now, if they can get the problem with the room swipe keys worked out I […] will have no complaints. 2 times in 4 days I had to go to the front desk to get my keys reset. Not happy about this after working a long day but if that's the biggest complaint I guess they're not doing too bad. Read more

Genuine Hotels.com guest review

The hotel was very accommodating in all respects. We arrived a day early and they made the transfer process extremely uncomplicated. The room was comfortable, though the sink and bathtub drained slowly. The most memorable part was the food available for breakfast and in the pub restaurant. It was obvious the chefs/cooks took pride in what they served […] and it showed in the presentation and the taste. We were pleased all around. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel staff was helpful and very nice. The hotel itself is not bad but could use an upgrade. Carpets and furniture in my room was definitely dated. Room was clean and bed was in good shape. Stayed in a king executive which comes with, of all things, a king size bed...with tiny pillows. Good location, overall a nice hotel and the price cant be beat in […] the area. Read more

Genuine Hotels.com guest review

Nice

Genuine Hotels.com guest review

This place was great. The indoor pool kept my two kids occupied all weekend. Free kids breakfast in the restaurant was awesome. Will DEFINTELY go back.

Genuine Hotels.com guest review

I have stayed here about half a dozen times. In Auburn, you can't be too picky. You can 1) stay at the Holiday Inn, or 2) you can pay a lot more and stay at one other nearby hotel, or 3) you can pay less to stay in several dumps that Auburn has to offer. Pros: If you *have* to stay in Auburn, the Holiday Inn is your best buy in terms of location, […] price, and comfort. Some staff members can be very kind and helpful. Cons: The place is a little old and run down in places. Tubs plug up easily, rust is everywhere, and you should expect to ask maintenance for some kind of help every time you stay there. If you want two beds in your room, don't expect anything larger than Double beds. A room with two Queens would be nice. If you use electronic devices, expect to have to type in the WiFi user name & password A LOT. There are some staff members who aren't terribly kind or helpful or available. For one stay, we arrived late at night, and they kept giving us keys to rooms that hadn't been cleaned yet. (The maids had been marking down on the forms that they had been cleaned, but they had not.) It took about half a dozen tries before they could find one that was actually clean. Read more

Genuine Hotels.com guest review

There was an incident that was not family friendly, but the hotel staff was wonderful about taking care of it immediately. Everything else was perfect for our family. The price was great, the room was great and the pool was sufficient for our one night hotel adventure as a family.

Genuine Hotels.com guest review

The staff was very friendly and efficient. One little complaint is that we ate dinner in the Murphy Pub and the waitress, was preoccupied with chatting with coworkers. We had to request to have the booth table cleaned and no effort was made to tell us of any specials. When our entree was served we had to request a napkin and silverware. And her over […] all attitude was that we were an inconvience to her. The food itself was great. Read more

Genuine Hotels.com guest review

We try to make a yearly trip to Bass Pro to stock up on stuff. Booked this hotel because one we always stay at was booked. So glad we did this hotel was much better. Only issues we had was tv volume kept going out and the door key would not work at first. Front desk staff was great, even joked around with us some. The hotel restaurant was great and […] decent priced for all we ordered. Would stay again in a heart beat. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Went for change of winter cold to use pool. Water was so cold you could not stay in longer then a few minutes, we were told that temp would be turned up. Three hours later it was even colder. So much for leaving Winter Blues behind...

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Friendly staff. Very helpful.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Good location, good service. The indoor pool is great. The elevator is a bit too old. Overall, good experience to stay.

Genuine Expedia guest review

Although there was an issue with the heat in the room to staff were very pleasant and helpful. They were upset to learn that we didn't really say much about the heat not working and said they would have moved us to a different room or had the heat fixed. They even gave us a breakfast voucher to eat in the wonderful restaurant the morning of checkout. […] Overall I would certainly stay again as Auburn only has a couple of hotels and lately the other two in town are certainly showing their age and a lack of care. The only negative thing I would say are the double beds seem to be a little on the small side for a couple. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

awesome thank you

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

A little pricey but a nice hotel. They had 3 weddings going on the weekend we were there, but it didn't interfere with our enjoyment of the hotel. Breakfast was slow in the morning if you didn't get the breakfast buffet, but I think that's because there were so many large groups from the weddings there. Hostess and wait staff were very pleasant despite […] working non-stop! Read more

Genuine Expedia guest review

Our room was very clean. Awesome beds and pillows were so great, I thought about trying to buy them. We were openly welcomed the minute we walked in the door; so was our dog. (Puck says "hi" to Marian.) Food in the Irish pub was excellent. We really enjoyed our 2-nite stay. We would like to return again.

Genuine Hotels.com guest review

People were very receptive at the hotel. Everyone was friendly and helpful. The room was clean, but needed up-dating. Toilet, sink, lighting, should be up-dated. Room was nice, but noise from the next room's bathroom toilet was annoying.

Genuine Hotels.com guest review

Ok for a short stay. room could be cleaner old rugs. Great service at resturant and good breakfest

Genuine Expedia guest review

pleasant stay, breakfast a bit pricey, but good complimentary coffee in lobby (room coffee is prison-riot blend). Elevators need vacuuming, good carpet shampoo, and repairs to graffiti etchings on door.

Genuine Hotels.com guest review

The carpet in our room was long overdue for cleaning or replacing. Staff were helpful, but we had to ask for a luggage cart. The coffee was awful. Someone with a boat had commandeered half a dozen parking spaces in back of the hotel making it necessary to park at a greater distance & the hotel ought to insist that people with such parking needs should […] not occupy the "prime" parking. The hotel does have a nice indoor swimming pool in its center and it looked as though the meeting rooms were nice. Read more

Genuine Expedia guest review

Excellent staff!!!

Genuine Hotels.com guest review

Hotel is on the older side. Room smelled musty, but became ok after a while Parking lot was being painted one of the nights and we had to park on the street. Overall ok for spending the night and visiting finger lakes and vineyards - which are close - specially cayuga wineries.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Lots of places to eat in the downtown area and there is a restaurant on the first floor of the hotel. We ate at the hotel and it was good but next time I would venture into the downtown area. Gas station is across the street from the hotel. Room was clean. Comfortable beds and they had a choice of firm or soft pillows. Bath & Body Works shampoo and […] conditioner in the shower. Nice front desk staff. Overall a nice experience. Read more

Genuine Hotels.com guest review

Our stay was less than satisfying. The overall condition of our room was very poor. When you walked into the room was the overwhelming smell of stale cigarette smoke, which is very upsetting especially when you request a non-smoking room and also because we had our 18 month old son with us. The handle on the telephone had some sticky jelly like substance […] on it. The bathroom was also a major upset for us. When I went to give my son a bath there was a slippery film and dirt on the floor of the tub. It was so bad that I had to clean the tub (and the phone) before i was comfortable using it. After cleaning the tub I went to let the water out and the stopper in the bottom of the tub was stuck in the drain so I had to pry it out using the handle of my nail clippers (which I had to do again both nights of my stay after giving my son his bath). I did speak to Matt at the front desk and he said that he would try and switch our room the next day, because he had nothing available for our first night. We opted to stay in our room because of the hassle that it would've been to switch rooms for one night. I was disappointed because I usually look forward to staying at the Holiday Inn whenever and wherever I travel but this experience has me second guessing that. Sorry for the negativity but I think it is important for you to know so that you can prevent things like this from happening in the future. Read more

Genuine Hotels.com guest review

I loved everything about this hotel with these exceptions 1. Cool to cold buffet. 2. Had difficulty regulating room tempeture. 3. Design of hotel hurts the swimming pool area. The pool area is common with the hotel area. Therefore it was cooled by A/C. The pool which was very warm, clean and spacious was very nice BUT.....almost cold air temp. when […] got out of the water. We could not sit out, we needed to go outside, right away to get warm. Read more

Genuine Hotels.com guest review

We had a very pleasant although brief stay. The bar and lounge offered local wines and very good food.

Genuine Hotels.com guest review

The location was great for downtown and historic district sightseeing access. There was plenty of parking. Check-in and check-out went quickly. The room was clean and comfortable. The bed linens were clean and crisp. Our room had a coffeemaker, microwave, fridge and nice size flat screen TV. There was a good-size, well-maintained indoor pool in the […] courtyard. The breakfast buffet was ample and tasty, especially the fresh fruit salad. To a person, the staff was friendly, engaging, and eager to please. We could point out a couple of opportunities for improvement but they'd seem pretty picky and trivial (and probably require the management to raise the rates). As for the room rate, it is a little pricey but honestly seems like a decent value in retrospect given our overall very positive experience during a two-night stay. We will definitely plan to stay here again. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The hotel was clean but we did have a problem on the third day. Our room was not made up until we called down to the desk after 6:30 p.m. having been gone all day. One of the girls from the front desk had to come up and we had to leave while she made up the room. There was no one from the room service staff still on duty. The desk clerk was very pleasant […] although it was certainly not her job. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Liked the location & was a clean atmosphere. But the service was the best. Front desk & bfast waitress were top notch & that's what I'll remember. When I had a problem with the iron in my room they went above & beyond. And the waitress @ bfast was a hummingbird gracefully zipping from table to table without looking frazzled.

Genuine Hotels.com guest review

was a little frustrated with my stay. hotel tried to make good for my problems. it was just hard to overlook the problems we had . room wasnt very clean. Staff was friendly. they were fast to respond to the problems we had. 2 A/C issues on our stay. and 2 other small issues.

Genuine Hotels.com guest review

The rooms were very clean. Location was good. The a/c was not working, but called the front desk and a maintenance man came immediately and fixed it.

Genuine Hotels.com guest review

Needed a place to sleep before heading out to my nephews graduation in the morning. Room was clean, Wifi worked, TV worked, no issues with parking, and close to a gas station and other amenities in the area. Bed felt a little weird for my taste but overall excellent place to stay.

Genuine Hotels.com guest review

Convenient location for car. Building and amenities a little worn, but the staff is accommodating and the room is comfortable.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My stay at this hotel was alright. The only compliant I have is actually about the person in the room next to me. This person kept their TV on all night very loudly until 4am! Just the nerve and lack of respect people have. That's the only bad thing I have to say about my stay. The pub located on the 1st floor had really good food!

Genuine Hotels.com guest review

Kimberly went out her way to help me search for an apartment in the area. Quality of hotel service is superb!

Genuine Hotels.com guest review

We enjoyed our stay! Certainly one of the best places to be in.

Genuine Hotels.com guest review

It was a good menu and good food but it took over an hour to bring our food and everyone else around, not sure if they had someone out on the day i was there but it seem to me that they were short of staff. Also bad coffee, it tasted like water.

Genuine Hotels.com guest review